9930 Communication courses in Reigate delivered Online

This course will help you to unlock your potential as a certified fitness trainer. You will learn in-depth knowledge about various exercises and the science behind, anatomy, personalised workout designing and many more to excel in guiding clients towards their fitness goals. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Recognise the roles and responsibilities of a fitness coach Gain knowledge about the basics of human anatomy Understand body composition, exercise physiology, nutrition, and supplementation Gain practical skills and technical knowledge in coaching your clients Recognise the two types of muscles fibres and understand muscles contractions Gain knowledge about the nervous system and the cardiovascular system Determine the strength and fitness levels of your clients Identify methods and processes of designing personal training regimes for special clients Demonstrate good communications skills, patience, and composure to interact with different clients Acquire knowledge about muscle building and fat loss formula Learn techniques to create the perfect resistance training Know how to design healthy diet charts and work out a plan for clients Recognise the various types of cardio and weight training Debunk the myths regarding weight loss exercises Demonstrate the core fundamentals of flexibility and the common stretching mistakes Understand the difference between static and dynamic stretching Fitness Trainer Training Course Overview This Fitness Trainer Course is ideal for individuals who are planning to pursue fitness as a career, who are fitness conscious or anyone who wants to learn the nuances of health and fitness. Aspiring health professionals who wish to enter the fitness industry or maintain a healthy lifestyle will also benefit from taking this course. This course will enhance your skills and expertise to plan and deliver tailored fitness programs for your clients. This course will equip you with all the skills necessary to assist people in achieving their fitness goals, whether those goals involve gaining muscle, losing fat, or simply leading an active lifestyle. You will gain essential knowledge about anatomy which includes, the nervous system, bones and joints, muscular system, muscle fibres and cardiovascular system. This course also covers various resistance training, cardio and endurance training, flexibility and exercise instructions in detail. Upon successful completion of this Fitness Trainer Course, you will be equipped with adequate skills, knowledge, competitive edge and confidence to pursue your fitness goals and a career in the fitness industry. Who should take this course? This Fitness Trainer Course is primarily aimed at: Fitness trainer Gym trainers Fitness model Fitness enthusiast Health professionals Aspiring fitness coach Anyone who wants to lead a healthy life Anyone who is interested in learning how to design a fitness workout plan However, this course is not restricted to any single profession or field of work. This course can also benefit anyone who wants to learn more about fitness in order to achieve their own fitness goals. Entry Requirements There are no academic entry requirements for this Fitness Trainer Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Fitness Trainer Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Enrol in our Nutrition Diploma Course to gain an extensive understanding of supplements and diet planning. With this course, you will be able to learn about the different types of supplements available on the market, their benefits, and how they can be incorporated into a healthy diet plan. Check it out now!w! Course Curriculum Introduction Introduction & What You Will Learn How To Get Your Certificate Get to know your instructor The Roles & Responsibilities Of A Fitness Coach Anatomy Anatomy Introduction Nervous System Bones & Joints Muscular System The 2 Types Of Muscle Fibers Muscle Contractions Explained Muscle Agonist & Anatagonist Cardiovascular System Client Assessment Client Assessment Intro The Client Interview Fitness Assessment Harvard Step Test Strength Test: How To Estimate Your 1 Rep Max Resistance Training Bodyweight Training vs Weight Training Bodyweight Fundamentals Muscle Building Formula Fat Loss Formula Hypertrophy Explained: The 3 Types Of Muscle Growth Weight Training Fundamentals Progressive Overload How To Create The Perfect Resistance Training The 4 Fundamental Exercises For Muscle Growth How To Warm Up Before Lifting Weights Exercise Instruction Videos Bench Press Squats Deadlift Overhead Press / Military Press Barbell Row Push-Ups Bodyweight Squat Lunges Pull-Up Cardio & Endurance Training Cardio Introduction The Different Types Of Cardio Creating The Right Cardio Workout How To Measure Heart Rate During A Workout Weight Loss Exercising Myths Cardio vs Weight Training - Which Is Better For Weight Loss Cardio For Weight Loss HIIT Explained How To Warm Up Correctly Flexibility Flexibility Introduction Most Common Stretching Mistakes Static vs Dynamic Stretching Sample Stretching Routine Supplementary Resources Supplementary Resources -Fitness Trainer Assessment Assessment - Fitness Trainer Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Description: SharePoint is a browser-based collaboration and document management platform from Microsoft. There are several types of SharePoint products such as SharePoint Foundation, SharePoint Server, SharePoint Designer 2013 and SharePoint Online. SharePoint Foundation is used to create many types of sites where you can collaborate on web pages, documents, lists, calendars, and data. SharePoint Foundation is free for on-premises deployment. In the SharePoint Foundation Advanced Skills - Video Training Course, you will learn how to use lists, libraries, views and accounting information and notification system in Sharepoint Foundation 2010 environment. Throughout the Lists Course, you will gain knowledge about announcements, events, link lists, task lists, contacts, and deleting list items while in the Libraries part, you will know about document libraries, picture libraries, Wiki pages, asset libraries, and form libraries. In Accounting Information and Notifications part, you will learn about personal and regional settings, alerts, and RSS feeds. Apart from these, you will also learn the procedures of different types of team communications through discussion boards, surveys, and blog posts. In short, the course contents will make you a pro user of SharePoint Foundation. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? SharePoint Foundation Advanced Skills - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our SharePoint Foundation Advanced Skills - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. SharePoint Libraries SharePoint Libraries FREE 00:25:00 SharePoint Lists 00:44:00 Changing the Look and Feel Navigation 00:23:00 Site Themes 00:12:00 Customizing a Site Changing Site Components 00:18:00 Managing Item Controls 00:25:00 Editing Pages 00:14:00 Controlling Information Display Public Views 00:13:00 RSS Feed Settings 00:09:00 Creating Workflows Workflows 00:31:00 Adding to Site Galleries Site Galleries 00:18:00 Mock Exam Mock Exam- SharePoint Foundation Advanced Skills - Video Training Course 00:20:00 Final Exam Final Exam- SharePoint Foundation Advanced Skills - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: This Microsoft Office 2013 Outlook Advanced - Complete Video Course covers the advanced functions and features of Outlook 2013. You will learn about configuring advanced message options and advanced message, calendar and contact management. In this course you will learn how to successfully use Outlook to manage the numerous aspects of communicating electronically, including: managing email communications, managing calendar events, managing your contacts, using notes to keep yourself informed, sending and receiving invites, performing advanced message, calendar, and contacts management tasks, working with the tasks and journal workspaces, and more. It will explain all of the features and functionalities the application offers in an easy to understand. You will also learn how to manage activities by using tasks and journal entries, share workspaces with others and manage outlook data files. This course is intended for them who have basic skills with Microsoft Office 2013 Outlook, and want to learn more advanced skills. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2013 Outlook Advanced - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2013 Outlook Advanced - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Configure Advanced Message Options Insert Advanced Characters and Objects FREE 00:24:00 Modify Message Settings, Properties, and Options 00:11:00 Using an Automatic Reply 00:07:00 Advanced Message Management Sort Messages 00:03:00 Filter Messages 00:03:00 Organize Messages 00:09:00 Search Messages 00:09:00 Manage Junk Mail 00:04:00 Manage Your Mailbox 00:04:00 Advanced Calendar Management Manage Advanced Calendar Options 00:10:00 Create Calendar Groups 00:04:00 Manage Meeting Responses 00:05:00 Advanced Contact Management Edit an Electronic Business Card 00:07:00 Manage Advanced Contacts Options 00:04:00 Forward Contacts 00:02:00 Export Contacts 00:03:00 Managing Activities by Using Tasks and Journal Entries Assign and Manage Tasks 00:14:00 Record and Modify Journal Entries 00:06:00 Sharing Workspaces with Others Delegate Access to Mail Folders 00:05:00 Share Your Calendar 00:04:00 Share Your Contacts 00:02:00 Managing Outlook Data Files Back Up Outlook Items 00:02:00 Change Data File Settings 00:04:00 Mock Exam Mock Exam- Microsoft Office 2013 Outlook Advanced - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2013 Outlook Advanced - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The RQF Level 3 Outdoor First Aid Course is designed for individuals engaging in outdoor activities, offering advanced training in managing emergencies specific to outdoor environments. Here's a concise overview: Specialised Training: Tailored for outdoor enthusiasts, professionals, and leaders involved in remote outdoor activities or expeditions. Comprehensive Skills: Covers assessing and managing injuries, trauma care, medical emergencies, and evacuation procedures relevant to outdoor settings. Scenario-Based Learning: Simulated outdoor emergencies, providing practical application of skills in realistic scenarios encountered during outdoor pursuits. Remote Environment Preparedness: Emphasis on handling emergencies where immediate medical assistance might be limited, focusing on adaptability and resource utilisation. Hands-on Training: Practical sessions demonstrating wilderness-specific first aid techniques, including the use of specialised equipment. Communication and Decision-making: Training in effective communication and teamwork during outdoor emergencies, fostering quick and coordinated responses. This course equips outdoor enthusiasts, guides, and professionals with advanced first aid skills, preparing them to manage a wide array of outdoor emergencies in remote or challenging environments. Suitability - Who should attend? The RQF Level 3 Outdoor First Aid Course is suitable for: Outdoor Enthusiasts: Hikers, climbers, campers, and adventurers seeking skills to manage emergencies during outdoor pursuits. Professional Guides: Outdoor leaders, expedition leaders, and instructors responsible for group safety during outdoor activities. Workers in Remote Environments: Forestry workers, park rangers, and those working in remote or wilderness settings where immediate medical help might be limited. Sports Coaches: Coaches involved in outdoor sports or activities requiring knowledge of first aid in outdoor environments. Volunteers and Community Members: Individuals participating in community-based outdoor programs or volunteering in remote areas. Professionals with Outdoor Responsibilities: Individuals whose roles involve outdoor responsibilities and the need for advanced first aid skills in such settings. It's ideal for anyone seeking to enhance their ability to respond to outdoor emergencies where access to immediate medical assistance is limited. Outcome / Qualification etc. The outcomes of completing the RQF Level 3 Outdoor First Aid Course include: Advanced First Aid Skills: Proficiency in managing a broad range of outdoor-specific injuries and medical emergencies encountered in remote settings. Confidence and Preparedness: Enhanced confidence to assess, manage, and provide first aid in challenging outdoor environments. Scenario Adaptability: Ability to adapt first aid skills to diverse outdoor scenarios and make informed decisions in remote or adverse conditions. Effective Communication: Improved communication and teamwork skills essential for coordinating responses to outdoor emergencies. Emergency Preparedness: Understanding evacuation procedures, resource improvisation, and utilising outdoor-specific first aid equipment. Certification: Attainment of an accredited qualification demonstrating competence in outdoor first aid management. Completing this course ensures participants are well-equipped to respond competently and effectively to a wide array of outdoor emergencies. Training Course Content UNIT 1 OUTDOOR EMERGENCY ACTION Module 1 Introduction Module 2 What is outdoor first aid? Module 3 First aid equipment Module 4 Summon assistance Module 5 Monitoring Module 6 Scene survey Module 7 Primary survey Module 8 Secondary assessment Module 9 Resuscitation and AED Module 10 Disorders of respiration Module 11 Wounds and bleeding Module 12 Hypovolaemic shock UNIT 2 OUTDOOR INCIDENT MANAGEMENT DAY 2 Module 1 Incident management Module 2 Bones, joints and muscle injuries Module 3 Head and spinal injuries Module 4 Chest and abdominal injuries Module 5 Major illnesses Module 6 Anaphylaxis Module 7 Extreme heat and cold Module 8 Burns Module 9 Eye injuries Module 10 Poisoning Module 11 Bites and stings Module 12 Written assessment and course closure Course delivery details The delivery of the RQF Level 3 Outdoor First Aid Course typically involves a combination of: Classroom Sessions: In-person training covering theoretical aspects of outdoor first aid, including lectures, discussions, and presentations. Practical Workshops: Hands-on sessions allowing participants to practice first aid skills specific to outdoor scenarios, utilising equipment and simulations. Outdoor Simulations: Realistic scenario-based training in outdoor environments, replicating emergencies encountered during outdoor activities. Interactive Learning: Engaging activities, group exercises, and case studies to reinforce learning and encourage interactive participation. Qualified Instructors: Training facilitated by experienced and certified outdoor first aid instructors knowledgeable about outdoor emergency management. Assessment and Certification: Evaluation of skills and understanding through practical assessments, quizzes, or examinations leading to certification upon successful completion. This mixed approach ensures a comprehensive understanding and practical application of first aid skills tailored for outdoor settings. Why choose Madeleys First Aid Plus Founded in 2021 after Louise left 30 years in the NHS as an Advanced practitioner in A&E/ITU, had spent 1.5 years in Covid ITU Won FSB Best start-up business in the West Midlands in May 2023 Now trained 100's of delegates in Physical and Mental Health First Aid Expenses Travel costs and lunch required, there are many cafes and sandwich bars here in Much Wenlock to buy your lunch, you may eat it in the training room. All training material, books, qualification certificates are included in the price Continuing Studies After completing the RQF Level 3 Outdoor First Aid Course, individuals may pursue further studies or complementary training, including: Advanced Outdoor First Aid Courses: Specialised courses focusing on specific aspects like wilderness trauma, advanced rescue techniques, or extended wilderness medical training. Wilderness Medicine Certification: Advanced programs offering in-depth knowledge in wilderness medicine, ideal for those aiming for higher expertise in outdoor medical care. Leadership and Outdoor Education Courses: Studies in leadership, outdoor education, or adventure sports coaching, complementing first aid skills for leadership roles in outdoor settings. Specialised Rescuer Certifications: Training in technical rescue skills, rope rescue, water rescue, or other specialized rescue techniques relevant to specific outdoor activities. Medical Certification Programs: Pursuing medical certifications or courses in emergency medicine, paramedicine, or healthcare, enhancing medical expertise for outdoor settings. Continued education allows individuals to deepen their understanding, broaden their skill set, and specialise further in managing emergencies in diverse outdoor environments

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Discover what APIs and RESTful APIs are and how they work

Master the art of effective communication with 'The Complete English Spelling, Punctuation, and Grammar Course.' Enhance your writing skills, conquer tricky spelling rules, and perfect punctuation with comprehensive lessons. This online course is your key to polished and error-free writing. Elevate your language proficiency today!

Embark on a captivating journey into the Italian language with our comprehensive beginner's course. Master the fundamentals, build a solid foundation, and unlock the beauty of Italian communication. Learn essential vocabulary, grammar, and practical conversational skills in this expertly crafted Italian language course. Start your linguistic adventure today!