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9748 Communication courses in Linlithgow delivered Online

Professional Waiter Training Course - CPD Accredited

By Wise Campus

Do you want to get into the waiter profession or enhance your waiter abilities? Our waiter training coursewill assist you in developing the knowledge and skills required to work as a waiter. The waiter training course is designed to provide participants with a thorough grasp of the waiter. This waiter training course includes sanitary procedures, cleanliness, and food service procedures. Additionally, this waiter training course is ideal for enhancing your position, developing your communication skills, and building relationships with clients. Moreover, this waiter training course will help you comprehend VIP service, waiter upkeep, and food handling. The waiter training course supports effective problem-solving in handling challenging circumstances. Join our waiter training courseto boost productivity and improve organization and effectiveness at work! Main Course: Waiter Training Free Courses are including with this Waiter Training: Waiter Training Course Along with The Waiter Training: Waiter Course, We Offer a free Level 5 Professional Chef Course Along with The Waiter Training: Waiter Course, We Offer a free Hotel Management Course Along with The Waiter Training: Waiter Course, We Offer a free Restaurant ManagementCourse Special Offers of this Waiter Training: Waiter Training Course This Waiter Training: Waiter Training Course includes a FREE PDF Certificate. Lifetime access to this Waiter Training: Waiter Training Course Instant access to this Waiter Training: Waiter Training Course Get FREE Tutor Support to this Waiter Training: Waiter Training Cours Waiter Training: Waiter Training Giving participants a complete understanding of Waiter was the aim of the Waiter: Waiter Training Course. This course on waiter training will cover a wide range of service categories and open lines of communication with various clientele. After finishing this waiter training, you'll be able to serve food safely and maintain food quality. Additionally, waiter training will instruct you on how to resolve complaints. You will be an expert at maintaining personal hygiene and health regulations after finishing this course on waiters. Who is this course for? Waiter Training: Waiter Training This Waiter: Waiter Training Course is accessible to learners with no prior waiter experience. Requirements Waiter Training: Waiter Training To enrol in this Waiter Training: Waiter Course, students must fulfil the following requirements. To join in our Waiter Training: Waiter Course, you must have a strong command of the English language. To successfully complete our Waiter Training: Waiter Course, you must be vivacious and self driven. To complete our Waiter Training: Waiter Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Waiter: Waiter Training Course.

Professional Waiter Training Course - CPD Accredited
Delivered Online On Demand1 hour 12 minutes
£12

Cisco Implementing Automation for Cisco Collaboration Solutions (CLAUI)

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for This course is designed for network and software engineers interested in Cisco Collaboration and Webex automation and who hold job roles such as: Collaboration Sales Engineer Collaboration Software Developer Collaboration Solutions Architect Consulting Systems Engineer Network Administrator Network Engineer Network Manager Software Architect Software Developer Systems Engineer Technical Solutions Architect Wireless Design Engineer Wireless Engineer Overview After taking this course, you should be able to: Examine API and automation capabilities and concepts for Cisco Unified Communication Manager Examine API and automation capabilities and concepts for Cisco Unity Connection Examine API and automation capabilities and concepts for Cisco Finesse Examine Experience API (xAPI) and automation capabilities and concepts for Cisco Collaboration endpoints Examine API and automation capabilities and concepts for Cisco Webex Teams Examine API and automation capabilities and concepts for Cisco Webex Meetings This course teaches you how to implement Cisco© Collaboration automated, programmable solutions for voice, video, collaboration, and conferencing on-premises or in the cloud, including Cisco Unified Communications Manager, Cisco IP Phone Services, Cisco Unity© Connection, Cisco Finesse©, Cisco Collaboration Endpoints, Cisco Webex Teams?, and Cisco Webex© Meetings. You will also learn how to use Application Programming Interfaces (APIs) interfaces such as Representational State Transfer (REST) and Simple Object Access Protocol (SOAP), parsing data in Extensible Markup Language (XML) and JavaScript Object Notation (JSON) formats, and leverage frameworks such as Python. This course prepares you for the 300-835 Automating and Programming Cisco Collaboration Solutions (CLAUTO) certification exam, and specialization toward the CCNP Collaboration certification. Course Outline Automating Cisco Unified Communications Manager Automating Cisco Unity Connection Automating Cisco Finesse Examining Cisco Collaboration Endpoint Automation Examining Cisco Cloud Collaboration Automation Examining Cisco Conferencing Automation Lab outline Configure the Initial Collaboration Lab Environment Verify Phone Details Configure Phone Line Label Configure User Pin Configure System Forward No Answer Timer Configure Route Plan Report Deploy Basic SQL Query Deploy Advanced SQL Query Configure an Alternate Extension in Cisco Unity Connection Configure Voicemail Pin Verify Agent Settings Deploy Gadget Deploy Modify Call Via Video Codec Configure System Name and Branding Deploy and Monitor Video Call Configure Custom Control Panel Deploy Macro Verify Cisco Webex Organization and License Information Configure New Cisco Webex Teams Room Deploy Interactive Bot Deploy Widget Configure Cisco Webex Meetings User Configure and Record Cisco Webex Meeting Verify System Status Configure Host Access on Cisco Meeting Server Spaces Additional course details: Nexus Humans Cisco Implementing Automation for Cisco Collaboration Solutions (CLAUI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Automation for Cisco Collaboration Solutions (CLAUI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Cisco Implementing Automation for Cisco Collaboration Solutions (CLAUI)
Delivered OnlineFlexible Dates
Price on Enquiry

Cisco Introduction to Cisco IOS XR v2.0 (IOSXR100)

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for System installersSystem integratorsSystem administratorsNetwork administratorsSolution designers Overview After taking this course, you should be able to:Describe the Cisco IOS XR software architecture, high availability components, and scalability featuresPerform basic configurations on a Cisco IOS XR routerDescribe Cisco IOS XR software operationsDescribe the configuration file systemPerform Cisco IOS XR software installationsConfigure AAA servicesConfigure NTPConfigure Simple Network Management Protocol (SNMP), telemetry, and loggingConfigure routing protocolsMonitor processesUse error messages and core dumps he Introduction to Cisco IOS XR (IOSXR100) v2.0 course introduces you to the features and functions of the Cisco© Internetwork Operating System (Cisco IOS©) XR Software operating system. You learn the fundamental concepts on which the operating system is based and Cisco IOS XR basic operations, system administration, and troubleshooting. Cisco IOS XR Software Overview Platform Overview Cisco IOS XR Architecture Cisco IOS XR High Availability Cisco IOS XR Software Configuration Basics Cisco IOS XR Configuration Operations Cisco IOS XR Initial Configuration Reviewing the Configuration Cisco IOS XR Software Operations Examining Configuration Operations Examining Configuration Rollback and Recovery Configuration File System Overview Examining the Binary Configuration Examining the Commit Database Examining the ASCII Configuration Examining the Nonvolatile Generation (NVgen) Files Verifying Cisco Fabric Services (CFS) Integrity Cisco IOS XR Software Installation Software Package Basics Installing Software Packages AAA Security AAA Fundamentals Task-Based Security Configuring a User Security Policy Authentication with Remote Servers Configuring Router to AAA Server Communication Configuring Authentication Terminal Access Controller Access-Control System Plus (TACACS+) Command Authorization Configuring Accounting AAA Troubleshooting Network Time Synchronization Network Time Protocol SNMP, Telemetry, and Logging Examining SNMP Examining Telemetry Examining Logging Basic Routing Configuration Configuring Intermediate System to Intermediate System (IS-IS) Configuring Open Shortest Path First (OSPF) Configuring Border Gateway Protocol (BGP) Configuring Routing Protocol for LLN (RPL) Policy Packet Filtering Access Control Lists Unicast Reverse Path Forwarding Management Plane Protection Monitoring Process Examining Processes and Threads Process Crashes Commands for Debugging Processes Restartability of Processes Process Monitoring Identifying Memory Problems Memory Depletion Core Dumps Core Dump Fundamentals Using Core Dump Information Additional course details: Nexus Humans Cisco Introduction to Cisco IOS XR v2.0 (IOSXR100) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Introduction to Cisco IOS XR v2.0 (IOSXR100) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Cisco Introduction to Cisco IOS XR v2.0 (IOSXR100)
Delivered OnlineFlexible Dates
Price on Enquiry

CEM-205 Manage Citrix Endpoint Management

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for Developed for IT Professionals interested in learning how to manage Citrix Endpoint Management on-premises or cloud environments using leading practices. Potential students include Administrators and Implementers. Overview How to manage a Citrix Endpoint Management implementation in a On-premises or cloud environment How to perform common enterprise mobility management tasks and mobile application managementUnderstand the device enrollment processHow to perform monitoring, troubleshooting, and reporting on a Citrix Endpoint Management Enterprise solution Students will explore how to manage Citrix Endpoint Management in this course. Venture into the cloud as students learn to manage devices, apps, and users. Students will learn how the architecture, management, and communication flow function with Citrix Endpoint Management Service and how they can fit their organization?s needs. Students will learn how to administer their Citrix Endpoint Management environment and how to support your end users, as well as working with applications and securing a variety of endpoints. Introduction to Citrix Endpoint Management Citrix Endpoint Management Features Citrix Cloud and Citrix Endpoint Management Citrix Endpoint Management User Experience and Security Citrix Endpoint Management Entitlements Citrix Endpoint Management Architecture Citrix Endpoint Management Prerequisites Citrix Endpoint Management Server Citrix Endpoint Management and Microsoft Intune Apple APNs and Google Firebase Cloud Messaging MDX Architecture and Features Cloud Components Cloud Component Overview Onboarding and Access Cloud Connector and Cloud Resource Locations Cloud Migration Cloud Updates and Features Common Device Management Tasks Administrative Console Overview Delivery Groups Device Policies Device Enrollment Enrollment Methods iOS Device Enrollment Android Device Enrollment Windows 10 Enrollment Other Devices Managing Device Security Security Policies Automated Actions Android for Work ActiveSync Filtering Shared Devices Working with Apps Application Integration Citrix Endpoint Management Productivity Apps Application Security with MDX 3rd Part Applications Integrating Citrix Content Collaboration Citrix Content Collaboration Overview Integrating Citrix Endpoint Management with Content Collaboration Content Collaboration Workflows Maintaining and Troubleshooting Maintaining Citrix Endpoint Management Maintaining Certificates Troubleshooting Citrix Gateway (formerly NetScaler Gateway) Troubleshooting Tools for Citrix Productivity Apps Firewall Issues Monitoring and Reporting Monitoring and Reporting of Devices Monitoring and Reporting of Citrix Content Collaboration Additional course details: Nexus Humans CEM-205 Manage Citrix Endpoint Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CEM-205 Manage Citrix Endpoint Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

CEM-205 Manage Citrix Endpoint Management
Delivered OnlineFlexible Dates
Price on Enquiry

BA10 - Understanding Root Cause Analysis

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidentsDemonstrate how to collect data through interviews and analysisApply powerful techniques to identify and know the difference between symptoms and root causesLearn to know when to use the appropriate technique in root cause identification Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes Develop a process to identify systemic problem areas In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by classroom exercises. Introduction & Objectives What is a 'Problem?' Why Problems Persist What is A Root Cause? Why Root Causes are important How to Organize for an RCA RCA Roles and Responsibilities Assemble your RCA Team Modes of Communication How to Resolve Conflict Case Study Exercise Select the Problem to Analyze Define the selection criteria Plan and estimate tasks for the team Finalize the plan and gain agreement among your stakeholders Case Study Exercise Define the Problem What to look for - Problem-as-Given (PAG) vs. Problem-as-Understood (PAU) Developing your problem statement Refining the problem specification Case Study Exercise Identify the Source of the Problem Discuss when to use the appropriate analysis technique to determine the problem source Process Diagram Forms & Checklists Statistical Sampling Fishbone Diagram Surveys Charts - Line, Scatter, Bar, & Pie Case Study Exercise Solution Options Analysis & Selecting the 'Best Fit' How to approach different solution options Brainstorming Weighted Evaluation Selecting the appropriate option Hold an Retrospective on your approach Planning the proposal Case Study Exercise Putting RCA into Practice Create a Root Cause Analysis program within your organization How to develop appropriate recommendations to address root causes at various levels to avoid future incidents Additional course details: Nexus Humans BA10 - Understanding Root Cause Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA10 - Understanding Root Cause Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

BA10 - Understanding Root Cause Analysis
Delivered OnlineFlexible Dates
Price on Enquiry

Level 3 Diploma in Health and Social Care

By NextGen Learning

Course Overview The Level 3 Diploma in Health and Social Care offers comprehensive training for individuals aspiring to enter or advance within the care sector. Covering key theoretical knowledge and ethical considerations, this course is designed to build a strong foundation in supporting individuals across a range of healthcare and social environments. Learners will explore communication strategies, legal responsibilities, safeguarding protocols, and the principles of equality and inclusion. With a structured and accessible approach, this diploma enhances understanding of professional roles and regulatory frameworks that guide care delivery. Upon completion, learners will be well-prepared to pursue career opportunities in residential care, community support, and related care settings, while also gaining recognition for further professional development. Course Description This diploma provides an in-depth exploration of essential concepts in health and social care, including the responsibilities of care professionals, ethical and legal frameworks, safeguarding practices, and promoting diversity and equality. Learners will develop a strong grasp of policies, risk management strategies, and standards of care, ensuring they can contribute effectively to the wellbeing and dignity of individuals in care settings. The course is structured to support both new entrants and current professionals seeking to refresh or formalise their knowledge. Each module is crafted to reflect current UK legislation and sector standards, with a focus on enhancing theoretical understanding and promoting high-quality care practices. By engaging with this course, learners will build confidence and capability to thrive in a range of care-related roles or progress to higher-level qualifications. Course Modules Module 01: Introduction to Health and Social Care Module 02: Communication and its Relevance Module 03: Rights and Responsibilities as a Health and Social Care Worker Module 04: Role as a Caregiver and Healthcare Professional Module 05: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 06: Important Principles and Policies in Health and Social Care Work Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part – 1 Module 08: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part – 2 Module 09: Safeguarding Vulnerable Individuals Module 10: Health and Safety Responsibilities Module 11: Risk Management in Health and Social Care (See full curriculum) Who is this course for? Individuals seeking to build knowledge and confidence in health and social care roles. Professionals aiming to advance in their careers within care, community or support services. Beginners with an interest in the health and social care industry. Those preparing to meet qualification requirements for future studies or roles. Career Path Health Care Assistant Social Care Support Worker Community Care Officer Residential Care Worker Welfare and Support Services Assistant Pathway to Level 4 and Level 5 qualifications in Care and Management

Level 3 Diploma in Health and Social Care
Delivered OnlineFlexible Dates
£9.99

Recruitment Consultant Level 4

5.0(1)

By Course Gate

our career in recruitment with the Recruitment Consultant Level 4 course, and learn the fundamentals of candidate management, the recruitment cycle and client acquisition. In this comprehensive course, you will learn about the role and responsibilities of a recruitment consultant, techniques for attracting the right candidates, strategies for building client relationships and much more. You will familiarise with the screening, selecting, hiring and onboarding processes, the stages of recruitment and UK recruitment law. On course completion, you will have a solid understanding of the recruitment environment and what it takes to make it in this industry, with the skills and practical knowledge to fast track your career. Learning Objectives Gain a solid understanding of the recruitment industry and how it has evolved Familiarise with the different stages of the recruitment cycle Learn about client acquisition, exploring techniques and strategies Explore a wide range of candidate attraction techniques and skills Have a solid understanding of the candidate management and retention process Discover the essential skills and qualities needed to become a successful recruitment consultant Develop your communication, organisation and strategic thinking skills Who is This Course for? The recruitment sector requires motivated individuals who have excellent people and negotiation skills, as well as a solid understanding of the job market. Recruitment consultants must also possess strong sales skills and be self-driven to reach their targets. This Recruitment Consultant Diploma is ideal for those who are new to the industry, or those looking to brush up on their knowledge. As a leading distance learning platform, we offer flexible studying, allowing you to learn in your own time, from the comfort of your own home. Entry Requirement: This course is available to all learners, of all academic backgrounds. Good understanding of English language, numeracy and ICT are required to attend this course. Endorsement This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Certificate of Achievement Endorsed Certificate of Achievement At the successful completion of the course, the learners can order an endorsed certificate by paying the fee of £88. There is an additional £10 postal charge for international students. Certificate of Completion from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career Path An endorsed certificate of achievement in recruitment consulting will open doors to the following careers: Candidate Manager Recruitment Specialist Trainee Recruitment Consultant In-house Recruiter Recruitment Consultant Senior Recruitment Consultant Principal Consultant Course Curriculum Module 01: Basics of Recruitment Module 01: Basics of Recruitment 00:30:00 Assessment Module 1 Module 01 Final Quiz Exam - Recruitment Consultant Level 4 00:10:00 Module 02: History and Development of the Recruitment Industry Module 02: History and Development of the Recruitment Industry 00:25:00 Assessment Module 2 Module 02 Final Quiz Exam - Recruitment Consultant Level 4 00:10:00 Module 03: The Worldwide Employment Industry Module 03: The Worldwide Employment Industry 00:25:00 Assessment Module 3 Module 03 Final Quiz Exam - Recruitment Consultant Level 4 00:10:00 Module 04: The UK Recruitment Industry Statistics Module 04: The UK Recruitment Industry Statistics 00:15:00 Assessment Module 4 Module 04 Final Quiz Exam - Recruitment Consultant Level 4 00:10:00 Module 05: The UK Recruitment Legislations Guide Module 05: The UK Recruitment Legislations Guide 00:10:00 Assessment Module 5 Module 05 Final Quiz Exam - Recruitment Consultant Level 4 00:10:00 Module 06: How to Become a Successful Recruitment Consultant Module 06: How to Become a Successful Recruitment Consultant 00:25:00 Assessment Module 6 Module 06 Final Quiz Exam - Recruitment Consultant Level 4 00:10:00 Module 07: Overview of the Recruitment Cycle Module 07: Overview of the Recruitment Cycle 00:30:00 Assessment Module 7 Module 07 Final Quiz Exam - Recruitment Consultant Level 4 00:10:00 Module 08: Candidate Management Module 08: Candidate Management 01:00:00 Assessment Module 8 Module 08 Final Quiz Exam - Recruitment Consultant Level 4 00:10:00 Module 09: Client Acquisition Module 09: Client Acquisition 00:55:00 Assessment Module 9 Module 09 Final Quiz Exam - Recruitment Consultant Level 4 00:10:00 Module 10: Recruitment Strategy Module 10: Recruitment Strategy 00:50:00 Assessment Module 10 Module 10 Final Quiz Exam - Recruitment Consultant Level 4 00:10:00 Module 11: Candidate Attraction Module 11: Candidate Attraction 00:25:00 Assessment Module 11 Module 11 Final Quiz Exam - Recruitment Consultant Level 4 00:10:00 Order Your Certificate Order Your Certificate QLS 00:00:00

Recruitment Consultant Level 4
Delivered Online On Demand7 hours 40 minutes
£11.99

Customer engagement (In-House)

By The In House Training Company

Customers are astute and well-practised in researching and seeking information, solutions and added value in the minimum number of clicks online. There's only so much time they're willing to spend carrying on clicking. This mentality isn't just restricted to the world of B2C. In our increasingly hectic world, where information is expected to be available instantly, it applies just as much to B2B. In this workshop, we look at how putting yourself in the shoes of your customer and mapping their decision-making and buying journey is critical to ensuring that you provide what they perceive as fast solutions and added value. You will learn all about the three pillars for creating competitive brand experiences: Customer engagement planning puts you firmly in the shoes of your customer, helping you to build meaningful marketing communications delivered through the right resources at the right time to inspire your customers to engage with you. This programme will help participants to: Understand the evolution of the customer buying journey Map a customer buying journey for your brand or solutions Understand the customer micro-moments and signals indicating interest and buying intent, both online and offline Apply the psychology of branding to build marketing communications with impact Develop sales and marketing content that differentiates your brand(s) from the competition by demonstrating unique value and how you can meet your customer's needs 1 The evolution of the customer journey Understand how the use of mobile has had an impact on the customer buying journey where today's customers can research and compare products and solutions whenever and wherever they like, making the purchase journey even less linear Explore how marketers are adapting to this new customer behaviour and drawing upon various strategies to win the hearts and minds of their audiences 2 The See-Think-Do-Care framework Explore the many different frameworks used to track the customer journey Understand and apply the modern marketing model, where the internet has enabled the customer to hop between multiple touchpoints before making a purchase decision 3 Customer micro-moments and signals in their buying journey Understand the online and offline moments when customers seek information to research and make buying decisions Apply this understanding to build a marketing communication plan to reach customers at all stages of their buying journey 4 The role of branding in the customer journey Explore the psychology of branding Learn how to ensure your branding is relevant to your target customer needs Bring together your brand value and story to achieve brand loyalty 5 The Why-How-What framework Apply a systematic approach to build a successful and compelling brand Understand how starting with 'why' will help build your brand purpose Apply the content marketing matrix to communicate your brand's value Apply the hero-help-hub model to build engaging content marketing Actionable outcomes We will use your brand examples to provide opportunities for practice: You will learn and reflect on best practice examples of customer engagement You will discover your brand value, purpose and the 'sweet spot' to drive engagement with your customers You will create a customer engagement plan that can be implemented immediately within your business You will receive immediate feedback on your customer engagement plan You will have the opportunity to share common issues and solutions with your colleagues in the group

Customer engagement (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Key account management (In-House)

By The In House Training Company

This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan. If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan. This programme will help participants: Discover opportunities - through a deeper understanding of the customer's business Develop partnership - through a better 'value proposition' for the customer Increase repeat business - based on higher customer satisfaction Improve synergy - by getting everyone to 'sing from the same hymn sheet' Develop a collaborative account plan - validated by the customer and their own management Secure resources - management will align resources to execute soundly based account plans Win an increased share of 'customer wallet' - through systematic account development 1 The six principles of strategic account development Introduction to the PROFIT account development model:- Performance- Relationships- Objectives and goals- Feedback- Integration- Teamwork Practical account development strategies: overview and case studies 2 Performance Use practical tools to help you manage and measure account performance and success Design and build a monthly account dashboard for all sizes of account Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible 3 Relationships How to build and manage key relationships within an account Qualifying and managing key influencers accurately Producing a 'relationship matrix' for each account quickly and easily Approaching and developing new contacts strategically Tools and techniques for successful tracking of contacts and call-backs Developing a coach or advocate in every customer organisation pro-actively 4 Objectives and goals Where are you now? - how to establish your competitive position within an account Know how to set, monitor and track key objectives for accounts over the short, medium and long term Selling against the competition - developing both long- and short-term sales strategies 5 Feedback - building loyal and satisfied customers The correct way to manage customer expectations and create listening loops within an account How to monitor and track your customer's perception and satisfaction with your organisation Building a personalised satisfaction matrix for each account Customer review meetings - best practice in building loyalty by regular joint planning events Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude 6 Integration How to integrate your products or solutions with the customer's business needs and processes Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor Developing a loyalty strategy for key accounts or groups of smaller accounts Getting your message and strategy across to C-level contacts 7 Teamwork Working with others to achieve your account goals Gaining internal commitment from your organisation Managing and working with a virtual team Creating cross-departmental communication loops 8 Putting it all together Personal account reviews Personal learning summary and action plans

Key account management (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Level 1 Certificate in Skills for Working in Child Care Industries

By Wise Campus

Level 1 Certificate in Skills for Working in Child Care Industries Are you willing to enhance your knowledge on the Level 1 Certificate in Skills for Working in Child Care Industries? You are in the right place. We have created a course on Level 1 Certificate in Skills for Working in Child Care Industries to help you develop your skills and knowledge to advance your careers in child care industries. This Level 1 Certificate in Skills for Working in Child Care Industries course covers various aspects of child care. In this Level 1 Certificate in Skills for Working in Child Care Industries course, you will learn about child development and child care. Moreover, the Level 1 Certificate in Skills for Working in Child Care Industries course teaches how to work in child care principles and support a child’s learning. Through this Level 1 Certificate in Skills for Working in Child Care Industries course, you will also be able to develop professional communication skills. Enrol our Level 1 Certificate in Skills for Working in Child Care Industries today and take the next step toward achieving your personal and professional goals. Learning Outcomes Of Level 1 Certificate in Skills for Working in Child Care Industries After completing this Level 1 Certificate in Skills for Working in Child Care Industries course, learners will be able to: Understand caring for a baby from this Level 1 Certificate in Skills for Working in Child Care Industries course. The Level 1 Certificate in Skills for Working in Child Care Industries course helps to understand caring for a child. Gain a thorough understanding of child development (0-3 Years) via this Level 1 Certificate in Skills for Working in Child Care Industries course. This Level 1 Certificate in Skills for Working in Child Care Industries enhances your knowledge of how to develop language and communication skills in children. Know how to build & manage workplace relationships with the help of our Level 1 Certificate in Skills for Working in Child Care Industries course. Level 1 Certificate in Skills for Working in Child Care Industries also explains bullying & harassment in the workplace. Special Offers of this Level 1 Certificate in Skills for Working in Child Care Industries Course This Level 1 Certificate in Skills for Working in Child Care Industries Course includes a FREE PDF Certificate. Lifetime access to this Level 1 Certificate in Skills for Working in Child Care Industries Course Instant access to this Level 1 Certificate in Skills for Working in Child Care Industries Course Get FREE Tutor Support to this Level 1 Certificate in Skills for Working in Child Care Industries Course Level 1 Certificate in Skills for Working in Child Care Industries Start your journey in childcare with our Level 1 Certificate in Skills for Working in Child Care Industries course. This comprehensive course introduces you to key concepts of child development and effective child care practices. Throughout the Level 1 Certificate in Skills for Working in Child Care Industries course, you'll gain valuable insights into supporting a child’s learning and development, ensuring their well-being. Additionally, this Level 1 Certificate in Skills for Working in Child Care Industries helps you build professional communication skills, preparing you for real-world childcare environments. Unlock your potential and become a confident childcare professional today! Who is this course for? Level 1 Certificate in Skills for Working in Child Care Industries This Level 1 Certificate in Skills for Working in Child Care Industries course is ideal for anyone who wants to help young children develop in a nursery, childcare, or primary school setting. Requirements Level 1 Certificate in Skills for Working in Child Care Industries To enrol in this Level 1 Certificate in Skills for Working in Child Care Industries Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our PGCE: PGCE in Primary Education Course. Be energetic and self-motivated to complete our PGCE: PGCE in Primary Education Course. Basic computer Skill is required to complete our PGCE: PGCE in Primary Education Course. If you want to enrol in our PGCE: PGCE in Primary Education Course, you must be at least 15 years old. Career path Level 1 Certificate in Skills for Working in Child Care Industries Upon successful completion of this Level 1 Certificate in Skills for Working in Child Care Industries course, you may be able to pursue a number of career opportunities in the childcare industry.

Level 1 Certificate in Skills for Working in Child Care Industries
Delivered Online On Demand1 hour 24 minutes
£12