9756 Communication courses in Linlithgow delivered Online

Learn essential Basic Life Support (BLS) and CPR techniques with our comprehensive training course. Perfect for healthcare professionals and anyone wanting to be prepared for medical emergencies.

Course Overview: Did you know that approximately 14% of students in the UK have special educational needs (SEN)? Understanding and addressing these needs are crucial for creating an inclusive and supportive learning environment. The SENCO (Special Educational Needs Coordination) Training Online course is designed to equip educators and professionals with the skills and knowledge needed to effectively coordinate and lead SEN initiatives in schools and educational institutions. "Inclusion is not bringing people into what already exists; it is making a new space, a better space for everyone." This quote by George Dei underlines the essence of the SENCO role. In a diverse educational landscape, the role of a SENCO is indispensable. According to the Department for Education, the demand for qualified SENCOs is rising steadily, with over 9,000 schools in England alone requiring their expertise. Enroll in the SENCO Training Online course now and gain the skills and knowledge you need to excel in the field of special educational needs coordination. Key Features of the Course: Enrolling in the SENCO (Special Educational Needs Coordination) Training Online course offers numerous benefits. Upon successful completion, you'll receive a CPD (Continuing Professional Development) certificate, enhancing your professional credentials. The course provides 24/7 learning assistance, ensuring your queries are promptly addressed. The engaging learning materials provide insights into real-world scenarios, enhancing your understanding of SEN coordination. Who is This Course For? This SENCO (Special Educational Needs Coordination) Training Online course is ideal for educators, school leaders, and professionals seeking to advance their knowledge and skills in special educational needs coordination. Whether you're an experienced teacher looking to specialise or a school leader aiming to create an inclusive environment, this course is tailored to meet your needs. Learning Outcome Upon completing this SENCO (Special Educational Needs Coordination) Training Online course, you'll be equipped with the following skills and knowledge: Comprehensive understanding of the SENCO's role within policy and practice. Proficiency in managing and coordinating SEN initiatives within the school. Effective communication with colleagues, professionals, parents, and external organisations. Strategies for supporting teaching, learning, and pupil development. Expertise in fostering relationships with pupils and parents. Profound insights into leading and managing SEND administration. Ability to identify challenges and opportunities in the SENCO role. A vision for developing inclusive practices and shaping the future SENCO role. Why Enrol in This Course: Enrolling in this SENCO (Special Educational Needs Coordination) Training Online course allows you to develop essential skills in special educational needs coordination. You'll gain a deep understanding of how to create a more inclusive learning environment. This course is top-reviewed by professionals who have benefited from its content. It has been recently updated to align with the latest trends and developments in the field. Requirements: To make the most of this course, you should have a basic understanding of educational practices and a willingness to learn about special educational needs coordination. Career Path: Upon completing the SENCO Training Online course, you'll be well-prepared for various roles related to special educational needs coordination. Some of the career paths you can explore include: SENCO Coordinator - Average UK Salary: £40,000 Inclusion Manager - Average UK Salary: £45,000 Educational Consultant - Average UK Salary: £50,000 Learning Support Coordinator - Average UK Salary: £35,000 School Leadership Roles with SEN Focus - Salary varies based on position. Education Policy Analyst - Average UK Salary: £55,000 Special Education Advocate - Average UK Salary: £30,000 Certification: Upon completing the SENCO (Special Educational Needs Coordination) Training Online course, you'll receive a CPD certificate highlighting your commitment to enhancing your special educational needs coordination expertise. Join us today to embark on a journey towards creating an inclusive educational environment for all learners. FAQ Can I do a Senco course online? Many institutions offer online Senco (Special Educational Needs Coordinator) courses. These courses allow individuals to study and obtain the qualifications to become a Senco coordinator. How do I become a Senco coordinator? To become a Senco coordinator, you typically need to follow these steps: Obtain relevant qualifications: Complete a recognised Senco course, often at Level 7. Gain experience: Work in an educational setting to develop practical skills in supporting students with special educational needs. Apply for positions: Look for Senco coordinator job openings in schools or educational institutions. Continuously develop: Stay updated with current practices and regulations related to special education. What is Level 7 of the Senco qualification? Level 7 is a higher education qualification, often equivalent to a postgraduate degree. In the context of Senco qualifications, Level 7 typically refers to a master's degree or postgraduate diploma in Special Educational Needs Coordination. It's a higher-level qualification that provides in-depth knowledge and skills for influential Senco roles. Is Senco qualification difficult? The difficulty of obtaining a Senco qualification can vary depending on your prior knowledge, experience, and the specific program you choose. While it may present challenges due to the complex nature of special education and coordination, individuals can successfully complete Senco courses and attain the necessary qualifications with dedication and commitment. Course Curriculum 11 sections • 11 lectures • 02:33:00 total length •Introduction to SEN Co-ordination: 00:12:00 •The SENCO Role in Policy and Practice: 00:11:00 •Roles and Responsibilities within whole School SEN Co-ordination: 00:11:00 •Supporting Teaching and Learning: 00:22:00 •The SENCO and the Senior Leadership Team: 00:13:00 •Supporting Colleagues and working with Professionals and Organisations beyond the School: 00:23:00 •Developing Relationship with Pupils and Parents: 00:18:00 •SENCO's Role in Leading and Managing SEND Administration: 00:16:00 •Challenges and Opportunities: 00:15:00 •Developing Inclusive Practice and the Future SENCO Role: 00:12:00 •Recommended Readings - SENCO (Special Educational Needs Coordination) Training Online: 00:00:00

Level 7 QLS Endorsed Diploma | 180 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Follow your dreams by enrolling on the Diploma in Principles of Management and Leadership course today and develop the experience, skills and knowledge you need to enhance your professional development. Diploma in Principles of Management and Leadership will help you arm yourself with the qualities you need to work towards your dream job. Study the Diploma in Principles of Management and Leadership training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Diploma in Principles of Management and Leadership course will allow you to enhance your CV, impress potential employers, and stand out from the crowd. This Diploma in Principles of Management and Leadership course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Diploma in Principles of Management and Leadership course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Diploma in Principles of Management and Leadership course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Diploma in Principles of Management and Leadership course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Diploma in Principles of Management and Leadership course. The Diploma in Principles of Management and Leadership course is designed by industry experts and is tailored to help you learn new skills with ease. The Diploma in Principles of Management and Leadership is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Diploma in Principles of Management and Leadership when it suits you. Access the Diploma in Principles of Management and Leadership course modules from any internet-enabled device, including computers, tablets, and smartphones. The Diploma in Principles of Management and Leadership course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Diploma in Principles of Management and Leadership now and start learning instantly! What You Get Out Of Studying Diploma in Principles of Management and Leadership With Janets: Receive a digital Certificate upon successful completion of the Diploma in Principles of Management and Leadership course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description:  The Diploma in Principles of Management and Leadership training course is delivered through Janets' online learning platform. Access the Diploma in Principles of Management and Leadership content from any internet-enabled device whenever or wherever you want to. The Diploma in Principles of Management and Leadership course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Certification All students who successfully complete the Diploma in Principles of Management and Leadership course can instantly download their digital certificate. You can also purchase a hard copy of the Diploma in Principles of Management and Leadership course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Diploma in Principles of Management and Leadership is ideal for those who already work in this sector or are an aspiring professional. This Diploma in Principles of Management and Leadership course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Diploma in Principles of Management and Leadership is open to all students and has no formal entry requirements. To study the Diploma in Principles of Management and Leadership course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Diploma in Principles of Management and Leadership is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Diploma in Principles of Management and Leadership and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Leadership and Organisational Management - Updated Version Module 1: Understanding Management and Leadership 00:40:00 Module 2: Leadership Theories 00:25:00 Module 3: Improving Management and Leadership Performance 00:15:00 Module 4: High Performance Teams 00:32:00 Module 5: Motivating Employees 00:26:00 Module 6: Organisational Skills 00:26:00 Module 7: Talent Management 00:37:00 Module 8: Succession Planning 00:24:00 Module 9: Business Process Management 00:29:00 Module 10: Communication Skills 00:28:00 Module 11: Negotiation Techniques 00:15:00 Module 12: Managing Meetings and Giving Feedback 00:22:00 Module 13: Managing Change 00:22:00 Module 14: Time Management 00:37:00 Module 15: Stress Management 00:15:00 Module 16: Emotional Intelligence in Leadership 00:32:00 Module 17: Managing Conflict 00:14:00 Module 18: Dealing with Office Politics 00:34:00 Module 19: Risk Management 00:35:00 Module 20: Corporate Responsibility and Ethics 00:14:00 Mock Exam Mock Exam- Leadership and Organisational Management 00:20:00 Final Exam Final Exam- Leadership and Organisational Management 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Follow your dreams by enrolling on the Leadership and Organisational Management course today and develop the experience, skills and knowledge you need to enhance your professional development. Leadership and Organisational Management will help you arm yourself with the qualities you need to work towards your dream job. Study the Leadership and Organisational Management training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Leadership and Organisational Management course will allow you to enhance your CV, impress potential employers, and stand out from the crowd. This Leadership and Organisational Management course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Leadership and Organisational Management course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Leadership and Organisational Management course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Leadership and Organisational Management course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Leadership and Organisational Management course. The Leadership and Organisational Management course is designed by industry experts and is tailored to help you learn new skills with ease. The Leadership and Organisational Management is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Leadership and Organisational Management when it suits you. Access the Leadership and Organisational Management course modules from any internet-enabled device, including computers, tablets, and smartphones. The Leadership and Organisational Management course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Leadership and Organisational Management now and start learning instantly! What You Get Out Of Studying Leadership and Organisational Management With Janets: Receive a digital Certificate upon successful completion of the Leadership and Organisational Management course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description:  The Leadership and Organisational Management training course is delivered through Janets' online learning platform. Access the Leadership and Organisational Management content from any internet-enabled device whenever or wherever you want to. The Leadership and Organisational Management course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Certification All students who successfully complete the Leadership and Organisational Management course can instantly download their digital certificate. You can also purchase a hard copy of the Leadership and Organisational Management course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Leadership and Organisational Management is ideal for those who already work in this sector or are an aspiring professional. This Leadership and Organisational Management course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Leadership and Organisational Management is open to all students and has no formal entry requirements. To study the Leadership and Organisational Management course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Leadership and Organisational Management is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Leadership and Organisational Management and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Leadership and Organisational Management - Updated Version Module 1: Understanding Management and Leadership 00:40:00 Module 2: Leadership Theories 00:25:00 Module 3: Improving Management and Leadership Performance 00:15:00 Module 4: High Performance Teams 00:32:00 Module 5: Motivating Employees 00:26:00 Module 6: Organisational Skills 00:26:00 Module 7: Talent Management 00:37:00 Module 8: Succession Planning 00:24:00 Module 9: Business Process Management 00:29:00 Module 10: Communication Skills 00:28:00 Module 11: Negotiation Techniques 00:15:00 Module 12: Managing Meetings and Giving Feedback 00:22:00 Module 13: Managing Change 00:22:00 Module 14: Time Management 00:37:00 Module 15: Stress Management 00:15:00 Module 16: Emotional Intelligence in Leadership 00:32:00 Module 17: Managing Conflict 00:14:00 Module 18: Dealing with Office Politics 00:34:00 Module 19: Risk Management 00:35:00 Module 20: Corporate Responsibility and Ethics 00:14:00 Mock Exam Mock Exam- Leadership and Organisational Management 00:20:00 Final Exam Final Exam- Leadership and Organisational Management 00:20:00 Leadership and Organisational Management - Old Version Module 01: Leadership Concept 00:35:00 Module 02: Theories on Leadership 00:50:00 Module 03: Network Leadership 00:30:00 Module 04: How to Develop Enlightened Leadership 00:45:00 Module 05: How to Be a Successful Leader 00:20:00 Module 06: Leadership Styles 00:20:00 Module 07: Personality Style of a Leader 00:35:00 Module 08: Leadership and Management In The UK 00:25:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Unlock global teaching opportunities with our TEFL & TESOL Online Diploma. Become a certified English language educator from the comfort of your own home. Start your journey today and open doors to a rewarding career in teaching English worldwide.

Unlock your teaching potential with our comprehensive Teaching Strategies Course! Whether you're a new educator or a seasoned pro, this course provides practical tools and techniques to differentiate instruction, manage behavior, and promote critical thinking. Enroll today and transform your teaching practice!

Duration 1 Days 6 CPD hours This course is intended for This course is intended for IT Asset Managers and other professionals involved in Asset Management, strategic planning, security programs and those affected or influenced by ITAM and security initiatives. The mission of IAITAM?s CAMSE course is to maximize the contribution of IT Asset Management professionals to the information security and physical security of the organization by bridging the gap between ITAM and IT security processes while incorporating security strategies throughout the ITAM policies, processes and procedures so that ITAM enhances the security program and improves the applicable governance. This course includes the comprehensive online examination necessary for achieving CAMSE Certification. Course Outline Scope of IT Security & ITAM Threat Prevention vs. Threat Protection Decentralized vs. Centralized Security The IT Security Plan ITAM?s Role in Risk Management The 12 KPAs & Security Program Management & Security Communication & Education Management & Security Policy Management & Security Acquisition Management & Security Asset Identification Management & Security Disposal Management & Security Project Management & Security Documentation Management & Security Financial Management & Security Legislation Management & Security Compliance Management & Security Vendor Management & Security Assessing Asset Risk Level Program Issues by Asset Type ITAM Program Assessment for Security

Course Overview From cooking and cleaning to administering medicines, a domiciliary worker has to fit in a wide range of roles. Therefore, they must train themselves before they join this industry. The Mandatory Training For Domiciliary Workers course is here to provide you with quality training. This course will equip you with the key skills and help you become an excellent domiciliary worker.  The Mandatory Training For Domiciliary Workers course will introduce you to fire safety procedures. Here you will receive detailed lessons on food safety, manual handling and infection prevention. The course will also show you the strategies for safeguarding children and vulnerable adults. Along with that, you will learn about the fundamentals of health and social care. After completing this Mandatory Training For Domiciliary Workers course, you will receive a certificate of achievement. This certificate will boost your employability in the relevant job market. Enrol now and kick-start your career.  Learning Outcomes of Mandatory Training For Domiciliary Workers Familiarise with the fire safety essentials Enrich your understanding of manual handling Learn how to ensure food safety Develop the skills to safeguard vulnerable adults and children Grasp the techniques of infection prevention Know the strategies of promoting diversity Understand the principles of health and social care Who is this Course for? The Mandatory Training For Domiciliary Workers course is perfect for those who want to build a successful career as a domiciliary worker. This course will also be beneficial for the professionals already working in this area.  Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can, however, also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet, or desktop from anywhere, anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Mandatory Training For Domiciliary Workers course will be beneficial for any related profession or industry, such as: Domiciliary Worker Fire Safety Course Understanding Fire 00:23:00 Fire Risk Assessment 00:28:00 Fire Safety Arrangements 00:30:00 Evacuation & Safety 00:16:00 Fire Extinguishers 00:15:00 Manual Handling Course Introduction, Legislation and Guidance 00:20:00 Manual Handling Hazards and Injuries 00:25:00 Manual Handling Risk Assessment 00:22:00 Controlling and Reducing the Risks 00:18:00 Safe Lifting Techniques 00:23:00 Food Safety Awareness Course Food Safety - An Introduction 00:26:00 Food Safety Management System 00:25:00 Contamination Hazards 00:26:00 Controlling Contamination 00:36:00 Food Poisoning (Bacterial) and Food-Borne Illness 00:29:00 Personal Hygiene 00:27:00 Safeguarding Children Course Introduction to Safeguarding 00:33:00 Child Abuse 00:24:00 Sexual Abuse 00:25:00 Risks and Risk Assessment 00:28:00 Laws and Guidance 00:27:00 Safeguarding Vulnerable Adults Course An Introduction to Safeguarding of Vulnerable Adults 00:15:00 Understanding Abuse and Neglect 00:25:00 Understanding the Importance of Communication in Care 00:20:00 Sharing Information and Responding To a Disclosure 00:20:00 Safeguarding Legislations 00:25:00 Infection Control Course Introduction to Infection 00:15:00 Microorganisms and Microbiology 00:23:00 Bloodborne Pathogens 00:28:00 Controlling Infection 00:25:00 Decontamination and Disinfection 00:18:00 Hygiene to Prevent Infection 00:20:00 Equality, Diversity and Human Rights Course Integrating Equality and Diversity into Policy 00:41:00 Human Rights 00:41:00 Promoting Diversity and Social Inclusion 00:36:00 Links between Values, Attitudes and Beliefs 00:38:00 Stereotypes, Prejudice, Discrimination and Bias 00:36:00 Monitoring Equality and Diversity 00:35:00 Health and Safety Course Introduction to Health and Social Care 00:19:00 Important Principles and Policies in Health and Social Care Work 00:23:00 Risk Management in Health and Social Care 00:20:00 Managing for Health and Safety 00:15:00 Electrical, Fire and Gas Safety 00:21:00 Overview of Mental Health First Aid 00:14:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: Customers configuring and maintaining CUCM 8.x, 9.x, 10.x, 11.0, or 12.x. PBX System Administrators transitioning to CUCM administration IP networking professionals taking on responsibility for CUCM administration Workers being cross-trained for CUCM administration coverage The secondary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers Overview Upon completing this course, the learner will be able to meet these overall objectives: Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) 12.x (or earlier version) system and its environment Configure CUCM to support IP Phones in multiple locations Configure CUCM to route calls to internal and PSTN destinations Configure User accounts and multi-level administration Understand User Web Page functionality Configure user features, including Hunt Groups, Call Pickup, and Call Park. Understand the capabilities of and demonstrate the Bulk Administration Tool Understand the SMART Licensing model for Cisco Unified Communications Understand and demonstrate the use of the Unified Reporting tool Understand and demonstrate the use of the Dialed Number Analyzer Communications Manager Administration for Version 12.5 (CMA v12.5) is an instructor-led course presented to system administrators and customers involved with the day-to-day operation of the Cisco Unified Communications Manager product. This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the Cisco Unified Communications Manager software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x. The concepts and the lab tasks are the same for most of the Cisco Unified Communications Manager software versions CUCM System Basics Introduction to IP Telephony Traditional Voice vs. IP Telephony Clustering Overview Intra-Cluster Communications CUCM Redundancy Options Deployment Models Campus (Single Site) Deployment Centralized Call Processing Deployment Distributed Call Processing Deployment Clustering over the IP WAN Call Processing Deployment Hybrid Call Processing Deployment Basics of CUCM Configuration Administrative Interfaces Administration and Serviceability Unified Reporting and the Enterprise License Manager Disaster Recovery System and Unified OS Administration Navigation Bar Command Line Interface Server Redundancy: CM Groups CM Group Configuration Date/Time Group Regions and Codecs Locations Device Pool Configuration Service Parameters Configuration Enterprise Parameters Configuration Supporting Phones and Users Configuring CUCM to Support Phones Cisco Unified IP Phone Model Ranges Specialized Cisco IP 89xx and 99xx phones Cisco Jabber Client Phone Button Templates Softkey Template Cisco IP Phone Registration Device Defaults Phone Configuration Manual Phone Configuration Auto-Registration Self-Provisioning Using the Bulk Administration Tool (BAT) Deploying new phones and users Overview of the Auto-Register Phone Tool Configuring CUCM to Support Users Understanding CUCM Users Manual User Creation User Import with BAT Importing Users with LDAP Sync LDAP Authentication Understanding User Administration Configuring User Administration Working with Access Control Groups Assigning End Users to Access Control Groups User Web Pages Understanding the Dial Plan Dial Plan Overview Introduction to the Dial Plan Understanding Dial Plan Components Route Lists, Route Groups and Devices Call Routing Understanding Digit Analysis Basics of Dial Plan Configuration Basics of the Dial Plan Dial Plan Configuration Translation Patterns Route Plan Report Advanced Dial Plan Configuration Understanding Digit Manipulation External Phone Number Masks Transformation Masks Discard Digits Instructions: PreDot Class of Control Overview of Class of Control Partitions and Calling Search Space Traditional vs. Line/Device Approach Configuring Partitions and CSSs Time of Day Routing PLAR Application Forced Authorization Codes CUCM Features Media Resources Overview of Media Resources Conference Bridge Music on Hold Transcoder Annunciator Overview of Media Resource Management Configuring Media Resources User Features Configuring Call Coverage in Cisco Unified Communications Manager Call Coverage in Cisco Unified Communications Manager Hunt Group Overview Hunt Group Configuration Final Forwarding Shared Lines Call Pickup Directed and Group Call Pickup Call Park Lab Outline Configuring the System to Support Cisco IP Phones Creating and Associating Users Configuring Basic Dial Plan Elements Configuring Complex Dial Plan Elements Implementing Class of Control Configuring Media Resources Configuring Hunt Groups and Call Coverage Configuring Call Pickup and Call Park