9875 Communication courses in Linlithgow delivered Online

Description: Project management is the act of planning and executing teamwork to achieve specific goals of the business or an organization. Learning to become an expert in project management will help if you are aspiring to become a good leader. Together with risk management and Sigma process, you will learn how to achieve the goals of the business and the ones you set for yourself. This course is already composed of three components: (1) project management; (2) risk management; and (3) six sigma and lean process. These three important components will help you strategies and teach you how to become an effective leader in your organization. Who is the course for? Professionals who are aiming for a promotion, joining a team leadership role for the first time or looking forward to becoming a top executive in project management. Anyone who is interested in improving their project management skills Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Mastering Project Management course is a useful qualification to possess and would be beneficial for the following careers: Businessmen Entrepreneur Human Resources Managers Management Director Top Executive. Project Management - Updated Version Introduction to Project Management 00:23:00 PMBOK and PMI 00:15:00 Global Project Management 00:40:00 Project Life Cycle 00:30:00 Time Management 00:41:00 Quality Management 00:22:00 Effective Planning & Scheduling 00:47:00 Human Resource Management 00:18:00 Performance Management 00:19:00 Talent Management 00:19:00 Organising Meeting and Conferences 00:29:00 Managing Resources 00:19:00 Change Management 00:24:00 Business Resilience and Crisis Management 00:18:00 Conflict Management 00:16:00 Stress Management 00:17:00 Communication Skills 00:26:00 Procurement & Purchasing Management 00:22:00 Risk Management 00:25:00 Project Management - Old Version Introduction 01:00:00 Creating a Project Management Methodology 01:00:00 Where Does The Buck Stop? 01:00:00 Can You Manage Yourself Out Of A Paper Bag? 00:30:00 Setting the Stage for a Successful Project 01:00:00 The Importance of Developing and Maintaining A Budget 01:00:00 Taking Action - Execution of the Plan 01:00:00 Your Personality and Project Management Style 01:00:00 The Cycle of Decision Making 01:00:00 Getting Your Project Back On Track 01:00:00 Keep It Moving 01:00:00 Problems and Solutions 01:00:00 Professional Project Management Module One - Getting Started 00:30:00 Module Two - Key Concepts (I) 01:00:00 Module Three - Key Concepts (II) 01:00:00 Module Four - Initiation (I) 01:00:00 Module Five - Initiation (II) 01:00:00 Module Six - Planning (I) 01:00:00 Module Seven - Planning (II) 01:00:00 Module Eight - Planning Tools 01:00:00 Module Nine - Executing the Project 01:00:00 Module Ten - Maintaining and Controlling the Project 01:00:00 Module Eleven - Closing Out 01:00:00 Module Twelve - Wrapping Up 00:30:00 Six Sigma & Lean Process Module One - Getting Started 00:30:00 Module Two - Understanding Lean 01:00:00 Module Three - Liker's Toyota Way 01:00:00 Module Four - The TPS House 01:00:00 Module Five - The Five Principles of Lean Business 01:00:00 Module Six - The First Improvement Concept (Value) 01:00:00 Module Seven - The Second Improvement Concept (Waste) 01:00:00 Module Eight - The Third Improvement Concept (Variation) 01:00:00 Module Nine - The Fourth Improvement Concept (Complexity) 01:00:00 Module Ten - The Fifth Improvement Concept (Continuous Improvement) 01:00:00 Module Eleven - The Improvement Toolkit 00:30:00 Module Twelve - Wrapping Up 01:30:00 Level 3 Diploma in Six Sigma & Lean Process- Activities 00:00:00 Recommended Reading Recommended Reading : Mastering Project Management 00:00:00 Mock Exam Mock Exam- Mastering Project Management 00:30:00 Final Exam Final Exam- Mastering Project Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Psychoanalysis comprises several interlocking theories concerning the functioning of the mind. Hypnotherapy employs a range of skilled verbal communication, used in Psychotherapy. It is intended to uncover psychological resources within one's unconscious mind and bringing them forth to the conscious ability. Hypnotherapy and counselling interventions can be applied to a wide range of clinical usage such as medical, dental and psychological treatments. This course is also beneficial to professionals who want to enhance performance in several areas such as sports and public speaking. Hypnotherapists direct the client's' cognitive focus and imagination in such a way as to bring about intended alterations in sensations, perceptions, feelings, thoughts and behaviour. If all these excites you, join us now! Who is the course for? Professionals who are helping people through counselling and psychotherapy People who have the interest to learn about in counselling and psychotherapy Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Counselling & Psychotherapy Course is a useful qualification to possess, and would be beneficial for the following careers: Career Coach Guidance Counsellors Life Coach Mentors Psychologists Therapists. Counselling What is Counselling? 00:15:00 Purpose and Aims of Counselling 00:15:00 Fields of Counselling 00:15:00 Counselling Theories 00:15:00 Skills Needed in Counselling 00:30:00 Group Counselling 00:30:00 Ethics in Counselling 00:15:00 Conducting Sessions 00:30:00 Addiction Counselling Introduction to Addiction Counselling 00:15:00 Adlerian Psychology 00:30:00 Behavioral Therapy 00:15:00 Brief Therapy 00:30:00 Role of Addiction Counsellor 00:30:00 Goals and Objectives of Individual Drug Counseling 00:15:00 Treatment Initiation 00:15:00 Dealing With Problems That Arise 00:15:00 Counsellor Characteristics and Training 00:15:00 Addiction Recovery Addiction Counselling Basics 01:00:00 Realize That You Need Help 01:00:00 Realize the Importance of Selecting the Correct Treatment 01:00:00 Work On Identifying the Source of Why You Have an Addiction 01:00:00 Have an Open Mind 01:00:00 Be Honest With Yourself and Others 01:00:00 The Dangers of Not Getting Help When You Need It 00:30:00 Introduction to Psychotherapy What is Psychotherapy? 00:30:00 Theories of Psychotherapy 00:30:00 Structure of Personality 00:30:00 MDMA-Assisted Psychotherapy 01:00:00 How Does Psychodynamic Psychotherapy Work? 00:30:00 Why Is Emotion Regulation Important? 00:30:00 Psychotherapy Healing Introduction 00:30:00 Types Of Psychotherapies 00:15:00 Psychoanalysis 00:30:00 Gestalt Therapy 01:00:00 Cognitive Behavioural Therapy 00:30:00 Expressive Therapy 00:30:00 Hypnotherapy 00:30:00 Wrapping Up 00:15:00 Hypnotherapy What is Hypnosis? 00:15:00 Hypnosis and Its Significance 00:30:00 Three Insider Secrets for Creating Excellent Hypnosis Sessions 00:15:00 8 Tips for Brilliant Hypnosis Sessions 00:30:00 Words for Your Clients: What Happens When You're in Hypnosis? 00:15:00 More Words for Your Clients: What's the Hypnotic State All About? 00:15:00 7 Things to Do if Hypnosis Clients Don't Seem to be 'Getting Anything' 00:15:00 Working with Both You and Your Client in the Hypnotic State 00:30:00 State of Mind 00:30:00 What's the Difference between the Subconscious and the Superconscious Mind, and How Can They Both Help You with Healing? 00:15:00 More About Your Brilliant Subconscious and Super conscious Mind Powers: Fascinating Info about the Inner Workings of Your Mind 00:15:00 Hypnotherapy and Spirituality 00:15:00 How to Understand the Meaning of Transformation 00:30:00 Hypnotherapy Techniques The Wise Mind Process ™: Transformation in Four Easy Steps 00:30:00 How to Find a Client's Inner Obstacles in Minutes: The Technique of ReSourcing 00:15:00 The Transformational Healing Method (THM) ™ 00:30:00 Seven Steps for Transforming Any Habit 00:15:00 Three More Techniques of Hypnotherapy 01:00:00 Application of Hypnotherapy In Medicine 02:00:00 Mock Exam Mock Exam- Counselling and Hypnotherapy Diploma 00:30:00 Final Exam Final Exam- Counselling and Hypnotherapy Diploma 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Politics will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Politics will help you keep ahead of the pack. The Politics incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Politics will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Politics, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Politics course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Politics Bundle Consists of the following Premium courses: Course 01: Politics Course 02: English Law and Legal System Level 3 Course 03: International Law Course 04: International Development Studies Course 05: International Relations Course 06: Military History Course 07: Commercial Law 2021 Course 08: Certificate in Anti Money Laundering (AML) Course 09: Human Rights Course 10: Public Health Course 11: Media and Public Relations So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously, it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum of Bundle Course 01: Politics Module 01: Introduction to Politics Module 02: Democracy and Participation Module 03: Elections and Referendums Module 04: Political Parties Module 05: Pressure Groups Module 06: The European Union Module 07: The Nature and Sources of The British Constitution Module 08: Parliament Module 09: The Prime Minister and Cabinet Module 10: The Judiciary Module 11: Devolution Module 12: Liberalism Module 13: Conservatism Module 14: Socialism Module 15: Nationalism Module 16: Feminism Module 17: Multiculturalism Module 18: Anarchism Module 19: Ecologism Module 20: The Constitutional Framework of US Government Module 21: The Legislative Branch of Government: Congress Module 22: The Executive Branch of Government: President Module 23: The Judicial Branch of Government Module 24: The Electoral Process and Direct Democracy Module 25: Comparative Approaches Course 02: English Law and Legal System Level 3 Module 01: The Legal Workplace and Professionals Module 02: Law and Legal Systems Module 03: Contract Law & Business Law Module 04: Human Rights Law Module 05: Employment Law Module 06: Property Law Module 07: Mortgage Law Module 08: Wills, Probate & Estate Law Module 09: Criminal Law Module 10: Other Common Laws & Legal Matters Course 03: International Law Module 01: Basics of International Law Module 02: Sources of International Law Module 03: International Law and Municipal Law Module 04: International Organisations Module 05: International Law of Human Rights Module 06: Private International Law Module 07: International Criminal Law Module 08: Law of Treaties Module 09: Territory and Jurisdiction Module 10: Law of the Sea Module 11: International Commercial Law Module 12: International Environmental Law Course 04: International Development Studies Module 01: Measurement and Morality in International Development Module 02: Governance and Development Module 03: Global Health and Development Module 04: Gender and Development Module 05: Global Poverty, Inequality and Development Module 06: Economic Development Module 07: Environment and Development Module 08: Innovation and Technology Module 09: International Migration and Development Module 10: Theories of Development and Globalisation Module 11: An International Development Actor Course 05: International Relations Module 01: Understanding International Relations Module 02: Historical Context Module 03: Actors in International Relations Module 04: Theories in International Relations I: Realism and Liberalism Module 05: Theories in International Relations II: The Marxist, The Constructivist and The Feminist Tradition Module 06: International Political Economy Module 07: Recent Issues in International Relations Module 08: War Module 09: International Organisation Course 06: Military History Module 1: Introduction to Military History Module 2: Theories of Warfare Module 3: Military Weaponry and Aviation Module 4: Naval Warfare Module 5: Ground Warfare and Military Technology Module 6: The World Wars Module 7: The British Military History Module 8: Leadership and Command in War Course 07: Commercial Law 2021 Module 01: Introduction of Commercial law Module 02: Business Organisations Module 03: International Trade: the Theory, the Institutions, and the Law Module 04: Sales of Goods Law Module 05: Consumer Law and Protection Module 06: E-Commerce Law Module 07: Competition Law Course 08: Certificate in Anti Money Laundering (AML) Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Office Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 09: Human Rights Module 1: Basic Concept of Freedom and Human Rights Module 2: Classification of Human Rights Module 3: Women's and Children's Right Module 4: Various Aspects of Freedom Module 5: Various International Human Rights Organisations Course 10: Public Health Module 01: Introduction to Public Health Module 02: Principles of Public Health Module 03: Understanding Epidemiology Module 04: Disease Control Module 05: Understanding Measures of Disease Frequency Module 06: Maternity and Childbirth Module 07: Environment and Public Health Module 08: Health System and Policy Module 09: Public Health and Ethics Course 11: Media and Public Relations Module One: Networking for Success (I) Module Two: Networking For Success (II) Module Three: The Meet and Greet Module Four: Dressing for Success Module Five: Writing Module Six: Setting Goals Module Seven: Media Relations Module Eight: Issues and Crisis Communication Planning Module Nine: Social Media (The PR Toolkit) Module Ten: Employee Communications CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Politics bundle. Requirements This Politics course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Politics) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Level 4 QLS Endorsed Course | CPD Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

  Follow your dreams by enrolling on the Information Technology and Networking course today and develop the experience, skills and knowledge you need to enhance your professional development. Information Technology and Networking will help you arm yourself with the qualities you need to work towards your dream job. Study the Information Technology and Networking training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Information Technology and Networking course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Information Technology and Networking course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Information Technology and Networking course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Information Technology and Networking course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Information Technology and Networking course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Information Technology and Networking course. The Information Technology and Networking course is designed by industry experts and is tailored to help you learn new skills with ease.  The Information Technology and Networking is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Information Technology and Networking when it suits you. Access the Information Technology and Networking course modules from any internet-enabled device, including computers, tablets, and smartphones. The Information Technology and Networking course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Information Technology and Networking now and start learning instantly! What You Get Out Of Studying Information Technology and Networking With Janets: Receive a digital Certificate upon successful completion of the Information Technology and Networking course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Information Technology and Networking training course is delivered through Janets' online learning platform. Access the Information Technology and Networking content from any internet-enabled device whenever or wherever you want to. The Information Technology and Networking course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Information Technology and Networking course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Information Technology and Networking course. After successfully passing the Information Technology and Networking course exam, you will be able to apply for a CPD-accredited certificate as proof of your Information Technology and Networking qualification. Certification All students who successfully complete the Information Technology and Networking course can instantly download their digital certificate. You can also purchase a hard copy of the Information Technology and Networking course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Information Technology and Networking is ideal for those who already work in this sector or are an aspiring professional. This Information Technology and Networking course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Information Technology and Networking is open to all students and has no formal entry requirements. To study the Information Technology and Networking course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Information Technology and Networking is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Information Technology and Networking and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Information Technology and Networking Module 01: Introduction: A Transforming Technology 00:20:00 Module 02: Importance of Information Technology 00:10:00 Module 03: Communication and Network 00:20:00 Module 04: Future Skills Required in Information Technology 00:15:00 Module 05: Technology as a Foundation Skill Area 00:10:00 Module 06: Word Processing Software 00:20:00 Module 07: Presentation Software 00:20:00 Module 08: Creating and Editing Spreadsheet (Part 1: The Basics of Spreadsheets) 00:10:00 Module 09: Creating and Editing Spreadsheet (Part 2: Navigation and Edit) 00:20:00 Module 10: Storing Database 00:20:00 Module 11: Information Technology Project Management 00:15:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Telephone etiquette implies being respectful to the person you are talking with, and form a pleasant visual impression over the telephone. Telephone etiquette is essential for representing a company or business. Through this Diploma in Customer Service: Telephone Etiquette course, you will learn to use proper telephone etiquette, and answer business calls, understand telephone courtesy and equip various telephone skills. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Diploma in Customer Service: Telephone Etiquette - Updated Version Introduction to Customer Service 00:25:00 What's Different about Good Customer Service? 00:14:00 Customer Relationship Management 00:44:00 Customer Service Communication Strategies 00:26:00 Aspects of Phone Etiquette 00:33:00 Building Rapport Over the Phone 00:26:00 Inbound and Outbound Calls 00:18:00 Active Listening and Managing Tough Callers 00:30:00 Managing Interoffice Calls and Voicemail 00:12:00 Problem Solving over the Phone 01:06:00 Intra Organisation Dealings 00:37:00 Measuring Customer Service 00:14:00 Diploma in Customer Service: Telephone Etiquette - Old Version Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Assignment Assignment - Diploma In Customer Service: Telephone Etiquette 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Dive into CPR (Cardiopulmonary Resuscitation) mastery, become the ultimate life-saver! Seize the chance to shine and make a real CPR difference today!

Level 2 Accredited Assistant Life Mechanic Training Be better equipped to support other people to become their own life mechanic using The Life Garage tools.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Enhance your skills in formatting, printing, and generating reports using Oracle Primavera Project Manager P6 PPM Professional Client. This intermediate-level course provides practical techniques to effectively manage projects and optimize your project management processes.