9748 Communication courses in Linlithgow delivered Online

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

**10 FREE QLS Endorsed Certificates and Included with Lifetime Access** Imagine The Functional Skills Level 2 course is designed to boost your knowledge and confidence in essential areas such as English, Maths, and ICT. This fully flexible course is perfect for anyone looking to enhance their abilities, regardless of previous experience. With a focus on key areas that employers value, this course is an excellent way to build a strong foundation for your future. Whether you're looking to improve your literacy skills, sharpen your numeracy, or become more adept with technology, this course provides the tools you need to succeed. It’s an opportunity to gain the qualifications that matter, without the need to attend any physical classes. Perfect for those who prefer a self-paced learning approach, the course ensures that you gain valuable skills, all from the comfort of your own space. Functional Skills - QLS Endorsed Bundle Includes the following Courses Course 01: Diploma in Functional Skills Maths at QLS Level 2 Course 02: Diploma in Functional Skills English at QLS Level 2 Course 03: Diploma in Functional Skills IT at QLS Level 2 Course 04: Diploma in Facilities Management at QLS Level 5 Course 05: Certificate in Office Admin and Organisation Skills at QLS Level 3 Course 06: Advanced Diploma in Project Management at QLS Level 7 Course 07: Advanced Diploma in Retail Management at QLS Level 7 Course 08: Diploma in Security Management at QLS Level 5 Course 09: Diploma in Life Coaching at QLS Level 5 Course 10: Certificate in Public Relations at QLS Level 3 Learning Outcomes Analytical Skills: Hone your analytical abilities for effective decision-making. Communication Techniques: Develop effective communication strategies for diverse settings. Strategic Mindset: Cultivate a strategic mindset in Facilities Management. Organisational Prowess: Enhance organisational skills in Office Administration. Project Planning: Master the art of project planning and execution. Retail Strategies: Gain insights into retail strategies and leadership principles. Security Protocols: Develop a keen awareness of security protocols and risk management. IT Proficiency: Expand IT proficiency and leverage digital tools for optimal performance. Life-saving Skills: Acquire life-saving skills with Paediatric First Aid Training. Public Relations Mastery: Navigate the intricate world of public relations with finesse. Key Features 10 FREE QLS Endorsed Certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Are you ready to elevate your skills, conquer challenges, and stand out in today's dynamic job market? Look no further! Introducing our exclusive Functional Skills - QLS Endorsed Bundle - a gateway to unlocking your true professional prowess. Immerse yourself in a comprehensive educational journey, spanning essential disciplines. From honing your mathematical prowess to mastering IT essentials, each course is meticulously crafted to elevate your proficiency. Dive into the intricacies of Facilities Management and gain insights into the dynamic realm of Retail Management. Navigate the nuances of Security Management and cultivate expertise in Office Administration and Organisation Skills. Take on a strategic path with our Advanced Diplomas in Project Management, fostering leadership and strategic thinking. Elevate your communication prowess with a Certificate in Public Relations, and ensure the safety of the little ones with a Certificate in Paediatric First Aid Training. This diverse bundle provides a holistic approach to skills development, empowering you with a rich tapestry of knowledge. Discover a host of practical learning outcomes as you progress through the courses. Sharpen your analytical abilities, enhance problem-solving skills, and cultivate a strategic mindset in Facilities Management. Develop effective communication techniques and organisational prowess in Office Administration. Master the art of project planning and execution with the Advanced Diploma in Project Management. Acquire a deep understanding of retail strategies and leadership principles in Retail Management. Foster a keen awareness of security protocols and risk management in Security Management. Expand your IT proficiency and leverage digital tools for optimal performance. Cultivate life-saving skills with a Certificate in Paediatric First Aid Training. Navigate the intricate world of public relations, mastering communication strategies for various contexts. Join us in redefining the learning experience. It's not just about gaining knowledge; it's about mastering Functional Skills that make you indispensable in any industry. Your success story begins here - where theory meets practice, and potential becomes performance. Certificate Once you've successfully completed your course, you will immediately be sent a CPD Accredited PDF certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). After successfully completing the assignment, learners will be able to order FREE QLS Endorsed certificate for Each Courses. CPD 55 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking versatile skills enhancement. Those aiming to excel in facilities and security management. Aspiring office administrators and organisational wizards. Project management enthusiasts eager for strategic expertise. Retail management enthusiasts with leadership aspirations. IT enthusiasts aiming for enhanced proficiency. Individuals passionate about effective public relations. Caregivers and childcare professionals seeking first aid training. Career path Facilities Manager Security Manager Office Administrator Project Manager Retail Manager Public Relations Specialist Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. QLS Endorsed Certificate Hard copy certificate - Included

APM Project Fundamentals Qualification (PFQ): Virtual In-House Training This practical course gives Participants a solid introduction to the fundamentals of project management and to prepare them for the one-hour, multiple-choice exam held at the end of the course. The APM Project Fundamentals Qualification (PFQ) is an entry-level qualification suitable for those who are new to project management and working in a project team, and who wish to understand the standard terminology. The goal of this course is to prepare you to successfully pass the exam. What you will Learn You'll learn how to: Identify project management terminology and context Identify project management processes Identify the roles involved in project management Describe project success criteria and benefits Prepare project documentation Acquire the level of understanding needed to pass the APM PFQ examination Getting Started Introductions Course structure Course goals and objective Project Context Project characteristics Project management processes Business and project context Organizational roles Project Lifecycle Programme and portfolio management Project Concept Phase Stakeholder management Project success and benefits management Business case Benefits People in Projects Leadership and teamwork Communication Project Definition Phase Project management plan Quality management Risk management Scope management Scheduling Resource management Estimating Procurement Project Implementation Phase Change control and configuration management Issue management Information management Project Hand-over and Close-out Phase Hand-over and close-out Post-project review Revision and Exam Revision and practice questions APM PFQ examination

10 QLS Endorsed Courses for Business Developer | 10 QLS Endorsed Hard Copy Certificates Included | Lifetime Access | Tutor Support

Introducing Pre-Marital Counselling London Package: Building a Strong Foundation for a Lifelong Partnership Are you planning to tie the knot and seeking guidance to ensure a strong and healthy foundation for your marriage? Miss Date Doctor’s Pre-Marital Counselling London Package offers you expert support and valuable insights to prepare for a fulfilling and lasting partnership. Pre-marital counselling is a proactive approach that helps couples explore their expectations, communication styles, and potential areas of growth before entering into marriage. Our experienced counsellors in London are dedicated to helping you lay the groundwork for a successful and harmonious marriage. Here’s how the Pre-Marital Counselling London Package can support you: Effective Communication: Our counsellors will guide you in developing open and effective communication skills to express your feelings and needs clearly, fostering understanding and connection. Conflict Resolution: Pre-marital counselling addresses conflict resolution strategies, ensuring that you are equipped with healthy ways to navigate disagreements and challenges in your marriage. Exploring Expectations: We’ll help you and your partner explore and align your expectations about various aspects of marriage, such as roles, finances, family, and lifestyle. Strengthening Intimacy: Pre-marital counselling provides a safe space to discuss emotional and physical intimacy, fostering a deeper connection and understanding between you and your partner. Financial Planning: Our counsellors will assist you in creating a financial plan, emphasizing financial transparency and teamwork to manage shared resources. Building Trust: Trust is a fundamental aspect of a successful marriage. Pre-marital counselling helps you and your partner build and strengthen trust through open and honest discussions. Shared Values and Goals: We’ll explore your shared values and long-term goals, ensuring that you are aligned in your vision for the future. Handling Life Transitions: Pre-marital counselling can prepare you for various life transitions, such as starting a family, changing careers, or dealing with unexpected challenges. The Pre-Marital Counselling London Package at Miss Date Doctor offers you an opportunity to invest in the foundation of your marriage. Our skilled counsellors provide a safe and supportive space to discuss important topics, discover each other’s strengths, and build a solid framework for a successful partnership. Take the first step towards a joyful and harmonious marriage with the Pre-Marital Counselling London Package. Embrace the opportunity to grow together, nurture your relationship, and create a lasting bond that will withstand the tests of time. Let our experienced counsellors guide you towards a fulfilling and loving marriage that stands the test of time. 3 x 1 hour https://relationshipsmdd.com/product/pre-marital-counselling-london-package/

An accredited qualification for current and prospective managers. This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. One of the main responsibilities of a manager is to make sure that employees are satisfied with their job and reaching their full potential. A manager who can energise his or her employees will have a team which has a much greater potential and capability of achieving company goals and objectives. It is therefore vital that a manager has the essential skills to fully support and lead their team to success. This 3-day programme brings together the key leadership skills that you will need to be an effective manager so that you can return to the workplace and deliver tangible results. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 3 Award in Leadership and Management course is split into three main modules, covering the following: Module OneSolving Problems and Making Decisions What is a problem? How to identify a problem, its nature, scope and impact Identifying the root cause Understanding how to interpret information to solve a problem What is involved in making an informed decision? Generate ideas/solutions- creative thinking techniques How to evaluate your options Finding the critical path Having confidence to commit to a decision Planning approach Communicating the decision Implementing the plan Module TwoUnderstanding Leadership What is leadership? Recognise the differences and similarities between leadership and management Qualities and skills of a leader Action Centered Leadership - Team, Task, Individual - John Adair Varying leadership styles Evaluating a range of leadership models and their significance for: Task, Performance, Culture, Relationships Reflect on your own leadership styles and behaviours Create an action plan to enhance your performance Module ThreeUnderstanding the Communication Process in the Workplace Identify what is effective communication Understand the importance of effective communication at work Recognise the different ways we communicate Recognise possible barriers to communication and how to overcome them Johari's window - communication flows How others will perceive and interpret the information you have provided Active listening Developing questioning skills Understanding the significance of non-verbal communication and body language Developing sensory acuity and how to use it effectively in the workplace In-House & Classroom Courses Available Online We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. In-House Courses As well as being one of the most popular open courses, we can also arrange this course as an in-house programme for companies and organisations who wish to develop a number of their managers at the same time, and would find an in-house course at their own premises much more suitable. Scheduled Courses On-Demand Course - Self-paced The online course option includes a comprehensive course manual, book reviews, useful guides and personalised tutor support. You will also be able to upload assessments online and receive online feedback. Our online training option gives you 24/7 access to our learning platform for the duration of your course. The programme elements and assignments can be completed as quickly as you like, with the only time limit being that the final assignment has to be submitted to ILM within 12 months of your registration on the programme. Cost: £695 + vat Dickson Training Ltd Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Unlock the power of effective communication with our comprehensive Public Speaking Training bundle. This bundle is designed to equip you with the essential skills needed to excel in various professional settings. The first course in this bundle is QLS-endorsed, and upon completion, you will receive a QLS hardcopy certificate for free, showcasing your accomplishment. With 10 additional CPD-QS accredited courses, you will gain a wealth of knowledge and expertise in communication, presentation, confidence building, cross-cultural awareness, and more. Learn how to captivate your audience, convey your ideas with confidence, and master the art of public speaking. With a combination of theoretical knowledge and deeper insights, this bundle will provide you with the tools and techniques to excel in any speaking situation. From delivering impactful presentations to managing conflicts in the workplace, these courses cover a wide range of topics that are highly relevant in today's job market. Enrol in our Public Speaking Training bundle today and take the first step towards becoming a confident and effective communicator. Learning Outcomes: Upon completing the Public Speaking Training bundle, you will: Develop effective public speaking skills, including voice modulation, body language, and speech structure. Learn how to create and deliver engaging presentations that captivate your audience. Enhance your communication skills, including active listening, effective questioning, and persuasion techniques. Build confidence and assertiveness in your communication style. Gain cross-cultural awareness and learn how to communicate effectively in diverse settings. Develop conflict management skills and strategies to handle challenging situations. Learn effective stress management techniques for the workplace. Start your learning journey straightaway! This Public Speaking Training curriculum has been designed by Public Speaking Training experts with years of Public Speaking Training experience behind them. The Public Speaking Training course is extremely dynamic and well-paced to help you understand Public Speaking Training with ease. You'll discover how to master the Public Speaking Training skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Public Speaking Training bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. Who is this course for? Professionals looking to enhance their communication skills and advance their career prospects. Individuals seeking to build their confidence and proficiency in public speaking. Aspiring speakers who want to captivate their audience with impactful presentations. Anyone looking to improve their communication skills for personal or professional development. Individuals are interested in cross-cultural awareness and conflict management in the workplace. Career path This bundle will give you an edge in various professions, such as: Corporate executives Sales and marketing professionals Human resources managers Customer service representatives According to the latest data, professionals with strong communication and public speaking skills earn an average salary of £40,000 to £65,000 per year, depending on the industry and level of expertise.

Unlock your potential in business writing with a focus on stock analysis articles. Learn to research, write, and present compelling business articles that not only inform but also command attention. This course is your step-by-step guide to mastering the art of persuasive and insightful business writing.

Description: Bad manners and poor etiquette can cost a lot. Because of poor etiquette, you can miss many prosing opportunities. The success of finding a project depends very much on proper etiquette and effective communication. Throughout the Business Etiquette and Professionalism Training course, you will learn the basics of business etiquette and professionalism in the workplace. You will also be familiar with the principles of professional behaviour, interview etiquette and electronic etiquette. Finally, you will be able to know the proper ways of business planning, and the right strategies for conducting a meeting. The purpose of the course is to train you or guide you to know the business etiquette so that you can enhance professionalism in the office environment and can grab the attraction of the [potential customers. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Etiquette and Professionalism - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Etiquette and Professionalism - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Principles of Professional Behavior What is Etiquette? FREE 00:05:00 Always Be Your Best 00:12:00 Always Be Your Best When Meeting and Greeting 00:06:00 Interview Etiquette Types of Interviews 00:07:00 Planning for the Interview 00:07:00 During the Interview 00:13:00 Planning and Attending Business Meetings Types of Meetings 00:06:00 Planning Conference Call Meetings 00:10:00 Meal Meetings 00:09:00 Electronic Etiquette Voicemail 00:08:00 Instant Messaging 00:09:00 Multicultural Etiquette Five Steps to Dealing with Diversity 00:13:00 Mock Exam Mock Exam- Business Etiquette and Professionalism - Video Training Course 00:20:00 Final Exam Final Exam- Business Etiquette and Professionalism - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Is your learner ready to transition to a Speech Generating Device? Do you need help selecting a device and/or preparing your learner for the transition? This training will help get your questions answered! With the current influx of communication devices and apps to the market how do we ensure that basic functional communication skills are maintained and taught right from the beginning? Speech Generating Devices (SGDs) were first introduced for people with motor difficulties like cerebral palsy and now these devices are being introduced to our learners with autism and other related communication difficulties. for these populations, language and cognition are often compromised and basic social and communication skills have not always been mastered prior to the introduction of a device. Because of this, the way we teach the use of SGDs needs to be specifically tailored to fit the needs of each individual paying attention to devices capabilities vs. user capabilities. This full-day workshop will describe procedures for analysing a learner's current PECS skills to determine candidacy for transitioning to a Speech Generating Device (SGD), choosing a device, and teaching functional use of the device, and why we must teach the basic principles of communication to our learner first to ensure positive outcomes are achieved. *Participants should bring a Speech Generating Device (SGD) to the training for use during a variety of activities. WATCH VIDEO TOPICS COVERED INCLUDE Review of the PECS Protocol The unique challenges of learners with complex communication needs Procedures for analysing current PECS skills Determining candidacy for transitioning from PECS to a Speech Generating Device The 5 criteria for appropriate device selection Preparing the learner for the transition Using elements of the PECS protocol to teach functional SGD use Problem solving SGD use Tuition Includes: Detailed Handout with space for note taking, Delegate Practise Bag and Certificate of Attendance. CEUs: 5.5 BACB CEUs; Satisfactory completion of this course requires participants to be present for the duration of the course and to participate in all student responding activities (e.g. questions, role play, quizzes, and surveys). Pyramid Educational Consultants is an approved BACB ACE Provider for Learning (Type 2) Continuing Education Credits. The BACB does not warrant, endorse, sponsor, approve, or partner with the event, organisation, or instructor.