9897 Communication courses in Garforth delivered Online

Customer Service Helpdesk & Virtual Assistant Level 2 Training Do you want to start a career in customer service? Are you interested in learning the customer service skills and knowledge needed for this role but do not know where to start? To expand your professional horizons, enrol in this Customer Service course right now. This Level 2 Customer Service course is ideal for both job seekers and current employees. An organization's success is determined by the quality of its Customer Service and supports in the business world. The modern consumer prefers brands that prioritize customer service over product selection and even low prices. Customer loyalty cannot be bought at any price, but it can be obtained through excellent customer service. If you are trying to secure your first job or advance your current customer service career, this Customer Service course will make a difference. Take the first big step toward realizing your full potential today with our support of Customer Service course. Special Offers of this Customer Service: Customer Service Course This Customer Service: Customer Service Course includes a FREE PDF Certificate. Lifetime access to this Customer Service: Customer Service Course Instant access to this Customer Service: Customer Service Course Get FREE Tutor Support from Monday to Friday in this Customer Service: Customer Service Course Courses are included with this Customer Service: Customer Service Course Course 01: Level 2 Customer Service Course 02: Dealing With Difficult People Course 03: Anger Management Course 04: Level 4 Time Management Course 05: Minute Taking Course 06: Communication Skills Course 07: Workplace Stress Management [ Note: Free PDF certificate as soon as completing the Customer Service: Customer Service Course] Customer Service Helpdesk & Virtual Assistant Level 2 Training Course Curriculum of Customer Service: Customer Service Course Industry Experts Designed this Customer Service: Customer Service Course into 05 detailed modules. Assessment Method of Customer Service After completing each module of the Customer Service: Customer Service Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Customer Service After completing the MCQ/Assignment assessment for this Customer Service: Customer Service Course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Customer Service Helpdesk & Virtual Assistant Level 2 Training This Customer Service: Customer Service Course is ideal for anyone looking for a rewarding job in customer service. Special Note: Our Course is not a regulated Customer Service: Customer Service Course. If You want to get qualified, you can consider following options: Level 1 Award in Customer Service (RQF) Level 2 Award in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 NVQ Certificate in Customer Service (RQF) Level 3 Diploma for Customer Service Skills (RQF) Level 3 Diploma in Customer Service (RQF) Level 4 NVQ Diploma in Customer Service (RQF) Requirements Customer Service Helpdesk & Virtual Assistant Level 2 Training Students who intend to enrol in this Customer Service: Customer Service Course must meet the following requirements: Customer Service: Good command of the English language Customer Service: Must be vivacious and self-driven Customer Service: Basic computer knowledge Customer Service: A minimum of 16 years of age is required Career path Customer Service Helpdesk & Virtual Assistant Level 2 Training Customer service skills are important, so this Customer Service: Customer Service Course will enhance your CV and can help you advance in many areas. Certificates Certificate of completion Digital certificate - Included

Are you looking to enhance your Adolescent Psychology & Mental Counselling skills? If yes, then you have come to the right place. Our comprehensive course on Adolescent Psychology & Mental Counselling will assist you in producing the best possible outcome by mastering the Adolescent Psychology & Mental Counselling skills. The Adolescent Psychology & Mental Counselling course is for those who want to be successful. In the Adolescent Psychology & Mental Counselling course, you will learn the essential knowledge needed to become well versed in Adolescent Psychology & Mental Counselling. Our Adolescent Psychology & Mental Counselling course starts with the basics of Adolescent Psychology & Mental Counselling and gradually progresses towards advanced topics. Therefore, each lesson of this Adolescent Psychology & Mental Counselling course is intuitive and easy to understand. Why would you choose the Adolescent Psychology & Mental Counselling course from Compliance Central: Lifetime access to Adolescent Psychology & Mental Counselling course materials Full tutor support is available from Monday to Friday with the Adolescent Psychology & Mental Counselling course Learn Adolescent Psychology & Mental Counselling skills at your own pace from the comfort of your home Gain a complete understanding of Adolescent Psychology & Mental Counselling course Accessible, informative Adolescent Psychology & Mental Counselling learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Adolescent Psychology & Mental Counselling Study Adolescent Psychology & Mental Counselling in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Adolescent Psychology & Mental Counselling Course Adolescent Psychology & Mental Counselling Curriculum Breakdown of the Adolescent Psychology & Mental Counselling Course Module 01: Counselling and Counsellors Module 02: Understanding Child Development Module 03: Factors That Influence Development Module 04: Cognitive Development Module 05: Social and Emotional Development Module 06: Personality and Intellectual Development in Children Module 07: Theories and Models of Counselling (Part 1) Module 08: Theories and Models of Counselling (Part 2) Module 09: Childhood and Adolescent Psychiatric Disorders Module 10: Counselling Children and Adolescents in Schools Module 11: Legal, Cultural and Ethical Issues in Professional Counselling Module 12: Counselling Stress and Anxiety Disorders Module 13: Counselling Trauma and Substance Abuse Module 14: Counselling Mood Disorders and Depression Module 15: Counselling Eating & Sleeping Disorders Module 16: Counselling Self-Harm and Suicide Module 17: Communication Skills and Empathy in Counselling CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Adolescent Psychology & Mental Counselling course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Adolescent Psychology & Mental Counselling. It is also great for professionals who are already working in Adolescent Psychology & Mental Counselling and want to get promoted at work. Requirements To enrol in this Adolescent Psychology & Mental Counselling course, all you need is a basic understanding of the English Language and an internet connection. Career path The Adolescent Psychology & Mental Counselling course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Adolescent Psychology & Mental Counselling. Mental Health Support Worker: £20,000 to £28,000 per year School Counsellor: £24,000 to £38,000 per year Youth Worker: £18,000 to £30,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your Diploma in Management and Leadership skills? If yes, then you have come to the right place. Our comprehensive course on Diploma in Management and Leadership will assist you in producing the best possible outcome by mastering the Diploma in Management and Leadership skills. The Diploma in Management and Leadership is for those who want to be successful. In the Diploma in Management and Leadership, you will learn the essential knowledge needed to become well versed in Diploma in Management and Leadership. Our Diploma in Management and Leadership starts with the basics of Diploma in Management and Leadership and gradually progresses towards advanced topics. Therefore, each lesson of this Diploma in Management and Leadership is intuitive and easy to understand. Why would you choose the Diploma in Management and Leadership from Compliance Central: Lifetime access to Diploma in Management and Leadership materials Full tutor support is available from Monday to Friday with the Diploma in Management and Leadership Learn Diploma in Management and Leadership skills at your own pace from the comfort of your home Gain a complete understanding of Diploma in Management and Leadership Accessible, informative Diploma in Management and Leadership learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Diploma in Management and Leadership bundle Study Diploma in Management and Leadership in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Diploma in Management and Leadership Improve your chance of gaining in demand skills and better earning potential by completing the Diploma in Management and Leadership Diploma in Management and Leadership Module 01: Understanding Management and Leadership Module 02: Leadership Theories Module 03: Improving Management and Leadership Performance Module 04: High Performance Teams Module 05: Motivating Employees Module 06: Organisational Skills Module 07: Talent Management Module 08: Succession Planning Module 09: Business Process Management Module 10: Communication Skills Module 11: Negotiation Techniques Module 12: Managing Meetings and Giving Feedback Module 13: Managing Change Module 14: Time Management Module 15: Stress Management Module 16: Emotional Intelligence in Leadership Module 17: Managing Conflict Module 18: Dealing with Office Politics Module 19: Risk Management Module 20: Corporate Responsibility and Ethics Module 21: Microsoft Word, Excel, PowerPoint CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Diploma in Management and Leadership helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Diploma in Management and Leadership. It is also great for professionals who are already working in Diploma in Management and Leadership and want to get promoted at work. Requirements To enrol in this Diploma in Management and Leadership, all you need is a basic understanding of the English Language and an internet connection. Career path The Diploma in Management and Leadership will enhance your knowledge and improve your confidence. Operations Manager: £35,000 to £70,000 per year Team Leader/Supervisor: £25,000 to £40,000 per year Project Manager: £40,000 to £60,000 per year Business Development Manager: £30,000 to £60,000 per year Human Resources Manager: £35,000 to £55,000 per year Retail Store Manager: £20K to £40K per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Turn Your Dreams into Reality with the Accounts Assistant - Bookkeeping and Accounting Basics Training course. This comprehensive Accounts Assistant - Bookkeeping and Accounting Basics online course will equip you with the knowledge and skills you need to succeed in your chosen field. Whether you're a beginner or looking to take your career to the next level, this course has covered you. Key Learning Outcomes: Understanding the core concepts and theories in your field Building your knowledge and skills through practical, hands-on learning Developing the ability to think critically and solve problems effectively Enhancing your communication skills and the ability to work effectively with others Gaining a competitive edge in your career and reaching your full potential With a flexible online format that allows you to learn at your own pace, Accounts Assistant - Bookkeeping and Accounting Basics training course offers a convenient and accessible way to boost your career prospects. So why wait? Enrol today and take the first step towards success! Vital Component of the Accounts Assistant - Bookkeeping and Accounting Basics course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced online course Modules Covers to Explore Multiple Job Positions Transform your career with the Accounts Assistant - Bookkeeping and Accounting Basics Bundle! Perfect your skills and stand out in the employment market with our comprehensive training program. Impress potential employers and add valuable expertise to your resume. Don't wait-enrol in the Accounts Assistant - Bookkeeping and Accounting Basics Bundle now and take the first step towards a successful and fulfilling career! Course Outline: Section 01: Accounting Fundamental Lecture-1.What is Financial Accounting Lecture-2. Accounting Double Entry System and Fundamental Accounting Rules Lecture-3.Financial Accounting Process and Financial Statements Generates Lecture-4.Basic Accounting Equation and Four Financial Statements Lecture-5.Define Chart of Accounts and Classify the accounts Lecture-6. External and Internal Transactions with companies Lecture-7.Short Exercise to Confirm what we learned in this section Section 02: Accounting Policies Lecture-8.What are Major Accounting Policies need to be decided by companies Lecture-9.Depreciation Policies Lecture-10.Operational Fixed Asset Controls Lecture-11.Inventory Accounting and Controls Lecture-12.Revenue Accounting and Controls Lecture-13.Expenses Accounting and Working Capital CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is the perfect fit for anyone seeking to start or advance in the Accounts Assistant - Bookkeeping and Accounting Basics industry. Whether you're a beginner or looking to expand your knowledge, this comprehensive training will provide you with the essential skills and expertise to succeed. Requirements Join the Excitement-With this Accounts Assistant - Bookkeeping and Accounting Basics course, there's no limit to what you can achieve. From day one, you'll be on your way to building a fulfilling career in this thriving field. No prior experience is required to enrol in this course. Career path Upon completion, you'll have the opportunity to pursue a variety of in-demand Accounts Assistant - Bookkeeping and Accounting Basics jobs, with endless possibilities for growth and success. Certificates Certificate of completion Digital certificate - Included After successfully completing this course, you can get a CPD accredited digital PDF certificate for FREE. Certificate of completion Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Have you ever ordered something from Amazon and received the wrong product? Chances are, no, you haven't. That's because Amazon warehouse operatives are skilled and good at their job. Speaking of Amazon, with the ever-looming pandemic outside and everyone ordering things from home, companies like Amazon, TESCO, eBay and all these big eCommerce companies are hiring warehouse operatives in large numbers. This warehouse operative course is a quick and easy way to learn the essentials of working in a warehouse. With its step by step lessons and no fluff method of content delivery, the course saves you time and money as it's available at a discounted price at the moment. Warehouse Operative course Learning Outcomes: Upon successful completion of this highly appreciated Warehouse Operative course, you'll be a skilled professional, besides- The purpose of the warehouse and several Layouts. Principles, tools, and procedures in warehousing Techniques and tools for completing orders Examine the many storage devices utilised in warehouses. Implement the appropriate security measures. Good Practices for Warehousing Curriculum Breakdown of the warehouse operative Course Module 01: The Role Module 02: Introduction to Warehouse Safety Module 03: Health and Safety Management Module 04: General Warehouse Hazards Module 05: Manual and Mechanical Handling Module 06: Site Safety Each topic has been designed to deliver more information in a shorter amount of time. This makes it simple for the learners to understand the fundamental idea and apply it to diverse situations. Key Features of Warehouse Operative course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced Course Modules Covers to Explore Multiple Job Positions So, without any further ado, get started now. The faster you learn, the sooner you can start building your career as a Warehouse Operative. Certification CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available Who is this course for? Those looking to pursue a profession in warehouse management. A person who wishes to begin their career in supply chain management in a warehouse setting. Owners and partners of e-commerce businesses who need to grow and start their own warehouse processes. Jobseekers who are looking to ace their logistics and supply chain management interviews. Requirements Students seeking to enrol for Along with the warehouse course should meet the following requirements; Basic knowledge of English Language, which already you have Be age 16 years or above Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Stable Internet or Data connection in your learning devices. Career path The course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Warehouse Operative, such as- Warehouse Managers Supply Chain Officer Inventory Managers Logistics Manager international Business Managers Importers - Exporters Freight Managers and Supervisors Courier and Parcel operators E-Commerce Fulfilment Managers Business Consultants Certificates Certificate of completion Digital certificate - Included After successfully completing this course, you can get CPD accredited digital PDF certificate for free. Certificate of completion Hard copy certificate - Included After successfully completing this course, you can get CPD accredited hardcopy certificate for free. The delivery charge of the hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 to get their hardcopy certificate.

Description: Outlook is the most valuable communication tools. It helps you to communicate faster. This Microsoft Office 2007 Outlook Intermediate - Complete Video Course is designed to expand your knowledge from the Microsoft Office Outlook 2007 Basic Training level and learn about concepts including calendar options, assigning tasks. In this level you will learn Outlook's interface, Account Management, Sending E-mails, and other Mailing functionalities. You will learn how to customize Outlook, how to create custom toolbars and custom menu-bars, how to use the Calendar Manager, how to organize multiple tasks. You will also be introduced with navigation pane, multiple address book, and more valuable stuffs. This improved level is designed for them who want to learn intermediate-level Outlook 2007 skills. If you want to get all the tips and tricks that will improve your performance in Outlook then you should join this course now. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2007 Outlook Intermediate - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2007 Outlook Intermediate - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customizing Outlook The Outlook Environment FREE 00:18:00 Groups and Shortcuts 00:02:00 Address Books 00:06:00 Customizing Messages Customizing Message Appearance 00:10:00 Signatures 00:08:00 Voting Buttons 00:04:00 Out-of-Office Messages 00:06:00 Organizing Items Instant and Advanced Search 00:10:00 Filters 00:02:00 Categories 00:12:00 Folders Personal Folders 00:11:00 Public Folders 00:16:00 Offline Folders 00:18:00 Organizing Mail Organizing the Inbox Folder 00:20:00 Organizing Folders 00:07:00 Setting Rules 00:12:00 Mock Exam Mock Exam- Microsoft Office 2007 Outlook Intermediate - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2007 Outlook Intermediate - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This Health and Safety Level 3 course is essential for anybody working in a Supervisory or Management role in any sector. Also, if you are wanting to make Health and Safety your chosen career, this IIRSM and CPD accredited course is the ideal starting point on your journey to IOSH and Nebosh qualifications. The course is also ideal for people running their own business and wanting to operate legally and safely.

Master the skills you need to propel your career forward in teaching. Equip yourself with the essential knowledge and skill set that make you a confident professional trainer and take your career to the next level. This comprehensive course is designed to help you reach your professional goals. The skills and knowledge that you will gain through studying this train the trainer diploma course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This train the trainer diploma course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This comprehensive course will teach you the theory of effective teaching practice and equip you with the essential skills, confidence and competence to assist you in the teaching industry. You'll gain a solid understanding of the core competencies required to drive a successful career in teaching. This train the trainer diploma course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Learn from expert tutors with industry experience, teaching you the latest expertise and best practice. This extensive course is designed for teaching professionals who are aspiring to specialise in teaching. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV. Enrol today and take the next step towards your personal and professional goals. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction and Welcome Introduction to Trainer Bootcamp 00:11:00 What Makes a Great Trainer? 00:18:00 Make Them Feel Safe Before Class Make Them Feel Safe Before Class Introduction 00:04:00 Make Comfortable Small Talk - Part 1 00:17:00 Make Comfortable Small Talk - Part 2 00:19:00 Make Comfortable Small Talk - Activity Feedback 00:09:00 Make an Impressive First Impression 00:15:00 Give Last Minute Reminders - Part 1 00:18:00 Give Last Minute Reminders - Part 2 00:15:00 Start with an Amazing Opener Give Your Introduction - Part 1 00:17:00 Give Your Introduction - Part 2 00:20:00 Give Your Introduction - Part 3 00:04:00 Find Out About Them 00:17:00 Reveal the Takeaways 00:12:00 Set Boundaries and Expectations - Part 1 00:17:00 Set Boundaries and Expectations - Part 2 00:06:00 Give the Lesson Hook 00:06:00 Build Credibility and Rapport Do an Oral Review - Part 1 00:16:00 Do an Oral Review - Part 2 00:03:00 Send Them to Break 00:04:00 Walk and Talk During Break 00:11:00 Bring Them Back From Break 00:13:00 Open Convincingly Assessment Open Convincingly Assessment Practice 00:13:00 Open Convincingly Assessment 00:07:00 Train The Trainer For Beginner Introduction Introduction 00:03:00 Need for Training & Development Need for Training & Development 00:04:00 Various Roles of a Trainer Various Roles of a Trainer 00:01:00 Various Learning Styles Various Learning Styles 00:04:00 Phases of a T & D Program Phases of a T & D Program 00:03:00 Criteria for Evaluation of Training Criteria for Evaluation of Training 00:01:00 Plan & Organize Training Content Plan & Organize Training Content 00:03:00 Prepare Presentations for Training Prepare Presentations for Training 00:02:00 Training Room Configuration Training Room Configuration 00:06:00 Role of Games & Activities Role of Games & Activities 00:03:00 Communication Ground Rules Communication Ground Rules 00:01:00 How to Handle Different Learners How to Handle Different Learners 00:09:00 Role of Body Language in Training Role of Body Language in Training 00:03:00 Expectations of Learners Expectations of Learners 00:04:00 Explain the Challenges of Training Explain the Challenges of Training 00:01:00 Characteristics of a Good Trainer Characteristics of a Good Trainer 00:02:00 The Complete Train the Trainer Bootcamp (Part 2): All Levels Introduction Introduction to Teach Effectively 00:03:00 Keep Them Engaged Keep Them Engaged Intro 00:12:00 The 4 Learning Styles 00:05:00 Ask Recall Questions 00:15:00 Ask Leading Questions 00:13:00 Ask Relevance Questions 00:07:00 Ask Expert Questions 00:11:00 Ask Questions Activity 00:12:00 Give Targeted Directionals 00:16:00 Use the Agree and See If You're Right 00:17:00 Help Them Follow Along Refer to Hooks 00:16:00 Use the Buddy System 00:11:00 Work the Room 00:16:00 Ensure They Understand Ensure They Understand Introduction 00:07:00 Use Etch-a-Sketch Effectively 00:13:00 Use Visual Aids Correctly 00:14:00 Give Benchmark Checks - Part 1 00:13:00 Give Benchmark Checks - Part 2 00:20:00 Use Effective Body Language Convince with Your Voice - Part 1 00:15:00 Convince with Your Voice - Part 2 00:20:00 Command with Your Body 00:16:00 Show Genuine Enthusiasm 00:11:00 The Complete Train the Trainer Bootcamp (Part 3): All Levels Answer Any Question Answer Any Question Intro 00:12:00 Invite Questions 00:08:00 Paraphrase the Question 00:19:00 Handle the Question - Part 1 00:16:00 Handle the Question - Part 2 00:10:00 Conclude the Question 00:15:00 Manage Distractions Manage Distractions Intro 00:05:00 Stop Interruptions 00:19:00 Stop Interruptions Activity Feedback 00:04:00 Handle Negativity 00:17:00 Handle Negativity Activity Feedback 00:03:00 Manage Inattention 00:19:00 Show it was Worthwhile Administer an End of Day Review 00:20:00 Remind Them What They Got 00:07:00 Address Outstanding Questions 00:09:00 Ensure Individual Success Ensure Individual Success Intro 00:08:00 Tutor Benchmark Candidates 00:10:00 Assign an Independent Assessment 00:18:00 Part with Warm Words 00:10:00 Manage Trainees Assessment Manage Trainees Assessment Practice 00:09:00 Manage Trainees Assessment 00:02:00 Prepare an Irresistible Training Update Your Lesson Plans and Practice Your Scripts 00:19:00 Prepare the Day of Training 00:08:00 Supplementary Resources Supplementary Resources - Train The Trainer Diploma 00:00:00 Assessment Assessment - Train The Trainer Diploma 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Whether you have to chair a meeting, pitch a proposal or speak at a conference you need good communication and presentation skills. Addressing a group of people with assurance and confidence does not come naturally to everyone. Our presentation skills training courses will teach you how to conquer your fears and give a successful and memorable performance. We will tailor the training to your specific needs, from coaching before an important keynote or honing your pitch to improving your negotiation and influencing skills, or learning how to network effectively. A typical course can cover: Recognising the strengths of your own communication style Using the different elements of voice and body language effectively Conquering your nerves and use body language to your advantage Pitching presentations so they meet your audiences’ needs Structuring a presentation so the audience is engaged from start to finish Using visual aids Handling questions All our presentation skills training is bespoke, with options including one-to-one coaching, combined training and coaching programmes and group training courses. All these courses can be delivered virtually, as well as face to face. As many of the skills needed to give a good presentation are shared with media interviews, we frequently combine our presentation skills and media interview skills training. Venue We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.

Maximising the team's sales capability is the key aim for any sales manager. When sales people struggle to hit their targets, it falls to the sales manager to provide support and help colleagues to find their way again. One of the most effective techniques for sales managers to improve and maintain sales performance is by providing live sales coaching. Sales coaching encourages sales people to find their own solutions and take responsibility for their own development. This course will help participants: Develop people to fulfil their sales potential Provide motivational feedback Identify strengths and weaknesses of their team members Understand personal learning styles Identify and adapt for different personality styles Prepare and conduct on-the-job observations Motivate sales people to greater performance 1 How is sales coaching different from sales training? What is coaching? Discover how coaching empowers sales people Learn the best time to use sales coaching Decide which people should be coached first Creating a development plan 2 Understanding learning, behavioural and communication styles Use practical tools to help you assess individual styles Tap into the essence and energy of the person you are developing Understand your own learning, behavioural and communication preferences Develop a strategy to adopt for each member of your team Discover what motivates you and your salespeople to perform Appreciate how this knowledge will improve your sales conversion 3 Using the GROW coaching model Learn the secrets of a successful coaching session Discover the importance of SMART objectives and instructions Understand and capture what coachees are currently doing right Develop their problem-solving and decision-making skills Help your colleagues crystalise their plans and actions Provide follow-up opportunities to embed the learning 4 Giving motivational feedback Understand why effective feedback is so powerful in sales Learn key models for motivational feedback Discover how to manage and structure more difficult conversations Understand the power of positive reinforcement Encourage sales people to coach and support colleagues 5 Putting it into practice Use realistic scenarios to provide opportunities for practice Discover what it feels like to be coached Receive immediate feedback on your coaching style Share common performance issues with fellow sales managers Create a personal development plan 6 Preparing on-the-job observations and joint visits Build a strategy for coaching and team development Prepare an observation template for effective coaching Learn the key elements of preparation for your next coaching session Agree common areas to focus on with coachees 7 Action planning Personal action plans