10344 Communication courses in Formby delivered Online

Medical Secretary: Medical Secretary Would you like to earn a professional qualification as a medical secretary? Our unique medical secretary diploma program offers thorough instruction in clerical and administrative duties unique to healthcare environments. Our diploma program for medical secretaries teaches students electronic health record management, scheduling and billing protocols, and medical terminology. Additionally, this medical secretary diploma program improves the communication abilities required for productive patient interactions. Participants in the diploma in medical secretary course gain expertise in managing patient inquiries and scheduling appointments through hands-on activities and realistic scenarios. Furthermore, this medical secretary diploma course teaches how to accurately and discreetly handle medical documentation. Basic office administration and regulatory compliance pertinent to healthcare settings are also included in this diploma program for medical secretaries. If you wish to help medical institutions run smoothly and provide high-quality patient care, enroll in our diploma program for medical secretaries. Learning outcome of diploma in medical secretary Upon completing the diploma in medical receptionist and secretary course, students will: Acquire proficiency in medical terminology, billing procedures, and electronic health record management. This diploma in medical secretary helps to develop effective communication and interpersonal skills for patient interaction and team collaboration. Master scheduling, appointment coordination, and administrative tasks specific to healthcare settings are included in this diploma in medical secretary. Also, this diploma in medical receptionist and secretary demonstrates accuracy and confidentiality in handling medical documentation and patient information. Through our diploma in medical secretary, you can gain knowledge of office management practices and regulatory compliance relevant to healthcare administration. Special Offers of this Medical Secretary: Medical Secretary Course: This Medical Secretary: Medical Secretary Course includes a FREE PDF Certificate. Lifetime access to this Medical Secretary: Medical Secretary Course Instant access to this Medical Secretary: Medical Secretary Course 24/7 Support Available to this Medical Secretary: Medical Secretary Course Medical Secretary: Medical Secretary Take your administrative skills to the next level with our Diploma in Medical Secretary: Medical Secretary program! This comprehensive training equips you with critical expertise as a Medical Secretary: Medical Secretary, including medical terminology, scheduling, billing, and electronic health record administration. The Medical Secretary: Medical Secretary diploma enhances your communication skills, enabling effective patient interactions and streamlined support in healthcare settings. Through immersive activities and real-life scenarios, you'll gain hands-on experience managing patient inquiries and scheduling with confidence. Plus, this Medical Secretary: Medical Secretary program teaches you how to handle medical records with precision and discretion, preparing you to thrive in a vital healthcare role. Who is this course for? Medical Secretary: Medical Secretary For health care professionals who currently or will work in healthcare environments, this diploma in medical secretary: medical secretary is perfect. Requirements Medical Secretary: Medical Secretary To enrol in this Medical Secretary: Medical Secretary Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Medical Secretary: Medical Secretary Course. Be energetic and self-motivated to complete our Medical Secretary: Medical Secretary Course. Basic computer Skill is required to complete our Medical Secretary: Medical Secretary Course. If you want to enrol in our Medical Secretary: Medical Secretary Course, you must be at least 15 years old. Career path Medical Secretary: Medical Secretary This diploma in medical secretary: medical secretary course can help students pursue careers as medical receptionists, medical secretary: medical secretary, or administrative assistants in healthcare facilities, clinics, hospitals, or medical offices.

**Dementia Care** With one in every six people over the age of 80 who have dementia, and this figure is expected to rise at a rapid pace, it is more important than ever to make sure our friends, families, and loved ones are cared for. This Dementia Care course has been designed for everyone involved in the care industry and is intended to provide all care workers with the essential knowledge required to provide the best professional approach to caring for people with dementia. This Dementia Care course will teach how dementia care works and the difference a person-centred approach can make when providing care to combat the illness. This comprehensive Dementia Care course will strengthen your engagement, communication, and interaction with dementia patients. Learning Objectives After completing this Dementia Care course, the learner will be able to: Understand the process and individual’s experience of dementia. Understand the person-centred approach to the care and support of dementia patients. Recognize the factors that can influence communication and interaction with dementia patients. Understand the concepts of equality, diversity, and inclusion in dementia care. Why choose this Dementia Care course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. Courses you will get: Course 01: Dementia Care Course 02: Dyslexia Course 03: ADHD Awareness >> Others benefit Included with Dementia Carecourse Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Dementia Care course] **Dementia Care** Course Curriculum of Dementia Care Module 01: Dementia Awareness Module 02: The Person Centred Approach to the Care and Support of Individuals with Dementia Module 03: Understand the Factors that Can Influence Communication and Interaction with Individuals who Have Dementia Module 04: Understand Equality, Diversity and Inclusion in Dementia Care Certification After completing the Dementia Care course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Assessment Method After completing Dementia Care Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Who is this course for? **Dementia Care** This Dementia Care qualification is for anyone interested in working in social care in either the public or private sectors. It is also suitable for qualified practitioners whose previous qualifications did not include dementia care. Requirements **Dementia Care** There are no particular requirements for this Dementia Care course because it doesn't call for any specialized training. Career path **Dementia Care** This Dementia Care qualification does not qualify you to work in a social care setting, but it can help you work towards employment or advance your career if you are a social care qualified practitioner.

Care Certificate: Care Certificate Course Online The Care Certificate: Care Certificate Course is a set of standards designed to support the induction and development of the health and care support workforce. The Care Certificate provides a framework to make sure that all support staff members must have the skills, expertise, and behaviours required to provide compassion, safe, and high-quality care in the workplace. It is important to understand your role in any job. The health and social care industry is no exception. This Care Certificate: Care Certificate Course is designed to ensure that you are fully aware of your responsibilities and tasks at work. This course will teach you the importance of ongoing personal development and create a personal development plan. You will also learn about the importance of equality and diversity, how to operate inclusively, and other related topics, including ethical duty of care. Through this Care Certificate course, you will learn how difficult situations and potential problems can arise. Furthermore, this Care Certificate: Care Certificate Course will teach you how to identify a person's language and communication needs and preferences, as well as proper verbal and nonverbal communication techniques. You will also learn how difficult situations and potential problems can arise. Our easy-to-understand curriculum developed by industry experts will assist you in gaining competitive skills so that you can succeed in your caregiving duties, whether at home or in a clinical setting. Special Offers of this Care Certificate: Care Certificate Course This Care Certificate: Care Certificate Course includes a FREE PDF Certificate. Lifetime access to this Care Certificate: Care Certificate Course Instant access to this Care Certificate: Care Certificate Course 24/7 Support Available to this Care Certificate: Care Certificate Course Care Certificate: Care Certificate Course Online The Care Certificate: Care Certificate Course is a collection of agreed-upon criteria that specify the knowledge, abilities, and behaviours required for certain work responsibilities in the health and social care sectors. This Care Certificate course will assist individuals in comprehending employment roles, personal growth, and the duty of care. The Care Certificate course will also enhance your knowledge about equality, diversity, and communication. Through this Care Certificate: Care Certificate Course you will also teach you how to keep your patients' privacy, dignity, fluids, and nourishment intact. Who is this course for? Care Certificate: Care Certificate Course Online This Care Certificate: Care Certificate Course is ideal for anyone looking to secure a role in the social care sector, such as: Social Worker Healthcare Assistants Adult Support Worker Mental Health Care Assistant Social Care Assessor Carer Requirements Care Certificate: Care Certificate Course Online To enrol in this Care Certificate: Care Certificate Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Care Certificate: Care Certificate Course. Be energetic and self-motivated to complete our Care Certificate: Care Certificate Course. Basic computer Skill is required to complete our Care Certificate: Care Certificate Course. If you want to enrol in our Care Certificate: Care Certificate Course, you must be at least 15 years old. Career path Care Certificate: Care Certificate Course Online In the UK, holders of a Care Certificate: Care Certificate Course can earn between £20,000 and £35,000 per year. Some of the job roles you can pursue are as follows: Nursing Support Assistant Social Worker Healthcare Assistant Care Worker

This course gets you up and running with the Salesforce and gives you the confidence to pass the Salesforce Admin (ADM201) certification exam. From setting up the environment to automating tasks, you will learn everything that will help you to become an exceptional Salesforce admin.

Looking to break into a cutting-edge career that bridges technology and health? The Biomedical Science & Engineering Mini Bundle was designed precisely for you. Employers across biotech, healthcare, research, and medical device sectors are seeking professionals skilled in Biomedical Engineering, Biology, Chemistry, Proofreading, and Data Analysis—the essential pillars of today’s biomedical industry. If you want to make yourself truly hireable in this fast-growing field, mastering these skills will set you apart from the competition. Don’t miss out on the opportunity to position yourself as a valuable asset in the job market. Description The biomedical industry demands professionals with strong technical knowledge and precise communication skills. This bundle combines deep expertise in Biomedical Engineering, foundational and applied Biology and Chemistry, alongside the crucial ability to refine documents with expert Proofreading and interpret results through Data Analysis. Whether you’re aiming to join a research team, develop medical devices, or contribute to pharmaceutical innovations, your proficiency in Biomedical Engineering, Biology, and Chemistry is essential. Equally important, Proofreading ensures your reports, grants, and communications meet industry standards, while Data Analysis empowers you to draw meaningful insights from complex datasets. Across hospitals, laboratories, pharma companies, and tech firms, hiring managers want candidates who can demonstrate mastery in these five key areas. The Biomedical Science & Engineering Mini Bundle delivers just that—making you job-ready and competitive. FAQ Who is this bundle designed for? Ideal for graduates, professionals, and career changers targeting roles in biomedical engineering, research, healthcare, and pharmaceuticals. If you want to excel in Biomedical Engineering, Biology, Chemistry, Proofreading, and Data Analysis, this is the bundle for you. Why include proofreading in a science bundle? Because clear, error-free communication is critical in science. From research papers to technical documentation, Proofreading ensures accuracy and professionalism. How does data analysis improve my employability? Modern biomedical roles rely heavily on interpreting data. Data Analysis skills make you indispensable for experiments, clinical trials, and product development.

'Master English Speaking' is a comprehensive course designed to enhance your English communication skills. It covers essential topics such as greetings, expressing emotions, giving and receiving thanks, making introductions, expressing opinions, handling apologies, and more. Learning Outcomes: Acquire 10 different ways to inquire about someone's well-being. Learn 10 expressions to describe your own emotions and feelings. Understand 10 ways to express gratitude appropriately. Gain proficiency in responding graciously to expressions of gratitude. Learn 10 phrases for apologizing and how to respond to apologies. Master 10 phrases for making introductions effectively. Discover 10 ways to show interest and actively participate in conversations. Learn polite ways to end conversations. Familiarize yourself with 10 essential phrases for telephone conversations. Develop the ability to ask for and provide information using 10 useful expressions. Learn how to express uncertainty with 10 different phrases for saying 'I don't know.' Why buy this Master English Speaking 1? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Master English Speaking 1 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Master English Speaking 1 course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Master English Speaking 1 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Master English Speaking 1 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Master English Speaking 1 is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Section 01: Introduction Promo 00:04:00 Introduction 00:04:00 Section 02: 10 Ways to Ask How Someone is 10 Ways to Ask How Someone Is 00:08:00 Practice Pronunciation and Test Yourself 00:04:00 Section 03: 10 Ways to Say How you are 10 Ways to Say How you are 00:08:00 Practice pronunciation and Test Yourself 00:02:00 Section 04: 10 Ways to Say Thank You 10 Ways to Say Thank You 00:04:00 Practice pronunciation and Test Yourself 00:02:00 Section 05: 10 Ways to Respond to 'Thank You' 10 Ways to Respond to 'Thank You' 00:05:00 Practice pronunciation and Test Yourself 00:02:00 Section 06: 10 Phrases for Apologizing 10 Phrases for Apologizing 00:03:00 Practice pronunciation and Test Yourself 00:03:00 Section 07: 10 Ways to Respond to an Apology 10 Ways to Respond to an Apology 00:05:00 Practice pronunciation Test Yourself 00:03:00 Section 08: 10 Phrases for Introduction 10 Phrases for Introduction 00:06:00 Practice pronunciation and Test Yourself 00:02:00 Section 09: 10 Ways to Express Interest in a Conversation 10 Ways to Express Interest in a Conversation 00:07:00 Practice pronunciation and Test Yourself 00:02:00 Section 10: 10 Ways to End a Conversation Politely 10 Ways to End a Conversation Politely 00:06:00 Practice pronunciation and Test Yourself 00:03:00 Section 11: 10 Phrases for Telephone Call 10 Phrases for Telephone Call 00:05:00 Practice pronunciation and Test Yourself 00:02:00 Section 12: 10 Phrases for Asking for Information 10 Phrases for Asking for Information 00:07:00 Practice pronunciation and Test Yourself 00:02:00 Section 13: 10 Ways to Say I Don't Know 10 Ways to Say I Don't Know 00:06:00 Practice pronunciation and Test Yourself 00:03:00 Section 14: 10 Phrases for Asking and Giving Opinion 10 Phrases for Asking and Giving Opinion 00:05:00 Practice pronunciation and Test Yourself 00:03:00 Section 15: 10 Phrases for Not Having Opinion 10 Phrases for Not Having Opinion 00:06:00 Practice pronunciation and Test Yourself 00:02:00 Section 16: 10 Phrases for Agreeing 10 Phrases for Agreeing 00:07:00 Practice pronunciation and Test Yourself 00:03:00 Section 17: 10 Phrases for Disagreeing 10 Phrases for Disagreeing 00:07:00 Practice pronunciation and Test Yourself 00:02:00 Section 18: 10 Phrases for Responding to Good and Bad News 10 Phrases for Responding to Good and Bad News 00:06:00 Practice pronunciation and Test Yourself 00:03:00 Section 19: 10 Phrases for Invitations 10 Phrases for Invitations 00:06:00 Practice pronunciation and Test Yourself 00:02:00 Section 20: 10 Phrases to Make and Respond to an Offer 10 Phrases to Make and Respond to an Offer 00:06:00 Practice pronunciation and Test Yourself 00:02:00 Section 21: 10 Phrases for Talking about Future Plans 10 Phrases for Talking about Future Plans 00:07:00 Practice pronunciation and Test Yourself 00:02:00 Section 22: 10 Ways to Talk about Likes & Dislikes 10 Ways to Talk about Likes & Dislikes 00:08:00 Practice pronunciation and Test Yourself 00:03:00 Section 23: 10 Ways to make a Suggestion 10 Ways to make a Suggestion 00:07:00 Practice pronunciation and Test Yourself 00:03:00 Section 24: 10 Phrases for Asking or Talking about Jobs 10 Phrases for Asking or Talking about Jobs 00:07:00 Practice pronunciation and Test Yourself 00:02:00 Section 25: 10 Phrases for Describing Relationships 10 Phrases for Describing Relationships 00:05:00 Practice pronunciation and Test Yourself 00:03:00 Section 26: Master English Speaking PDF for Download Master English Speaking PDF for Download 00:28:00 Assignment Assignment - Master English Speaking 1 00:00:00

Overview Learn how to become an exemplary Receptionist and positively represent your company when interacting with all clients and customers. Every business needs an efficient administrator to manage the Front-Office, along with providing support and assistance to their boss. We can coach you to become an excellent Receptionist and gain all the required business skills that you'll need to succeed, and the confidence with which to use them. Description The course has been compiled by industry experts and provides an overview of the responsibilities of a valued Receptionist. You will be tutored in a wide range of administrative practises, so that you can immediately start to use them in the office. It also includes training in customer-facing etiquette and suggestions on how to positively improve your company's reputation with clients. Various other crucial office aptitudes will be covered, such as; Time Management, Travel Arrangement, Record Keeping, and Business Writing. Make sure you present the efficiency of your company by enrolling now. Learning outcomes:  Understand the basic requirements needed to run receptions areas efficiently Gain the all-round skills to be a first-class Receptionist Learn how to represent your boss and company in reception Be skilled in organising travel and arranging executive meetings for others Attain the ability to file and retrieve essential company records Acquire the skills to apply excellent communicate practises at work Display great customer service for clients and colleagues Be trusted to handle internal finances and petty cash funding Why People Love And Enrol In The Receptionist Skills From Studyhub: Instantly accessible CPD-accredited certificate on successful completion of this Receptionist Skills 24/7 access to the course for 12 months Study at your own pace No hidden fees or exam charges Full Tutor support on weekdays (Monday - Friday) Efficient assessment and instant results Method of Assessment To assess your learning, you have to participate in an automated multiple-choice question exam. You have to score at least 60% to pass the exam and to qualify for CPD accredited certificates. After passing the exam, you will be able to apply for a certificate. To enhance your knowledge regarding the course and to further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish.  After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance. Certification After completing the MCQ assessment, you will qualify for the CPD Certificate from Studyhub, as proof of your continued professional development. Certification is available in PDF format, for £9, or a hard copy can be sent to you via post, for just £15. Who is This course for? This course is primarily designed to provide coaching and training for those individuals who aspire to work as Receptionists or a similar role such as a Secretary or PA. Requirements There are no specific prerequisites to enrol in this Receptionist Skills. Anyone and everyone can take this course. The Receptionist Skills is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home! All you need is a passion for learning, literacy, and to be over the age of 16. Career Path This course provides training and a comprehensive overview of all the skills and knowledge that are needed by a Receptionist or a similar administrative role. As such, it will cover the following roles and careers:  Receptionist Administrative Manager Personal Assistant Private Secretary Human Resources staff Course Curriculum Office Admin and Reception Module 1: Introduction to Reception and Receptionist 00:11:00 Module 2: Business Telephone Skills 00:19:00 Module 3: Representing Your Boss and Company 00:34:00 Module 4: Mail Services and Shipping 00:25:00 Module 5: Travel Arrangements 00:24:00 Module 6: Organising Meeting and Conferences 00:25:00 Module 7: Time Management 00:35:00 Module 8: Record Keeping and Filing Systems 00:28:00 Module 9: Business Writing Skills 00:40:00 Module 10: Organisational Skills 00:25:00 Module 11: Communication Skills 00:25:00 Module 12: Customer Service 00:16:00 Module 13: Effective Planning and Scheduling 00:46:00 Module 14: Invoicing/Petty Cash 00:27:00 Module 15: Business Environment 00:19:00 Advanced MS Excel How to Get the most of the course 00:01:00 Text formulas in Excel 00:08:00 Text Formulas Exercise 00:01:00 Text Formulas Exercise (answers) 00:01:00 Mathematical Formulas In Excel 00:04:00 Mathematical Formulas Exercise 00:01:00 Mathematical Formulas Exercise (answers) 00:01:00 Date and Time Formulas In Excel 00:06:00 Date and Time Formulas Exercise 00:01:00 Date and Time Exercise Formulas (answers) 00:01:00 Logic Formulas In Excel 00:12:00 Logic Formula Exercise 00:01:00 Logic Formula Exercise (answers) 00:01:00 Financial Formula In Excel 00:06:00 Financial Formula Exercise 00:01:00 Financial Formula Exercise (answers) 00:02:00 Informational Formula In Excel 00:04:00 Informational Formula Exercise 00:01:00 Informational Formula Exercise (answers) 00:01:00 Getting Traffic To Your Site 01:00:00 Menu Example with Excel Vlookup 00:08:00 Wildcard Search with Excel Vlookup 00:09:00 Looking to the Left with Excel Vlookup 00:17:00 2-Way Lookup 00:14:00 Comparing Lists with Excel Vlookup 00:03:00 Microsoft Excel Vlookup Tips and Tricks 00:14:00 Power Query Intro and Excel version 00:03:00 Excel Power Query - Introduction 00:03:00 Enabling M in Power Query 00:02:00 Transform Data - Trim in Excel Power Query 00:05:00 Transform Data - Format Dates and Values in Excel Power Query 00:02:00 Simple Expressions 00:08:00 Simple Expressions - Nested Expressions 00:03:00 Transform Data - Parsing URLs in Excel Power Query 00:05:00 Variables 00:08:00 Formatting Excel Keyboard Shortcuts 00:02:00 Table Excel Keyboard Shortcuts 00:02:00 Editing Excel Keyboard Shortcuts 00:05:00 Formula Excel Keyboard Shortcuts 00:03:00 Workbook Excel Keyboard Shortcuts 00:02:00 Handy Excel Shortcuts Keyboard Shortcuts 00:05:00 Mock Exam Mock Exam - Office Admin and Reception 00:20:00 Final Exam Final Exam - Office Admin and Reception 00:20:00

Discover the essential skills and knowledge needed for success in the legal profession with our comprehensive Legal Secretaries Introductory Training course. From legal writing to contract law, litigation skills to employment law, equip yourself with the expertise to thrive in law offices. Enroll now and embark on a rewarding career path in the legal field.

Step into a rewarding career built on trust, empathy, and communication—with dogs and humans alike. The Dog Trainer Mini Bundle is a practical, job-focused collection for anyone looking to get hired in training, behavioral support, and animal-focused counseling. With rising demand across shelters, private trainers, public agencies, and pet owners, professionals who understand puppy training, dog basics, public health, report writing, and counselling are rare—and ready to be hired. Description Dog training is no longer just a niche—it’s a profession. The Dog Trainer Mini Bundle arms you with a combination of puppy training, dog basics, public health, report writing, and counselling expertise that hiring managers actively look for in trainers, shelter workers, and animal behavior consultants. Mastering puppy training and dog basics gives you immediate relevance in obedience schools and pet behavior clinics. Add public health knowledge and you’re fit to work in community services or rescue organizations. Report writing and counselling are key for communicating progress, supporting pet owners, and operating within ethical frameworks. In today’s pet-forward economy, hiring managers don’t just want handlers—they want people who know puppy training, dog basics, public health, report writing, and counselling. This bundle builds those credentials while others are still asking “where do I start?” FAQ What kind of roles can this lead to? Animal trainers, shelter workers, behavioral consultants, and even pet therapy assistants—any role where puppy training, dog basics, public health, report writing, and counselling come into play. Is this bundle beginner-friendly? Yes. It's built to give new and aspiring professionals a strong, job-focused foundation in puppy training, dog basics, public health, report writing, and counselling. What sets this bundle apart? It merges hands-on dog skills with soft skills and communication, making you a well-rounded, hireable candidate—ready to work in roles that require a strong mix of puppy training, dog basics, public health, report writing, and counselling.

This one-day workshop is intended for participants who have a basic understanding of Outlook but who want to know how to use its advanced features to manage their email communications, calendar events, contact information and other communication tasks. This course will help participants: Gain confidence using Outlook and its advanced features Organise and prioritise email messages Archive messages for safe-keeping Use rules to process received or sent messages automatically Manage scheduled meetings with others Give others permission to view and manage their folders and items Use contacts and commands to find out more about a person or company Prioritise work-flow using tasks and assigning tasks to others 1 Email messages Combining multiple clicks with quick steps Following up flag options Saving multiple attachments Attaching a folder of files Recalling and replacing a message Categorising messages with conditional formatting 2 Message options Adding options to messages Marking a message as private Receiving quick responses with voting buttons Directing replies to specific users Delaying sent messages Inserting links in messages 3 Stay organised with rules Using rules to automate message flow Moving messages with rules Using the rules wizard Setting up rules with conditions Using rules that work whilst you are away 4 Message clean-up Using conversation clean-up Using mailbox clean-up Moving messages to the archive folder Archiving folder properties Auto-archiving properties 5 Managing calendars Creating calendar groups Sharing calendars with permissions Setting up working days and times Managing time zones Categorise appointments with conditional formatting Publishing a calendar 6 Schedule meetings Scheduling a meeting Managing meeting responses Proposing new meeting times Adding attendees to a meeting Viewing multiple appointments 7 Using contacts Merging contacts to letters Merging contacts to labels Mail merging contacts in Word Exporting contacts to Excel 8 Managing tasks Organising your workload with tasks Categorising tasks Assigning tasks to others Sending a task status report Allocating time for tasks Regenerating a new task Viewing your tasks in the calendar 9 Adding message items Adding calendars to messages Adding business cards to messages 10 Email accounts Adding multiple user accounts Adding account permissions