10505 Communication courses in Formby delivered Online

Description: Managing a workspace is not an easy task by any means. Employers require vast experience to understand how to work with people of various mindset. This course brings you the opportunity to learn and understand these different mindsets and help you skillful in managing your workspace. This course will give you an insight on how every person is unique and accustomed to having their own way of living. Yet, we all need to work together to make something happen. You get to learn about the factors that effect the work environment, both positive and negative. Moreover, this course highlights on how substance abuse may lead to unhealthy work environment for the co-workers. Learning Outcomes: Realise about marijuana along with the other genres of cannabis and of their uses Decode the ways of marijuana use and the effect an individual physically, psychologically, as well as in his behavior Identify the symptoms of marijuana uses Allot a definition to its related issues as it creates at the workplace Understand the legal rights of employers and employees with regards to cannabis use in the workplace Figure out the valid rights of the employers as well as the employees with respect to cannabis usage at the workplace Make your response to the events of the accused marijuana usage at the workplace Improve a positive workplace drug along with an alcohol code of conducts Identify the advantages to having tough conversations Describe the components of an effective behavior modification conversation Use your organization's resources to help you deal with hygiene issues Overcome barriers that employees put up when discussing hygiene problems Resolve hygiene issues such as bad hair days, inappropriate piercings and body art, poor clothing choices, bad breath, body odor, excessive gas, and incontinence Nip poor hygiene habits in the bud Identify ways to encourage good hygiene at your workplace Define frame of reference Establish a positive intent and the desired outcome Use good communication skills during a conversation Draft a script for a difficult conversation Use specific steps to carry out a difficult conversation Access additional resources as required Maintain safety in a conversation Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Controversial Workplace Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Controversial Workplace Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 1 Drugs and the Workplace 00:15:00 Marijuana 00:15:00 Workplace Impacts 00:15:00 Medical Marijuana 00:30:00 How to Intervene 00:30:00 Drug and Alcohol Policy 01:00:00 Module 2 Let's Talk About It! 00:15:00 Guidelines for Difficult Conversations 00:15:00 Overcoming Objections 00:30:00 Bad Hair Days (And Weeks and Months) 00:15:00 Addressing Piercings and Body Artwork 00:15:00 Helping Employees Dress for Success 00:15:00 Bad Breath 00:15:00 Gastrointestinal Issues 00:15:00 Body Odor 00:15:00 Module 3 Choosing to Have the Conversation 00:30:00 Toolkit for Successful Conversations 00:30:00 Choosing the Time and Place 00:15:00 Framework for Difficult Conversations 00:30:00 Staying Safe 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Grow your knowledge of essential Healthcare Assistant ideas and procedures in patient care, interpersonal and effective communication abilities, assisting patients with a range of Healthcare Assistant requirements and ailments, safety procedures, and infection control regulatory frameworks. You will also learn about Healthcare Assistant moral issues and develop the confidence and abilities necessary to succeed in this rewarding Healthcare Assistant position. By taking this Healthcare Assistant training, you can try to make a real difference in the lives of those you care for. The Healthcare Assistant role is vital in providing essential support to patients and healthcare teams. With the right Healthcare Assistant training, you'll be equipped to handle the demands of the job and excel in the Healthcare Assistant field. Take action now! Enrol in our Healthcare Assistant Training course today to fulfil your potential as a Healthcare Assistant and have a significant influence in the Healthcare Assistant sector! Key Features of the Course: FREE Healthcare Assistant training CPD-accredited certificate Get a free student ID card with Healthcare Assistant training (£10 applicable for international delivery) Lifetime access to the Healthcare Assistant training materials The Healthcare Assistant training comes with 24/7 tutor support Get instant access to this Healthcare Assistant training Learn Healthcare Assistant training from anywhere in the world The Healthcare Assistant training is affordable and simple to understand The Healthcare Assistant training is an entirely online How will I get my certificate? Upon successful completion of the Healthcare Assistant Training course, you'll be eligible to receive your certificate. You can conveniently order your certificate directly through our platform. Who is This course for? There is no experience or previous qualifications required for enrolment in this Healthcare Assistant Training. It is available to all students, of all academic backgrounds. Requirements Our Healthcare Assistant Training course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. Career Path Having this qualification will increase the value of your CV and open you up to multiple sectors, such as : Healthcare Assistant: £18,000 - £25,000 per year Senior Care Assistant: £22,000 - £30,000 per year Clinical Support Worker: £20,000 - £28,000 per year Healthcare Supervisor: £25,000 - £35,000 per year Nursing Assistant: £20,000 - £28,000 per year Note: Salaries vary based on experience, location, and industry. Course Curriculum 2 sections • 19 lectures • 08:08:00 total length •Module 1: Working in Different Healthcare Settings •Module 2: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 •Module 3: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 •Module 4: Maintaining Medical Records •Module 5: Confidentiality in a Medical Environment •Module 6: Health and Safety Responsibilities •Module 7: Hygiene in Nursing •Module 8: Infection Control •Module 9: Mobility and Immobility Issues of Patients in Nursing •Module 10: Rights and Responsibilities as a Health and Social Care Worker •Module 11: Role as A Caregiver and Healthcare Professional •Module 12: Providing Care or Treatment to People Who Lack Capacity •Module 13: Managing Service Delivery in Health and Social Care •Module 14: Medical Jargon and Terminology •Module 15: Effects of Covid-19 on Human Life •Module 16: Preventions and Social Measures to Be Taken •Module 17: Information Technology in Health Care •Module 18: Artificial Intelligence, Data Science and Technological Solutions against Covid-19 •Assignment - Healthcare Assistant Training

In today's rapidly evolving world, understanding Neuroscience is paramount. Neuroscience: The Human Brain course delves into the intricacies of Neuroscience, offering fundamental knowledge through modules like Neuroscience Fundamentals and Understanding Neuroanatomy. This Neuroscience: The Human Brain course is indispensable in comprehending perception, sensory processing, memory formation, and decision-making, thus unlocking insights into brain development and adaptability. With the increasing prevalence of neurological disorders, such as Alzheimer's and Parkinson's, the demand for professionals versed in Neuroscience is burgeoning. Learning this skill opens doors to diverse job opportunities in the UK, ranging from clinical research to pharmaceuticals, with salaries averaging around £40,000 to £60,000 annually. The sector is witnessing a steady growth of around 7-10% annually, making it an advantageous field to pursue for those seeking dynamic career paths. Key Features: This Neuroscience: The Human Brain Course includes: CPD Certified Neuroscience Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: This Neuroscience: The Human Brain Course includes: Module 01: Neuroscience Fundamentals Module 02: Understanding Neuroanatomy in Neuroscience Module 03: Perception and Sensory Processing Module 04: Motor Skills and Coordination Module 05: Memory Formation and Recall Module 06: Exploring Emotions and Decision-Making Module 07: Brain Development and Adaptability Module 08: Disorders of the Brain Module 09: Contemporary Neuroscience Insights Learning Outcomes: The Outcome From Neuroscience: The Human Brain Course : Understand neuroscience fundamentals, including brain structure and communication pathways. Analyze sensory systems and their role in human neuroscience mechanisms. Explore motor control mechanisms and factors influencing movement behaviours. Examine the processes underlying learning, memory formation, and retention. Investigate the neurological basis of emotions, motivation, and decision-making processes. Assess neurodevelopmental stages, plasticity, and implications for psychiatric disorders. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Neuroscience: The Human Brain course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Neuroscience: The Human Brain. Moreover, this course is ideal for: Undergraduate students in biology, psychology, or neuroscience programmes. Students pursuing psychology can enroll this Neuroscience: The Human Brain Course Medical students or professionals seeking a deeper understanding of brain function. Researchers interested in the latest advancements in neuroscience. Educators seeking to enhance their teaching in neuroscience-related subjects. Individuals with personal interest in neuroscience Requirements There are no requirements needed to enrol into this Anato Neuroscience: The Human Brain course. We welcome individuals from all backgrounds and levels of experience to enrol into this Neuroscience: The Human Brain course. Career path After finishing this Neuroscience: The Human Brain course you will have multiple job opportunities waiting for you: Psychiatry Specialist - £20K to 40K/year Neurology Consultant - £25K to 45K/year Neuroscientist - £35K to 60K/year Clinical Neuropsychologist - £30K to 55K/year Neurology Researcher- £25K to 50K/year Cognitive Neuroscientist- £30K to 55K/year Neuroscience Educator- £25K to 45K/year Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Before embarking in the leadership courses, you must learn how to define leadership and how you should use your potentials to be able to become a globally competitive leader. This course discusses the importance of leadership and how it could affect the dynamics of the business or your company. The most effective characteristic that causes a considerable measure of issues both socially and individually is to have no ability conduct tests that should be neutral among the team members. As a leader and team player, you should be able to know how to conduct a meeting and learn to understand the point of view of your members and this would only take hours or even minutes to be done. Furthermore, since this course is about becoming a great leader and become a great team player, you need to be able to relate to them for the success of your team. Who is the course for? Professionals who are helping people cope up with their careers and who want to earn more knowledge on leadership. People who have the interest to learn the ways to become a good leader. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Become a Great Leader is useful course, and would be beneficial for the following careers: Career Coach Guidance Counsellors Life Coach Mentors Psychologists Therapists. Become a Great Leader - Updated Version Module 01: Introduction to Leadership 00:30:00 Module 02: Inspiration and Leadership 00:30:00 Module 03: Setting Goals and Time Management 00:22:00 Module 04: Body Language and Effective Communication 00:30:00 Module 05: Self-Esteem and Assertiveness Skills 00:24:00 Module 06: Business Management and Corporate Behaviour 00:16:00 Module 07: Meeting Management 00:21:00 Module 08: Project Management 00:23:00 Module 09: Risk Management 00:19:00 Module 10: Team Work and Team Building 00:20:00 Module 11: Performance Management 00:17:00 Module 12: Critical Thinking: Implications for Leadership 00:20:00 Become a Great Leader - Old Version Introduction to Leadership in Business 00:30:00 Why It's Important to Understand Your Dark Side 01:00:00 Way to Lead and Influence People 01:00:00 Keys for success in working relationships 01:00:00 The Easy Secret to Getting the Most from Your Team 00:30:00 10 Ways to Be a Better Leader 01:00:00 Conclusion 00:30:00 Mock Exam Mock Exam - Become a Great Leader 00:20:00 Final Exam Final Exam - Become a Great Leader 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Human Psychology is a mysteries thing that controls all the activities of a human. Are you surprised when reading the word sales psychology? Yes, psychology works in the selling of a service or word. The Level 2 Certificate in Sales Psychology course helps you to use the knowledge of psychology for selling and promoting your services. Let us illustrate the idea with the simple example. When you went to the shopping mall, you will see many beautiful and intelligent salespersons. One of the common skills is their communication skills. They try to talk to you and try to understand your desire and needs. Based on that, they attempt to convince you to buy their service. Throughout the course, you will learn to understand the human psychology so that you can take the decision and use simple metal tricks for generating revenue. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Sales Psychology is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Sales Psychology is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. The True Value of Understanding the Psychology of Sales How to Make More Money Through Sales Psychology 00:08:00 Why Sales Could be the Most Profitable Skill in the World 00:04:00 Powerful Tricks of the Trade How to Reduce the Number of Times You Hear the Word 'No' 00:08:00 One of the Most Powerful Weapons in the Professional Sales Person's Arsenal 00:06:00 The Secret of Why 'Always Be Closing' Works 00:07:00 How to Use the Powerful and Subtle Technique of 'Assuming the Sale' 00:12:00 The Most Powerful Negotiating Tool Ever 00:07:00 How to Never Overcome an Objection Again 00:07:00 A Little Known Sales Secret Used by Only the Top 1% of Sales People 00:07:00 Sales Success Secrets How to Succeed Without Relying On 'Techniques' 00:06:00 How the Psychology of Sales SAVES You Money in Your Everyday Life 00:06:00 How to Make Prospects Like You 00:09:00 How to Be Persistent Without Irritating the Prospect 00:11:00 How to Avoid EVER Being Annoying! 00:08:00 The Most Important Idea in Sales 00:10:00 How to Create a Powerful Self Image in the Eyes of the Prospect 00:08:00 The True Power of Psychology in Sales 00:03:00 Review of Key Ideas to Making More Money in Sales Through Psychology A Summary of These Powerful Techniques and Ideas 00:08:00 Mock Exam Mock Exam- Level 2 Certificate in Sales Psychology 00:20:00 Final Exam Final Exam- Level 2 Certificate in Sales Psychology 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Enhance your British Sign Language skills with our interactive BSL Level 2 course. Perfect for advancing from basic BSL, this course covers advanced grammar, vocabulary, and effective signing techniques. Led by a 20-year experienced instructor, you'll gain confidence in everyday conversations and emotional signs, preparing you for fluent communication with the deaf community. Enrol now and elevate your BSL proficiency!

OET (Occupational English Test) is designed to meet the specific English language needs of the healthcare sector. It assesses the language proficiency of healthcare professionals who wish to practice in an English-speaking environment. All four language skills are assessed, with Writing and Speaking tests available in 12 different areas of healthcare. All candidates sit the same Reading and Listening tests. OET is accepted as proof of English proficiency in the UK, Ireland, Australia, New Zealand, Dubai, Namibia and Singapore for registration in 12 healthcare professions.

In this modern world, communication has become so much easier that we often see products or goods from one country is being delivered to another. An air courier is a freelance individual who works as a deliveryman to escort different products in their baggage allowance to ship valuable products or documents for their clients. Nowadays, this has become a popular job in first world countries. If you want to start your career as an air courier and travel different place delivering valuable goods to different receivers, you should consider our professional Professional Diploma in Air Courier course. This course is perfectly designed to make sure you can learn everything related to this exciting career. If you like travelling and also want to learn a good livelihood, you should definitely consider this course as you will be learning air courier travel, tips of becoming professional air courier, application process and finally getting started as an air courier. So, why are you waiting for? Take on the challenge and make your way to become a professional air courier in no time. Course Highlights Professional Diploma in Air Courier is an award-winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Air Courier into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 5 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Air Courier Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Air Courier is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Air Courier is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Chapter-1 Introduction To Air Courier Travel 01:00:00 Chapter-2 What You Will Be Doing 00:30:00 Chapter-3 Who Can Become An Air Courier? 00:15:00 Chapter-4 The Application Process 00:15:00 Chapter-5 How Do I Get Started? 00:30:00 Chapter-6 What Happens Next? 00:15:00 Chapter-7 Is It Legal? 00:15:00 Chapter-8 How Much Will It Cost? 00:15:00 Chapter-9 Where Can I Go? 00:15:00 Chapter-10 How Long Can I Stay At My Destination? 00:15:00 Chapter-11 What If I Can't Fulfill My Obligations? 00:15:00 Chapter-12 Do I Need Travel Insurance? 00:15:00 Chapter-13 Are There Any Drawbacks? 00:15:00 Chapter-14 Tips For Prospective Couriers 00:15:00 Chapter-15 Useful Information 00:15:00 Mock Exam Mock Exam- Professional Diploma in Air Courier 00:20:00 Final Exam Final Exam- Professional Diploma in Air Courier 00:20:00

Provide your Customers with the Service that will leave a lasting impression Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don't cut you off in mid sentence. The best customer service representatives are genuinely excited to help customers. You will have to be patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. You will have to be confident at troubleshooting and investigate if you don't have enough information to resolve customer complaints. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn't willing to admit his mistakes. Course Highlights Extended Diploma in Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Customer Service into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Entrepreneurs, students, adventurers, the dreamers or individuals who are interested in learning the techniques of goal setting. Extended Diploma in Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Basics of Customer Service Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Extended Diploma in Customer Service 00:30:00 Final Exam Final Exam- Extended Diploma in Customer Service 00:30:00

Description Conflict is an inevitable part of working life. And it's not always bad. But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors. And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you. So you need the tools to deal with conflict at work. And this course will give you them. More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold. Here are the main topics you'll cover: The sources of conflict How to listen The effect of personalities on conflict The ways people resist imposed ideas The signs and stages of conflict escalation The steps for de-escalating conflict Strategies for resolving conflict Five ways to handle conflict How to recover a broken (workplace) relationship Ongoing Project: Your Conflict Log During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions. Prior Experience The only prior experience you need is daily life. If you've been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won't need this course. However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. Your Tutor Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict. Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small. We have you covered However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success. So, you see, we have you covered. This course will give you the tools to: Prevent conflict Reduce and reverse its escalation Handle full blown conflict and... recover from the effects of a conflict-induced relationship breakdown. What Will I Learn? Recognize the signs of conflict early, so you have a chance to stop it Reduce the incidence of conflict, by listening well Understand how conflict escalates, so you can stay calm and stop the escalation De-escalate conflict, so you bring your relationship back to normal Resolve conflict, using a variety of strategies and tactics Develop your resistance to being drawn into conflict Who is the target audience? Managers and supervisors at all levels Requirements No pre-requisites. If you're in the world of work, or soon to enter it, you're ready for this course. Introduction to Your Conflict Management Course Welcome to the Course Dealing 00:03:00 What are Conflict and Conflict Management? 00:03:00 Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 How Misunderstandings Arise... and the Solution How Communication Works 00:05:00 How we Listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Escalation of Conflict Resistance: It's Not Conflict... yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00