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In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans

5-day intensive data protection course, delivered by a specialist.

Are you ready to embark on a transformative journey that will not only enhance your understanding of the human mind but also empower you to make a profound impact on others? Welcome to our Counselling and Psychology course-a dynamic, immersive program designed to ignite your passion for helping others and elevate your career to new heights. According to Reed a Wellbeing Counsellor can earn from £27,000 to £33,000 in a year depending on qualification, experience, location and other factors. Take the first step towards a fulfilling career and a brighter future. Enrol in our Counselling and Psychology course and become part of a community dedicated to making a positive impact in the world. Transform lives, starting with your own. Key Features: CPD Certified Counselling and Psychology course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Understanding Counselling Module 02: Diverse Counselling Fields Module 03: Essential Counselling Skills Module 04: Purpose and Objectives of Counselling Module 05: Introduction to Psychology Module 06: Emotion, Motivation, and Psychology Module 07: Developmental Psychology Insights Module 08: Social Psychology Perspectives Module 09: Exploring Personality and Abnormal Psychology Module 10: Psychological Disorders and Therapeutic Approaches Module 11: Parapsychology Unveiled Module 12: Understanding Psychic Fraud in Psychology Learning Outcomes: Define counselling and understand its diverse fields and essential skills. Grasp the purpose and aims of counselling, fostering effective communication abilities. Explore psychology basics, including emotion, motivation, and developmental psychology principles. Analyze social psychology concepts, delving into personality and abnormal psychology intricacies. Gain insights into psychological disorders, therapy techniques, parapsychology, and psychic fraud. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Counselling and Psychology course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Counselling and Psychology. Moreover, this course is ideal for: Individuals aspiring to understand counselling and psychology fundamentals. Those seeking knowledge in emotional and developmental psychology principles. Professionals interested in social psychology, personality, and abnormal psychology concepts. Anyone intrigued by psychological disorders, therapy, parapsychology, and psychic phenomena. Individuals wishing to explore the diverse fields and skills required in counselling. Requirements There are no requirements needed to enrol into this Diploma of Counselling and Psychology course. We welcome individuals from all backgrounds and levels of experience to enrol into this Diploma of Counselling and Psychology course. Career path After finishing this Counselling and Psychology course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Counselling and Psychology are: Counselling Assistant Psychology Research Assistant Social Services Coordinator Mental Health Support Worker Substance Abuse Counselor Rehabilitation Counselor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to embark on a transformative journey that will not only enhance your understanding of the human mind but also empower you to make a profound impact on others? Welcome to our Counselling and Psychology course-a dynamic, immersive program designed to ignite your passion for helping others and elevate your career to new heights. According to Reed a Wellbeing Counsellor can earn from £27,000 to £33,000 in a year depending on qualification, experience, location and other factors. Take the first step towards a fulfilling career and a brighter future. Enrol in our Counselling and Psychology course and become part of a community dedicated to making a positive impact in the world. Transform lives, starting with your own. Key Features: CPD Certified Counselling and Psychology course Developed by Specialist Lifetime Access Course Curriculum Module 01: Understanding Counselling Module 02: Diverse Counselling Fields Module 03: Essential Counselling Skills Module 04: Purpose and Objectives of Counselling Module 05: Introduction to Psychology Module 06: Emotion, Motivation, and Psychology Module 07: Developmental Psychology Insights Module 08: Social Psychology Perspectives Module 09: Exploring Personality and Abnormal Psychology Module 10: Psychological Disorders and Therapeutic Approaches Module 11: Parapsychology Unveiled Module 12: Understanding Psychic Fraud in Psychology Learning Outcomes: Define counselling and understand its diverse fields and essential skills. Grasp the purpose and aims of counselling, fostering effective communication abilities. Explore psychology basics, including emotion, motivation, and developmental psychology principles. Analyze social psychology concepts, delving into personality and abnormal psychology intricacies. Gain insights into psychological disorders, therapy techniques, parapsychology, and psychic fraud. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Counselling and Psychology course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Counselling and Psychology. Moreover, this course is ideal for: Individuals aspiring to understand counselling and psychology fundamentals. Those seeking knowledge in emotional and developmental psychology principles. Professionals interested in social psychology, personality, and abnormal psychology concepts. Anyone intrigued by psychological disorders, therapy, parapsychology, and psychic phenomena. Individuals wishing to explore the diverse fields and skills required in counselling. Requirements There are no requirements needed to enrol into this Diploma of Counselling and Psychologycourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Diploma of Counselling and Psychology course. Career path After finishing this Counselling and Psychology course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Counselling and Psychology are: Counselling Assistant Psychology Research Assistant Social Services Coordinator Mental Health Support Worker Substance Abuse Counselor Rehabilitation Counselor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview Promote positive mental health in a learning environment with the Mental Health Awareness in Schools course.This Mental Health Awareness in Schools course will teach you all about mental health and young minds. It will explore mental health issues in children and young people and their symptoms. You will also gain the skills to promote positive mental health and a healthy environment within schools, exploring various aspects of mental health.Ensure a healthy environment and the wellbeing of children in a school setting, by enrolling today. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Mental Health Awareness in Schools. It is available to all students, of all academic backgrounds. Requirements Our Mental Health Awareness in Schools is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 31 lectures • 01:10:00 total length •Children's Mental Health Basics: 00:30:00 •Nurturing Positivity And Confidence: 01:00:00 •Recognise Changed Behaviour In Your Child: 01:00:00 •About Birth Defects: 01:00:00 •About Behaviour Disorders: 01:00:00 •Mental Health Games For Children: 01:00:00 •Make Sure You Take Care Of Yourself As Well: 00:30:00 •The Basics About Autism: What Is It?: 00:30:00 •What Are the Factors that Contribute A Child to Autism: 01:30:00 •Autism and Genetics: 01:30:00 •What Are the Basic Symptoms of Autism: 01:00:00 •What Are the Speech and Communication Problems of Autism: 01:00:00 •Autism and Body Language: 01:00:00 •Autism, Toxic Metals, and Vaccines: 00:30:00 •The Cause of Autism Might Be Found in Autistic Mice: 00:30:00 •Autism: The Need for Increased Research: 00:30:00 •How is Autism Treated: 01:00:00 •How Is Autism Diagnosed: 00:30:00 •Myths about Autism: 00:10:00 •How to Look for Autism Signs in Infants: 00:30:00 •How Can Families Cope With an Autistic Child and the Financial Burden: 00:30:00 •The Differences Between Asperger's Syndrome and Autism: 01:00:00 •Autism Assistance Dogs: 01:00:00 •Teaching Autistic Children: 01:00:00 •The Fixation Behavior of an Autistic Child: 00:30:00 •The Autism Society of America: 00:30:00 •Childproofing Your Home for Your Autistic Child: 00:30:00 •Autism and Nutritional Supplements: 01:00:00 •Toilet Training the Autistic Child: 01:00:00 •Difficulties of an Autistic Adult: 01:00:00 •Alternative Treatments for Autism: 01:00:00

Diploma in Information Technology is one of our best selling and most popular course. The Diploma in Information Technology is organised into 6 modules and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students. You can study at your own pace or become an expert in just 48 hours! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Contents Computer Fundamentals Computer Maintenance Computer Programming Computer Networking Basics IT Communication Internet Security Recommended Reading

Master project management with our Project Management: PMBOK, PMI & Project Life Cycle course. Gain in-depth knowledge of PMBOK and PMI standards, effective planning, scheduling, risk management, and more. Ideal for aspiring project managers and professionals seeking advanced skills. Enrol now to enhance your career in project management

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Counselling helps couples and families understand one another, take time out of their hectic lives and focus on themselves. Learn how to create a better functioning home environment with your excellent counselling skills gained from this Couple and Family Counselling Training course.  The Couple and Family Counselling Training course will provide you with a clear concept of couples and family counselling. In addition, It will enhance your ability to strengthen family relationships. Our in-depth training will teach you how to treat mental disorders and relationship issues. You'll learn to counsel trauma and substance abuse, personality disorders, and stress and anxiety disorders. On top of that, the training will enrich your knowledge of promoting empathy within a family and helping couples regain trust. Enrol today! Learning Objectives Gain deep insights into couple and family counselling Be able to improve and strengthen relationships Learn how to treat various mental health disorders Discover the ethical issues in counselling Know how to prevent self-harm and suicide Take measures to avoid family conflicts Who is this Course for? This Couple and Family Counselling Training course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of couple and family counselling or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential. Entry Requirement This course is available to all learners of all academic backgrounds. A good understanding of the English language, numeracy, and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career Path Upon successfully completing the Couple and Family Counselling Training course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Counsellor Family Counselor Marriage and Family Therapist Mental Health Counselor Depression Counselor Course Curriculum Module 01 : Counselling and Counsellors Counselling and Counsellors 00:13:00 Module 02 : Theories and Models of Counselling (Part 1) Theories and Models of Counselling (Part 1) 00:16:00 Module 03 : Theories and Models of Counselling (Part 2) Theories and Models of Counselling (Part 2) 00:18:00 Module 04 : Legal, Cultural and Ethical Issues in Professional Counselling Legal, Cultural and Ethical Issues in Professional Counselling 00:16:00 Module 05 : Forms of Psychotherapy Forms of Psychotherapy 00:21:00 Module 06 : Couple and Family Counselling Couple and Family Counselling 00:28:00 Module 07 : Counselling Trauma and Substance Abuse Counselling Trauma and Substance Abuse 00:16:00 Module 08 : Counselling Stress and Anxiety Disorders Counselling Stress and Anxiety Disorders 00:30:00 Module 09 : Counselling Personality Disorders Counselling Personality Disorders 00:50:00 Module 10 : Counselling Mood Disorders and Depression Counselling Mood Disorders and Depression 00:22:00 Module 11 : Counselling Eating & Sleeping Disorders Counselling Eating & Sleeping Disorders 00:45:00 Module 12 : Counselling Self-Harm and Suicide Counselling Self-Harm and Suicide 00:17:00 Module 13 : Communication Skills and Empathy in Counselling Communication Skills and Empathy in Counselling 00:19:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Office Administrator will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Office Administrator will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Office Administrator and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Office Administrator is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Office Administrator. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Office Administrator will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Office Administration Introduction to Office Administration 00:16:00 Module 02: Skills of an Effective Administrator Skills of an Effective Administrator 00:16:00 Module 03: What are Soft Skills? What are Soft Skills 00:10:00 Module 04: Communication Communication 00:08:00 Module 05: Teamwork Teamwork 00:07:00 Module 06: Problem-Solving Problem-Solving 00:08:00 Module 07: Time Management Time Management 00:08:00 Module 08: Attitude and Work Ethic Attitude and Work Ethic 00:08:00 Module 09: Adaptability/Flexibility Adaptability/Flexibility 00:08:00 Module 10: Self-Confidence (Owning It) Self-Confidence (Owning It) 00:09:00 Module 11: Ability to Learn from Ability to Learn from 00:08:00 Module 12: Networking Networking 00:08:00 Module 13: Negotiation Techniques Negotiation Techniques 00:17:00 Module 14: Conflict Management Conflict Management 00:15:00 Module 15: Stress Management Stress Management 00:17:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00