9371 Communication courses delivered On Demand

The course will provide you with a thorough understanding of basic business English communication techniques.

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Explore ITIL4 Foundation, a comprehensive course delving into modern IT service management practices. Learn key concepts, principles, and processes to enhance organisational efficiency and align IT services with business goals. About this course £519.00 153 lessons Accredited training Certificate of completion included Exam included Course curriculum Module 1 - Introduction1.1 Tutor Introduction1.2 Certifications1.3 Course Features1.4 Why ITIL? Module 2 - Key Concepts2.1 What is a Service?2.2 What is Utility?2.3 What is Warranty?2.4 What are Customers, Users and Sponsors?2.5 What is Service Management?2.6 Creating value with Services2.7 Value & Value Co-creation2.8 What is Value?2.9 Organisations and Stakeholders2.10 Service Providers2.11 Other Stakeholders2.12 Value: Outcome, Cost and Risk2.13 Figure, Balance, Outcomes, Costs, Risks2.14 Outputs and Outcomes2.15 Cost2.16 Risk - Part 12.17 Risk - Part 22.18 Utility & Warranty - Part 12.19 Utility & Warranty - Part 22.20 Services Offerings2.21 Services Relationship2.22 Service Provisions2.23 Services Relationship Model2.24 Goods, Resources & Actions2.25 Products & ServicesTest Your Knowledge Quiz Module 3 - Guiding Principals3.1 Guiding Principles - Introduction Part 13.2 Guiding Principles - Introduction Part 23.3 Guiding Principles - The Key Message is Discussed!3.4 Guiding Principles - Nature, Use & Interaction of the Guiding Principles3.5 Focus on Value - The Key Message Discussed!3.6 Focus on Value - The Service Consumer & What is their Perspective of Value3.7 Focus on Value - The Customer Experience3.8 Focus on Value - How to Apply the Principle!3.9 Start Where You Are - Key Message Discussed!3.10 Start Where Your Are - Assess Where You Are3.11 Start Where You Are - The Role of Measurement3.12 Start Where You Are - How to Apply the Principle!3.13 Progress Iteratively with Feedback - Key Message Discussed!3.14 Progress Iteratively with Feedback - The Role of Feedback3.15 Progress Iteratively with Feedback - Iteration & Feedback Together3.16 Progress Iteratively with Feedback - How to Apply the Principle3.17 Collaborate & Promote Visibility - Key Message Discussed! (Part 1)3.18 Collaborate & Promote Visibility - Key Message Discussed! (Part 2)3.19 Collaborate & Promote Visibility - Key Message Discussed! (Part 3)3.20 Collaborate & Promote Visibility - Whom to Collaborate with (Part 1)3.21 Collaborate & Promote Visibility - Whom to Collaborate with (Part 2)3.22 Collaborate & Promote Visibility - Communication for Improvement3.23 Collaborate & Promote Visibility - Increasing Urgency Through Visibility (Part 1)3.24 Collaborate & Promote Visibility - Increasing Urgency Through Visibility (Part 2)3.25 Collaborate & Promote Visibility - Increasing Urgency Through Visibility (Part 3)3.26 Collaborate & Promote Visibility - How to Apply3.27 Think & Work Holistically - Key Message Discussed! (Part 1)3.28 Think & Work Holistically - Key Message Discussed! (Part 2)3.29 Think & Work Holistically - Key Message Discussed! (Part 3)3.30 Think & Work Holistically - How to Apply the Principle3.31 Optimise & Automate - Key Message Discussed! (Part 1)3.32 Optimise & Automate - The Key Message Discussed! (Part 2)3.33 Optimise & Automate - The Road to Optimisation (Part 1)3.34 Optimise & Automate - The Road to Optimisation (Part 2)3.35 Optimise & Automate - How to Apply the Principle3.36 Keep it Simple and Practical - Key Message Discussed!3.37 Keep it Simple & Practical - How to Apply the Principle3.38 Principle InteractionTest Your Knowledge Quiz Module 4 - 4 Dimensions of Service Management4.1 Introduction4.2 The 4 Dimensions of Service Management4.3 Organisation & People (Part 1)4.4 Organisations & People (Part 2)4.5 Organisation & People (Part 3)4.6 Information & Technology (Part 1)4.7 Information & Technology (Part 2)4.8 Information & Technology (Part 3)4.9 Information & Technology (Part 4)4.10 Partners & Suppliers (Part 1)4.11 Partners & Suppliers (Part 2)4.12 Partners & Suppliers (Part 3)4.13 Partners & Suppliers (Part 4)4.14 Partners & Suppliers (Part 5)4.15 Partners & Suppliers (Part 6)4.16 Value Streams & Processes (Part 1)4.17 Value Streams & Processes (Part 2)4.18 Value Streams & Processes (Part 3)4.19 Value Streams & Processes (Part 4)Test Your Knowledge Quiz Module 5 - The Service Value System5.1 Introduction5.2 Describe the ITIL Service Value System (Part 1)5.3 Describe the ITIL Service Value System (Part 2)5.4 Describe the ITIL Service Value System (Part 3)5.5 Describe the ITIL Service Value System (Part 4)Test Your Knowledge Quiz Module 6 - Service Value Chain and the Service Value Stream 6.1 Learning Objectives 6.2 Service Value Chain Model 6.3 The Interconnected Service Value Chain "elements" 6.4 The Interconnected Service Value Chain "more" 6.5 The Interconnected Service Value Chain "Value Streams" 6.6 The Interconnected Service Value Chain "Steps" 6.7 Plan 6.8 Improve 6.9 Engage 6.10 Design & Transition 6.11 Obtain/Build 6.12 Deliver & Support Test Your Knowledge Quiz ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The swirl logo ™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Description: Supervisors are an integral part of the economy. You have the ability to galvanize the people to increase their productivity. To gain the technical skills and knowledge to perform supervision, Supervisor Skills Training Course is perfect for you. In this course, you will learn about the ways of prioritizing, planning and managing their time. You will also learn about their primary leadership style, developing flexibility, finding ways to meet the needs of employees through communication, disrupt conflicts and make it a positive thing, etc. This skills of communication and coaching will help you to become successful. Learning Outcomes: Routes to give a priority, strategy, and learn how to manage their time Get knowledge of recognizing their basic leadership methods Know how to improvise some adaptability so as to implement other leadership features Means to encounter the requirements of employees as well as your colleagues by dint of communication and coaching. Paths to transform conflict an effective mean for creative, well-cycled solutions to the problems you are dealing with. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Supervisor Skills Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Supervisor Skills Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 What's Your Type? How About Mine? 00:45:00 Understanding Leadership 00:45:00 Manage Your Time and Your Energy 00:45:00 Employee Development Models 00:30:00 Dealing with Conflict and Difficult Issues 00:15:00 What Successful Leaders Do 00:15:00 Mock Exam Mock Exam- Supervisor Skills Training Course 00:20:00 Final Exam Final Exam- Supervisor Skills Training Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Explore a rewarding career as a Pharmacy Assistant and Technician. Gain essential skills in medication dispensing, customer service, and pharmacy operations. Start your journey in healthcare, ensuring the well-being of patients. Discover the diverse opportunities in this vital role. Enroll now for a promising future in pharmaceutical support.

Description: Business Administration is the study of different management departments and roles of the components in business. In business, you need to learn about business communication, finance management, human resource management, business administration, and business writing. Through this course, you will learn all the advanced skills, knowledge, and information about business administration. Gain the skills of each component of a business which will help you survive and succeed in the business industry. Find out how to deal with your clients and employees in the most difficult situations of business as well in this course. Who is the course for? Professionals working in the business industry People who are interested in learning more about all business administration functions Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Business Administration Course will be useful and would be beneficial for every kind of occupations and careers like: Account Manager Businessmen Business Development Specialist Communication Department Head Executive Producers Financial Manager/Staff Group Account Director Human Resources Manager Marketing Manager Public Relations Officer Social Media Specialist Strategist. Business Administration What is Business Administration? 00:30:00 Business and Organisations 00:15:00 Management of Business 00:30:00 Business Organization Perspectives 00:30:00 Decision Making 00:30:00 Approaches to Leadership 00:30:00 Business Communication Communication Basics 00:30:00 Know Thyself and The Message 00:30:00 Learn To Use Terms of Business Communication That Invoke Emotions 00:30:00 Pay Attention To Body Language 00:30:00 Learn To Use Terms That Spark Interest 00:30:00 The Benefits Of Presenting Your Message In 1 Minute 00:30:00 Wrapping Up 00:15:00 Finance Management Financing Basics 01:00:00 Record Your Income 01:00:00 Make a List of Expenses First and Put Them in Categories 01:00:00 Countdown & Adjust 01:00:00 Review Regularly 01:00:00 Human Resource Management Module One - Getting Started 00:30:00 Module Two - Human Resources Today 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activites-Diploma in Human Resource Management 00:00:00 Business Writing Module One - Getting Started 00:30:00 Module Two - Working with Words 01:00:00 Module Three - Constructing Sentences 01:00:00 Module Four - Creating Paragraphs 01:00:00 Module Five - Writing Meeting Agendas 01:00:00 Module Six - Writing E-mails 01:00:00 Module Seven - Writing Business Letters 01:00:00 Module Eight - Writing Proposals 01:00:00 Module Nine - Writing Reports 01:00:00 Module Ten - Other Types of Documents 01:00:00 Module Eleven - Proofreading and Finishing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Microsoft Access Module One - Getting Started 00:30:00 Module Two - Opening and Closing Access 01:00:00 Module Three - An Introduction to Databases 01:00:00 Module Four - Sharing Data Using Apps 01:00:00 Module Five - Working in Your App 01:00:00 Module Six - An Introduction to Desktop Databases 01:00:00 Module Seven - Performing Basic Table Tasks 01:00:00 Module Eight - Working with Fields 01:00:00 Module Nine - Working with Table Relationships 01:00:00 Module Ten - An Introduction to Queries, Forms, and Reports 01:00:00 Module Eleven - Protecting Your Data 01:00:00 Module Twelve - Wrapping Up 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Business Administration 00:30:00 Final Exam Final Exam- Advanced Diploma in Business Administration 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00