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Venture into the realm of IT service excellence with the ITIL Practitioner course, where the chronicles of Information Technology Infrastructure Library (ITIL) come to life. This immersive educational experience is tailored to enlighten enthusiasts on the intricate tapestry of IT Service Management (ITSM) and the Continuous Service Improvement (CSI) model that stands at the heart of ITIL practices. From the foundational bricks of principles and themes, the course ascends to the strategic nuances of Organizational Change Management (OCM), ensuring participants grasp the transformative nature of IT services. The curriculum delves into the mechanisms that fortify communication as a catalyst for service enhancement. Learners are equipped with the proficiency to employ metrics and measurement as a compass for ITSM efficacy. As the narrative progresses, the course unravels the synthesis of CSI within the broader ITIL framework, beckoning participants to not just witness but also weave the future of IT services and their governance. Learning Outcomes Understand the core principles of ITIL and ITSM, including the CSI model. Develop insights into effective Organizational Change Management. Learn to foster impactful communication strategies within IT service management. Acquire the ability to measure and utilize metrics for IT service enhancement. Integrate CSI strategies effectively within ITIL and organizational practices. Why choose this ITIL Practitioner course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this ITIL Practitioner course for? IT professionals seeking to expand their ITIL knowledge. Managers overseeing IT service management teams. Change agents responsible for implementing IT service improvements. Individuals aspiring to integrate ITIL practices within their organizations. Analysts focused on service management metrics and performance. Career path ITIL Practitioner: £35,000 - £60,000 IT Service Manager: £40,000 - £70,000 Change Manager: £45,000 - £65,000 ITIL Consultant: £50,000 - £75,000 Quality Assurance Manager: £40,000 - £60,000 Performance Analyst: £30,000 - £50,000 Prerequisites This ITIL Practitioner does not require you to have any prior qualifications or experience. You can just enrol and start learning.This ITIL Practitioner was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction to ITIL Practitioner Course Introduction 00:14:00 ITSM & Continual Improvement Learning Objectives 00:06:00 Selecting a Management System 00:11:00 Systems Thinking 00:13:00 The 4Ps 00:13:00 Communication & Management Systems 00:14:00 Organizational Capabilities 00:10:00 Adopt, Adapt & Realize 00:15:00 Outside-in vs Inside-out Thinking 00:11:00 Defining a Service 00:05:00 Metrics & Measurement 00:06:00 Improvement, the Practitioner & CSI 00:10:00 Driving IT Service Management Summary 00:15:00 Checkpoint 00:16:00 Principles & Themes Learning Objectives 00:04:00 Principles 00:24:00 Themes 00:09:00 Principles & Themes in Practice 00:08:00 Principles & Themes Summary 00:03:00 Checkpoint 00:07:00 Organizational Change Management (OCM) Learning Objectives 00:02:00 Role & Impact of OCM on Improvement 00:07:00 OCM Activities 00:16:00 OCM & Systems Thinking 00:06:00 OCM Summary 00:06:00 Checkpoint 00:10:00 Effective Communication to enable CSI Learning Objectives 00:01:00 Value, Importance & Benefit of Good Communication 00:05:00 Principles of Communication 00:11:00 Role of Influence 00:07:00 Communication Summary 00:05:00 Checkpoint 00:09:00 Use Metrics & Measurement Learning Objectives 00:02:00 CSFs, KPIs & Improvement 00:18:00 Analyze CSFs & KPIs in Context 00:09:00 Assessments 00:04:00 Use Metrics & Measurement Summary 00:05:00 Design a Report 00:07:00 Checkpoint 00:07:00 CSI Approach Learning Objectives 00:02:00 It Depends 00:09:00 Approach Deconstructed 00:25:00 Goal Question Metric (GQM) Approach Introduction 00:08:00 CSI Approach Summary 00:05:00 Checkpoint 00:06:00 Integrating CSI with ITIL & Beyond Learning Objectives 00:01:00 CSI Approach for the ITIL Practitioner 00:07:00 CSI Approach in ITIL 00:25:00 CSI Approach, PRINCE2 & RESILIA 00:06:00 Integrating CSI with ITIL & Beyond Summary 00:03:00 Checkpoint 00:06:00 Workbooks Workbooks - ITIL Practitioner - Video Training Course 00:00:00 Assignment Assignment - ITIL Practitioner 00:00:00

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Gnd get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now By doing things yourself, you can save sooo much. If you think you aren't skilled enough (we promise you are!) and don't trust yourself to put up a flat-pack shelf, you can still save money by doing things yourself. Anything you can name to improve your home costs thousands of pounds! From interior design, painting, plasterwork, replacing windows, installing door locks, switching lights, landscaping, plumbing, treating dampness, to setting a burglar alarm. But if you have the right tools and know-how to do it yourself, then you can save big bucks and even plan for a refreshing holiday in Hawaii with that money. Our comprehensive courses on DIY Home Improvement will introduce you to the necessary tools and techniques for all these and much more. You'll also learn how a handyperson operates, including drilling, tiling, welding, and carpentry. Then discover different ways you can organise your home. Next, learn to fix your furniture, paint and decorate, portable appliance testing (PAT), and electrical fire safety. Moreover, master kitchen gardening from planting to harvesting crops. Finally, become organised by learning to clean properly and first aid training to keep actions in emergencies. Along with this DIY Home Improvement course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. Courses are included in this DIY Home Improvement Bundle: Course 01: DIY Home Improvement Course 02: Handyperson Course 03: Organize Your Home, Office & Life Course 04: Carpentry: Furniture Restoration and Refurbishment Course 05: PAT Level 4 Course 06: Electrical and Fire Safety Training - Level 2 Course 07: Kitchen Gardening Course 08: Cleaning Course Level 5 Course 09: Complete Communication Skills Master Class for Life Course 10: Personal Hygiene Course 11: First Aid Training What Will You Learn from this DIY Home Improvement Bundle: Explore home improvement & its significance and various DIY projects around the house Get a detailed overview of handyperson, their tasks and the tools & equipment required Gain the skills required to organise your home, workplace, life and mind Learn the principles & essentials of furniture restoration and how to get started Gain knowledge of painting & decorating and how to mix colour in acrylic & oil Get comprehensive knowledge of PAT, reducing & controlling risk and risk assessment Become fully aware of fire safety, its legislation & measures and electrical safety Gain an acute understanding of kitchen gardening & how to maintain your garden Grasp the diversity of cleaning jobs and the cleaning equipment, products & clothing Fully understand personal hygiene, hygiene guidelines & personal hygiene for Covid-19 Know the legal framework for workplace first aid and learn the basic first aid techniques So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this DIY Home Improvement: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable and in-demand skills without leaving your home. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Course Curriculum: Course 01: DIY Home Improvement **DIY Home Improvement** Module 1: Introduction to Home Improvement The Concept of Home Improvement Significance of Home Improvement Interior Designer's Role Tools Necessary for the Job Module 2: Paint Job Painting and Selecting Colour Wallpapering Tiling Wooden Floor Installations Vinyl flooring Module 3: Walls Building Exterior Walls Building Interior Walls Knocking Down Walls Plasterwork Drywall Repair Module 4: Doors and Windows Types of Windows Window Blinds Installation of Replacement Windows Bi-Fold Closet Doors Installing Door Locks Module 5: Electrical Fixtures: Light Fixture Ceiling Fan Light Switch Thermostat Appliance Operation Module 6: Outdoor Projects Patios and Decks Landscaping, Planting and Irrigation Garden Structures Water Features Module 7: Plumbing Basic Faucet Replacement Unclogging a Sink Drain Toilet Replacement Module 8: Damp, Rots, and Pests Wet and Dry Rot Pest Prevention and Eradication Condensation Prevention of Damp Treating Damp Module 9: Home Safety Door Security Window Security Burglar Alarms Fire Prevention Course 02: Handyperson Introduction to Handyperson Basic Tools and Equipment Electrical Work Plumbing Skills Appliances General Carpentry Basic Maintenance Skills Walls and Floors Painting and Decorating Drilling, Tiling and Welding Construction Projects Health and Safety at Work Starting Own Business for Handyperson Course 03: Organize Your Home, Office & Life Introduction & First Concepts Organize Your Workplace & Home Organizing My Life Organizing My Mind Final Ideas & Tips Course 04: Carpentry: Furniture Restoration and Refurbishment The Principles and Essentials of Furniture Restoration Being Ready and Getting Started Understanding Wood and Working with Timber Upholstery and How Best to Update It The Wider Application of Restoration Work Course 05: PAT Level 4 Introduction to PAT Relevant Statutory Provisions for PAT Risk Assessment Reducing and Controlling Risks Electrical Units and Appliance Classification Initial Visual Examination Instruments for Testing and Equipment Inspection Electrical Installation Testing Safety Precautions in Electrical Testing Reporting and Record-keeping Course 06: Electrical and Fire Safety Training - Level 2 Introduction and Basics Introduction to Fire Safety Voltage and Resistance Capacitance and Capacitors Safety Precautions Fire Safety Legislation Measures of Fire Safety Fire Emergency: Evacuation Procedures Course 07: Kitchen Gardening Introduction to Kitchen Gardening Planning for Kitchen Gardening Choosing Vegetables for Your Garden Choosing Crops for Your Garden Preparing Your Soil with Care Preparing the Bed and Planting Your Crops Maintaining your Garden and Best Practices Practicing Eco-Friendly Pest Management Harvesting Your Crops and Storing Safely Course 08: Cleaning Course Level 5 An Introduction to the Cleaning Job The Diversity of Cleaning Jobs Cleaning Equipment, Products and Clothing House Cleaning Food Kitchen and Commercial Kitchen Cleaning Bathrooms and Toilets Office Cleaning Cleaning External Surfaces and Areas Dealing with Non-Routine Waste Chemical Safety, Keyholding and Alarm Codes for Cleaners Starting a Cleaning Business and Planning for it Running the Business with Quality Service Customer Satisfaction Management of Staff Marketing, Advertising and Sales Expansion Management Business Insurance, Tax and Additional Equipment Course 09: Complete Communication Skills Master Class for Life Module 01: Effective Communication Module 02: How to Talk to Anyone Module 03: Power of Storytelling Module 04: Becoming an Influencer Module 05: Importance of Body Language Module 06: Communication Skills for Job Interviews Module 07: Public Speaking Course 10: Personal Hygiene Introduction to Personal Hygiene and a Brief History Looking Clean, Smelling Clean Improving and Maintaining Oral Health Care of the Eyes Ear Care Secrets Foot & Nail Care in Personal Hygiene Hair Care Hygienic Ways Hygienic Approach to Skin Care Maintain Good Toilet Hygiene Potential Hygiene Guidelines Personal Hygiene During Coronavirus Pandemic Course 11: First Aid Training Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing with Minor Injuries at the Workplace Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing With Fractures and Dislocations Call for an Emergency CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this DIY Home Improvement bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our DIY Home Improvement is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various certifications will increase the value in your CV and open you up to multiple job sectors. Handyperson Painter Electricians Plumbers Carpenters Gardeners Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (DIY Home Improvement) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Course Description Get instant knowledge from this bite-sized Child and Adolescent Counselling Part - 4 course. This course is very short and you can complete it within a very short time. In this Child and Adolescent Counselling Part - 4 course you will get fundamental ideas of child and adolescent counselling, the key understanding of counselling eating disorders, sleeping disorders and so on. Enrol in this course today and start your instant first step towards learning about counselling mood disorders and depression. Learn faster for instant implementation. Learning Outcome Understand counselling mood disorders and depression Gain in-depth knowledge of the counselling eating & sleeping disorders Deepen your understanding of communication skills and empathy in counselling Learn about counselling self-harm and suicide How Much Do Counsellors Earn? Senior - £47,000 (Apprx.) Average - £30,000 (Apprx.) Starting - £19,000 (Apprx.) Requirement Our Child and Adolescent Counselling Part - 4 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Child and Adolescent Counselling Part - 4 Module 01: Counselling Mood Disorders and Depression 00:22:00 Module 02: Counselling Eating & Sleeping Disorders 00:45:00 Module 03: Counselling Self-Harm and Suicide 00:17:00 Module 04: Communication Skills and Empathy in Counselling 00:19:00 Assignment Assignment - Child and Adolescent Counselling Part - 4 00:00:00

Course Description Get instant knowledge from this bite-sized Family and Couple Counsellor Training Part - 3 course. This course is very short and you can complete it within a very short time. In this Family and Couple Counsellor Training Part - 3 course you will get fundamental ideas of family and couple counselling, the key understanding of empathy in counselling, sleeping disorders and so on. Enrol in this course today and start your instant first step towards learning about counselling mood disorders and depression. Learn faster for instant implementation. Learning Outcome Familiarise with counselling mood disorders and depression Understand counselling eating & sleeping disorders Understand communication skills and empathy in counselling Learn about counselling self-harm and suicide How Much Do Counsellors Earn? Senior - £47,000 (Apprx.) Average - £30,000 (Apprx.) Starting - £19,000 (Apprx.) Requirement Our Family and Couple Counsellor Training Part - 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Family and Couple Counsellor Training Part - 3 Module 01: Counselling Mood Disorders and Depression 00:22:00 Module 02: Counselling Eating & Sleeping Disorders 00:45:00 Module 03: Counselling Self-Harm and Suicide 00:17:00 Module 04: Communication Skills and Empathy in Counselling 00:19:00 Assignment Assignment - Family and Couple Counsellor Training Part - 3 00:00:00

Access online study materials for the complete AAT syllabus, exclusively developed by Kaplan, plus expert tutor support 7 days a week with one subscription. Study at your own pace and progress your accounting career. Career benefits of an AAT Distance Learning course AAT accounting qualifications are globally recognised, and offer strong job prospects in a range of industries. You don’t need any previous qualifications or accountancy experience to begin studying AAT. Once qualified, you could earn up to £40,000 within a few years of qualifying. Why study AAT with Eagle? We are an AAT-approved training provider, and are the only provider partnered with both Kaplan, the market leader in accountancy courses, and Osborne books, the market leader in AAT study material. We have been supporting students in gaining their AAT qualifications with affordable courses for 20 years. AAT Accounting qualifications Level 2 Certificate in Accounting This qualification will prepare you for junior and entry-level accounting roles. It will give you a solid foundation in finance administration and covers areas such as double-entry bookkeeping and basic costing principles. You will learn finance, accountancy, business, and vital communication skills. Level 3 Diploma in Accounting This course is suitable if you have previous accountancy experience, through study or work experience, and you’re looking to develop your skills further so you can become qualified and work in a variety of accounting roles. Level 4 Diploma in Professional AccountingThis level builds on the knowledge you gained in the Level 3 Diploma. You will cover higher accounting tasks including drafting financial statements, managing budgets, and evaluating financial performance. There are also optional specialist units including business tax, personal tax, auditing, credit management, and cash and financial management. After qualifying you can work in accounting roles or progress onto studying chartered accountancy. What’s included in an AAT course subscription Unlike classroom studying where you often pay a course fee for each level, all the AAT accounting and bookkeeping qualifications are included in an Eagle subscription. Content is always available and always up to date, empowering you to progress, or recap at no extra cost Online Study Buddy learning guide that guides you through each module. Written by Osborne Books’ subject experts High quality videos provided by Kaplan that cover the tricky topic areas for each subject On demand assessments to make sure you understand the topics and can see yourself making progress. Online Osborne tutorial study texts covering the full syllabus with practical theory led examples Practice questions and assessments written by AAT tutor experts that will consolidate your learning and get you exam ready Unlimited academic and mentor support (during academic and mentor hours)* Receive responses to your queries from a dedicated tutor team, who are all accountancy qualified* *Only once you are a paying subscriber. Why choose an Eagle Distance Learning Course? With our online subscription courses, you’re in control. Live your life and study at your own pace. Study fast, or take your time, we’ve got all the bases covered. We’ll provide you with expert study materials from both Kaplan and Osborne Books, and you’ll get support from your personal Eagle mentor to guide you through the learning process. We are one of the most experienced online distance learning providers, and our students’ success rates speak for themselves, consistently exceeding the national average. If you have any questions about studying with Eagle, or need some guidance on where to start, you can contact us for a free consultation.

Sales Overview: Child Minding Training Are you considering a career in child minding or looking to enhance your skills in providing quality childcare? Look no further! Our comprehensive 'Child Minding Training' program offers a structured curriculum designed to equip you with the knowledge, expertise, and confidence to excel in the rewarding field of child minding.   Module 1: Introduction to Child Minding Embark on your journey into the world of child minding with a solid foundation. This module provides an overview of the responsibilities, roles, and ethical considerations involved in caring for children. Learn about the importance of creating a nurturing and stimulating environment that promotes the holistic development of young learners. Module 2: Child Development Understand the intricacies of child development and how it shapes every aspect of a child's growth. Explore key theories, milestones, and stages of development across various domains, including cognitive, social, emotional, and physical development. Gain insights into observing, assessing, and supporting children's individual needs and learning styles. Module 3: Health and Safety Prioritize the well-being and safety of the children under your care with our comprehensive health and safety module. Learn essential practices for maintaining a safe environment, implementing hygiene protocols, and preventing accidents and injuries. Explore emergency preparedness procedures and guidelines for administering basic first aid. Module 4: Communication and Partnership with Parents Forge meaningful partnerships with parents and caregivers to foster collaborative relationships that support children's holistic development. Discover effective communication strategies, active listening techniques, and conflict resolution skills for engaging with parents, addressing concerns, and promoting open dialogue. Module 5: Health and Safety in Child Minding Dive deeper into the critical aspects of health and safety specific to child minding settings. Explore topics such as nutrition, sanitation, illness prevention, and the importance of maintaining up-to-date health records. Enhance your ability to identify potential hazards, implement risk management strategies, and ensure regulatory compliance. Module 6: Communication in Child Minding Master the art of communication within the context of child minding environments. Explore the nuances of verbal and nonverbal communication, including body language, tone, and active listening skills. Learn to effectively communicate with children, colleagues, and other stakeholders, fostering a supportive and inclusive atmosphere.   Our 'Child Minding Training' program combines expert-led instruction, interactive learning activities, and real-world case studies to provide you with a comprehensive and practical learning experience. Whether you're a seasoned child care professional or just starting your career in child minding, our program offers valuable insights and resources to help you succeed.   Join us today and take the first step towards becoming a confident and competent child minding professional. Enroll in our 'Child Minding Training' program and unlock your potential to make a positive difference in the lives of children and families. Course Curriculum Module 1: Introduction to Child Minding Introduction to Child Minding 00:00 Module 2: Child Development Child Development 00:00 Module 3: Health and Safety Health and Safety 00:00 Module 4: Communication and Partnership with Parents Communication and Partnership with Parents 00:00 Module 5: Health and Safety in Child Minding Health and Safety in Child Minding 00:00 Module 6: Communication in Child Minding Communication in Child Minding 00:00

Discover the latest advances in neuroscience research and their implications for society. Whether you're a student, a professional, or simply curious about the brain, this course is for you.

Have you ever wondered why some children are active whereas others are shy? Why do they develop differently

In today’s fast-paced professional landscape, effective interpersonal skills are essential for building meaningful connections, fostering teamwork, and driving success. Our Interpersonal Skills for Professional Development course is designed to provide professionals with the tools to enhance communication, manage relationships, and navigate complex workplace dynamics. Through a blend of insightful content and targeted strategies, this course focuses on developing the key competencies needed for successful collaboration and personal growth within any organisation. By honing these vital interpersonal skills, you will learn to approach challenges with confidence, manage conflicts with finesse, and engage in more productive discussions. Whether you are looking to improve your ability to lead a team, enhance client relationships, or simply communicate more effectively, this course will help you advance in your career. Join a community of like-minded professionals and refine your ability to connect, influence, and succeed – all from the comfort of your own space. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Interpersonal Skills Module 02: Effective Communication Module 03: Emotional Intelligence Module 04: Collaboration and Teamwork Module 05: Networking and Relationship Building Module 06: Cultural Sensitivity and Diversity Module 07: Conflict Management Module 08: Negotiation Skills Learning Outcomes: Enhance communication proficiency. Develop emotional intelligence for better relationships. Master teamwork and collaboration. Expand your network and build lasting relationships. Foster cultural sensitivity and diversity awareness. Hone conflict resolution and negotiation skills. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Recent graduates entering the job market. Professionals seeking career advancement. Entrepreneurs and small business owners. Managers and team leaders. Sales and customer service representatives. Anyone aiming to improve their professional interactions. Career path Customer Relationship Manager Human Resources Specialist Sales and Marketing Coordinator Project Manager Team Leader Business Development Executive Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Unearth the past from the comfort of your home with our Archaeology Online Diploma Course — your gateway to exploring ancient civilisations, long-lost artefacts, and the silent stories buried beneath centuries of soil. Designed for the curious mind, this engaging online course walks you through the foundations of archaeological theory, historical timelines, excavation methodologies (in theory only, no mud required), and how to piece together the puzzle of human history using evidence left behind. Whether you're a history enthusiast, an aspiring researcher, or just someone with an eye for mystery and a soft spot for ancient ruins, this course is structured to suit all backgrounds. With easily digestible modules, insightful content, and flexible learning, it’s the ideal way to feed your fascination for the past — without dusting off a single stone. Study at your own pace and let your imagination dig a little deeper into the secrets of human civilisation. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Call Centre Module 02 : Traits of a Call Centre Agent Module 03 : Agent and Customer Relationship Module 04 : Telephone Etiquettes Module 05 : Communication Skills Module 06 : Scripts and Negotiation Techniques Module 07 : Managing Difficult Customers Module 08 : Call Centre Metrics and Benchmarking Module 09 : Call Centre Technology and Trends Learning Outcomes: Enhance your customer service abilities. Develop strong communication skills. Handle difficult customers with confidence. Understand call centre metrics and benchmarks. Stay updated with industry technology and trends. Acquire negotiation techniques for successful interactions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Call Centre Agents Customer Service Representatives Entry-level Sales and Marketing Professionals Individuals looking to improve their communication skills Recent graduates seeking a career in customer service Anyone interested in the call centre industry Career path Call Centre Agent Customer Service Representative Telemarketing Executive Sales Support Specialist Complaints Handler Customer Relations Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.