9330 Communication courses in Armthorpe delivered On Demand

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

The primary aim of this course is to equip participants with a comprehensive understanding of the customer decision-making process and how marketing communications can be used to influence consumer behavior. By the end of the course, participants will be able to understand the different types of consumer decision-making, identify the factors that influence consumer behavior, and develop effective marketing communications strategies. After the successful completion of the course, you will be able to learn about the following, Customer Decision-Making. A General Buying Decision-Making Process. Types Of Consumer Decision-Making. Perceived Risk. Involvement Theory. Hedonic Consumption. Organisational Buying Decision Processes. Strategy And Marketing Communications. The Role Of Marketing Communications. Elaboration Likelihood Model. Towards A Model Of Marketing Communications. This course is designed to provide participants with an in-depth understanding of the customer decision-making process and the role of marketing communications in influencing consumer behavior. The course will cover the general buying decision-making process, types of consumer decision-making, perceived risk, involvement theory, and hedonic consumption. Participants will also learn about organizational buying decision processes and the role of marketing communications, including the elaboration likelihood model and developing an effective marketing communications strategy. This course is designed to provide participants with an in-depth understanding of the customer decision-making process and the role of marketing communications in influencing consumer behavior. The course will cover the general buying decision-making process, types of consumer decision-making, perceived risk, involvement theory, and hedonic consumption. Participants will also learn about organizational buying decision processes and the role of marketing communications, including the elaboration likelihood model and developing an effective marketing communications strategy. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Consumer Decision Making & Marketing Communication Self-paced pre-recorded learning content on this topic. Consumer Decision Making and Marketing Communication Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Marketing Professionals & Product Managers Sales Professionals Business Owners Advertising Professionals Brand Managers & Market Researchers Digital Marketers & Communication Specialists Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

In many businesses, good communication is one of the most valuable skills that you can have. And you need excellent writing abilities to convey ideas clearly. How well you communicate could even affect the jobs you are being offered. To be regarded as a professional communicator, you must know how to write effective emails, memos, and letters. Our Business corresponding course will give you the tools you need to write compelling, valuable business correspondence. You will learn how to get started on a writing project, use proper business tone in the document, and distinguish between the different kinds of business correspondence. You will learn how to decide what is the proper vehicle for written communication in business, electronic or paper. Course Highlights Business Corresponding Accredited Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Business Corresponding Accredited Diploma into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 8 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Business Corresponding Accredited Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Business Corresponding Accredited Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Business Corresponding Accredited Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. PART I-PREPARING TO WRITE THE LETTER-CHAPTER 1 02:00:00 PART I-PREPARING TO WRITE THE LETTER-CHAPTER 2 01:00:00 PART I-PREPARING TO WRITE THE LETTER-CHAPTER 3 02:00:00 PART I-PREPARING TO WRITE THE LETTER-CHAPTER 4 02:00:00 PART II-HOW TO WRITE THE LETTER-CHAPTER 5 03:00:00 PART II-HOW TO WRITE THE LETTER-CHAPTER 6 03:00:00 PART II-HOW TO WRITE THE LETTER-CHAPTER 7 02:00:00 PART III-STYLE-MAKING THE LETTER PERFECT-CHAPTER 8 03:00:00 PART III-STYLE-MAKING THE LETTER READABLE-CHAPTER 9 02:00:00 PART III-STYLE-MAKING THE LETTER PERFECT-CHAPTER 10 03:00:00 PART III-STYLE-MAKING THE LETTER READABLE-CHAPTER 11 03:00:00 PART IV-THE DRESS OF A BUSINESS LETTER-CHAPTER 12 02:00:00 PART IV-THE PRESENTATION OF A BUSINESS LETTER-CHAPTER 13 02:00:00 PART IV-THE PRESENTATION OF A BUSINESS LETTER-CHAPTER 14 02:00:00 PART IV-THE PRESENTATION OF A BUSINESS LETTER-CHAPTER 15 00:15:00 Mock Exam Final Exam

When it comes to understanding the fundamentals of computer networking the individual should have the appropriate knowledge of how to connect several different elements to create ideal computing networking. This course will teach how to function in a wide range of areas within the ICT industry and in ICT support roles in other industries. You will learn about local and wide area networks, voice network and wireless data network installation and maintenance. This course will also teach you the key operational and technical aspects of computer communication systems and relevant security issues, enabling you to appreciate emerging technologies. If you are a non-techie interested in learning about computer networks or aspiring IT professional who wishes to better understand how networks work, then get all the information you need here. This course has been designed to equip students with a wide range of software, technical and ICT skills required by industry at the diploma level. By the end of this program, the students will have the ability to develop an IT solution to a practical business problem using a technological approach. Course Highlights Professional Diploma in IT Communications is an award-winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in IT Communications into 30 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 21 hours, 15 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in IT Communications Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in IT Communications is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in IT Communications is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module 01: Basics of Data Communications Basics of the Information Technology FREE 01:00:00 INTRODUCTION FREE 00:15:00 OBJECTIVES 00:15:00 DATA-COMMUNICATION 00:30:00 COMMUNICATION-MEDIA 00:15:00 TYPES OF COMMUNICATION SERVICES 00:30:00 MODEM 00:15:00 COMPUTER NETWORK 00:30:00 BENEFITS OF NETWORK 00:15:00 TYPES OF NETWORK 00:30:00 IMPORTANT TERMS USED IN NETWORKING 00:30:00 TELECONFERENCING 00:30:00 Module 02: Computer Networking Basics Introduction to Computer Networking FREE 00:30:00 Types of Computer Networks FREE 01:00:00 Types of Network Equipment 00:30:00 Ethernet 00:30:00 Wireless Local Area Networking 01:00:00 Internet Service 01:00:00 TCP/IP and Other Internet Protocols 01:00:00 Network Routing, Switching and Bridging 01:00:00 IPv4 & IPv6 01:00:00 Module 03: Networking Basics of computer networking 00:30:00 Computer networking design and solutions 00:30:00 Getting the right computer network hardware. 01:00:00 Setting up your Computer Network 00:30:00 Wireless vs wired 01:00:00 Cable management for wired computer network 01:00:00 Managing your network with network monitoring tools 01:00:00 Computer network maintenance and repair 01:00:00 Troubleshooting Computer Network Wrapping Up 01:00:00 Mock Exam Mock Exam- Professional Diploma in IT Communications 00:30:00 Final Exam Final Exam- Professional Diploma in IT Communications 00:30:00

Explore the art and science of Marketing Communications Excellence in our comprehensive course. Master communication theory, ethical practices, and consumer psychology to create impactful campaigns. Dive into the Marketing Communications Mix and learn strategies for reaching and engaging your audience effectively. Elevate your skills and stay ahead in the ever-evolving world of marketing. Join us now to enhance your communication prowess and drive success in the digital age!

It can be challenging and even confronting to manage employees who are older than you. Yet age gaps are no excuse for a lack of inclusion of older team members. This video outlines five tips to help managers approach this often-tricky dynamic. These guidelines will teach managers about supporting all team members in reaching their full potential, prevent discrimination, and help managers become more effective in their roles overall. This video is great training for all new managers and HR professionals. Length: 3:35 Learning Objectives Analyze and apply strategies for effectively managing older team members to create a more inclusive and respectful work environment.;Reflecting on personal interactions with older team members, assess the impact of age-related biases, and identify areas for improvement in communication and inclusivity.;Develop a management approach that respects the experience and expertise of older team members, actively involving them in decision-making, and supporting their professional growth.

Gain confidence and excellent communication and presentation abilities through this marvellous How to Become TV Presenter course. Learn

Psychological safety holds a pivotal role in cultivating a thriving workplace environment. It entails creating a space where individuals feel secure to express ideas, voice concerns, ask questions, and acknowledge mistakes without fear of humiliation or punishment. In this course, you will discover how psychological safety can be a determining factor in your team's success and engagement, as well as its profound impact on risk-taking, diversity of thought, and innovation. You will explore key strategies for developing and nurturing psychological safety, empowering you and your team to build a trusting and inclusive work environment. Learning Objectives Define psychological safety and its significance in the workplace, recognizing its role in fostering open communication, trust, and a culture of inclusivity.;Analyze the tangible benefits of psychological safety, including enhanced employee engagement, increased job performance, reduced turnover rates, and its correlation with innovation and creativity.;Evaluate the relationship between psychological safety and diversity, equity, inclusion, and accessibility, understanding how creating a safe space encourages diverse opinions and viewpoints.;Identify and prioritize key strategies for fostering psychological safety within your team, such as promoting self-awareness, demonstrating concern for team members, and actively soliciting questions.

Expand your communication skills with our British Sign Language Level 2 course. Dive deeper into BSL with advanced fingerspelling, personal information exchange, and specialized topics like family, weather, and transport. Embrace inclusivity and enhance your linguistic abilities now.

Learn essential email etiquettes for person to person and business to business email. Enrol the Email Etiquette for Business and explore various tips, hacks and secrets to keep clients happy with proper email etiquette. The proper etiquette or business communication will increase your online sales, marketing flow and customers. The course focuses on the proper business language and etiquette you should follow while writing an email for business purposes. The techniques of showing professionalism, using appropriate tone and level of formality and the utilizing proper business words will be discussed in the course. The course also trains you when to handle issues or what to do if you send email to the wrong person. The necessity of creating an email subject to clarify your topic and the use of visual components in the email will also be illustrated in the course. The course is suitable for both the employer and employee and you will master the mandatory email etiquettes by the end of the course. What you'll learn You'll save time and reduce communication frustration You'll consider visual components of an email, in order to enhance comprehension You'll know how to manage situations where an email reaches the wrong people You'll know the circumstances when sending an email is necessary and/or appropriate You'll create an email subject line which accurately describes the message's content You'll be able to use appropriate tone and level of formality in emails Requirements You should know how to use a computer at a beginner level Who is the target audience? This course is for all business professionals who want to be more confident and effective when they write to their clients and coworkers. Module: 01 Introduction 00:01:00 Be Professional 00:02:00 When to Email 00:04:00 Importance of a Subject Line 00:05:00 The Types of Formalities 00:07:00 Module: 02 To CC, BCC or Not to CC 00:06:00 Email Spacing and Flesche Scoring 00:06:00 Email Etiquette Tips I 00:09:00 Email Etiquette Tips II 00:06:00 Train Your Staff 00:01:00 When to and Not to Transfer 00:05:00