Name: Managing a Virtual Team 1 Day Training in Preston
Price: 595 GBP
Availability: InStock

Birmingham

Telford

This workshop/course introduces people (of any industry or position) to Emotional Intelligence (EI).
We ask you to complete a short EI self-assessment questionnaire to take away and use for your personal development.
We then introduce the ingredients of EI and chat about why they are essential, what they aim to achieve, and why they are critical to “clean” communication across the whole organisation.
We ask you to consider our Moccasin Approach® and our EI Tree® and why they are tools for the future success of internal and external communication.
We link EI to organisational culture and the inherent responsibility we all have to make our workplace culture the type that retains our people, attracts great people to join our organisation, and is a culture that we are proud to talk about because it is truly lived (not just a flag-waving exercise). 
We look at Empathy, how it works, why it is different from sympathy, and how we must all use it in our daily communication with others.
We discuss how personal styles and preferences (even bias) are critical to everyday communication.
We examine the word trust and discuss its meaning, how we can gain and maintain it, and why consistency is one of our favourite words regarding the element of trust.
We ask you to consider our thinking around 'Change Champions' and Best Practice Managers' to help create high-performing teams and cross-team collaboration and support. 



LENGTH - For more information about duration, please get in touch with us to discuss your specific needs, or we can offer advice.  
NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location.
WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online.



Suitability - Who should attend?
Who? 
Everyone you employ, including your associate or external consultants.
Why? 
Every person needs to understand how EI works, what it takes to get it right, why it is essential and how it helps anyone develop new, better and more meaningful relationships.
The ultimate goal of EI is to create the best possible working relationships and Psychological Safety so that we can communicate "cleanly" without worrying about getting in trouble for sharing our thoughts and opinions.
By the way, EI is just as powerful at home, socially, and with our children. We can add Socratic questions to the mix to help us impact others' thinking.

Content
'Belief creates reality' and 'Creating reality out of possibility.'
The EI Tree®
Values, behaviours, ES2, and creating saboteurs!
How our Moccasin Approach® thinking helps us understand the world of others and cater for differences.
Our ARCHWAY Approach® thinking around Responsibility - Accountability – Duty of Care.
EI Self-assessment - The ingredients of EI.
The empathy stool and the types of empathy.
EI and how it helps 'Change Champions' and 'BPM’s'
Reflections, thoughts, findings and goals (individual and team).
Workshop delivery and venue
This Workshop is usually one day in duration but can be a two-day event with group and individual case study work to allow discussions about the various thoughts we all have about EI.
When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.
Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.
We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.
 

Lapd Solutions Ltd

Emotional Intelligence (EQ)

Emotional Intelligence, EQ, EI, Moccasin Approach, Moccasin Manager, 

Emotional Intelligence and Me (EI & Me)

Introductory daily rate.

Registered charities and non profits only.

Non profits only. 

London

<ul style="color: rgb(230, 230, 230); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(230, 230, 230);"><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Trust building</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Pain point assessment</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Relationship history analysation</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Communication strengthening</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Ascertain main problem areas</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Closure on reoccurring arguments</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Intervention and mediation</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Emotional intelligence training</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Love language assessment</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Resolving fights</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Private assessments with each individual</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">3 couples therapy sessions</li></ul> <a href="https://relationshipsmdd.com/product/couples-trust-building-and-communication-therapy-package/" id="isPasted" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://relationshipsmdd.com/product/couples-trust-building-and-communication-therapy-package/</a>

Trust building
Pain point assessment
Relationship history analysation
Communication strengthening
Ascertain main problem areas
Closure on reoccurring arguments
Intervention and mediation
Emotional intelligence training
Love language assessment
Resolving fights
Private assessments with each individual
3 couples therapy sessions


https://relationshipsmdd.com/product/couples-trust-building-and-communication-therapy-package/

Miss Date Doctor Dating Coach London, Couples Therapy

M.D.D COUPLES TRUST BUILDING AND COMMUNICATION THERAPY PACKAGE (COUPLES) 

General admission

Warrington

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
This practical sales skills training has been developed for salespeople or people who are required to sell as part of their role. This course is applicable for both people relatively new to sales as well as those who have a lot of experience as the content is flexible enough to adapt to suit the audience.
If you want your team to exceed sales targets and gain instant results, this sales training is for you!
Course Contents:
The core aim of this sales skills training is to provide you with a set of tools that can be practicably used in your role as salesperson
The skills provided are simply a collection of valuable methods of achieving sales. There are many tips and techniques that will be incredibly useful and will help you personally develop a successful sales approach whilst enhancing your performance.
Course Topics:
The skills have been produced from many year’s experience in sales and have been tried and tested in a business environment.
Introduction, the 80:20 Rule – Why 20% of salespeople produce 80% of the business
The Perfect Salesperson –  What makes a perfect salesperson and how do the participants individually compare? An exercise which helps the participants appreciate that they need to develop further
Goal Setting – Why and how to set personal performance goals. Followed by an exercise on setting these goals
Build Trust – Developing trust and rapport with a prospect and understanding why this is crucial to their success.
Ask the Right Questions – Developing questioning skills and realising that it is often questions that will develop sales rather than a just a good pitch. With example questions
Engage the Customer – Understanding the life time value of a customer, serving them better and ensuring they perceive the value of the relationship
Be Specific – Adapting their approach to suit the individual customer with an activity related to identifying the specific benefits to the customer
Make Your Customer Smarter – Realizing that customers are now more willing to be educated on products and services and often have already researched prior to the sales conversation. How to deal with this with regards the participants specific products/service
Maximize Your Efficiency – Learning from missed sales and developing further skills to overcome this
Catch Yourself Doing it Right – You can learn from good stuff too!
Know Your Products – An in-depth look at specific products and how to educate themselves in order to maximize sales through product knowledge
Develop a Competitive Advantage – A series of questions that will put the participants one step ahead of the competition
Handle Objections – Identifying typical objections and preparing responses to them in order to practice until they are welcomed with open arms. Also includes set techniques to overcome objections
Ask for the Business – Ensuring the participants can spot buying signals and know how to respond to them in order to lead the prospect to close. Specific advice on closing questions
Follow Up After the Sale – Ensuring that the complete sales process is seamless and the participants understand their responsibilities with regard to creating an exceptional customer experience
Apply the Skills in Your Role – A session on ensuring the learning from the session is practically applied in the participant's role.
Course Feature:
At the end of this sales skills training course your participants will be able to:
Explain what sets the best salespeople apart
Follow set personal goals to sales success
Use a series of practical sales skills to increase their selling potential
Practically apply these skills to their sales role
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Practical Sales Skills.

Mangates

Practical Sales Skills 1 Day Workshop in Warrington

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Edinburgh

This highly participative 2‐day intensive training course focuses on developing the essential skills required for group facilitation in the workplace setting. The course focuses on all the process of group facilitation essential for today&rsquo;s fast paced and ever changing workplace.A facilitator is someone who uses knowledge of group processes to formulate and deliver the needed structure for meeting interactions to be effective. A facilitator focuses on effective processes (meeting dynamics) allowing the participants to focus on the content or the substance of their work together.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">This seminar will enable the participants to:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Facilitate and host meetings so that the real issues are reached quickly and fairly</li><li fr-original-style="" style="box-sizing: border-box;">Apply smart neutrality to focus all the different views in the room and organise them into a</li><li fr-original-style="" style="box-sizing: border-box;">coherent whole</li><li fr-original-style="" style="box-sizing: border-box;">Understand the context and dynamics from which specific issues arise &ndash; particularly in the oil</li><li fr-original-style="" style="box-sizing: border-box;">&amp; gas sector</li><li fr-original-style="" style="box-sizing: border-box;">Develop skills in practical communication that opens up the possibility for change</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">ObjectivesBy the end of the programme, participants will:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Learn about key competencies and tools of facilitation</li><li fr-original-style="" style="box-sizing: border-box;">Describe the main factors of group dynamics</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to stimulate group participation and positively handle conflict</li><li fr-original-style="" style="box-sizing: border-box;">Know about the design of meetings for maximum knowledge transfer</li><li fr-original-style="" style="box-sizing: border-box;">Learn to deal with difficult participants of all types</li><li fr-original-style="" style="box-sizing: border-box;">Receive valuable coaching and feedback on own communication style</li></ul>Training MethodologyDynamic presentations support each of the topics together with interactive trainer lead sessions of discussion. There will also be numerous practical sessions where participants have the opportunity to participate and experience topics taught. Case studies, DVD&rsquo;s, small group work, exercises and coaching will be used to facilitate learning.Who Should Attend?<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">All staff who need to facilitate meetings and events</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Course OutlineDay 1 &ndash; Key Competencies and Tools of Facilitation<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Group facilitation techniques and methods</li><li fr-original-style="" style="box-sizing: border-box;">Role of facilitator versus leader</li><li fr-original-style="" style="box-sizing: border-box;">An analysis of poor meetings</li><li fr-original-style="" style="box-sizing: border-box;">Running effective meetings</li><li fr-original-style="" style="box-sizing: border-box;">How to choose the appropriate meeting role: Chair (Leader), Administrator, Facilitator and Participant</li><li fr-original-style="" style="box-sizing: border-box;">Active listening, clarifying, questioning to manage meeting behaviour and contributions</li><li fr-original-style="" style="box-sizing: border-box;">Your facilitators&#39; toolbox<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Icebreakers</li><li fr-original-style="" style="box-sizing: border-box;">Seatingdynamicsand&lsquo;bodylanguage&rsquo; o Venueandset‐up</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Cross cultural communication and meetings</li><li fr-original-style="" style="box-sizing: border-box;">Assessing your personal communication style</li></ul>Day 2 &ndash; Understanding Group Dynamics, Conflict &amp; Decision Making<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Group dynamics</li><li fr-original-style="" style="box-sizing: border-box;">Stages of group development</li><li fr-original-style="" style="box-sizing: border-box;">Decision making techniques<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Brainstorming o PMI</li><li fr-original-style="" style="box-sizing: border-box;">Sixthinkinghats o Gridanalysis</li><li fr-original-style="" style="box-sizing: border-box;">Nominalgrouptechnique o Delphi</li><li fr-original-style="" style="box-sizing: border-box;">Force‐fieldanalysis</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Reaching Consensus</li><li fr-original-style="" style="box-sizing: border-box;">Avoiding Groupthink ‐ avoiding fatal flaws in group decision‐making</li><li fr-original-style="" style="box-sizing: border-box;">Handling group conflict</li><li fr-original-style="" style="box-sizing: border-box;">Working with difficult people</li><li fr-original-style="" style="box-sizing: border-box;">Evaluating facilitation</li></ul>

This highly participative 2‐day intensive training course focuses on developing the essential skills required for group facilitation in the workplace setting. The course focuses on all the process of group facilitation essential for today’s fast paced and ever changing workplace.
A facilitator is someone who uses knowledge of group processes to formulate and deliver the needed structure for meeting interactions to be effective. A facilitator focuses on effective processes (meeting dynamics) allowing the participants to focus on the content or the substance of their work together.



This seminar will enable the participants to:
Facilitate and host meetings so that the real issues are reached quickly and fairly
Apply smart neutrality to focus all the different views in the room and organise them into a
coherent whole
Understand the context and dynamics from which specific issues arise – particularly in the oil
& gas sector
Develop skills in practical communication that opens up the possibility for change



Objectives
By the end of the programme, participants will:
Learn about key competencies and tools of facilitation
Describe the main factors of group dynamics
Understand how to stimulate group participation and positively handle conflict
Know about the design of meetings for maximum knowledge transfer
Learn to deal with difficult participants of all types
Receive valuable coaching and feedback on own communication style
Training Methodology
Dynamic presentations support each of the topics together with interactive trainer lead sessions of discussion. There will also be numerous practical sessions where participants have the opportunity to participate and experience topics taught. Case studies, DVD’s, small group work, exercises and coaching will be used to facilitate learning.
Who Should Attend?
All staff who need to facilitate meetings and events



Course Outline
Day 1 – Key Competencies and Tools of Facilitation
Group facilitation techniques and methods
Role of facilitator versus leader
An analysis of poor meetings
Running effective meetings
How to choose the appropriate meeting role: Chair (Leader), Administrator, Facilitator and Participant
Active listening, clarifying, questioning to manage meeting behaviour and contributions
Your facilitators' toolboxIcebreakersSeatingdynamicsand‘bodylanguage’ o Venueandset‐up
Cross cultural communication and meetings
Assessing your personal communication style
Day 2 – Understanding Group Dynamics, Conflict & Decision Making
Group dynamics
Stages of group development
Decision making techniquesBrainstorming o PMISixthinkinghats o GridanalysisNominalgrouptechnique o DelphiForce‐fieldanalysis
Reaching Consensus
Avoiding Groupthink ‐ avoiding fatal flaws in group decision‐making
Handling group conflict
Working with difficult people
Evaluating facilitation

Buon Consultancy

Action Learning Facilitator

Facilitation Skills

Communication Skills

Facilitation Skills Training Course (£1450 total for this 2-day course for a group of 4-10 participants)

Loughborough

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		<div>
			
			A four-hour workshop on how to retain your talented Neurodiverse colleagues and ensure equality in employment opportunities. 
			<div> 4 Hours</div>
			<div> £534.00 incl. VAT</div>
			
			
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	</div>

	

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		<div>
			Want to run this event in-house? Enquire about running this event in-house 
			
		</div>

		<div>
			Interested in attending? Have a suggestion about running this event near you? Register your interest now
			
		</div>
	</div>
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		<h3>Description</h3>
		<h4>Benefits</h4>
<div>
<ul>
<li>Retain talented &amp; loyal neurodiverse colleagues</li>
<li>Ensure equality in employment opportunities</li>
<li>Comply with employer responsibilities (Equalities Act 2010)</li>
</ul>
<h4>Reward and Motivation</h4>
<div>
<ul>
<li>One size does not fit all</li>
<li>Autonomy, mastery and purpose for neurodiverse colleagues</li>
</ul>
<h4>Communication</h4>
<div>
<ul>
<li>Considering cognitive differences and sensory sensitivities in communications</li>
<li>Venue and delivery impact on attention and knowledge retention</li>
<li>Best practice for communications</li>
</ul>
Change
<div>
<ul>
<li>Advance notice and processing time is vital for continued performance</li>
<li>Remove the guesswork, provide timescales and demonstrate consistency</li>
</ul>
<h4>Exit</h4>
Respectful parting of ways, references
Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT
</div>
</div>
</div>
</div>

	
		<h3>Target Student</h3>
		L&amp;D Colleagues Leaders + Managers

	
		<h3>Prerequisites</h3>
		You must have completed the Awareness Workshop

A four-hour workshop on how to retain your talented Neurodiverse colleagues and ensure equality in employment opportunities. 
4 Hours £534.00 incl. VAT
Want to run this event in-house? Enquire about running this event in-house 
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
Description

Benefits
Retain talented & loyal neurodiverse colleagues
Ensure equality in employment opportunities
Comply with employer responsibilities (Equalities Act 2010)
Reward and Motivation
One size does not fit all
Autonomy, mastery and purpose for neurodiverse colleagues
Communication
Considering cognitive differences and sensory sensitivities in communications
Venue and delivery impact on attention and knowledge retention
Best practice for communications
Change
Advance notice and processing time is vital for continued performance
Remove the guesswork, provide timescales and demonstrate consistency
Exit
Respectful parting of ways, references
Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT

Target Student

L&D Colleagues
Leaders + Managers

Prerequisites

You must have completed the Awareness Workshop


Mpi Learning - Professional Learning And Development Provider

Learning & Development

Neurodiversity

Equality & Diversity

Mental Health At Work

Manager Training

Dementia Training

A four-hour workshop on how to retain your talented Neurodiverse colleagues and ensure equality in employment opportunities.

Neurodiversity Workshop Retaining: Reward, Change, Communication

General Admission

Chorley

Practical Sales Skills 1 Day Workshop in Chorley

Preston

Practical Sales Skills 1 Day Workshop in Preston

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Anyone who manages or leads people in  a remote or virtual environment would benefit from the training provided by this Managing a Virtual Team training course materials. The course would suit people managing teams that work from home, on the road, at various locations or any other situation where the team is not based in the same place from day to day.

Course Contents:

Managing Virtual Teams has become a hot topic over the last few years. People are now much more likely to work from home, from their car, at alternative locations, or even on the other side of the world, which means managers might rarely see them.

Consequently, managers that are asked to lead these virtual teams not only face the usual leadership dilemmas, they also have to be able to adapt to these challenges in an environment where the rules have changed.

Managing virtual teams requires a different approach. It means developing new skills, communication methodologies and techniques to get the best out of teams and improve organisational and personal performance.

Perhaps you’ve always had virtual teams and you want to make your managers more effective. Or you want to refocus existing teams by developing your management team skills. Whatever your need, Trainer Bubble provides you with a comprehensive training course on managing a virtual team that will make your life easy.

Why is taking a virtual team training course a good idea?

Well, just imagine if you were better able to:

Inspire your virtual teams, bringing out the best in each and every individual.
Overcome the barriers and isolation that working remotely can cause.
Develop a virtual team that works collaboratively and with the interests of the organisation at heart.
Increase their teams performance through clear goal setting and communication.
Improve the effective use of technology within the organisation.
Develop trusting relationships that ensure the team works towards common goals.
Keep their teams happy and reduce staff turnaround.

Ultimately this training allows you to nurture a virtual team that is more motivated, inspired and productive. You need to know that your managers can effectively lead remote workers and now you have the training to do it.

This training will provide you with the tools and techniques to overcome the challenges of a virtual manager. They will be provided with practical tips to help you lead effectively, communicate successfully and consequently increase the performance of your virtual or remote team.

Course Topics:

What is a Virtual Team? – Providing the scope and broad definitions of various situations that constitute managing a virtual or remote team.

Benefits and Challenges – Identifying the benefits and challenges that face a manager of a virtual team and suggesting the mindset that a virtual manager needs to develop.

Competencies and Skills – Establishing the competencies and skills of a virtual manager and acknowledging where there may be development opportunities.

Virtual Team Case Study, Part One – The first part of a case study that follows Steve on his virtual team management journey. What challenges and opportunities are there for Steve with his new team?

Building a Virtual Team – What does a virtual team require from their manager to be a success and what ground rules should be set?

Virtual Team Case Study, Part Two – How should Steve set up his initial meeting with his team? What should be included and how should he approach this?

Working on Trust – What traits build trust in a virtual team and how can the participants demonstrate this with their teams?

Using Technology Effectively – Reviewing the tools available to the virtual manager and knowing which tool is better to use for each situation.

Virtual Team Case Study, Part Three – How can Steve resolve the challenges that he is facing with his virtual team? What should he do and how could he have avoided them in the first place?

Communication Skills – What is the best practice of communication with a virtual team and how can we ensure our communication approach is effective?

Feedback Skills – Understanding the purpose and guiding principles of feedback and developing an approach to feedback preparation.

Virtual Team Case Study, Part Four – What can Steve do to resolve the problem of a poorly performing virtual employee? How could he have avoided the problem in the first place?

Managing Performance from a Distance – How to monitor virtual work, set goals and provide effective reviews without micromanaging or losing control of the team.

Session Recap – An activity review of the core elements of the training course ready to feed into the personal action plan.

Course Feature:

At the end of this managing a virtual team training, you will be able to:

Understand and develop the skills required to effectively manage a virtual team
Build engagement and trust with members of their virtual team
Effectively use technology and tools to support communication within the team
Improve their communication and feedback approach with your virtual team
Track progress and performance management of team members to achieve success

Certification:

Once after the training you receive course completion certificate from Mangates.

Who can Attend?

Anyone who is interested in learning Managing Virtual Team Skills.

Managing a Virtual Team Skills 1 Day Training in Chorley

Managing a Virtual Team 1 Day Training in Chorley

Bolton

Managing a Virtual Team Skills 1 Day Training in Bolton

Managing a Virtual Team 1 Day Training in Bolton

Managing a Virtual Team Skills 1 Day Training in Preston

Managing a Virtual Team 1 Day Training in Preston

Chelmsford

Stratford

The Temporary Works Supervisor course will provide you with knowledge of the role. You will also gain a good understanding of risk management on a temporary works site.
Course Objectives:
By the end of the course, the delegate will gain knowledge of:
Have gained an understanding of the importance of cooperation and teamwork on a temporary works site
Understand the legal duties of the role
Have a stronger awareness of risk management on-site as well as the roles of a supervisor and their fellow employees on site
Leave the course with an understanding of the “4C’s”, Communication, Cooperation, Coordination and Competency
Course Content:
Different groups and types of Temporary Works
BS5975:2019
CDM Regulations
Legislation and Codes of Practice
Temporary Works Register, Design Brief and Design
Case studies, policy and procedures, Standard solutions and permitted drawings
Risk assessments, method statements
Safe systems of work
The roles and duties of a Temporary Works Supervisor
Assessment:
To successfully complete the course, you will need to get 72% or above in the final exam. The trainer encourages the delegates to be interactive and involved throughout the training.
Certificate:
The certificate for this course is valid for 5 years.
Instructions
Please note all Temporary Works Supervisor courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

SMC Safety Solutions

Temporary Works Supervisor (TWS)

Milton Keynes 

Northampton

Berkshire

Bedford

Liverpool 

NATIONALLY RECOGNISED AND ACCREDITED
LEVEL FOUR CERTIFICATE



This course comprises two parts:
 
Part 1 - online (eLearning)

AND

Part 2 - classroom

Part 2 consolidates on Parts 1 and delivers one full day of practical sessions (skill-set development) - PRP Harvesting and Treatment


Award:
Open College Network (OCN Credit4Learning) - Collegen Induction Therapy - PRP Treatment
LEVEL 4 (FDSc)



A modular "hybrid" course - eLearning (online) theory and one full day classroom based course.
 
PART 1 - THEORY ONLINE

Complete this part of your course online (eLearning Course) in the comfort of your own home or workplace.
Please allow 1-2 full days (approx. 12-16 hours in total) to complete this part of your course.
You do not need to complete this part of the course in one "sitting". Do as little or as much as you wish. Each time you log again exactly where you can start where you left off!
 
You must complete Part 1 before attending Part 2 below.
 
PART 2 - CLASSROOM
Attend in the classroom at the training location that you have selected.
Your classroom tutor will recap on the essential parts of your online course after which you will begin your practical sessions learning and developing the skills required to harvest and use Platelet-Rich Plasma in your treatment plan.
Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary


A hybrid modular course awarding:
OCN Accredited Level Three Certificate (Advanced Level) 3 credits AND

GEOPACE Certificate (Collagen Induction Therapy - PRP Treatment)



Parts 1 (A & B) - online (eLearning) +

Part 2 - PRP Harvesting, Preparation & Treatment (one day)


Theory Sessions:


M01 – Course Overview
Learning outcomes, Understanding recommended guidelines (CPSA, HEE, NICE & WHO), Core Competencies (Domains 1, 2 & 3). National Occupational Standards


M02 – Qualifications – Levels & Thresholds
Understanding the range and applications of treatments at Levels 1 to 8. Equivalencies. Looking at each level and specific treatment types. Competencies at Level 4.


M03 – Culture & Diversity
Understanding culture and diversity within the context of a salon, including opportunities and challenges for aesthetic therapists. Diversity and inclusion. Principles of diversity.


M04 – History, Definitions and Roles
The origins of microneedling and development of PRP, evolution of treatments, types of equipment and range of applications. Historical perspective and modern day examples of PRP therapies.


M05 – Health & Safety & IPC
H&S legislation, Standard Precautions (for blood borne pathogens), Pathogen types, Personal Protective Equipment (PPE), Handwashing and Hygiene, Hazardous Waste Disposal (non-specific), Preventing Needlestick Injuries. A detailed look at viruses, bacteria and fungi. Handling clients with infectious conditions and infestations. Transmission modes. Sterilisation processes in the workplace, including autoclaves.


M06 – Regulatory Obligations
Pathways – employed, contracted and self-employed, Management of H&S at work, Local and national government laws and bylaws, DBS types, Record Keeping, Hazardous Waste Disposal (specific), Insurance and insurance types, Accident reporting, The Keogh Review, HEE guidelines, Professional bodies.


M07 – Professionalism & Effective Communication
Presenting a professional image, guidelines and recommendations. How to effectively communicate with your clients and colleagues, communication methods, communicating efficiently in consultation.


M08 – Consent
Understanding consent types and your client’s capacity to consent. The importance of valid consent. Consent frequency. Risk assessment. Storing consent documentation – looking at paper and digital/cloud. Consent and the law. Determining if consent is robust.


M09 – Environmental and Sustainable Work Practices
Sustainability in the workplace. Running an efficient salon (water efficiency, waste reduction, interior fittings). Advancements including digital options (clients and suppliers).


M10 – Anatomy & Physiology
A&P for collagen induction therapy. Veins, arteries and capillaries (phlebotomy overview). The integumentary system – structure and function. Microneedling – depths and penetration. The lymphatic system. The circulatory system. Skin as a defence barrier. Skin – functions and layers. Merkel cells, Langerhans Cells, Keratinocytes and Melanocytes. The epidermal-melanin unit. Fibroblasts and connective tissue. The effects of ageing. Skin changes over time. Skin rejuvenation including optimising cell function and increasing natural collagen. Inducing regenerative healing. The Fitzpatrick Scale. A detailed look at cell function, specifically melanocytes, keratinocytes and fibroblasts. Microneedling the skin, effects and collagen response. Wound healing – stages (haemostasis, inflammatory, proliferative and maturation). Collagen Induction Therapy (CIT). Topical applications to improve keratinocyte function. Topical applications to improve collagen synthesis.


M11 – Patient Management – Consultation & Examination
Pre-treatment and treatment consultations. Client Motives. Educating your client. Developing a consultation plan. Medical Records. Contraindications & Precautions – Relative and Absolute Contraindications in microneedling. Microneedling and anticoagulants. Side effects and treatment failure. Photo-documentation. Looking at and recording a detailed medical history. Client reviews. Health risks. Legalities.


M12 – Record Keeping
Key points and importance. Understanding how to retain records. Claims - Date of Discovery and Date of Knowledge.


M13 – Platelet Rich Plasma (PRP) – Understanding the basics
Whole blood – composition. Platelets and growth factors (types and functions). What are platelets? Understanding platelet modes of action. Platelet Rich Plasma – preparation. PPP and PRP. PRP Activation and collagen response in vivo. Fibrin network formation. Dermal needle puncture - repair pathway. Examples of microneedling applications. Needle depths and facial skin thickness. Types of treatments – a case by case examination.


M14 – Platelet Rich Plasma (PRP) – Harvesting and Preparation
Phlebotomy. Using correct needle size and anticoagulant. Understanding autologous treatment types with PRP. The treatment agent pathway. Whole blood processing. Harvesting good quality PRP - step by step procedure. Using a centrifuge. Centrifuge operation and management. Steps to minimise platelet trauma. First and second centrifuge processes. Understanding how a centrifuge works? Managing breakage and spillage.


M15 – PRP Treatment – putting it all together!
Client arrival, management, documentation, photography, examination, consultation, consent, treatment plan. Patient ID, where necessary. Referrals and when to refer. Seeking expert advice. Employment types – employed (PAYE), contracted, self-employed (freelance) - detailed look at each. Managing equipment and consumables. Compliancy. Pre-treatment guidance. Medications and drug conflicts. Preparing a treatment area. Preparing your client. Disinfecting the face. Applying numbing cream. Phlebotomy procedures.
Blood handling. Dermapen types and accessories. Treatment modes and actions. Selecting the correct needle depth. Applying PRP and microneedling. Managing pen depth and skin areas. Working within facial zones. Post treatment management. Waste management and correct waste disposal. Post treatment client management. Aftercare. Managing adverse effects. Managing post treatment client expectations. Treatment intervals. Post treatment checklists and patient aftercare guidelines.


Classroom Practical Sessions:
Practical Session 1: Equipment familiarisation - hands-on approach
Practical Session 2: Completing medical forms and consent forms
Practical Session 3: Preparing a treatment area
Practical Session 4: Using a centrifuge
Practical Session 5: Performing a microneedling facial treatment with PRP - model 1
Practical Session 6: Performing a microneedling facial treatment with PRP - model 2


Classroom Support Material:
Support material to complement Modules 1 – 15


Online Support Material:
Downloadable pdf files - support material to complement Modules 1 - 15
Demonstration Video



Geopace Training

Medical Aesthetics

Allied Health

Platelet-rich plasma (PRP)

Aesthetics

Aesthetic Practitioner

Facial Aesthetics

Platelet-rich Plasma (PRP) treatments

    Nationally Recognised Qualification

    No previous experience or qualifications needed

    Open College Network Accreditation

    Level 4 (as required for minimally invasive procedures)

    Covers standards set by HEE

    Employed (salon) or Self-Employed opportunities

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


PRP - Collagen Induction Therapy Course (GPT701)

Email Marketing remains a cornerstone of digital communication, which when used effectively can elevate your brand, foster customer loyalty, and drive remarkable results.&nbsp; In this 2-hour webinar, we will explore how email marketing can be a game-changer for your business, unravelling the secrets behind crafting compelling campaigns and how they seamlessly integrate into your overall marketing strategy.&nbsp; &nbsp; &nbsp;📅 Date: Tuesday 3rd December🕒&nbsp;Time: 10 am - 12 pm📌 Location: Online Webinar&nbsp;<span style='background: url("https://cdnjs.cloudflare.com/ajax/libs/emojione/2.0.1/assets/svg/1f4b7.svg"); display: inline-block; font-family: "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols; font-weight: 400; line-height: 1; box-sizing: border-box; font-size: inherit; height: 1em; margin: -0.1em 0.1em 0.1em; min-height: 20px; min-width: 20px; vertical-align: middle; width: 1em;' fr-original-style="background: url(https://cdnjs.cloudflare.com/ajax/libs/emojione/2.0.1/assets/svg/1f4b7.svg);" fr-original-class="fr-emoticon fr-deletable fr-emoticon-img">&nbsp; Cost: &pound;25PP&nbsp;Throughout this webinar, we&#39;ll cover essential topics such as:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Building a Solid Foundation: Learn the fundamentals of email marketing, from creating subscriber lists to segmenting your audience for targeted messaging.</li><li fr-original-style="" style="box-sizing: border-box;">The Legal Bits: Get an understanding of the legalities of email marketing including Marketing Consent (GDPR) and Unsubscribes.</li><li fr-original-style="" style="box-sizing: border-box;">Crafting Irresistible Content: Dive deep into the art of crafting emails that captivate your audience.</li><li fr-original-style="" style="box-sizing: border-box;">Automation and Personalization: Explore the power of automation to streamline your email campaigns and the art of personalization to create a tailored experience for each recipient.</li><li fr-original-style="" style="box-sizing: border-box;">The Customer Journey: Learn how to utlise email marketing for more than just conversion. Nurture your customers and create touch points to improve customer engagement.</li><li fr-original-style="" style="box-sizing: border-box;">Analytics and Optimization: Learn how to track and interpret key metrics, identify areas for improvement, and optimize your campaigns for maximum impact.</li></ul> Get ready to revolutionize your approach to email marketing and unlock the full potential of email marketing for your business! &nbsp;About the Host:&nbsp; Stacey Pretty &ndash; Marketing Director, Let&rsquo;s Do Marketing<img src="https://images.cademy.co.uk/bdc6fb76-f48f-4ee1-adb0-87a4b88fa0c4/786e17a8-3713-45f9-999e-c12da4ced6dd/original.jpeg" style="width: 197px; display: inline-block; vertical-align: bottom; margin: 5px 15px 5px 0px; text-align: left; cursor: auto; max-width: calc(100% - 5px); float: left; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 197px; display: inline-block; vertical-align: bottom; margin: 5px 15px 5px 0px; text-align: left; cursor: auto; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable">Stacey is the Marketing Director of Let&rsquo;s Do Marketing, a marketing consultancy and services agency which is tailored to specifically support new and small businesses with organising and fulfilling their marketing ideas. With over 17 years of marketing experience, working in both B2B and B2C environments, Stacey has extensive experience in managing, creating, and promoting a variety of products and services using both online and offline marketing tools. Understanding the challenges faced by new and small businesses, Stacey seeks to simplify the complexities of marketing, with an approach focused on effectiveness and consistency, ensuring that every marketing effort translates into tangible results. For Stacey, marketing isn&#39;t just about campaigns; it&#39;s about building relationships and fostering an excellent customer experience.

Email Marketing remains a cornerstone of digital communication, which when used effectively can elevate your brand, foster customer loyalty, and drive remarkable results.

In this 2-hour webinar, we will explore how email marketing can be a game-changer for your business, unravelling the secrets behind crafting compelling campaigns and how they seamlessly integrate into your overall marketing strategy. 
Event details:
Time: 10 am - 12 pm
Location: Online (ZOOM)
Cost: £30pp
Throughout this webinar, we'll cover essential topics such as:
Building a Solid Foundation: Learn the fundamentals of email marketing, from creating subscriber lists to segmenting your audience for targeted messaging.
The Legal Bits: Get an understanding of the legalities of email marketing including Marketing Consent (GDPR) and Unsubscribes.
Crafting Irresistible Content: Dive deep into the art of crafting emails that captivate your audience.
Automation and Personalization: Explore the power of automation to streamline your email campaigns and the art of personalization to create a tailored experience for each recipient.
The Customer Journey: Learn how to utilise email marketing for more than just conversion. Nurture your customers and create touch points to improve customer engagement.
Analytics and Optimization: Learn how to track and interpret key metrics, identify areas for improvement, and optimize your campaigns for maximum impact.

Get ready to revolutionize your approach to email marketing and unlock the full potential of email marketing for your business!



Meet the Host: 
Stacey Pretty – Marketing Director, Let’s Do Marketing

Stacey is the Marketing Director of Let’s Do Marketing, a marketing consultancy and services agency which is tailored to specifically support new and small businesses with organising and fulfilling their marketing ideas. With over 17 years of marketing experience, working in both B2B and B2C environments, Stacey has extensive experience in managing, creating, and promoting a variety of products and services using both online and offline marketing tools. Understanding the challenges faced by new and small businesses, Stacey seeks to simplify the complexities of marketing, with an approach focused on effectiveness and consistency, ensuring that every marketing effort translates into tangible results. For Stacey, marketing isn't just about campaigns; it's about building relationships and fostering an excellent customer experience.




Privacy Notice
By registering for this event, you agree to Let’s Do Business Group processing and managing your personal data in accordance with our Privacy Policy. Your data will only be used for the purposes of managing your event registration and any relevant communications.

Let’s Do Business Group

Email Etiquette

Email Marketing

Email Writing

Email Marketing remains a cornerstone of digital communication, which when used effectively can elevate your brand, foster customer loyalty, and drive remarkable results.


Achieving Email Excellence Strategies for Successful Email Marketing

This driver CPC course - Customer Service &amp; Manual Handling is suitable for LGV &amp; PCV and will cover:Company &amp; Driver Image,&nbsp;Who Customers Are and What They Want,&nbsp;Communication Skills,&nbsp;Giving Good Customer Service,&nbsp;About Manual Handling,&nbsp;The Spine,&nbsp;Manual Handling Injuries and Their Costs,&nbsp;Regulations,&nbsp;Manual Handling Risk Assessment,&nbsp;Safe Handling Techniques,&nbsp;Manual Handling Equipment.All courses start at 07:45 hrs and finish at 15:45 hrsAll courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.Approval: This course is registered with JAUPT as approved for Driver CPC qualification.Course Approval Number: CRS18242/475.On completion of the course all attendees will receive certificate of attendance.Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

This is an International Driver CPC - 7hours course - Rules of the Road & Customer Service and it is suitable for LGV & PCV and will cover:
Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedures, Company & Driver Image, Who Customers Are and What They Want, Communication Skills, Giving Good Customer Service.
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: ICRS24736/475.
On completion of the course, all attendees will receive a certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

PETM

HGV Driver

7.5 Ton Driver

Driver CPC

Rules of the Road & Customer Service - International CPC - Online

This five-day course is a must for anyone who is considering or already working in a role with site manager responsibilities. This course covers all relevant legislation affecting safe working in the building, construction, and civil engineering industries.
It is endorsed by Build UK as the standard training for all construction managers.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
• Health, safety, welfare and environmental legislation affecting your daily work
• New guidance and industry best practice
• Duties and responsibilities with regards to health, safety, welfare, and the environment
• Safe working
Prerequisites
This course is for you if you’re considering, or already have management responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a manager’s role.
Certificate
The certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all site managers.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all online Site Management Safety Training Scheme courses with the venue “Online” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

Site Management Safety Training Scheme (SMSTS) 5 day course

Droitwich Spa

Southampton

Portsmouth

Rotherham

Manchester

Leeds

Bingley

Newport

Peterborough

Dartford

Paisley

Derby

Luton

Hull

Swansea

Essex

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

<header style="color: rgb(113, 119, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(113, 119, 125);"><nav data-bm="0" style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style="color: rgb(68, 68, 68);"> </nav></header><div data-priority="2" style="color: rgb(113, 119, 125); box-sizing: border-box;" fr-original-style=" color: rgb(113, 119, 125);"><div tabindex="0" fr-original-style="" style="box-sizing: border-box;"><div style="color: var(--cib-color-foreground-neutral-primary); box-sizing: border-box;" fr-original-style=" color: var(--cib-color-foreground-neutral-primary);">Communication&nbsp;originates from the Latin word&nbsp;commūnicāre, which means &ldquo;to share.&rdquo; It involves conveying information through various means, such as speech, visuals, writing, or behavior. Key points about communication include:<ol fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Definition: Communication is the exchange of thoughts, messages, or information between individuals or groups.</li><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Components: It involves a sender, a message, and a recipient. The receiver need not be present during communication.</li><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Modes: Communication can occur intentionally or unintentionally, using conventional or unconventional signals.</li><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Historical Context: Early forms of communication included simple words, written letters, and visual signals like light and fire.</li><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Modern Methods: Today, we communicate through diverse channels beyond crying, which was an infant&rsquo;s earliest form of expression.</li></ol></div></div></div><span style='color: rgb(40, 50, 78); font-family: -apple-system, Roboto, SegoeUI, "Segoe UI", "Helvetica Neue", Helvetica, "Microsoft YaHei", "Meiryo UI", Meiryo, "Arial Unicode MS", sans-serif; box-sizing: border-box;' fr-original-style='color: rgb(40, 50, 78); font-family: -apple-system, Roboto, SegoeUI, "Segoe UI", "Helvetica Neue", Helvetica, "Microsoft YaHei", "Meiryo UI", Meiryo, "Arial Unicode MS", sans-serif;'>During this course, you&rsquo;ll discover the fascinating intricacies of communication. Feel free to explore further as we delve into this expansive field. Your communication skills will reach new heights once you&rsquo;ve completed the sessions.<span style='color: rgb(40, 50, 78); font-family: -apple-system, Roboto, SegoeUI, "Segoe UI", "Helvetica Neue", Helvetica, "Microsoft YaHei", "Meiryo UI", Meiryo, "Arial Unicode MS", sans-serif; background-color: transparent; box-sizing: border-box;' fr-original-style='color: rgb(40, 50, 78); font-family: -apple-system, Roboto, SegoeUI, "Segoe UI", "Helvetica Neue", Helvetica, "Microsoft YaHei", "Meiryo UI", Meiryo, "Arial Unicode MS", sans-serif; background-color: transparent;'>



Communication originates from the Latin word commūnicāre, which means “to share.” It involves conveying information through various means, such as speech, visuals, writing, or behavior. Key points about communication include:
Definition: Communication is the exchange of thoughts, messages, or information between individuals or groups.
Components: It involves a sender, a message, and a recipient. The receiver need not be present during communication.
Modes: Communication can occur intentionally or unintentionally, using conventional or unconventional signals.
Historical Context: Early forms of communication included simple words, written letters, and visual signals like light and fire.
Modern Methods: Today, we communicate through diverse channels beyond crying, which was an infant’s earliest form of expression.
During this course, you’ll discover the fascinating intricacies of communication. Feel free to explore further as we delve into this expansive field. Your communication skills will reach new heights once you’ve completed the sessions.


Mastermind Academy UK Ltd 

Listening Skills

People Skills

Writing Skills

Interpersonal Skills

Communication is the exchange of information, ideas, and feelings effectively between individuals. It encompasses various forms, including verbal, written, and non-verbal (body) language. This course is designed to provide you with the essential skills necessary to communicate confidently. 

Communication Skills 


<h2>Project Communication Skills (Virtual)</h2>
 Communication is the single most critical project success factor. When effective, projects get executed on time, within budget, and with objectives being met. But that isn't all. Strong communication also nurtures healthy team relationships. And in today's highly diverse world, where projects are often fast-paced, complex, and virtual, that is more important than ever. Strong communication skills foster cultural awareness, trust, and empathy. Together, they contribute greatly to project success-and ultimately, to future project success.
 In this course, participants will actively explore best communication practices from a variety of perspectives: in-person, virtual, electronic, and via formal project documentation. In order to be transformative, however, those perspectives will be filtered further through the lens of their formal, personalized assessment. It is a powerful tool which identifies individuals' internal needs and priorities. It translates those into descriptive profiles and reports, gifting users with valuable information about themselves and others. Paired with the course's real-world activities, it will provide uniquely strategic opportunities for communicating effectively and meaningfully-and with less conflict, both personally and professionally.<h3>What you will Learn</h3>At the end of this program, you will be able to:
 <ul>
 <li>Identify basic elements of communication and explain how they affect teams</li>
 <li>Explore how your assessment style impacts you and how you communicate with people of other styles</li>
 <li>Infer how your style impacts the way(s) you send and interpret emails and instant messages</li>
 <li>Analyze real world email and instant messaging practices to determine how they affect communication and relationships</li>
 <li>Explore best practices for formal project communications and presentations</li>
 <li>Analyze how your assessment style and global diversity can contribute to both strong team communication and conflict</li>
 <li>Identify solutions for virtual team work communication challenges</li>
 </ul><section>
 <h3>Foundation Concepts</h3> <ul> <li>Communication as a foundation skill</li> <li>Elements of communication</li> <li>Communicating across media</li> <li>Targeting your audience</li> <li>How communication impacts team performance</li> </ul> <h3>The Assessment Framework</h3> <ul> <li>Overview of the assessment's approach</li> <li>Exploring assessment report</li> <li>Increasing your effectiveness with other assessment styles</li> </ul> <h3>Email and Instant Messages</h3> <ul> <li>Preferred communications and assessment styles</li> <li>The email brands we create</li> <li>Assessment styles and email</li> <li>Emotion and email</li> <li>Email guidelines and best practices</li> <li>Anatomy of an email</li> <li>The seven deadly email sins</li> <li>Instant messages and other interfaces</li> </ul> <h3>Project Communications and Presentations</h3> <ul> <li>Communicating across the project lifecycle</li> <li>Project templates</li> <li>Structuring a presentation</li> <li>Delivering a presentation</li> </ul> <h3>Interpersonal and Team Communication Skills</h3> <ul> <li>Communication styles and techniques</li> <li>Managing conflict in a project environment</li> <li>Styles and conflict</li> <li>Communication and global team leadership</li> </ul> <h3>Virtual Communication</h3> <ul> <li>Leading global virtual teams</li> <li>Virtual processes and technology</li> <li>Virtual team leadership</li> </ul>


 </section>

Project Communication Skills (Virtual)
Communication is the single most critical project success factor. When effective, projects get executed on time, within budget, and with objectives being met. But that isn't all. Strong communication also nurtures healthy team relationships. And in today's highly diverse world, where projects are often fast-paced, complex, and virtual, that is more important than ever. Strong communication skills foster cultural awareness, trust, and empathy. Together, they contribute greatly to project success-and ultimately, to future project success.
In this course, participants will actively explore best communication practices from a variety of perspectives: in-person, virtual, electronic, and via formal project documentation. In order to be transformative, however, those perspectives will be filtered further through the lens of their formal, personalized assessment. It is a powerful tool which identifies individuals' internal needs and priorities. It translates those into descriptive profiles and reports, gifting users with valuable information about themselves and others. Paired with the course's real-world activities, it will provide uniquely strategic opportunities for communicating effectively and meaningfully-and with less conflict, both personally and professionally.
What you will Learn
At the end of this program, you will be able to:
Identify basic elements of communication and explain how they affect teams
Explore how your assessment style impacts you and how you communicate with people of other styles
Infer how your style impacts the way(s) you send and interpret emails and instant messages
Analyze real world email and instant messaging practices to determine how they affect communication and relationships
Explore best practices for formal project communications and presentations
Analyze how your assessment style and global diversity can contribute to both strong team communication and conflict
Identify solutions for virtual team work communication challenges
Foundation Concepts
Communication as a foundation skill
Elements of communication
Communicating across media
Targeting your audience
How communication impacts team performance
The Assessment Framework
Overview of the assessment's approach
Exploring assessment report
Increasing your effectiveness with other assessment styles
Email and Instant Messages
Preferred communications and assessment styles
The email brands we create
Assessment styles and email
Emotion and email
Email guidelines and best practices
Anatomy of an email
The seven deadly email sins
Instant messages and other interfaces
Project Communications and Presentations
Communicating across the project lifecycle
Project templates
Structuring a presentation
Delivering a presentation
Interpersonal and Team Communication Skills
Communication styles and techniques
Managing conflict in a project environment
Styles and conflict
Communication and global team leadership
Virtual Communication
Leading global virtual teams
Virtual processes and technology
Virtual team leadership

IIL Europe Ltd

Online Course Marketing

Professional Skills

Meeting Skills

Business Communication Skills

Presentation Skills

Project Communication Skills (Virtual)

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">FRONT-LINE COMMUNICATION AFFECTS PUBLIC PERCEPTION OF EVERY COMPANY.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><div data-url="https://www.improvingcommunications.com/events/webinar-email-etiquette/" fr-original-style="" style="box-sizing: border-box;"> </div>This training is designed to help organize ideas&nbsp;and&nbsp;communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For professionals who must meet the needs of the public, these areas of development are the right thing. Improved communications means increased internal and external customer satisfaction.Attendees will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Write clearly, creating an greater public perception of expertise;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Be more efficient with written communication, reducing wasted time and adding to profitability; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Craft concise, rapport-building written messages for internal and external customers, increasing productivity and forging a more pleasant workplace environment.</li></ul>&nbsp;&nbsp;TOPICS<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Benefits of using email</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Purpose of E-mail</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Steps to take before writing</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Inflection in written messages</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Effects of instant messaging and text messaging</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Basic E-mail Plans</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Subject Lines</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Paragraph Structure</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Details</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Summary of Problem</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use of CC and BCC</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">TYPING IN ALL CAPS IS YELLING!</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Proofreading</li></ul>&nbsp;Online Format&mdash;Email Etiquette is a 90-minute interactive virtual class.<h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Thank you very much for the wonderful and informative session. The audience was totally engaged and interested in your presentation. I want to congratulate you on a job superbly done and for all the effort that went into making this a successful seminar.Janet Riesel, Chair &ndash; Career Planning &amp; Professional Development SIGHuman Resources Association of New York

Front-line communication plays a vital role in shaping the public perception of every organisation. 
This course is designed to help delegates organise their ideas and communicate clearly and effectively through email. By improving written communication skills, delegates will become more concise, communicate with conviction, and foster meaningful dialogue with their audience. These skills are essential for professionals who interact with the public, as improved communication leads to greater internal and external customer satisfaction.

Delegates will learn how to:
Write clearly and professionally, enhancing public perception of expertise
Communicate more efficiently in writing, reducing wasted time and increasing profitability
Craft concise, rapport-building messages for internal and external customers, fostering productivity and a positive workplace environment

Topics Covered:
Benefits of using email
Determining the purpose of an email
Steps to take before writing
Inflection in written messages
Effects of instant messaging and text messaging on communication
Basic email structure and planning
Writing effective subject lines
Paragraph structure and organisation
Including relevant details and summarising problems effectively
Proper use of CC and BCC fields
Why typing in all caps is considered shouting!
Proofreading techniques

This Email Etiquette course is a 90-minute interactive virtual session. Upon registration, delegates will receive online login instructions prior to the class date. This format allows delegates to enhance their skills conveniently from their home or office while improving their professional communication abilities.

Improving Communications Uk

EMAIL ETIQUETTE

<h4>Overview</h4>
						<hr />
						<div></div>
							
							This course is for PR Professionals and for those looking to make a career in PR. Through this course, you will be able to enhance your Communication skills and will learn new Public Relations techniques. Have Effective communication skills is very important if you want to achieve success in PR. PR is all about making relationships within the corporate sector or with the consumers and maintaining them with effective communication skills and techniques. 

							
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Overview



 
This course is for PR Professionals and for those looking to make a career in PR. Through this course, you will be able to enhance your Communication skills and will learn new Public Relations techniques. Have Effective communication skills is very important if you want to achieve success in PR. PR is all about making relationships within the corporate sector or with the consumers and maintaining them with effective communication skills and techniques. 
 

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