6560 Communication Skills courses

The Understand Customers’ Needs and Online Behaviours course helps you connect with customers in a better way. You will learn how people think, act, and respond when they interact with businesses, especially online. The course covers communication skills, body language, and telephone manners, so you can give customers the best service. Whether you're selling something, helping someone, or just want to improve your customer skills, this course makes it easy. Course Curriculum ✓ Module 01: Basic Communication Skills ✓ Module 02: Advance Communication (I) ✓ Module 03: Advance Communication (II) ✓ Module 04: Telephone Etiquette ✓ Module 05: Body Language and Effective Communication Learning Outcomes Understand the basics of clear and polite communication. Learn advanced communication skills for real situations. Improve your listening and response techniques. Build strong customer relationships. Use telephone etiquette to make good impressions. Understand how to read and use body language. Respond better to online and in-person customer needs. Know what influences customer actions online. Handle different customer types with confidence. Communicate clearly and calmly under pressure. Who is this course for? This course is perfect for anyone who works with customers or wants to improve their communication. It’s great for people in sales, customer service, support, hospitality, or anyone who deals with clients online or by phone. If you want to understand people better and respond the right way, this course is for you. Eligibility Requirements You don’t need any past training to take this course. If you are willing to learn and improve how you talk and listen, you’re ready to begin. Career Path After finishing this course, you can work in many customer-focused roles. These include customer service advisor, support representative, sales assistant, call centre worker, or hospitality staff. You can also use these skills in marketing, retail, or any job that needs strong communication. (Learn more about this online course)

Overview of Family Support Worker The family support worker role has become increasingly pivotal in the ever-evolving landscape of family dynamics. Statistics indicate that 1 in 9 families in the UK need support. This course offers a gateway to a rewarding career dedicated to empowering families and fostering resilience. With a focus on practical strategies, legislative frameworks, and effective communication, you'll gain the expertise to navigate complex family situations. From addressing sensitive issues to safeguarding vulnerable individuals, this family support worker course equips you with the tools to make a meaningful impact. Explore the nuances of building trust, resolving conflicts, and providing comprehensive support tailored to each family's needs. Seize the opportunity to become a catalyst for positive change, one family at a time. UK statistics reveal a growing demand for skilled professionals in this field, making this course a valuable investment in your future.  Unlock your potential and start on a journey that transcends mere education - it's a calling to uplift communities, one family at a time. Get a quick look at the course content: This Family Support Worker Course will help you to learn: Explain the role and responsibilities of a Family Support Worker. Analyse relevant legislation, policy, and guidance frameworks. Identify and explore strategies for addressing family issues. Apply safeguarding procedures to ensure the well-being of children and adults. Develop effective communication skills for building trust with families. Implement approaches to empower families and promote positive change. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Family Support Worker. Enrol today and complete the course to achieve a certificate that can change your career forever. Details These are Few Family Support Worker Duties: Assess Family Needs: This involves understanding the unique challenges each family faces, such as financial hardship, disability, or relationship difficulties. Develop Support Strategies: Family support workers help families address their needs by offering guidance on budgeting, parenting skills, accessing resources, and communication techniques. Safeguard Children: Identifying and reporting potential threats to children's well-being is crucial. This includes recognising signs of abuse or neglect and following procedures for reporting concerns. Build Trusting Relationships: Establishing rapport and trust with families from diverse backgrounds is essential for adequate support. Collaborate With Professionals: Family support workers work alongside social workers, teachers, and mental health practitioners to ensure families receive comprehensive support. Family support workers are crucial in strengthening family relationships, improving parenting skills, and helping families overcome obstacles. Their duties involve direct support, referrals, advocacy, education, and collaboration with community services. Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Family Support Worker course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? Individuals interested in pursuing a career as a Family Support Worker. Social workers are looking to enhance their skills in family support. Counsellors are seeking to expand their expertise in family dynamics. Educators and school staff who interact with families regularly. Community workers are dedicated to improving the well-being of families. Requirements You don't need any educational qualification or experience to enrol in the Family Support Worker course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path As you complete this course, you'll gain a solid foundation in Family Support Work, opening doors to various fulfilling career opportunities. Consider few potential career paths in the UK, along with their average family support worker salary: Youth Worker: £18K to £28K/year. Social Worker: £25K to £40K/year. Family Support Worker: £20K to £30K/year. Parenting Support Advisor: £22K to £30K/year. Community Outreach Coordinator: £20K to £35K/year. Course Curriculum Family Support Worker Module 01: Introduction to Family Support Work Module 01: Introduction to Family Support Work 00:24:00 Module 02: Legislation, Policy and Guidance Module 02: Legislation, Policy and Guidance 00:51:00 Module 03: Solving Family Issues - Part 1 Module 03: Solving Family Issues - Part 1 00:49:00 Module 04: Solving Family Issues - part 2 Module 04: Solving Family Issues - part 2 00:45:00 Module 05: Safeguarding - Assessing need and providing help (Part 1) Module 05: Safeguarding - Assessing need and providing help (Part 1) 00:33:00 Module 06: Safeguarding - Assessing Need and Providing Help (Part 2) Module 06: Safeguarding - Assessing Need and Providing Help (Part 2) 00:37:00 Module 07: Building Relationships Module 07: Building Relationships 00:36:00 Optional Assignment Optional Assignment - Family Support Worker 00:00:00

The LMI Foundations of Success workshop introduces the concepts and practical tools used to help countless individuals within thousands of organisations, of all sizes and complexity in both the public and private sector, realise more of their true potential.

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This life coaching course will help you to learn powerful coaching techniques, effective communication skills and transformative strategies to help people thrive in all aspects of life. With this course, you will become a certified life coach, equipped to make a positive impact on the lives of others. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand Life coaching fundamentals such as listening template, questioning, trust checklist, and more Learn various coaching models such as GROW Model, STEPPA Model etc. Understand different coaching steps such as goal setting, reality, options and obstacles, Will and Action Planning Learn how to structure your coaching sessions Discover the relationship between the client and the coach Know advanced coaching strategies such as managing emotional states or personal SWOT analysis Get acquainted with diet and nutrition fundamentals Understand exercise coaching such as cardio or resistance training Why Life Coaching Course right for you? The life coaching course online will give you a basic overview of coaching fundamentals, a listening introduction, three kinds of listening as a coach, and your listening template. You will learn the difference between coaching and standard questions and types of coaching questions. This extensive course will teach you advanced coaching strategies and introduce the concept of trust. You will explore different personality models such as the Big Five personality model, Myers Briggs personality model and steps to identify your personality model. By the end of the course, you will gain life coaching skills and theoretical knowledge on coaching fundamentals, models, personality models, and methods to structure your coaching sessions. Life Coaching Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction What You Will Learn Get To Know Your Instructor Part 1 : Life Coaching Certification What Is Life Coaching The Benefits Of Becoming A Life Coach The Difference Between Coaching, Therapy, Mentoring & Training The Responsibilities Of A Life Coach Coaching Fundamentals Coaching Fundamentals Overview Listening Introduction The 3 Kinds Of Listening As A Coach Your Listening Template Questioning Introduction Questioning & Coaching How Coaching Questions Are Different From Normal Questions The Different Types Of Coaching Questions Questions Summary Building Trust Introduction The Trust Checklist Exercise How To Build Trust As A Coach More Trust Building Strategies Understanding Personalities Understanding Personalities Overview Big Five Personality Model Myers Briggs Personality Model Your Personality Model How To Bring Out Your Strengths With This Model. Coaching Models Explained Coaching Models Introduction GROW Model Explained STEPPPA Model Explained FUEL Model Explained CLEAR Model Explained Why We Will Use The GROW Model Coaching Step 1: Goal Setting Step 1 Introduction Why Defining Your Values Is Important. How To Define Your Personal Values. What Does Your Ideal Life Look Like. The 4 Biggest Goal Setting Mistakes To Avoid Stretch Goals Explained Why You Should Start With Long Term Goals. Setting Your First Long Term Goal Turning Long Term Goals Into Short Term Goals Next Steps Coaching Step 2: Reality Step 2 Introduction Status Quo Explained Wheel Of Life Excercise Explained Big Rocks Exercise Explained Coaching Example Step 2 Coaching Step 3: Option & Obstacles Step 3 Introduction How To Brainstorm With Your Client(s). How To Evaluate Your Brainstorming Ideas. 'Spheres Of Influence' Excerise Explained 'Not To Do List' Exercise Explained Coaching Example Step 3 Coaching Step 4: Will & Action Planning Step 4 Introduction The 80/20 Rule Applied To Coaching How To Design An Action Plan Coaching Example Step 4 GROW Model Recap How To Structure Your Coaching Sessions. Structuring Your Sessions Introduction How To Define Your Coaching Ground Rules. How Much Should You Charge. The Pre Coaching Call Your First Coaching Session Progress Evaluation Sessions My Recommended Coaching Timeline Clint Coach Relationship Client Coach Relationship Intro What Clients Expect From Their Coaches. Why Clients Choose One Coach Over Another. Client Coach Boundaries How To Retain Clients Long Term. Advanced Coaching Strategies Advanced Coaching Strategies Introduction Reframing Explained Managing Emotional States Understanding Representational Systems Personal SWOT Analysis Johari Window - Developing Self Awareness Giving Good Feedback As A Coach Part 2: Holistic Health Coaching Certification Part 2 Introduction What It Means To Be Healthy What Does A Health Coach Do. How Can You Combine Life Coaching & Health Coaching. Diet & Nutrition Fundamentals Diet Introduction Your Health & Diet: How They Are Linked The Consequences Of Following A Bad Diet How To Eat For Longevity What Are Calories? Explained The Relationship Between Bodyweight And Health Calories & Bodyweight In A Healthy Diet The Surprising Results Of The Twinkie Diet The Relationship Between Weight Loss And Health Calculating Your Total Daily Calories Healthy Weight Ranges The Best Foods For A Healthier Life Best Protein Foods Best Carbohydrate Foods Best Dietary Fat Foods How Much Of Each (Protein, Carbs, Fat). Diet & Nutrition Coaching Client Assessment Introduction Client Interview How To Create A Diet Plan For Clients. Calculating BMI Exercise Coaching: Cardio Cardio Introduction The Different Types Of Cardio How To Monitor Your Heart Rate During A Workout. Cardio vs Weigh Training - Which Is Better For Weight Loss Exercise Coaching: Resistance Training Weight Training Introduction Muscle Building Formula The Science Behind Muscle Growth Weight Training vs Bodyweight Training How To Create A Beginner Workout Plan 5 Most Important Aspects Of Lifting Form Progressive Overload Hormone Health Explained Hormones Introduction The 3 Types Of Hormones The Endocrine System Explained Hormones & Heart Disease Anabolic Steroids: Why They Are So Dangerous Most Important Hormones Overview Insulin Glucagon Adrenaline Cortisol Ghrelin Leptin Thyroid Hormones Estrogen Growth Hormone Testosterone Supplements How To Build Your Own Supplement Stack Top 3 Beginner Supplements For Muscle Growth The Best Supplements To Boost Immunity The Best Supplements For Vegans & Vegetarians The Best Supplements For Joint & Bone Health The Best Supplements For Fat Loss Health & Fitness Motivation Health & Fitness Motivation Introduction The Role Of Stress In Motivation The Motivation Problem How To Build Willpower 8 Steps To Building Fitness Discipline How To Get Out Of A Workout Rut. More Tips To Stay Motivated Health & Fitness FAQ Answered What Is Nutrient Density. Is Brown Sugar Better Than White Sugar. What Should You Train On Your First Day At The Gym. Fresh vs Frozen Food: Which Is Healthier Part 3: Wellness Coaching Certification Part 3 Introduction Steers Management The Difference Between Stress & Anxiety Short vs Long Term Stress The Effects Of Stress & Anxiety On Your Body Proven Stress Management Strategies & Techniques The Benefits Of Calm Breathing Breathing Exercise #1 - Three Part Breath Breathing Exercise #2 - Bellows Breath Progressive Muscle Relaxation Complete PMR Routine Sleep Sleeping For A Longer Life Tips To Fall Asleep Faster Supplements For Improved Sleep Emotional Self Care What Is Emotional Self Care How To Accept Yourself. Taming Your Inner Critic Getting A Different Perspective Acknowledging Your Qualities Getting Rid Of Time-Consuming Commitments How To Say 'No' To Others. Who should take this course? This online course is suitable for those who want to pursue a career in life coaching or anyone interested in learning life coaching and various coaching models in general. Entry Requirements There are no academic entry requirements for this Life Coaching course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This life coaching online course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

🎩 Welcome to the Ultimate Concierge Training Course! 🎩 Are you ready to unlock the secrets to becoming a top-notch concierge? Look no further! Our comprehensive Concierge Training Course is designed to equip you with the skills, knowledge, and expertise needed to excel in the dynamic world of hospitality and customer service.   🌟 Why Choose Our Concierge Training Course? 🌟 Imagine being the go-to person for all guest needs, whether it's booking reservations, arranging transportation, or providing insider tips on local attractions. With our course, you'll learn the art of anticipating and fulfilling every guest's desires with finesse and professionalism. Here's what sets our course apart: Expert Guidance: Learn from industry experts who have years of experience in the hospitality sector. Our instructors are dedicated to providing you with practical insights and real-world examples that will prepare you for success. Comprehensive Curriculum: Our course covers everything from communication skills and problem-solving techniques to cultural awareness and time management. You'll graduate with a well-rounded skill set that will impress employers and guests alike. Interactive Learning: Engage in hands-on activities, case studies, and role-playing exercises that simulate real-life scenarios. This interactive approach ensures that you not only understand the concepts but also know how to apply them effectively in the field. Flexible Learning Options: Whether you prefer to study at your own pace or participate in live online sessions, our flexible learning options make it easy to fit your training around your busy schedule. Certification: Upon completion of the course, you'll receive a prestigious certification that demonstrates your expertise as a professional concierge. This credential will open doors to exciting career opportunities in hotels, resorts, luxury residences, and more.   👩‍💼 Who is this for? 👨‍💼 Our Concierge Training Course is perfect for anyone looking to break into the hospitality industry or advance their career in guest services. Whether you're a recent graduate, a career changer, or a seasoned professional seeking to enhance your skills, this course is for you! If you have a passion for providing exceptional service, a knack for problem-solving, and a friendly demeanor, then you have what it takes to thrive as a concierge.   🚀 Career Path 🚀 Upon completing our Concierge Training Course, you'll be ready to embark on a rewarding career path in the hospitality industry. Here are just a few of the exciting job opportunities that await you: Hotel Concierge: As a hotel concierge, you'll be the face of the establishment, providing personalized assistance to guests and ensuring that their stay is unforgettable. Residential Concierge: In this role, you'll cater to the needs of residents in upscale apartment buildings or condominiums, offering a range of services from package delivery to event planning. Corporate Concierge: Work for companies that offer concierge services as a perk for their employees, helping them with tasks such as travel arrangements, event planning, and errand running. Virtual Concierge: With the rise of remote work and virtual assistants, there's a growing demand for concierge services that can be delivered online or over the phone. Don't wait any longer to pursue your dreams of becoming a top-tier concierge. Enroll in our Concierge Training Course today and take the first step towards a rewarding and fulfilling career in hospitality!   🔍 Frequently Asked Questions (FAQ) 🔍 What is a Concierge? A concierge is a hospitality professional who serves as a personal assistant to guests, residents, or clients, providing a wide range of services to enhance their experience. This may include making reservations, arranging transportation, coordinating activities, and offering recommendations for local attractions and services. Why is Concierge Training Important? Concierge training is essential for developing the skills and knowledge needed to excel in the role of a concierge. From effective communication and customer service techniques to problem-solving and time management skills, training prepares individuals to meet the diverse needs of guests and clients in a fast-paced environment. Who Can Benefit from Concierge Training? Anyone interested in pursuing a career in the hospitality industry, particularly in guest services, can benefit from concierge training. Whether you're a recent graduate, a career changer, or an experienced professional seeking to advance your skills, our training course is designed to cater to individuals at all stages of their career journey. What Will I Learn in the Concierge Training Course? While the specific curriculum may vary depending on the course provider, typical topics covered in concierge training include customer service principles, communication techniques, problem-solving strategies, cultural awareness, time management, and industry best practices. Students can expect to gain practical skills and knowledge that are directly applicable to the role of a concierge. How Long Does the Training Course Take to Complete? The duration of a concierge training course can vary depending on factors such as the course format (e.g., full-time, part-time, online) and the depth of the curriculum. Some courses may be completed in a matter of weeks, while others may span several months. It's important to check the specific details of the course you're interested in to determine the time commitment required. Is Certification Included in the Course? Many concierge training courses offer a certification upon successful completion. This certification serves as a credential that validates your expertise and can enhance your credibility as a professional concierge. Be sure to inquire about certification options when researching training programs. What Career Opportunities are Available After Completing the Course? Graduates of a concierge training course may pursue various career opportunities in the hospitality industry, including roles as hotel concierges, residential concierges, corporate concierges, and virtual concierges. These roles typically involve providing personalized assistance and exceptional service to guests, residents, or clients in a variety of settings. Course Curriculum Module 1_ Introduction to Concierge Services. Introduction to Concierge Services. 00:00 Module 2_ Customer Service Skills for Concierges. Customer Service Skills for Concierges. 00:00 Module 3_ Building Relationships with Clients. Building Relationships with Clients. 00:00 Module 4_ Hotel and Resort Operations. Hotel and Resort Operations. 00:00 Module 5_ Transportation and Travel Arrangements. Transportation and Travel Arrangements. 00:00

24-Hour Flash Sale! Prices Reduced Like Never Before!! Stakeholder Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Stakeholders have the power to be either a threat or a benefit to an organisation. It's about maintaining relationships between an organisation and its stakeholders. Effective stakeholder management is critical to project success. According to the Project Management Institute (PMI), amongst those organisations considered to be highly effective communicators, 80% of projects meet original goals, 71% deliver projects on time and 76% are within budget. So take a step towards becoming a reliable communicator in the field of finance with this ultimate Stakeholder Management Bundle! Transform yourself into a master of influence and strategy for Stakeholder Management. This is a specially designed course covering everything from Strategic Management to advanced Financial Modelling and Cross-cultural Communication. This comprehensive suite of courses provides the skills to effectively manage and influence diverse groups and drive successful outcomes. Whether it's navigating Corporate Strategies, mastering Agile Methodologies, or crafting Impactful Marketing Plans, you'll gain the expertise to thrive in high-stakes environments. Courses Are Included in this Stakeholder Management Bundle: Course 01: Stakeholder Management: Tools and Strategies Course 02: Strategic Management and Leadership Development Course 03: Governance and Risk Management: Navigating Corporate Strategies Course 04: Strategic Planning and Analysis for Marketing Course 05: Corporate Relationship Goals for Success Course 06: Corporate Social Responsibility Diploma Course 07: Public Speaking: Presentations like a Boss Course 08: Diploma in Workplace Professionalism Course 09: Negotiation Skills Course 10: Raise Money and Valuation for Business Course 11: Credit Control Course 12: Learn to Read, Analyse and Understand Annual Reports Course 13: Financial Analysis for Finance Reports Course 14: Financial Modelling Using Excel Course 15: Microsoft Excel Complete Course Course 16: Craft Excel Pivot Tables for Data Reporting Course 17: Internal Audit Analyst Training Course 18: Internal Compliance Auditor Course 19: Budget & Forecast Course 20: Purchase & Procurement Course 21: Merchandising Course 22: Sales Manager Management Course 23: Marketing Course 24: Ecommerce Marketing Course 25: Agile Scrum Master Certification Course 26: Six Sigma Green Belt Diploma Course 27: Lean Leadership, Culture and Management - Online Diploma Course 28: Cross-Cultural Awareness Training Diploma Certificate Course 29: Human Resources Management Course 30: Project Management Course 31: Talent Management & Employee Retention Techniques Course 32: Motivational Mentorship: Inspiring Personal and Professional Growth Course 33: Employee Training Responsibilities: Effective Training Management Course 34: Employee Hiring and Termination Training Course 35: UK Employment Law Course 36: Performance Management Course 37: Team Management Course 38: Change Management Course 39: Middle Manager Management Course 40: Workplace Communication Management Step beyond the conventional and become the strategic mastermind your organisation needs. This bundle isn't just about learning-it's about leading change and crafting a career that stands out. Embrace the journey to becoming a pivotal force in your workplace by enroling in the Stakeholder Management bundle today. Your future as a leader awaits! Learning Outcomes of this Bundle: Master stakeholder identification, engagement, and communication strategies Managing stakeholders effectively in running a project or a business Learning different theories of stakeholder management Building and developing a solid, lasting relationship with the stakeholders Understanding the potential conflicts with stakeholders This Diploma in Stakeholder Management at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Why Prefer Us? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD QS. Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Stakeholder Management: Tools and Strategies Module 01: Introducing Module 02: Stakeholder Theories Module 03: Stakeholder Mapping Module 04: Building Strong Business Relationships With Stakeholders Module 05: Stakeholder Engagement Module 06: Stakeholder Engagement Through Effective Communication Module 07: Monitoring and Evaluating the Engagement Module 08: Managing Stakeholder Conflict Course 02: Strategic Management and Leadership Development Module 01: Introduction To Strategic Management Business Module 02: Strategy Formulation Module 03: Strategy Implementation Module 04: Evaluation And Control Module 05: Understanding Management And Leadership Module 06: Leadership Theories Module 07: Improving Management And Leadership Performance Course 03: Governance and Risk Management: Navigating Corporate Strategies Module 01: Introduction To Corporate Governance Module 02: Governance Structures And Mechanisms Module 03: Transparency, Disclosure, And Ethics Module 04: Corporate Governance In ESG Module 05: Introduction To Risk Management Module 06: Risk And Types Of Risk Module 07: Risk Management Process Module 08: Compliance And Ethics Module 09: Compliance Audit =========>>>>> And 37 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*40 = £520) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 510 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring business leaders Project managers Financial analysts HR professionals Marketing executives Compliance officers Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Strategic Project Manager: £55,000 - £85,000 Financial Analyst: £35,000 - £60,000 HR Manager: £40,000 - £65,000 Marketing Director: £60,000 - £100,000 Compliance Manager: £50,000 - £75,000 Business Consultant: £50,000 - £90,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Stakeholder Management at QLS Level 4 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

The Art of Negotiation (In-Person) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Site Management Safety Training Scheme (SMSTS) is a comprehensive and highly regarded training program designed to equip construction industry professionals with essential skills and knowledge in managing safety on construction sites. This course provides participants with the expertise to ensure a safe and compliant work environment, reducing risks and promoting the well-being of workers. Course Objectives: The SMSTS course aims to achieve the following objectives: Enhance Safety Leadership: Develop strong leadership skills to effectively manage and promote a culture of safety on construction sites. Understanding Legal Requirements: Gain insights into relevant health and safety legislation, regulations, and guidelines, ensuring compliance and mitigating legal risks. Risk Management: Learn to identify, assess, and control potential hazards and risks to minimize accidents and injuries. Effective Communication: Develop communication techniques to convey safety protocols, expectations, and concerns to both workers and management. Site Organization: Learn strategies for efficient site organization, including effective planning, resource allocation, and coordination of activities to maintain safety standards. Emergency Preparedness: Acquire the skills to handle emergencies and crises, ensuring timely and appropriate responses to safeguard personnel and property. Worker Welfare: Understand the importance of worker welfare, mental health, and well-being, and implement measures to support a healthy and productive workforce. Safety Inspection and Auditing: Gain expertise in conducting thorough site inspections and audits to identify potential issues and areas for improvement. Course Structure: The SMSTS course is typically conducted over a duration of five days, combining theoretical lessons with practical exercises and case studies. Participants engage in interactive discussions, group activities, and real-world scenarios to apply their knowledge in a practical context. Certification: Upon successful completion of the SMSTS course and passing the final assessment, participants are awarded the Site Management Safety Training Scheme certificate. This certification demonstrates their commitment to safety and their ability to effectively manage and lead safety initiatives on construction sites. Who Should Attend: The SMSTS course is ideal for individuals in construction site management roles, project managers, site supervisors, health and safety professionals, and anyone responsible for overseeing safety practices within the construction industry.

Description: Project management involves skills and expertise which can help to run small to large projects in a very efficient way. Project management basically involves breaking down the workload into smaller sections and delegate the responsibilities to abled supervisors. Professional Project Management Diploma will give you all the knowledge about it. In this course, firstly, you will learn about the basics of project management. You will also learn work and resource breakdown structure, preparation of a basic schedule, project planning worksheet, etc. After that, you will get to know how to plan, sell and prepare a project, the role of a project manager, budgeting, teamwork and development, communication, etc. This course contents will help you to be better prepared for the future. Learning Outcomes: Narrate what has been mean by a project Decode what it means by a project management Locate the benefits of projects Recognise the stages of a project's life cycle Learn of selling ideas as well as making presentations linked to a project Learn how to prioritise projects Commence conceptualising the project, involving goals, as well as vision statements Apply project planning tools Learn how you can contribute to build a Statement of Work Realise what has been meant by a project Locate the steps that must be taken to accomplish projects on time as well as on budget Achieve a better capability so as to sell your ideas as well as prepare presentations Learn how to have knowledge of simple methods as well as tools to plan along with track your project Learn the techniques to keep the team motivated and focused at the same time. Realise what has been meant by a project Differentiate between a Project Charter as well as Statement of Work (SOW) Apply a SOW to commence your project planning Generate a Work Breakdown Structure so as to determine tasks required for completing a small project Produce a project schedule rooted on project tasks along with the resources Build a Resource Breakdown Structure in order to fix specific resources required for completing a small project Accomplish a Project Planning Worksheet in order to act like a touchstone for your project completion Recognise your project's tasks as well as resources Give orders for tasks applying the Work Breakdown Structure Make schedule tasks skilfully Exploit the fundamental planning tools for example, a Gantt chart, PERT diagram, as well as network diagram Make a project budget Rectify the project budget as well as schedule to attain targets Identify and manage risks Recognise and learn to manage risks Make a final project strategy Implement and make an end to a project Improvise as well as manage a change control formula Think thoroughly when selecting a project team Create the best of an assigned team Assist team switch on to different stages to be a high-functioning unit Boost productivity at team meetings Give rewards and inspire your team Enhance and apply a communication plan Have regular communications with sponsors and executives more positively Recognise plans to deal with problem with team members Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Professional Project Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Professional Project Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Professional Project Management Diploma - Updated Version Introduction to Project Management 00:23:00 PMBOK and PMI 00:15:00 Global Project Management 00:40:00 Project Life Cycle 00:30:00 Time Management 00:41:00 Quality Management 00:22:00 Effective Planning & Scheduling 00:47:00 Human Resource Management 00:18:00 Performance Management 00:19:00 Talent Management 00:19:00 Organising Meeting and Conferences 00:29:00 Managing Resources 00:19:00 Change Management 00:24:00 Business Resilience and Crisis Management 00:18:00 Conflict Management 00:16:00 Stress Management 00:17:00 Communication Skills 00:26:00 Procurement & Purchasing Management 00:22:00 Risk Management 00:25:00 Professional Project Management Diploma - Old Version Module - 1 Defining Projects and Project Management 00:15:00 The Role of a Project Manager 00:05:00 Pre-Assignment Review 00:15:00 How Can Projects Help Me? 00:15:00 A Project's Life Cycle 00:15:00 Selling a Project 00:15:00 Creating a Vision 00:05:00 Project Goals 00:15:00 Laying Out the Project 00:15:00 Module - 2 Project Risks 00:15:00 Contingency Planning 00:15:00 What Really Needs To Be Done? 00:30:00 The Work Breakdown Structure 00:15:00 Planning Tools 00:30:00 Budgets 00:15:00 Teamwork 00:15:00 Developing Teams 00:30:00 Aspirinia 00:00:00 Closing Out a Project 00:15:00 Team Meetings 00:30:00 Project Presentations 00:15:00 Module - 3 Project Management Basics 00:15:00 Beginning the Project Planning 00:30:00 The Work Breakdown Structure 00:15:00 Preparing a Basic Schedule 00:15:00 Resource Breakdown Structure 00:17:00 Project Planning Worksheet 00:15:00 Module - 4 What Really Needs To Be Done? 00:15:00 The Work Breakdown Structure 00:15:00 Scheduling Techniques 00:30:00 Budgeting Tips and Tricks 00:15:00 Assessing Project Risks 00:15:00 Preparing the Final Plan 00:15:00 Making it Fit 00:15:00 The Execution Phase 00:15:00 Controlling Changes 00:15:00 Closing Out a Project 00:15:00 Module - 5 Choosing the Project Team 01:00:00 Building a Winning Team 00:30:00 Managing Team Meetings 00:30:00 Easy Ways to Reward Your Team 00:30:00 Developing a Communication Plan 00:30:00 Communicating with Sponsors and Executives 00:30:00 Dealing with Problem Team Members 00:30:00 Mock Exam Mock Exam- Professional Project Management Diploma 00:30:00 Final Exam Final Exam- Professional Project Management Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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