6330 Communication Skills courses

24 Hour Flash Deal **25-in-1 Level 7 Diploma in Executive Management Mega Bundle** Level 7 Diploma in Executive Management Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Level 7 Diploma in Executive Management package online with Studyhub through our online learning platform. The Level 7 Diploma in Executive Management bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Level 7 Diploma in Executive Management course provides complete 360-degree training on Level 7 Diploma in Executive Management. You'll get not one, not two, not three, but twenty-five Level 7 Diploma in Executive Management courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Level 7 Diploma in Executive Management courses are yours for as long as you want them once you enrol in this course This Level 7 Diploma in Executive Management Bundle consists the following career oriented courses: Course 01: Strategic Management and Leadership Development Course 02: Team Management Course 03: Performance Management Course 04: Motivating, Performance Managing and Maintaining Team Culture in a Remote Team Course 05: Employee Engagement and Retention Strategies Course 06: Conflict Resolution Course 07: Diversity Training Course 08: Employee Training Responsibilities: Effective Training Management Course 09: Motivational Mentorship: Inspiring Personal and Professional Growth Course 10: Talent Management & Employee Retention Techniques Course 11: UK Employment Law Course 12: Employee Hiring and Termination Training Course 13: Diploma in Workplace Professionalism and Communication Course 14: Corporate Social Responsibility Diploma Course 15: Office Politics for Managers Course 16: Courageous Communication Strategies Course 17: Cross-Cultural Awareness Training Diploma Certificate Course 18: Accredited Mediator Skills Training: Mediation & Dispute Resolution Course 19: Operations and Time Management Course 20: Corporate Relationship Goals for Success Course 21: Middle Manager Management Course 22: Governance and Risk Management: Navigating Corporate Strategies Course 23: Workplace Communication Management Course 24: Influencing and Negotiation Skills Course 25: Public Speaking: Presentations like a Boss The Level 7 Diploma in Executive Management course has been prepared by focusing largely on Level 7 Diploma in Executive Management career readiness. It has been designed by our Level 7 Diploma in Executive Management specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Level 7 Diploma in Executive Management Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Level 7 Diploma in Executive Management bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Level 7 Diploma in Executive Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Level 7 Diploma in Executive Management Elementary modules, allowing our students to grasp each lesson quickly. The Level 7 Diploma in Executive Management course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Level 7 Diploma in Executive Management bundle, you really hit the jackpot. Here's what you get: Step by step Level 7 Diploma in Executive Management lessons One to one assistance from Level 7 Diploma in Executive Managementprofessionals if you need it Innovative exams to test your knowledge after the Level 7 Diploma in Executive Managementcourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Level 7 Diploma in Executive Management courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Level 7 Diploma in Executive Management certificate and transcript on the next working day Easily learn the Level 7 Diploma in Executive Management skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 7 Diploma in Executive Management training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Level 7 Diploma in Executive Management Requirements To participate in this Level 7 Diploma in Executive Management course, all you need is - A smart device A secure internet connection And a keen interest in Level 7 Diploma in Executive Management Career path You will be able to kickstart your Level 7 Diploma in Executive Management career because this course includes various courses as a bonus. This Level 7 Diploma in Executive Management is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Level 7 Diploma in Executive Management career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Leadership Skills for Team Leaders Mega Bundle** Leadership Skills for Team Leaders Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Leadership Skills for Team Leaders package online with Studyhub through our online learning platform. The Leadership Skills for Team Leaders bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Leadership Skills for Team Leaders course provides complete 360-degree training on Leadership Skills for Team Leaders. You'll get not one, not two, not three, but twenty-five Leadership Skills for Team Leaders courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Leadership Skills for Team Leaders courses are yours for as long as you want them once you enrol in this course This Leadership Skills for Team Leaders Bundle consists the following career oriented courses: Course 01: Leadership Skills Training: Become an Inspiring Team Leader Course 02: Leadership Skills For Organisational Development Course 03: Leadership & Management Training Course Course 04: Inspirational Leadership Skills: Practical Motivational Leadership Course 05: Team Management Course 06: Quality Management Course 07: Talent Management Course 08: Workplace Stress Management Course 09: Time Management Course 10: Influencing and Negotiation Skills Course 11: Developing Effective Stakeholder Relationships for Leaders Course 12: Courageous Communication Strategies for Lead Course 13: Dealing With Difficult People - Diploma Course 14: Public Speaking: Presentations like a Boss Course 15: Stakeholder Management Course 16: Project Management Course 17: Customer Relationship Management Course 18: Risk Management Course 19: Corporate Risk And Crisis Management Course 20: Business Etiquette Mastery Course 21: Conflict Resolution Course 22: Motivational Mentorship: Inspiring Personal and Professional Growth Course 23: Performance Management Course 24: Employee Engagement and Retention Strategies Course 25: Corporate Relationship Goals for Success The Leadership Skills for Team Leaders course has been prepared by focusing largely on Leadership Skills for Team Leaders career readiness. It has been designed by our Leadership Skills for Team Leaders specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Leadership Skills for Team Leaders Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Leadership Skills for Team Leaders bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Leadership Skills for Team Leaders Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Leadership Skills for Team Leaders Elementary modules, allowing our students to grasp each lesson quickly. The Leadership Skills for Team Leaders course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Leadership Skills for Team Leaders bundle, you really hit the jackpot. Here's what you get: Step by step Leadership Skills for Team Leaders lessons One to one assistance from Leadership Skills for Team Leadersprofessionals if you need it Innovative exams to test your knowledge after the Leadership Skills for Team Leaderscourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Leadership Skills for Team Leaders courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Leadership Skills for Team Leaders certificate and transcript on the next working day Easily learn the Leadership Skills for Team Leaders skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Leadership Skills for Team Leaders training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Leadership Skills for Team Leaders This course is suitable for anyone interested to further progress there career in: Level 2 Certificate in Principles of Team Leading (RQF) Level 2 Certificate in Principles of Team Leading (VRQ) Level 2 Diploma in Team Leading (RQF) Level 3 Diploma in Team Leading and Supervision (RQF) City & Guilds Level 2 Certificate in Leadership and Team Skills Institute of Leadership & Management City & Guilds Level 3 Award in Leadership and Management City & Guilds Level 3 Certificate in Leadership and Management City & Guilds Level 5 Award in Leadership and Management CMI Level 5 Award in Professional Team Coaching cmi level 3 diploma in principles of managment and leadership level 3 award in management and leadership the institute of leadership & management city & guilds level 7 certificate in leadership and management Requirements To participate in this Leadership Skills for Team Leaders course, all you need is - A smart device A secure internet connection And a keen interest in Leadership Skills for Team Leaders Career path You will be able to kickstart your Leadership Skills for Team Leaders career because this course includes various courses as a bonus. This Leadership Skills for Team Leaders is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Leadership Skills for Team Leaders career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Body Language Masterclass Communication Through Movement Course Overview This "Body Language Masterclass: Communication Through Movement" provides an in-depth exploration of non-verbal communication, offering insights into how body language influences interactions and relationships. Learners will understand the importance of body movements, facial expressions, posture, and gestures in communication. The course is designed to enhance communication effectiveness in personal and professional settings, focusing on recognising and using non-verbal cues to convey messages more clearly. By the end of the course, participants will be equipped with the skills to interpret and utilise body language to improve their interpersonal interactions, boosting confidence and enhancing professional communication. Course Description In this course, participants will delve into the key elements of non-verbal communication, learning how body language affects our daily interactions. Topics include understanding the nuances of gestures, posture, and facial expressions, as well as their role in business settings. The course covers the importance of non-verbal communication in forming impressions, creating rapport, and enhancing leadership skills. Additionally, learners will examine how to use body language effectively in the digital world. Through engaging lessons, participants will develop essential skills in recognising non-verbal cues and improving their communication style. This course is suitable for individuals seeking to elevate their communication abilities and build stronger, more authentic connections in both personal and professional contexts. Body Language Masterclass Communication Through Movement Curriculum Module 01: How You Communicate Nonverbally Through Your Body Module 02: Reading and Understanding Non-Verbal Communication Module 03: The Importance of Non-Verbal Communication in Business Module 04: Improving Your Non-Verbal Communication Skills Module 05: Branding Yourself Non-Verbal Communication Module 06: Branding Yourself in the Digital World Through Non-Verbal Communication Module 07: Conclusion (See full curriculum) Who is this course for? Individuals seeking to improve their communication skills. Professionals aiming to enhance their interpersonal interactions in the workplace. Beginners with an interest in understanding body language. Those who want to build stronger personal and professional relationships. Career Path Corporate Communication Specialist HR and Recruitment Professional Marketing and Branding Specialist Leadership and Management Roles Customer Service Manager Media and Public Relations Expert

Course Overview The Business Leadership course is designed to empower aspiring and existing leaders with the core competencies required to thrive in dynamic business environments. Through a structured and comprehensive learning journey, this course equips learners with strategic insights into management functions, leadership styles, organisational development, and performance enhancement. It explores key areas such as emotional intelligence, talent management, and ethical decision-making, while also covering communication, conflict resolution, and risk management. Whether you are aiming to lead teams, shape organisational direction, or drive change, this course delivers a strong foundation in leadership theory and practice. Learners will benefit from a thorough understanding of leadership frameworks that are essential for influencing, inspiring, and navigating complex workplace challenges. Upon completion, learners will be well-positioned to step into leadership roles or enhance their contribution to existing roles with confidence and clarity. Course Description This course delves into the essential components of effective business leadership by blending leadership theory with key managerial disciplines. Learners will explore leadership styles, employee motivation strategies, and succession planning, alongside modules on communication skills and managing meetings. Additional topics such as negotiation, conflict management, stress handling, and emotional intelligence provide a holistic perspective on leadership responsibilities. The course also examines organisational skills, risk management, and corporate responsibility—offering learners a solid grasp of strategic and ethical leadership. With practical knowledge of Microsoft Word, Excel, and PowerPoint integrated into the curriculum, learners will also gain competence in using essential tools for business documentation and presentations. Ideal for professionals looking to refine their leadership approach or aspiring individuals preparing for management roles, this course delivers comprehensive guidance on how to lead effectively and ethically across a range of business contexts. Course Modules: Module 01: Understanding Management and Leadership Module 02: Leadership Theories Module 03: Improving Management and Leadership Performance Module 04: High Performance Teams Module 05: Motivating Employees Module 06: Organisational Skills Module 07: Talent Management Module 08: Succession Planning Module 09: Business Process Management Module 10: Communication Skills Module 11: Negotiation Techniques Module 12: Managing Meetings and Giving Feedback Module 13: Managing Change Module 14: Time Management Module 15: Stress Management Module 16: Emotional Intelligence in Leadership Module 17: Managing Conflict Module 18: Dealing with Office Politics Module 19: Risk Management Module 20: Corporate Responsibility and Ethics Module 21: Microsoft Word, Excel, PowerPoint (See full curriculum) Who is this course for? Individuals seeking to build leadership capabilities for organisational roles. Professionals aiming to progress into managerial or executive positions. Beginners with an interest in leadership, team management, or business strategy. Entrepreneurs or business owners wanting to lead teams more effectively. Career Path Team Leader Department Manager Operations Supervisor Project Coordinator Human Resources Officer Business Consultant Organisational Development Executive Corporate Trainer

Level 1 Certificate in Skills for Working in Child Care Industries Are you willing to enhance your knowledge on the Level 1 Certificate in Skills for Working in Child Care Industries? You are in the right place. We have created a course on Level 1 Certificate in Skills for Working in Child Care Industries to help you develop your skills and knowledge to advance your careers in child care industries. This Level 1 Certificate in Skills for Working in Child Care Industries course covers various aspects of child care. In this Level 1 Certificate in Skills for Working in Child Care Industries course, you will learn about child development and child care. Moreover, the Level 1 Certificate in Skills for Working in Child Care Industries course teaches how to work in child care principles and support a child’s learning. Through this Level 1 Certificate in Skills for Working in Child Care Industries course, you will also be able to develop professional communication skills. Enrol our Level 1 Certificate in Skills for Working in Child Care Industries today and take the next step toward achieving your personal and professional goals. Learning Outcomes Of Level 1 Certificate in Skills for Working in Child Care Industries After completing this Level 1 Certificate in Skills for Working in Child Care Industries course, learners will be able to: Understand caring for a baby from this Level 1 Certificate in Skills for Working in Child Care Industries course. The Level 1 Certificate in Skills for Working in Child Care Industries course helps to understand caring for a child. Gain a thorough understanding of child development (0-3 Years) via this Level 1 Certificate in Skills for Working in Child Care Industries course. This Level 1 Certificate in Skills for Working in Child Care Industries enhances your knowledge of how to develop language and communication skills in children. Know how to build & manage workplace relationships with the help of our Level 1 Certificate in Skills for Working in Child Care Industries course. Level 1 Certificate in Skills for Working in Child Care Industries also explains bullying & harassment in the workplace. Special Offers of this Level 1 Certificate in Skills for Working in Child Care Industries Course This Level 1 Certificate in Skills for Working in Child Care Industries Course includes a FREE PDF Certificate. Lifetime access to this Level 1 Certificate in Skills for Working in Child Care Industries Course Instant access to this Level 1 Certificate in Skills for Working in Child Care Industries Course Get FREE Tutor Support to this Level 1 Certificate in Skills for Working in Child Care Industries Course Level 1 Certificate in Skills for Working in Child Care Industries Start your journey in childcare with our Level 1 Certificate in Skills for Working in Child Care Industries course. This comprehensive course introduces you to key concepts of child development and effective child care practices. Throughout the Level 1 Certificate in Skills for Working in Child Care Industries course, you'll gain valuable insights into supporting a child’s learning and development, ensuring their well-being. Additionally, this Level 1 Certificate in Skills for Working in Child Care Industries helps you build professional communication skills, preparing you for real-world childcare environments. Unlock your potential and become a confident childcare professional today! Who is this course for? Level 1 Certificate in Skills for Working in Child Care Industries This Level 1 Certificate in Skills for Working in Child Care Industries course is ideal for anyone who wants to help young children develop in a nursery, childcare, or primary school setting. Requirements Level 1 Certificate in Skills for Working in Child Care Industries To enrol in this Level 1 Certificate in Skills for Working in Child Care Industries Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our PGCE: PGCE in Primary Education Course. Be energetic and self-motivated to complete our PGCE: PGCE in Primary Education Course. Basic computer Skill is required to complete our PGCE: PGCE in Primary Education Course. If you want to enrol in our PGCE: PGCE in Primary Education Course, you must be at least 15 years old. Career path Level 1 Certificate in Skills for Working in Child Care Industries Upon successful completion of this Level 1 Certificate in Skills for Working in Child Care Industries course, you may be able to pursue a number of career opportunities in the childcare industry.

Sales Skills Course Overview This Sales Skills course provides a comprehensive foundation in essential sales techniques and strategies designed to boost performance and confidence in any sales environment. Learners will explore a wide range of topics from understanding customer behaviour to mastering effective communication and negotiation skills. The course is structured to help individuals develop the ability to present products persuasively, overcome objections, and close deals successfully. With a focus on both traditional and modern sales approaches, participants will gain the knowledge required to drive sales growth and build lasting customer relationships. By completing this course, learners will be equipped with valuable skills that enhance their professional effectiveness and open up new opportunities within sales and marketing roles. Course Description This course covers core areas essential to becoming a successful sales professional. Starting with the fundamentals of sales, it advances into specialised techniques such as sales hypnosis and persuasive presentations. Learners will study how to integrate sales with marketing efforts effectively and understand the dynamics of leverage and limitations in sales contexts. Emphasis is placed on developing strong communication skills, managing negotiations confidently, and handling customer interactions with professionalism. The course also addresses common challenges such as dealing with objections and provides tips and strategies to refine sales tactics. Delivered in a clear, professional format, the curriculum ensures that learners gain both theoretical knowledge and applied understanding suitable for a variety of sales roles across multiple industries. Sales Skills Curriculum Module 01: Introduction to Sales Module 02: Sales Growth Module 03: Sales Hypnosis Module 04: Sales Presentation Module 05: Sales and Marketing Module 06: Leverage and Limitations Module 07: Communication Skills Module 08: Sales Negotiations Module 09: Dealing with Customers Module 10: Handling Objections Module 11: Tips and Tricks for Sale (See full curriculum) Who is this course for? Individuals seeking to improve their sales performance and confidence. Professionals aiming to enhance their career in sales and marketing. Beginners with an interest in developing effective sales techniques. Customer service staff wanting to build better client relationships. Career Path Sales Executive Business Development Officer Account Manager Retail Sales Consultant Marketing Assistant Customer Relationship Manager

Counselling Skills Training Course Overview This Counselling Skills Training course provides a comprehensive foundation in the key concepts, theories, and practices that are vital to effective counselling. Learners will explore various counselling techniques, including communication skills, empathy, and crisis intervention. The course covers the essential theoretical frameworks behind counselling practices, legal and ethical considerations, and the role of therapists in different therapeutic environments. By the end of the course, learners will have gained a thorough understanding of how to engage with clients, assess their needs, and support them through crises, making this course an essential resource for anyone interested in pursuing a career in the counselling and mental health fields. Course Description The Counselling Skills Training course delves into the core aspects of professional counselling, focusing on communication, empathy, and the different therapeutic models. It covers essential theories and models, such as CBT and psychotherapy techniques, and their application in real-world settings. Learners will study how to manage legal, ethical, and cultural issues, and how to assess and engage clients effectively. Topics also include crisis management, low-intensity treatments, and the integration of medication in therapeutic settings. This course equips learners with valuable skills and a strong understanding of the professional expectations and practices of counsellors, preparing them for a range of roles in the mental health and therapy industries. Counselling Skills Training Curriculum Module 01: Counselling and Counsellors Module 02: Theories and Models of Counselling (Part 1) Module 03: Theories and Models of Counselling (Part 2) Module 04: Legal, Cultural and Ethical Issues in Professional Counselling Module 05: Forms of Psychotherapy Module 06: Engaging and Assessing the Patients Module 07: Helping the Client in Crisis Module 08: Crisis Intervention Module 09: Low Intensity CBT Treatment Module 10: Medication and Therapy in the Treatment of Mental Illness Module 11: Communication Skills and Empathy in Counselling (See full curriculum) Who is this course for? Individuals seeking to become professional counsellors. Professionals aiming to enhance their therapeutic skills. Beginners with an interest in mental health and counselling. Anyone seeking to understand counselling theories and practices for career development. Career Path Counsellor Psychotherapist Mental Health Support Worker CBT Practitioner Crisis Intervention Specialist Clinical Psychologist

Course Overview 93% of communication is non verbal. The Communication Building Masterclass will equip you with the skills to communicate effectively in any business environment. It will teach you the art of body language in business, and how to read others' non verbal cues to build strong working relationships. You will also strengthen your listening skills and learn how to understand your natural behaviour and communication style. This course focuses on both verbal and nonverabl communication, introducing best practices and techniques that will help you to become an expert communicator in no time. Follow our simple guide to learn how to communicate effectively for relationship-building, closing sales, mastering interviews, negotiating effectively, and leading teams successfully. This best selling Communication Building Masterclass has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Communication Building Masterclass is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Communication Building Masterclass is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Communication Building Masterclass is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Communication Building Masterclass, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Communication Building Masterclass will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Communication Building Masterclass to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Unlocking Project Communication using NLP to deliver added value to your current projects. Apply the NLP Communication Model can get behind the 'miscommunications' encountered on a daily basis.

Learn the skills of being more confident and assertive in the workplace plus be able to influence people to do the things you would like them to do. Course overview Duration: 1 day (6.5 hours) This ‘Assertiveness and Influencing Techniques’ workshop is interactive and practical and facilitated by a subject matter expert via a virtual platform. Exercises and breakout rooms will be used during this training. Delegates are encouraged to login from a location where they feel safe to turn on their camera, use their microphones and engage in conversations as required. Objectives  The aim of this course is to introduce delegates to a variety of influencing skills and techniques to deal with aggression and challenging situations. These skills and techniques will improve confidence and personal effectiveness when working in groups / meetings. By the end of the course delegates will be able to recognise and define what assertive behaviour is and its benefits, the impact of non-verbal communication and how to use it to enhance influencing behaviours. Content What is influencing and assertiveness? Sources of power Influencing skills and choosing the right approach When to be assertive and alternative behaviours Assertive behaviour Behavioural styles and their impact on working relationships Identifying different behaviour types; assertive, aggressive, passive Building confidence and negotiating a win/win result Developing Skills Communication skills – the language of influence and communication dynamics Different influencing techniques and when to use them The art of saying ‘No’ - having the confidence to challenge Receiving criticism assertively and assertiveness behaviour analysis The language of assertion Meeting skills Giving and receiving feedback Dealing with confrontation, aggression and challenges in a confident manner Practical Exercises and Action Planning Practical exercises will be used throughout the training and the training will culminate with the creation of a personal action plan