6329 Communication Skills courses

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Limited Time Offer is Active, Save Now: £401! Offer Ends Soon, Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Workforce Coordinator Course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through this online training course. This Workforce Coordinator online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this course in around 7 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling in the Workforce Coordinator course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Learning Outcomes: Instant access to verified and reliable information Participation in inventive and interactive training exercises Quick assessment and guidance for all subjects CPD accreditation for proof of acquired skills and knowledge Freedom to study in any location and at a pace that suits you Expert support from dedicated tutors committed to online learning Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now, and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support ****Course Curriculum**** Module 1: Understanding Management and Leadership What is Leadership? Characteristics of Leadership Importance of Leadership Role of a Leader Qualities of a Leader Leadership and Management Managers vs Leaders Leadership Styles DirectingCoachingSupportingDelegating Understanding Your Comfort Zone Types of Leadership Thinking Consequential Thinking and Decision Making Influential Leadership Leadership Ethics Module 2: Organisational Skills Organising Daily Work Organising Workplace Organising Resources Organising Tools Cultivating Organisational Habits Module 3: Communication Skills Effective Listening Skills Verbal Communication Non-Verbal Communication Body Language in Communication Communication Strategies Benefits of Leadership Communication Module 4: Managing Meetings and Giving Feedback Meeting Process Cycle PurposeOutcomesStepsCapabilities Feedback Purpose and Function in Workgroups and Teams Meeting Checklist: From Planning To Follow - Up Preparing for the MeetingStarting the MeetingAdvancing the MeetingEnding the MeetingFollowing Up on Action Plans Module 5: Managing Change What is Change Management? The Change Cycle Human Reaction to change The Pace of Change Adapting to Change Module 6: Time Management Introduction to Time Management Aspects of Time Management Prioritising the Workload Overcoming Procrastination Managing Deadlines Effective Time Management at the Workplace The Pareto Principle and Tips for Time Management Multitasking Module 7: Stress Management Definition of Stress Meaning of Stress Understanding Stress How Stress Arises? Different Strategies to Manage stress Tips and Tricks for Stress Management Planning and OrganisationRoutineBe BOLD Module 8 Risk Management Introduction to Risk Management Risk Identification Risk Quantification Develop Contingency Plans Module 9: Global Project Management Introduction Dimensions of Global Projects A Framework of Good Practices for Global Project Management Global Project Management Framework Global Team Management Global Teams Category and Knowledge Areas Global Communication Global Communication Category and Knowledge Areas Global Organisations Global Organisations Category and Knowledge Areas Collaborative Tools and Techniques Global Tools and Techniques Categories and Knowledge Areas Module 10: Project Life Cycle Project Life Cycle Contrasting Project Life Cycle and Product Life Cycle Project DesignProject Management Process Module 11: Performance Management Definition of Performance management Components of Performance Management The Three Phases of Performance Management CoachingCorrective ActionTermination Kolb's Learning Cycle Goal-setting Theory of Motivation The Importance of Motivation Effective Perf Module 12:Employee Recruitment and Selection Procedure Attracting candidates Advertising E-recruitment Outsourcing recruitment Application forms Interviews Graphology Final stages Module 13: Employee Training and Development Process The justification for training Transferring training Systematic training Types of training Effective training practices Training techniques E-learning Module 14: Motivation and Counselling The process of motivation Types of motivation Motivation theory Instrumentality theory Content (needs) theory Herzberg's two-factor model Process theory Motivation strategies Module 15: Ensuring Health and safety at the Workplace Managing Health and Safety At Work The importance of health and safety in the workplace Benefits of workplace health and safety Health and safety policies Conducting risk assessments Accident prevention Measuring health and safety performance Health and safety training CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course Right for You? Anyone interested in learning more about this subject should take this course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The Workforce Coordinator program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path After completing this Workforce Coordinator Course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Digital certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

'Managing Meetings' Approved Online Training

Embark on a journey to excellence in teaching English with our Level 3 Diploma course. Master effective teaching strategies, refine your language proficiency, and empower yourself to inspire students worldwide in their language learning journey.

PRINCE2 Agile® Practitioner Passport: On-Demand PRINCE2 Agile® Practitioner Passport is your route to achieving PRINCE2 Agile® certification at your own pace. This on-demand course is accredited by AXELOS to support self-study distance learning for the PRINCE2 Agile® Foundation and Practitioner exams. This is SPOCE's award-winning online route to becoming accredited in PRINCE2 Agile® Practitioner. It is a straightforward and self-paced route. This is an accredited course eligible for CPDs / PDUs and prepares you for a qualification in PRINCE2 Agile® Project Management. What You Will Learn At the end of this program, you will be able to: Explain the basic concepts of common agile ways of working Describe the purpose and context for combining PRINCE2® and the agile way of working Apply and evaluate the focus areas to a project in an agile context Fix and flex the six aspects of a project in an agile context Apply or tailor the PRINCE2® principles, themes, processes, and management products to a project in an agile context Become immediately productive as a member of an agile / project environment Prepare you for Foundation and Practitioner level qualifications in PRINCE2 Agile® Project Management Introduction to PRINCE2 Agile® Configuring PRINCE2 with Agile Agile Explained Common Agile Approaches Core Concepts of Lean StartUp Use of Hexagon - Fix and Flex The Five Targets that Underpin the Use of the Hexagon 5 PRINCE2 Agile® Behaviors The Rationale for Blending PRINCE2® with Agile Processes - DP, SU, and IP Tailoring Principles and Themes The Agilometer Directing a Project Benefits and Defining Value Cynefin Requirements How Requirements Prioritization is Used User Stories Rich Communication Starting Up a Project and Initiating a Project Agile Contracts Themes and PRINCE2 Agile® Servant Leadership and Adjusting Typical Agile and PRINCE2® Roles PRINCE2 Agile® Single and Multiple Team Structures Working Agreements PRINCE2 Agile® Guidance for the Business Case Theme PRINCE2 Agile® Guidance for the Quality Theme PRINCE2 Agile® Guidance for the Plans Theme Agile Estimation Techniques PRINCE2 Agile® Guidance for the Progress Theme PRINCE2 Agile® Guidance for the Change Theme PRINCE2 Agile® Guidance for the Risk Theme Processes - SB, CS, and MP Managing a Stage Boundary from an Agile Perspective Controlling a Stage from a PRINCE2 Agile® Perspective A Closer Look at Retrospectives Managing Product Delivery from a PRINCE2 Agile® Perspective Kanban in Detail More Kanban SCRUM in Detail CP and Summarizing PRINCE2 Agile® Closing a PRINCE2 Agile® Project The PRINCE2 Agile® Health Check Transitioning to Agile The Fundamental Values and Principles of Agile Advice for the Project Manager Using Agile

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Recognised Certificate With 1 year access to the course materials Tutor Support: Learn from anywhere, whenever you want If you are passionate about health and fitness or just want to develop your career as a fitness coach to aid individuals in losing weight and getting in shape, this Fitness Coach Course is ideal for you. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the fundamental of nutrition and the principles of healthy eating Gain knowledge about the fundamentals of cardiovascular exercise Understand weight gain, weight loss, and body shapes Know how to track calories and lose weight without tracking calories Gain knowledge about healthy eating and weight loss Identify the steps for goal setting and the steps to track the client's mindset and motivation Gain knowledge about the composition of food and the recommendations to lose weight Understand how to develop workouts, placing and intensity Learn about macronutrients and the relationship between protein and health Recognise the importance of protein, fat, carbohydrate, vitamins and minerals Learn about fitness planning for different age groups, genders, and conditions Gain knowledge about nutrient timing and supplements Know how to boost testosterone with supplements Debunk various health and dieting myths Gain knowledge about different kinds of diets such as low-carb diets, vegan diets, intermittent fasting, gluten-free diet, etc Understand various ways to test the body and the process to create a personalised training program Advise clients on various workout options, such as weight training, cardio, Zumba, yoga, or kickboxing Demonstrate good communication skills, patience, and composure to interact with different clients Why Weight Loss And Fitness Coach Training Course right for you? This ultimate Weight Loss and Fitness Coach Course will provide you with the essential knowledge to lose weight and stay fit in a healthy way. You will learn how to create a diet plan that works for your clients and how to motivate them to maintain a healthy eating regimen. This Fitness Coach Course covers the fundamentals of fitness and weight loss, the relationship between health and weight loss, as well as an explanation of common diet trends. You will learn everything about calories, proteins, carbs, fat, the best weight loss foods, and the steps to determine optimal calorie intake. You will also understand the coaching process, such as different coaching models, setting up SMART goals, and understanding the client's pain points. Finally, you will learn about different micronutrients and how different diets operate, including low-carb diets, gluten-free diets, intermittent fasting, vegan diets, and many others. Upon successful completion of this Fitness Coach Course, you will gain a comprehensive understanding to become an expert fitness coach and have a clear understanding of dieting and fitness and the process to plan customised online weight loss programs. Weight Loss And Fitness Coach Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Introduction & What You Will Learn In The Course Who This Course Is For What Is Nutrition. The 5 Principles Of Healthy Eating The True Dieting Pyramid Calorie Balance Calories Explained Bodyweight And Health3 Calories & Bodyweight In A Healthy Diet The Twinkie Diet - An Extreme Example Weight Loss And Health How Many Calories Should You Consume Per Day Healthy Weight Ranges Explained How To Lose Weight Part 1 How To Lose Weight Part 2 How To Take Diet Breaks Correctly How To Properly Track Your Calories How To Lose Weight Without Tracking Calories Food Composition Food Composition Explained Protein Composition Carbohydrates Composition Fat Composition Recommendations Food Composition Macronutrients Macronutrients Explained The Relationship Between Protein And Health Protein Needs For General Health Fat Needs For General Health Carbohydrate Needs For General Health Macronutrients Recommendations Nutrient Timing Nutrient Timing Explained Nutrient Timing Pros & Cons Nutrient Timing Recommendations Supplements Supplements Explained Why Multivitamins Aren't A Good Idea The Best Supplements For Vegans & Vegetarians The Best Supplements For Joint & Bone Health How To Boost Testoterone Supplements Recommendations Common Diet Trends Explained The Fundamentals Of Healthy Eating Making Small Changes Towards A Healthier Diet How To Read A Nutrition Label Healthy Eating Fundamentals Health Myths Overview Dieting Myth #1: Carbs Are Bad For You Dieting Myth #2: Fat Is Bad For You Dieting Myth #3: Protein Is Bad For You Dieting Myth #4: Eating Eggs Raises Cholesterol Dieting Myth # 5: Avoid Salt At All Cost Dieting Myth #6: Eat Several Small Meals To Boost Metabolism Dieting Myth #7: Diet Foods Lead To Fat Loss Dieting Myth #8: Red Meat Causes Cancer Health Myths, Diet Fads & More Common Diets Introduction Gluten-Free Diet Explained Paleo Diet Explained Low Carb Explained Intermittent Fasting Vegan Diet Explained Micronutrients (Vitamins & Minerals) Vitamin A Vitamin B Vitamin C Vitamin D Vitamin E Vitamin K Calcium Magnesium Phosphorus Potassium Sodium Copper Zinc Water Who should take this course? This Weight Loss and Fitness Coach Course is primarily aimed at: Fitness coach Gym trainers Fitness model Fitness enthusiast Aspiring fitness coach Anyone who wants to lead a healthy life Anyone who needs assistance with losing weight Anyone who is interested in learning how to design a custom diet plan However, this course is not restricted to any single profession or field of work. This course can also benefit anyone who wants to learn more about weight loss and fitness techniques in order to stay fit and healthy. Entry Requirements There are no academic entry requirements for this Weight Loss and Fitness Coach Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Weight Loss and Fitness Coach Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This course covers the basics of agile project management, its principles, benefits and the role of leaders in agile project management. In this course, you will learn agile methodologies and master various essential skills to lead and deliver projects with adaptability and efficiency. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the fundamentals of both agile and conventional project management Recognise the principles and benefits of agile project management Understand the role of leaders in agile project management Know how to maintain diversity in an agile team Recognise the stages of both agile and conventional project management Know how to initiate a project and manage an agile team Learn the fundamental of establishing an effective communication Know how to develop and lead a high-performance team Gain skills and knowledge to develop yourself as a self-confident professional Know how to perform risk analysis and use strategies to manage risks Learn how to set goals and manage individuals Why Agile Project Management Training Course right for you? This agile project management training course is ideal for Project Managers who want to gain skills and knowledge about agile project management, as well as for those who want to create an effective agile project management strategy for their company. This course will help you develop a comprehensive understanding of both Agile and conventional project management ideas and techniques, as well as how to combine them in the proper ratios to handle any project. You will understand how to maintain diversity in an agile team, the stages of agile project management and how to ensure effective communication among all members. This course explains the definition stage, the planning stage, the delivery stage, and the closure stage of the conventional project management system. Finally, you will learn how to manage individuals and manage your team as a project manager. Upon successful completion of this course, you gain skills ad knowledge about both agile project management and conventional project management system to build a successful career in the project management sector. Agile Project Management Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Introduction What is Agile Project Management What is Agile Project Management What is Agile Manifesto What is Agile Manifesto Four Foundational Agile Values Four Foundational Agile Values Twelve Supporting Agile Principles Twelve Supporting Agile Principles Role of Leaders in Agile PM Role of Leaders in Agile PM Managing Diversity in an Agile Team Managing Diversity in an Agile Team Importance of Leadership in Agile Importance of Leadership in Agile SCRUM Methodology SCRUM Methodology Extreme Programming Methodology Extreme Programming Methodology Stages of Agile Project Management Stages of Agile Project Management Importance of Accountability Importance of Accountability Agile Team - Values & Ethics Agile Team - Values & Ethics Agile Team Management Agile Team Management Pitfalls to Effective Communication Pitfalls to Effective Communication Tips for Effective Communication Tips for Effective Communication Launchpresentation Project Management Fundamentals: Know the Principles and Get it Right What is a Project The Four Stage Project Lifecycle Project Stages and Boundaries One Reason why Projects go Wrong Terminology used in the Project Stages More on Project Gateways / Stage Gates Project Definition Stage: The Vital Foundation to Your Success Define your Project: Goals and Objectives Understanding Project Scope Dealing with Scope Creep Project Definition: Summary Project Planning Stage: Failing to Plan = Planning to Fail The Book of the Plan The Stakeholder Engagement Process Stakeholder Analysis Milestones are your Best Friends The Work Breakdown Structure The Gantt Chart Tools for Creating a Gantt Chart The Linear Responsibility Chart (LRC) aka The RACI Chart The Risk Management Process Risk Analysis The Six Strategies for Managing Risks The Risk Register (or Risk Log) Project Delivery Stage: Don't you Love it When a Plan Comes Together The Four Essentials of Leading your Team Project Delivery - The Three Key Cycles Project Closure Stage: Deep Sigh - You're Nearly Done Closing Words Personal Effectiveness - How to Be an Awesome Professional Monday: Self-confidence Tuesday: Personal Time Management Wednesday: Assert Yourself Thursday: Problem Solving Friday: Presenting Managing Individuals - How to Get the Best From Your People Monday: Goal Setting Tuesday: Delegation Wednesday: Feedback Thursday: Poor Performance Friday: Coaching Communication Skills - How to Make Your Management Voice Heard Monday: Listening Tuesday: Motivating Wednesday: Meetings Thursday: Negotiating Friday: Conflict Team Management - How to Create and Keep A High Performance Team Monday: The Power of Teams Tuesday: Team Development Wednesday: Team Maintenance Thursday: The Four Essentials of Team Management Friday: Team Meetings Manager's Toolkit - How to Adapt to Whatever The Job Throws At Yo Monday: Emotional Intelligence Tuesday: Transactional Analysis Wednesday: The SCOPE Process Thursday: Selecting Management Styles Friday: The Powerhouse Loop Who should take this course? This agile project management training course is primarily aimed at: Project managers Team leaders Project team members Aspiring project managers Anyone looking to enhance their project management skills Anyone who wants to learn about agile project management New project managers who want to gain agile project management skills However, this course is not restricted to any single profession or field of work. This course can also benefit anyone who wants to learn more about agile project management in order to handle their own projects. Entry Requirements There are no academic entry requirements for this agile project management training course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This agile project management training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Become a successful therapist and life coach with our accredited, comprehensive, holistic program. Gain skills in mental health, communication, psychology, and personal development. Learn from expert instructors, access interactive materials, and join a supportive community. Flexible learning and certification enhance your career prospects. Ideal for aspiring and current professionals.

Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan

NLP Business Diploma - The Fundamentals of Collaborative Relationships training & certification with Proactive NLP Ltd is your first step towards developing collaborative leadership and collaborative cultures. Start transforming your projects now!