5030 Communication Skills courses

Embark on a rewarding journey in adult care with our comprehensive Adult Care Diploma. Understand mental and physical health complexities, enhance quality of life for the elderly, and prepare for the future of care with advanced planning. Ideal for aspiring caregivers seeking depth, empathy, and expertise in their career.

In this course, we’re going to cover all the strategies you need to succeed in customer service.

Advance your professional communication with our Business Writing course. Master English grammar, vocabulary, email etiquette, persuasive writing, and more to craft impactful business documents. Perfect for professionals seeking to refine their writing prowess.

Embark on a transformative journey into the healthcare realm with the 'Nursing Assistant Diploma (Online)' course. This comprehensive program is designed to sculpt you into a proficient nursing assistant, equipped with the knowledge and skills required in modern healthcare settings. Your expedition begins with an introduction to the role of a Personal Assistant in nursing, laying the groundwork for your development in this vital field. The course then navigates through the diverse healthcare environments, preparing you to adapt and excel in various settings. As you progress through the modules, you will delve into the critical areas of legal standards, ethical practice, and effective communication in nursing - pillars of the profession. The curriculum covers essential topics such as health and safety, hygiene, infection control, and asepsis, ensuring you are well-versed in maintaining high care standards. The later stages of the course focus on specialized areas like medication administration, understanding the immune system, managing rest and sleep, addressing mobility issues, pain management, nutrition, fluid balance, elimination processes, and oxygenation. This thorough education aims to prepare you not just as a nursing assistant, but as a compassionate caregiver who understands the comprehensive needs of patients. Learning Outcomes Acquire foundational knowledge in nursing and personal assistant roles. Understand and apply legal and ethical standards in nursing practice. Develop effective communication skills specific to nursing. Gain proficiency in critical nursing practices including hygiene, infection control, and asepsis. Learn specialized nursing skills such as medication administration, pain management, and patient nutrition. Why choose this Nursing Assistant Diploma (Online) course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Nursing Assistant Diploma (Online) course for? Individuals aspiring to become nursing assistants. Healthcare workers seeking to expand their skill set. Personal assistants in healthcare settings aiming for a nursing role. Caregivers desiring formal training in nursing practices. Medical students interested in foundational nursing skills. Career path Nursing Assistant - £18,000 to £25,000 Healthcare Assistant - £17,000 to £23,000 Patient Care Technician - £19,000 to £26,000 Home Health Aide - £16,000 to £22,000 Medical Assistant - £18,000 to £24,000 Personal Care Assistant - £17,000 to £21,000 Prerequisites This Nursing Assistant Diploma (Online) does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Nursing Assistant Diploma (Online) was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to PA - Personal Assistant Diploma Introduction to PA - Personal Assistant Diploma 00:15:00 Module 02: Working in Different Healthcare Settings Working in Different Healthcare Settings 00:15:00 Module 03: Legal, Standards and Professional Aspects of Ethical Practice: Part - 1 Legal, Standards and Professional Aspects of Ethical Practice: Part - 1 00:50:00 Module 04: Legal, Standards and Professional Aspects of Ethical Practice: Part - 2 Legal, Standards and Professional Aspects of Ethical Practice: Part - 2 00:48:00 Module 05: Effective Communication in Nursing Effective Communication in Nursing 00:47:00 Module 06: Health and Safety in Nursing Health and Safety in Nursing 00:47:00 Module 07: Hygiene in Nursing Hygiene in Nursing 00:30:00 Module 08: Infection Control Infection Control 00:57:00 Module 09: Asepsis in Nursing Asepsis in Nursing 00:16:00 Module 10: Medication Administration in Nursing Medication Administration in Nursing 00:18:00 Module 11: Understanding the Immune System in Nursing Understanding the Immune System in Nursing 00:26:00 Module 12: Rest and Sleep Management in Nursing Rest and Sleep Management in Nursing 00:17:00 Module 13: Mobility and Immobility Issues of Patients in Nursing Mobility and Immobility Issues of Patients in Nursing 00:15:00 Module 14: Pain Management for Nurses Pain Management for Nurses 00:22:00 Module 15: Nutrition in Nursing Nutrition in Nursing 00:23:00 Module 16: Fluid and Electrolyte Balance Fluid and Electrolyte Balance 00:21:00 Module 17: Assisting with Elimination Assisting with Elimination 00:28:00 Module 18: Oxygenation in Nursing Oxygenation in Nursing 00:28:00 Mock Exam Mock Exam - Nursing Assistant Diploma (Online) 00:20:00 Final Exam Final Exam - Nursing Assistant Diploma (Online) 00:20:00

Are you an HR or researching to be one? Our course will provide an overview of HRM's key concepts and principles. You will gain practical skills and knowledge, enabling you to manage and develop an organisation's workforce effectively. You will learn about HR professionals' various functions and responsibilities, and strategies for recruiting, selecting, and retaining employees. You will also gain an understanding of employment laws and regulations and how to manage employee relations and performance effectively. Human Resource Management (HRM) is a field that focuses on managing and maximising the performance and productivity of an organisation's employees. It covers various activities and responsibilities, including hiring and onboarding new employees, training and development, performance appraisal, compensation and benefits, employee relations, and compliance with employment laws and regulations. The main goal of HRM is to ensure that an organisation's workforce is aligned with its business goals and objectives. This involves identifying the skills and competencies needed to support the organisation's operations and then recruiting and retaining employees who possess those skills. HRM also develops and implements policies and procedures that support a positive and productive work environment and promote diversity, equity, and inclusion within the organisation. This Advanced Diploma in Human Resources Management at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPD (with 180 CPD points) to make your skill development and career progression related to substantial and easier than ever! Overall, this course will provide a comprehensive introduction to the field of HRM and equip you with the skills and knowledge needed to succeed in a career in this dynamic and rewarding field. Why Prefer this Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing this course Get a Free Student ID card with this course! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging course content and activities The course assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support This comprehensive course can help you achieve your career aspirations and prepare for your ideal job. It offers an extensive and immersive learning experience that you can work through at your own pace to improve your skills and knowledge. Start your learning journey today and take a step towards a brighter future with this course. Begin building the skills and knowledge you need to succeed in your desired career and make your dreams a reality. *** Course Curriculum *** Here is the curriculum breakdown of the course: Module 1: Introduction to Human Resource Module 2: An Overview of the Recruitment Industry Module 3: The UK Recruitment Legislation Module 4: The Recruitment Process Module 5: Negotiation Techniques Module 6: Key Performance Indicators for the Recruitment Industry Module 7: Employee Training & Development Process Module 8: Candidate Management Module 9: Candidate Interview Processes Module 10: Managing Meetings & Giving Feedback Module 11: Performance Appraisal Management Module 12: Employee Relations Module 13: Motivation & Counselling Module 14: Ensuring Health & Safety at the Workplace Module 15: Employer Record & Statistics Module 16: Conflict Management Module 17: Employee Termination Module 18: Organisational Skills Module 19: Communication Skills Module 20: Stress Management Module 21: Time Management Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Advanced Diploma in Human Resources Management at QLS Level 7 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? If you want to learn more about Human Resources Management, this course is for you. It will thoroughly understand the topic and help you grasp the fundamental concepts. This course is open to anyone, regardless of location or background. In addition, the course materials are accessible from anywhere in the world, so you can take advantage of this learning opportunity no matter where you are. You may want to consider enrolling in this course if you: Want to gain a deeper understanding of Human Resources Management Are already working in this field and want to learn more about it. Are you a student studying a related field Are seeking employment in the Human Resources Management industry. Requirements You will not need any prior background or expertise. All you need to take this course is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path This Diploma will provide you with the skills and knowledge needed to succeed in a career in the following field: Human Resources Manager (Avg. Annual Salary: £28,000 to £50,000) in the UK Human Resources Assistant (Avg. Annual Salary: £17,000 to £25,000) in the UK Human Resources Officer (Avg. Annual Salary: £15,000 to £50,000) in the UK Certificates CPD Accredited Certificate Digital certificate - £10 Advanced Diploma in Human Resources Management at QLS Level 7 Hard copy certificate - £139 After successfully completing the Advanced Diploma in Human Resources Management at QLS Level 7 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Are you looking to improve your current abilities or make a career move? Our unique Course might help you get there! Expand your expertise with high-quality training - study the Confidence Building & Assertiveness and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through this course. Learning Outcomes of this course : How to express yourself eloquently and with confidence Develop the skills to confront challenging situations and manage conflict Learn how to receive constructive feedback and share your ideas and opinions Unlock the power of your mind to attract positive energy and outcomes Banish negative emotions and learn how to think like a winner Improve your body language and communication skills to express yourself better This course is accredited by the CPD and provides 10 CPD points. Students can expect to complete this course in around 01 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our Confidence Building & Assertiveness course. This course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Confidence Building & Assertiveness course, you will receive an instant e-certificate as proof of comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling in this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. Confidence Building & Assertiveness provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. Confidence Building & Assertiveness cover everything you need in order to progress in your chosen career. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enroling on Confidence Building & Assertiveness will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the Confidence Building & Assertiveness program. Skills You Will Gain The skills you will gain after completing this course: Self-confidence Body language Communication Motivation The Confidence Building & Assertiveness course has been designed by experts, to create a rich and in-depth training experience for all the students who enrol on it. Enrol on this course now and get instant access to all Confidence Building & Assertiveness course materials. Then, enjoy this course materials online from any internet-enabled device and learn when it suits you. Start your learning journey with this Confidence Building & Assertiveness straight away and take a step forward in securing a better future! Why should you choose this course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Our course consists of the following learning modules: Module 01: What You Will Learn Module 02: What Is Assertiveness Part 1 Module 03: What Is Assertiveness Part 2 Module 04: Your Rights And Beliefs Module 05: Assertive Body Language Module 06: Assertiveness Feedback Cards Module 07: Express Yourself- Speak Up, Share Your Ideas & Opinions, Express W Module 08: Provide Helpful Feedback To Others Module 09: Receive Negative Feedback, React & Defend Yourself When Criticized Module 10: Learn To Say No Module 11: Deal With Conflicts, Deal With Confrontation, Challenging Situations Module 12: Reduce Negative Emotions & Discomfort When Talking To People Assessment Process Once you have completed all the modules in this course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed this course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Confidence Building & Assertiveness Course Right for You? This course is ideal for anyone interested in this topic and who wants to learn more about it. This course will help you gain a strong understanding of the core concepts and will allow you to gain in-depth knowledge of the subject matter. This course is suitable for everyone. There are no specific entry requirements, and you can access the Confidence Building & Assertiveness course materials from anywhere in the world. Requirements There are no previous knowledge requirements for the program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this Confidence Building & Assertiveness course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. Browse this 100% online Confidence Building & Assertiveness course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry Skillset with this course. Career path This course will help you to kickstart or take your career in the relevant sector to the next level. This course will help you achieve a position of respect and dignity, and you will be able to get ahead of the competition. The course certificate will add significant weight to your CV and will help you in procuring jobs in the relevant industry. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

This comprehensive bundle encompasses two crucial areas in healthcare: Adult Nursing Training and Health and Social Care Training. Dive into the world of nursing, understanding legal, ethical, and professional standards, along with essential skills like communication, infection control, and medication administration. Explore various aspects of patient care across different life stages. In Health and Social Care, learn about communication, rights, responsibilities, safeguarding, risk management, and promoting equality and diversity. Equip yourself with the skills and knowledge to provide compassionate and dignified care for vulnerable adults. Learning Outcomes: Gain foundational knowledge of nursing principles and practices. Understand legal, ethical, and professional aspects of healthcare. Develop effective communication skills in patient care. Master infection control and asepsis techniques. Explore patient care across different life stages. Learn about immunity, pain management, nutrition, and oxygenation. Grasp the fundamentals of health and social care principles. Acquire skills in promoting equality, safeguarding, risk management, and health and safety. Why buy this Safeguarding Health and Dignity for Vulnerable Adults Bundle?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Safeguarding Health and Dignity for Vulnerable Adults Bundle you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Safeguarding Health and Dignity for Vulnerable Adults Bundle course is ideal for Aspiring nurses and healthcare professionals. Individuals pursuing a career in health and social care. Caregivers and support workers in healthcare settings. Anyone interested in providing dignified care for vulnerable adults. Prerequisites This Safeguarding Health and Dignity for Vulnerable Adults Bundle was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Registered Nurse - Average Salary: £24,000 - £40,000 per year. Health and Social Care Support Worker - Average Salary: £18,000 - £24,000 per year. Healthcare Assistant - Average Salary: £17,000 - £23,000 per year. Senior Care Assistant - Average Salary: £18,000 - £26,000 per year. Social Worker - Average Salary: £25,000 - £40,000 per year. Course Curriculum Adult Nursing Training Module 01: Introduction to Nursing 00:17:00 Working in Different Healthcare Settings 00:15:00 Module 03: Understanding legal, professional standards of practice and ethical aspects of health care- Part 1 00:52:00 Module 04: Understanding legal, professional standards of practice and ethical aspects of health care- Part 2 00:50:00 Module 05: Effective Communication in Nursing 00:47:00 Health and Safety in Nursing 00:47:00 Hygiene in Nursing 00:30:00 Infection Control 00:57:00 Asepsis in Nursing 00:16:00 Medication Administration in Nursing 00:18:00 Module 11: Adult Care in Different Life Stages 00:17:00 Module 12: Understanding Immune System in Nursing 00:28:00 Module 13: Rest and Sleep Management in Nursing 00:19:00 Module 14: Mobility and Immobility Issues of Patients in Nursing 00:17:00 Module 15: Pain Management for Nurses 00:24:00 Module 16: Nutrition in Nursing 00:25:00 Module 17: Fluid and Electrolyte Balance 00:23:00 Module 18: Assisting with Elimination 00:30:00 Module 19: Oxygenation in Nursing 00:30:00 Health and Social Care Training Module 01: Introduction to Health and Social Care 00:19:00 Communication and its Relevance 00:41:00 Rights and Responsibilities as a Health and Social Care Worker 00:39:00 Role as A Caregiver and Healthcare Professional 00:23:00 Working in Health and Social Care; Promoting Equality, Diversity and Rights 00:46:00 Important Principles and Policies in Health and Social Care Work 00:20:00 Module 07: Safeguarding Vulnerable Individuals 00:52:00 Module 08: Health and Safety Responsibilities 00:51:00 Module 09: Risk Management in Health and Social Care 00:03:00 Mock Exam Mock Exam - Safeguarding Health and Dignity for Vulnerable Adults Bundle 00:20:00 Final Exam Final Exam - Safeguarding Health and Dignity for Vulnerable Adults Bundle 00:20:00

Improve your Self Esteem and Development and feel the change in you You may think of it as your inner voice - the voice that tells you whether you are good enough to do or achieve something. If that is the case then you are suffering from lack of self esteem and self development. Self-esteem is about how we value ourselves, our perceptions and beliefs in who we are and what we are capable of. Our self-esteem can be misaligned with other people's perception of who we are. Self development is a lifelong process. It is a way for people to assess their skills and qualities, consider their aims in life and set goals in order to realise and maximise their potential. Although early life development and early formative experiences within the family, at school, etc. can help to shape us as adults, personal development should not stop later in life. With this course you can learn how to improve on your self esteem and development so that you can tackle day to day situations with more confidence. Course Highlights Self Esteem & Self Development Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Self Esteem & Self Development Course into 45 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 16 hours  and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Self Esteem & Self Development Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Self Esteem & Self Development Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Self Esteem & Self Development Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Development of Self Esteem INTRODUCTION FREE 01:00:00 LOW SELF-ESTEEM? Why It Occurs? FREE 01:00:00 YOUR LACK OF SELF-ESTEEM 01:00:00 SELF ESTEEM - GETTING TO THE Root OF THE ISSUE 01:00:00 SELF-ESTEEM AND THE INNER VOICE 01:00:00 YOU GET WHAT YOU PROJECT 01:00:00 SELF-ESTEEM BUILDING EXERCISES 01:00:00 WHERE, WHEN AND HOW TO BUILD SELF-ESTEEM 01:00:00 CONCLUSION 00:30:00 Being Assertive Module One - Getting Started FREE 01:00:00 Module Two - What Does Self-Confidence Mean To You FREE 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Assertiveness Skills Training Diploma- Activities 00:00:00 Development of the Self Self Development through Visualization and Affirmation 01:00:00 Hints in Affirmation and Visualization 01:00:00 Development for Affirmation and Visualization 01:00:00 How to Build Critical Thinking Skills 01:00:00 Visualizing Problems with Affirmations 01:00:00 Development Evaluation in Affirmation and Visualization 00:30:00 Practice Development through Visualization and Affirmation 01:00:00 Self-Development Procedures through Visualization 01:00:00 Development thru Visualization of Problems in Affirmation 01:00:00 Process of Affirmation through Development Visualization 01:00:00 Sense of Development thru Affirmation and Visualization 01:00:00 Natural Development thru Affirmation and Visualization 01:00:00 Visualization through Development Affirmation 01:00:00 Choices in Development thru Affirmation and Visualization 01:00:00 Development thru Argument Affirmation and Visualization 01:00:00 Visualization in Development of Affirmation 01:00:00 Revolutionary Development thru Visualization and Affirmation 00:30:00 Focus for Development thru Visualization and Affirmation 01:00:00 Visualization Music thru Affirmation Development 01:30:00 Energy Development thru Visualization and Affirmation 01:00:00 Relax with Development thru Affirmative Visualization 01:00:00 New Age Development in Affirmative Visualization 01:00:00 Conclusion 00:15:00 Mock Exam Mock Exam- Self Esteem & Self Development Course 00:30:00 Final Exam Final Exam- Self Esteem & Self Development Course 00:30:00

The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points

After establishing a solid base of fundamental sales techniques, you will further your understanding of identifying potential clients, applying specific strategies to your day-to-day professional business practice, networking and forming relationships, and good customer service. You will also discover how to best establish your personal brand through strong interpersonal and influencing skills. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Sales Techniques is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Course Content Sales Techniques Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Relationship in Sales Focusing on Your Customer 00:15:00 What Influences People in Forming Relationships? 00:30:00 Disclosure 00:15:00 How to Win Friends and Influence People 00:15:00 Communication Skills for Relationship Selling 01:00:00 Non-Verbal Messages 00:30:00 The Handshake 00:30:00 Small Talk 00:15:00 Networking 00:15:00 Sales Strategies Selling Skills 00:15:00 The Sales Cycle 00:30:00 Framing Success 00:15:00 Setting Goals with SPIRIT! 00:15:00 The Path to Efficiency 00:15:00 Customer Service 00:15:00 Selling More 00:15:00 Selling Price 00:15:00 Reference Book Personal Selling Skills 00:00:00 Psychology Of Selling 00:00:00 Mock Exam Mock Exam- Increasing Sales Technique 00:20:00 Final Exam Final Exam- Increasing Sales Technique 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.