5030 Communication Skills courses

Embark on a Compassionate Journey: End of Life Care and Support Diploma In the delicate tapestry of life, the 'End of Life Care and Support Diploma' emerges as a guiding light, offering profound insights and invaluable skills to those venturing into the realm of compassionate care. This course is not merely a collection of modules; it's a poignant narrative, weaving together the intricacies of end-of-life care. From understanding the goals of care to navigating legal aspects, each module is a stepping stone towards becoming a compassionate caregiver. Delve into the heart of palliative care, where physical, neurological, and psychosocial dimensions are embraced with empathy and expertise. Learning Outcomes Acquire a comprehensive understanding of end-of-life care principles and services. Navigate the intricacies of advance care planning and the holistic assessment of palliative care. Cultivate effective communication skills during the end-of-life journey. Provide quality care for individuals with physical and neurological illnesses. Embrace the spiritual and psychosocial dimensions of palliative care, ensuring holistic support. Why choose this End of Life Care and Support Diploma? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this End of Life Care and Support Diploma for? Aspiring caregivers and healthcare professionals seeking expertise in end-of-life care. Individuals desiring to provide compassionate and holistic support during the final stages of life. Those working in palliative care looking to enhance their knowledge and skills. Caregivers aiming to navigate legal aspects related to end-of-life care. Anyone passionate about making a difference in the lives of those nearing the end of their journey. Career path Palliative Care Specialist: £30,000 - £45,000 Hospice Care Coordinator: £25,000 - £40,000 End-of-Life Care Consultant: £35,000 - £50,000 Care Home Manager: £30,000 - £45,000 Bereavement Support Counselor: £28,000 - £40,000 Legal Advisor in End-of-Life Care: £40,000 - £55,000 Prerequisites This End of Life Care and Support Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.This End of Life Care and Support Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to End of Life Care Introduction to End of Life Care 00:18:00 Module 02: Availability of Services Availability of Services 00:32:00 Module 03: Advance Care Planning Advance Care Planning 00:24:00 Module 04: Goals of Care Goals of Care 00:12:00 Module 05: Physical Illness Physical Illness 00:33:00 Module 06: Neurological Illness Neurological Illness 00:35:00 Module 07: Quality Care at the End of Life Quality Care at the End of Life 00:12:00 Module 08: Communication During the End of Life Communication During the End of Life 00:20:00 Module 09: Palliative Care Holistic Assessment Palliative Care Holistic Assessment 00:12:00 Module 10: Spiritual and Psychosocial Care Spiritual and Psychosocial Care 00:29:00 Module 11: Care after Death Care after Death 00:15:00 Module 12: Further Support, Training and Development Further Support, Training and Development 00:19:00 Module 13: Legal Aspects Legal Aspects 00:30:00 Assignment Assignment - End of Life Care and Support Diploma 00:00:00

Imagine a world where every conversation you have is meaningful and impactful. 'Mindful Listening' is designed to transport you to such a world. This course opens with an exploration of mindful listening, introducing you to the profound impact of truly hearing and understanding others. As you navigate through this journey, you will unlock the secrets to not just hearing, but truly comprehending and empathetically engaging with those around you. As you delve deeper into the curriculum, you will explore the relationship between mindfulness, meditation, and effective communication. The skills taught in this course go beyond mere listening; they encompass self-awareness, empathy, and the ability to foster meaningful connections in both personal and professional settings. By the end of your journey, you will have woven mindful listening into the fabric of your daily life, influencing how you interact with the world around you, promoting cultural sensitivity, and making a positive social impact. Learning Outcomes Comprehend the essence of mindful listening and its benefits. Apply mindfulness meditation techniques to enhance listening skills. Develop heightened self-awareness for improved communication. Utilize mindful listening to strengthen relationships. Integrate mindful listening practices into various professional and cultural contexts. Why choose this Mindful Listening course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Mindful Listening course for? Individuals seeking to improve personal and professional relationships. Professionals in counselling, therapy, or coaching roles. Team leaders and managers in business settings. Educators and trainers aiming to enhance communication skills. Anyone interested in personal development and effective communication. Career path Life Coach - £30,000 to £50,000 Human Resources Specialist - £28,000 to £45,000 Mental Health Counsellor - £27,000 to £42,000 Corporate Trainer - £30,000 to £48,000 Mediator or Conflict Resolution Specialist - £31,000 to £46,000 Customer Service Manager - £29,000 to £44,000 Prerequisites This Mindful Listening does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Mindful Listening was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Mindful Listening Introduction to Mindful Listening 00:16:00 Module 02: The Fundamentals of Mindful Listening The Fundamentals of Mindful Listening 00:20:00 Module 03: Mindfulness Meditation Mindfulness Meditation 00:20:00 Module 04: Developing Self-Awareness Developing Self-Awareness 00:16:00 Module 05: Mindful Communication Mindful Communication 00:21:00 Module 06: Mindful Listening in Relationships Mindful Listening in Relationships 00:19:00 Module 07: Mindful Listening in Professional Settings Mindful Listening in Professional Settings 00:20:00 Module 08: Mindful Listening Practises Mindful Listening Practises 00:20:00 Module 09: Cultivating Empathy and Compassion Cultivating Empathy and Compassion 00:21:00 Module 10: Integrating Mindful Listening into Your Life Integrating Mindful Listening into Your Life 00:20:00 Module 11: Mindful Listening and Cultural Sensitivity Mindful Listening and Cultural Sensitivity 00:22:00 Module 12: Mindful Listening and Social Impac Mindful Listening and Social Impac 00:20:00 Module 13: Final Reflection and Integration Final Reflection and Integration 00:20:00 Mock Exam Mock Exam - Mindful Listening 00:20:00 Final Exam Final Exam - Mindful Listening 00:20:00

Do you want to be the next big retail superstar? Are you ready to take your current retail career to the next level? This dynamic global sector could be yours with this comprehensive Retail Management (for Manager) course! This advanced Retail Management (for Manager) is ideal for anyone looking to advance to the top of the retail career ladder. Successful retail managers can find work in every major town and city around the world. Learn how to take your existing sales skills to the next level, how to build strong customer relationships, and how to reap the benefits of professional-level communication skills. In addition, master the art of dealing with difficult customers, learn how to read customer behaviour accurately, and examine the most important stock management issues in Retail Management. In retail management, achieving customer satisfaction is essential. Enrol in our Retail Management (for Manager) course to advance your retail management talent and some highly relevant retail management skills to progress your management excellence. Learning Outcomes After completing this Retail Management (for Manager) course, the learner will be able to: Understand the fundamentals of Retail Management. Build and sustain relationships in retailing. Understand the strategic planning in retailing. Gain a thorough understanding of retail challenges and theories. Understand retail consumers. Explain retail segmentation and strategies. Understand the importance of location in a retail business. Understand merchandise management. Understand the buying decision process and customer satisfaction. Understand retail business operations. Understand category management. Understand retail marketing mix. Understand retail pricing. Explain retail supply chain and promotional strategies. Understand emerging trends in retail. Understand the impact of information technology in retailing. Why Choose Retail Management (for Manager) Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Retail Management (for Manager) Course Free 1 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Retail Management (for Manager) course] Course Curriculum of Level 5 Retail Management Course Module 01: A Quick Overview of Retail Management Module 02: Building and Sustaining Relationships in Retailing Module 03: Strategic Planning in Retailing Module 04: Retail Challenges and Theories Module 05: Understanding Retail Consumer Module 06: Exploring Retail Segmentation and Strategies Module 07: Retail Business Location Module 08: Merchandise Management Module 09: Buying Decision Process and Customer Satisfaction Module 10: Retail Business Operations Module 11: Category Management Module 12: Retail Marketing Mix Module 13: Retail Pricing Module 14: Retail Supply Chain and Promotional Strategies Module 15: Emerging Trends in Retail Module 16: Impact of the Information Technology in Retailing >> ------------------ << Assessment Method After completing each module of the Retail Management (for Manager) Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Retail Management (for Manager) Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Learners can take this Retail Management (for Manager) course even if they have no prior knowledge of Retail and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the course. There are no admissions deadlines, and you can start this course at any time. Requirements There are no specific requirements for this Retail Management (for Manager) course because it does not require any advanced knowledge or skills. Career path After completing the Retail Management (for Manager) course, you will be able to grasp specific knowledge and skills with the highest level of confidence in order to improve yourself and enhance your professional skills such as: Retail Team Leader Sales Producer Service Supervisor Store Manager Warehouse Producer Floor Leader Promotions Coordinator Retail Management Trainer Team Leader Certificates Certificate of completion Digital certificate - Included

Learn essential parenting skills and techniques in our online course. Discover effective approaches to create strong family bonds and foster a conducive environment for everyone. Whether you’re a new parent or seeking to enhance your existing skills, this course provides valuable insights. Enrol now and build a foundation for positive parenting!

Sharpen Your Virtual Management Skills, Enhance Your Productivity and Collaborate Effectively to Drive Results.

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Overview The Air Hostess / Cabin Crew Training Course provides comprehensive training in the basics of air hostess duties and responsibilities. Participants will learn essential skills and knowledge required for handling emergency situations, providing excellent customer service, and pursuing a career as an air hostess or cabin crew member. Learning Outcomes: Gain knowledge of the basics of air hostess duties and responsibilities, including passenger safety and comfort. Develop skills for handling emergency situations on board an aircraft and ensuring passenger safety. Acquire the necessary skills and attributes required to provide excellent customer service and enhance the overall passenger experience. Learn the essential skills for effective communication, teamwork, and problem-solving in a cabin crew setting. Understand the industry-specific terminology and glossary used in aviation and airline operations. Gain insights into the recruitment process and job application tips for pursuing a career as an air hostess or cabin crew member. Why buy this Air Hostess / Cabin Crew Training Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Air Hostess / Cabin Crew Training Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Air Hostess / Cabin Crew Training Course course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Air Hostess / Cabin Crew Training Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Air Hostess / Cabin Crew Training Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Air Hostess / Cabin Crew Training Course is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Basics of Air Hostess Module 1: Who are Air Hostesses? 00:20:00 Module 2: The History of Air Hostess 00:15:00 Module 3: Why Make a Career in Air Hostess? 00:10:00 Duties and Responsibilities of Air Hostesses Module 4: General Duties and Responsibilities 00:15:00 Module 5: Responsibilities Before and After Each Flight 00:10:00 Glossary Module 6: Airline Employment Glossary 00:05:00 Module 7: Glossary: List of Acronyms and Definitions 00:15:00 Training Module 8: Training Facilities and Devices 00:15:00 Module 9: Air Hostess - Initial Safety Training 00:15:00 Module 10: Aviation Indoctrination Training 00:10:00 Handling Emergency Situations Module 11: Dealing with the Situations 00:10:00 Module 12: Abnormal and Emergency Situations Training 00:20:00 Module 13: How to Handle an in-Flight Emergency 00:15:00 Required Skills Module 14: Communication Skills 00:10:00 Module 15: Customer Service Skills 00:10:00 Module 16: Essential Skills Needed 00:10:00 Go for the Job Module 17: Best Qualities to Highlight in Your Air Hostess Application Resume 00:10:00 Module 18: How to be a Stand-Out Candidate 00:10:00 Assignment Assignment - Air Hostess / Cabin Crew Training Course 00:00:00

Embark on a journey to become a skilled and customer-focused retail associate through this comprehensive certificate program. Gain insights into the qualities and psychology of successful retail associates, understand consumer behavior, master effective communication, and learn to target customers strategically. Explore the sales process, checkout management, visual merchandising, in-store and exterior design, and comprehend the significance of the Consumer Rights Act. Acquire essential management skills to lead and collaborate with retail teams while ensuring store safety and compliance. Learning Outcomes: Grasp the fundamental concepts of a retail associate's role. Cultivate essential qualities required for successful retail associates. Understand the psychological aspects that influence retail interactions. Explore the impact of consumer behavior on retail strategies. Develop effective communication skills for customer interactions. Learn to identify trends and effectively target diverse customers. Master the sales process and enhance customer checkout experiences. Comprehend the Consumer Rights Act and its implications. Why buy this Retail Associate Certificate?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Retail Associate Certificate you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Retail Associate Certificate course is ideal for Individuals aspiring to become skilled retail associates. Current retail associates looking to enhance their skills. Customer service professionals transitioning to retail roles. Individuals seeking a comprehensive understanding of retail operations. Prerequisites This Retail Associate Certificate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Retail Sales Associate - Average Earnings: £15,000 - £20,000 per year. Customer Service Representative - Average Earnings: £18,000 - £24,000 per year. Visual Merchandiser - Average Earnings: £20,000 - £30,000 per year. Assistant Store Manager - Average Earnings: £20,000 - £28,000 per year. Retail Supervisor - Average Earnings: £18,000 - £24,000 per year. Course Curriculum Module 01: Introduction to Retail Associate Introduction to Retail Associate 00:15:00 Module 02: Qualities of a Retail Associate Qualities of a Retail Associate 00:23:00 Module 03: Retail Psychology Retail Psychology 00:12:00 Module 04: Importance of Consumer Behaviour Importance of Consumer Behaviour 00:10:00 Module 05: The Importance of Communicating with Customers The Importance of Communicating with Customers 00:18:00 Module 06: Taking Trends and Targeting Customers Effectively Taking Trends and Targeting Customers Effectively 00:10:00 Module 07: The Sales Process and Dealing with Customers at the Checkout The Sales Process and Dealing with Customers at the Checkout 00:10:00 Module 08: Consumer Rights Act Consumer Rights Act 00:16:00 Module 09: Introduction to Visual Merchandising Introduction to Visual Merchandising 00:16:00 Module 10: In-Store Design In-Store Design 00:18:00 Module 11: Exterior Design Exterior Design 00:20:00 Module 12: Health & Safety for Retail Stores Health & Safety for Retail Stores 00:20:00 Module 13: Management Skills for Leading Your Team Management Skills for Leading Your Team 00:17:00 Assignment Assignment - Retail Associate Certificate 00:00:00

What Will I Learn? Learn from the Best!...with Learn Sign Language - ASL we have enlisted a well-known Deaf presenter Judy Vardon. She has been Deaf since the age of two. She became famous in the Deaf community when she and her family appeared on America's Extreme Home Makeover show in 2004. She graduated from Lahser High School and is the mother of two sons. She lives with her family in Oak Park, Michigan. Throughout the course, you will be taught via online videos that have both voices over and subtitles to just pure ASL on its own. This is to increase your receptive and productive skills when conversing with a Deaf person or someone who uses ASL. There are also PDF documents to download so you can track the scripts and keep tabs on your progress. The topics that will be covered are the following: - Alphabet, Spelling & Names, Introductions, Family & Rooms in the House, Animals, Numbers, Money & Time, Time & Weather, Transport & Directions, Interests & Hobbies, Food & Drink. Requirements No prior knowledge needed Description American Sign Language (ASL) is a richly expressive system of manual communication used by Deaf Americans and Canadians. This Level 1 Certificate in American Sign Language will be helpful to them who wish to communicate in sign in their personal lives, as well as those who wish to explore vocational opportunities in services to people who are Deaf. Formal signs, finger-spelling, pantomime gestures, facial expressions, body movements and speech will be used to convey meaning in ordinary conversation. This Level 1 Certificate in American Sign Language will introduce you via video to the sign alphabet, names, animals, numbers, places and much more. From ordering in a restaurant to getting around, this course is the go-to guide to help you get communicating in sign language. So, enhance your communication skills by getting this course. Who is the target audience? Anyone who is interested in learning American Sign Language. This could be because you have Deaf members of the family, have Deaf or Hearing Impaired colleagues and you want to have a signed conversation with them. You could also be looking to enhance your skills and use this new language as a tool to help you in your career or help you in your existing job. Introduction Introduction FREE 00:01:00 Alphabet, Spelling and Names... Alphabet with text FREE 00:02:00 alphabet without text FREE 00:01:00 Letter test without text FREE 00:02:00 Letter test with text 00:02:00 Finger spelling names without text FREE 00:02:00 Finger spelling names with text FREE 00:02:00 More Names without text 00:02:00 More names with text 00:01:00 Introductions, Family & Rooms in the house Introductions FREE 00:04:00 Phrase test 00:01:00 Family Vocabulary 00:02:00 Question forms 00:01:00 Short story - receptive skill practice without text 00:02:00 Short story recap with text 00:02:00 Rooms in the house vocabulary 00:14:00 Animals Animals 00:01:00 Animal phrase test without text 00:01:00 Animal phrase test reply with text 00:01:00 Animal phrase test 2 No text 00:01:00 Animal phase test 2 replay with text 00:01:00 Numbers. Money & Time Numbers 1 to 20 00:03:00 Number test and extra numbers 00:03:00 Number test 2 00:02:00 Money signs 00:02:00 Time and months 00:04:00 Mixed Number test 00:03:00 Mixed number test 2 00:02:00 Mixed number test 3 00:03:00 Using numbers for duplication 00:01:00 Practice Time & Weather Story receptive practice - no text 00:02:00 Story receptive replay with text 00:02:00 Weather vocabulary 00:01:00 Weather phrase test without text 00:01:00 Weather phrase replay with text 00:01:00 Story receptive practice - no text 00:01:00 Story receptive replay with text 00:01:00 Transport and Directions Transport Vocabulary 00:01:00 Transport phrases 00:01:00 Direction vocabulary 00:01:00 Direction phrases 1 00:01:00 Direction phrases 2 00:02:00 Direction phrases 3 00:02:00 Getting around phrases - no text 00:02:00 Getting around phrases replay with text 00:02:00 Interests and Hobbies Interest & Hobbies Vocabulary 00:03:00 Phrase test without text 00:01:00 Phrase test replay with text 00:01:00 Food and Drink Food and drink vocabulary 00:03:00 Food and drink vocabulary test 00:01:00 Food & drink phrase test - no text 00:01:00 Food and drink replay with text 00:01:00 American Sign Language Level-Handouts American Sign Language Level-Handouts 00:00:00

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans