179 Communication Skills courses in Shrewsbury

RQF level 1 Awareness of First Aid for Mental Health Each year approximately 1 in 4 people in the UK will experience a mental health condition and at least 1 in 6 employees experience common mental health problems in the workplace. Research has shown that work is the biggest cause of stress which can stop people performing at their best. Mental health conditions are often hidden due to stigma and fear of discrimination and research has shown that a culture of fear and silence around mental health is costly to employers. The HSE guidance 'First aid needs assessment’ refers to mental health in the workplace. This 4-hour qualification provides learners with the knowledge to recognise a range of mental health conditions, how to start a supportive conversation and when and how to signpost a person to seek appropriate professional help. Learners will know how to recognise and manage stress. Learners will not diagnose or treat mental health conditions as this can only be carried out by healthcare professionals but will gain the knowledge to identify when a person may have a condition and know where they can go to get help. Suitability - Who should attend? Here are some examples of who may benefit from attending the RQF Level 1 Award in Awareness of First Aid for Mental Health: Employees and workers: This course is relevant for individuals in any industry who may encounter colleagues or clients experiencing mental health difficulties. It can be particularly valuable for human resources personnel, line managers, supervisors, or team leaders responsible for the well-being of employees. Teachers and educators: Professionals working in schools, colleges, or other educational institutions can benefit from this training to better understand and support the mental health needs of students. Healthcare and social care workers: Individuals working in healthcare or social care settings, such as nurses, care assistants, support workers, or counsellors, can enhance their understanding of mental health issues and improve their ability to provide appropriate support. Community and voluntary workers: People involved in community or voluntary organizations, including youth workers, social workers, volunteers, or community leaders, can gain valuable insights into mental health awareness and support. Personal relationships and caregivers: The Level 1 training can also be beneficial for individuals who have personal relationships with someone experiencing mental health challenges. This may include family members, friends, or caregivers who want to enhance their understanding and offer appropriate assistance. It is important to note that the Level 1 Award in Awareness of First Aid for Mental Health RQF is an introductory course and does not qualify participants to provide formal mental health interventions or therapy. However, it serves as a foundation for further training and can contribute to creating a more mentally healthy and supportive environment in various settings. Outcome / Qualification etc. Upon successful completion of the RQF Level 1 Awareness of First Aid for Mental Health course, participants can expect to achieve the following outcomes: Increased Awareness and Understanding: Participants will develop a basic awareness and understanding of mental health and mental health issues. They will gain knowledge about common mental health conditions, their signs and symptoms, and the importance of mental health in overall well-being. Recognition of Mental Health Signs: Participants will learn to recognize common signs of mental health issues in themselves and others. They will gain an understanding of the importance of early identification and intervention in promoting mental health and seeking appropriate support. Reduced Stigma and Improved Attitudes: The course aims to challenge stigmas and stereotypes associated with mental health. Participants will develop a more empathetic and supportive attitude towards individuals experiencing mental health challenges, promoting a positive and inclusive environment. Enhanced Communication Skills: Participants will learn basic communication skills for engaging with individuals experiencing mental health issues. They will gain an understanding of the importance of active listening, empathy, and non-judgmental communication in providing initial support. Signposting and Seeking Help: Participants will be equipped with knowledge about available resources, services, and support networks for mental health. They will learn about signposting individuals to appropriate professional help and self-help resources. Self-Care and Well-being Strategies: The course may provide participants with practical strategies for maintaining their own mental well-being. They may learn basic self-care techniques and stress management strategies to support their own mental health. Certificate of Completion: Upon successful completion of the course, participants will receive a certificate indicating their achievement of the RQF Level 1 Awareness of First Aid for Mental Health qualification. It's important to note that the Level 1 course provides a basic introduction to mental health awareness and first aid. It is not intended to provide participants with the qualifications or skills to diagnose or treat mental health conditions. Instead, it aims to promote mental health literacy, reduce stigma, and provide individuals with the knowledge to offer initial support and signposting to individuals in need. The Level 1 course can serve as a foundation for further learning and progression in the field of mental health. Individuals may choose to pursue higher-level courses or qualifications to develop more advanced skills and knowledge in mental health first aid or other related areas. Training Course Content MODULE 1 INTRODUCTION Session content Trainer/assessor introduction Learner introductions Course information • Administration • Learning outcomes and assessment criteria • Reasonable adjustments • Certification • Complaints and appeals • Assessment information Session duration 15 minutes MODULE 2 WHAT IS FIRST AID FOR MENTAL HEALTH? Session content Definitions Role and responsibilities of a First Aider The impact of mental health issues Mental health stigma Statistics Session duration 25 minutes MODULE 3 IDENTIFYING MENTAL HEALTH CONDITIONS Session content Mental health continuum Mental health risk factors Early warning signs Session duration 25 minutes MODULE 4 PROVIDING ADVICE AND STARTING A CONVERSATION Session content How to start a difficult conversation Non-judgemental listening skills When to contact the emergency services The First Aider’s own health and emotions Session duration 40 minutes MODULE 5 STRESS Session content What is stress? Causes of stress Effects of stress Coping strategies Session duration 25 minutes MODULE 6 MENTAL HEALTH CONDITIONS Session content Depression Anxiety Psychosis Eating disorders Suicide Self-harm Session duration 70 minutes MODULE 7 ASSESSMENT AND COURSE CLOSURE Session content Written assessment paper Course administration Course closure Session duration 40 minute Course delivery details Classroom-Based A minimum of 4 hours spread over at least one day. Ideally, the course should be run in one day, but must be completed within 2 weeks of starting the course, with each training session a minimum of two hours. Online/Virtual classroom The qualification has 2 assigned guided learning hours (GLH) and 5 hours total qualification time (TQT). GLH indicates the number of contact hours that the learner will have with the trainer/assessor. TQT includes GLH but considers unsupervised learning and is an estimate of how long the average learner will take to achieve the qualification. Why choose Madeleys First Aid Plus Founded in 2021 after Louise left 30 years in the NHS as an Advanced practitioner in A&E/ITU, had spent 1.5 years in Covid ITU Won FSB Best start-up business in the West Midlands in May 2023 Now trained 100's of delegates in Physical and Mental Health First Aid Expenses Travel costs and lunch required, there are many cafes and sandwich bars here in Much Wenlock to buy your lunch, you may eat it in the training room. All training material, books, qualification certificates are included in the price. Continuing Studies After completing the RQF Level 1 Awareness of First Aid for Mental Health course, individuals can consider various progression options to further their knowledge and skills in mental health support. Here are some potential pathways: RQF Level 2 Award in First Aid for Mental Health: This qualification builds upon the knowledge gained in the Level 1 course and provides a more comprehensive understanding of mental health issues and how to provide appropriate support. It covers topics such as recognizing mental health conditions, promoting well-being, and providing initial support to those in crisis. RQF Level 3 Award in Supervising First Aid for Mental Health: For individuals who aspire to take on leadership or supervisory roles in mental health support, the Level 3 qualification is a logical progression. It provides in-depth knowledge and skills to supervise and manage a team of individuals providing first aid for mental health. Continued Professional Development (CPD): Engaging in ongoing CPD activities is essential for staying updated with the latest developments in mental health support. Individuals can attend workshops, seminars, or conferences related to mental health, trauma, or specific areas of interest within the field. Applied Practice: Applying the knowledge gained from the Level 1 course in real-world settings is crucial for developing practical skills. Individuals can seek opportunities to work or volunteer in environments where mental health support is needed, such as community organizations, schools, or helplines. Mental Health Support Training Programs: There are various specialized training programs available that focus on specific aspects of mental health support, such as suicide prevention, trauma-informed care, or supporting individuals with specific mental health conditions. These programs can provide individuals with additional expertise and deepen their understanding of specific areas within mental health support. Higher Education: Individuals who wish to pursue a more in-depth study of mental health can consider higher education programs in psychology, counseling, social work, or related fields. These programs provide comprehensive knowledge and training in mental health support and may lead to professional certifications or degrees. It's important for individuals to research and explore progression options that align with their specific career goals, interests, and local requirements. Different countries or regions may have varying certification or training requirements for mental health support roles, so it's advisable to check with relevant regulatory bodies or professional associations for specific guidance.

Project Communication Skills: In-House Training Communication is the single most critical project success factor. When effective, projects get executed on time, within budget, and with objectives being met. But that isn't all. Strong communication also nurtures healthy team relationships. And in today's highly diverse world, where projects are often fast-paced, complex, and virtual, that is more important than ever. Strong communication skills foster cultural awareness, trust, and empathy. Together, they contribute greatly to project success-and ultimately, to future project success. In this course, participants will actively explore best communication practices from a variety of perspectives: in-person, virtual, electronic, and via formal project documentation. In order to be transformative, however, those perspectives will be filtered further through the lens of their formal, personalized assessment. It is a powerful tool which identifies individuals' internal needs and priorities. It translates those into descriptive profiles and reports, gifting users with valuable information about themselves and others. Paired with the course's real-world activities, it will provide uniquely strategic opportunities for communicating effectively and meaningfully-and with less conflict, both personally and professionally. What You Will Learn At the end of this program, you will be able to: Identify basic elements of communication and explain how they affect teams Explore how your assessment style impacts you and how you communicate with people of other styles Infer how your style impacts the way(s) you send and interpret emails and instant messages Analyze real world email and instant messaging practices to determine how they affect communication and relationships Explore best practices for formal project communications and presentations Analyze how your assessment style and global diversity can contribute to both strong team communication and conflict Identify solutions for virtual team work communication challenges Getting Started Foundation Concepts Communication as a foundation skill Elements of communication Communicating across media Targeting your audience How communication impacts team performance The Assessment Framework Overview of the assessment's approach Exploring assessment report Increasing your effectiveness with other assessment styles Email and Instant Messages Preferred communications and assessment styles The email brands we create Assessment styles and email Emotion and email Email guidelines and best practices Anatomy of an email The seven deadly email sins Instant messages and other interfaces Project Communications and Presentations Communicating across the project lifecycle Project templates Structuring a presentation Delivering a presentation Interpersonal and Team Communication Skills Communication styles and techniques Managing conflict in a project environment Styles and conflict Communication and global team leadership Virtual Communication Leading global virtual teams Virtual processes and technology Virtual team leadership

Effective communication is a skill. This half-day workshop is very interactive - participants can practise their communication skills in a positive, supportive environment. 1 Welcome, introductions and objectives The definition of effective communication Exercise: sending a message 2 Verbal communications Effective communicators - who are they? What skills or attributes do they have? Listening skills, clear use of words, presence, eye contact, body language 3 How good a listener are you? Exercise: listening skills questionnaire and evaluation 4 Impact versus intent - what did you really mean to say? Attitudes influence behaviour and behaviour breeds behaviour Exercise: 'I never said she stole money' The need to avoid misunderstanding or misinterpretation 5 The 5 key principles to effective communication Exercise: 'What would you say?' 6 Written communication What makes an effective written communication? Kipling's 6 Honest Men: who, what, where, when, why and how Planning to write an email 7 Fuzzy meanings Probabilities for misunderstandings and misinterpretations 8 Practical exercise Hone written communication skills and put into practice hints and tips from the session 9 Review of key learning points and objectives

Overview This Course is specially designed to enhance communication skills and gain advanced skills in office management. It will help identify key features of the role and will navigate through all the components and techniques for operating an efficient support team. This course will update your interpersonal skills, communication skills and other skills required to have effective office management and gain advanced administrative skills.

Overview This course is for PR Professionals and for those looking to make a career in PR. Through this course, you will be able to enhance your Communication skills and will learn new Public Relations techniques. Have Effective communication skills is very important if you want to achieve success in PR. PR is all about making relationships within the corporate sector or with the consumers and maintaining them with effective communication skills and techniques. 

Miss Date Doctor’s Communication Skills coaching is designed to help you improve your ability to communicate effectively with your partner or potential partner. Whether you struggle to express yourself clearly, have difficulty understanding your partner’s needs, or frequently find yourselves in arguments or misunderstandings, our coaching can provide you with the tools and skills needed to build stronger, more fulfilling relationships and communication skills are essential in creating solid relationships. Our Communication Skills coaching includes a range of techniques and strategies, such as active listening, non-verbal communication, conflict resolution, and empathy building. We can help you develop the ability to communicate clearly and assertively, express your emotions in a healthy way, and build deeper levels of trust and understanding in your relationships.Have 3 1 hour sessions with your coach. The Miss Date Doctor Communication Skills Package includes the following: Relationship Communication, Effective Communication, Communication Techniques, Active Listening, Conflict Resolution, Empathy Building, Communication Skills Coaching, Communication Strategies, Non-Verbal Communication, Relationship Communication Skills, Communication Training. https://relationshipsmdd.com/product/communication-skills-package/

Administration of Oxygen Therapy The RQF Level 3 Administration of Oxygen qualification is designed to provide individuals with the knowledge and skills required to safely and effectively administer oxygen therapy to patients. This course is typically aimed at healthcare professionals or individuals working in healthcare settings where oxygen therapy may be required. The course covers a range of topics related to oxygen administration, including the physiological principles of oxygen therapy, the different types of oxygen delivery systems, and the indications and contraindications for oxygen therapy. Participants will learn how to assess patients for oxygen therapy, interpret oxygen saturation readings, and calculate appropriate oxygen flow rates based on patient needs. In addition to theoretical knowledge, the course also includes practical training on the correct use and handling of oxygen equipment, including oxygen cylinders, regulators, masks, and nasal cannulas. Participants will learn how to assemble and disassemble oxygen delivery systems, perform safety checks, and troubleshoot common issues that may arise during oxygen therapy. Throughout the course, emphasis is placed on maintaining patient safety and preventing complications associated with oxygen therapy. Participants will learn about potential hazards, such as oxygen toxicity and the risks of fire and explosion, and will be trained on appropriate infection control measures to minimize the spread of pathogens. Upon successful completion of the RQF Level 3 Administration of Oxygen course, participants should have a comprehensive understanding of oxygen therapy principles, the ability to assess and administer oxygen to patients, and the confidence to handle oxygen equipment safely. This course aims to ensure that healthcare professionals are competent and capable of delivering high-quality oxygen therapy in a variety of clinical settings. Suitability - Who should attend? The RQF Level 3 Administration of Oxygen therapy course is typically designed for healthcare professionals or individuals working in healthcare settings where oxygen therapy may be required. The course is suitable for the following individuals: Healthcare Practitioners: Nurses, paramedics, emergency medical technicians (EMTs), and other healthcare practitioners who may be involved in administering oxygen therapy to patients. Caregivers in Healthcare Settings: Individuals working in healthcare facilities such as hospitals, clinics, and nursing homes, who are responsible for assisting patients with oxygen therapy. First Responders: Firefighters, police officers, and other first responders who may encounter situations where administering oxygen therapy is necessary. Trainers and Educators: Instructors who teach healthcare-related courses and wish to enhance their knowledge and skills in oxygen therapy administration to provide better instruction to their students. Healthcare Students: Students pursuing healthcare-related degrees or certifications, such as nursing or paramedicine, who need to acquire the knowledge and practical skills of administering oxygen therapy. Outcome / Qualification etc. The RQF Level 3 Administration of Oxygen qualification aims to provide learners with the necessary knowledge and skills to safely and effectively administer oxygen therapy. Outcomes: Understand the principles of oxygen therapy: Learners will gain a solid understanding of the physiological principles of oxygen therapy, including the benefits and indications for its use, as well as the potential risks and contraindications. Assess patients for oxygen therapy: Learners will learn how to assess patients and determine their need for oxygen therapy based on various factors such as clinical signs, symptoms, and oxygen saturation levels. Administer oxygen therapy: Learners will be trained on the correct techniques and procedures for administering oxygen therapy to patients using various delivery systems, such as nasal cannulas, masks, and non-rebreather masks. Calculate appropriate oxygen flow rates: Learners will develop the skills to calculate and adjust the appropriate oxygen flow rates based on patient needs, taking into consideration factors like oxygen saturation levels, age, and clinical condition. Handle and maintain oxygen equipment: Learners will be instructed on the proper handling, storage, and maintenance of oxygen equipment, including oxygen cylinders, regulators, masks, and tubing. Ensure patient safety: Learners will understand the potential risks and hazards associated with oxygen therapy and learn how to mitigate them, including measures to prevent oxygen toxicity, fire, and infection control. Troubleshoot common issues: Learners will acquire problem-solving skills to identify and address common issues that may arise during oxygen therapy, such as equipment malfunctions, inadequate oxygen delivery, or patient discomfort. Maintain documentation and communicate effectively: Learners will learn how to accurately record and document oxygen therapy interventions, including flow rates, assessments, and patient responses. They will also develop effective communication skills to interact with patients, caregivers, and other healthcare professionals. Training Course Content ADMINISTRATION OF OXYGEN THERAPY - MINIMUM 6 CONTACT HOURS Module 1 Introduction Module 2 Benefits of oxygen therapy Module 3 Indications for the use of oxygen Module 4 Contraindications Module 5 Dangers of using compressed gas Module 6 Use, storage and handling Module 7 Operational checks Module 8 When oxygen is required Module 9 Practical training Module 10 Written assessment and course closure MODULE 1 INTRODUCTION Session content Trainer/assessor introduction Venue health and safety procedures, facilities, and any housekeeping rules Qualification information: • Syllabus • Validity, requalification, and refresher training • Assessment process and any physical demands • Reasonable adjustment and special consideration • FAA and centre complaints and appeals policies Administration: • Completion of the FAA Course Register and FAA Learner Registration Forms Learner introductions Session duration 20 minutes MODULE 2 BENEFITS OF OXYGEN THERAPY Session content Benefits Lack of oxygen Respiratory system Circulatory system Nervous system input Muscles used in respiration Inspiration Exhalation Composition of air Session duration 30 minutes MODULE 3 INDICATIONS FOR THE USE OF OXYGEN Session content When to give oxygen Session duration 20 minutes MODULE 4 CONTRAINDICATIONS Session content When not to give oxygen Session duration 20 minutes MODULE 5 DANGERS OF USING COMPRESSED GAS Session content Safety Session duration 20 minutes MODULE 6 USE, STORAGE AND HANDLING Session content Oxygen saturation SPO2 Equipment Storage Session duration 25 minutes MODULE 7 OPERATIONAL CHECKS Session content Operational checks Assessment Scenario 1 – Operational checks prior to use Session duration 40 minutes MODULE 8 WHEN OXYGEN IS REQUIRED Session content When to give oxygen High flow (15 LPM 100%) Medium flow (5 – 10 LPM 40%) Low flow (4 LPM 28%) Record keeping Assessment Scenario 2 - Cardiopulmonary resuscitation (CPR), safe use of an automated external defibrillator (AED), and the use of a bag, valve, and mask (BVM) Session duration 45 minutes MODULE 9 PRACTICAL TRAINING Session content Hands on the equipment The use of pulse oximetry Assessment Scenario 3 - Administration of oxygen using a non-rebreather mask Session duration 1 hour 40 minutes MODULE 10 WRITTEN ASSESSMENT AND COURSE CLOSURE Session content Assessment Completion of the written assessment • any final questions • complete the learner declaration on the FAA Learner Registration Form • complete the FAA Course Evaluation Inform learners when they can expect to receive their certificate and the method of delivery i.e. e-certificate or hard copy. Session duration 40 minutes Course delivery details The qualification has 6 assigned guided learning hours (GLH) and 7 hours total qualification time (TQT). GLH indicates the number of contact hours that the learner will undertake being taught or assessed under the immediate guidance or supervision of the trainer/assessor in the classroom. TQT includes GLH but also considers any unsupervised learning or preparation that a learner may undertake independently which could include self-study or the completion of set tasks. The minimum classroom contact time of 6 hours can be delivered in 1 day or can be completed over a maximum of 3 weeks ensuring that each session is a minimum of two hours. The learner ratio for the qualification is a maximum of 12 learners to 1 trainer/assessor. Why choose Madeleys First Aid Plus Founded in 2021 after Louise left 30 years in the NHS as an Advanced practitioner in A&E/ITU, had spent 1.5 years in Covid ITU Won FSB Best start-up business in the West Midlands in May 2023 Now trained 100's of delegates in Physical and Mental Health First Aid Expenses Travel costs and lunch required, there are many cafes and sandwich bars here in Much Wenlock to buy your lunch, you may eat it in the training room. All training material, books, qualification certificates are included in the price Continuing Studies Upon successful completion of the RQF Level 3 Administration of Oxygen therapy course, learners may have various progression options depending on their career goals and professional aspirations. Here are some potential pathways: Employment in Healthcare Settings: The qualification can enhance employment opportunities in healthcare settings such as hospitals, clinics, nursing homes, and home healthcare agencies. Learners can seek roles as healthcare assistants, nursing assistants, or medical support staff where knowledge and skills in oxygen therapy administration are valued. Specialised Healthcare Roles: The RQF Level 3 Administration of Oxygen qualification can serve as a stepping stone towards more specialized healthcare roles. For example, learners may pursue additional training and certifications in areas such as respiratory therapy, emergency medicine, or critical care nursing. Continuing Professional Development (CPD): Healthcare professionals who have completed the course may choose to engage in ongoing CPD activities to deepen their knowledge and expand their skill set. They can attend workshops, conferences, or advanced courses related to oxygen therapy, respiratory care, or other relevant areas of healthcare. Higher Education: Learners who wish to further their education can consider pursuing higher-level academic qualifications in healthcare. The RQF Level 3 Administration of Oxygen qualification can be a valuable foundation for pursuing degrees or diplomas in nursing, paramedicine, respiratory therapy, or other healthcare-related fields. Career Progression within Current Role: The qualification can also contribute to career advancement within the learner's current healthcare role. It may open up opportunities for increased responsibility, leadership roles, or specialized positions related to oxygen therapy management and administration. Instruction and Training: Individuals who have gained expertise in oxygen therapy administration may explore opportunities to become instructors or trainers in the field. They can share their knowledge and skills by teaching oxygen therapy courses or delivering training sessions to healthcare professionals or students. It's important to note that the specific progression options may vary depending on regional requirements, healthcare regulations, and individual career goals. Learners are encouraged to research and explore opportunities specific to their location and professional aspirations.

Facilitation Skills for Business Analysts: In-House Training This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™). Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management, and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills. What you will Learn At the end of this program, you will be able to: Identify the major touch points between key BABOK® Guide knowledge areas and business analysis communication Describe the facilitation skills that are most supportive of those intersections Improve your ability to apply these skills in the context of your business analyst functions Foundation Concepts The role of the Business analyst (BA) An Introduction to the BABOK® Guide Business analyst roles and the product / project life cycle (PLC) Facilitation skills for the business analyst The BABOK® Guide and Communication An introduction to the communication process Addressing basic communications challenges Planning business analysis communication Communication and BABOK® Guide tasks Targeted Elicitation Techniques Synergy between communication and targeted elicitation techniques Preparing for elicitation Cornerstone targeted technique: interviews Other targeted elicitation techniques Related general communication skills Group Elicitation Techniques Synergy between requirements communication and group elicitation techniques Cornerstone group elicitation technique - requirements workshops Other group elicitation techniques Related general communication skills - meeting management best practices Related general communication skills - facilitating best practices Process / Model-Based Elicitation Techniques Synergy between requirements communication and process / model-based elicitation techniques Process / model-based elicitation techniques Related interpersonal skills - problem solving and decision making Investigative Elicitation Techniques Synergy between requirements communication and investigative elicitation techniques Cornerstone investigative elicitation technique - document analysis Other investigative elicitation techniques Summary of elicitation techniques by usage in the requirements process Using Presentations, Structured Walkthroughs, and Influencing Structured walkthroughs, presentations, and influencing within BABOK® Guide tasks Cornerstone technique - structured walkthroughs General communication skill - presenting Related interpersonal skill - influencing Special Facilitation Skills - Negotiating and Mediating Negotiating Mediating

Overview This course can offer you a transparent understanding of the credit management method and increase your confidence when handling credit management matters. This course will equip delegates with a range of enhanced communication skills to enable them to effectively collect debt by phone. These skills can be used to make sure that they are not only more effective at collecting money from customers but also maintain positive working relationships.

Overview NLP Sales Training will help shape your confidence and charisma as your communication skills grow. You will gain the tools to understand your client's needs at a deeper level so you can communicate more clearly and directly, thus increasing your personal influence and encouragement during their buying experience. This training will help you feel confident, connect more with your prospective/ existing customers and increase your ability to influence and get your message across.