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175 Communication Skills courses in Newbury

Sales closing and price negotiation skills (In-House)

By The In House Training Company

Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business. We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings. This course will help participants: Learn a structured and proven approach to the negotiation of contract terms Apply the key principles of negotiation, playing the person and the problem Create a contract negotiation strategy - from opening to close Recognize and put to use proven negotiation tactics and techniques Learn how to embrace conflict positively - to 'say no, then negotiate' Plan and prepare for any commercial negotiation conversations Understand the stages of negotiation and how to move through them 1 Closing and negotiating from a position of personal power The eight steps of a sales or commercial negotiation Ten ways to resist price pressure How to draw on sources of power when you have less authority The six principles of influence and persuasion and how to use them 2 Effective negotiation - planning and theory How to plan and structure your negotiation for a successful and quick conclusion Influence: knowing how to 'push or pull' to win an argument Achieving a BATNA - a range of practical skills and techniques Case study: planning for a client negotiation around contract or price issues 3 Effective closing and negotiation - practice and reality Higher-level questioning techniques to investigate and solve problems Listening to lead - active listening and structuring your conversation The most common 'unforced' negotiation mistakes and errors Case study: setting objectives, sources of value, trading concessions 4 Sales negotiation tactics and playing the game How high - how hard - how soon; why now How to identify hidden or perceived currencies and values How to use these to establish a higher base price Negotiation best-practice checklist and summary

Sales closing and price negotiation skills (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Introduction to sales (In-House)

By The In House Training Company

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

Introduction to sales (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Commercial awareness for technical people (In-House)

By The In House Training Company

The aim of this course is to expose the commercial context within which technical work is carried out. It is to allow technical staff to understand how they fit into a larger picture, why they may be asked to undertake tasks that may not appear to be technical and the impact their interactions have within the commercial context. The scope of the programme includes: The course emphasises the collaborative nature of delivery and the need to offer value to customers. The principal training objectives for this programme are to help participants: Understand why technical roles are broader than we might assume Appreciate the importance of, and the need to support, sales Value the idea of 'Good Enough' Recognise what can affect profitability Realise the future needs protecting 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 That's not my job! How we see our own role in work How other people see our role Stakeholders: who are they and why do they matter? The organisational backdrop What is my role really? 3 Sales and marketing Where does the money come from? Where do we find customers? The sales process One-off sales versus repeat business Customer/supplier relationships What something costs versus what the customer will pay The value chain 4 Estimating Purpose of estimates The problem with precision Five estimating techniques 5 Change control Can you just do this for me? When being helpful leads to bankruptcy How to deal with change requests 6 Risk management Risk in projects Risk in operations Categories of risk 7 The value of intellectual property Issues with sharing information Commercial in confidence Non-disclosure agreements 8 Course review and action planning (Course sponsor present) Identify actions to be implemented individually What actions should be implemented to improve working with non-technical people? Conclusion

Commercial awareness for technical people (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Asthma Awareness

By Prima Cura Training

This course aims to raise awareness about the triggers, signs and symptoms, and preventive measures to better manage and support people living with asthma.

Asthma Awareness
Delivered In-PersonFlexible Dates
Price on Enquiry

Lead, Empower & Thrive

By Genos International Europe

An instructor-led leadership learning programme based on emotional intelligence and social neuroscience, designed to boost leadership 'PowerSkills.' A practical programme that provides leaders with a learning journey that equips them with the tools and techniques to connect, empathise, communicate effectively, build employee engagement and influence.

Lead, Empower & Thrive
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry

Educators matching "Communication Skills"

Show all 8
Newbury Speakers

newbury speakers

Newbury

ewbury Speakers provides a safe, supportive and positive learning experience in which members learn to develop their communication and leadership skills, resulting in greater self-confidence and personal growth. Members learn and practice in a friendly, non-threatening environment. They learn and practice alongside other people who are there for the same reason. They are taught by people, who just like them, were hesitant about public speaking but have now successfully developed their public speaking skills. Together everyone grows and develops their confidence and communication skills. And, best of all, they usually have fun as they learn. As a non-profit organisation Newbury Speakers is run by volunteers that give their time to help run the club. Community Outreach Newbury Speakers has been part of the Newbury Community for over 35 years. The club has staged numerous events such as free workshops and a Speakers Corner in the Market Place. Members have given speeches at local networking clubs and facilitated Speechcraft courses for corporations in the area. Speechcraft is a program designed to help develop public speaking skills and confidence in front of an audience. These skills are learnt over six two-hour sessions, one session per week. During each session participants learn and practice speaking and communication skills, and have the opportunity to learn and receive feedback from experienced speakers. The skills learnt by the participants, are not only relevant to public speaking but to all situations where verbal communication is required.

The Berkshire School Of English Ltd

the berkshire school of english ltd

5.0(4)

Newbury

Learn English Berkshire School of English - Cambridge English Tests, GCSE's, SATs, Life in the UK, English for BusinessThe Berkshire School of English was established in 2015 to provide the residents of Berkshire with a fully integrated English language school. Courses are delivered face-to-face from public buildings such as libraries, schools, town halls and family hubs. Some courses are delivered ‘live’ online. We provide free or affordable English language learning to non-native English speakers living in Berkshire. We inspire, empower and enable people to enrich their lives through English communication. We provide safe learning environments where people feel secure to explore and experiment with the English language to achieve their individual learning goals. We believe that everyone should have the opportunity to obtain literacy and communication skills in a common language and to understand and celebrate the social and cultural diversity of the modern world. We provide a ‘One Stop English Shop’ where individuals, their families, schools, and businesses can choose from a variety of ways to improve their English skills. In addition to generic EFL and adult literacy and Maths learning we create and develop bespoke courses, English for specific purposes. We value and respect our learners individual learning goals. We support our learners to achieve their goals by providing excellent teaching with highly qualified, passionate teachers using innovative teaching practices and resources relevant to learners’ lives. Berkshire School of English provides professional language and literacy learning with free or affordable courses for everyone including the hardest to reach and most vulnerable members of society. The best things about our courses are that they are learner centred, designed and delivered by highly qualified teachers using up-to-date resources and technology. They are relevant to specific jobs and learners’ lives.

Gamma Business Communications

gamma business communications

Newbury

Gamma is a leading provider of Unified Communications as a Service (UCaaS) into the UK, Dutch, Spanish and German business markets, supplying communication solutions via our extensive network of trusted channel partners and also directly. The combination of network investment, a digital-first approach and in-house development skills has enabled Gamma to develop a comprehensive portfolio of communications services with a significant amount of intellectual property, which has given us a heritage of disrupting the market with innovative and market-leading cloud-based services such as SIP Trunking and Hosted PBX in the UK. At Gamma we pride ourselves on four distinct pillars when working with our customers and partners: We offer flexible solutions: Our products, pricing and services can adjust to the changing needs of our partners and customers. We have a collaborative culture: Offering specialist expertise of business communications, working in partnership with clients to achieve the right solution and provide ongoing support when it matters. We deliver connected communications: Sophisticated, dependable and secure products and services designed to help businesses succeed. We provide end-to-end control: End-to-end control and technical integration of network services for ‘Always on’ unified communications that give people the freedom to work wherever, whenever. Gamma is an AIM listed company in the UK and has consistently enjoyed revenue and EBITDA growth. The business operates in the UK, Netherlands, Spain and Germany and looks to further expand its European presence.