4875 Communication Skills courses in Wetherby delivered Online

If you feel that your confidence needs developing, or that you are low in self-esteem, we can support you to build your self-esteem and confidence in just a few simple steps that ultimately take your overall skills to the next level. This course aims at providing reliable, helpful and easy-to-absorb information on the most obvious emotional challenges faced by people today. In this course, you will go through an array of valuable lessons demonstrating tips and tricks to improve your self-esteem, the common obstacles to our goals, the importance of goal setting in life, and the effective ways of developing communication skills. You will also discover how to confer powerful presentations, and deal with stressful behaviour and situations. Why Choose This Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certificate of Achievement CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for?​ This Diploma In Coaching And Mentoring Course is ideal for those wanting to improve their basic skills in office administration, those who want to start working as a receptionist, office administrator, office manager, administrative assistant or secretary, and those who want to become a legal secretary. Career Path Training offered by the Diploma In Coaching And Mentoring Course will benefit a wide range of roles in different business sectors. But it would significantly enhance the following careers or roles:  Department Manager Office Team Leader Business Owner Fitness Instructor Lifestyle Coach Apprenticeship Tutor Skills Coach Course Content Module 01: Principles And Characteristics of Coaching Principles And Characteristics of Coaching 00:20:00 Module 02: Objectives & Processes of Coaching And Mentoring Objectives & Processes of Coaching And Mentoring 00:25:00 Module 03: Ethical Aspects of Coaching and Mentoring Ethical Aspects of Coaching and Mentoring 00:25:00 Module 04: Coaching Models Coaching Models 00:35:00 Module 05: Effective Communication Skills Effective Communication Skills 00:30:00 Module 06: Time, Stress and Emotional Management Time, Stress and Emotional Management 00:25:00 Module 07: Leadership Skills Leadership Skills 00:30:00 Module 08: Sales Skills Sales Skills 00:25:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

***Don't Spend More; Spend Smart*** Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 13-in-1 extensive bundle that has everything you need to succeed in Work from Home Essentials and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Work from Home Essentials bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Work from Home Essentials course that will enhance your skills and prepare you for the competitive job market. Also, our Work from Home Essentials experts are available for answering your queries and help you along your learning journey. Advanced audio-visual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Work from Home Essentials, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Work from Home Essentials Bundle Consists of the following Premium courses: Course 01: Working from Home Essentials Course 02: Online Course - A Perfect Guide to Home Business Course 03: Online Meeting Management Course 04: Using Zoom Meeting Effectively Course 05: ZOOM: Master Video Conferencing in Just 40 minutes! Course 06: Business Writing Course 07: Document Control Course 08: Level 2 Microsoft Office Essentials Course 09: Touch Typing Essentials Course 10: Effective Communication Skills Diploma Course 11: Stress Management Training Course 12: Functional Skills IT Course 13: Time Management Course 14: Freelancing on UpWork Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 13 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum: Course 01: Working from Home Essentials Module 1: Introduction to Work from Home Module 2: Online Meeting Tools Module 3: Project Management Tools Module 4: Project Planning Tools Module 5: Communication Tools Course 02: Online Course - A Perfect Guide to Home Business Module 01: Introduction to Business Module 02: Understanding Entrepreneurship Module 03: What Is a Home-Based Business? Module 04: Introduction to Online Business Module 05: Introduction to Digital Marketing Module 06: E-Commerce Business Model: Dropshipping Module 07: E-Commerce Business Model: Affiliate Marketing Module 08: Opportunities for Home-Based Income Module 09: At-Home Professional Service Provider Business Module 10: Introduction to Freelancing Course 03: Online Meeting Management Module 01: Planning and Preparation Module 02: Online Meeting Platforms Module 03: Meeting Etiquette and Tips Course 04: Using Zoom Meeting Effectively Module 01: Introduction Module 02: What is Zoom Meeting? Module 03: Why Use Zoom? Module 04: Tighter Security Module 05: Create Zoom Account Module 06: Navigating Zoom as a Participant Module 07: Scheduling a Meeting Module 08: Navigating Zoom as the Host Module 09: Live on Zoom as a Participant Module 10: Live on Zoom as a Host Module 11: Zoom Webinar Introduction Module 12: Closing Remarks Course 05: ZOOM: Master Video Conferencing in Just 40 minutes! Intro Zoom Intro and signing up Hosting Your First Zoom Meeting Inviting Participants Manage Participants Sharing Screens and Whiteboards More Screen Share Options Chat, Recording and Reactions TIPS 01- Virtual Backgrounds TIPS 02 - Custom Virtual Background TIPS 03 - Video Settings TIPS 04 - Calendar Zoom Extension TIPS 05 - Hiding Floating Menu TIPS 06 - Mute All Shortcut TIPS 07 - New Share TIPS 08 - Pause Share TIPS 09 - Annotate Course 06: Business Writing Words to Cut Building Strong Sentences SCQA How to Write Punchy Summaries Words that Work, Feedback that Improves Proof Reading Makes Perfect Course 07: Document Control Module 1: Introduction to Document Control Module 2: Principles of Document Control and Elements of Document Control Environment Module 3: Document Control Lifecycle Module 4: Document Control Strategies and Instruments Module 5: Document Management Module 6: Quality Assurance and Controlling Quality of Documents Module 7: Project Document Control Module 8: Electronic Document Management Systems and Soft Copy Documentation Course 08: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentatin Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 09: Touch Typing Essentials Course 10: Effective Communication Skills Diploma Course 11: Stress Management Training Course 12: Functional Skills IT Course 13: Time Management Course 14: Freelancing on UpWork CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Work from Home Essentials bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Work from Home Essentials is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 180 CPD Points | Lifetime Access

Level 2 Certificate in Understanding Working in the Health Sector Course Online This course is designed for those interested in or new to working in the healthcare sector. This qualification will provide you with a thorough understanding of the healthcare sector and its various roles. The Level 2 Certificate in Understanding Working in the Health Sector course will assist you in developing the skills required to work in the health sector and become an effective team member. Through this Level 2 Certificate in Understanding Working in the Health Sector course, you will learn about the role of a healthcare worker, communication skills, personal development in the health care sector, health/safety and security in the health care sector, understanding quality standards, equality, diversity and inclusion. So, take this Level 2 Certificate in Understanding Working in the Health Sector course and increase your employability skills. Special Offers of this Level 2 Certificate in Understanding Working in the Health Sector Course This Level 2 Certificate in Understanding Working in the Health Sector Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Certificate in Understanding Working in the Health Sector Course Instant access to this Level 2 Certificate in Understanding Working in the Health Sector Course Get FREE Tutor Support from Monday to Friday in this Level 2 Certificate in Understanding Working in the Health Sector Course Main Course: Level 2 Certificate in Understanding Working in the Health Sector Course. GIFT with this Level 2 Certificate in Understanding Working in the Health Sector Course Bundle: Level 5 Diploma in Family Support Worker Level 5 Mental Health Care - MCA and DOLS Level 5 Mental Health First Aid Certification Level 3 Diploma in Healthcare Support Level 3 Award in Health and Social Care Course Level 2 Award in Suicide Awareness Level 2 Youth Work Certificate Course Level 2 Health & Care Level 2 Certificate in Awareness of Mental Health Problems Level 2 Safeguarding Children Training Course Level 2 Certificate in Preparing to Work in Adult Social Care Level 2 Certificate in Understanding Safeguarding and Prevent Clinical Psychology Diploma Mental Health Support Worker Healthcare Management Training Social Worker: Social Work Diploma Diabetes Awareness Training Diploma in Health and Wellbeing Adults Support Worker Course Safeguarding Vulnerable Adults Training Other Benefits of Level 2 Certificate in Understanding Working in the Health Sector Course 21 PDF Certificate FREE Lifetime Access Free Retake Exam Student ID Card Expert Tutor Support 24/7 Live Support [ Note: Free PDF certificate as soon as completing the Level 2 Certificate in Understanding Working in the Health Sector course] Level 2 Certificate in Understanding Working in the Health Sector Course Online Industry Experts Designed this Level 2 Certificate in Understanding Working in the Health Sector course into 06 detailed modules. Curriculum of Level 2 Certificate in Understanding Working in the Health Sector Course Module 01: Understand the Role of the Healthcare Worker Module 02: Communication Skills for Working in the Health Sector Module 03: Personal Development in the Health Sector Module 04: Health, Safety and Security in the Health Sector Module 05: Understand Quality Standards in the Health Sector Module 06: Equality and Diversity in the Health Sector Assessment Method of Level 2 Certificate in Understanding Working in the Health Sector Course After completing each module of the Level 2 Certificate in Understanding Working in the Health Sector Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of Level 2 Certificate in Understanding Working in the Health Sector Course After completing the MCQ/Assignment assessment for this Level 2 Certificate in Understanding Working in the Health Sector Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 2 Certificate in Understanding Working in the Health Sector Course Online This Level 2 Certificate in Understanding Working in the Health Sector course is ideal for people who want to earn a recognized certificate that will allow them to start or advance their careers in health care support and administration roles. It is suitable for those who work or plan to work in general practice, health centre, or hospital support and administration occupations and want to demonstrate a relevant range of knowledge and job skills. Requirements Level 2 Certificate in Understanding Working in the Health Sector Course Online Students who intend to enroll in this Level 2 Certificate in Understanding Working in the Health Sector Course must meet the following requirements: Good command of the English language Must be vivacious and self-driven. Basic computer knowledge A minimum of 16 years of age is required. Career path Level 2 Certificate in Understanding Working in the Health Sector Course Online Enrolling in this Level 2 Certificate in Understanding Working in the Health Sector Course can lead to the following job opportunities: Adult Social Worker Healthcare Assistant Mental Health Nursing Health & Social Care Trainer Health & Social Care Assessor Health & Social Care Teacher Health & Social Care Tutor Certificates Certificate of completion Digital certificate - Included

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Level 3, 4 & 5 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

10 QLS Endorsed Courses for Educator | 10 Endorsed Certificates Included | Life Time Access

Embarking on the journey of mastering 'Advanced Sales and Selling Management Techniques' is akin to unlocking the secrets of successful businesses. This comprehensive course delves deep into the intricacies of sales growth, providing learners with a deep understanding of strategic planning, marketing, and customer behaviour. With ten robust modules, this programme ensures participants emerge with a holistic understanding, encompassing everything from presentation skills to brand strategy, ensuring they remain ahead in the ever-evolving world of sales. Learning Outcomes Understand key sales growth drivers and effective sales presentation techniques. Master negotiation tactics while effectively dealing with customers. Grasp the relationship between marketing and sales. Acquire knowledge in strategic planning, market analysis, and brand development. Cultivate proficiency in CRM strategies and enhance customer communication skills. Why buy this Advanced Sales and Selling Management Techniques? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Advanced Sales and Selling Management Techniques for? Sales enthusiasts keen to delve deeper into advanced selling techniques. Marketing professionals aiming to integrate sales strategies. Entrepreneurs looking to refine their sales and marketing approach. Business students wishing to gain a competitive edge in sales management. Managers aspiring to drive better sales results for their teams. Career path Sales Manager: £30,000 - £60,000 Marketing Strategist: £35,000 - £70,000 Brand Manager: £40,000 - £75,000 CRM Specialist: £30,000 - £55,000 Consumer Behaviour Analyst: £32,000 - £68,000 Customer Service Manager: £25,000 - £50,000 Prerequisites This Advanced Sales and Selling Management Techniques does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Sales and Sales Growth Sales and Sales Growth 00:19:00 Module 2: Sales Presentation and Selling Sales Presentation and Selling 00:16:00 Module 3: Sales Negotiations and Dealing with Customers Sales Negotiations and Dealing with Customers 00:22:00 Module 4: Marketing and Sales Marketing and Sales 00:24:00 Module 5: Strategic Planning and Development Strategic Planning and Development 00:19:00 Module 6: Planning and Market Analysis Planning and Market Analysis 00:26:00 Module 7: Consumer Buying Behaviour and Customer Analysis Consumer Buying Behaviour and Customer Analysis 00:16:00 Module 8: Branding and Pricing Strategy Branding and Pricing Strategy 00:16:00 Module 9: CRM Fundamentals and Strategies CRM Fundamentals and Strategies 00:25:00 Module 10: Customer Service and Communication Skills Customer Service and Communication Skills 00:13:00

Step into the world of the 'Assertiveness Skills' course, a dedicated pathway sculpted to empower you with the pillars of confidence and determination. As you venture through this transformative journey, you'll encounter the nuanced interpretation of self-assuredness and the barriers that obstruct personal goals. Delve deeper, and the essence of effective communication unravels, accompanied by the pivotal art of setting objectives. With an added emphasis on mastering your presence - from feeling, looking, to sounding the part - and handling challenges with grace, your evolution into an assertive individual awaits. Learning Outcomes Understand and embody the essence of self-confidence in diverse scenarios. Identify and circumvent challenges preventing goal realisation. Cultivate enhanced communication skills to foster genuine connections. Grasp the centrality of goal setting for personal and professional advancement. Develop strategies for impactful presentations and address challenging behaviours effectively. Why choose this Assertiveness Skills course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Assertiveness Skills Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Assertiveness Skills course for? Individuals aiming to bolster their assertiveness in personal and professional domains. Professionals striving to enhance their communicative prowess. People desiring mastery over presentation techniques. Those confronting challenges in managing or understanding difficult behaviours. Aspirants wishing for comprehensive self-growth and empowerment. Career path Conflict Resolution Specialist: £25,000 - £40,000 Corporate Communications Manager: £35,000 - £60,000 Negotiation Consultant: £30,000 - £55,000 Personal Development Coach: £20,000 - £45,000 Team Leader: £24,000 - £50,000 Organisational Behaviour Specialist: £30,000 - £55,000 Prerequisites This Assertiveness Skills does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Assertiveness Skills was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: What Does Self-Confidence Mean To You? What Does Self-Confidence Mean To You 00:15:00 Module 02: Obstacles to Our Goals Obstacles to Our Goals 00:07:00 Module 03: Communication Skills Communication Skills 00:11:00 Module 04: The Importance of Goal Setting The Importance of Goal Setting 00:11:00 Module 05: Feeling the Part Feeling the Part 00:09:00 Module 06: Looking the Part Looking the Part 00:08:00 Module 07: Sounding the Part Sounding the Part 00:09:00 Module 08: Powerful Presentations Powerful Presentations 00:07:00 Module 09: Coping Techniques Coping Techniques 00:08:00 Module 10: Dealing with Difficult Behavior Dealing with Difficult Behavior 00:08:00 Assignment Assignment - Assertiveness Skills 00:00:00

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Secretary Diploma will teach you about the medical secretarial profession and the skills needed to do the job successfully. This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Secretary Diploma will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this Course. **Courses are included in this Medical Secretary Diploma Bundle Course Course 01: Medical Secretary Diploma Course 02: Dealing With Difficult People Course 03: Communication Skills Course Course 04: Level 4 Time Management Course Course 05: Level 5 Negotiation Skills Course Course 06: Level 5 Report Writing Course Course 07: Level 5 Proofreading & Copy Editing Course 08: Level 2 Customer Service Course 09: Mental Health Support Worker Course 10: Workplace Stress Management Course 11: Anger Management ***Others Included of Medical Secretary Diploma Bundle Course Free 11 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Medical Secretary Diploma: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***Communication Skills Course*** Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication ------------------- ***Level 4 Time Management Course*** Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan ------------------- ***Level 5 Proofreading & Copy Editing*** Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development ------------------- ***Dealing With Difficult People*** Module 01: Difficult People and Their Difficult Behaviour Module 02: Communicating With Difficult People Module 03: Standing Up to Difficult People Module 04: A Quick Guide to the Seven Classically Difficult Types Module 05: Dealing with Bosses Who Drive You Barmy Module 06: Colleagues to Throttle Module 07: Dealing With Impossible People Module 08: The Temper Tantrum Type ------------------- ***Level 5 Negotiation Skills Course*** Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ------------------- ***Level 5 Report Writing Course*** Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development ------------------- ***Level 2 Customer Service*** Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers ------------------- ***Mental Health Support Worker*** ------------------- ***Workplace Stress Management*** ------------------- ***Anger Management*** ------------------- Assessment Method After completing each module of the Medical Secretary Diploma, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Medical Secretary Diploma, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Medical Secretary Diploma is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this Medical Secretary Diploma, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included