Name: Customer Service- CPD Approved
Price: 30 GBP
Availability: InStock

Northampton

Course Description:
Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.
Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.
Conflict may emerge between managers and their staff, between team members or departments.
Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging.
Ultimately, this is likely to have an adverse effect on team and company performance, costing time and money.
It is therefore vital to manage conflict constructively.
As an team member and leader, your ability to deal with and resolve conflicts defines your success in the longer term.
Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands on practice on proven frameworks, go through simulations and exercises that will train you to be highly effective professional and leader, starting day one.
Course Topics:
1) Science behind workplace conflicts
2) Understanding Human Behaviour
3) Different Personality Types
4) Conflict Management Styles
5) Conflict Management Strategies
6) Workplace Conflicts
7) Conflict Resolution Agreements
8) Working with difficult people
9) Relationship and reputation management
Learning Objectives:
Getting a handle on and gaining insights into your conflict management style through self-assessments (TKI®).
Role playing to practice techniques and new skills in a safe environment.
Proven best practices for approaching conflict management.
Practices for resolving conflict as a third party mediator.
Scientifically validated frameworks on effective communication in stressful situations.
Transferring your learning back to your work environment using job aids, templates and other resources.
How You Will Benefit:
Build trust and credibility with colleagues and team members
Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
Gain confidence in holding difficult conversations calmly and assertively.
Manage difficult situations proactively.
Increase your effectiveness in managing conflict.
See growth in your overall performance
Certification:
Once after the training we will provide you the course completion certificate.

Mangates

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.

For more queries, reach out to us: info@mangates.com

Conflict Management 1 Day Virtual Live Training in Bolton

Standard Fee

Early Bird Fee

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<p style="color: rgb(80, 54, 89); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(80, 54, 89);">Explore the concept of personal impact, how your communication style affects all your interactions and what you can do to adjust it. We help you to understand what assertiveness really is and how to deal with challenging situations more confidently.</p><ul style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);"><li style="color: rgb(80, 54, 89); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(80, 54, 89);">Our communication styles and how to work with them</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">How communication problems arise</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">The 4 psychological fears</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Feeling empowered &ndash; rights vs responsibilities</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">The 3-step assertiveness technique</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Asking great questions and listening actively</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Stages of conflict</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Handling conflict situations</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">3 weeks - 1 session a week (3hrs live online)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&pound;295+VAT per person</p><h2 style="color: rgb(35, 73, 109); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 73, 109);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This course is also available as in-house training at a fixed cost for up to 12 delegates.&nbsp;</span><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Email us for more information. <a href="mailto:admin@sterlingtraining.org" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">admin@sterlingtraining.org</a>.uk</span></h2>

Explore the concept of personal impact, how your communication style affects all your interactions and what you can do to adjust it. We help you to understand what assertiveness really is and how to deal with challenging situations more confidently.
Our communication styles and how to work with them
How communication problems arise
The 4 psychological fears
Feeling empowered – rights vs responsibilities
The 3-step assertiveness technique
Asking great questions and listening actively
Stages of conflict
Handling conflict situations
3 weeks - 1 session a week (3hrs live online)
£295+VAT per person
This course is also available as in-house training at a fixed cost for up to 12 delegates. Email us for more information. admin@sterlingtraining.org.uk

Sterling Training

Understand what assertiveness really is and how to deal with challenging situations more confidently.

Assertiveness and Conflict Management

General Admission

<p><strong>** Enrol Now To Enjoy An Exclusive 20% OFF **</strong></p><p>Effective leadership is crucial in an era where 79% of UK adults have pivoted to remote work. The "Coaching &amp; Mentoring" online course is a beacon of transformation, designed to enhance your leadership and mentorship skills amidst the global shift towards virtual collaboration. Our course ensures you navigate the challenges and triumphs of guiding a team, even within a digital workspace.</p><p>Through 8 detailed modules, from coaching ethics to management skills, we ensure you have the knowledge and practical expertise to foster personal and professional growth. This course isn't merely informational it's a tool that moulds you into a proficient leader, ensuring you navigate your team towards success with expertise and ethical precision.</p><p>With organisations witnessing a 21% increase in productivity through investing in coaching, your journey towards becoming a pivotal leader starts here. Enrol in "Coaching &amp; Mentoring" now, be the transformative leader in the digital age and sculpt a future where your leadership skills are seen and genuinely make a transformative impact. Your era of impactful leadership begins now.</p><p><strong>11-</strong><strong>in-1 Exclusive Coaching &amp; Mentoring Bundle:</strong></p><ul><li>Course 01: Coaching &amp; Mentoring at QLS Level 5</li><li>Course 02: Counselling Skills Training</li><li>Course 03: Advanced Certificate in Psychology Level 4</li><li>Course 04: Public Speaking and Presentation Skill Course</li><li>Course 05: Mental Health Awareness Diploma</li><li>Course 06: Couples Therapy &amp; Counselling</li><li>Course 07: People Management Diploma</li><li>Course 08: Anger Management</li><li>Course 09: Motivation Skills</li><li>Course 10: Goal Setting Masterclass</li><li>Course 11: Communication Skills</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Grasp effective coaching principles and apply them broadly.</li><li>Learn vital interpersonal skills for emotional well-being counselling.</li><li>Deepen your understanding of how psychological principles are applied in practice.</li><li>Build prowess in delivering dynamic public addresses.</li><li>Comprehend mental health disorders and support strategies.</li><li>Navigate relationship dynamics and enhance couple communication.</li><li>Excel in team leadership by understanding individual drivers.</li><li>Attain techniques to manage anger constructively.</li><li>Cultivate both intrinsic and extrinsic motivation for peak performance.</li><li>Embrace and execute proficient goal-setting principles universally.</li><li>Sharpen communication skills to enhance understanding in varied environments.</li></ul><p>This Coaching &amp; Mentoring bundle training will help you become an expert in a relevant sector. Our world-class tutors will help you with every query throughout your learning journey and assist you in mastering Coaching &amp; Mentoring. So, add this course to your basket   harness the coveted skills and open the door to your next breakthrough!</p><p><strong>Course Curriculum:</strong></p><ul><li>Module 01: Introduction to Coaching and Mentoring</li><li>Module 02: Coaching and Mentoring: Objectives &amp; Processes</li><li>Module 03: Ethical Aspects of Coaching and Mentoring</li><li>Module 04: Coaching and Mentoring Models</li><li>Module 05: Effective Communication Skills</li><li>Module 06: Personal Skills</li><li>Module 07: Management Skills</li><li>Module 08: Functional Skills</li></ul><p><strong>Why Choose Imperial Academy?</strong></p><ul><li>Fully Online Training</li><li>QLS Endorsed &amp; CPD Accredited Certificate</li><li>No Time Limits. Study at Your Own Pace</li><li>Expert Instructors</li><li>Audio Visual Training</li><li>Up-to-date Curriculum and Valuable Guidelines</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        140 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Coaching &amp; Mentoring </strong>course will be a great source of knowledge to improve your existing skills and take them to the next level.</p><p><strong>Disclaimer:</strong></p><p>This course has been endorsed by the<strong> Quality Licence Scheme</strong> for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For details, please visit the Learner FAQs on the Quality Licence Scheme website.</p><p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><p>This course does not apply to any professional certification. However, You will have an edge to gather deep knowledge and information about this sector.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol in this <strong>Coaching &amp; Mentoring</strong> course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Life Coach: Average salary of £30,000 - £50,000</li><li>Business Mentor: Average salary of £35,000 - £55,000</li><li>HR Specialist: Average salary of £40,000 - £60,000</li><li>Corporate Trainer: Average salary of £33,000 - £52,000</li><li>Team Development Manager: Average salary of £45,000 - £65,000</li><li>Organisational Development Consultant: Average salary of £50,000 - £70,000</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Hard Copy QLS Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>PDF Certificate </h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

** Enrol Now To Enjoy An Exclusive 20% OFF **
Effective leadership is crucial in an era where 79% of UK adults have pivoted to remote work. The "Coaching & Mentoring" online course is a beacon of transformation, designed to enhance your leadership and mentorship skills amidst the global shift towards virtual collaboration. Our course ensures you navigate the challenges and triumphs of guiding a team, even within a digital workspace.
Through 8 detailed modules, from coaching ethics to management skills, we ensure you have the knowledge and practical expertise to foster personal and professional growth. This course isn't merely informational it's a tool that moulds you into a proficient leader, ensuring you navigate your team towards success with expertise and ethical precision.
With organisations witnessing a 21% increase in productivity through investing in coaching, your journey towards becoming a pivotal leader starts here. Enrol in "Coaching & Mentoring" now, be the transformative leader in the digital age and sculpt a future where your leadership skills are seen and genuinely make a transformative impact. Your era of impactful leadership begins now.
11-in-1 Exclusive Coaching & Mentoring Bundle:
Course 01: Coaching & Mentoring at QLS Level 5
Course 02: Counselling Skills Training
Course 03: Advanced Certificate in Psychology Level 4
Course 04: Public Speaking and Presentation Skill Course
Course 05: Mental Health Awareness Diploma
Course 06: Couples Therapy & Counselling
Course 07: People Management Diploma
Course 08: Anger Management
Course 09: Motivation Skills
Course 10: Goal Setting Masterclass
Course 11: Communication Skills
Learning Outcomes:
Grasp effective coaching principles and apply them broadly.
Learn vital interpersonal skills for emotional well-being counselling.
Deepen your understanding of how psychological principles are applied in practice.
Build prowess in delivering dynamic public addresses.
Comprehend mental health disorders and support strategies.
Navigate relationship dynamics and enhance couple communication.
Excel in team leadership by understanding individual drivers.
Attain techniques to manage anger constructively.
Cultivate both intrinsic and extrinsic motivation for peak performance.
Embrace and execute proficient goal-setting principles universally.
Sharpen communication skills to enhance understanding in varied environments.
This Coaching & Mentoring bundle training will help you become an expert in a relevant sector. Our world-class tutors will help you with every query throughout your learning journey and assist you in mastering Coaching & Mentoring. So, add this course to your basket harness the coveted skills and open the door to your next breakthrough!
Course Curriculum:
Module 01: Introduction to Coaching and Mentoring
Module 02: Coaching and Mentoring: Objectives & Processes
Module 03: Ethical Aspects of Coaching and Mentoring
Module 04: Coaching and Mentoring Models
Module 05: Effective Communication Skills
Module 06: Personal Skills
Module 07: Management Skills
Module 08: Functional Skills
Why Choose Imperial Academy?
Fully Online Training
QLS Endorsed & CPD Accredited Certificate
No Time Limits. Study at Your Own Pace
Expert Instructors
Audio Visual Training
Up-to-date Curriculum and Valuable Guidelines
 CPD 
140 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
This Coaching & Mentoring course will be a great source of knowledge to improve your existing skills and take them to the next level.
Disclaimer:
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For details, please visit the Learner FAQs on the Quality Licence Scheme website.
Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.
This course does not apply to any professional certification. However, You will have an edge to gather deep knowledge and information about this sector.
 Requirements 
Anyone can enrol in this Coaching & Mentoring course.
 Career path 
Life Coach: Average salary of £30,000 - £50,000
Business Mentor: Average salary of £35,000 - £55,000
HR Specialist: Average salary of £40,000 - £60,000
Corporate Trainer: Average salary of £33,000 - £52,000
Team Development Manager: Average salary of £45,000 - £65,000
Organisational Development Consultant: Average salary of £50,000 - £70,000
 Certificates 
Hard Copy QLS Certificate
 Hard copy certificate - Included 
PDF Certificate
 Digital certificate - Included 

Imperial Academy

Level 5 Diploma (FREE QLS Endorsed Certificate) | 10 CPD Courses + 10 PDF Certificates | 140 CPD Points | CPD Accredited

Coaching & Mentoring - QLS Training

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Customer service is the act of taking care of the customer&rsquo;s needs by providing and delivering
 professional, helpful, high-quality service and assistance before, during, and after the customer&#39;s
 requirements are met.</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">But how is this done?</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">&nbsp;How do you ensure it&rsquo;s consistent across your business? What are the benefits of delivering great
 customer service? &nbsp;This course will start by making it very clear exactly what we mean by customer service, and why it&rsquo;s
 so vital. It then goes into detail about the goals of great customer service, communication skills both
 verbal and non-verbal, discovering and understanding customer needs and much more.
</p>

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer's requirements are met.
But how is this done?
 How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.


BAB Business Group

Customer service is the act of taking care of the customer’s needs by providing and delivering
professional, helpful, high quality service and assistance before, during, and after the customer's
requirements are met.
But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great
customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s
so vital. It then goes into detail about the goals of great customer service, communication skills both
verbal and non-verbal, discovering and understanding customer needs and much more.

Customer Service- CPD Approved 

Milton Keynes 

Bedford

Liverpool 

NATIONALLY RECOGNISED AND ACCREDITED
LEVEL FOUR CERTIFICATE



This course comprises two parts:
 
Part 1 - online (eLearning)

AND

Part 2 - classroom

Part 2 consolidates on Parts 1 and delivers one full day of practical sessions (skill-set development) - PRP Harvesting and Treatment


Award:
Open College Network (OCN Credit4Learning) - Collegen Induction Therapy - PRP Treatment
LEVEL 4 (FDSc)



A modular "hybrid" course - eLearning (online) theory and one full day classroom based course.
 
PART 1 - THEORY ONLINE

Complete this part of your course online (eLearning Course) in the comfort of your own home or workplace.
Please allow 1-2 full days (approx. 12-16 hours in total) to complete this part of your course.
You do not need to complete this part of the course in one "sitting". Do as little or as much as you wish. Each time you log again exactly where you can start where you left off!
 
You must complete Part 1 before attending Part 2 below.
 
PART 2 - CLASSROOM
Attend in the classroom at the training location that you have selected.
Your classroom tutor will recap on the essential parts of your online course after which you will begin your practical sessions learning and developing the skills required to harvest and use Platelet-Rich Plasma in your treatment plan.
Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary


A hybrid modular course awarding:
OCN Accredited Level Three Certificate (Advanced Level) 3 credits AND

GEOPACE Certificate (Collagen Induction Therapy - PRP Treatment)



Parts 1 (A & B) - online (eLearning) +

Part 2 - PRP Harvesting, Preparation & Treatment (one day)


Theory Sessions:


M01 – Course Overview
Learning outcomes, Understanding recommended guidelines (CPSA, HEE, NICE & WHO), Core Competencies (Domains 1, 2 & 3). National Occupational Standards


M02 – Qualifications – Levels & Thresholds
Understanding the range and applications of treatments at Levels 1 to 8. Equivalencies. Looking at each level and specific treatment types. Competencies at Level 4.


M03 – Culture & Diversity
Understanding culture and diversity within the context of a salon, including opportunities and challenges for aesthetic therapists. Diversity and inclusion. Principles of diversity.


M04 – History, Definitions and Roles
The origins of microneedling and development of PRP, evolution of treatments, types of equipment and range of applications. Historical perspective and modern day examples of PRP therapies.


M05 – Health & Safety & IPC
H&S legislation, Standard Precautions (for blood borne pathogens), Pathogen types, Personal Protective Equipment (PPE), Handwashing and Hygiene, Hazardous Waste Disposal (non-specific), Preventing Needlestick Injuries. A detailed look at viruses, bacteria and fungi. Handling clients with infectious conditions and infestations. Transmission modes. Sterilisation processes in the workplace, including autoclaves.


M06 – Regulatory Obligations
Pathways – employed, contracted and self-employed, Management of H&S at work, Local and national government laws and bylaws, DBS types, Record Keeping, Hazardous Waste Disposal (specific), Insurance and insurance types, Accident reporting, The Keogh Review, HEE guidelines, Professional bodies.


M07 – Professionalism & Effective Communication
Presenting a professional image, guidelines and recommendations. How to effectively communicate with your clients and colleagues, communication methods, communicating efficiently in consultation.


M08 – Consent
Understanding consent types and your client’s capacity to consent. The importance of valid consent. Consent frequency. Risk assessment. Storing consent documentation – looking at paper and digital/cloud. Consent and the law. Determining if consent is robust.


M09 – Environmental and Sustainable Work Practices
Sustainability in the workplace. Running an efficient salon (water efficiency, waste reduction, interior fittings). Advancements including digital options (clients and suppliers).


M10 – Anatomy & Physiology
A&P for collagen induction therapy. Veins, arteries and capillaries (phlebotomy overview). The integumentary system – structure and function. Microneedling – depths and penetration. The lymphatic system. The circulatory system. Skin as a defence barrier. Skin – functions and layers. Merkel cells, Langerhans Cells, Keratinocytes and Melanocytes. The epidermal-melanin unit. Fibroblasts and connective tissue. The effects of ageing. Skin changes over time. Skin rejuvenation including optimising cell function and increasing natural collagen. Inducing regenerative healing. The Fitzpatrick Scale. A detailed look at cell function, specifically melanocytes, keratinocytes and fibroblasts. Microneedling the skin, effects and collagen response. Wound healing – stages (haemostasis, inflammatory, proliferative and maturation). Collagen Induction Therapy (CIT). Topical applications to improve keratinocyte function. Topical applications to improve collagen synthesis.


M11 – Patient Management – Consultation & Examination
Pre-treatment and treatment consultations. Client Motives. Educating your client. Developing a consultation plan. Medical Records. Contraindications & Precautions – Relative and Absolute Contraindications in microneedling. Microneedling and anticoagulants. Side effects and treatment failure. Photo-documentation. Looking at and recording a detailed medical history. Client reviews. Health risks. Legalities.


M12 – Record Keeping
Key points and importance. Understanding how to retain records. Claims - Date of Discovery and Date of Knowledge.


M13 – Platelet Rich Plasma (PRP) – Understanding the basics
Whole blood – composition. Platelets and growth factors (types and functions). What are platelets? Understanding platelet modes of action. Platelet Rich Plasma – preparation. PPP and PRP. PRP Activation and collagen response in vivo. Fibrin network formation. Dermal needle puncture - repair pathway. Examples of microneedling applications. Needle depths and facial skin thickness. Types of treatments – a case by case examination.


M14 – Platelet Rich Plasma (PRP) – Harvesting and Preparation
Phlebotomy. Using correct needle size and anticoagulant. Understanding autologous treatment types with PRP. The treatment agent pathway. Whole blood processing. Harvesting good quality PRP - step by step procedure. Using a centrifuge. Centrifuge operation and management. Steps to minimise platelet trauma. First and second centrifuge processes. Understanding how a centrifuge works? Managing breakage and spillage.


M15 – PRP Treatment – putting it all together!
Client arrival, management, documentation, photography, examination, consultation, consent, treatment plan. Patient ID, where necessary. Referrals and when to refer. Seeking expert advice. Employment types – employed (PAYE), contracted, self-employed (freelance) - detailed look at each. Managing equipment and consumables. Compliancy. Pre-treatment guidance. Medications and drug conflicts. Preparing a treatment area. Preparing your client. Disinfecting the face. Applying numbing cream. Phlebotomy procedures.
Blood handling. Dermapen types and accessories. Treatment modes and actions. Selecting the correct needle depth. Applying PRP and microneedling. Managing pen depth and skin areas. Working within facial zones. Post treatment management. Waste management and correct waste disposal. Post treatment client management. Aftercare. Managing adverse effects. Managing post treatment client expectations. Treatment intervals. Post treatment checklists and patient aftercare guidelines.


Classroom Practical Sessions:
Practical Session 1: Equipment familiarisation - hands-on approach
Practical Session 2: Completing medical forms and consent forms
Practical Session 3: Preparing a treatment area
Practical Session 4: Using a centrifuge
Practical Session 5: Performing a microneedling facial treatment with PRP - model 1
Practical Session 6: Performing a microneedling facial treatment with PRP - model 2


Classroom Support Material:
Support material to complement Modules 1 – 15


Online Support Material:
Downloadable pdf files - support material to complement Modules 1 - 15
Demonstration Video



Geopace Training

Medical Aesthetics

Allied Health

Platelet-rich plasma (PRP)

Aesthetics

Aesthetic Practitioner

Facial Aesthetics

Platelet-rich Plasma (PRP) treatments

    Nationally Recognised Qualification

    No previous experience or qualifications needed

    Open College Network Accreditation

    Level 4 (as required for minimally invasive procedures)

    Covers standards set by HEE

    Employed (salon) or Self-Employed opportunities

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


PRP - Collagen Induction Therapy Course (GPT701)

 Birmingham 

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This group coaching session is about transforming negative beliefs so that you can improve your confidence and find success.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Help to Grow Social Confidence and Tackle Imposter Mindset</strong></strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Join us on Thu Mar 28th 2024 at 13:30 GMT for an exciting in-person event at the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Midlands Arts Centre</strong></strong>! Are you tired of feeling socially anxious and doubting your own abilities? This event is designed to help you overcome these challenges and boost your self-confidence.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">During this interactive session, our experienced coach will raise awareness of practical tips and strategies to help you grow your social confidence and overcome the imposter mindset. You&#39;ll learn how to overcome self-doubt, embrace your unique strengths, and develop effective communication skills.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Also, learn how to transform negative belief&#39;s so that you can improve your confidence and overcome self - defeating/limiting beliefs that are holding you back.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This is a practical session working through transformative exercises and tools and their application to see how lack of confidence and low emotional resilience can have a negative impact and how you can repair this.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Whether you&#39;re a student, professional, or simply looking to enhance your social interactions, this event is perfect for anyone seeking personal growth and self-improvement. Don&#39;t miss this opportunity to connect with like-minded individuals and gain valuable insights.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Mark your calendars and secure your spot today! We can&#39;t wait to see you at the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Midlands Arts Centre</strong></strong>&nbsp;on Thu Mar 28th 2024 at 13:30 GMT. Get ready to conquer your fears and unleash your true potential!</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This is a CPD Accredited Group Coaching Session and a CPD Certificate will be issued on completion of the session.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Refreshments will be provided</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Paid parking is available (attendees are responsible for paying parking fees)</p>

This group coaching session is about transforming negative beliefs, creating leadership development space for growth, for yourself, so that you can improve your confidence and find success.





Welcome to the Help to Build Confidence - Leadership Development event! 

This event is all about boosting your confidence and enhancing your leadership skills. Get ready to engage in interactive group coaching sessions, insightful discussions, and networking opportunities with like-minded individuals. Don't miss this chance to grow personally and professionally.
Are you tired of feeling socially anxious and doubting your own abilities? This event is designed to help you overcome these challenges and boost your self-confidence.
During this interactive session, our experienced coach will raise awareness of practical tips and strategies to help you grow your social confidence and overcome the imposter mindset. You'll learn how to overcome self-doubt, embrace your unique strengths, and develop effective communication skills.
Also, learn how to transform negative belief's so that you can improve your confidence and overcome self - defeating/limiting beliefs that are holding you back.
This is a practical session working through transformative exercises and tools and their application to see how lack of confidence and low emotional resilience can have a negative impact and how you can repair this.
Whether you're a student, professional, or simply looking to enhance your social interactions, this event is perfect for anyone seeking personal growth and self-improvement. Don't miss this opportunity to connect with like-minded individuals and gain valuable insights.

Mark your calendars and secure your spot today! 
Get ready to conquer your fears and unleash your true potential!

This is a CPD Accredited Group Coaching Session and a CPD Certificate will be issued on completion of the session.

Why not visit the Enigma company website for more information about us: www.enigmaccs.co.uk
See you there!


Samina Arshad

Confidence

Self Esteem & Confidence

Leadership

Self-Awareness

Travel and Parking arrangements:

Paid parking is available (attendees are responsible for paying parking fees)

From New St Station, follow signs to Moor St station. When you get to Moor St, go down the hill to the side of the station towards the multi-storey car park. At the car park, go left under the railway bridge. Immediately after the railway bridge turn right onto Shaw's passage, which is quite short. We're on the corner at the end of Shaws Passage - walk round the corner onto Allison Street and past the Cafe to the full glass door with the Birmingham Friends of the Earth hanging sign.

Boost your Confidence and Tackle Imposter Mindset

General Admission - Group Coaching Only

Group Coaching Session + 1:1 Coaching Session

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);">This driver CPC course - Customer Service &amp; Manual Handling</b><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);"> is suitable for LGV &amp; PCV and will cover:</b></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Company &amp; Driver Image,&nbsp;Who Customers Are and What They Want,&nbsp;Communication Skills,&nbsp;Giving Good Customer Service,&nbsp;About Manual Handling,&nbsp;The Spine,&nbsp;Manual Handling Injuries and Their Costs,&nbsp;Regulations,&nbsp;Manual Handling Risk Assessment,&nbsp;Safe Handling Techniques,&nbsp;Manual Handling Equipment.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses start at 07:45 hrs and finish at 15:45 hrs</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Approval:</strong> This course is registered with JAUPT as approved for Driver CPC qualification.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Course Approval Number: CRS18242/475.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">On completion of the course all attendees will receive certificate of attendance.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.</p>

This is an International Driver CPC - 7hours course - Rules of the Road & Customer Service and it is suitable for LGV & PCV and will cover:
Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedures, Company & Driver Image, Who Customers Are and What They Want, Communication Skills, Giving Good Customer Service.
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: ICRS24736/475.
On completion of the course, all attendees will receive a certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

PETM

HGV Driver

7.5 Ton Driver

Driver CPC

Rules of the Road & Customer Service - International CPC - Online

<p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Awarding Body:&nbsp;</strong>Open College Network (OCN Credit4Learning)</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Award Level:</strong>&nbsp;Level Three (Advanced)</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Minimum Age:</strong>&nbsp;18</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Entry requirements:&nbsp;</strong>None. English Level 2 desirable.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Training Locations:</strong>&nbsp;E-learning - complete this course in the comfort of your own home or at work</p><hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(84, 141, 212); box-sizing: border-box;" fr-original-style=" color: rgb(84, 141, 212);">Course Overview:</span></strong></p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">It takes a very special person to care for those at the end of their life&rsquo;s journey. Yet for the terminally ill and their families, the gifts of compassion, dedication and skill are priceless treasures. This End of Life (Palliative Care) Course covers the issues and practices involved in caring for the terminally ill and is suitable for both healthcare professionals and individuals looking at optimising their care skills and practices.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">This course will help you to gain a better knowledge of the procedures and best practices which underpins end of life care. It will help you to learn about the delivery of optimal end of life care and improve your communication skills to strengthen working relationships with healthcare professionals during this period. You will also feel you have a much better understanding on how to support the friends and family of the person that you are caring for.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">In this online course, you will learn to address the ethical issues and characteristics of hospice and palliative care. You will also understand the assessment and management of pain. And you will be able to help patients and their families cope with dying, death, and the grief that follows and, in doing so, will ensure that the process is in the very best interests of the individual concerned.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">If you are an individual looking after a terminally ill relative this course bridges the divide between understanding how healthcare professionals work and understanding how your relative or friend should be managed by your support team.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">This course can also be combined with our&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Healthcare Practice (Fundamental Care Skills) Course</strong>&nbsp;which will also prepare you with a general and very solid foundation qualification in healthcare. Both qualifications combined will give you a total of 6 credits which you can also use towards other future qualifications (at many UK Colleges and Universities).</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Once completed you will immediately be able to download your pass certificate. (Your new accredited certificate will be posted to you within 6-8 weeks.)</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">The nationally recognised and accredited certificate (awarded by the Open College Network) can be added to your existing certificate credit value (cumulative credits), and these may also count towards other similar college or university courses.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">This course will perfectly supplement any medical or nursing course, however specific, and is open to anyone. At the end of each e-learning section you have up to 6 multiple choice questions to answer, with a passmark of 65%. You can re-sit each section 3 times.</p><hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(84, 141, 212); box-sizing: border-box;" fr-original-style=" color: rgb(84, 141, 212);">Is this course for me?</span></strong></p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><i fr-original-style="" style="box-sizing: border-box;">This course is suitable for you if:</i></p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">-- You are a healthcare professional or healthcare student and looking at focussing on this area of work<br fr-original-style="" style="box-sizing: border-box;">-- You are a healthcare professional looking to add a specialised qualification to your C.V.<br fr-original-style="" style="box-sizing: border-box;">-- You are an individual caring for a terminally ill relative or friend and would like to be fully aligned with current medical practices and end-of-life procedures<br fr-original-style="" style="box-sizing: border-box;">-- You are currently working in a Hospice, Care Home, Geriatric Unit or Hospital and have been advised to complete this course.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><br fr-original-style="" style="box-sizing: border-box;">Add to your CPD (continual professional development) or if requested by your employer as part of your CPD or Induction Programme.<br fr-original-style="" style="box-sizing: border-box;">(Completion of this course adds to your existing credit value and awards an Advanced Level Three Certificate)</p><hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(84, 141, 212); box-sizing: border-box;" fr-original-style=" color: rgb(84, 141, 212);">What does this course cover?</span></strong></p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><i fr-original-style="" style="box-sizing: border-box;">Topics covered include:</i></p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">M01: Introduction and Course Overview<br fr-original-style="" style="box-sizing: border-box;">M02: Caring for people at the end of their life<br fr-original-style="" style="box-sizing: border-box;">M03: Palliative Care<br fr-original-style="" style="box-sizing: border-box;">M04: What is person-centred care?<br fr-original-style="" style="box-sizing: border-box;">M05: Equality, Diversity and Rights<br fr-original-style="" style="box-sizing: border-box;">M06: Planning Ahead<br fr-original-style="" style="box-sizing: border-box;">M07: End of Life Strategies and Guidelines<br fr-original-style="" style="box-sizing: border-box;">M08: Communication<br fr-original-style="" style="box-sizing: border-box;">M09: Nutrition, Hydration and Mouth Care<br fr-original-style="" style="box-sizing: border-box;">M10: Symptom Control<br fr-original-style="" style="box-sizing: border-box;">M11: Identifying the Dying Phase of Life<br fr-original-style="" style="box-sizing: border-box;">M12: The bereavement process<br fr-original-style="" style="box-sizing: border-box;">M13: Working within the Multidisciplinary Team</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Download a certificate as soon as completed.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><i fr-original-style="" style="box-sizing: border-box;">This course is also supported with a video presentation and additional support material can be downloaded as you progress through the course.</i></p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(192, 145, 0); box-sizing: border-box;" fr-original-style=" color: rgb(192, 145, 0);"><span style="color: rgb(127, 127, 127); box-sizing: border-box;" fr-original-style=" color: rgb(127, 127, 127);">Download a&nbsp;<a href="https://drive.google.com/file/d/1zDO1PzSKxk08nGsgnig5NwCmki__qCBG/view?usp=sharing" style="color: rgb(30, 126, 200); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(30, 126, 200);"></a></span><a href="https://drive.google.com/file/d/1zDO1PzSKxk08nGsgnig5NwCmki__qCBG/view?usp=sharing" target="_blank" style="color: rgb(30, 126, 200); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(30, 126, 200);">Course Itinerary</a></span><br fr-original-style="" style="box-sizing: border-box;"></strong></p><hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><img src="https://s3.amazonaws.com/images.ecwid.com/images/wysiwyg/product/20661234/206740469/1591525097385817184361/Accreditation_Strip_jpg" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></p>

Awarding Body: Open College Network (OCN Credit4Learning)
Award Level: Level Three (Advanced)
Minimum Age: 18
Entry requirements: None. English Level 2 desirable.
Training Locations: E-learning - complete this course in the comfort of your own home or at work



Course Overview:
It takes a very special person to care for those at the end of their life’s journey. Yet for the terminally ill and their families, the gifts of compassion, dedication and skill are priceless treasures. This End of Life (Palliative Care) Course covers the issues and practices involved in caring for the terminally ill and is suitable for both healthcare professionals and individuals looking at optimising their care skills and practices.
This course will help you to gain a better knowledge of the procedures and best practices which underpins end of life care. It will help you to learn about the delivery of optimal end of life care and improve your communication skills to strengthen working relationships with healthcare professionals during this period. You will also feel you have a much better understanding on how to support the friends and family of the person that you are caring for.
In this online course, you will learn to address the ethical issues and characteristics of hospice and palliative care. You will also understand the assessment and management of pain. And you will be able to help patients and their families cope with dying, death, and the grief that follows and, in doing so, will ensure that the process is in the very best interests of the individual concerned.
If you are an individual looking after a terminally ill relative this course bridges the divide between understanding how healthcare professionals work and understanding how your relative or friend should be managed by your support team.
This course can also be combined with our Healthcare Practice (Fundamental Care Skills) Course which will also prepare you with a general and very solid foundation qualification in healthcare. Both qualifications combined will give you a total of 6 credits which you can also use towards other future qualifications (at many UK Colleges and Universities).
Once completed you will immediately be able to download your pass certificate. (Your new accredited certificate will be posted to you within 6-8 weeks.)
The nationally recognised and accredited certificate (awarded by the Open College Network) can be added to your existing certificate credit value (cumulative credits), and these may also count towards other similar college or university courses.
This course will perfectly supplement any medical or nursing course, however specific, and is open to anyone. At the end of each e-learning section you have up to 6 multiple choice questions to answer, with a passmark of 65%. You can re-sit each section 3 times.



Is this course for me?
This course is suitable for you if:
-- You are a healthcare professional or healthcare student and looking at focussing on this area of work
-- You are a healthcare professional looking to add a specialised qualification to your C.V.
-- You are an individual caring for a terminally ill relative or friend and would like to be fully aligned with current medical practices and end-of-life procedures
-- You are currently working in a Hospice, Care Home, Geriatric Unit or Hospital and have been advised to complete this course.

Add to your CPD (continual professional development) or if requested by your employer as part of your CPD or Induction Programme.
(Completion of this course adds to your existing credit value and awards an Advanced Level Three Certificate)



What does this course cover?
Topics covered include:
M01: Introduction and Course Overview
M02: Caring for people at the end of their life
M03: Palliative Care
M04: What is person-centred care?
M05: Equality, Diversity and Rights
M06: Planning Ahead
M07: End of Life Strategies and Guidelines
M08: Communication
M09: Nutrition, Hydration and Mouth Care
M10: Symptom Control
M11: Identifying the Dying Phase of Life
M12: The bereavement process
M13: Working within the Multidisciplinary Team
Download a certificate as soon as completed.
This course is also supported with a video presentation and additional support material can be downloaded as you progress through the course.
Download a Course Itinerary






General Nursing

Care Worker

Healthcare Assistant

Allied Health Professions (AHP)

Care

Nursing

Medicine & Nursing

End Of Life Care

Assisting patients at the end of their life's journey ...

    Nationally Recognised Qualifications

    Accredited OCN Credit4Learning - Level 3

    Accredited CPD (The CPD Certification Service)​

    Expand your horizons to include this specialised area of caring

    Comprehensively covers end of life and terminal patient care skills

    Includes support and reference material to download and keep

    No previous experience or qualification needed

    Download a certificate on completion of your online course

End of Life (Palliative Care) Course (GPT203)

<h2 style="color: var(--text-heading); box-sizing: border-box;" id="isPasted" fr-original-style="color: var(--text-heading);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">This course at a glance</span></strong></h2><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Accredited by CPDQE</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(38, 99, 82) !important; box-sizing: border-box;" fr-original-style=" color: rgb(38, 99, 82) !important;">Learn Different Categories of Communication Skills</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(38, 99, 82) !important; box-sizing: border-box;" fr-original-style=" color: rgb(38, 99, 82) !important;">Realise the Importance of Listening</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(38, 99, 82) !important; box-sizing: border-box;" fr-original-style=" color: rgb(38, 99, 82) !important;">Understand the Behaviour Styles &amp; Personality Types</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(38, 99, 82) !important; box-sizing: border-box;" fr-original-style=" color: rgb(38, 99, 82) !important;">Recognise How Asking Is the Key Factor for Communication</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(38, 99, 82) !important; box-sizing: border-box;" fr-original-style=" color: rgb(38, 99, 82) !important;">Identify How to Overcome the Communication Barriers</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(38, 99, 82) !important; box-sizing: border-box;" fr-original-style=" color: rgb(38, 99, 82) !important;">Learn to Communicate Assertively</span></li></ul><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><p style="color: rgb(38, 99, 82) !important; font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 99, 82) !important;">Are you an introvert? Would you like to communicate more effectively in&nbsp;<a href="https://learndrive.org/course/business-communication/" target="_blank" rel="noopener" style="color: rgb(6, 122, 0); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(6, 122, 0);">business</a>&nbsp;meetings and projects? Then, this communication skills course will help you learn how to interact with different groups of people. In this course, students will learn about the factors that contribute to effective communication. Different personality types and&nbsp;<a href="https://dictionary.cambridge.org/dictionary/english/behaviour" target="_blank" rel="noopener" style="color: rgb(6, 122, 0); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(6, 122, 0);">behaviour</a>&nbsp;styles will be discussed. This will help you to build rapport with anyone.</p></div></div></div></div></div></div></div><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Accredited by</span></h3><p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);">This course is <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">CPDQE&nbsp;</strong>accredited, which serves as an impactful mechanism for skill enhancement.&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Continuing Professional Development (CPD) stands as a crucial, widely acknowledged method that aids individuals, organisations, and entire industries in staying current with their skills and knowledge.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CPD not only facilitates the elevation of global standards and benchmarks, aligning with the growing forces of globalisation and consumer expectations but also transforms learning into a deliberate and proactive process. It motivates professionals to uphold a consistently high level of performance and demonstrates their unwavering commitment to a specific job role or profession.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Course Curriculum</span></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 1 Introduction to Communication skills</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 2 Behaviour Styles</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 3 Communication Barriers</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 4 Asking Questions</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 5 Learning to Communicate Assertively</strong></li></ul>

This course at a glance
Accredited by CPDQE
Learn Different Categories of Communication Skills
Realise the Importance of Listening
Understand the Behaviour Styles & Personality Types
Recognise How Asking Is the Key Factor for Communication
Identify How to Overcome the Communication Barriers
Learn to Communicate Assertively
Are you an introvert? Would you like to communicate more effectively in business meetings and projects? Then, this communication skills course will help you learn how to interact with different groups of people. In this course, students will learn about the factors that contribute to effective communication. Different personality types and behaviour styles will be discussed. This will help you to build rapport with anyone.
Accredited by
This course is CPDQE accredited, which serves as an impactful mechanism for skill enhancement. 
Continuing Professional Development (CPD) stands as a crucial, widely acknowledged method that aids individuals, organisations, and entire industries in staying current with their skills and knowledge.
CPD not only facilitates the elevation of global standards and benchmarks, aligning with the growing forces of globalisation and consumer expectations but also transforms learning into a deliberate and proactive process. It motivates professionals to uphold a consistently high level of performance and demonstrates their unwavering commitment to a specific job role or profession.
Course Curriculum
Module 1 Introduction to Communication skills
Module 2 Behaviour Styles
Module 3 Communication Barriers
Module 4 Asking Questions
Module 5 Learning to Communicate Assertively

LearnDrive UK

Business Communication Skills

Communication Skills

Communication skills course will help you to learn effective communication and how to interact with different groups of people.























<h2>Project Communication Skills (Virtual)</h2>
 <p>Communication is the single most critical project success factor. When effective, projects get executed on time, within budget, and with objectives being met. But that isn't all. Strong communication also nurtures healthy team relationships. And in today's highly diverse world, where projects are often fast-paced, complex, and virtual, that is more important than ever. Strong communication skills foster cultural awareness, trust, and empathy. Together, they contribute greatly to project success-and ultimately, to future project success.</p>
 <p>In this course, participants will actively explore best communication practices from a variety of perspectives: in-person, virtual, electronic, and via formal project documentation. In order to be transformative, however, those perspectives will be filtered further through the lens of their formal, personalized assessment. It is a powerful tool which identifies individuals' internal needs and priorities. It translates those into descriptive profiles and reports, gifting users with valuable information about themselves and others. Paired with the course's real-world activities, it will provide uniquely strategic opportunities for communicating effectively and meaningfully-and with less conflict, both personally and professionally.</p><h3>What you will Learn</h3><p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Identify basic elements of communication and explain how they affect teams</li>
 <li>Explore how your assessment style impacts you and how you communicate with people of other styles</li>
 <li>Infer how your style impacts the way(s) you send and interpret emails and instant messages</li>
 <li>Analyze real world email and instant messaging practices to determine how they affect communication and relationships</li>
 <li>Explore best practices for formal project communications and presentations</li>
 <li>Analyze how your assessment style and global diversity can contribute to both strong team communication and conflict</li>
 <li>Identify solutions for virtual team work communication challenges</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>Communication as a foundation skill</li> <li>Elements of communication</li> <li>Communicating across media</li> <li>Targeting your audience</li> <li>How communication impacts team performance</li> </ul> <h3>The Assessment Framework</h3> <ul> <li>Overview of the assessment's approach</li> <li>Exploring assessment report</li> <li>Increasing your effectiveness with other assessment styles</li> </ul> <h3>Email and Instant Messages</h3> <ul> <li>Preferred communications and assessment styles</li> <li>The email brands we create</li> <li>Assessment styles and email</li> <li>Emotion and email</li> <li>Email guidelines and best practices</li> <li>Anatomy of an email</li> <li>The seven deadly email sins</li> <li>Instant messages and other interfaces</li> </ul> <h3>Project Communications and Presentations</h3> <ul> <li>Communicating across the project lifecycle</li> <li>Project templates</li> <li>Structuring a presentation</li> <li>Delivering a presentation</li> </ul> <h3>Interpersonal and Team Communication Skills</h3> <ul> <li>Communication styles and techniques</li> <li>Managing conflict in a project environment</li> <li>Styles and conflict</li> <li>Communication and global team leadership</li> </ul> <h3>Virtual Communication</h3> <ul> <li>Leading global virtual teams</li> <li>Virtual processes and technology</li> <li>Virtual team leadership</li> </ul>


                </section>

Project Communication Skills (Virtual)
Communication is the single most critical project success factor. When effective, projects get executed on time, within budget, and with objectives being met. But that isn't all. Strong communication also nurtures healthy team relationships. And in today's highly diverse world, where projects are often fast-paced, complex, and virtual, that is more important than ever. Strong communication skills foster cultural awareness, trust, and empathy. Together, they contribute greatly to project success-and ultimately, to future project success.
In this course, participants will actively explore best communication practices from a variety of perspectives: in-person, virtual, electronic, and via formal project documentation. In order to be transformative, however, those perspectives will be filtered further through the lens of their formal, personalized assessment. It is a powerful tool which identifies individuals' internal needs and priorities. It translates those into descriptive profiles and reports, gifting users with valuable information about themselves and others. Paired with the course's real-world activities, it will provide uniquely strategic opportunities for communicating effectively and meaningfully-and with less conflict, both personally and professionally.
What you will Learn
At the end of this program, you will be able to:
Identify basic elements of communication and explain how they affect teams
Explore how your assessment style impacts you and how you communicate with people of other styles
Infer how your style impacts the way(s) you send and interpret emails and instant messages
Analyze real world email and instant messaging practices to determine how they affect communication and relationships
Explore best practices for formal project communications and presentations
Analyze how your assessment style and global diversity can contribute to both strong team communication and conflict
Identify solutions for virtual team work communication challenges
Foundation Concepts
Communication as a foundation skill
Elements of communication
Communicating across media
Targeting your audience
How communication impacts team performance
The Assessment Framework
Overview of the assessment's approach
Exploring assessment report
Increasing your effectiveness with other assessment styles
Email and Instant Messages
Preferred communications and assessment styles
The email brands we create
Assessment styles and email
Emotion and email
Email guidelines and best practices
Anatomy of an email
The seven deadly email sins
Instant messages and other interfaces
Project Communications and Presentations
Communicating across the project lifecycle
Project templates
Structuring a presentation
Delivering a presentation
Interpersonal and Team Communication Skills
Communication styles and techniques
Managing conflict in a project environment
Styles and conflict
Communication and global team leadership
Virtual Communication
Leading global virtual teams
Virtual processes and technology
Virtual team leadership

IIL Europe Ltd

Online Course Marketing

Professional Skills

Meeting Skills

Presentation Skills

Project Communication Skills (Virtual)

<h2 style="color: rgb(24, 155, 192); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(24, 155, 192);">About the course</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 14px;">This online Introduction to Communication Skills course aims to empower you to have more effective conversations with your patients, their friends and family and your colleagues at work. In particular, the focus will be on understanding and appreciating communication skills and how to use them more effectively and efficiently.&nbsp;</span></p><div fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 14px;">Communication is one of those skills that we can take for granted. Yet, we all communicate daily in many different ways and with various groups of people. For example, how you speak to a patient may differ from how you talk to your manager or a consultant. But we rarely consider how we communicate or how others perceive us when interacting with them. Yet, when you work with vulnerable people, you can make a significant difference in how they feel, how they interpret information and whether or not they can trust you. Being mindful communicators enables you to have more meaningful, supportive and encouraging conversations with other people. When you achieve this, you can make a world of difference to your patients and enhance your relations with your colleagues.</span><h3 style="color: rgb(24, 155, 192); box-sizing: border-box;" fr-original-style=" color: rgb(24, 155, 192);">Who is this course for?</h3><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">This Level 1 course is designed for anyone who interacts with patients/clients/service users in a healthcare or social care setting and has no prior experience of communication skills training. &nbsp;You may be a:</span><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">health care assistant</li><li fr-original-style="" style="box-sizing: border-box;">student</li><li fr-original-style="" style="box-sizing: border-box;">nurses</li><li fr-original-style="" style="box-sizing: border-box;">allied healthcare professionals</li><li fr-original-style="" style="box-sizing: border-box;">work in a supporting role (i.e. administration, receptionist)</li></ul><h3 style="color: rgb(24, 155, 192); box-sizing: border-box;" fr-original-style=" color: rgb(24, 155, 192);">Why this course will help you</h3><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">You will already be using a lot of the skills we cover, but you may not appreciate the significance of the skills you are using, or how best to use them. &nbsp;This course will help you become a more skilled and reflective communicator, and help you in your career progression.</span><h3 style="color: rgb(24, 155, 192); box-sizing: border-box;" fr-original-style=" color: rgb(24, 155, 192);">Course objectives</h3><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">In this course you will learn about and consider:</span><ol style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">What communication is</li><li fr-original-style="" style="box-sizing: border-box;">Communication barriers</li><li fr-original-style="" style="box-sizing: border-box;">Starting a conversation</li><li fr-original-style="" style="box-sizing: border-box;">How to use verbal and non-verbal communication</li><li fr-original-style="" style="box-sizing: border-box;">Strategies for effective listening</li><li fr-original-style="" style="box-sizing: border-box;">Asking open or closed questions</li><li fr-original-style="" style="box-sizing: border-box;">Unconscious bias</li></ol><h3 style="color: rgb(24, 155, 192); box-sizing: border-box;" fr-original-style=" color: rgb(24, 155, 192);">How our course works</h3><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">This is an online learning course, which you can access and complete in your own time. &nbsp;Once you have purchased a course, we will contact you and provide you with a unique link which will enable you to access the course.</li><li fr-original-style="" style="box-sizing: border-box;">Takes between 1-2 hours to complete</li><li fr-original-style="" style="box-sizing: border-box;">Certification</li></ul><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(24, 155, 192); box-sizing: border-box;" fr-original-style=" color: rgb(24, 155, 192);">Visit our website to purchase the course</h3></div><div fr-original-style="" style="box-sizing: border-box;"><a data-fr-linked="true" href="https://healthcarecommunicationmatters.co.uk/product/introduction-to-communication-skills/" id="isPasted" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">https://healthcarecommunicationmatters.co.uk/product/introduction-to-communication-skills/</span></a></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">If you require any further information about the course or you are keen to block book the course for your team, please&nbsp;</span><a href="https://healthcarecommunicationmatters.co.uk/contact-us/" style="color: rgb(254, 58, 106); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(254, 58, 106);">contact us</a><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;via our website page or email: admin@healthcarecommunicationmatters.co.uk</span></div>

About the course
This online Introduction to Communication Skills course aims to empower you to have more effective conversations with your patients, their friends and family and your colleagues at work. In particular, the focus will be on understanding and appreciating communication skills and how to use them more effectively and efficiently. 
Communication is one of those skills that we can take for granted. Yet, we all communicate daily in many different ways and with various groups of people. For example, how you speak to a patient may differ from how you talk to your manager or a consultant. But we rarely consider how we communicate or how others perceive us when interacting with them. Yet, when you work with vulnerable people, you can make a significant difference in how they feel, how they interpret information and whether or not they can trust you. Being mindful communicators enables you to have more meaningful, supportive and encouraging conversations with other people. When you achieve this, you can make a world of difference to your patients and enhance your relations with your colleagues.
Who is this course for?
This Level 1 course is designed for anyone who interacts with patients/clients/service users in a healthcare or social care setting and has no prior experience of communication skills training. You may be a:
health care assistant
student
nurses
allied healthcare professionals
work in a supporting role (i.e. administration, receptionist)
Why this course will help you
You will already be using a lot of the skills we cover, but you may not appreciate the significance of the skills you are using, or how best to use them. This course will help you become a more skilled and reflective communicator, and help you in your career progression.
Course objectives
In this course you will learn about and consider:
What communication is
Communication barriers
Starting a conversation
How to use verbal and non-verbal communication
Strategies for effective listening
Asking open or closed questions
Unconscious bias
How our course works
This is an online learning course, which you can access and complete in your own time. Once you have purchased a course, we will contact you and provide you with a unique link which will enable you to access the course.
Takes between 1-2 hours to complete
Certification
Visit our website to purchase the course
https://healthcarecommunicationmatters.co.uk/product/introduction-to-communication-skills/If you require any further information about the course or you are keen to block book the course for your team, please contact us via our website page or email: admin@healthcarecommunicationmatters.co.uk

Healthcare Communication Matters

Communication

Nurses

Medical

This online Introduction to Communication Skills course aims to empower you to have more effective conversations with your patients, their friends and family and your colleagues at work. In particular, the focus will be on understanding and appreciating communication skills and how to use them more effectively and efficiently. 

Introduction to Communication Skills

York

<p data-key="1"><span data-key="2"><strong data-slate-leaf="true">Course Description:</strong></span></p>
<p>Communication Skills are the most highly valued skills in today&rsquo;s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.</p>
<p>Communication Skills intensive is a cutting edge training program designed to help today&rsquo;s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.</p>
<p>You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It&rsquo;s never too late to work on your communication skills and by doing so improve your quality of life.</p>
<p><strong>Target Audience:</strong></p>
<p>There is no Eligibility Criteria for this training, anyone can attend this training</p>
<p><strong>Learning Objectives:</strong></p>
<ul>
<li>Script yourself with clear, compelling and well-developed messages that reflect your thinking .</li>
<li>Speak with vision and a logical structure that drives home your points.</li>
<li>Answer questions confidently.</li>
<li>Develop professional relationships and networks.</li>
<li>Communicate with empathy and compassion .</li>
<li>Inspire people by appealing to their emotions.</li>
<li>Move from an informational to an inspirational and action oriented style when creating and delivering presentations.</li>
<li>Integrate effective slides into your presentations.</li>
<li>Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.</li>
</ul>
<p><strong>Prerequisites:</strong></p>
<p>There are no prerequisites for this course.</p>
<p><strong>Course Materials:</strong></p>
<p>Students will receive a course manual with presentation slides and reference materials.</p>
<p><strong>Examination:</strong></p>
<p>There is no exam.</p>
<p><strong>Technical Requirements:</strong></p>
<p>For eBooks:</p>
<p>Internet for downloading the eBook</p>
<p>Laptop, tablet, Smartphone, eReader (No Kindle)</p>
<p>Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)</p>
<p>eBook download and activation instructions</p>
<p><strong>Agenda:</strong></p>
<ul>
<li>The Science of Effective Human Communication</li>
<li>Frames of Business and Communication</li>
<li>Principles and Strategies for Effective Business Conversations</li>
<li>Art of Giving and Receiving Feedback</li>
<li>How to Listen Effectively and Accurately</li>
<li>Science of Body Language</li>
<li>How to look confident and charismatic</li>
<li>Business Presentation Skills and Strategies</li>
<li>Powerpoint Best Practices</li>
<li>Principles and Techniques for Effective Written Communication</li>
<li>How to write clear, concise and fast at the same time</li>
</ul>

Course Description:
Communication Skills are the most highly valued skills in today’s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.
Communication Skills intensive is a cutting edge training program designed to help today’s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.
You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.
Target Audience:
There is no Eligibility Criteria for this training, anyone can attend this training
Learning Objectives:
Script yourself with clear, compelling and well-developed messages that reflect your thinking .
Speak with vision and a logical structure that drives home your points.
Answer questions confidently.
Develop professional relationships and networks.
Communicate with empathy and compassion .
Inspire people by appealing to their emotions.
Move from an informational to an inspirational and action oriented style when creating and delivering presentations.
Integrate effective slides into your presentations.
Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.
Prerequisites:
There are no prerequisites for this course.
Course Materials:
Students will receive a course manual with presentation slides and reference materials.
Examination:
There is no exam.
Technical Requirements:
For eBooks:
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
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Agenda:
The Science of Effective Human Communication
Frames of Business and Communication
Principles and Strategies for Effective Business Conversations
Art of Giving and Receiving Feedback
How to Listen Effectively and Accurately
Science of Body Language
How to look confident and charismatic
Business Presentation Skills and Strategies
Powerpoint Best Practices
Principles and Techniques for Effective Written Communication
How to write clear, concise and fast at the same time

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