5158 Communication Skills courses in Halstead delivered Online

10 premium courses| 10 PDF certificates for Absolutely Free

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

***24 Hour Limited Time Flash Sale*** Leadership, Supervisor and Line Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Leadership, Supervisor and Line Management Discover the power of effective leadership with our exclusive bundle of 8 courses - Leadership, Supervisor, and Line Management. This comprehensive package is designed to equip you with the essential knowledge and skills needed to excel in leadership roles. With 3 QLS-endorsed courses and 5 relevant CPD QS-accredited courses, this bundle offers a well-rounded learning experience. Unleash your leadership potential with our QLS-endorsed courses. Gain in-depth insights into Leadership Training, Supervisor Training, and Line Management, and receive hardcopy certificates upon completion. These courses provide you with the foundational understanding of leadership principles and practices, enabling you to make a positive impact in your professional journey. Expand your expertise further with our 5 CPD QS-accredited courses. These courses are carefully curated to enhance your understanding of crucial topics relevant to leadership and management, equipping you with the knowledge to navigate complex workplace scenarios. Key Features of the Leadership, Supervisor and Line Management Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Leadership, Supervisor and Line Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Leadership Training QLS Course 02: Supervisor Training QLS Course 03: Line Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Motivational Leadership Course 02: Workplace Diversity Course 03: Equality, Diversity and Discrimination Course 04: Conflict Resolution Course 05: Dealing With Difficult People Training In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Leadership, Supervisor and Line Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Unlock a world of opportunities with our Leadership, Supervisor, and Line Management bundle. Embark on a fulfilling career path, where you can contribute to organizational growth and inspire others to reach their full potential. Join us today and elevate your leadership capabilities to new heights. Learning Outcomes: Develop a comprehensive understanding of leadership theories and principles Acquire practical strategies for effective supervision and line management Cultivate motivational leadership skills to inspire and lead teams Enhance awareness and appreciation of workplace diversity and inclusion Acquire conflict resolution techniques for fostering a harmonious work environment Develop effective communication and interpersonal skills to deal with difficult individuals Gain a holistic understanding of equality, diversity, and discrimination issues in the workplace Immerse yourself in the world of leadership, supervisor, and line management with our comprehensive bundle. With a unique combination of 3 QLS-endorsed courses and 5 relevant CPD QS-accredited courses, this package offers a transformative learning experience. Discover the principles, techniques, and strategies that will empower you to become a successful leader in any industry. From understanding leadership theories to navigating workplace diversity, conflict resolution, and dealing with difficult people, this bundle covers it all. Embark on a rewarding journey of personal and professional growth as you unlock your leadership potential. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring leaders looking to develop a strong foundation in leadership principles Supervisors seeking to enhance their management and supervisory skills Professionals aspiring to advance their careers in line management Individuals who want to gain knowledge and insights into workplace diversity, conflict resolution, and dealing with difficult people Career path Team Leader: £25,000 - £40,000 per year Supervisor: £30,000 - £45,000 per year Line Manager: £35,000 - £60,000 per year Operations Manager: £40,000 - £70,000 per year Director of Operations: £60,000 - £100,000 per year Chief Executive Officer (CEO): £100,000+ per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Take your driving skills to the next level with the Driving Instructor Course. This course is built for aspiring driving instructors who wish to provide quality service to their customers. In this course, you will learn the essentials of driving and understand the strategies to provide effective instructions. The  Driving Instructor Course will teach you the roles and responsibilities of a driving instructor. From this resourceful course, you will understand the essentials of structured driving training. The modules will educate you on the process of ADI exams. In addition, you will learn valuable tips and tricks for driving smoothly. The course will also train you how to drive large vehicles.  Through this Driving Instructor Course, you will understand the strategies to deal with new customers. It will improve your communication skills and help you establish a flourishing career. Enrol today, and fast track your career. Learning Objectives Understand the role and responsibilities of a driving instructor Enrich your knowledge of structured driving training Learn the process of ADI exams Acquire the skills to become an excellent driver Know how to deal with new customers Improve your communication skills Develop the expertise to drive large vehicles Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Driving Instructor course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement This course is available to all learners of all academic backgrounds. A good understanding of the English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path On successful completion of the Driving Instructor Course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Driving Instructor Truck Driving Instructor Driver Course Curriculum Module 01: The Driving Instructor The Driving Instructor 00:20:00 Module 02: Structured Driver Training Structured Driver Training 00:29:00 Module 03: The ADI Exams The ADI Exams 00:37:00 Module 04: Communication Skills and Dealing with a New Client Communication Skills and Dealing with a New Client 00:26:00 Module 05: Learning to Drive Learning to Drive 00:35:00 Module 06: Driving Large Vehicles Driving Large Vehicles 00:35:00 Module 07: Assessment Items Assessment Items 00:28:00 Module 08: Disabilities and Impairments Disabilities and Impairments 00:34:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

CPD Certified Diploma| 15-in-1 Premium Bundle| 1 Free PDF Certificate | Updated Lesson Plan| Learner Support

Explore the Fundamentals of Networking with the Perfect Introduction to Networking Course. Understand the benefits of networking, spot networking opportunities, prepare for an event, and the following up process. Overcome your fears, enrol Today, and take control of your networking!

Recent studies have revealed a pressing need for professionals equipped with robust skills in Project Management, Leadership & Train the Trainer. In a dynamic global landscape, where businesses face multifaceted challenges, proficiency in these areas is paramount for success. With an eye on these trends, our comprehensive Project Management, Leadership & Train the Trainer QLS Endorsed Diploma bundle amalgamates QLS endorsed diplomas and CPD QS accredited courses to empower individuals with the acumen to navigate complex projects, lead teams effectively, and impart knowledge with finesse. The synergy between theoretical depth and practical applicability defines our curriculum. Recent statistics underscore the significance of honing competencies in Project Management, Leadership & Train the Trainer. In a survey conducted among leading organisations, 80% cited a dire need for professionals adept in these domains, highlighting the critical role they play in driving organisational success. Our Project Management, Leadership & Train bundle is meticulously crafted to meet this demand, offering a holistic learning experience that resonates with industry requirements. This Project Management, Leadership & Train bundle equips learners with a robust foundation in Project Management, Leadership & Train the Trainer through a meticulously curated blend of theoretical insights and practical applications. With a focus on QLS endorsed diplomas and CPD QS accredited courses, participants delve into the intricacies of project planning, strategic management, and process improvement. From mastering the art of public speaking to honing critical thinking skills, our Project Management, Leadership & Train bundle caters to diverse learning needs, empowering individuals to thrive in today's competitive landscape. Bundle Include includes: QLS Endorsed Courses: Course 01: Diploma in Train the Trainer Bootcamp at QLS Level 4 Course 02: Diploma in Leadership & Management at QLS Level 5 Course 03: Advanced Diploma in Project Management at QLS Level 7 CPD QS Accredited Courses: Course 04: Project Planning for Everyone Course 05: Scrum Master Training Course Course 06: Strategic Management Course 07: Project Management: How to Build a Project Charter Course 08: RCA: Root Cause Analysis Course 09: Cost Control & Project Scheduling Course 10: Process Improvement: How to Reduce Waste Course 11: Diploma in Lean Process and Six Sigma Take your career to the next level with our Project Management, Leadership & Train bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive Project Management, Leadership & Train bundle, endorsed by the prestigious QLS and accredited by CPD.Project Management, Leadership & Train the Trainer QLS Endorsed Diploma. Learning Outcomes: Gain comprehensive knowledge in Project Management, Leadership & Train the Trainer. Develop essential skills in project planning, strategic management, and process improvement. Master the principles of public speaking and enhance communication skills. Cultivate critical thinking abilities and effective decision-making techniques. Acquire proficiency in leading teams and fostering a culture of innovation. Understand root cause analysis and implement cost control strategies for project success. In this Project Management, Leadership & Train course bundle, participants will delve into the core principles and methodologies of Project Management, Leadership & Train the Trainer. Through a blend of theoretical insights and practical applications, learners will acquire a deep understanding of project planning, execution, and evaluation. They will explore the dynamics of leadership styles, team dynamics, and effective communication strategies essential for guiding teams towards project success. Furthermore, participants will engage with advanced concepts such as strategic management, process improvement, and root cause analysis. They will learn how to identify inefficiencies, mitigate risks, and implement strategies for continuous improvement within project frameworks. Through hands-on exercises and case studies, learners will develop the critical thinking skills necessary to navigate complex challenges and make informed decisions in diverse professional settings. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Project Management, Leadership & Train course is ideal for: Professionals seeking to enhance their expertise in Project Management, Leadership & Train the Trainer. Individuals aspiring to advance their careers in managerial roles. Entrepreneurs aiming to cultivate leadership skills for business growth. Educators and trainers looking to refine their training techniques. Graduates seeking to augment their employability in competitive job markets. Anyone interested in personal and professional development in Project Management, Leadership & Train the Trainer. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon completion of the Project Management, Leadership & Train courses, you will be able to: Project Manager Team Leader Training Manager Operations Manager Business Development Manager Strategic Planner Entrepreneur Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included