4902 Communication Skills courses in Addlestone delivered Online

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Advisor Training will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Advisor Training will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Advisor Training and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Advisor Training is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Advisor Training. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Advisor Training will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:22:00 Module 02: CRM Fundamentals CRM Fundamentals 00:24:00 Module 03: CRM Strategies CRM Strategies 00:33:00 Module 04: CRM Databases CRM Databases 00:21:00 Module 05: Deepening Customer Relationship Deepening Customer Relationship 00:23:00 Module 06: Handling Customer Complaints Handling Customer Complaints 00:22:00 Module 07: Introduction to Customer Service Introduction to Customer Service 00:23:00 Module 08: What's Different about Good Customer Service? What's Different about Good Customer Service? 00:12:00 Module 09: Customer Service Communication Strategies Customer Service Communication Strategies 00:24:00 Module 10: Building Rapport Over the Phone Building Rapport Over the Phone 00:24:00 Module 11: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:28:00 Module 12: Problem Solving over the Phone Problem Solving over the Phone 01:04:00 Module 13: Time Management Time Management 00:35:00 Module 14: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview This comprehensive course on ITIL Practitioner will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This ITIL Practitioner comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this ITIL Practitioner. It is available to all students, of all academic backgrounds. Requirements Our ITIL Practitioner is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 52 lectures • 07:37:00 total length •Course Introduction!: 00:14:00 •Learning Objectives: 00:06:00 •Selecting a Management System: 00:11:00 •Systems Thinking: 00:13:00 •The 4Ps: 00:14:00 •Communication & Management Systems: 00:14:00 •Organizational Capabilities: 00:10:00 •Adopt, Adapt & Realize: 00:15:00 •Outside-in vs Inside-out Thinking: 00:11:00 •Defining a Service: 00:05:00 •Metrics & Measurement: 00:07:00 •Improvement, the Practitioner & CSI: 00:10:00 •Driving IT Service Management Summary: 00:15:00 •Checkpoint: 00:16:00 •Learning Objectives: 00:04:00 •Principles: 00:24:00 •Themes: 00:09:00 •Principles & Themes in Practice: 00:08:00 •Principles & Themes Summary: 00:03:00 •Checkpoint: 00:07:00 •Learning Objectives: 00:02:00 •Role & Impact of OCM on Improvement: 00:07:00 •OCM Activities: 00:16:00 •OCM & Systems Thinking: 00:06:00 •OCM Summary: 00:05:00 •Checkpoint: 00:10:00 •Learning Objectives: 00:01:00 •Value, Importance & Benefit of Good Communication: 00:05:00 •Principles of Communication: 00:11:00 •Role of Influence: 00:07:00 •Communication Summary: 00:05:00 •Checkpoint: 00:09:00 •Learning Objectives: 00:02:00 •CSFs, KPIs & Improvement: 00:18:00 •Analyze CSFs & KPIs in Context: 00:09:00 •Assessments: 00:04:00 •Use Metrics & Measurement Summary: 00:05:00 •Design a Report: 00:07:00 •Checkpoint: 00:08:00 •Learning Objectives: 00:02:00 •It Depends: 00:09:00 •Approach Deconstructed: 00:25:00 •Goal Question Metric (GQM) Approach Introduction: 00:08:00 •CSI Approach Summary: 00:05:00 •Checkpoint: 00:07:00 •Learning Objectives: 00:01:00 •CSI Approach for the ITIL Practitioner: 00:07:00 •CSI Approach in ITIL: 00:25:00 •CSI Approach, PRINCE2 & RESILIA: 00:06:00 •Integrating CSI with ITIL & Beyond Summary: 00:03:00 •Checkpoint: 00:06:00 •Workbooks - ITIL Practitioner - Video Training Course: 00:00:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Advanced Communications & Public Speaking Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Advanced Communications & Public Speaking Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Advanced Communications & Public Speaking Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Advanced Communications & Public Speaking Course, like every one of Study Hub's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Advanced Communications & Public Speaking? Unlimited access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Advanced Communications & Public Speaking there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Advanced Communications & Public Speaking course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This Advanced Communications & Public Speaking does not require you to have any prior qualifications or experience. You can just enroll and start learning. This Advanced Communications & Public Speaking was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Advanced Communications & Public Speaking is a great way for you to gain multiple skills from the comfort of your home.

The Certificate in Corporate Risk and Crisis Management is crucial in the modern world, offering comprehensive knowledge on risk management and crisis response. With increasing uncertainties in global markets, mastering risk management skills is vital for mitigating financial, operational, and reputational risks. The Risk Management course covers essential modules such as Risk Analysis, Financial Risks, and Crisis Management, equipping learners with the ability to handle crises efficiently. In the UK, expertise in risk management opens numerous job opportunities in various sectors, with roles such as Risk Manager or Crisis Response Manager. Salaries for these positions typically range from £40,000 to £70,000 annually, reflecting the high demand for these skills. The risk management sector is experiencing growth, with an estimated increase of 6% annually due to heightened awareness of risk-related challenges. Learning risk management enhances career prospects and provides a strategic advantage in safeguarding organizations against potential crises. With the increasing importance of risk management, professionals in this field are pivotal in ensuring organizational resilience and stability. Key Features This Corporate Risk Management Course includes: CPD Certified Corporate Risk Management Course Developed by Specialist Lifetime Access Course Curriculum Risk Management Module 01: Introduction To Risks And Risk Analysis Module 02: Process Of Risk Analysis And Management Module 03: Corporate Of Risk Management Module 04: Managing Financial Risks Module 05: Introduction To Crisis And Crisis Management Module 06: Crisis Response And Communication Module 07: Incidents Management And Emergency Response Plan Module 08: Crisis Management Team Module 09: Post Crisis Phase Learning Outcomes: Analyze corporate risks using structured methodologies for effective management strategies. Implement crisis response plans with clear communication strategies and protocols. Develop emergency response plans to mitigate incidents in corporate environments. Construct crisis management teams equipped to handle diverse crisis scenarios. Evaluate post-crisis phases for organisational learning and continuous improvement. Manage financial risks within the corporate risk management framework effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Corporate Risk Management And Crisis Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Corporate Risk Management And Crisis Management. Moreover, this course is ideal for: Corporate executives seeking advanced risk management skills. Risk analysts aiming to enhance crisis management competencies. Emergency response professionals transitioning to corporate environments. Finance professionals interested in corporate risk and crisis management. Business consultants looking to broaden their expertise in risk mitigation. Requirements There are no requirements needed to enrol into this Corporate Risk Management And Crisis Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Corporate Risk Management And Crisis Management course. Career path After finishing this Corporate Risk Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Corporate Risk Management are: Risk Manager - £40K to 65K/year. Crisis Management Consultant - £35K to 60K/year. Financial Risk Analyst - £30K to 50K/year. Corporate Safety Manager - £45K to 70K/year. Emergency Response Coordinator - £30K to 55K/year Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's modern world, the intersection of Social Media and Healthcare is increasingly vital. This specialized course equips you with essential skills to navigate and leverage these platforms effectively. Understanding how Social Media impacts healthcare is crucial as it facilitates communication, influences health behavior positively, and promotes participatory health practices. Learning these aspects not only enriches your daily life but also enhances your professional career prospects significantly, especially in the UK job market where demand for such expertise is burgeoning. Mastering Social Media in Healthcare can open doors to various roles across hospitals, health authorities, and e-healthcare sectors, potentially offering competitive salaries. The advantages of this course are evident as the sector continues to expand, with a notable increase in job opportunities. Embracing these modules will empower you to harness Social Media for improved healthcare outcomes, making you a valuable asset in this dynamic and growing field. Key Features: CPD Certified Social Media in Healthcare Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Social Media and Communication Module 02: Social Media and Health Behaviour Change Module 03: Gamification and Behavioural Change Techniques for Health Social Media Module 04: Participatory Health through Social Media Module 05: Use of Social Media by Hospitals and Health Authorities Module 06: Medical Social Media Module 07: Medical Social Media Content, Characteristics and Appearance Module 08: Social Media, Big Data and E-healthcare Module 09: Applications Learning Outcomes Understand the role of social media in healthcare communication strategies. Analyze how social media influences health-related behaviors positively. Apply gamification techniques effectively in health-related social media campaigns. Engage in participatory health initiatives using social media platforms. Evaluate the use of social media by hospitals and health authorities. Create medical social media content adhering to professional guidelines and standards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Social Media in Healthcare course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Social Media in Healthcare. Moreover, this course is ideal for: Healthcare professionals seeking to enhance patient engagement and outreach. Social media managers interested in specializing in healthcare content. Public health officials aiming to leverage digital platforms for outreach. Marketing professionals focusing on healthcare and medical industries. Researchers studying the impact of social media on healthcare communication. Requirements There are no requirements needed to enrol into this Social Media in Healthcare course. We welcome individuals from all backgrounds and levels of experience to enrol into this Social Media in Healthcare course. Career path After finishing this Social Media in Healthcare course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Social Media in Healthcare are: Social Media Strategist in Healthcare Health Communications Specialist Digital Marketing Manager for Healthcare Public Health Social Media Coordinator Hospital Social Media Manager Medical Content Creator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

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Expand your communication skills with our British Sign Language Level 2 course. Dive deeper into BSL with advanced fingerspelling, personal information exchange, and specialized topics like family, weather, and transport. Embrace inclusivity and enhance your linguistic abilities now.

Overview Understanding body language is imperative for effective communication and, thus, for professional success. Through effective body language, you can communicate your thoughts and intentions in a better way. Moreover, body language adds strength to your verbal communication too.  Our sole intention behind creating this Diploma in Body Language course is to help you understand the language of the gesture to present your ideas with more impact. All successful people have mastered body language, and here in this course, we will teach you how to interpret body language for career success.  People who can read body language are more aware of others' feelings and can communicate with them better. This course will teach you how to read non-verbal signs, such as facial expressions, hand gestures, and eyes. The training will enhance your ability to engage with a broad range of audiences and develop positive relationships.  Learning Outcomes Understand how body language helps when communicating Explore the tricks to read people's minds Learn to read and understand facial expressions, eye contact, hand gestures and more Be able to improve the way you communicate and connect Find great tips for better body language Who is the Course for? This Diploma in Body Language course is suitable for anyone interested in understanding body language to communicate and connect better. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy, and ICT are required to attend this course. Assessment  At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose Us? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Career Path Diploma in Body Language Course provides useful skills to possess and would be beneficial for the following professionals: Body Language Trainer Communications Specialist Counsellor Teacher Psychologist Psychotherapist. Introduction to Body Language What Is Body Language 00:15:00 How to Read Body Language 00:30:00 How to Read People's Minds 00:30:00 How To Understand Eyes Contact 00:15:00 The Role of Head and Face in Body Language 00:30:00 The Role of Neck, Chest and Back in Body Language 00:15:00 The Role of Hands and Arms in Body Language 00:30:00 The Role of Legs in Body Language 00:15:00 The Role of the Lips in Body Language 00:15:00 Tips to Improve Body Language 00:15:00 Wrapping Up 00:15:00 Body Language Secrets Introduction 00:15:00 Aggressive Body Language 00:15:00 Attentive Body Language 00:15:00 Closed Body Language 00:30:00 Deceptive Body Language 00:30:00 Defensive Body Language 00:15:00 Dominant Body Language 00:15:00 Emotional Body Language 00:30:00 Evaluating Body Language 00:15:00 Greeting Body Language 00:30:00 Open Body Language 00:15:00 Relaxed Body Language 00:15:00 Power Body Language 00:15:00 Ready Body Language 00:15:00 Romantic Body Language 00:15:00 Submissive Body Language 00:15:00 Conclusion 00:15:00 Communicating Effectively Module One - Getting Started 00:30:00 Module Two - Communicating with Body Language 01:00:00 Module Three - Reading Body Language 01:00:00 Module Four - Body Language Mistakes 00:30:00 Module Five - Gender Differences 00:30:00 Module Six - Nonverbal Communication 01:00:00 Module Seven - Facial Expressions 02:00:00 Module Eight - Body Language in Business 01:00:00 Module Nine - Lying and Body Language 01:00:00 Module Ten - Improve Your Body Language 01:00:00 Module Eleven - Matching Your Words to Your Movement 01:00:00 Module Twelve - Wrapping Up 00:30:00 Effective Communication: Body Language- Activities 00:00:00 Mock Exam Mock Exam- Diploma in Body Language 00:30:00 Final Exam Final Exam- Diploma in Body Language 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you ready to master the art of persuasive communication? Our Advanced Copywriting Strategies Online Course equips you with the essential skills needed to craft compelling content across various media platforms. From captivating headlines to engaging online copy, this course provides a comprehensive guide to elevate your copywriting prowess to the next level. Key Features: CPD Certified Developed by Specialist Lifetime Access In this course, learners will embark on a journey to explore the intricacies of advanced copywriting techniques. Starting with the fundamentals, they will delve into the nuances of persuasive language and audience engagement. Throughout the modules, learners will discover how to craft captivating headlines, attention-grabbing advertisements, and impactful copy for both print and online media. With expert guidance, participants will refine their copywriting skills to create content that resonates with target audiences across diverse platforms. Course Curriculum: Module 01: Introduction to Copywriting Module 02: Basics of Copywriting Module 03: Essential Copywriting Skills Module 04: How to Write Better Copy Module 05: Eye-Catching Headlines Module 06: Attention-Grabbing Advertisements Module 07: Press Related Copywriting Module 08: Copywriting for Mainstream Media Module 09: Print Media Copywriting Module 10: Online Copywriting Module 11: Copywriting for Other Media Module 12: Final Tips Learning Outcomes: Develop advanced proficiency in copywriting techniques. Craft compelling headlines and advertisements that capture attention. Create persuasive copy tailored for diverse media channels. Employ strategic language to evoke desired audience responses. Enhance storytelling abilities to engage and influence readers effectively. Apply advanced copywriting principles to achieve marketing objectives and drive conversions. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Marketing professionals seeking to enhance their copywriting skills. Content creators aiming to produce more impactful and persuasive content. Business owners looking to improve their marketing communication strategies. Freelance writers interested in expanding their copywriting repertoire. Students pursuing marketing, advertising, or communications-related degrees. Career path Copywriter Content Strategist Marketing Consultant Brand Manager Digital Marketing Specialist Advertising Copy Director Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Food isn’t just about taste — it’s a fine balance of science, safety, and smart processes. This course offers a deep dive into the essentials of food technology and the methods used to turn raw ingredients into the products found on supermarket shelves. You’ll explore how technology supports preservation, packaging, and processing — all while ensuring quality, hygiene, and industry standards are met. From microbial considerations to shelf-life strategies, every module is designed to sharpen your understanding of the sector’s inner workings. Ideal for those curious about what goes on behind the scenes in food manufacturing, this learning journey covers both traditional and contemporary techniques — without the fluff or fancy jargon. Whether you're aiming to enrich your knowledge for professional growth or simply fascinated by the mechanics of food production, this online course brings you the theory, terminology, and insights needed to confidently navigate the field. No apron required — just a good internet connection and a hunger for knowledge. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Food Technology and Food Processing Techniques Module 01 : Introduction to Food Technology Module 02 : Food Chemistry Module 03 : Food Biotechnology Module 04 : Food Microbiology Module 05 : Food Processing Techniques Part-1 Module 06 : Food Processing Techniques Part-2 Module 07 : Food Packaging and Sustainability Learning Outcomes: Analyze food compositions for optimal processing efficiency. Apply biotechnological methods for food production enhancement. Evaluate microbial impacts on food safety and preservation techniques. Demonstrate proficiency in various food processing techniques. Implement sustainable packaging solutions in food industry practices. Comprehend the broader implications of food technology on environmental sustainability. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals transitioning to remote work. Individuals seeking to enhance virtual collaboration skills. Remote employees looking to boost productivity. Freelancers and independent contractors. Managers overseeing remote teams. Students preparing for a virtual work landscape. Entrepreneurs building virtual businesses. Anyone eager to excel in remote work scenarios. Career path Remote Team Manager Virtual Project Coordinator Freelance Consultant Online Business Owner Virtual Communication Specialist Remote Productivity Coach Certificates Digital certificate Digital certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.