4480 Communication Skills courses in Addlestone delivered On Demand

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The S.C.I.E.N.C.E.S World Leader Program is a 6-month powerful personal development training tool incl. Polymathic Training and Coaching Sessions, based around Neuroplastic Mental Acceleration (NMA): encompassing the eight steps to ascension, spread over 60 x 30 minute training sessions: Accept, Aware, Assess, Adapt, Aspire, Accelerate, Actualise, Ascend. The program is designed to provide mental well-being & acceleration by promoting fluid intelligence (the brain’s ability to learn new skills) though activating neuroplasticity - synaptogenisis & neurogenisis.

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Do you find yourself second-guessing your writing? Are you looking to impress with flawless communication? Whether you're writing an email, drafting a report, or crafting the next great novel, impeccable English is your key to success. Our English Grammar and Language: Spelling, Punctuation, and Grammar course is your perfect companion. According to Reed a Copywriter can earn from £28,000 to £33,000 in a year depending on qualification, experience, location and other factors. Enrol now in our English Grammar and Language: Spelling, Punctuation, and Grammar course and don't let grammatical errors hold you back. Empower yourself with the knowledge and skills to write confidently and correctly. Key Features This English Grammar and Language Course Includes: This English Grammar and Language Course is CPD Certified Developed by Specialist Lifetime Access Course Curriculum English Grammar and Language Course: Module 1: Introduction to English Grammar Module 2: Essential Concepts in English Grammar Module 3: Understanding Sentences and Their Types in English Grammar Module 4: Exploring Voice, Tense, and Person in English Grammar Module 5: Investigating Questions in English Grammar Module 6: Punctuation and Capitalization in English Module 7: Spelling in the English Language Learning Outcomes This English Grammar and Language Course : Understand basic English Grammar terminology and sentence structure. Grasp foundational principles of English Grammar for effective communication. Identify and construct various sentence types in written communication. Analyse and apply nuances of voice, tense, and person. Formulate and analyse questions using appropriate grammatical structures. Apply correct punctuation and capitalization for clear written expression. Demonstrate proficiency in spelling through practical exercises. Identify and rectify common English Grammar mistakes for polished writing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This English Grammar and Language: Spelling, Punctuation, and Grammar course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of English Grammar and Language: Spelling, Punctuation, and Grammar. Moreover, this course is ideal for: Individuals seeking foundational English grammar knowledge. Students aiming to enhance written communication skills. Professionals desiring improved grammatical proficiency. Non-native English speakers striving for language refinement. Anyone preparing for exams requiring English language competency. Requirements There are no requirements needed to enrol into this English Grammar and Language: Spelling, Punctuation, and Grammarcourse. We welcome individuals from all backgrounds and levels of experience to enrol into this English Grammar and Language: Spelling, Punctuation, and Grammar course. Career path After finishing this English Grammar and Language: Spelling, Punctuation, and Grammar course you will have multiple jobs waiting. Some of the Job sectors of English Grammar and Language: Spelling, Punctuation, and Grammar are: Content Writer - £20K to £35K/year English Language Teacher - £25K to £40K/year Proofreader - £18K to £30K/year Editor - £25K to £45K/year Copywriter - £22K to £40K/year Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In this course, you will learn crucial British Sign Language vocabulary, grammar, and conversational abilities. In addition, you will discover more about deaf culture and gain a deeper understanding of the difficulties faced by those who have hearing loss. This Course At A Glance Live Zoom classes with an expert BSL tutor, Adam Linsdell. Gain an extensive understanding of fingerspelling and several greetings. Discover the deaf culture and deaf awareness in depth. Acquire knowledge of several commonly used questions, basic conversations, and more. High-Quality resources that will help you to learn BSL easily. CPD-accredited certificates recognised by employers and professional organisations. Enhance your communication skills through practical exercises. British Sign Language for Beginners Course Overview Do you want to start your learning journey in British Sign Language? Our new curriculum for the CPD Accredited BSL Beginners Course is designed to provide a comprehensive foundation in British Sign Language. With our experienced instructors, you will learn essential vocabulary, grammar, and conversational skills to communicate with the Deaf community confidently. Additionally, our interactive ZOOM Live sessions and face-to-face practical exercises will enhance your understanding and fluency in BSL. Our curriculum is designed to cater to both beginners and those with prior knowledge of singing. You'll learn the basics through a guided approach and develop your skills with practical exercises and real-life scenarios. Our ZOOM live lessons span over 10 hours, with 2 hours per week. By the end of this course, you will be equipped with the necessary tools to communicate with the Deaf community and create meaningful connections effectively. British Sign Language for Beginners, Autumn 2024 Please book your place in advance Weekly via Zoom Online Live Class. You can attend the class online from home/workplace. Day & Time: 10:00 am – 12:00 pm (Thursday, 2 hours per week) Class Starts: August 29, 2024 – September 26, 2024 Venue: Zoom Online Teacher: Adam Linsdell Contact us for more information. Who should take this course? This course is designed for people, groups, or organizations that want to improve their interaction with deaf coworkers, clients, friends, and family. It is also ideal for those interested in learning sign language as a means of communication or for personal enrichment. Whether you are a beginner or have some knowledge of sign language, this course will provide you with the necessary skills to effectively communicate with the deaf community. Learning Outcomes Upon completion of the BSL Beginners Course, participants will achieve the following learning outcomes: Gain extensive knowledge of deaf culture and BSL. Utilise communication tactics with deaf people. Identify communication aids and accessibility provisions for deaf people, and explain equality legislation. Fingerspell names and unfamiliar words with confidence and accuracy, facilitating effective communication. Develop short conversations and ask questions about a range of simple, everyday topics, enabling meaningful interactions and connections. Demonstrate a basic vocabulary for greetings, meeting people, and number signs. Be able to express ideas and engage in basic communication in BSL. Join us and embark on an exciting learning journey that will open doors to a whole new world of communication. Enrol in the Introduction to BSL Beginners Course - CPD Certified Zoom Live, F-to-F Training Now! Course Curriculum The history of deafness and the origins of sign language We look back through history and consider how attitudes and policies impact deaf people then and now. As we delve into the history of deafness, it becomes evident that societal attitudes and policies have played a significant role in shaping the experiences of deaf individuals. Experiences of deafness You'll gain an insight into unique communities that identify not as a group with a disability but as cultural minorities with their own language. By understanding these communities and their experiences, we can challenge the notion that deafness is solely a disability and instead recognize it as a diverse and valuable aspect of human diversity. Statistics around hearing loss Learn about the Statistics around hearing loss that will also help you realise how important it is to learn BSL. Understanding these statistics can provide a broader perspective on the prevalence and impact of this condition. Communication tactics: Understanding the best communication tactics with deaf people is crucial in fostering effective and inclusive interactions. By utilizing methods such as sign language interpretation, visual aids, and assistive technologies, we can bridge the communication gap and create a more inclusive society for individuals with hearing loss. Communications aids and support You will learn about some commonly available communication aids and support from qualified communication-support professionals, including technology such as real-time speech-to-text. Technology and equipment Learn about the technology and equipment we can use while communicating with deaf people. This includes devices like hearing aids, cochlear implants, and video relay services, which enable individuals with hearing loss to communicate effectively. Access and Equality Legislation We look at why equal access is important, the effectiveness of lipreading, guidance on good communication, and adjustments related to deafness. Greetings Learn essential BSL greetings to initiate conversations and create a welcoming atmosphere. These greetings include basic phrases such as "hello," "good morning," "how are you?" and more which are essential for establishing rapport and building relationships with deaf individuals. The BSL Alphabet and Fingerspelling Master the BSL alphabet and develop the ability to fingerspell words accurately, facilitating clear communication of names and unfamiliar vocabulary. This skill will enhance your overall fluency in BSL and make conversations more inclusive and accessible for everyone involved. Meeting People Acquire the skills to introduce yourself and engage in basic conversations, enabling you to establish connections and build rapport with the deaf community. These skills will not only help you in social settings but also in professional environments where you may need to interact with deaf individuals. Questions Develop proficiency in asking questions using sign language, allowing for effective communication and understanding in various contexts. It enables you to gather information, clarify doubts, and engage in meaningful conversations, fostering stronger connections and relationships with deaf individuals. Numbers Explore the world of numbers in BSL, equipping you with the knowledge to express numerical concepts accurately. This skill is particularly useful in educational settings, as it allows you to teach and learn mathematical concepts using sign language. Additionally, understanding numbers in BSL can also be beneficial in professional settings, such as when discussing age, quantities, financial matters, or analysing data. Basic Conversations Enhance your conversational skills by learning vocabulary and phrases related to simple, everyday topics, empowering you to engage in meaningful exchanges. By improving your conversational skills in BSL, you can confidently communicate with deaf individuals and create inclusive environments. This can be especially valuable in social settings or when working in customer service roles where effective communication is essential. Customised Content (Depending on Participant's Interests) The course content can be tailored to your interests, allowing for exploration of areas such as colours, animals, and travel within the context of BSL. Learning BSL can also provide a deeper understanding of deaf culture and foster empathy toward the challenges faced by the deaf community. Moreover, being able to communicate in BSL can open up new opportunities for personal and professional growth, such as volunteering or working in organisations that support the deaf community. Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully completing the live training, you will be eligible to receive your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version as well as hardcopy version at a free of cost.   FAQs How long is the BSL Beginners Training Course? The BSL Beginners Course is typically a 10-hour program. How many levels are there in BSL? In BSL, there are six levels that individuals can progress through to develop their signing skills. Each level builds upon the previous one, allowing individuals to gradually expand their vocabulary, grammar, and fluency in the language. These levels provide a structured framework for learning BSL and enable individuals to achieve proficiency in both receptive and expressive signing abilities. Are there any prerequisites for enrolling in the course? No, there are no prerequisites for enrolling in the BSL Beginners Training Course. It is designed for individuals with no prior knowledge of British Sign Language. Is there a certificate provided upon completion of the course? Yes, upon completion of the course, you will receive a certificate of completion. This certificate can be used to showcase your proficiency in British Sign Language to potential employers or educational institutions. What is the duration of each live Zoom session? The duration of each live Zoom session is typically two hours. This allows for a focused and interactive learning experience while accommodating busy schedules. How many students are typically in each class? Typically, there are around 10 -15 students in each class. This class size allows for individual attention from the instructor and promotes a collaborative learning environment among peers. How do I start learning BSL? To start learning British Sign Language (BSL), you can enrol in an Introduction to British Sign Language - BSL Zoom Live Course offered by Lead Academy or find online resources that offer introductory lessons. It is important to practise regularly and immerse yourself in the language by interacting with the Deaf community or joining sign language clubs. Lead Academy's Zoom classes provides you with an interactive learning experience where you can practise your signing skills with a qualified instructor and fellow learners. Why is BSL important? BSL is important because it allows deaf individuals to communicate effectively and participate fully in society. It is their native language and provides them with a means to express themselves, access information, and engage in social interactions. Additionally, BSL promotes inclusivity and helps bridge the communication gap between deaf and hearing individuals, fostering understanding and equality.

Job Search Skills online If you want to learn about Job Search Skills and become an expert in the field, you have arrived at the right place. Industry experts designed this Job Search Skills course to enable you to learn quickly and efficiently and at your own pace and convenience. Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Job Search Skills course will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Job Search Skills course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Job Search Skills Bundle Course Course 01: Job Search Skills Course 02: Communication Skills Course Course 03: Level 4 Time Management Course Other Benefits of Job Search Skills Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Job Search Skills course] Course Curriculum of Job Search Skills Module 01: Preparing to Achieve Own Job Goals Understand how to identify achievable job goals Understand the key qualities required for employment from an employer perspective Be able to identify own employability skills Module 02: Promoting Yourself and Preparing for a Job Interview Know the different types of CV and cover letter used to apply for jobs Understand where and how to search for jobs Be able to identify suitable job opportunities and apply for them Understand how to prepare for an interview Be able to conduct self in an interview situation Be able to reflect on own performance following an interview situation Assessment Method of Job Search Skills After completing each module of the Job Search Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Job Search Skills After completing the MCQ/Assignment assessment for this Job Search Skills course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Job Search Skills The Job Search Skills course is ideal for anyone who wants to learn how to apply for the job they want. Requirements Job Search Skills There are no specific requirements for this Job Search Skills course because it does not require any advanced knowledge or skills. Career path Job Search Skills Certificates Certificate of completion Digital certificate - Included

Are you looking for a rewarding and challenging career in document control? The document control sector is growing rapidly, with employment in the sector projected to increase by 15% in next couple of years. This growth is being driven by an increasing demand for document control services in a variety of industries, including construction, engineering, and manufacturing. The Document Control course is for those who want to be successful. In the Document Control course, you will learn the essential knowledge needed to become well versed in Document Control. Our course starts with the basics of Document Control and gradually progresses towards advanced topics. Therefore, each lesson of this Document Control course is intuitive and easy to understand. Learning Outcome of this Document Control Course Understand the fundamentals of Document Control principles. Discover the life cycles, tactics, and equipment. Investigate the quality assurance process and record the quality control processes. Learn about archiving paper documents and electronic document management solutions. Discover document management for a more efficient working environment. Why would you choose the Document Control: Lifetime access to Document Control course materials Full tutor support is available from Monday to Friday with the Document Control course Learn Document Control skills at your own pace from the comfort of your home Gain a complete understanding of Document Control Curriculum Breakdown of the Course Document Control Module 01: Introduction to Document Control Module 02: Principles of Document Control and Elements of Document Control Environment Module 03: Document Control Lifecycle Module 04: Document Control Strategies and Instruments Module 05: Document Management Module 06: Quality Assurance and Controlling Quality of Documents Module 07: Project Document Control Module 08: Electronic Document Management Systems and Soft Copy Documentation Admin, Secretarial & PA Training Module 01: Introduction to Personal Assistant Module 02: Business Telephone Skills Module 03: Mail Services and Shipping Module 04: Travel Arrangements Module 05: Organising Meeting and Conferences Module 06: Time Management Module 07: Record Keeping and Filing Systems Module 08: Business Writing Skills Module 09: Communication Skills Module 10: Customer Service Module 11: Microsoft Office Skills CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Document Control course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Document Control (Admin, Secretarial & PA). Requirements To enrol in this Document Control course, all you need is a basic understanding of the English Language and an internet connection. Career path The Document Control course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Document Control. Document Controller Document Control Administrator Control Specialist Compliance Analyst Quality Assurance Officer Admin, Secretarial & PA Personal Assistant Secretary Chairperson Certificates 2 CPD Accredited PDF Certificate Digital certificate - Included Get 2 CPD accredited PDF certificate for Free. Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 Delivery Charge Inside UK: Free Outside UK: £9.99 each

A Project Coordinator plays a vital role in ensuring the successful execution of projects by organising resources, coordinating tasks, and monitoring progress. In the UK, the demand for skilled Project Coordinators is on the rise. The project management industry is projected to grow by 6.1% annually, creating around 20,000 new jobs by 2027. With a median salary of approximately £30,000 per year, Project Coordinators can earn up to £45,000 or more with experience. This industry offers diverse opportunities across sectors, making it an attractive choice for individuals interested in managing projects and driving organisational success. Our Project Coordinator course starts with the basics of Project Coordinator and gradually progresses towards advanced topics. Therefore, each lesson of this Project Coordinator course is intuitive and easy to understand. Why would you choose the Project Coordinator course from Compliance Central: Lifetime access to Project Coordinator course materials Full tutor support is available from Monday to Friday with the Project Coordinator course Learn Project Coordinator skills at your own pace from the comfort of your home Gain a complete understanding of Project Coordinator course Accessible, informative Project Coordinator learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Project Coordinator Study Project Coordinator in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Project Coordinator Course Project Coordinator Curriculum Breakdown of the Project Coordinator Course Course Outline: Module 01: Introduction to Project Management Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Project Coordinator course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Project Coordinator. It is also great for professionals who are already working in Project Coordinator and want to get promoted at work. Requirements To enrol in this Project Coordinator course, all you need is a basic understanding of the English Language and an internet connection. Career path Project Coordinator: £25,000 to £45,000 per year Project Administrator: £20,000 to £35,000 per year Event Coordinator: £22,000 to £40,000 per year Construction Project Coordinator: £30,000 to £50,000 per year IT Project Coordinator: £28,000 to £45,000 per year Marketing Project Coordinator: £25,000 to £45,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Turn Your Dreams into Reality with the Excel Analyst - Excel Data Analysis and Visualisation Course Training course. This comprehensive Excel Analyst - Excel Data Analysis and Visualisation Course online course will equip you with the knowledge and skills you need to succeed in your chosen field. Whether you're a beginner or looking to take your career to the next level, this course has covered you. Key Learning Outcomes: Understanding the core concepts and theories in your field Building your knowledge and skills through practical, hands-on learning Developing the ability to think critically and solve problems effectively Enhancing your communication skills and the ability to work effectively with others Gaining a competitive edge in your career and reaching your full potential With a flexible online format that allows you to learn at your own pace, Excel Analyst - Excel Data Analysis and Visualisation Course training course offers a convenient and accessible way to boost your career prospects. So why wait? Enrol today and take the first step towards success! Vital Component of the Excel Analyst - Excel Data Analysis and Visualisation Course course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced online course Modules Covers to Explore Multiple Job Positions Transform your career with the Excel Analyst - Excel Data Analysis and Visualisation Course Bundle! Perfect your skills and stand out in the employment market with our comprehensive training program. Impress potential employers and add valuable expertise to your resume. Don't wait-enrol in the Excel Analyst - Excel Data Analysis and Visualisation Course Bundle now and take the first step towards a successful and fulfilling career! Course Outline: Modifying a Worksheet Working with Lists Analyzing Data Visualizing Data with Charts Using PivotTables and PivotCharts Working with Multiple Worksheets and Workbooks Using Lookup Functions and Formula Auditing Automating Workbook Functionality Creating Sparklines and Mapping Data Forecasting Data CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is the perfect fit for anyone seeking to start or advance in the Excel Analyst - Excel Data Analysis and Visualisation Course industry. Whether you're a beginner or looking to expand your knowledge, this comprehensive training will provide you with the essential skills and expertise to succeed. Requirements Join the Excitement-With this Excel Analyst - Excel Data Analysis and Visualisation Course course, there's no limit to what you can achieve. From day one, you'll be on your way to building a fulfilling career in this thriving field. No prior experience is required to enrol in this course. Career path Upon completion, you'll have the opportunity to pursue a variety of in-demand Excel Analyst - Excel Data Analysis and Visualisation Course jobs, with endless possibilities for growth and success. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each