12195 Communication courses

Overview Become an accomplished Teaching Assistant and help children with learning difficulties overcome their challenges. This Teaching Assistant course will provide any individual in the UK Education system with the skills and knowledge to support and develop all children in the classroom. The course has been written to allow Teaching Assistants to work with SEN/SENCO pupils alongside other students. It is designed to provide a genuinely complete knowledge base that will enable you to work with a wide range of children who may show signs of Autism, ADHD, Dyslexia, and other associated conditions. Enrol now and support every child. How will I get my certificate? You will take a written assignment test at the end of the course, which you can take either during or after. After completing the test, you can order your certificate; these are included in the price. Who is this course for? No experience or previous qualifications are required for enrolment in this Teaching Assistant. It is available to all learners of all academic backgrounds. Requirements Our Teaching Assistant is fully compatible with PCs, Macs, laptops, tablets, and smartphones. This course has been designed to be fully compatible with tablets and smartphones, so you can access it on Wi-Fi, 3G, or 4G. There is no time limit for completing this course; it can be studied in your own time and at your own pace. Career path These various qualifications will increase the value of your CV and open you up to multiple sectors, such as Business and Management, Administration, Accountancy and Finance, Secretarial and PA, Teaching and mentoring, etc. Course Curriculum 6 sections • 39 lectures • 11:18:00 total length •Module 01: Teaching Assistant Overview: 00:23:00 •Module 02: Professional Developments for a TA: 00:29:00 •Module 03: Working with the School and Its Policies: 00:26:00 •Module 04: Discussion on Curriculum, Assessment and Monitoring: 00:25:00 •Module 05: Providing the Best Learning Environment: 00:20:00 •Module 06: Learn to Implement ICT, Literacy and Numeracy Development Processes as a TA: 00:16:00 •Module 07: Child Development and the SEN Support: 00:18:00 •Module 08: Understanding Behaviour & Relationships as a TA: 00:21:00 •Module 09: Experienced TAs Maintain Strong Communications with the Students: 00:16:00 •Module 10: Career Prospects for TAs in the UK: 00:25:00 •Module 01: Special Education Needs (SEN) An Overview: 00:08:00 •Module 02: SEN Support: 00:12:00 •Module 03: High Quality Teaching for Pupils with SEN: 00:09:00 •Module 04: SEN Teaching Methodologies: 00:20:00 •Module 05: Communication and Interaction: 00:16:00 •Module 06: Cognition and Learning: 00:20:00 •Module 07: Social, Emotional and Mental Health Difficulties: 00:11:00 •Module 08: Sensory or Physical Needs: 00:15:00 •Module 09: Working in Partnership: 00:09:00 •Autism Spectrum Disorder (ASD): 00:25:00 •Learning Difficulties Related to Autism: 00:23:00 •Autism Diagnosis: 00:16:00 •Cognitive Approaches in Autism: 00:17:00 •Dealing with Autistic Individuals: 00:22:00 •Other Considerations for Dealing with Autistic Individuals: 00:19:00 •Engagement in Autism Awareness: 00:13:00 •Module 01: Introduction to ADHD: 00:13:00 •Module 02: ADHD in Young and Adults: 00:19:00 •Module 03: ADHD in Family Settings: 00:12:00 •Module 04: ADHD in Educational Settings and Parent Training: 00:19:00 •Module 05: ADHD and Attention Difficulties: 00:15:00 •Module 06: Cognitive Approaches in ADHD: 00:16:00 •Module 07: The Organisation of Care for ADHD: 00:21:00 •Module 01: Introduction to Dyslexia: 00:18:00 •Module 02: Dyslexia and Learning Difficulties: 00:18:00 •Module 03: Dyslexia in the School: 00:23:00 •Module 04: Cognitive Approaches in Dyslexia: 00:16:00 •Module 05: The Legal Rights of Dyslexics: 00:14:00 •Assignment - The Best Teaching Assistant Training Program: 00:00:00

Overview Become part of a continually thriving industry in the UK and learn how to forge a dynamic new career path in haircare This comprehensive course will swiftly train you to become a skilled hairdresser and barber, able to perform professional unisex salon services. The Hairdressing and Barbering course is designed to teach you all the required skills as a unisex hairstylist. You will not only be taught how to shape and cut many different types of hair and understand facial structures, but you will also be shown on how to establish rapport and communication with each client, and produce results that will please and delight them. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Hairdressing and Barbering course. It is available to all students, of all academic backgrounds. Requirements Our Hairdressing and Barbering course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 44 lectures • 14:23:00 total length •Who are Hairdressers?: 00:15:00 •Anatomy of the skull: 00:15:00 •Hair Type: 00:15:00 •Face shapes, Characteristics & Style concepts: 00:15:00 •Hair Salon Equipments & Furnitures: 00:15:00 •Cutting the Hair: 00:15:00 •Cutting hair - One length hair: 00:15:00 •Cutting hair - Uniform Layer: 00:15:00 •Cutting hair - Short graduation: 00:15:00 •Cutting hair - Long graduation: 00:15:00 •Cutting hair - Curly hair: 00:15:00 •Cutting hair - Fringes: 00:15:00 •Braiding Hair: 00:15:00 •Applying Braiding Techniques: 01:00:00 •Finishing Hair: 00:15:00 •Health & Safety in Hairdressing: 01:00:00 •About Of Hair Style: 00:30:00 •Check Out Your Face Shape: 01:00:00 •Choosing Your Style On Your Shape: 01:00:00 •Best Hairstyles For A Long Face: 00:30:00 •Best Hairstyles For A Square Face: 00:30:00 •Best Hairstyles For A Round Face: 00:30:00 •Best Hairstyles For A Heart Shaped Face: 01:00:00 •How To Love Your Style: 00:30:00 •Wrapping Up: 00:02:00 •Introduction: 00:05:00 •Tools: 00:15:00 •Social aspect of the business part one: 00:24:00 •Social aspect of the business part two: 00:10:00 •How to interact with the clients: 00:13:00 •Negotiating and dealing with the financial aspect of the business: 00:08:00 •Dealing with you coworkers the problem that you might face: 00:03:00 •Consultation: 00:07:00 •After the consultation: 00:11:00 •Clipper work 1: 00:12:00 •Clipper work 2: 00:14:00 •Clipper work 3: 00:07:00 •Clipper work 4: 00:09:00 •Scissor work: 00:15:00 •Scissor work 2: 00:16:00 •Beard work 1: 00:06:00 •Beard work 2: 00:16:00 •Conclusion and end of the course: 00:10:00 •Assignment - Training Course for Hairdresser and Barber: 00:00:00

In this modern world, communication has become so much easier that we often see products or goods from one country is being delivered to another. An air courier is a freelance individual who works as a deliveryman to escort different products in their baggage allowance to ship valuable products or documents for their clients. Nowadays, this has become a popular job in first world countries. If you want to start your career as an air courier and travel different place delivering valuable goods to different receivers, you should consider our professional Professional Diploma in Air Courier course. This course is perfectly designed to make sure you can learn everything related to this exciting career. If you like travelling and also want to learn a good livelihood, you should definitely consider this course as you will be learning air courier travel, tips of becoming professional air courier, application process and finally getting started as an air courier. So, why are you waiting for? Take on the challenge and make your way to become a professional air courier in no time. Course Highlights Professional Diploma in Air Courier is an award-winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Air Courier into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 5 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Air Courier Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Air Courier is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Air Courier is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Chapter-1 Introduction To Air Courier Travel 01:00:00 Chapter-2 What You Will Be Doing 00:30:00 Chapter-3 Who Can Become An Air Courier? 00:15:00 Chapter-4 The Application Process 00:15:00 Chapter-5 How Do I Get Started? 00:30:00 Chapter-6 What Happens Next? 00:15:00 Chapter-7 Is It Legal? 00:15:00 Chapter-8 How Much Will It Cost? 00:15:00 Chapter-9 Where Can I Go? 00:15:00 Chapter-10 How Long Can I Stay At My Destination? 00:15:00 Chapter-11 What If I Can't Fulfill My Obligations? 00:15:00 Chapter-12 Do I Need Travel Insurance? 00:15:00 Chapter-13 Are There Any Drawbacks? 00:15:00 Chapter-14 Tips For Prospective Couriers 00:15:00 Chapter-15 Useful Information 00:15:00 Mock Exam Mock Exam- Professional Diploma in Air Courier 00:20:00 Final Exam Final Exam- Professional Diploma in Air Courier 00:20:00

Description Conflict is an inevitable part of working life. And it's not always bad. But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors. And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you. So you need the tools to deal with conflict at work. And this course will give you them. More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold. Here are the main topics you'll cover: The sources of conflict How to listen The effect of personalities on conflict The ways people resist imposed ideas The signs and stages of conflict escalation The steps for de-escalating conflict Strategies for resolving conflict Five ways to handle conflict How to recover a broken (workplace) relationship Ongoing Project: Your Conflict Log During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions. Prior Experience The only prior experience you need is daily life. If you've been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won't need this course. However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. Your Tutor Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict. Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small. We have you covered However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success. So, you see, we have you covered. This course will give you the tools to: Prevent conflict Reduce and reverse its escalation Handle full blown conflict and... recover from the effects of a conflict-induced relationship breakdown. What Will I Learn? Recognize the signs of conflict early, so you have a chance to stop it Reduce the incidence of conflict, by listening well Understand how conflict escalates, so you can stay calm and stop the escalation De-escalate conflict, so you bring your relationship back to normal Resolve conflict, using a variety of strategies and tactics Develop your resistance to being drawn into conflict Who is the target audience? Managers and supervisors at all levels Requirements No pre-requisites. If you're in the world of work, or soon to enter it, you're ready for this course. Introduction to Your Conflict Management Course Welcome to the Course Dealing 00:03:00 What are Conflict and Conflict Management? 00:03:00 Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 How Misunderstandings Arise... and the Solution How Communication Works 00:05:00 How we Listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Escalation of Conflict Resistance: It's Not Conflict... yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00

Computer networking is one of the most important aspects of today's entire communication system. Thus, IT professionals seem to show keen interest in computer networks and internet technology. If you want to be an IT professional or want to learn about computer networking, then this course can be a great resource for you. The Level 2 Certificate in Computer Networking contains the basics of computer networks including how they work and how the information is passed over the network. You will learn about many interesting things like designing computer networks, selecting the right hardware, troubleshooting, wired technology, wireless technology, how to manage cables, monitor the computer network with professional tools, repairing and also maintenance. Basically, you will get to know a lot about computer networking and its basics so that you can get started with the advanced course and become an IT professional in no time. Course Highlights Level 2 Certificate in Computer Networking is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Level 2 Certificate in Computer Networking into 18 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 15 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Level 2 Certificate in Computer Networking Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Level 2 Certificate in Computer Networking is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Level 2 Certificate in Computer Networking is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Computer Networking Basics Introduction to Computer Networking FREE 00:30:00 Types of Computer Networks FREE 01:00:00 Types of Network Equipment 00:30:00 Ethernet 00:30:00 Wireless Local Area Networking 01:00:00 Internet Service 01:00:00 TCP/IP and Other Internet Protocols 01:00:00 Network Routing, Switching and Bridging 01:00:00 IPv4 & IPv6 01:00:00 Computer Networking Concepts Basics of computer networking 00:30:00 Computer networking design and solutions 00:30:00 Getting the right computer network hardware. 01:00:00 Setting up your Computer Network 00:30:00 Wireless vs wired 01:00:00 Cable management for wired computer network 01:00:00 Managing your network with network monitoring tools 01:00:00 Computer network maintenance and repair 01:00:00 Troubleshooting computer network 01:00:00 Mock Exam Mock Exam- Level 2 Certificate in Computer Networking 00:20:00 Final Exam Final Exam- Level 2 Certificate in Computer Networking 00:20:00

Level 3 Childminding Course Overview Imagine creating a magical world where laughter rings, curiosity blooms, and little minds blossom under your care. As a childminder, you'll be the guiding star, the nurturing haven, and the playful companion who shapes young lives. This Level 3 Childminding Course equips you with the knowledge, skills, and confidence to embark on this fulfilling path, empowering you to build a thriving childcare business from the comfort of your own home. Across 16 comprehensive modules, you'll delve into the fascinating world of child development, learning the intricacies of caring for children from birth to age five. You'll master the art of creating stimulating activities that nurture their physical, emotional, and intellectual growth. Unlock the secrets of child psychology, understanding how children think, feel, and interact. Discover effective communication strategies to build strong relationships with parents and carers, fostering a collaborative and supportive community. But this course isn't just about theory. It's about practical application. You'll gain hands-on experience through engaging activities, case studies, and scenario-based learning, preparing you for the real-life challenges and rewards of childminding. By the end, you'll be equipped to create a safe, inclusive, and enriching environment where children thrive under your care, leaving a lasting impact on their lives. Why You Should Choose Level 3 Childminding Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Level 3 Childminding Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Level 3 Childminding Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Level 3 Childminding Course (Nanny, Babysitter, Childminder) Module 01: Introduction to Nursery Nurse Introduction to Nursery Nurse 00:15:00 Module 02: Caring for Children Caring for Children 00:25:00 Module 03: Understanding the Growth and Development of Children Understanding the Growth and Development of Children 00:26:00 Module 04: Introduction to Child Psychology Introduction to Child Psychology 00:03:00 Module 05: Attachment and Relationship Building in Childhood Attachment and Relationship Building in Childhood 00:31:00 Module 06: Factors that Influence Development Factors That Influence Development 00:41:00 Module 07: Personality and Intellectual Development of Children Personality and Intellectual Development of Children 00:32:00 Module 08: Observation and Assessment of Children in the Early Years Setting Observation and Assessment of Children in the Early Years Setting 00:20:00 Module 09: Curriculum and Developing Early Learning Curriculum and Developing Early Learning 00:27:00 Module 10: Promoting Equality, Diversity and Inclusive Practice in Early Years of Learning Promoting Equality, Diversity and Inclusive Practice in Early Years of Learning 00:27:00 Module 11: Safeguarding, Protection and Welfare of Young Children Safeguarding, Protection and Welfare of Young Children 00:26:00 Module 12: Health and Safety of Children in the Early Years Module 11: Health and Safety of Children in the Early Years 00:38:00 Module 13: Nutrition and Healthy Food for Children Nutrition and Healthy Food for Children 00:30:00 Module 14: Play and Learning in Children's Education Play and Learning in Children's Education 00:28:00 Module 15: Working with Children Having Special Needs Working with Children Having Special Needs 00:26:00 Module 16: Working in Partnership with Parents and Carers Working in Partnership with Parents and Carers 00:19:00

Provide your Customers with the Service that will leave a lasting impression Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don't cut you off in mid sentence. The best customer service representatives are genuinely excited to help customers. You will have to be patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. You will have to be confident at troubleshooting and investigate if you don't have enough information to resolve customer complaints. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn't willing to admit his mistakes. Course Highlights Extended Diploma in Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Customer Service into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Entrepreneurs, students, adventurers, the dreamers or individuals who are interested in learning the techniques of goal setting. Extended Diploma in Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Basics of Customer Service Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Extended Diploma in Customer Service 00:30:00 Final Exam Final Exam- Extended Diploma in Customer Service 00:30:00

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before. Are you passionate about helping people in need and making a difference in their lives? Do you want to pursue a rewarding career in adult social care but don't know where to start? Then our Level 2 Certificate in Preparing to Work in Adult Social Care course is for you! This comprehensive course is designed to equip you with the essential knowledge and skills required to work in the adult social care sector. By taking this course, you will: Learn about the key principles and values of adult social care and how to apply them in practice Understand the different types of adult social care settings and the roles and responsibilities of workers in those settings Discover how to communicate effectively with individuals, families, and other stakeholders in adult social care Acquire essential knowledge about health and safety, infection control, and safeguarding in adult social care Gain practical experience through work-based assessments and simulations Upon completion of the course, you will receive a nationally recognized Level 2 Certificate in Preparing to Work in Adult Social Care that you can use to showcase your skills and knowledge to employers and colleagues. You will also be equipped with the confidence and competence to pursue a career in the adult social care sector. Don't miss this opportunity to make a positive impact on people's lives and pursue a fulfilling career in adult social care. Enrol in our Level 2 Certificate in Preparing to Work in Adult Social Care course today! The Curriculum of Level 2 Certificate in Preparing to Work in Adult Social Care course Module 1: Introduction to Health and Social Care Module 2: Communication and its Relevance Module 3: Rights and Responsibilities as a Health and Social Care Worker Module 4: Role as A Caregiver and Healthcare Professional Module 5: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 6: Important Principles and Policies in Health and Social Care Work Module 7: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Module 8: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Module 9: Safeguarding Vulnerable Individuals Module 10: Health and Safety Responsibilities Module 11: The Economics of Healthcare Module 12: Strategic Marketing for Health and Social Care Module 13: Managing Finance in Health and Social Care Module 14: Managing Service Delivery in Health and Social Care CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Level 2 Certificate in Preparing to Work in Adult Social Care course is designed for individuals who are interested in starting a career in the adult social care sector. This course can be particularly useful for those who are new to the field or who have limited prior experience. Also, if you are interested in the following sector, can take this course: Care Assistant: A Care Assistant provides care and support to individuals who are unable to look after themselves due to illness, disability, or old age. They may work in residential care homes, day centers, or people's homes. Support Worker: A Support Worker helps individuals with mental health conditions, learning disabilities, or physical disabilities to live independently. They provide practical and emotional support, as well as helping with daily tasks such as cooking and cleaning. Healthcare Assistant: A Healthcare Assistant works alongside registered nurses to provide basic care and support to patients in hospitals or community health settings. Home Care Assistant: A Home Care Assistant provides personal care and support to people in their own homes. This may include help with washing, dressing, and feeding. Please Note: This is not a regulated course. To get professional qualifications, you can choose any of the following: Level 2 Certificate in Preparing to Work in Adult Social Care (RQF) Level 3 Certificate in Preparing to Work in Adult Social Care (RQF) Level 3 Certificate in the Principles of End of Life Care (RQF) Level 2 Certificate in Principles of Dementia Care (RQF) Level 2 Certificate in Understanding Autism (RQF) Level 2 Certificate in Mental Health Awareness (RQF) Level 2 Certificate in Principles of End of Life Care (RQF) Level 2 Certificate in Principles of Care Planning (RQF) Level 2 Certificate in Understanding Nutrition and Health (RQF) Level 2 Certificate in Principles of Working with Individuals with Learning Disabilities (RQF) Level 2 Certificate in Understanding Behaviour that Challenges (RQF) Level 2 Certificate in Safeguarding Adults (RQF) Level 2 Certificate in Understanding the Safe Handling of Medication (RQF) Requirements This course does not require any prior experience or knowledge in project management. It is designed to provide a comprehensive introduction for beginners and experienced learners alike. Career path Care Assistant - £8.34 per hour Support Worker - £8.31 per hour Healthcare Assistant - £8.95 per hour Home Care Assistant - £8.73 per hour Certificates Certificate of completion Digital certificate - Included

Duration 2 Days 12 CPD hours This course is intended for Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer Overview Install, Configure, and Implement Cisco Emergency Responder (Cisco ER). Configure CUCM for CER Configure Emergency Response Locations (ERLs) Configure Emergency Location Identification Numbers (ELINs) Configure PSAP calls and PSAP CallBack Configure Users and onsite Security Management This is a 2-day hands-on course, where students will Install, Deploy, and Configure Cisco Emergency Responder (Cisco ER) 12.5. Student will also integrate emergency communication system with Cisco Unified Communications Manager. Students will learn how Cisco ER automatically notifies and routes calls to the local public safety answering point (PSAP) operator. Students will configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management. Cisco Emergency Responder Overview PSAP/ Emergency Calling Overview National Emergency Number Association Legislation and Regulation Service Provider ALI Automatic Number Identification (ANI) Automatic Location Identification (ALI) NENA Emergency Response Location NENA Guidelines for ERLs NENA Emergency Location Identification Number (ELIN) E911 Preparation Cisco Emergency Call Handler Cisco Emergency Responder 11.x Enhancements License Management Emergency Responder Redundancy Clustering CER over the WAN Integration with UC Manager Intrado Architecture CER Wireless Features Overview Installing Cisco Emergency Responder Supported Hardware Platforms CER Virtual Server Requirements Deploy Cisco CER OVF/OVA Installation of CER CER CLI Interface Reset Application Administrator Password Add 2nd CER Server - Subscriber Upgrade VMware Tools on Cisco Emergency Responder Server CER Backup and Restore CER PLM Licensing Unified Communication Manager CER Configuration Cisco Unified Communications Manager Administrator Interfaces Cisco Unified Communications Manager Required Services for CER CUCM SNMP Settings Phone Partition and Calling Search Spaces Partitions for 911 Services CER CUCM Configuration for CTI Route Points and CTI Ports Configure CER Route Patterns for 911 and Security Personal Create Translation Patterns for ELINs Create Emergency Responder Cisco Unified Communications Manager User Location Awareness Overview Configure Wireless Endpoint Tracking Feature on UCM 11.5 Cisco Emergency Responder (CER) Configuration Emergency Responder Interface E.164 Dial Plan Support Cisco Emergency Responder Groups Setup CER Groups CER Telephony Settings for CER Cisco CER License Manager Cisco CER Email Settings Cisco CER - Add Subscriber Onsite Security Alerts for Security Personnel Pager Alert Configuration Configure Emergency Response Location (ERL) Configure Emergency Location Identification Number (ELIN) ERL Migration Tool Configure SNMP Configure Phone Tracking Configure LAN Switch Tracking Configuring IP Subnet-based ERLs Configuring Manual Phone Tracking Emergency Responder User Management Manage Onsite Alerts, ERLs, and ALI Data User and Security Logins CER - Web Alerts CER - ERL Audit Trail Export PS-ALI Records ERL Debug Tool