12547 Communication courses

Explore the intricacies of clinical psychology in our comprehensive course, covering theoretical foundations and practical approaches. Delve into severe mental health problems, refine clinical assessment skills, master interviewing and observation techniques, and learn effective consultation methods. Uncover diverse therapeutic models and gain insights into working with both children and older adults. Elevate your expertise in ethical practices, cultural competence, and evidence-based interventions. Join us on a journey through the dynamic landscape of clinical psychology, equipping yourself with essential tools for a fulfilling and impactful career.

Nursing and Midwifery Diploma Overview The Nursing and Midwifery Diploma course is designed to extend the knowledge and skills required for speciality practice and research. This online course will prepare you for a degree in either subject area, equipping you with the knowledge and skills you'll need to progress onto this level of study. Nursing and midwifery are incredibly rewarding careers which are perfect if you have a caring nature and you are committed to supporting people through some of the most difficult times of their lives. This course will teach you the basic skills of nursing. In addition, you will develop a clear understanding of the role of a midwife. With our guidance, your dream of becoming well established in the field of Nursing and Midwifery is not too far. Join the course now! Course Preview Who is the Nursing and Midwifery Diploma course for? This course is appropriate for those planning to work in Nursing and Patient Care. You don't need experience, only an enthusiasm for the subject is enough. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £14.99 or in PDF format at a cost of £11.99. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Career Path: This course is suitable for anyone hoping to become A Nursing Assistant A Patient Care Assistant A Care worker A Nurse A Mental health Nurse A Midwife Updated Version - Nursing and Midwifery Diploma Section 01: Definition and Origin of Midwifery Definition and Origin of Midwifery 00:24:00 Section 02: Midwifery as a Career Option Midwifery as a Career Option 00:17:00 Section 03: Midwifery Management and Education Midwifery Management and Education 00:30:00 Section 04: Midwives' Role in Health and Inequality Midwives' Role in Health and Inequality 00:27:00 Section 05: Social, Cultural and Spiritual Context of Childbearing Social, Cultural and Spiritual Context of Childbearing 00:24:00 Section 06: Antenatal Care and Screening Antenatal Care and Screening 00:44:00 Section 07: Midwifery Support in Labour: Intrapartum Care Midwifery Support in Labour: Intrapartum Care 00:35:00 Section 08: Induction of labour Induction of labour 00:23:00 Section 09: Postnatal Care as a Midwife Postnatal Care as a Midwife 00:27:00 Section 10: Nurture and Nature: The Healthy Newborn Nurture and Nature: The Healthy Newborn 00:23:00 Section 11: Stillbirth, Neonatal Death and Bereavement Stillbirth, Neonatal Death and Bereavement 00:33:00 Section 12: Infant feeding Infant feeding 00:23:00 Section 13: Newborn Infection Newborn Infection 00:30:00 Section 14: Home Birth Home Birth 00:29:00 Section 15: Complementary and Alternative Medicines Applied to Maternity Care Complementary and Alternative Medicines Applied to Maternity Care 00:21:00 Section 16: Pharmacology and Medicines Management Pharmacology and Medicines Management 00:22:00 Section 17: Bleeding in Pregnancy Bleeding in Pregnancy 00:26:00 Section 18: Medical Disorders of Pregnancy Medical Disorders of Pregnancy 00:29:00 Section 19: Pre-term Labour Pre-term Labour 00:19:00 Section 20: Twins and higher-order births Twins and higher-order births 00:19:00 Section 21: Care During the Third Stage of Labour Care During the Third Stage of Labour 00:19:00 Section 22: Terminology and Abbreviations for Midwifery Terminology and Abbreviations for Midwifery 00:30:00 Section 23: Perinatal mental health Perinatal mental health 00:27:00 Section 24: Supporting a Healthy Pregnancy Supporting a Healthy Pregnancy 00:31:00 Section 25: Contraception and family planning Contraception and family planning 00:26:00 Section 26: Effective Communication for Midwifery Effective Communication for Midwifery 00:28:00 Section 27: Ethics in Midwifery Ethics in Midwifery 00:21:00 Old Version - Nursing and Midwifery Diploma Nursing NOTES ON NURSING 00:30:00 VENTILATION AND WARMING 00:30:00 HEALTH OF HOUSES 00:30:00 PETTY MANAGEMENT 01:00:00 NOISE 01:00:00 VARIETY 00:30:00 TAKING FOOD 00:30:00 WHAT FOOD? 00:30:00 BED AND BEDDING 00:30:00 LIGHT 00:30:00 CLEANLINESS OF ROOMS AND WALLS 00:30:00 PERSONAL CLEANLINESS 00:15:00 CHATTERING HOPES AND ADVICES 00:30:00 OBSERVATION OF THE SICK 01:00:00 CONCLUSION 00:30:00 Midwifery The History of Postnatal Care, National and International Perspectives 01:00:00 Contemporary Postnatal Care in the Twenty-first Century 01:00:00 Women's and Midwives' Views of Early Postnatal Care 01:00:00 Transition into Parenthood: Ideology and Reality 01:00:00 Empowering Mothers: Strengthening the Future 01:00:00 Morbidity during the Postnatal Period: Impact on Women and Society 01:00:00 References: Midwifery Course - Postnatal Care 00:00:00 Reference Books Fundamental Nursing Skills 00:00:00 Nursing Theories and Nursing Practice 00:00:00 Mock Exam Mock Exam - Nursing and Midwifery Diploma 00:30:00 Final Exam Final Exam - Nursing and Midwifery Diploma 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Soar into a dynamic aviation role with our CPD-accredited Air Cabin Crew Diploma – a flexible, online course designed for those with a passion for air travel and passenger service. This engaging programme delivers in-depth knowledge of cabin crew operations, in-flight procedures, aviation safety, and customer interaction – all from the comfort of your own space. Whether you’re aiming for your first role with an airline or simply exploring the industry, this course gives you the confidence to speak the language of the skies. You’ll explore everything from cabin announcements and security measures to emergency protocols and cultural sensitivity onboard. With structured modules and self-paced learning, it's tailored for individuals who prefer the freedom of online study without compromising on quality. No need for boarding passes or travel — just a reliable internet connection and your ambition. Ideal for career-focused learners, jet-set dreamers, or anyone who’s ever looked at a flight attendant and thought, “That could be me.” Ready for takeoff? Let’s get your training underway. Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Cabin Crew profession Free Assessment to test learners' knowledge and skills Course Curriculum: Module 01: Introduction to Aircraft Cabin Crew Module 02: Understanding Different Types of Airlines Module 03: Role of Regulatory Bodies and Trade Associations Module 04: Things to Know about a Cabin Crew Life Module 05: Advantages and Disadvantages of a Cabin Crew Career Module 06: Recruitment Preparation for Pursuing a Cabin Crew Career Module 07: Cabin Crew Interview Formats Module 08: Training Procedures Module 09: Aviation Abbreviation and Airport Codes Module 10: The Layout of a Commercial Aircraft Module 11: Cabin Familiarisation for a Cabin Crew Module 12: Departments of Airlines and their Interconnection with Cabin Crew Module 13: Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet Module 14: Basic Knowledge of Weather Regarding Aviation Module 15: Duties of a Cabin Crew Module 16: Communication with the Passenger Module 17: Aircraft Galley Module 18: Emergency Evacuation System Module 19: Tackling the Event of a Fire Module 20: Medical First Aid Module 21: Personal Grooming of Cabin Crew Module 22: Cabin Crew Fatigue Management Module 23: Crew Resource Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the Air Cabin Crew Diploma - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Air Cabin Crew Diploma - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 15 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? The Air Cabin Crew Diploma - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Air Cabin Crew Diploma - CPD Accredited training.

Give a compliment to your career and take it to the next level. This Learning Maths & English GCSE will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Learning Maths & English GCSEwill help you keep ahead of the pack. The Learning Maths & English GCSEincorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Learning Maths & English GCSEwill add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Learning Maths & English GCSE, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Learning Maths & English GCSE Preparation course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Functional Skills Maths + Functional Skills English? Course 1: Advanced Mathematics Course 2: Maths: Algebra and Analytic Geometry Course 3: Learn Trigonometry and Trigonometric Functions Course 4: Functional Skills English Practice Level 2 Course 5: TEFL/TESOL Diploma Course 6: Teaching Assistant Course 7: Lesson Planning for Teaching Course 8: Remote Teaching Online Course 9: Leadership in Teaching Course 10: Creative Writing Complete Course So, enrol GCSE Maths & GCSE English Preparation Course now to advance your career! How will I get my GCSE Maths & GCSE English Preparation Course Certificate? After successfully completing the GCSE Maths & GCSE English Preparation Course course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of Learning Maths & English GCSE Bundle Course 1: Advanced Mathematics Unit 01: Introduction Unit 02: Mathematical Logic Unit 03: Matrices Unit 04: Trigonometric Functions Unit 05: Pair of Straight Line Unit 06: Lines & Planes Unit 07: Linear Programming Course 2: Maths: Algebra and Analytic Geometry Number Sense and Algebra Analytic Geometry Course 3: Learn Trigonometry and Trigonometric Functions Course Promo Module 01: Fundamentals Module 02: Trigonometry Unit Circle Approach Module 03: Trigonometry: Right Triangle Approach Module 04: Analytic Trigonometry Module 05: Polar Coordinates Course 4: Functional Skills English Practice Level 2 Introduction to the Course Basics of Grammar The Basics of Sentence Structure of Sentence Questions Punctuation and Capitalisation Spelling Common Mistakes and Ways to Improve Course 5: TEFL/TESOL Diploma Module 1: Introduction to Teaching English Module 2: Linguistics Basics for TESOL Module 3: Working With a Variety of Approaches for TESOL Module 4: Teaching Speaking Module 5: Teaching Listening for TESOL Course 6: Teaching Assistant Teaching Assistant SEN Teaching Autism Awareness ADHD Awareness Dyslexia Course 7: Lesson Planning for Teaching Module 01: An Introduction to Planning and Teaching Module 02: Planning and Preparation in Teaching Module 03: Curriculum Module 04: Structure and Format Module 05: Methodology Course 8: Remote Teaching Online Module 1: Introduction to Remote Teaching Module 2: Remote Teaching Strategies Module 3: Remote Teaching Tools Module 4: Remote Teaching Methods Module 5: Instructional Strategies & Final Tips Course 9: Leadership in Teaching Module 01: An introduction to Leadership in Teaching Module 02: Teacher Leadership Module 03: The Skills of Teacher Leadership Module 04: What Teacher Leaders Need to Know Module 05: Stressors and Stress Management in Schools Module 06: Mentoring as part of effective leadership Course 10: Creative Writing Complete Course 01. Creative Writing Course: Writing Storybooks For Children 02. Creative Writing Course - Short Stories Course 11: Creative Writing Complete Course Module 1: Understanding Behaviour & Relationships as a TA Module 2: Experienced TAs Maintain Strong Communications with The Students Module 3: Communication and Interaction Module 4: Cognition and Learning Module 5: Social, Emotional and Mental Health Difficulties CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this GCSE Maths & GCSE English Preparation Course - CPD Accredited bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this Learning GCSE Maths & GCSE English Preparation course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Learning Maths & English GCSEis fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Learning GCSE Maths & GCSE English Preparation Course - CPD Accredited course, it can be studied in your own time at your own pace. Career path Having these Learning GCSE Maths & GCSE English Preparation Course - CPD Accredited various certificate will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

In an era where mental well-being takes centre stage, the demand for skilled psychology counselling professionals in the UK is unprecedented. An astonishing 1 in 4 people are estimated to experience a mental health issue each year, underscoring the critical need for effective therapeutic interventions. Level 3 Psychology Counselling Training presents a transformative opportunity as an educational experience and a gateway to a fulfilling career. Dive deep into the world of psychology, from understanding the labyrinth of the human mind theories in counselling to navigating complex emotional terrains. This Psychology Counselling Training course unlocks the doors to a realm where empathy meets expertise and where every interaction can script a story of hope, healing, and human connection. Join us and embark on a knowledge, empathy, and profound impact journey. You Will Learn Following Things: Understand diverse counselling theories and practices. Recognise legal, cultural, and ethical aspects of counselling. Address a range of psychiatric disorders in various age groups. Develop expertise in crisis intervention and patient engagement. Employ low-intensity CBT and medication in treatment plans. Enhance communication efficacy and empathy in client interactions. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Diploma of Counselling and Psychology (Online). Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital/PDF Certificate After completing the Diploma of Counselling and Psychology (Online) course, you can order your CPD-accredited Digital/PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Level 3 Psychology Counselling Training course is for anyone who is interested in a career in counselling. You may already be working in a related field, such as social work, nursing, or teaching. Or, you may be a complete beginner. No prior experience is necessary. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Diploma of Counselling and Psychology (Online) course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Mental Health Counsellor - £26K to £35K/year Family Therapist - £37K to £47K/year Clinical Psychologist - £40K to £70K/year Psychotherapist - £35K to £50K/year Rehabilitation Counsellor - £25K to £34K/year Counsellor - £30,000 Mental Health Nurse - £24,000 to £40,000 Life Coach - £25,000 to £45,000 Career Counsellor - £30,000 to £50,000 Course Curriculum Diploma of Counselling and Psychology (Online) Module 01: Counselling And Counsellors 00:15:00 Module 02: Theories And Models Of Counselling (Part 1) 00:19:00 Module 03: Theories And Models Of Counselling (Part 2) 00:21:00 Module 04: Legal, Cultural And Ethical Issues In Professional Counselling 00:19:00 Module 05: Forms Of Psychotherapy 00:24:00 Module 06: Childhood And Adolescent Psychiatric Disorders 00:25:00 Module 07: Counselling Children And Adolescents In Schools 00:23:00 Module 08: Counselling Trauma And Substance Abuse 00:20:00 Module 09: Counselling Stress And Anxiety Disorders 00:32:00 Module 10: Counselling Personality Disorders 00:52:00 Module 11: Counselling Mood Disorders And Depression 00:27:00 Module 12: Counselling Eating & Sleeping Disorders 00:49:00 Module 13: Life Coaching And Career Counselling 00:23:00 Module 14: Couple And Family Counselling 00:32:00 Module 15: Counselling Self-Harm And Suicide 00:21:00 Module 16: Engaging And Assessing The Patients 00:20:00 Module 17: Helping The Client In Crisis 00:16:00 Module 18: Crisis Intervention 00:15:00 Module 19: Low Intensity CBT Treatment 00:16:00 Module 20: Medication And Therapy In The Treatment Of Mental Illness 00:26:00 Module 21: Communication Skills And Empathy In Counselling 00:23:00

Getting Started The CMI Level 3 Award in Coaching and Mentoring is aimed at supervisors and first-line managers. This course is designed to help managers improve their communication and mentoring skills, performance in coaching and mentoring roles, and efficiency. Achieving the renowned CMI Level 3 qualification in coaching and mentoring will enable you to develop coaching and mentoring skills and techniques for individuals and teams, alongside working to achieve organisational objectives. This Level 3 Coaching and Mentoring Award course is shorter than the Certificate and the Diploma. It introduces you to organisational culture, values and behaviour while developing your skills in managing team dynamics, equality, and diversity. We have a range of units available, and you can choose the units depending on your career goals and progression. Key Benefits For Learners Introduce you to the principles, skills and impact of coaching and mentoring Establishing key coaching and mentoring relationships and skills Support the development of individuals and teams Developing your skills in managing team dynamics, equality and diversity For Organisations Ensuring teams can meet organisational objectives Broader knowledge of operational processes and evaluation techniques Introduces organisational culture, values and behaviour Key Highlights Are you a supervisor or first-line manager and want to support the development of coaching and mentoring skills and techniques of individuals and teams? The CMI Level 3 Coaching and Mentoring offered by the School of Business and Technology London is the ideal starting point for your career journey. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.   Career Pathways The CMI Level 3 Coaching and Mentoring can open many career pathways including, but not limited to: Training Manager, with an estimated average salary of £31,613 per annum Training & Development Manager, with an estimated average salary of £36,885 per annum Independent Coach or Mentor with an estimated average salary of £28,000 per annum Corporate Coach or Mentor with an estimated average salary of £38,950 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 6 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 2000 to 2500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements The Level 3 Award in Coaching and Mentoring is designed for practising and aspiring supervisors and first-line managers. To be eligible for this course, you must: Be 18 years of age and over Possess the ability to complete the Level 3 Qualification Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression CMI would recommend the below qualifications as a possible progression route, once complete the Coaching and Mentoring qualifications: CMI Level 3 Qualifications in First Line Management CMI Level 5 in Management Coaching and Mentoring Why gain a CMI Qualification? Achieving this CMI Level 3 Award in Coaching and Mentoring qualification will introduce you to the principles, skills and impact of coaching and mentoring and help you establish key coaching and mentoring relationships and skills. Once you complete this Award course, you can progress to the Certificate or Diploma course in CMI Level 3 Coaching and Mentoring or Level 5 Professional Coaching or Mentoring. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 3 Coaching and Mentoring course, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners need to complete any combination of units to a minimum of 5 credits. The minimum Total Qualification Time is 50 hours, including 20 Guided Learning Hours. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Principles, skills and impact of coaching and mentoring Reference No : Unit 3011V1 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the principles of coaching and mentoring. 2. Understand the skills required of a coach. 3. Understand the skills required of a mentor. UNIT2- Coaching and mentoring for individual and team needs Reference No : Unit 3012V1 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the impact on the individual and team needs of the coaching process. 2. Understand the impact on the individual and team needs of the mentoring process. 3. Understand the individual and team knowledge, skills or behaviours. UNIT3- Managing the coaching and mentoring relationships Reference No : Unit 3013V1 Credit : 5 || TQT : 50 LEARNING OUTCOMES 1. Understand the coaching and mentoring relationships. 2. Understand the goals of the coaching and mentoring relationship. 3. Understand possible barriers to the coaching process. UNIT4- Coaching and mentoring processes Reference No : Unit 3014V1 Credit : 7 || TQT : 70 LEARNING OUTCOMES 1. Understand the implementation of the coaching process. 2. Understand the implementation of the mentoring process. 3. Understand the reviewing of progress and provision of feedback. UNIT5- Completing the coaching and mentoring process Reference No : Unit 3015V1 Credit : 5 || TQT : 50 LEARNING OUTCOMES 1. Understand the skills of concluding the coaching process. 2. Understand the skills of concluding the mentoring process. UNIT6- Understanding team dynamics Reference No : Unit 4004V1 Credit : 7 || TQT : 70 "The unit have a credit value of 7, 25GLH and 70 TUT. This unit is about recognising the abilities of an individual and how they will interact within the group and how team dynamics can be attained when the team members work collectively with mutual trust " Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Overview Boost your self-esteem and learn about positive psychology to gain success in your personaland professional life, by taking the advanced Self Esteem and Assertiveness Development - Level 4 course.The comprehensive Self Esteem and Assertiveness Development - Level 4 course covers good and bad behaviour types, dealing with negativity, developing assertiveness with proven techniques, enhancing confidence, and many more. You'll learn how to take an honest look at yourself to perceive your shortcomings that can be eliminated with assertiveness. By completing the expert-instructed course, you'll thoroughly understand how to apply assertiveness in day-to-day life and build productive self-esteem.The course will be the ultimate solution to overcoming your lack of self-confidence and aggressive behaviour. How will I get my certificate? At the end of the course there will be an online MCQ test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Self Esteem and Assertiveness Development - Level 4. It is available to all students, of all academic backgrounds. Requirements Our Self Esteem and Assertiveness Development - Level 4 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 10 lectures • 07:36:00 total length •What Does Self-Confidence Mean To You: 01:00:00 •Obstacles to Our Goals: 01:00:00 •Communication Skills: 00:27:00 •The Importance of Goal Setting: 01:00:00 •Feeling the Part: 01:00:00 •Looking the Part: 01:00:00 •Sounding the Part: 00:09:00 •Powerful Presentations: 00:30:00 •Coping Techniques: 01:00:00 •Dealing with Difficult Behavior: 00:30:00

Overview This comprehensive course on Telesales Executive Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Telesales Executive Training comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Telesales Executive Training. It is available to all students, of all academic backgrounds. Requirements Our Telesales Executive Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 14 lectures • 06:00:00 total length •Module 1: Introduction to Tele Sales Executive Training: 00:25:00 •Module- 2: All About Telemarketing: 00:20:00 •Module 3: Elevate Sales on Telephone: 00:25:00 •Module 4: Prospective Telephone-Sales Expert: 00:25:00 •Module 5: The Right Words and Phrases to Use on a Sales Call: 00:25:00 •Module 6: Preparing The Call: 00:25:00 •Module 7: Opening The Call: 00:25:00 •Module 8: Structuring The Call: 00:25:00 •Module 9: Verbal Communication Skills: 00:30:00 •Module 10: Dealing with Objections: 00:30:00 •Module 11: Closing the Sale/ Gaining Commitment: 00:30:00 •Module 12: Dealing with Rejection: 00:25:00 •Module 13: Close a Sale Call: 00:20:00 •Module 14: Increasing your Earnings by Expanding Sales: 00:30:00

Overview This comprehensive course on Parenting Skills Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Parenting Skills Training comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Parenting Skills Training. It is available to all students, of all academic backgrounds. Requirements Our Parenting Skills Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 16 lectures • 03:47:00 total length •Advanced Parenting Skills PROMO (Final): 00:02:00 •Goals & First Concepts: 00:12:00 •The Power Of Relationships: 00:17:00 •The Myth Of 'Nothing To It Parenting': 00:31:00 •The 2 Phases Of Parenting: 00:26:00 •The Power Of Mentoring Your Child: 00:17:00 •Teaching Values They Will Keep!: 00:13:00 •Parenting Basics And Beyond!: 00:05:00 •Powerful Communication Skills: 00:33:00 •The Power Of Re-Framing & Building Agreements: 00:13:00 •WHY Do Kids Do The Things They Do?: 00:15:00 •'The Parent's Pledge': 00:16:00 •Disciplining The RIGHT Way!: 00:13:00 •The Power of 'Life Lessons': 00:10:00 •The kid's Pledge: 00:02:00 •The Parents Pledge: 00:02:00

Overview This comprehensive course on Operations Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Operations Management comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Operations Management. It is available to all students, of all academic backgrounds. Requirements Our Operations Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 19 lectures • 07:38:00 total length •Module 01: Introduction to Operations Management: 00:23:00 •Module 02: Project Management: 00:22:00 •Module 03: Business Development and Succession Planning: 00:27:00 •Module 04: Process Management: 00:26:00 •Module 05: Supply Chain Management: 00:23:00 •Module 06: Planning & Forecasting Operations: 00:23:00 •Module 07: Procurement & Purchasing Management: 00:23:00 •Module 08: Manufacturing & Delivery Operations: 00:19:00 •Module 09: Quality Management: 00:23:00 •Module 10: Managing Risk and Recovery: 00:29:00 •Module 11: Performance Management: 00:21:00 •Module 12: Talent Management: 00:20:00 •Module 13: Communication Skills: 00:26:00 •Module 14: Negotiation Techniques: 00:19:00 •Module 15: Conflict Management: 00:17:00 •Module 16: Stress Management: 00:19:00 •Module 17: Time Management: 00:40:00 •Module 18: Business Environment: 00:19:00 •Module 19: Business Writing Skills: 00:39:00