11943 Communication courses

Professional Telephone Etiquette Online Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this Telephone-Etiquette course, you will develop better telephone communication skills. This Telephone-Etiquette course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more. Main Course: Telephone Etiquette Free Courses: Course 01: Communication Skills Course 02: Level 5 Negotiation Skills [ Note: Free PDF certificate as soon as completing the Telephone Etiquette course] Professional Telephone Etiquette Course Curriculum of the Telephone Etiquette Module 01: Aspects of Phone Etiquette Module 02: Using Proper Phone Language Module 03: Eliminate Phone Distractions Module 04: Inbound Calls Module 05: Outbound Calls Module 06: Handling Rude or Angry Callers Module 07: Handling Interoffice Calls Module 08: Handling Voicemail Messages Module 09: Methods of Training Employees Module 10: Correcting Poor Telephone Etiquette Module 11: Wrapping Up Assessment Method of Telephone Etiquette After completing each module of the Telephone Etiquette Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Telephone Etiquette After completing the MCQ/Assignment assessment for this Telephone Etiquette course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Professional Telephone Etiquette This Telephone Etiquette course is ideal for those who want to develop their telephone skills. Requirements Professional Telephone Etiquette There are no specific requirements for this Telephone Etiquette Course because it does not require any advanced knowledge or skills. Career path Professional Telephone Etiquette After completing this Telephone Etiquette course, you may be able to pursue a variety of promising career opportunities.

Advanced Business Writing Skills (One-to-One Coaching – 10 Hours + Access to Online Course – 30 hours)

Duration 5 Days 30 CPD hours This course is intended for The CCSP is ideal for IT and information security leaders responsible for applying best practices to cloud security architecture, design, operations and service orchestration. Overview Upon completing this course, the participants will gain valuable knowledge and skills including the ability to: - Successfully pass the CCSP exam. - Understand the fundamentals of the cloud computing architecture framework. - Understand security challenges associated with different types of cloud services. - Identify and evaluate security risks for their organization?s cloud environments. - Select and implement appropriate controls to ensure secure implementation of cloud services. - Thoroughly understand the 6 essential core domains of the CCSP common body of knowledge: 1. Architectural Concepts & Design Requirements 2. Cloud Data Security 3. Cloud Platform & Infrastructure Security 4. Cloud Application Security 5. Operations 6. Legal & Compliance The goal of the course is to prepare professionals for the challenging CCSP exam by covering the objectives of the exam based on the six domains as defined in the (ISC)2 CCSP common body of knowledge. 1 - Architectural Concepts and Design Requirements Cloud Computing Concepts Cloud Reference Architecture Cloud Computing Security Concepts Design Principles of Secure Cloud Computing Trusted Cloud Services 2 - Cloud Data Security CSA (Cloud Security Alliance) Cloud Data Lifecycle Cloud Data Storage Architectures Data Security Strategies Data Discovery and Classification Technologies Protecting Privacy and PII (Personally Identifiable Information) Data Rights Management Data Retention, Deletion, and Archiving Policies Auditability, Traceability, and Accountability of Data Events 3 - Cloud Platform and Infrastructure Security Cloud Infrastructure Components Cloud Infrastructure Risks Designing and Planning Security Controls Disaster Recovery and Business Continuity Management 4 - Cloud Application Security The Need for Security Awareness and Training in application Security Cloud Software Assurance and Validation Verified Secure Software SDLC (Software Development Life Cycle) Process Secure SDLC Specifics of Cloud Application Architecture Secure IAM (Identity and Access Management) Solutions 5 - Operations Planning Process for the Data Center Design Installation and Configuration of Physical Infrastructure for Cloud Environment Running Physical Infrastructure for Cloud Environment Managing Physical Infrastructure for Cloud Environment Installation and Configuration of Logical Infrastructure for Cloud Environment Running Logical Infrastructure for Cloud Environment Managing Logical Infrastructure for Cloud Environment Compliance with Regulations and Controls Risk Assessment for Logical and Physical Infrastructure Collection, Acquisition, and Preservation of Digital Evidence Managing Communication with Stakeholders 6 - Legal and Compliance Legal Requirements and Unique Risks within the Cloud Environment Relevant Privacy and PII Laws and Regulations Audit Process, Methodologies, and Required Adaptions for a Cloud Environment Implications of Cloud to Enterprise Risk Management Outsourcing and Cloud Contract Design Vendor Management

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The Site Management Safety Training Scheme (SMSTS) is a comprehensive and highly regarded training program designed to equip construction industry professionals with essential skills and knowledge in managing safety on construction sites. This course provides participants with the expertise to ensure a safe and compliant work environment, reducing risks and promoting the well-being of workers. Course Objectives: The SMSTS course aims to achieve the following objectives: Enhance Safety Leadership: Develop strong leadership skills to effectively manage and promote a culture of safety on construction sites. Understanding Legal Requirements: Gain insights into relevant health and safety legislation, regulations, and guidelines, ensuring compliance and mitigating legal risks. Risk Management: Learn to identify, assess, and control potential hazards and risks to minimize accidents and injuries. Effective Communication: Develop communication techniques to convey safety protocols, expectations, and concerns to both workers and management. Site Organization: Learn strategies for efficient site organization, including effective planning, resource allocation, and coordination of activities to maintain safety standards. Emergency Preparedness: Acquire the skills to handle emergencies and crises, ensuring timely and appropriate responses to safeguard personnel and property. Worker Welfare: Understand the importance of worker welfare, mental health, and well-being, and implement measures to support a healthy and productive workforce. Safety Inspection and Auditing: Gain expertise in conducting thorough site inspections and audits to identify potential issues and areas for improvement. Course Structure: The SMSTS course is typically conducted over a duration of five days, combining theoretical lessons with practical exercises and case studies. Participants engage in interactive discussions, group activities, and real-world scenarios to apply their knowledge in a practical context. Certification: Upon successful completion of the SMSTS course and passing the final assessment, participants are awarded the Site Management Safety Training Scheme certificate. This certification demonstrates their commitment to safety and their ability to effectively manage and lead safety initiatives on construction sites. Who Should Attend: The SMSTS course is ideal for individuals in construction site management roles, project managers, site supervisors, health and safety professionals, and anyone responsible for overseeing safety practices within the construction industry.

The aim of the Level 2 Diploma in Care - fast track mode (Accredited by Qualifi, UK) is to confirm occupational competence for Adult Care Workers or Healthcare Support Workers. This Level 2 Diploma in Care (fast track mode) qualification offers the opportunity for learners to demonstrate their knowledge, understanding and practical skills required to be an Adult Care Worker in an adult care setting or a Healthcare Assistant; Support Worker or Personal Assistant in a healthcare support environment. At Level 2, the UK sector skills council decided that there would be a common qualification for both Health and Adult Care settings. This means that there will be no barrier to entering either the Adult Care or Health Workforces. The content of the Level 2 Diploma in Care (fast track mode) qualification links with the knowledge and skills required for the Apprenticeship Standards 'Adult Care Worker' and 'Healthcare Support Worker'. The content is applicable to a variety of roles, examples of which are included below: Adult care worker Healthcare Assistant / Support Worker Personal Assistant The Level 2 Diploma in Care (fast track) will require learners to demonstrate understanding and effective practice in the following areas: Communication Person development Values and behaviours Health and wellbeing Responsibilities Safeguarding The Level 2 Diploma in Care qualification links with the requirements for the National Occupational Standards (NOS) for Health and Social Care. Program Overview: Level 2 Diploma in Care Key Highlights of Level 2 Diploma in Care qualification are: Program Duration: 9 Months (Fast track mode available) Program Credits: 46 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. Alumni Status No Cost EMI Option Mandatory units (Total Credits: 24) The Qualifi Level 2 Diploma in Care qualification consists of 9 mandatory units for a combined total of 24 credits Communication in Care Settings (3 credits) Duty of Care (1 credits) Equality, Diversity and Inclusion in Care Settings (2 credits) Handle Information in Care Settings (1 credits) Health, Safety and Well-being in Care Settings (4 credits) Implement Person-Centred Approaches (5 credits) Personal Development in Care Settings (3 credits) Responsibilities of a Care Worker (2 credits) Safeguarding and Protection in Care Settings (3 credits) Optional Units (Total Credits: 22) The learner must also achieve a minimum of 22 credits from these units. Introductory Awareness of Autistic Spectrum Conditions (2 credits) Understand the Context of Supporting People with Learning Disabilities (4 credits) Assist in the Administration of Medication (4 credits) Contribute to Support Positive Risk-Taking of Individuals (3 credits) Contribute to Support Learning Disabilities to Access Healthcare (3 credits) Promote Positive Behaviour Support (6 credits) Awareness of the Mental Capacity Act 2005 (3 credits) Understand Mental Health Problems (3 credits) Understand Mental Well-Being and Mental Health Promotion (3 credits) Enable Individuals to Develop Strategies to Manage their Behaviour (8 credits) Support Independence in the Tasks of Daily Living (5 credits) Understand how to Support Individuals to be part of a Community (3 credits) Understand the Impact of Acquired Brain Injury on Individuals (3 credits) Who is this course for? At Level 2, the UK sector skills council decided that there would be a common qualification for both Health and Adult Care settings. This means that there will be no barrier to entering either the Adult Care or Health Workforces. The content of the Level 2 Diploma in Care qualification links with the knowledge and skills required for the Apprenticeship Standards 'Adult Care Worker' and 'Healthcare Support Worker'. The content is applicable to a variety of roles, examples of which are included below: Adult care worker Healthcare Assistant / Support Worker Personal Assistant Requirements The Level 2 Diploma in Care will require learners to demonstrate understanding and effective practice in the following areas: Communication Person development Values and behaviours Health and wellbeing Responsibilities Safeguarding Career path Achievement of Level 2 Diploma in Care qualification confirms the learner has gained the knowledge and skills required to: Gain employment as a Healthcare Assistant / Support Worker or Adult Care Worker / Personal Assistant Progress onto the Qualifi Level 3 Diploma in Health and Social Care Progress onto the Level 3 Lead Adult Care Worker Apprenticeship.

Mediation Assessment and a session with each partner Analyse relationship history Resolve communication issues Eliminate present issues Implement a new strategy of communication Exercise a plan of compromise Resolution Open talk hearing both perspectives 4 sessions (1 privately with each party, 3 together) 1 hour x 4 https://relationshipsmdd.com/product/i-want-to-spend-more-time-with-my-kids-but-my-ex-is-reluctant-package/

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Security+ training course description A hands on course aimed at getting delegates successfully through the CompTia Security+ examination. What will you learn Explain general security concepts. Describe the security concepts in communications. Describe how to secure an infrastructure. Recognise the role of cryptography. Describe operational/organisational security. Security+ training course details Who will benefit: Those wishing to pass the Security+ exam. Prerequisites: TCP/IP foundation for engineers Duration 5 days Security+ training course contents General security concepts Non-essential services and protocols. Access control: MAC, DAC, RBAC. Security attacks: DOS, DDOS, back doors, spoofing, man in the middle, replay, hijacking, weak keys, social engineering, mathematical, password guessing, brute force, dictionary, software exploitation. Authentication: Kerberos, CHAP, certificates, usernames/ passwords, tokens, biometrics. Malicious code: Viruses, trojan horses, logic bombs, worms. Auditing, logging, scanning. Communication security Remote access: 802.1x, VPNs, L2TP, PPTP, IPsec, RADIUS, TACACS, SSH. Email: S/MIME, PGP, spam, hoaxes. Internet: SSL, TLS, HTTPS, IM, packet sniffing, privacy, Javascript, ActiveX, buffer overflows, cookies, signed applets, CGI, SMTP relay. LDAP. sftp, anon ftp, file sharing, sniffing, 8.3 names. Wireless: WTLS, 802.11, 802.11x, WEP/WAP. Infrastructure security Firewalls, routers, switches, wireless, modems, RAS, PBX, VPN, IDS, networking monitoring, workstations, servers, mobile devices. Media security: Coax, UTP, STP, fibre. Removable media. Topologies: Security zones, DMZ, Intranet, Extranet, VLANs, NAT, Tunnelling. IDS: Active/ passive, network/host based, honey pots, incident response. Security baselines: Hardening OS/NOS, networks and applications. Cryptography basics Integrity, confidentiality, access control, authentication, non-repudiation. Standards and protocols. Hashing, symmetric, asymmetric. PKI: Certificates, policies, practice statements, revocation, trust models. Key management and certificate lifecycles. Storage: h/w, s/w, private key protection. Escrow, expiration, revocation, suspension, recovery, destruction, key usage. Operational/Organisation security Physical security: Access control, social engineering, environment. Disaster recovery: Backups, secure disaster recovery plans. Business continuity: Utilities, high availability, backups. Security policies: AU, due care, privacy, separation of duties, need to know, password management, SLAs, disposal, destruction, HR policies. Incident response policy. Privilege management: Users, groups, roles, single sign on, centralised/decentralised. Auditing. Forensics: Chain of custody, preserving and collecting evidence. Identifying risks: Assets, risks, threats, vulnerabilities. Role of education/training. Security documentation.

ITIL® 4 Strategist: Direct, Plan and Improve: On-Demand The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS