10159 Communication courses

Duration 1 Days 6 CPD hours This course is intended for To ensure success, students will need to be familiar with using personal computers and should have experience using a keyboard and mouse. Students should also be comfortable working in the Windows 10 environment and be able to manage information on their computers. Overview Upon successful completion of this course, you will be able to understand Office 365 and leverage its tools to increase productivity and collaboration within your organization. This course is intended for students who wish to gain the foundational understanding of Office 365. This course aims to provide an introduction to 365, its applications and tools. Getting Started with Office 365 An Introduction to Office 365 Navigate the Online User Interface Your Account, Personal Profile, Apps Use Help Personal Communications Outlook, Calendar and People Outlook Online Essentials Online location of Outlook features, signatures etc. Online Calendar Essentials Shared and Sharing Calendars People Online Essentials Searching, Groups and Lists Information and File Sharing OneDrive for Business File Management and File Sharing SharePoint Online Sites, Libraries and Lists Team Communications Skype for Business Yammer Collaboration Creating and Co-authoring Online Online vs Desktop Excel Online Word Online PowerPoint Online OneNote Online Other Apps Additional course details: Nexus Humans Office 365 - Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Office 365 - Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers, System and technical support engineers, Day 1 and Day 2 support personnel, and Customers deploying and maintaining Cisco Unified CCX Overview Upon successful completion of this course, students will be able to create utilize advanced techniques in scripting and Cisco Unified CCX functionality The student will explore advanced techniques in scripting and Cisco Unified CCX functionality. During this five day class students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX. Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment. Gateways. Routers. Cisco Unified Communications Manager. Cisco Unified CCX. Script Editor. Cisco Finesse. Cisco Unified Intelligence Center. Cisco Unified CCX Agent. External Servers. Cisco Unified CCX System Cluster Components. Engine. Database Server. Call Flow Terms. The Call Flow. The Debug Process Reactive. Non-Reactive Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script. Resource Group Routing. Defining the Contact Service Queue. Create a Simple ACD routing script Common Scripting Concepts Prompt Management. Using the Default Script. Terminating a Call and Ending a Script. Abandon Rates. Exception Handling. Script Interruptions. Check Agent Availability before and after entering queue. Using Java Methods for Holiday and Time of Day routing Accessing an External Database Database architecture and supported databases. Setting up the Database Subsystem. Using Database script steps Skills Based Routing Appling skills to agents. Defining the Contact Service Queue. Specifying the CSQ in the Script Advanced ACD Routing Overflow Routing. When to Overflow. How to get the Data Needed for Making Decisions. Describe Methods of Overflowing Basic ACD Callback Options Setup the Email Subsystem. Script for Email Notification. Script for Leaving a Recorded Message. Script for Callback when Queue Times have Decreased Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse. Define a Call Variable Layout in Cisco Finesse. Define ECC Variables in the script editor. Set Enterprise Data in the script. Define Session Management. Setup Session Management. Use Session Management to Pass Variable Information Between Scripts Advanced ACD Callback Options Leave Queued Message with an Option for Callback. Scheduled Callback

Duration 3 Days 18 CPD hours This course is intended for This is an introductory-level course, designed for anyone wanting to learn Linux. Attendees should be comfortable working with computers and the command line, but no other specific skills are required to attend. Overview This skills-focused course is about 50% lab to lecture ratio, combining expert instructor-led discussions with practical hands-on labs that emphasize current techniques, best practices and standards. Working in a hands-on lab environment, guided by our expert practitioner, attendees will explore The Design of Linux Basic Operations File System Basics Wildcards File and Directory Permissions Working with files Executing Programs Using find Filters and other useful commands The vi editor Customizing the user environment Networking/Communications Backups and archiving This hands-on course provides you with an essentials-level foundation in core skills for using any version of Linux. This course focuses on essential skills that ordinary users might use daily when working with Linux. The Design of Linux A brief history of Linux The Linux design philosophy Linux architecture Basic Operations Logging in and out The general form of a Linux command Common commands Using man pages Essential commands File System Basics The Linux directory structure Standard directories Relative and absolute pathnames Legal file names Navigating the filesystem Wildcards Matching one character Matching many characters Shortcuts Wildcard gotchas Wildcards and ls File and Directory Permissions Viewing permissions File permissions Directory permissions Setting defaults Changing permissions Keeping data secure Working with files Viewing contents Identifying file contents Copying and moving Deleting Using symbolic links Executing Programs Redirecting STDOUT Redirecting STDERR Redirecting STDIN Creating pipelines Processes attributes Listing processes Killing processes Foreground & background processes Using find Syntax Finding by name, type, or size Combining tests Finding by size, owner, or timestamps Using xargs with find Other find options Filters and other useful commands What is a filter? cat: a generic filter head and tail grep sort wc other interesting filters The vi editor Why vi? Basic vi operations: navigating, adding, deleting Advanced operations: buffer management, search and replace, configuration options Customizing the user environment About shells Shell startup files Shell variables Search path Aliases Simple shell scripts Networking/Communications Reading and sending mail Remote login Remote file transfer Other network utilities (ping, finger, etc) Backups and archiving Checking space used or available Creating tar archives Viewing and extracting files from archives Compression utilities Working with windows

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

Duration 2 Days 12 CPD hours This course is intended for System Engineers, Administrators, Architects, and Channel Partners Overview After you complete this course you will be able to: Describe the requirements for Jabber deploymentConfigure DNS, CUCM, IM&P, and Active Directory for Jabber integration This training course is designed to provide the necessary skills to deploy a Cisco Jabber© on premise solution. During class, students will train Cisco© Unified Communications administrators to meet the deployment requirements. Course Outline Module 1: Cisco Jabber Overview Module 2: Requirements for Jabber Deployment Module 3: Configuring CUCM for Jabber Deployment Module 4: Configuring IM&P for Jabber Deployment Module 5: DNS Configuration Module 6: Installing Cisco Jabber Module 7: Adding Photos to User Module 8: URI Dialing Module 9: Using Jabber Features Module 10: Collaboration Edge Module 11: Troubleshooting

Duration 48.125 Days 288.75 CPD hours Cisco Learning Library: Collaboration provides on-demand training to help your IT staff design, implement, manage, and troubleshoot your organization?s collaboration and video infrastructure based on Cisco collaboration and unified communications solutions.This comprehensive technical training library includes full-length interactive certification courses, product and technology courses with labs, and thousands of reference materials. Collaboration Library Certification Courses CCNP Collaboration Implementing Cisco Collaboration Core Technologies (CLCOR) v1.0 Implementing Cisco Collaboration Applications (CLICA) v1.0 Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.0 Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) v1.0 Implementing Automation for Cisco Collaboration Solutions (CLAUI) v1.0 CCIE Collaboration Implementing Cisco Collaboration Core Technologies (CLCOR) v1.0 Product and technology training Cisco Video Infrastructure Design (VID) v1.0 Developing Applications for Cisco Webex and Webex Devices (DEVWBX) v1.0 Implementing Automation for Cisco Collaboration Solutions (CLAUI) v1.0 Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.0 Implementing Cisco Collaboration Applications (CLICA) v1.0 Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) v1.0 Implementing Cisco Collaboration Core Technologies (CLCOR) v1.0 Understanding Cisco Collaboration Foundations (CLFNDU) v1.0

Duration 1 Days 6 CPD hours This course is intended for This class is intended for individuals with some level of experience overseeing, managing, or working on projects. Overview Project Management FrameworkInitiatingPlanningExecutingMonitoring and ControllingClosing This one-day course introduces the senior managers, department managers, and other key stakeholders to the principles and processes of project management. Project Management Framework What is a Project? What is Project Management? Role of a Project Manager Project, Program, and Portfolio Management Strategy, Portfolio, Program, and Project Management Organizational Goals Project Selection Criteria The Project Life Cycle Overview Case Study Selection Initiating Initiating Process Group Overview Develop Project Charter Identify Stakeholders Planning Planning Process Group Overview Develop Project Management Plan Collect Requirements Define Scope and Create WBS Determine Project ROI Schedule Processes Cost Management Processes Plan Quality Management Plan Human Resource Management Project Human Resource Difficulties Plan Communications Management Risk Management Activities Plan Procurement Management Executing Executing Process Group Overview Team Building Lessons Learned Monitoring & Controlling Monitoring and Controlling Process Group Overview Perform Integrated Change Control Monitoring and Controlling Processes Verify Scope Closing Closing Process Group Overview Close Project or Phase Close Procurements

Duration 1 Days 6 CPD hours This course is intended for This seminar is intended for individuals who want to gain intermediate knowledge of Leadership and Management. Overview Upon successful completion of this seminar, guests will gain intermediate knowledge of effective leadership communications and learning resource availability. In this seminar, guests will obtain knowledge in Leadership and Management, leveraging New Horizons' Leadership and Professional Development Program. Leadership Session Leadership and Management Topics Additional course details: Nexus Humans Leadership Seminar training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Leadership Seminar course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows: Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer This is a two day instructor-led course that focuses on the skills and knowledge needed to implement and configure a Cisco TelePresence Management Suite and Cisco TelePresence Management Suite Extensions. Students will configure TMS, TMSPE, TMSXE, VCS and UCM for management of endpoints. Students will also learn to Configure and Schedule Conferencing, Administrative Tasks, Set up Microsoft Active Directory Users, Manage Conferences and Provision Devices. Installing Cisco Telepresence Management Server Windows Server Installation SQL Server Installation Server Pre-requisites and configuration Installing TMS Installing TMS Provisioning Extensions Release and Option Keys Upgrading TMS Backup TMS Configuring Cisco TelePresence Management Suite (TMS) Initial Configuration Endpoint Configuration Adding User Accounts and Profiles Groups and Permissions Active Directory Lookup Configuration Templates Setting Configuration VCS Configuration for TMS Direct Endpoint Management VCS/TMS Direct Managed Endpoint Features CUCM Configuration for TMS Direct Endpoint Management ? CUCM TMS Responsibilities CUCM Responsibilities Findme Configuration Phonebooks & Phonebook Sources Booking Conferencing Conference Creation Advanced Conference Settings Booking & Scheduling Conference Monitoring Dial Plans, Configuration Templates Scheduler/Smart Scheduler Reporting on TMS Reporting Basics Creating a Report Using Reporting Templates Bridge Utilization Call Detail Records Billing Code Statistics Conferences System Managing and Troubleshooting TMS Using the Logs Cisco TMS Ticketing System Troubleshooting VCS Registrations Troubleshooting CUCM Registrations System Maintenance

Duration 5 Days 30 CPD hours This course is intended for Network Video Operator and Administrator Voice / UC / Collaboration / Communications Engineer Collaboration Tools Engineer Collaboration Sales / Systems Engineer Overview Upon completing this course, the learner will be able to meet these overall objectives: Install, configure, maintain, and troubleshoot Cisco visual collaboration solutions. This course assists the student in preparing for the Cisco TelePresence Video Specialist Certification. Upon completing this course, the learner will be able to meet these overall objectives Module 1: Advanced Cisco Expressway Features Introducing Cisco video network solutions Exploring Cisco Expressway basic setup Explaining regular expressions in a Cisco Expressway environment Deploying components of Cisco Expressway Security Exploring the fundamentals of subzonesÿ Administering call control Implementing subzone bandwidth management Implementing zones Exploring clustering Applying troubleshooting Module 2: Advanced Cisco Meeting Server Features Introducing the Cisco meeting server Exploring API configuration Exploring resilient and scalable deployments Additional features Module 3: Cisco Collaboration Meeting Room Solutions with Cisco TelePresence Server Introducing Collaboration Meeting Room cloud, premises, and hybrid products Deploying the TelePresence Server and TelePresence conductor Applying troubleshooting to Cisco CMR Premises Solutions Module 4: Cisco TelePresence Management Suite (TMS) Solution Explaining Cisco TMS Installation Describing TMS operation Explaining TMS conference scheduling and management Configuring permissions Applying troubleshooting Module 5: Cisco Cloud Solutions - WebEx and Spark Introducing WebEx and Spark cloud solutions Exploring Spark administration configuration Deploying Spark hybrid services Exploring Spark APIs and BOTs configuration Module 6: Cisco TelePresence Content Server (Optional Module) Examining Cisco TCS operation and configuration