9641 Communication courses delivered Online

It can be challenging and even confronting to manage employees who are older than you. Yet age gaps are no excuse for a lack of inclusion of older team members. This video outlines five tips to help managers approach this often-tricky dynamic. These guidelines will teach managers about supporting all team members in reaching their full potential, prevent discrimination, and help managers become more effective in their roles overall. This video is great training for all new managers and HR professionals. Length: 3:35 Learning Objectives Analyze and apply strategies for effectively managing older team members to create a more inclusive and respectful work environment.;Reflecting on personal interactions with older team members, assess the impact of age-related biases, and identify areas for improvement in communication and inclusivity.;Develop a management approach that respects the experience and expertise of older team members, actively involving them in decision-making, and supporting their professional growth.

Duration 1 Days 6 CPD hours This course is intended for Managers and other professionals who want to gain the critical skills to successfully interact with or lead others through cooperative teamwork, as well as those desiring to improve their overall communication skills will benefit from this course. Overview Recognize the difference between hearing and listening Enhance interpersonal relationships through the use of verbal and non-verbal communication Apply techniques to move towards high-quality conversation Create a positive impression through a powerful introduction Influence others through sharing perspectives and opinions constructively Use logic and emotion to persuade and collaborate Identify ways of sharing thoughts and opinions constructively Prepare for and conduct simple negotiations This course will prepare students for the collaborative situations inherent in every facet of business, whether working with colleagues, partners, vendors, or clients. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. The Importance of Interpersonal Skills 2. Verbal Communication Techniques Hearing versus Actively Listening Connecting with Powerful Communication 3. Non-Verbal Communication Understanding the Elements of Vocal Delivery Interpreting and Applying Body Language Building Self-Awareness 4. Creating a Powerful First Impression Creating a Powerful Introduction Cultivating Your Impact 5. The Art of Conversation Mastering the 4 Levels of a Conversation Moving a Conversation Along Applying Tools for Deepening Conversation 6. Influence and Persuasion Influencing Others Seeing the Other Side Building Bridges Extending Your Influence 7. Interacting Positively Applying Logic and Owning Emotions Disagreeing Constructively Bringing People to Your Side Building Consensus 8. Negotiation Basics Planning for Negotiation Managing the 4 Stages of Negotiation Arriving at an Agreement Additional course details: Nexus Humans Developing Successful Interpersonal Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Developing Successful Interpersonal Skills course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Step into the realm of excellence with the 'Complete Customer Service and Communication Skills at QLS Level 3' course. Imagine a world where every interaction with your clientele is not just transactional, but transformational. Where every phone call, email, and face-to-face chat turns into an opportunity to leave a lasting impact. This course unravels the nuances of superior service, striking the perfect balance between understanding your customers and fostering loyalty. With a treasure trove of insights and strategies, prepare yourself to be the champion of every customer's heart, setting the gold standard in service delivery. Learning Outcomes Grasp the foundational principles of exceptional customer service. Attune your attitude for successful customer interactions. Recognise, address, and anticipate the ever-evolving needs of customers. Learn the art of retaining clients and encouraging repeat business. Master diverse service mediums: in-person, over the phone, and electronically. Why choose this Complete Customer Service and Communication Skills at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complete Customer Service and Communication Skills at QLS Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complete Customer Service and Communication Skills at QLS Level 3 course for? Aspiring customer service agents aiming for mastery. Business owners desiring to elevate their brand's service experience. Call centre employees seeking to enhance their communication techniques. Retail professionals aiming to boost in-store customer interactions. E-commerce specialists refining their electronic customer engagement tactics. Career path Customer Service Agent: £18,000 - £23,000 Customer Service Manager: £25,000 - £50,000 Call Centre Operator: £16,000 - £22,000 Retail Customer Service Associate: £17,000 - £21,000 E-commerce Support Specialist: £20,000 - £28,000 Client Relationship Manager: £28,000 - £55,000 Prerequisites This Complete Customer Service and Communication Skills at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete Customer Service and Communication Skills at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Complete Customer Service and Communication Skills Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Final Exam Final Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

The aim of the "Evolution of Media and Communication in Mass Media" course is to provide students with an understanding of how media and communication have evolved over time, and the impact of these changes on society, culture, and politics.After the successful completion of the course, you will be able to: Understand the Evolution of Media and Communication like PRINT MEDIA, ELECTRONIC MEDIA. Explore Online Media, its tools advantages, and disadvantages. Understand the Stakeholder roles in Media Communication Industry The course covers the history of mass media, including print, radio, television, and the internet, and how these mediums have shaped the ways in which people communicate, receive information, and interact with one another. Students will learn about the key technological, social, and economic factors that have driven the evolution of media and communication, and how these changes have affected media industries, media content, and media audiences. The course will also explore the role of media in shaping public opinion, promoting social change, and influencing political processes, as well as the ethical and legal issues associated with media and communication in the digital age. The aim of this course is to provide students with an understanding of how media and communication have evolved over time, and the impact of these changes on society, culture, and politics. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Evolution of Media and Communication Self-paced pre-recorded learning content on this topic. Evolution of Media and Communication in Mass Media Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Securities Trader Journalists Public Relations Specialists Advertising Professionals Media Producers Social Media Managers Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

In many businesses, good communication is one of the most valuable skills that you can have. And you need excellent writing abilities to convey ideas clearly. How well you communicate could even affect the jobs you are being offered. To be regarded as a professional communicator, you must know how to write effective emails, memos, and letters. Our Business corresponding course will give you the tools you need to write compelling, valuable business correspondence. You will learn how to get started on a writing project, use proper business tone in the document, and distinguish between the different kinds of business correspondence. You will learn how to decide what is the proper vehicle for written communication in business, electronic or paper. Course Highlights Business Corresponding Accredited Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Business Corresponding Accredited Diploma into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 8 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Business Corresponding Accredited Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Business Corresponding Accredited Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Business Corresponding Accredited Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. PART I-PREPARING TO WRITE THE LETTER-CHAPTER 1 02:00:00 PART I-PREPARING TO WRITE THE LETTER-CHAPTER 2 01:00:00 PART I-PREPARING TO WRITE THE LETTER-CHAPTER 3 02:00:00 PART I-PREPARING TO WRITE THE LETTER-CHAPTER 4 02:00:00 PART II-HOW TO WRITE THE LETTER-CHAPTER 5 03:00:00 PART II-HOW TO WRITE THE LETTER-CHAPTER 6 03:00:00 PART II-HOW TO WRITE THE LETTER-CHAPTER 7 02:00:00 PART III-STYLE-MAKING THE LETTER PERFECT-CHAPTER 8 03:00:00 PART III-STYLE-MAKING THE LETTER READABLE-CHAPTER 9 02:00:00 PART III-STYLE-MAKING THE LETTER PERFECT-CHAPTER 10 03:00:00 PART III-STYLE-MAKING THE LETTER READABLE-CHAPTER 11 03:00:00 PART IV-THE DRESS OF A BUSINESS LETTER-CHAPTER 12 02:00:00 PART IV-THE PRESENTATION OF A BUSINESS LETTER-CHAPTER 13 02:00:00 PART IV-THE PRESENTATION OF A BUSINESS LETTER-CHAPTER 14 02:00:00 PART IV-THE PRESENTATION OF A BUSINESS LETTER-CHAPTER 15 00:15:00 Mock Exam Final Exam

Product Overview: Email Writing Essentials   In today's fast-paced digital world, effective email communication is a vital skill that can make or break professional relationships and opportunities. Whether you're writing emails for business, academia, or personal correspondence, mastering the art of email writing is essential for success. Introducing 'Email Writing Essentials,' a comprehensive course designed to enhance your email writing skills and streamline your communication processes.   Module 1: Understanding the Purpose of Email In Module 1, you will gain insights into the fundamental purpose of email communication. You'll learn how to identify your audience, understand their needs, and tailor your message accordingly. This module lays the foundation for effective email writing by helping you grasp the importance of clarity, conciseness, and relevance in your messages. Module 2: Planning Your Email Writing Module 2 focuses on the strategic planning phase of email writing. You'll discover techniques for organizing your thoughts, structuring your emails for maximum impact, and setting clear objectives for each communication. From outlining key points to defining your call to action, this module equips you with the tools to craft purposeful and persuasive emails. Module 3: Crafting Effective Subject Lines and Greetings The subject line and greeting are the first elements recipients see when they open your email. In Module 3, you'll learn how to create attention-grabbing subject lines that compel recipients to open your message. Additionally, you'll explore different greeting styles and discover the importance of personalization in establishing rapport with your audience. Module 4: Email Etiquette Module 4 delves into the essential principles of email etiquette. You'll uncover best practices for professionalism, tone, and language usage in your emails. From addressing recipients appropriately to navigating sensitive topics with tact, this module ensures that your emails are respectful, courteous, and well-received. Module 5: Managing Email Communication Overload In today's digital age, managing email overload is a common challenge. Module 5 provides practical strategies for organizing your inbox, prioritizing messages, and minimizing distractions. You'll learn how to implement time-saving techniques, leverage email management tools effectively, and maintain productivity amidst a constant influx of messages.   By completing 'Email Writing Essentials,' you'll emerge with the skills and confidence to craft compelling, professional emails that make a lasting impression. Whether you're communicating with clients, colleagues, or stakeholders, mastering the art of email writing is sure to elevate your success in today's interconnected world. Enroll now and unlock the power of effective email communication! Course Curriculum Module 1_ Understanding the Purpose of Email Understanding the Purpose of Email 00:00 Module 2_ Planning Your Email Writing Planning Your Email Writing 00:00 Module 3_ Crafting Effective Subject Lines and Greetings Crafting Effective Subject Lines and Greetin 00:00 Module 4_ Email Etiquette Email Etiquette 00:00 Module 5_ Managing Email Communication Overload Managing Email Communication Overload 00:00

This highly interactive, tailored program will give your HR team the skills and tools necessary to understand why employees leave and how to stop attrition from happening at your organization. Participants Will Learn : Adaptive Solutions for Employee Retention Leadership as a Tool for Retention Fiercely Competitive: How to Attract the Best Talent Out There with DEI Program Details Digitally delivered Optimised for tailored audiences Built for groups of 20+ Led by experienced and certified professionals Delivered in bite-sized, 1- hour sessions Specialised to address issues around inclusivity and equity in the industry Investment Fee: £50,000 25 participants max per 12-week cohort TRAINING FORMAT : 12 - Week Cohorts Delivered in 1-hour sessions Virtually Facilitated Sessions Contents Module 1 : Why Employees Leave Module 2 : Top 3 Reasons and Solutions Module 3 : Leadership and Communication Module 4 : Adaptive Solutions Module 5 : Modern Leadership Theories and Practices Module 6 : Situational Leadership and Behavioral Style Management Module 7 : Characteristics of Optimal Leaders Module 8 : DEI, the Gender Gap, and Cultural Diversity Module 9 : DEI and Gender Gap Resolution as Strategic Advantages Module 10 : Supervisor and Management Solutions Module 11 : Mental Health Support, Meaningful Work, ad Career Advancement Module 12 : Work Flexibility and Remote Work Integrations Netwomen HR & DEI Program One Pager UK

The Safeguarding Vulnerable Adults: Communication in Care Course has been illustrated for vulnerable adults to teach the difference between neglect and abuse. It also makes them realise the importance of communication in care and sharing information and response. Start learning Safeguarding Vulnerable Adults: Communication in Care Course that will give you enough knowledge and skills to build your dream career. About this course This Safeguarding Vulnerable Adults: Communication in Care Course helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately. The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors. The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Get 24/7 help or advice from our email and live chat teams Get full tutor support on weekdays (Monday to Friday) Course Design The Safeguarding Vulnerable Adults: Communication in Care Course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Who Is This Course For:​ This Safeguarding Vulnerable Adults: Communication in Care Course is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career. Requirements This course is for anyone who would like to learn Safeguarding Vulnerable Adults: Communication in Care Course related skills to aid his/her career path. No formal entry prerequisites are required Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Policy, Roles and Responsibilities for Safeguarding Vulnerable Adults Module 2: Abuse and Neglect Understanding Module 3: Learning the Importance of Communication in Care Module 4: Information Sharing and Responding to a Disclosure Module 5: Your Concern  Reporting Course Content Safeguarding Vulnerable Adults: Communication in Care Module 1: Policy, Roles and Responsibilities for Safeguarding Vulnerable Adults 00:14:00 Module 2: Abuse and Neglect Understanding 00:12:00 Module 3: Learning the Importance of Communication in Care 00:09:00 Module 4: Information Sharing and Responding to a Disclosure 00:19:00 Module 5: Your Concern Reporting 00:14:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Expand your communication skills with our British Sign Language Level 2 course. Dive deeper into BSL with advanced fingerspelling, personal information exchange, and specialized topics like family, weather, and transport. Embrace inclusivity and enhance your linguistic abilities now.