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Learn how to combine the three most important tools in data science: Python, SQL, and Tableau

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Learn to build a complete Internet of Things solution with Arduino, a SQL Database, and a web server

Tired of browsing and searching for a Bid Writing, Tender Writing & Presentation Skills course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive Bid Writing, Tender Writing & Presentation Skills bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Bid Writing, Tender Writing & Presentation Skills bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Bid Writing, Tender Writing & Presentation Skills course that will enhance your skills and prepare you for the competitive job market. Furthermore, to help you showcase your expertise in Bid Writing, Tender Writing & Presentation Skills Skills, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Bid Writing, Tender Writing & Presentation Skills Consists of the following Premium courses: Course 01: Bid Writing Course 02: Business Writing - How You Can Become a Great Writer Course 03: Business Writing: Influence Your Readers Course 04: Presentation Skills Course 04: Creative Writing Training Program for Writers Course 05: English Spelling, Punctuation, and Grammar Basic Course Course 06: Content Management Course 07: Email Writing Training Course 08: Touch Typing Essentials Course 09: Minute Taking Essentials Level 2 Course 10: Writing Short Story Training Course 11: Advanced Diploma in Copywriting Course 12: Certificate in CV Writing and Interview Skills Course 13: Essay Writing in English Course 14: Document Control Course 15: Time Management Key features of this Bid Writing, Tender Writing & Presentation Skills course: This Bid Writing, Tender Writing & Presentation Skills bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access Bid Writing, Tender Writing & Presentation Skills bundle is entirely online 24/7 Learner support The Bid Writing, Tender Writing & Presentation Skills bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Bid Writing, Tender Writing & Presentation Skills expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Bid Writing, Tender Writing & Presentation Skills from any place in your own time without travelling for classes. Enrol now in Bid Writing, Tender Writing & Presentation Skills to advance your career, and use the premium study materials from Apex Learning. The Bid Writing, Tender Writing & Presentation Skills bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Business Writing Skills expertise and essential knowledge, which will assist you in reaching your goal. Enrol Bid Writing, Tender Writing & Presentation Skills Today!! CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Bid Writing, Tender Writing & Presentation Skills bundle. Requirements Our Bid Writing, Tender Writing & Presentation Skills course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Bid Writing, Tender Writing & Presentation Skills expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course Business Writing absolutely Free! Other PDF Certificates are available for £6 each. Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course Business Writing absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

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After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free ( For The Title Course: Previously it was £29.99) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle course is ideal for: Car enthusiasts Patient individuals Good communicators Teaching aspirations Career changers Individuals seeking flexibility Requirements This bundle doesn't require prior experience and is suitable for diverse learners. Career path This bundle will allow you to kickstart or take your career in the related sector to the next stage. 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But that's not all - you'll also gain access to five relevant CPD QS accredited courses that will further enrich your knowledge and expertise. Master the art of entrepreneurship, learn the ins and outs of Investment Banking: Venture Capital Fundraising for Startups, and gain valuable insights into Business Management and Business Law. Sharpen your Decision Making and Critical Thinking skills to make informed choices that lead to business success. What sets us apart is our dedication to your growth. With the three QLS-endorsed courses in this bundle, you'll receive hardcopy certificates to showcase your achievements. This tangible proof of your expertise will set you apart in a competitive business landscape. Whether you're a budding entrepreneur, a seasoned professional looking to expand your skill set, or an aspiring business leader, this bundle is tailor-made for you. Take the leap towards excellence and unleash your entrepreneurial spirit. Join us on this transformative learning journey and unlock a world of opportunities. Key Features of the Mini MBA, Business Startup with Entrepreneurial Mindset Endorsed Training Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Mini MBA, Business Startup with Entrepreneurial Mindset Endorsed Training bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Mini MBA QLS Course 02: Business Startup QLS Course 03: Entrepreneurial Mindset Training Course 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Mastering Entrepreneurship Course 02: Investment Banking: Venture Capital Fundraising for Startups Course 03: Business Management Course 04: Business Law Course 05: Decision Making and Critical Thinking In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Learning Outcomes: Develop a comprehensive understanding of key business concepts. Acquire essential skills to launch and manage successful startups. Cultivate an entrepreneurial mindset for innovative thinking and problem-solving. Master the art of investment banking and venture capital fundraising. Gain expertise in business management strategies and techniques. Understand the legal framework of business operations. The Mini MBA, Business Startup with Entrepreneurial Mindset Endorsed Training bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Mini MBA, Business Startup with Entrepreneurial Mindset Endorsed Training. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Mini MBA, Business Startup with Entrepreneurial Mindset Endorsed Training bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Budding entrepreneurs seeking to launch their own business ventures. Professionals looking to expand their business knowledge and skill set. Aspiring business leaders aiming to enhance their strategic thinking abilities. Individuals interested in understanding the legal framework of business operations. Career path Business Manager: £30,000 - £70,000 per year Startup Founder/Entrepreneur: Varies widely based on the success of the venture. Investment Banking Associate: £50,000 - £100,000 per year Business Consultant: £40,000 - £80,000 per year Strategic Planner: £35,000 - £65,000 per year Legal Advisor: £35,000 - £70,000 per yea Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Description Learn to use Slack and get your works done with your team by enrolling the Slack for Business Online Training course. Slack is a cloud-based team collaboration tool that is designed to hold all workplace communication in one place. It connects the team to fulfil and manage their projects. The course teaches you how to communicate effectively across all channels within your organization using the Slack platform. Throughout the course, you will learn how to set up a Slack account and teams and how to communicate with the team members using Slack's communication tools. Communication features such as mentions, announcements, and sharing will also be covered in the course. Then you will learn to search channel, invite members, join and leave channels, or how to rename or customize the channel. The course shows you the techniques of customizing Your Slack experience by creating and configuring notifications. Lastly, the course teaches you how to change users' roles, transferring ownership, exporting team data and deleting teams, etc. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Slack for Business Online Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Slack for Business Online Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started TOPIC A: Getting to Know Slack 00:30:00 TOPIC B: Working with Slack Teams 00:30:00 TOPIC C: Creating Messages in Channels 00:30:00 TOPIC D: Editing Your Slack Profile 00:30:00 TOPIC: E Getting Help with Slack 00:30:00 Communicating In Channels TOPIC A: Managing Messages 00:30:00 TOPIC B: Doing More with Messages 00:30:00 TOPIC C: Using Threads 00:30:00 Working with Channels TOPIC A: Searching Channels 00:30:00 TOPIC B: Creating Channels 00:30:00 TOPIC C: Customizing Channels 00:30:00 TOPIC D: Managing Channels 00:30:00 Communicating With Slack TOPIC A: Using Direct Messages 00:30:00 TOPIC B: Creating Posts and Snippets 00:30:00 TOPIC C: Adding Files to Slack 00:30:00 TOPIC D: Managing Files 00:30:00 Customizing Your Slack Experience TOPIC A: Customizing Personal Slack Preferences 00:30:00 TOPIC B: Configuring Notifications 00:30:00 TOPIC C: Adding Apps to Slack 00:30:00 Working with Slack Teams TOPIC A: Customizing Your Team 00:30:00 TOPIC B: Customizing Team Settings and Permissions 00:30:00 TOPIC C: Managing Team Membership 00:30:00 TOPIC D: Managing Slack Teams 00:30:00 Assessment Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Medical Secretary - Overview Are you passionate about working in the healthcare industry? Do you want to pursue a career as a Medical Secretary? Well, our Medical Secretary course is designed to equip you with the essential skills and knowledge needed to excel in this dynamic profession. From mastering the responsibilities of a medical secretary to honing your personal qualities such as teamwork, basic IT proficiency, and precision in record-keeping, our Medical Secretary course ensures you are well-prepared for the challenges and responsibilities that come with the role. This course focuses on receptionist training specifically tailored for medical settings, enhancing your communication skills and ensuring seamless interactions with patients and healthcare professionals alike. Plus, the Medical Secretary course will also help you become proficient in medical audio transcription, a fundamental aspect of medical documentation. As you move deeper into the course, you will gain in-depth knowledge of medical terminology and the management of medical records. With modules dedicated to receptionist training, medical terminology, and first aid, you'll develop a versatile skill set that employers value. Furthermore, this Medical Secretary course sheds light on human anatomy, medical law, and ethics to ensure that you are becoming skilled enough to handle the complexities of the healthcare industry with confidence and integrity. Enrol in our Medical Secretary course to prepare yourself to serve in the healthcare industry without further delay. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 1: Medical Secretary Introduction Medical Secretary Introduction 00:12:00 Module 2: Receptionist Training for Medical Secretary Receptionist Training for Medical Secretary 00:21:00 Module 3: Communication Communication Skills 00:33:00 Module 4: Medical Audio Transcription Medical Audio Transcription 00:08:00 Module 5: Medical Volunteer Training Medical Volunteer Training 00:11:00 Module 6: First Aid Training First Aid Training 00:13:00 Module 7: Human Anatomy and Physiology Human Anatomy and Physiology 00:08:00 Module 8: Medical Terminology Medical Terminology 00:11:00 Module 9: Management of Medical Records Management of Medical Records 00:16:00 Module 10: Medical Insurance, Billing and Coding Medical Insurance, Billing and Coding 00:25:00 Module 11: Medical Research Medical Research 00:10:00 Module 12: Medical Law and Ethics Medical Law and Ethics 00:16:00