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Overview of Creative Writing Course Join our Creative Writing Course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Creative Writing Course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Creative Writing Course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a Quick Look at The Course Content: This Creative Writing Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Creative Writing Course. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Creative Writing Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Creative Writing Course is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Creative Writing Course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Creative Writing Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to Creative Writing Introduction to Creative Writing 00:13:00 Module 02: The Development of Creative Writing The Development of Creative Writing 00:16:00 Module 03: Novel Writing Novel Writing 00:18:00 Module 04: Writing Non-Fiction Writing Non-Fiction 00:16:00 Module 05: Creating Fictional Characters Creating Fictional Characters 00:29:00 Module 06: Writing Realistic Dialogue Writing Realistic Dialogue 00:14:00 Module 07: Writing Horrors, Thriller and Murder Stories Writing Horrors, Thriller and Murder Stories 00:21:00 Module 08: Writing for Children Writing for Children 00:16:00 Module 09: Writing Poetry Writing Poetry 00:19:00 Module 10: Proposal Writing Proposal Writing 00:27:00 Module 11: Critical Thinking Critical Thinking 00:15:00 Module 12: Business Writing Business Writing 00:25:00 Module 13: Other Writings Other Writings 00:28:00 Module 14: Editing, Evaluating and Getting Published Editing, Evaluating and Getting Published 00:24:00

This very practical and focused one-day workshop enables end-users, technical experts, proponents, internal customers and other key stakeholders to work with procurement and contracting to develop effective specifications and scopes of work, to ensure fit-for-purpose outcomes. The programme empowers participants to collaborate with all key stakeholders. This workshop will help participants: Understand the importance and value of clear and effective specifications Differentiate between the different methods of creating specifications and when to apply them Develop robust specification templates to ensure consistency Understand the use of appropriate language (critical to creating effective specifications) Appreciate the need to develop specifications in cooperation with stakeholders Make use of techniques such as value analysis and value engineering to define 'fit for purpose' in the context of creating effective specifications Embed key KPIs into the specification to ensure delivery Manage and mitigate legal and contractual risks in the specification 1 Introduction Learning outcomes Learning styles Plan for the day 2 The importance of effective specifications Scopes of work Impact of poor scopes of work Examples of costly errors 3 The critical role of language Terminology in creating effective specifications and scopes of work Problems of communication Lack of detail or too prescriptive 4 Encouraging cooperation Technical and commercial experts with responsibility for developing robust effective specifications and scopes of work Managing stakeholders' expectations Working with contractors 5 Types of specification Exploring and using the various approaches to the development of appropriate specifications and scopes of work Output Performance Technical Functional Solutions-based 6 The role of value analysis Value engineering in the process of developing scopes of work and specifications 7 Specifications and contracts The legal and contractual impact of poor specifications and scopes of work How to embed scopes of work and specification outputs into tender and quotation documents 8 Specifications as a management tool Developing KPIs and SLAs framed around robust effective specifications and scopes of work Negotiating with contractors Negotiating with stakeholders

It's a fact of life that costs generally increase and as a result prices must go up too. Implementing an increase without losing customers is challenging. Talking about a price increase with customers never makes for an easy conversation. Your customers will generally decide whether to accept the increase based upon value, as well as the hassle cost of switching and going elsewhere. Even the most experienced salesperson who has implemented price increases before will be fighting back the nerves when faced with the task of 'selling' the increase. In this flexible programme, we will support your internal preparations at whichever stage you and your colleagues are at. From making the decision to increase prices, right through to those on the frontline already dealing with any push-back. This programme will help participants: Understand the business case for increasing prices Take steps to research the market Consider their customers' motivations Use the six principles of influence Identify and adapt for different personality styles Assess their level of trust with customers Build rapport rapidly with their customers and prospects 1 Raising prices - keys to success Understanding the business case Researching the market Assessing the value of your offering 2 Understanding your customer base Assessing your key accounts What is your 'target' customer range? Creating consistency in pricing approach 3 Planning the increase Timing your implementation Communication strategy Elements of a good price increase letter 4 Developing influencing skills The Trust Equation The six principles of influence Discovering your customer's buying decisions 5 Emotional intelligence and price increases The part emotion plays Developing strategies for keeping calm Handling your customer's responses 6 Understanding different customer styles Discover your own style Recognising behaviour traits in others Adapting your approach to their style 7 Preparing for customer contact Preparing for specific customers Anticipating their response Dealing with challenging customers 8 Following through Maintaining a consistent approach Resisting requests for discounts Confirming the increase in writing

Counselling is an advanced-level diploma course that analyzes and researches the responsibilities and duties of a professional psychiatrist. Do you have an interest in psychology and counselling? This course covers everything you need to know about this course and making a career out of it. Our expertly designed course is here to solve all of your problems at once. Students can confidently learn all the necessary skills to join the psychology & counselling industry. It is a demanding profession, with the average salary of a Psychologist in the UK around 55,000 GBP. This qualification enables you to pursue a rewarding career in a rapidly growing counselling and psychology sector. The Counselling & Psychology Diploma course was designed by expert instructors, industry-standard to guide you in the right direction and take a step on your career journey. This course is ideal for those who are new to this profession and who want to increase their skills and knowledge. It covers the fundamentals of psychotherapy, as well as how to conduct online sessions. Explore the increasingly important role of the professional counselor and psychiatric. Discover why qualified counselors and psychiatrists are in higher demand and start working toward a rewarding profession for life. This bundle Counselling course is an excellent medium if you want to improve your skills and understanding; it is one of the most popular courses. Through this Diploma bundle course, you will gain a complete and informative understanding of Psychology and Counselling. Learn how to assist people in dealing with personal and professional challenges. There are numerous opportunities to work in well-established institutions and companies. Our course will also help you to learn about potential psychotherapy clients and become familiar with the different types of psychotherapy, including Cognitive Behavioural Therapy (CBT). It covers how to conduct the first therapy session and counselling, form positive therapeutic relationships with your clients, and work with families, children, and groups, all with step-by-step instructions. Learning Outcomes After completing Counselling course, the learner will be able to: Gain a thorough understanding of counselling. Understand the therapeutic relationship. Gain in-depth knowledge about positive psychology. Understand psychoanalytic therapy. Understand person‐Centred therapy. Understand Adlerian therapy. Understand psychoanalytic therapy. Understand Gestalt Therapy & cognitive‐behaviour therapy. Understand family therapy & feminist therapy. Why Choose Counselling Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. **Courses are included in this Bundle Course Course 01: Counselling : Counselling Course 02: Level 2 Health & Care Course 03: Level 2 Award in Awareness of Dementia (RQF) Course 04: Level 5 Mental Health First Aid Certification Course 05: Safer Recruitment Training Course Course 06: Equality and Diversity Course 07: Clinical Psychology Diploma ***Others Included of This Bundle Course Free 7 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the Counselling course] This Counselling course can help you improve your reputation. You can tell the difference from the first lesson. This includes all of the teachings that you can easily understand and apply to your abilities. Individuals attempting to make a career in this field of psychology will benefit from this course's understanding of the fundamentals and comprehensive education. Whether you are new to this field or want to improve your skills and have a successful career, our course can help you get there. This course covers all relevant topics. We are committed to providing you with the best educational experience possible as one of the leading course providers and most renowned e-learning specialists online. This Counselling & Psychology Diploma course was created in collaboration with experts and mentors to help you learn quickly and efficiently, at your own pace and ease. We leave no stone unturned, and whether you are ready to take this Counselling & Psychology Diploma course in your career or simply want to improve your current skills, we will assist you every step of the way. When you study for a qualification online, you have complete control over your study schedule; there are no time-consuming classes to attend or long commutes to endure. The skills you learn here could lead to a lifelong career in counselling and psychology by which you can help those who are in need while also feeling proud of your accomplishments. Pursue your goals by enrolling in our course now and gain the knowledge, skills, and information you need to advance your career. This course will help you empower yourself with the skills you need to get your ideal job. Detailed course curriculum of the Counselling : Counselling Course: Module 1: Introduction: Toward an Integrative Approach in Counselling Introduction Historical Background Integration I: Counselling in Positive Psychology Integration II: Counselling in Multicultural Populations Module 2: Therapeutic Relationship: Exploring Clients' Symptoms and Strengths What is Positive Empathetic Rapport? Understand Clients' Strengths and Characters Positive Empathetic Rapport in a Multicultural Context Module 3: Powered by Struggles and Strengths Current Counselling Theories: Are They Enough? What is Missing from the Current Theories? Positive Psychology: A New Blood to the Field? Module 4: Positive Psychology in Counselling: What is It? Definition of Positive Psychology Historical Context Theoretical Principles Limitations of Positive Psychology Positive Psychology for Multicultural Population Module 5: Psychoanalytic Therapy Historical Context Theoretical Principles An Integration: Positive Psychology and Psychoanalytic Therapy Multiculturalism the Integration Module 6: Adlerian Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Adlerian Therapy Multiculturalism the Integration Module 7: Existential Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Existential Therapy Multiculturalism the Integration Module 8: Person‐Centred Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Person‐Centred Therapy Multiculturalism the Integration Module 9: Gestalt Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Gestalt Therapy Multiculturalism the Integration Module 10: Behaviour Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Behaviour Therapy Multiculturalism the Integration Module 11: Cognitive‐Behaviour Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Cognitive‐Behaviour Therapy Multiculturalism the Integration Module 12: Reality Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Reality Therapy Multiculturalism the Integration Module 13: Feminist Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Feminist Therapy Multiculturalism the Integration Module 14: Family Therapy Historical Context Theoretical Principles An Integration: Positive Psychology and Family Therapy Multiculturalism the Integration ------------------- ***Other Courses: ------------------- ***Level 2 Health & Care Module 01: An Overview of the Safety in the Workplace Module 02: What is a Hazard Module 03: Rectifying Hazards Module 04: Implementing Proactive Measures Module 05: How to Prepare and Undertake a Safety Plan ------------------- ***Level 2 Award in Awareness of Dementia (RQF) Module 01: Dementia Awareness Module 02: The Person Centered Approach to the Care and Support of Individuals with Dementia Module 03: Understand the Factors that Can Influence Communication and Interaction with Individuals who Have Dementia Module 04: Understand Equality, Diversity and Inclusion in Dementia Care ------------------- ***Level 5 Mental Health First Aid Certification Module 01: An Overview of Mental Health Module 02: Mental Health First Aid: An Outline Module 03: Understanding Childhood and Adolescent Psychiatric Disorders Module 04: Understanding Stress and Anxiety Disorders Module 05: Understanding Schizophrenia Module 06: Understanding Personality Disorders Module 07: Understanding Mood Disorders Module 08: Understanding Eating & Sleeping Disorders Module 09: Understanding Self-Harm and Suicide Module 10: Treatment of Mental Illness: Medication and Therapy Module 11: Mental Illness: Social Point of View Module 12: Relevant Legislation and Services Regarding Mental Health Module 13: Understanding Mental Health in the Workplace Module 14: Understanding Mental Health Crisis Module 15: Technology & Mental Health Module 16: Safeguarding Mental Health During Coronavirus (COVID-19) Outbreak ------------------- ***Safer Recruitment Training Course Module 1: An Overview of Safer Recruitment Module 2: Step 1: Create the Job Description and Application Pack Module 3: Step 2: Shortlist Candidates, Contact Referees and Review Disclosures Module 4: Step 3: Interview Shortlisted Candidates Module 5: Step 4: Pre-Appointment and DBS Checks Module 6: Step 5: The Induction Process and Maintaining a Safe Workplace ------------------- ***Equality and Diversity ------------------- ***Clinical Psychology Diploma ------------------- Assessment Method After completing each module of this course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Counselling course is suitable for anyone who wants to start a career as a psychologist or counsellor, as well as professionals who want to test their existing skills and knowledge. Requirements Students who intend to enrol in this Counselling course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this Counselling course, candidates may pursue careers such as: Operating Own Counselling Practice Careers Counsellor or Adviser Family and Marriage Counsellor Rehabilitation Counsellor Certificates Certificate of completion Digital certificate - Included

Speech & Language Therapy: Speech & Language Therapy Course Online This exclusive Speech & Language Therapy: Speech & Language Therapy Course provides learners with a comprehensive overview of the role of a Speech and Language Therapist, equipping you with the essential skills to advance your career. It includes speech science, speech anatomy, and the characteristics of speech in detail. This Speech & Language Therapy: Speech & Language Therapy Course will teach you how Speech and Language Therapists help children and adults with speech and language disorders, including swallowing, eating, and drinking issues. It covers the fundamentals of the speech chain model and walks you through the key stages of literacy and language development. This Speech & Language Therapy: Speech & Language Therapy Course includes case studies and practical exercises that will teach you how to assess your clients' needs, set long-term goals, and support them every step of the way to recovery using a variety of communication techniques. In addition, you will gain in-demand professional skills that will help you start your career successfully. Courses you will get: Course 01: Speech & Language Therapy Course 02: Child Protection and Risk Assessment [ Note: Free PDF certificate as soon as completing the Speech & Language Therapy: Speech & Language Therapy Course] Speech & Language Therapy: Speech & Language Therapy Course Online Course Curriculum of Speech & Language Therapy: Speech & Language Therapy Course Module 01: Speech & Language Therapy Module 02: Study of Communication Module 03: Components of Normal Speech, Language & Voice and Communication Disorders Module 04: Eating, Drinking and Swallowing Disorders Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Speech & Language Therapy: Speech & Language Therapy Course. Who is this course for? Speech & Language Therapy: Speech & Language Therapy Course Online This Speech & Language Therapy: Speech & Language Therapy Course is ideal for anyone who wants to: Gain the skills needed to work in the teaching and childcare profession. Improve their speech therapy and language therapy skills. Make a career change and explore new career opportunities. Gain a formal, accredited qualification to improve their career opportunities. Requirements Speech & Language Therapy: Speech & Language Therapy Course Online To enrol in this Speech & Language Therapy: Speech & Language Therapy Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Speech & Language Therapy: Speech & Language Therapy Course. Be energetic and self-motivated to complete our Speech & Language Therapy: Speech & Language Therapy Course. Basic computer Skill is required to complete our Speech Language Therapy Course. If you want to enrol in our Speech & Language Therapy: Speech & Language Therapy Course, you must be at least 15 years old. Career path Speech & Language Therapy: Speech & Language Therapy Course Online Opportunities in this Speech & Language Therapy: Speech & Language Therapy Course field include: SEN Teaching Assistant SEN Teacher Language Tutor

Qualification Number Level 1: 603/5291/7 Qualification Number Level 2: 600/3423/3 Minimum entry age 19 Guided Learning Hours Level 1: 30 Guided Learning Hours Level 2: 115  What does this qualification cover?  Level 1: • Know how to deliver good customer service • Know different communication methods • Know how to provide good customer service in line with organisational procedures • Know how to effectively deal with customer queries, problems and complaints. Level 2: • The principles of customer service • How customer needs and expectations are formed • The principles of responding to customers' problems or complaints • Interpersonal and team working skills • How to meet customer needs and expectations • Communicating effectively with customers • Legislation which supports the customer service process Who is it suitable for?  This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments. This qualification is suitable for learners aged 19 and above. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? Level 1: The qualification is made up of one mandatory unit: • Unit 1 Customer Service Principles Level 2: The qualification is made up of two mandatory units: • Unit 1 Supporting the customer service environment • Unit 2 Delivery of effective customer service How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Email Copywriting Masterclass course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Email Copywriting Masterclass course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Email Copywriting Masterclass and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Email Copywriting Masterclass course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Email Copywriting Masterclass course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Email Copywriting Masterclass will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Introduction to Email Marketing Masterclass Introduction 00:05:00 Module 01: The Concepts of Email Marketing The Concepts of Email Marketing 00:04:00 Rules of Email Marketing 00:05:00 Types of Email Marketing Campaigns You Should Already be Using 00:05:00 10 Email Marketing Terms Every Marketer Should Know 00:06:00 The Importance of List Cleaning and Segmentation Tags 00:03:00 Tips for Building Responsive Email Marketing Lists 00:04:00 Module 02: Using Capture Pages and Funnels for Leads Using Capture Pages and Funnels for Leads 00:04:00 The Importance of Lead Capture Pages in Email Marketing 00:04:00 The Importance of a Sales Funnel in Email Marketing 00:04:00 Types of Landing Pages and How to Use Them 00:04:00 Types Of Online Sales Funnels That Work Really Well 00:04:00 Creating Email Lists 00:05:00 Module 03: Creating Email Lists Creating Email Lists 00:03:00 What makes an email list valuable? 00:05:00 What Is A Double Opt-In Email List And Why Is It Important? 00:03:00 How eBooks Help Generate Leads and Fill Sales Pipelines 00:03:00 How to Generate more Leads with your Video Marketing 00:03:00 Easy Ideas For Lead-Generating Content Marketing to Build Your Lists 00:05:00 Module 04: Email Copywriting Email Copywriting 00:04:00 Email Copy-writing Tips to Write Engaging Content Subscribers Want to Read 00:03:00 Ways To Make People Actually Read Your Emails 00:07:00 Ways to Make Your Emails More Engaging 00:06:00 Tips for Writing Email Marketing Copy that Converts 00:04:00 Module 05: Email Deliverability Email Deliverability 00:04:00 Best Practices for Email Deliverability 00:06:00 How to Improve Your Email Deliverability (Step-by-Step) 00:04:00 Blueprints for Email Copywriting 00:05:00 7 Tips to Improve Your Email Deliverability 00:04:00 How to Test Your Email Deliverability? A Step-by-Step Guide 00:04:00 Module 06: Email Automation Email Automation 00:04:00 What is Email Automation & How Can Your Business Use it? 00:06:00 What is an Email Marketing Autoresponder? 00:04:00 Awesome Email Marketing Campaigns & How to Run Your Own 00:05:00 Simple (But Powerful ) Automated Email Sequences 00:04:00 Using Tags to Gaining Useful Insights From Email Segmentation 00:04:00 Module 07: Conclusion Review of Course 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Understanding Your Role Working Within the Care Sector

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer Overview Cisco Meeting Server Overview Cisco Meeting Server Deployment Cisco Meeting Server User Licensing Cisco Meeting Server Configuration Cisco Meeting Server Configuration with Cisco Unified Communication Manager (CUCM) Cisco Meeting Server Integration VCS/Expressway Cisco Meeting Server Integration with TMS Cisco Meeting Server Configuration with Lync/Skype for Business Cisco Meeting Server Recording and Streaming Cisco Meeting Manager (CMM) Deployment Cisco Meeting Server WebRTC using Expressway Proxy Cisco Meeting Server Customization Cisco Meeting Server Troubleshooting In this course, students will install and configure a Cisco Meeting Server version 2.x. Students will configure a multimode CMS Cluster and implement all the different components of a clustered solution. Student will also integrate CMS with Unified Communications Manager and VCS/Expressway. Students will also integrate Recording and Skype/Lync. Students will use the TMS and new Cisco Meeting Manager Schedule and monitor CMS. Cisco Meeting Server Overview What is Cisco Meeting Server Cisco Meeting Server Benefits Cisco Meeting Server vs Telepresence Server vs MCU Cisco Meeting Server Functions? Cisco Meeting Server Components Cisco Meeting Server Call Bridge Cisco Meeting Server Web Bridge Cisco Meeting Server Turn Server Cisco Meeting Server XMPP Server Cisco Meeting Server Database Cisco Meeting Server Scalability On-premises and Cloud Conferencing API Integration Cisco Meeting Server Deployment MMP CLI Cisco Meeting Server Prerequisites Cisco Meeting Server 2000 Deployments Installing the server Configuring the Fabric Interconnect modules Configuring the Cisco Meeting Server 2000 through the MMP Checking the installed software Configuring the Web Admin Interface Applying a License File Cisco Meeting Server 1000/VM Deployments Installing CMM via VMware Configuring VMware Network Management Configuring the VMware Instance using vSphere client Retrieving and activating VMware Licenses Accessing the Cisco Meeting Server 1000 Console Installing CMM via Hyper-V Single combined server deployment Single Split Server Deployment Deploying a Core Server Deploying an Edge Server Certificate Guidelines for Single Split Server Deployment Scalable and Resilient Server Deployments Cisco Meeting Server User Licensing Obtaining and Entering a License File Cisco Meeting Server Licenses Cisco User Licenses Personal Multiparty Plus Licensing Shared Multiparty Plus Licensing Cisco Meeting Server Capacity Units XMPP Licensing for Cisco Meeting Apps Cisco Meeting Server Capacity Units Cisco Meeting Server Configuration Transferring the License File to the Cisco Meeting Sever Creating a Cisco Meeting Server Administrator Account Setting up the Network Interface for IPv4 Adding additional Network Interfaces Configuring the Web Admin Interface Creating the certificate for the Web Admin Interface Configuring the Web Admin Interface for HTTS Access Configuring the Web Bridge Configuring the TURN server Configuring the Databases Deploying Web Bridges Deploying multiple Web Bridges Setting up the Web Bridges? certificates Setting up the Web Bridges via the API Web Bridge call flow Cisco Meeting App and WebRTC Client Enabling HTTP redirect and the Web Bridge Deploying the TURN Servers Dial plan configuration ? Overview Dial plan rules for incoming calls and outbound calls Outbound Dial Plan Rules Inbound Dial Plan Rules Forwarding Dial Plan Rules Dial plan configuration?SIP endpoints Cisco Meeting Server (CMS) Configuration with Cisco Unified Communication Manager (CUCM) CUCM and CMS Integration Setting up Escalated ad hoc calls Configuring the Meeting Server Setup Incoming Dial Plan Setup Administrator Account with API Permission Adding the Cisco Meeting Server as a Conference Bridge Creating a Media Resource Group Creating a Media Resource List Adding the Media Resource Group to a Device Pool or Device Setting up Scheduled and Rendezvous Calls Configure Outbound Dial Plan Dial Plan Configuring Cisco Unified Communications Server Configure Route Groups Configure Route Lists Configure Route Pattern Support for Active Control Participant List Indicators Selecting Layout Limitations Overview of ActiveControl and the iX protocol CUCM 8.x and earlier Third-party networks VCS-centric deployments Load Balancing Calls Configuring Call Bridges for Load Balancing Incoming Calls Creating Call Bridge Groups Enabling Load Balancing Fine Tuning Load Balancing Enable Load Balancing of Outbound SIP Calls Setup Outbound Dial Plan Rule for Load Balancing SIP Calls Supply the Call Bridge Group or Specific Call Bridge to Use for Outbound SIP Calls Cisco Meeting Server Integration VCS/Expressway Gateway Configuration Call Testing Inbound call from an endpoint registered to a VCS/Expressway Outbound call to an endpoint registered to a VCS/Expressway Calling non Cisco Meeting App users from H.323 endpoint Troubleshooting Cisco Meeting Server Integration with TMS TMS Integration Cisco Meeting Server Configuration with Lync/Skype for Business Configuring Cisco Meeting Server with SKYPE Dial plan configuration ? integrating Lync/Skype for Business Lync clients dialing into a call on clustered Meeting Servers Integrating SIP endpoints and Lync clients Adding calls between Lync clients and SIP video endpoints Lync Front End server configuration VCS configuration Meeting Server configuration Integrating Cisco Meeting App with SIP and Lync clients Integrating Lync using Lync Edge service Controlling the bandwidth for sharing content on Microsoft Lync and Skype for Business calls Direct Lync federation Calling into scheduled Lync meetings directly and via IVR Office 365 Dual Homed Experience with OBTP Scheduling Cisco Meeting Server Recording and Streaming Recording Meetings Recorder licensing Recording with Vbrick Prerequisites for the Meeting Server Configuring the Meeting Server to work with Vbrick Steps to configuring the Streamer Deploying streaming Streamer licensing Recording meetings Cisco Meeting Manager (CMM) Deployment Deploy Cisco Meeting Manager Cisco Meeting Manager Meetings Navigation List Meetings Edit Meetings Layout Recording Streaming Participants Find meetings Find participants Change layout for all participants in a meeting Start and stop recording Start and stop streaming Add participants Change layout for an individual participant Turn audio or video on or off View participant details Call statistics Cisco Meeting Server WebRTC using Expressway Proxy Configure Cisco Meeting Server for WebRTC Proxy Configure Cisco Expressway C Configure Turn on Cisco Expressway E Cisco Meeting Server Customization WebRTC App Customization Call Customization IVR Message Customization SIP/LYNC Call Message Customization Invitation Customization Cisco Meeting Server Troubleshooting Troubleshooting Cisco Meeting Server Connectivity Troubleshooting Web Bridge connectivity Troubleshooting Call Server issues Troubleshooting Conferencing issues