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Overview: ***Limited Time Flash Sale*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £250 as a Gift! - Enrol Now! This Phlebotomy Training bundle consists of courses that are designed to give you step-by-step tutorials on venipuncture and phlebotomy skills along with other medical training. Since the pandemic, the need for medical professionals has skyrocketed. This means there are many jobs that you can apply for. To cater to the high demand and provide an all-inclusive course for those looking to learn skills, we bring you this Phlebotomy Training bundle. As phlebotomy includes the drawing of blood, you need to be very careful and you need to know several things before doing anything. This Phlebotomy Training bundle provides you with the knowledge of venipuncture along with several other medical skills such as clinical coding, laboratory assistant training and much more. All of these skills and knowledge in the medical field will prove extremely useful for you when you apply for medical jobs in the UK. Along with this Phlebotomy Training course, you will get 19 premium courses, an original Hardcopy, 20 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Phlebotomy Training Bundle Consists of the following Premium courses: Course 01: Phlebotomy Diploma Course 02: Immunisation Nurse Course 03: Vaccine Management Course 04: Infection Prevention Training Course 05: Anatomy and Physiology of the Human Body Course 06: Sterile Services Technician Training Level 4 Course 07: Medical Laboratory Assistant Training Level 3 Course 08: Medication Training Course 09: Nursing Assistant Course 10: Nurse Prescribing Diploma Course 11: Medical Transcription Course 12: Medical Terminology Training Course 13: Medical Law Course 14: Level 3 Diploma in Health & Social Care Course 15: Clinical Observations Skills Course 16: Public Health Course 17: Medication Administration Course 18: First Aid Training Course 19: Personal Hygiene Course 20: Communication & Information Handling in Care Learning Outcomes of this Phlebotomy Training bundle: Master the essential techniques and procedures in Phlebotomy for safe practice. Understand the anatomy and physiology relevant to Phlebotomy procedures. Gain proficiency in handling and operating Phlebotomy equipment accurately. Learn proper patient preparation and care during Phlebotomy procedures. Develop skills to prevent and manage complications during Phlebotomy sessions. Acquire knowledge of legal and ethical standards in Phlebotomy practice. Key Features of the Phlebotomy Training Course: FREE Phlebotomy Training CPD-accredited certificate Get a free student ID card with Phlebotomy Training training (£10 applicable for international delivery) Lifetime access to the Phlebotomy Training course materials The Phlebotomy Training program comes with 24/7 tutor support Get instant access to this Phlebotomy Training Course Learn Phlebotomy Training training from anywhere in the world The Phlebotomy Training training is affordable and simple to understand The Phlebotomy Training training is an entirely online So, enroll in our Phlebotomy Training Bundle to kick-start your career! Certificates Digital certificate - Included You will get the PDF Certificate for the title course (Phlebotomy Diploma) absolutely Free! Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phlebotomy Diploma) absolutely Free! Other Hard Copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Description: Enroll in this Phlebotomy Training Bundle today and start your journey to become successful! ★★★ Course Curriculum of Phlebotomy Training Bundle ★★★ Course 01: Phlebotomy Diploma Module 01: Introduction Module 02: Blood Circulation, Function, and Composition Module 03: Phlebotomy Equipment Module 04: Routine Venipuncture Module 05: Venipuncture Complications and Pre-Examination Variables Module 06: Dermal Puncture Module 07: Quality Assessment and Management Module 08: Special Blood Collection Procedure Module 09: Infection Control and Risk Management =========>>>>> And 19 More Related Courses <<<<<========= How will I get my Phlebotomy Training Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £9.99*20 = £199.7) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) So, enroll now in this Phlebotomy Training Bundle to kickstart your career! Who is this course for? Anyone from any background can enroll in this Phlebotomy Training bundle. Requirements This Phlebotomy Training course has been designed to be fully compatible with tablets and smartphones. Career path This Phlebotomy Training will improve your eligibility for a number of jobs across the healthcare and medical industries such as: Phlebotomists Phlebotomy Nurses Phlebotomy Lab Technicians Phlebotomy Healthcare Workers

Explore the transformative journey of our Counselling and Psychotherapy Course designed specifically for Support Workers. Gain essential skills to provide empathetic and effective emotional support. Enroll now to enhance your abilities, foster positive change, and make a meaningful impact in the lives of those you assist.

Bid Writing: Bid Writing Course Online Would you be interested in working as a bid writer? We have created the best Bid Writing: Bid Writing course for you, so you can brush up on the basics and start along the path to becoming an expert. This Bid Writing: Bid Writing course ensures a thorough comprehension of the subject by providing a thorough overview. The Bid Writing Course will teach you how to organize, formulate, and organize your bids. Additionally, the proposal process, client comprehension, and presentation are taught in the Bid Writing: Bid Writing course. It is also beneficial to learn about cost, quality, pricing, and sales through the Bid Writing: Bid Writing Course. Join our Bid Writing: Bid Writing course to further your career and gain a thorough grasp of bid writing. Main Course: Bid Writing Course Free courses included with Bid Writing: Bid Writing Course: Along with Bid Writing Course you will get free Business Writing Course Along with Bid Writing Course you will get free Level 5 Report Writing Special Offers of this Bid Writing: Bid Writing Course: This Bid Writing: Bid Writing Course includes a FREE PDF Certificate. Lifetime access to this Bid Writing: Bid Writing Course Instant access to this Bid Writing: Bid Writing Course 24/7 Support Available to this Bid Writing: Bid Writing Course Bid Writing: Bid Writing Course Online With its thorough review, this Bid Writing: Bid Writing Course guarantees a thorough comprehension of the subject. You will learn how to organize and create the bids through the Bid Writing: Bid Writing Course. The proposal process, customer comprehension, and presentation are more lessons covered in the Bid Writing: Bid Writing Course. Learning about cost, quality, pricing, and sales is also beneficial by taking the bid writing course. Who is this course for? Bid Writing: Bid Writing Course Online Anyone who is interested in Bid Writing: Bid Writing should take the bid writing course. Requirements Bid Writing: Bid Writing Course Online To enrol in this Bid Writing: Bid Writing Course, students must fulfil the following requirements: Bid Writing: Good Command over English language is mandatory to enrol in our Bid Writing Course. Bid Writing: Be energetic and self-motivated to complete our Bid Writing Course. Bid Writing: Basic computer Skill is required to complete our Bid Writing Course. Bid Writing: If you want to enrol in our Bid Writing Course, you must be at least 15 years old. Career path Bid Writing: Bid Writing Course Online After completing the Bid Writing: Bid Writing course, you may be able to pursue interesting job options in a variety of bid writing-related sectors.

Learn how to face media and enhance public relation in order to bring the utmost result for your organizational or individual growth through our Media and Public Relations Diploma course. Its well-decorated contents guide you to kick-start your career in this role efficiently. The course is designed to instruct you how to become a diplomat in speaking, skilled in negotiation, and sound in writing and organizational skill in order to face media and build a strong relationship. Following that it also teaches you how to work with public relation tools, method, and strategies. Overall, finishing the course, you can be efficient in such a role. Who is this course for? Media and Public Relations Diploma is suitable for anyone who want to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Media and Public Relations Diploma is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Media Relations What is the Media? 00:15:00 What is Media Relations? 00:30:00 Media relations Vs. Public relations 00:30:00 Effective Ways of Media relation & Public Relation 01:00:00 Media and Public Relations Module One - Getting Started 01:00:00 Module Two - Networking for Success (I) 01:00:00 Module Three - Networking For Success (II) 01:00:00 Module Four - The Meet and Greet 01:00:00 Module Five - Dressing for Success 01:00:00 Module Six - Writing 01:00:00 Module Seven - Setting Goals 01:00:00 Module Eight - Media Relations 01:00:00 Module Nine - Issues and Crisis Communication Planning 00:30:00 Module Ten - Social Media (The PR Toolkit) 00:30:00 Module Eleven - Employee Communications 01:00:00 Module Twelve - Wrapping Up 01:00:00 Public Relations Public Relations 00:30:00 Building Your PR Plan 00:30:00 Structuring Messages 00:30:00 Establishing Media Guidelines 00:30:00 Managing the Media 00:30:00 The Press Release 00:30:00 PR and the Crisis 00:30:00 Social Media and Public Relations 00:15:00 Mock Exam Mock Exam- Media and Public Relations Diploma 00:20:00 Final Exam Final Exam- Media and Public Relations Diploma 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

24-Hour Flash Sale! Prices Reduced Like Never Before!! Health and Social Care professionals are the backbone of our society that supports public health and well-being. This is more true, particularly during this time as the UK faces the challenges of an ageing population and increasing mental health concerns. Statistics reveal that the Health & Social Care sector in the UK is huge, employing more than 2 million people in NHS, Care Homes or any other private or independent organisations. So, get ready to step into a role that not only demands excellence but also provides immense personal satisfaction! The Advanced Certificate in Health & Social Care in the UK provides deep insight into the health and social care system, equipping you with the knowledge and skills necessary to thrive in this demanding field. This course covers everything from the Structure of the UK health system to the core principles and legislation that guide daily operations within the sector. You'll explore the ethical considerations and the quality of care expected in various settings, preparing you for a successful career in health and social care. This Advanced Certificate in Health & Social Care in the UK at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Key Topics to be covered: Career Opportunities in this Sector The role of NHS in the UK Key Areas Five Fundamental Aspects of Quality Health & Social Care in the UK This course offers you the tools and insights to become a proficient health and social care personnel, an advocate for health and well-being, and a leader in your community. By joining the Advanced Certificate in Health & Social Care in the UK course, you're not just pursuing a job; you're embracing a lifetime commitment to helping others. Enrol now and transform your potential into meaningful action! Learning Outcomes of this Course: An understanding of the fundamental differences between Health & Social Care The role of the NHS in the Health & Social Care sector Awareness of adult safeguarding practices in this setting Knowledge of key legislation within Health & Social Care Understanding the fundamental aspects of providing quality care Development of essential skills required to become an adequate Health & Social Care worker Skills You Will Gain: Adult safeguarding Person-centred communication How to work as a team in this sector Active listening Why Prefer this Course? Get a chance to order a QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Moreover, this diploma offers learners the opportunity to acquire skills that are highly valued in the field of Health & Social Care. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Health & Social Care setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to Health & Social Care-related fields, impacting their Health & Social Care experiences and long-term development. Course Curriculum Module 01: Introduction to Advanced this course Module 02: Introduction to the UK Health System Module 03: Essential Principles, Policies and Legislations in Health & Social Care Work Module 04: Fundamental Aspects of Providing Quality with this course in the UK Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Advanced Certificate in Health & Social Care in the UK at QLS Level 3 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is ideal for: Aspiring health professionals Social care workers Nursing candidates Care home managers Public health students Career switchers Progression: Once you have completed this course, you can continue on to: Level 5 Diploma In Health & Social Care Level 2 RQF Health And Social Care Level 3 RQF Health And Social Care Level 5 RQF Health And Social Care RQF Health And Social Care Level 2 RQF Health And Social Care Level 5 NVQ Health And Social Care Management Certificate In Management For Level 5 NVQ Health And Social Care QCF Level 3 NVQ Health And Social Care Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Health Care Assistant: £18,000 - £25,000 Social Worker: £28,000 - £40,000 Care Home Manager: £30,000 - £50,000 Public Health Specialist: £32,000 - £52,000 Clinical Services Manager: £35,000 - £55,000 Health Service Manager: £37,000 - £70,000 Certificates CPD Accredited Digital Certificate Digital certificate - £12.99 Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Upon finishing the Health & Social Care in the UK course, you need to order to receive a Certificate Accredited by CPDQS that is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery) Advanced Certificate in Health & Social Care in the UK at QLS Level 3 Hard copy certificate - £89 Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Certificate in Health & Social Care in the UK at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for International Delivery

Phlebotomy and venipuncture is a rewarding career in healthcare with good job prospects. The average salary for a phlebotomist in the UK is £23,650 per year, and the job outlook is expected to grow by 17% by 2030. Phlebotomists can work in a variety of settings, including hospitals, clinics, and blood donation centres. They are responsible for collecting blood samples for diagnostic tests, so it is a job that requires attention to detail and compassion for patients. If you are looking for a rewarding career in healthcare, phlebotomy and venipuncture is a great option. With the right skillsets, you can take your first step towards a stable and well-paying job in this growing field. Our Phlebotomy & Venipuncture course starts with the basics of Phlebotomy & Venipuncture and gradually progresses towards advanced topics. Therefore, each lesson of this Phlebotomy & Venipuncture course is intuitive and easy to understand. 6 CPD Accredited Courses Are: Course 01: Phlebotomy Course 02: Venepuncture Level 3 Course 03: Sterile Compounding Preparations Course 04: Control and Administration of Medicines Course 05: Pharmacy Technician & Assistant Course 06: Infection Control & Precautions Why would you choose the Phlebotomy & Venipuncture course: Lifetime access to Phlebotomy & Venipuncture course materials Full tutor support is available from Monday to Friday with the Phlebotomy & Venipuncture course Learn Phlebotomy & Venipuncture skills at your own pace from the comfort of your home Gain a complete understanding of the Phlebotomy & Venipuncture course Accessible, informative Phlebotomy & Venipuncture learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Phlebotomy & Venipuncture Study Phlebotomy & Venipuncture in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Phlebotomy & Venipuncture course Course 01: Phlebotomy: This course provides comprehensive training in Phlebotomy, covering venepuncture techniques, anatomy, pre- and post-procedure protocols, and blood donation procedures. Curriculum Breakdown Module 01: Venepuncture: A Method of Phlebotomy Module 02: Anatomy and Physiology Module 03: Before Venepuncture Module 04: During Venepuncture Module 05: After Venepuncture Module 06: Venepuncture for Blood Donation Module 07: Glossary Module 08: Appendix of phlebotomy Course 02: Venepuncture Level 3: Advance your Phlebotomy skills with in-depth knowledge of blood circulation, phlebotomy equipment, routine and special blood collection procedures, and infection control. Curriculum Breakdown Module 01: Blood Circulation, Function, and Composition Module 02: Phlebotomy Equipment Module 03: Routine Venipuncture Module 04: Venipuncture Complications and Pre-Examination Variables Module 05: Special Blood Collection Procedure Module 06: Infection Control and Risk Management Course 03: Sterile Compounding Preparations: Master the principles of Phlebotomy in sterile compounding, including precautions, laminar airflow hood usage, and pharmaceutical demonstrations. Curriculum Breakdown Module 01: Introduction Module 02: Universal Precautions Module 03: The Laminar Air Flow Hood (LAF) 3 lectures Module 04: Sterile Compounding Pharmaceuticals Demonstrations Module 05: Compounding Pharmacy Math Module 06: BONUS Module 07: REVIEW OF THE STERILE COMPOUNDING PROCESS Course 04: Control and Administration of Medicines: Learn Phlebotomy essentials for effective medicine management, prescribing, and optimizing medication use. Curriculum Breakdown Module 01: Medicine Management Fundamentals Module 02: Importance of Medicine Management Module 03: Prescribing Medication Effectively Module 04: Common Problems - Pharmacological Management Module 05: Common Medicines to Use Module 06: Palliative Care Module 07: The Four Principles of Medicine Optimisation Module 08: Managing Medication in Residential Aged Care Facilities Module 09: Law and Legislation Course 05: Pharmacy Technician & Assistant: Develop skills in Phlebotomy, patient counselling, and safe dispensing practices for pharmacy technicians and assistants. Curriculum Breakdown Module 1: Introduction to Pharmacy Assistant and Pharmacy Technician Module 2: Job Role of Pharmacy Technicians Module 3: Pharmacy Assistant Patient Counselling Guide Module 4: Communication in Pharmacy Settings Module 5: The Pharmacy Team and Practices Module 6: Prescription and Dispensing in Pharmacies Module 7: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies Module 8: Inventory Control and Management in Pharmacies Module 9: Standard Operating Procedures (SOPs) Module 10: Health and Safety Risks Assessment and Pharmaceutical Terminology Course 06: Infection Control & Precautions: Understand Phlebotomy's role in infection prevention, control policies, and immunization strategies in healthcare settings. Curriculum Breakdown Module 01: Infection Prevention and Control Policy in the UK Module 02: Principles of Prevention and Control of Infection Module 03: Immunization Module 04: Infections Spread by Food and Water Module 05: Infections Spread by Animals and Insects and Less Common Infections Found in the UK Module 06: Infections & Diseases Spread by Person-to-Person Contact Module 07: Infections Spread by Sexual Contact Module 08: Infections Spread by Blood and Body Fluids CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Phlebotomy & Venipuncture course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Phlebotomy & Venipuncture. It is also great for professionals who are already working in Phlebotomy & Venipuncture and want to get promoted at work. Requirements To enrol in this Phlebotomy & Venipuncture course, all you need is a basic understanding of the English Language and an internet connection. Career path The Phlebotomy & Venipuncture course will enhance your knowledge and improve your confidence. Phlebotomy Technician Medical Laboratory Assistant Clinical Support Worker Healthcare Assistant Phlebotomy Supervisor/Team Lead Certificates CPD Accredited PDF Certificate Digital certificate - Included 6 CPD Accredited PDF Certificate

Course Overview Master the art and strategy of bid writing with this comprehensive course to equip you with the expertise to transform your proposals into successful bids. The power of a well-crafted proposal is unmatched; it is a catalyst for new business opportunities and a bridge to successful partnerships. With the rise of competitive markets, the importance of bid writing cannot be overstated. When honed, it is a skill that can give your business the competitive edge it needs. This carefully curated and meticulously structured course dives into the nuances of bid writing, from understanding the proposal process to presenting your bid effectively. It covers many critical subjects, including planning and development, structuring bids, finding unique selling points, cost estimation, and more. Enrol today and start your journey to becoming a successful bid writer! Key Features of the Course Gain a CPD certificate upon course completion. Benefit from 24/7 learning assistance. Engage with compelling learning materials to enhance comprehension. Learn at your own pace, anytime, anywhere. Who is this Course For? This course is designed for anyone interested in or currently engaged in procurement and those seeking to enhance their bid writing skills. What You Will Learn The fundamentals of bid writing and proposal development. Structured approaches to writing compelling bids. Identification of unique selling points to distinguish your proposals. Accurate estimation and costing methods for effective pricing. Quality control mechanisms to produce flawless bids. Strategies for effective client presentations. The utilisation of templates for streamlined proposal building. Why Enrol in This Course Stand out in your field by mastering the essential skills of bid writing. With high ratings and recent updates reflecting industry trends, this course ensures learners stay ahead of the curve. Requirements Basic knowledge of business processes is recommended but not compulsory. Career Path Bid Manager: £50,000 per annum Procurement Officer: £30,000 per annum Contract Manager: £45,000 per annum Business Development Manager: £60,000 per annum Sales Director: £75,000 per annum Proposal Coordinator: £35,000 per annum Commercial Director: £80,000 per annum Certification Upon completion of the course, learners will receive a CPD certificate as a testament to their new skills.  Course Curriculum 1 sections • 12 lectures • 06:00:00 total length •Module 01: Bid Writing: 00:30:00 •Module 02: Planning and Developing the Bid: 00:30:00 •Module 03: Structured Approach to Writing Bids: 00:30:00 •Module 04: Understanding the Proposal: 00:30:00 •Module 05: Proposal Process: 00:30:00 •Module 06: Focusing on Clients and Customers: 00:30:00 •Module 07: Finding Unique Selling Points: 00:30:00 •Module 08: Estimation Method: 00:30:00 •Module 09: Costing and Pricing: 00:30:00 •Module 10: Quality Control (Editing): 00:30:00 •Module 11: Client Presentation: 00:30:00 •Module 12: Templates for Proposal Building: 00:30:00

Agile working is an approach that the NHS supports. It demands new ways of working and thinking. Agile means that work is now seen as an activity, not a place. People are the organisation. The way we communicate has to change. The way we manage has to change. This workshop will let you reflect on what works for you now and where you may need to adapt. You may need to trust and value your team more than ever, but when they aren't in front of you in the office, you will need to question your beliefs. The workshop will help you: Understand what Agile Working is all about Reflect on your management style Recognise the new ways of managing agile workers Choose the right communication methods Understand culture and mindset Identify different ways of measuring performance Focus on innovation and not bureaucracy Manage more effectively This workshop has been designed to support you in effectively managing an agile team. You will need to be open to questioning your existing techniques and be open and responsive to change. 1 What's it all about? What is Agile working? What are your personal management concerns? How to make it work Time / location / role / source 2 Your role as an Agile manager Your style Your team's individual preferences Learning to let go Your management style self assessment 3 The 3 areas of focus Trust Delegation Empowerment 4 Communicating effectively New ways of communicating Managing expectations What are you measuring? 5 Your personal action plan What are you going to do differently?

Running a successful project requires skills in planning, budgeting, tracking deliverables and stakeholder management. An area that can be neglected by project managers is the 'people side' - not the project team themselves but the end-users, those who will be affected by the project. Too often there is a single line at the end of the project plan that says 'Comms and Training'. If people are going to have to work differently and learn some new processes, then there is work to be done by the project team to help them through the emotional side of the change. This session explores why it's important to bring people along when a change is being made. It will provide project teams with the skills and knowledge either to manage the people change plan themselves or to secure the right resources for their project. Understand the importance of the 'people side' of change 8 'Golden Rules' of change management - overview How to create a simple but effective change plan Adoption Benefits of good change management 1 Introduction Objectives and agenda People and projects - why is it important? The Change Curve - the emotional side of change 2 8 'Golden Rules' of change management - including... Role of the sponsor Communication Resistance to change 3 Change plan Elements of a change plan Change impact assessment Alignment with the project plan 4 Adoption Who owns the change? The vital role of the manager Feedback and action loops 5 Benefits Estimating the costs / benefits 6 Next steps Summary of key learning points Reflection on next steps 7 Close