10538 Communication courses in Garforth delivered Online

ITIL® 4 Specialist: Create, Deliver and Support: Virtual In-House Training The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: Understand how to plan and build a service value stream to create, deliver, and support services Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams Know how to create, deliver, and support services Organization and Culture Organizational Structures Team Culture Continuous Improvement Collaborative Culture Customer-Oriented Mindset Positive Communication Effective Teams Capabilities, Roles, and Competencies Workforce Planning Employee Satisfaction Management Results-Based Measuring and Reporting Information Technology to Create, Deliver, and Support Service Integration and Data Sharing Reporting and Advanced Analytics Collaboration and Workflow Robotic Process Automation Artificial Intelligence and Machine Learning CI / CD Information Model Value Stream Anatomy of a Value Stream Designing a Value Stream Value Stream Mapping Value Stream to Create, Deliver, and Support Services Value Stream for Creation of a New Service Value Stream for User Support Value Stream Model for Restoration of a Live Service Prioritize and Manage Work Managing Queues and Backlogs Shift-Left Approach Prioritizing Work Commercial and Sourcing Considerations Build or Buy Sourcing Models Service Integration and Management

This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition. Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means: In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time. In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone. This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes: Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion Greater confidence, consistency and professionalism throughout the business development process Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions How to build value at all points in the customer's buying process through your knowledge, skills and structured approach Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity Overcome and avoid price-based objections, buying criteria and negotiation 1 Introduction and key principles of value-based selling Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles The main principles of value-based selling and how they benefit you and the customer How value-based selling differs from 'transactional' or 'price-based' selling The stages of the customer's buying cycle - how to identify and work through strategies for each stage The concept of structured and set-piece selling and proposing Presentation by participants: Personal sales improvement goals 2 Value-based selling strategies and skills What is value? How can one move away from a price-led agenda? How to survive and resist price pressure - six techniques A review of key competencies and skills needed for a value-based approach Strategies, case studies and examples with discussion and review Defining your initial value proposition and comparative advantage How best to established the right level of trust, rapport and credibility Planning and practice session: Strategy - mapping a value-based sales process. 3 Connecting skills Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call How to structure an effective first time sales call or meeting - the subtle differences that are important to master How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed Planning and practice session: Connecting - first meeting with a new contact 4 Consulting - building, developing and influencing client needs Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions 'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively Planning and practice session: Questioning skills 5 Convincing - presentation and persuading skills practice Substance and style - selecting the right tone and content to engage and enthuse your prospect Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition - by being convincing, compelling and credible when you present Professional and effective presentation skills - with personal coaching and practice sessions The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time Planning and practice session: Role-play in presenting your solution 6 Commitment Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia) Key negotiation skills around the closing process - getting to 'yes' Planning and practice session: Role-play in closing and negotiation skills 7 Assessed role-play - Final practice session Live role-plays There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course. Performance assessment - 'Dragon's Pitch' The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop. 8 Workshop summary and close Personal action plan and learning summary

All organisations today operate in an environment of constant and rapid change. Managing this change effectively is often achieved through a portfolio of formal projects. Many organisations today have qualified and experienced project management staff to run their projects. Some organisations today have dedicated functions, staff or processes to support their project management teams. The very largest organisations have in-house Enterprise Programme Offices, or project management specialists in corporate audit or risk functions; or organise 'Red Team Reviews' of a project by other staff with project management experience who are not participating in the reviewed project. But for many mid-size businesses and SMEs - and even some larger organisations - these resources are simply not available. For them, having access to external expertise to assure project management disciplines and to coach project managers can be a major contributor to project success. Such reviews can take place at project initiation; at major stage-gates (especially if significant capital is to be committed at the stage-gate); or at any other time if concerns arise concerning project quality, cost or timescales. And it is for those organisations that we offer the necessary expertise, on an ad hoc basis, in reviewing projects and coaching senior project management staff. A document review and workshop led by one of our consultants can help you assess whether: The strategic goals and priorities for the project are clear and being addressed Governance of the project within the business is defined and being effectively executed Project roles and responsibilities are clear and effective The credibility and robustness of the project plan can be enhanced Performance measures and reporting procedures are effective Critical risks are identified and being managed and contingencies are agreed The roles, responsibilities and capabilities of the key players in the project team are fit for purpose Budgets are realistic and costs being managed effectively Communication and change management activities are effectively planned and being executed At your discretion, you can capture the outcomes from the workshop for yourselves, in terms of identifying opportunities for improvement, or you can have our consultant write a report and make recommendations to you.

Duration 5 Days 30 CPD hours This course is intended for Test Programme Managers, Test Managers, and anyone else wishing to take the ISTQB© Certified Tester Advanced Level Test Manager examination. Overview Whilst this course is focused on the syllabus, giving participants the maximum chance of passing the examination, it also contains many real world practical examples. On completion of this course, attendees will have an advanced understanding of test design techniques and will be fully prepared to take the ISTQB© Certified Tester Advanced Level Test Manager examination. ISTQB© is the standard for international qualifications in software testing at an advanced level. The course thoroughly prepares attendees for the ISTQB© Certified Tester Advanced Level Test Manager examination. Testing Process The fundamental test process Test levels and test types Test planning, monitoring and control Test analysis Test design Test implementation Test execution Evaluating exit criteria and reporting Test closure activities Test Management Test management in context Risk-based testing and other approaches for test prioritization and effort allocation Test documentation and other work products Project risk management Other test work products Test estimation Defining and using test metrics Business value of testing Distributed, outsourced, and insourced testing Managing the application of industry standards Reviews Management reviews and audits Managing reviews Metrics for reviews Managing formal reviews Defect Management The defect lifecycle and the software development lifecycle Cross-functional defect management Defect report information Assessing process capability with defect report information Improving the Testing Process Introduction Test improvement process Improving the testing process Improving the testing process with TMMI Improving the testing process with TPI Next Improving the testing process with CTP Improving the testing process with STEP Test Tools and Automation Tool selection Return on investment (ROI) Selection process Tool lifecycle Tool metrics People Skills ? Team Composition Individual skills Test team dynamics Fitting testing within an organization Motivation Communication

First impressions matter—and receptionists are often the first and most important face of any business. This 20-in-1 Receptionist: Office Admin and Reception Bundle is built to make you confident, organised, and hireable in front-desk, admin, or customer-facing roles across multiple industries. From corporate reception desks to healthcare clinics or virtual assistant positions, this bundle prepares you to shine in the roles that keep businesses running smoothly. Description Reception and admin roles require much more than a friendly smile. Employers look for candidates who are fast, professional, organised, and tech-capable—and this bundle proves you’re all of the above. You’ll walk away with 20 certifications covering critical areas like document handling, Microsoft Office tools, communication, GDPR, virtual meeting management, HR fundamentals, and professional etiquette. It’s ideal for receptionists, front desk support, admin assistants, and even remote workers handling client-facing responsibilities. With job-ready proof of your skills and the ability to juggle multiple tasks with composure, this bundle gives you an edge in a competitive field—and all at a fraction of the cost of standalone courses. Start now. Doors open when you’re qualified—and employers won’t wait. FAQ Q: What job titles does this support? A: Receptionist, front desk officer, office assistant, virtual assistant, personal assistant. Q: Is this bundle beginner-friendly? A: Yes, it’s perfect for newcomers and also helps experienced staff formalise their skillset. Q: Are the courses available online? A: Yes, all courses are fully online and accessible at your convenience. Q: Will I get separate certificates for each course? A: Yes—you’ll receive 20 digital certificates to showcase your skills and boost your CV. Q: What industries is this bundle relevant to? A: Corporate offices, clinics, hospitality, government, education, or remote support services. Q: Is this a limited-time offer? A: Yes—enrol today to take advantage of current pricing before it increases.

In today’s workplace, HR is about more than policies—it’s about people. This 20-in-1 HR Equality bundle was designed for those who want to be employable in modern human resources, compliance, and people-management roles across education, healthcare, government, and the private sector. With essential topics covering communication, neurodiversity, mental health, and regulatory awareness, this is your fast track to standing out to employers who care about equity—and who are hiring now. Description Workplaces are under pressure to be more inclusive, ethical, and compliant—and they need HR professionals who can lead the charge. This bundle prepares you for roles where understanding people matters just as much as understanding policy. Whether you’re stepping into HR, people operations, or administrative leadership, this 20-course collection demonstrates that you're ready to handle the nuanced, regulated, people-first challenges of today’s working world. From conflict resolution to GDPR fluency, this curriculum will help you stand out to hiring managers in schools, charities, hospitals, corporate offices, and more. Best of all, you're not just saving money—you’re gaining a full career toolkit in one go. Enrol today. This offer won’t last, and the next HR candidate might already be taking it. FAQ What roles does this bundle help with? HR assistant, team leader, EDI coordinator, office manager, recruitment support, and admin roles. Which industries value these skills? Corporate HR, education, social care, healthcare, compliance teams, and public sector organisations. Is this suitable for career changers? Absolutely. Whether you’re re-entering the workforce or pivoting into HR, this bundle is beginner-friendly. Do I need a background in HR? No. This bundle builds employability from the ground up with professional versatility in mind. Are the courses accredited? Yes, each course awards certification—ideal for your CV and professional portfolio. When does the offer expire? This is a limited-time enrolment. Once closed, the bundle will not return at this price.

Step confidently into one of the fastest-growing sectors in science, care, and veterinary services. The Animal Technician 20-in-1 Premium Bundle equips you with a powerful mix of biological, technical, and care-focused training—making you stand out as a highly employable, multi-skilled professional in animal labs, clinics, and research environments. Description Today’s animal technician roles demand more than compassion—they require scientific know-how, hygiene discipline, and strong reporting and communication abilities. Whether you’re looking to work in veterinary practices, biomedical labs, animal care facilities, or public health settings, this all-in-one training bundle brings together the most in-demand subjects employers seek. From biology and chemistry to public health, dog grooming, and nutrition, each topic enhances your profile across multiple job sectors. Add in practical skills like stress management, self-organisation, and problem solving, and you’re not just another applicant—you’re a complete package. If you’re aiming for a career that blends science, animal care, and job security, this is your opportunity. These 20 career-aligned courses are bundled together for a limited time—get hired faster by training smarter. FAQ Q: Who is this course bundle designed for? A: Aspiring animal technicians, veterinary assistants, pet care specialists, lab techs, and biomedical trainees. Q: Will this improve my chances of being hired? A: Absolutely. It offers a blend of technical, care, and professional skills that align with real hiring needs. Q: What industries does this bundle support? A: Veterinary services, biomedical labs, animal research, public health, and nutrition-based care. Q: Is this suitable for beginners? A: Yes—it's ideal for both newcomers and those looking to strengthen their current credentials. Q: Can I use this to work in labs or clinics? A: The topics reflect the core competencies required in both settings, making you far more hireable. Q: Why should I enrol now? A: This bundle offers massive value for a limited time. Miss it, and you'll likely pay more for less later.

Healthcare needs more than expertise—it needs educators. The Mastering Medical Teaching 20-in-1 bundle is designed to help clinical professionals transition into training, mentoring, and educational roles across hospitals, colleges, and community care centres. If you're ready to lead, teach, or mentor the next generation of healthcare providers—this bundle puts your future within reach. Description From paramedics and nurses to lab technicians and pharmacy staff, today's healthcare professionals are often expected to guide others. Whether you're delivering internal training, supporting new staff, or preparing for a clinical educator role, this bundle has been built to make you more employable in both frontline and teaching-focused positions. The course list reflects the complex, interdisciplinary knowledge expected in modern healthcare settings—from communication and public health to data and counselling. This isn't just about doing the job—it's about teaching others how to do it too. Ideal for NHS staff, private healthcare employees, or professionals stepping into educational roles, this bundle offers a high-value route into one of the most respected areas of medical practice. And with all 20 courses rolled into one, it’s an investment that offers flexibility, credibility, and a faster path to new opportunities. FAQ Who is this course bundle for? Healthcare professionals looking to move into medical education, mentorship, clinical supervision, or healthcare training roles. What types of jobs could this support? Clinical educator, CPD coordinator, training supervisor, healthcare tutor, or mentor in NHS and private settings. Is this suitable for those without teaching experience? Absolutely. It’s tailored for experienced professionals who are new to formal teaching. Can I study while working full-time? Yes—this is designed with flexible learning in mind for working professionals. Will it enhance my job applications in the UK? Yes. Healthcare roles increasingly value teaching and mentoring capability across the sector. What’s the urgency? As healthcare education expands, roles are opening fast. Start training now, or risk missing out.

The future of healthcare depends on well-prepared educators. The Introduction to Clinical Teaching 20-in-1 bundle is tailored for healthcare professionals transitioning into teaching, training, or mentoring roles. If you're ready to become the guide that tomorrow’s practitioners need—start here. Get ahead of the curve before others catch on. Your teaching journey begins now. Description Clinical teaching isn’t just about passing on facts—it’s about guiding healthcare professionals in high-pressure, real-world situations. This 20-in-1 course bundle is built for healthcare workers who want to move into education, mentoring, or structured clinical instruction—without needing to leave their current field behind. Whether you're in nursing, paramedicine, pharmacy, or diagnostics, this bundle speaks to what employers are increasingly seeking: professionals who can teach, communicate, and support others while maintaining a high standard of care. The courses cover everything from healthcare protocols to communication and counselling, ensuring you can step confidently into educational roles in hospitals, clinics, and training programmes. With all 20 courses bundled for maximum value, you’ll not only enhance your skillset—you’ll improve your job prospects across two rapidly growing sectors: healthcare and education. FAQ Who should enrol in this bundle? Healthcare professionals (nurses, paramedics, lab techs, etc.) looking to take on teaching, mentoring, or clinical training responsibilities. Which roles could this help me qualify for? Clinical educator, healthcare trainer, NHS mentor, academic support staff, medical skills facilitator, or first aid instructor. Is prior teaching experience required? No—this bundle is ideal for those new to teaching but experienced in healthcare environments. Can this be studied while working full-time? Yes—courses are flexible and self-paced for busy professionals. Will this improve my job prospects? Absolutely. Many healthcare employers value candidates who can train, mentor, or support junior staff and students. Why now? Healthcare education is expanding—those who train now will lead tomorrow. Don’t let this opportunity pass you by.

From property law to persuasive communication, this 20-in-1 Estate Agent Diploma Bundle equips you with the core competencies estate agencies look for. Built for hireability, this bundle targets roles in sales, lettings, property development, and residential management—bringing you closer to a thriving career in real estate. This is your sign to step into a fast-paced, commission-friendly industry with professional confidence. Description In the highly competitive real estate market, versatility is key. This Estate Agent Diploma bundle combines legal knowledge, sales savvy, marketing insight, and financial awareness—precisely the mix employers look for when hiring agents, consultants, or property developers. Whether you want to start in agency work, grow into development, or manage your own property portfolio one day, this bundle offers certifications that prove your initiative and potential. It’s not just about knowing property—it’s about showing that you can sell it, manage it, and navigate the regulations behind it. Why settle for one certificate when you can have 20 that work together to boost your CV? This limited-time offer won’t last forever—secure your place while it’s still available. FAQ Q: What careers does this support? A: Estate agent, sales negotiator, property consultant, letting agent, and property developer. Q: Is this bundle suitable for someone new to real estate? A: Yes. It’s designed to support both entry-level and progressing professionals. Q: Do I need a legal background? A: No prior background is needed—this bundle helps bridge your skills into property law and compliance. Q: Are the courses accredited? A: Each course comes with a certificate of completion to add to your CV or job applications. Q: How will this help with employability? A: Employers value candidates with cross-functional skills in sales, law, and property management—all covered here. Q: Is this a one-time offer? A: Yes—bundle pricing is time-limited. Take action before it's withdrawn.