9698 Communication courses in Edinburgh delivered Online

Refine your presentation skills and captivate your audience with the Presentation Skills course. Learn effective techniques for delivering impactful speeches and gain the confidence to shine in any speaking engagement.

Step into the realm of excellence with the 'Complete Customer Service and Communication Skills at QLS Level 3' course. Imagine a world where every interaction with your clientele is not just transactional, but transformational. Where every phone call, email, and face-to-face chat turns into an opportunity to leave a lasting impact. This course unravels the nuances of superior service, striking the perfect balance between understanding your customers and fostering loyalty. With a treasure trove of insights and strategies, prepare yourself to be the champion of every customer's heart, setting the gold standard in service delivery. Learning Outcomes Grasp the foundational principles of exceptional customer service. Attune your attitude for successful customer interactions. Recognise, address, and anticipate the ever-evolving needs of customers. Learn the art of retaining clients and encouraging repeat business. Master diverse service mediums: in-person, over the phone, and electronically. Why choose this Complete Customer Service and Communication Skills at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complete Customer Service and Communication Skills at QLS Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complete Customer Service and Communication Skills at QLS Level 3 course for? Aspiring customer service agents aiming for mastery. Business owners desiring to elevate their brand's service experience. Call centre employees seeking to enhance their communication techniques. Retail professionals aiming to boost in-store customer interactions. E-commerce specialists refining their electronic customer engagement tactics. Career path Customer Service Agent: £18,000 - £23,000 Customer Service Manager: £25,000 - £50,000 Call Centre Operator: £16,000 - £22,000 Retail Customer Service Associate: £17,000 - £21,000 E-commerce Support Specialist: £20,000 - £28,000 Client Relationship Manager: £28,000 - £55,000 Prerequisites This Complete Customer Service and Communication Skills at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete Customer Service and Communication Skills at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Complete Customer Service and Communication Skills Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Final Exam Final Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Unlock the potential to transform your social interactions and build meaningful relationships with our 'Master Social Skills and Build Strong Connections' course.

Do you want to boost your business with appropriate business etiquette? Do you need to increase your business etiquette skill? The course will teach you the techniques and methods of developing proper business etiquette. The term business etiquette has recognised as one of the essential elements in the corporate world. Business Etiquette refers to the formal style of communication, behaviour and body language by which a person should communicate in the business community. It not only creates a good office environment but also grabs the attention of potential clients. The course introduces you to the necessary knowledge, information and features of Business Etiquette. The course will teach you how to greet with the colleagues and seniors, how to handle telephone, what the proper table manners are, front desk etiquettes, etc. By focusing the strategies of successful people, the course helps you to gain complete mastery over business etiquette. Course Highlights Business Etiquette Certified Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Business Etiquette Certified Diploma into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 22 hours, 10 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Business Etiquette Certified Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Business Etiquette Certified Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Business Etiquette Certified Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. BUSINESS ETIQUETTE UK & CHINA 01:00:00 THE AMERICAN BUSINESSMAN 01:00:00 IMPORTANCE OF COURTESY IN BUSINESS COMMUNICATION 01:30:00 PUTTING COURTESY INTO BUSINESS 01:30:00 PERSONALITY TRAITS OF EFFECTIVE BUSINESS PEOPLE 01:30:00 TABLE MANNERS 01:30:00 TELEPHONES AND FRONT DOORS 01:30:00 TRAVELING AND SELLING 01:30:00 THE BUSINESS OF WRITING 01:30:00 DIFFERENCE BETWEEN MORALS AND MANNERS 01:30:00 'BIG BUSINESS' 01:30:00 DEPARTMENT STORE 01:30:00 A WHILE WITH A TRAVELING MAN 01:30:00 TABLES FOR TWO OR MORE 01:30:00 LADIES FIRST? 01:30:00 Mock Exam Mock Exam-Business Etiquette Certified Diploma 00:20:00 Final Exam Final Exam-Business Etiquette Certified Diploma 00:20:00

Learn the art of effective email communication and how to write emails that grab attention, convey your message clearly, and get the desired response. With modules covering the fundamentals of writing effective emails, managing your inbox, writing styles and tone, and more, you'll gain the skills you need to succeed in today's fast-paced business world. The world of business is constantly evolving, and with it comes a growing demand for effective communication. In today's digital age, email is the go-to form of communication in the business world, with over 306 billion emails sent and received every day. As a result, there are numerous opportunities available in the field of email writing. Learning Outcomes: Understand the principles of effective email communication Learn to write clear, concise, and compelling emails Develop strategies for managing your inbox and staying organised Discover different writing styles and how to adapt your tone to different situations Learn tips and tricks for writing effective emails Understand the importance of exercising caution when sending emails In today's digital age, email is the go-to form of communication in the business world. However, with so many emails flooding our inboxes, it can be challenging to stand out from the crowd. That's where our Email Writing course comes in. Our course covers all the essential aspects of effective email writing, from understanding the fundamentals of email communication to developing strategies for managing your inbox and staying organised. Through a series of modules, you'll learn the art of crafting clear, concise, and compelling emails that get results. You'll explore different writing styles and tone, discover tips and tricks for writing effective emails, and understand the importance of exercising caution when sending emails. Whether you're a business professional looking to improve your communication skills or someone looking to enter the recruitment field, our Email Writing course is for you. So, enrol today and take the first step towards mastering the art of effective email communication. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business professionals looking to improve their email writing skills Individuals looking to enter the recruitment field Anyone who wants to improve their communication skills Students who want to enhance their writing skills Career path Recruitment Consultant: £22,000 - £45,000 HR Manager: £25,000 - £75,000 Marketing Manager: £25,000 - £70,000 Sales Executive: £18,000 - £40,000 Customer Service Representative: £16,000 - £28,000 Executive Assistant: £20,000 - £45,000

Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Managing Difficult Conversations. This Managing Difficult Conversations is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding course to improve your pertinent skills. In this easy-to-digest Managing Difficult Conversations course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the Managing Difficult Conversations course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this Programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in our course today! What will make you stand out? On completion of this online course, you will gain: CPD QS Accredited After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. The online test with immediate results You can study and complete the course at your own pace. Study for the course using any internet-connected device, such as a computer, tablet, or mobile device. The substantial Managing Difficult Conversations is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enrolling in this course just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of Managing Difficult Conversations and explore the key topics such as: Managing Difficult Conversations Intro Secret Conversation Styles of Men, Women and Bosses Commercial Before We Begin Conversing The Right Way To Converse - everyone thinks their way is it. What is your goal? 4 Types of Biz Conversations-Intro 4 Types of Biz Conversations - 1 Disseminate Info 4 Types of Biz Conversations - 2 Problem Solving 4 Types of Biz Conversations - 3 Relationship Building 4 Types of Biz Conversations - 4 Venting How Men's & Women's Conversation Styles Differ Three Mistakes The Woman Listener Makes Two Mistakes The Man Listener Makes How Chit Chat Can Save Your Job Remedies Remedies for Misperceiving Remedies for Interrupting Remedies for Storytelling, Rambling and Not Listening Getting what you need it 15 min or less #1 Skill You Need To Succeed In Business How Communication Goes Bad Top 6 Ways Verbal Communication goes bad I'm Offended Mansplaining 101 3 Mansplaining Techniques Conversation Deal Breakers Business Communications in a #MeToo World Tips for Men in a #MeToo World Tips for Women in a #MeToo World Communication Style of Bosses Bosses Communication Style Chatting up the boss Rule Followers vs Risk Takers Inside The Mind of a Boss Wrap Up Summary & The 10% To Remember Therefore, reinforce your knowledge and furnish your skills by enrolling in our course. Take one step closer to achieving your goal. Show off your new skills with a certificate of completion Once you complete the Managing Difficult Conversations course, you will be eligible to request a digital certificate for free. For Printed Transcript & Hardcopy Certificate- 4.99 GBP (Inside the UK Postal Fee) 8.99 GBP (International Delivery Fee) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Managing Difficult Conversations Course the Right Option for You? This course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this Managing Difficult Conversations course. Requirements Without any formal requirements, you can delightfully enrol in this course. Career path The aim of this exclusive Managing Difficult Conversations course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

Duration 2 Days 12 CPD hours This course is intended for Individuals taking this course are business professionals seeking to develop or increase their emotional intelligence. Overview Develop a leadership style that gets results Employ suitable motivation techniques for your team or unit Utilize your communication style to provide influence to drive direction Empower your team to achieve the results you and they want Success is measured by results and results are only accomplished with effective planning efforts. Detailed plans and a captivating vision are important, but true accomplishment is in carrying your goals through to a winning outcome. In this workshop, you will learn how to find and strengthen your leadership voice and foster employee buy-in to exceed expectations while achieving the most positive outcome. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Leadership Style Guide Leadership characteristics Crucial abilities of leaders Determining the Type of Leader You Want to Be 2. Understanding Motivation What motivates people? Strategies for motivation Motivation for behavior modification 3. Adapting Communication Understanding communication styles Comparing the 4 Style Traits Adapting to Differing Communication Communication adaptability 4. Strategy and Results Strategy and planning Building effective team visions Creating personal visions 5. Building a Better Team Team development Handling conflict within a team Developing Trust and Respect 6. Enabling Others to Act Managing the Workload Major factors of delegation Steps in delegation Successful delegation Avoiding Wasted Time and Energy Following-Up to Ensure Success Additional course details: Nexus Humans Accomplishing the Results You Want (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Accomplishing the Results You Want (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours Overview Effectively manage team dynamics in remote and virtual teams Leverage communication technologies to the benefit of your remote and virtual teams Identify the specific skills required for managing remote and virtual teams Evaluate the impact of culture and language on your team?s performance The business model of managing remote and hybrid teams is constantly evolving. Managing remote teams?a rarity just a few years ago?is now a common occurrence. Working virtually offers unique advantages and challenges. But how do you best leverage these benefits while overcoming impediments? This workshop will teach you to adjust your management style to successfully improve communication, foster connections, increase productivity, and develop remote and virtual teams. Focused on practical skills, this workshop includes activities to apply these techniques and drive results. Defining the Characteristics of the Remote and Hybrid Workforce Understanding the remote vs. hybrid workplace Managing relationships, communication, and tasks Meeting your needs and your team?s needs Management Requirements for Remote Leadership Moving from reactive to proactive Understanding team member?s unique situations Keeping everyone informed Innovating with virtual teams Managing work outputs Overseeing separated team members Defining and building relationships with stakeholders Building and Strengthening Team Dynamics Creating team identity Forming remote and virtual teams Managing the storming process Getting to norming and performing Creating and governing with ground rules Tracking team performance Setting expectations and providing feedback Making Technology Work for You Communicating with and coordinating your team Avoiding the technology trap Developing effective communication across various mediums Choosing the right technology platform The Impact of Culture and Separation Recognizing cultural characteristics and differences Building cultural knowledge Managing across time zones Respecting non-working time

The Safeguarding Vulnerable Adults: Communication in Care Course has been illustrated for vulnerable adults to teach the difference between neglect and abuse. It also makes them realise the importance of communication in care and sharing information and response. Start learning Safeguarding Vulnerable Adults: Communication in Care Course that will give you enough knowledge and skills to build your dream career. About this course This Safeguarding Vulnerable Adults: Communication in Care Course helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately. The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors. The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Get 24/7 help or advice from our email and live chat teams Get full tutor support on weekdays (Monday to Friday) Course Design The Safeguarding Vulnerable Adults: Communication in Care Course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Who Is This Course For:​ This Safeguarding Vulnerable Adults: Communication in Care Course is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career. Requirements This course is for anyone who would like to learn Safeguarding Vulnerable Adults: Communication in Care Course related skills to aid his/her career path. No formal entry prerequisites are required Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Policy, Roles and Responsibilities for Safeguarding Vulnerable Adults Module 2: Abuse and Neglect Understanding Module 3: Learning the Importance of Communication in Care Module 4: Information Sharing and Responding to a Disclosure Module 5: Your Concern  Reporting Course Content Safeguarding Vulnerable Adults: Communication in Care Module 1: Policy, Roles and Responsibilities for Safeguarding Vulnerable Adults 00:14:00 Module 2: Abuse and Neglect Understanding 00:12:00 Module 3: Learning the Importance of Communication in Care 00:09:00 Module 4: Information Sharing and Responding to a Disclosure 00:19:00 Module 5: Your Concern Reporting 00:14:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The warehousing industry is an exciting field with plenty of opportunities for those looking to start or enhance their career. With the industry experiencing significant growth, the demand for skilled warehouse operatives and managers is on the rise. This presents an excellent opportunity for those seeking to join this field. In today's fast-paced and ever-changing business environment, warehousing has become an essential aspect of many industries. With the increasing demand for products and services, efficient warehouse management has become more critical than ever. That's why our Warehouse Operative course is designed to equip you with the necessary skills and knowledge to succeed in this vital field. Join our Warehouse Operative course and explore the world of warehousing. This course is designed to provide a comprehensive understanding of warehouse management, covering everything from inventory and stock to order picking strategies and warehouse automation. You'll learn how to optimise warehouse processes and communication, and how to create a safe and secure working environment. Learning Outcomes: Understand the fundamentals of warehousing Analyse and manage inventory and stock Implement effective order picking strategies Warehouse equipment and automation Optimise warehouse processes and communication Maintain warehouse safety and security The course is ideal for individuals looking to start a career in warehousing or for those already working in the industry who want to enhance their skills and knowledge. Our course is designed to provide you with practical skills and knowledge that can be applied to your workplace, making you a valuable asset to your employer. Our Warehouse Operative course is designed to equip you with the necessary knowledge and skills required to succeed in this fast-paced industry. The course covers all aspects of warehouse management, including inventory and stock management, order picking strategies, warehouse automation, communication, and safety. You can learn at your own pace and become proficient in all aspects of warehouse management. In conclusion, the warehousing industry is growing rapidly, and skilled warehouse operatives are in high demand. Our Warehouse Operative course is designed to provide you with the skills and knowledge required to succeed in this exciting field. So, whether you're just starting your career or looking to enhance your skills, enrol this course today and take the first step towards a successful career in warehousing. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to work in warehousing Anyone wanting to gain a better understanding of warehouse management Individuals seeking to enhance their career prospects in warehousing Those who wish to improve warehouse safety and efficiency Career path Warehouse Operative (£16,000 - £30,000 per annum) Warehouse Supervisor (£20,000 - £35,000 per annum) Warehouse Manager (£25,000 - £40,000 per annum) Logistics Coordinator (£20,000 - £30,000 per annum) Supply Chain Manager (£30,000 - £50,000 per annum) Operations Manager (£30,000 - £50,000 per annum)