9935 Communication courses in Cardiff delivered Online

Description Dental Hygienist Diploma Welcome to our online Dental Hygienist Diploma, an all-encompassing course crafted meticulously to pave your way into the rewarding field of dental hygiene. This course equips students with the expertise and competence needed to excel as dental hygienists, while offering the flexibility of online learning that suits modern, busy lifestyles. The course commences by unveiling the world of dental hygiene. Students gain an understanding of the essential role dental hygienists play in dental care, from maintaining oral health to detecting signs of diseases. This introductory unit provides an indispensable base, upon which further learning is built. Up next, the course introduces the Dental Hygienist's Toolbox, which acquaints learners with the various tools and technology utilised in the profession. This knowledge is crucial to delivering safe and effective oral care services, and students are prepared thoroughly to handle this equipment with skill and confidence. The curriculum then delves into the heart of dental hygienist knowledge with Anatomical Understanding for Dental Hygienists. This crucial aspect of the course covers dental and oral anatomy, a requisite understanding for any professional in this field. The journey through human anatomy ensures a well-rounded knowledge base, enabling learners to carry out their duties effectively. With the theoretical foundations laid, the course moves onto more practical elements. The Dental Assessment Procedures unit illuminates the systematic processes of conducting comprehensive dental evaluations. It further reinforces the importance of thorough and precise assessments in promoting oral health. Building on the assessment skills, the course leads into the Basics of Dental Cleanings. Here, students gain hands-on knowledge about the techniques and principles used in routine dental cleanings. It is an essential part of the Dental Hygienist Diploma, as preventive care is at the core of the profession. The course then advances to more complex procedures, in the unit named Advanced Dental Hygienist Procedures. This section covers a wide range of advanced techniques and treatments, preparing learners for a variety of scenarios and patient needs they may encounter in their careers. The Dental Hygienist's Role in Patient Education is the next focal point, highlighting the importance of patient communication and education. Dental hygienists serve as educators, helping patients understand the importance of oral hygiene and preventive measures. This unit promotes the development of communication skills and strategies for effective patient education. Safety and compliance are crucial elements of any healthcare profession, and our course covers this aspect extensively in Ensuring Dental Practice Safety and Compliance. Students learn about hygiene standards, infection control, and regulations pertinent to dental practices, assuring safe and ethical practice. With a focus on career progression, Professional Development for Dental Hygienists has been integrated into the curriculum. This unit supports learners in planning their professional growth, providing strategies and resources for continuous learning and development in this ever-evolving field. Lastly, the course concludes by looking at The Future of Dental Hygiene, providing students with insights into the trends and advancements likely to shape the field. This final touch ensures our Dental Hygienist Diploma graduates are not only prepared for the present but are also ready to embrace the future. To summarise, the Dental Hygienist Diploma is a comprehensive online course, designed to equip learners with a wide array of skills and knowledge to thrive in the dental hygiene profession. With its holistic approach, it seamlessly blends theory with practical knowledge, offering a flexible, engaging, and enriching learning experience. Please note that this online training itself does not entitle you to practise as a registered Dental Hygienist in UK.For GDC's requirements, please contact the GDC. What you will learn 1:Unveiling the World of Dental Hygiene 2:The Dental Hygienist's Toolbox 3:Anatomical Understanding for Dental Hygienists 4:Dental Assessment Procedures 5:Basics of Dental Cleanings 6:Advanced Dental Hygienist Procedures 7:Dental Hygienist's Role in Patient Education 8:Ensuring Dental Practice Safety and Compliance 9:Professional Development for Dental Hygienists 10:The Future of Dental Hygiene Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Teaching Assistant, Remote teaching and Phonics Teaching bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 37 course mega bundle that will exceed your expectations within your budget. This Teaching Assistant, Remote teaching and Phonics Teaching Bundle consists of the following 30 CPD Accredited Premium courses - Course 1: Teaching Assistant Diploma Course 2: The Complete Guide To Getting A Teaching Job Course 3: SEND Teaching Assistant Course 4: EYFS Teaching Assistant Course 5: Phonics Teaching Certificate Course 6: Remote Teaching Course 7: Lesson Planning for Teaching Course 8: Learning Disability Nursing Course 9: Nursery Nurse Course 10: Mental Health Teaching Assistant Course 11: ADHD Awareness Course 12: Leadership in Teaching Course 13: Positive Handling in Schools Course 14: Learning to Learn - Super Learning Course 15: Educational Psychology Course 16: Education Management Course 17: Education and Pedagogy Course 18: Blended Learning Course for Teachers Course 19: Understanding Autism Level 3 Course 20: Health and Safety Training for School Administrators Course 21: Child Language Disorder (CLD) Course 22: Child Playwork Course 23: Child Neglect Awareness & Protection Course 24: Communication Skills Course 25: Team Management Course 26: Problem Solving Skills Course 27: Leadership Skills Course 28: Presentation Skills Course 29: Microsoft Office Course 30: Cross-Cultural Awareness Training 7 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1: Career Development Plan Fundamentals Course 2: CV Writing and Job Searching Course 3: Interview Skills: Ace the Interview Course 4: Video Job Interview for Job Seekers Course 5:Create a Professional LinkedIn Profile Course 6:Business English Perfection Course Course 7:Networking Skills for Personal Success Learning Outcome Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Teaching Assistant, Remote teaching and Phonics Teaching Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 370 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Teaching Assistant, Remote teaching and Phonics Teaching bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Teaching Assistant, Remote teaching and Phonics Teaching Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Imagine being able to understand human behaviour and emotions, and use that knowledge to improve your personal and professional relationships. Our Behaviour Management & Emotional Intelligence course offers just that, by providing you with a comprehensive understanding of human behaviour, intelligence, emotions, and communication. With this course, you can develop practical skills to manage your emotions and those of others, leading to better teamwork and communication. Whether you are a business professional, educator, or parent, this course offers valuable insights into human behaviour and emotional intelligence. By enrolling in this course, you will learn about the evolutionary perspective of human behaviour, variations in intelligence, learning and conditioning, and much more. Our course also covers the neuro-linguistic programming (NLP), an effective tool to change negative behaviours and improve communication. With Behaviour Management & Emotional Intelligence course, you can master the art of influencing and understanding people, leading to a more productive and fulfilling life. Learning Outcomes: After completing this course, you will be able to: Understand basic psychological processes and human behaviour Analyse variations in human intelligence and their impact on behaviour Apply learning and conditioning principles in real-life situations Understand the importance of language and communication in human interactions Develop strategies for managing stress, anger and conflict Apply the principles of emotional intelligence to improve personal and professional relationships Along with the Behaviour Management & Emotional Intelligence course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Module Attributes: Each topic has been developed to provide more information in less time. This makes it easier for students to grasp the fundamental concept and apply it to a variety of situations. Course Curriculum Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business professionals looking to improve their communication and leadership skills Educators looking to enhance their understanding of student behaviour and improve classroom management Parents looking to improve their relationship with their children and manage emotions more effectively Anyone interested in gaining a comprehensive understanding of human behaviour and emotional intelligence Requirements To enrol in this Behaviour Management & Emotional Intelligence course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Behaviour Management & Emotional Intelligence. Human Resources Manager - £40,000- £60,000 Social Worker - £32,000- £60,000 Teacher - £30,000- £60,000 Sales Manager - £35,000 - £60,000 Customer Service Manager - £30,000 - £70,000 Psychologist - £36,000- £70,000 Certificates Certificate of completion Digital certificate - Included Get a CPD accredited PDF certificate for Free. Certificate of completion Hard copy certificate - £10.79 Get a CPD accredited Hardcopy certificate for Free. After successfully completing this Behaviour Management & Emotional Intelligence course, you get a PDF and a hardcopy certificate for free. The delivery charge of the hardcopy certificate inside the UK is Free and international students need to pay £9.99 to get their hardcopy certificate.

10 QLS Endorsed Courses for Archaeological Surveyor | 10 Endorsed Certificates Included | Life Time Access

🚀 Unlock Your Potential with the Shift Supervisor Course! 🚀 Are you ready to take your career to the next level? Introducing the Shift Supervisor Course, your gateway to success in the dynamic world of leadership and management. 🌟   Benefits of Taking the Shift Supervisor Course: 🔹 Develop Leadership Skills: Learn how to effectively lead a team, delegate tasks, and motivate others to achieve their best. Gain insights into communication strategies, conflict resolution techniques, and decision-making processes that will empower you to excel as a leader. 🔹 Enhance Operational Efficiency: Discover proven methods for optimizing workflow, managing resources, and implementing best practices to streamline operations. By mastering the art of efficient resource allocation and process improvement, you'll be equipped to drive productivity and maximize results. 🔹 Foster a Positive Work Environment: Cultivate a culture of collaboration, respect, and accountability within your team. Explore strategies for building trust, fostering employee engagement, and promoting a healthy work-life balance. As a Shift Supervisor, you'll play a pivotal role in creating a supportive and inclusive workplace where everyone can thrive. 🔹 Advance Your Career: With the Shift Supervisor Course under your belt, you'll be well-positioned to pursue exciting opportunities for career advancement. Whether you're aiming for a promotion within your current organization or seeking new challenges elsewhere, the leadership skills and practical knowledge you'll gain from this course will set you apart from the competition. 🔹 Stay Ahead of the Curve: In today's fast-paced business environment, continuous learning is key to staying relevant and adaptable. The Shift Supervisor Course provides you with the latest insights, trends, and best practices in leadership and management, ensuring that you're always one step ahead of the curve.   Who is this for? The Shift Supervisor Course is perfect for aspiring leaders, current supervisors, and anyone looking to take on greater responsibilities in their professional life. Whether you're in retail, hospitality, manufacturing, healthcare, or any other industry where leadership skills are essential, this course will empower you to succeed.   Career Path Upon completing the Shift Supervisor Course, a world of exciting opportunities awaits you. As a certified Shift Supervisor, you'll be qualified to take on a variety of leadership roles, including: 🔹 Shift Manager: Oversee daily operations and manage a team of employees to ensure smooth and efficient service delivery. 🔹 Department Supervisor: Lead a specific department within an organization, such as sales, customer service, or production, and drive performance improvements. 🔹 Team Leader: Inspire and motivate team members to achieve their goals, foster collaboration and innovation, and contribute to overall organizational success.   With your newfound leadership skills and expertise, you'll be well-equipped to climb the corporate ladder and achieve your career aspirations. Don't miss out on this opportunity to invest in yourself and your future success. Enroll in the Shift Supervisor Course today and embark on a transformative journey toward becoming a confident, capable, and respected leader in your field. 🌟   FAQ (Frequently Asked Questions) for Shift Supervisor Course Q1: What is the role of a shift supervisor? A shift supervisor plays a pivotal role in overseeing operations during their designated shift. They are responsible for managing and directing the activities of the team, ensuring adherence to company policies and procedures, and maintaining a safe and productive work environment. Additionally, shift supervisors often handle customer inquiries or complaints, address any issues that may arise, and coordinate with other departments or shifts as needed. Q2: What skills are essential for a shift supervisor? Effective communication, leadership, and problem-solving skills are essential for a shift supervisor. They must be able to communicate clearly with team members, delegate tasks efficiently, and resolve conflicts or issues that may arise during their shift. Strong organizational skills are also crucial for prioritizing tasks and ensuring that operations run smoothly. Q3: How can I excel as a shift supervisor? To excel as a shift supervisor, it's important to lead by example and demonstrate professionalism and competence in all aspects of the role. Building strong relationships with team members, providing clear direction and support, and actively seeking opportunities for improvement are key strategies for success. Additionally, staying updated on industry trends and best practices can help you stay ahead and adapt to changing circumstances. Q4: What challenges might a shift supervisor face? Shift supervisors may encounter various challenges in their role, including managing a diverse team, navigating unexpected issues or emergencies, and balancing competing priorities. Additionally, maintaining morale and motivation among team members, especially during busy or stressful periods, can be a challenge. However, with effective communication, problem-solving skills, and a proactive approach, many of these challenges can be overcome. Q5: Is there any specific training or certification required to become a shift supervisor? While specific requirements may vary depending on the industry and organization, many employers prefer candidates with previous supervisory experience or relevant training. Some companies may provide internal training programs for aspiring shift supervisors, covering topics such as leadership, conflict resolution, and operational procedures. Additionally, obtaining certifications related to management or leadership can demonstrate your commitment to the role and enhance your qualifications. It's advisable to check with individual employers or industry standards for any specific requirements. Course Curriculum Module 1 Financial Management for Duty Managers Financial Management for Duty Managers 00:00 Module 2 Leadership and Team Management Leadership and Team Management 00:00 Module 3 Conflict Resolution and Problem Solving Conflict Resolution and Problem Solving 00:00 Module 4 Essential Skills for Duty Managers Essential Skills for Duty Managers 00:00 Module 5 Communication Skills for Duty Managers Communication Skills for Duty Managers 00:00

Emergencies happens everyday and everywhere. Their responses require a dynamic and unique set of skills. Lives hang in the balance. Safety is the bottom-line. If an exciting and extraordinary career is what you're looking for, and if you want to contribute to society in a meaningful way, the Emergency Management Course will give you the opportunity to be the best you can be. Enter the exciting and growing field of Emergency Management. The Emergency Management Course is a comprehensive, distance delivered course that will provide you with a fundamental understanding of the opportunities and challenges in this dynamic, rapidly growing field. Practitioners in this area need to have both theoretical knowledge and practical skills in order to effectively mitigate against the risk of harm or loss for industry, public sector, community, individuals and government. You'll tackle risk assessment theory, terrorism, mitigation/prevention, response and recovery techniques. At the end of the day, your career will be a defining part of who you are. Manage your future today. What Will I Learn? Potential emergencies at venues and how to prepare to respond The purpose and function of an emergency control organisation What to include in emergency procedures Leadership, communication, situational awareness skills and how to be calm under pressure Requirements Be able to understand key concepts Be willing to add to learning by reading the additional material provided Introduction Welcome FREE 00:03:00 Meet your trainers 00:04:00 Is this course for you 00:04:00 Potential Emergencies for Venues Emergency Planning, identification and Analysis. Plus Fire Emergen 00:04:00 Bomb Threats 00:05:00 Active Shooter and Terrorism 00:03:00 Crowd Related Emergencies 00:03:00 Emergency Control Organisation ECO Considerations 00:06:00 Emergency Response Procedures Notification, Communication, Control, Response, Evacuation 00:08:00 Human Behaviour and Children 00:05:00 Lifts and Escalators, Media, People with Disabilities 00:04:00 Warden Skills Leadership and Communication in Emergencies 00:05:00 Being Calm Under Pressure and Situational Awareness 00:01:00 Tactical Decision Games, Drills and Exercises 00:09:00 Wrap Up Wrap Up 00:01:00 Course Certification

Medical Writing - Turning the language of medicine into narratives that heal and enlighten

The Negative Thought Pattern Interrupt does exactly what it says Course curriculum 1 Welcome to the course What is the Negative Thought Pattern Interrupt? About the Course Creator How to Navigate this course 2 1. Why Is this Technique So Useful Lesson 1.1: Outcomes and Their Effect Lesson 1.2: Cause and Effect Lesson 1.3: The Mind-Body Connection Lesson 1.4: Neurological Connections 3 2. How We Process Information and Communicate Lesson 2.1: A Communication Model Lesson 2.3: Behavioural Profiling Aide Memoire Lesson 2.3: How the Limbic System Affects Memory Lesson 2.4: Memory Graphics - Downloads Lesson 2.5: Influences on Your State of Mind Lesson 2.6: Emotional Response vs Decisions Lesson 2.7: The Behavioural Change Learning Cycle Behavioural Change Learning Cycle - Video Explanation Behavioural Change Learning Cycle PDF 4 3. Negative Thought Pattern Interrupt Lesson 3.1: Negative Thought Pattern Interrupt - What Is It? Lesson 3.2: NTPI - The Process Overview Lesson 3.3: NTPI - The Process in Detail Lesson 3.4: NTPI - Live Video Demo with Client Lesson 3.5: Assignment - Download the PDF and answer the questions on the video demo 5 Next Steps... More resources for you A few Feedback Questions Before you go...

This comprehensive course covers essential skills in office administration and effective time management. Participants will learn various aspects of office organization, communication, and productivity enhancement, enabling them to excel in administrative roles. From mastering communication skills to handling meetings and stress, this course equips learners with a well-rounded skill set for successful office administration. Learning Outcomes: Understand the fundamental principles of office administration. Develop effective communication and business writing skills. Master time management techniques for enhanced productivity. Learn stress management strategies to maintain a healthy work-life balance. Acquire proficiency in using Microsoft Office applications. Gain insights into organizing meetings and conferences successfully. Develop conflict management and resolution skills. Cultivate professionalism and business etiquette in workplace interactions. Why buy this Office Administration and Time Management Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Office Administration and Time Management Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals seeking to enhance their office administration skills. Professionals aiming to improve time management and productivity. Office managers, assistants, and administrative personnel. Anyone interested in developing effective communication and Microsoft Office skills. Prerequisites This Office Administration and Time Management Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good internet connection. Career path Office Administrator - Average Salary: £22,000 - £30,000 per year Administrative Coordinator - Average Salary: £25,000 - £35,000 per year Office Manager - Average Salary: £28,000 - £40,000 per year Executive Assistant - Average Salary: £30,000 - £45,000 per year Operations Supervisor - Average Salary: £32,000 - £48,000 per year Course Curriculum Module 01: Introduction to Office Administration Module 1: Introduction to Office Administration 00:17:00 Module 02: Skills of an Effective Administrator Module 2: Skills of an Effective Administrator 00:18:00 Module 03: Mail Services and Shipping Module 3: Mail Services and Shipping 00:27:00 Module 04: Effective Planning and Scheduling Module 4: Effective Planning and Scheduling 00:48:00 Module 05: Organising Meeting and Conferences Module 5: Organising Meeting and Conferences 00:27:00 Module 06: Business Writing Skills Module 6: Business Writing Skills 00:42:00 Module 07: Time Management Module 7: Time Management 00:37:00 Module 08: Stress Management Module 8: Stress Management 00:18:00 Module 09: Business Telephone Skills Module 9: Business Telephone Skills 00:21:00 Module 10: Communication Skills Module 10: Communication Skills 00:27:00 Module 11: Conflict Management Module 11: Conflict Management 00:16:00 Module 12:Business Etiquette Module 12: Business Etiquette 00:21:00 Module 13: Microsoft Office Skills Module 13: Microsoft Office Skills 00:07:00

Embark on a journey of self-discovery and empowerment in this self-esteem course. Uncover the factors that influence self-confidence and learn effective strategies to overcome obstacles and boost your self-worth. Develop essential communication skills, set meaningful goals, and discover ways to project confidence through appearance and behavior. Master the art of powerful presentations and gain coping techniques to navigate challenges and difficult situations. Learning Outcomes: Define and understand the concept of self-confidence and its importance. Identify obstacles that hinder self-esteem and ways to overcome them. Enhance communication skills for better self-expression and interaction. Learn goal-setting techniques to improve personal and professional growth. Explore methods to feel confident and project confidence through body language. Understand the impact of appearance on self-esteem and self-presentation. Develop effective presentation skills for conveying ideas and messages. Acquire coping strategies to manage stress and handle difficult behaviors. Why buy this Self Esteem?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Self Esteem you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Self Esteem course is ideal for Individuals seeking to boost their self-esteem and confidence. Anyone looking to improve their communication and presentation skills. Professionals aiming to enhance their personal and professional development. Individuals facing challenges in dealing with difficult behavior. Prerequisites This Self Esteem was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Personal Development Coach - Average Earnings: £25,000 - £50,000 per year. Communication Specialist - Average Earnings: £25,000 - £45,000 per year. Leadership Trainer - Average Earnings: £30,000 - £55,000 per year. Mental Health Advocate - Average Earnings: £20,000 - £40,000 per year. Public Speaker - Average Earnings: £25,000 - £60,000 per year. Course Curriculum Module One: What Does Self-Confidence Mean To You? What Does Self-Confidence Mean To You 01:00:00 Module Two: Obstacles to Our Goals Obstacles to Our Goals 01:00:00 Module Three: Communication Skills Communication Skills 01:00:00 Module Four: The Importance of Goal Setting The Importance of Goal Setting 01:00:00 Module Five: Feeling the Part Feeling the Part 01:00:00 Module Six: Looking the Part Looking the Part 01:00:00 Module Seven: Sounding the Part Sounding the Part 00:09:00 Module Eight: Powerful Presentations Powerful Presentations 00:30:00 Module Nine: Coping Techniques Coping Techniques 01:00:00 Module Ten: Dealing with Difficult Behavior Dealing with Difficult Behavior 00:30:00 Recommended Reading Recommended Reading : Self Esteem 00:00:00