10426 Communication courses in Cardiff delivered Online

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About this Virtual Instructor Led Training (VILT) This Virtual Instructor Led Training (VILT) course presents advanced methodologies that implement demand response and energy conservation programs in light of the integration of new technologies, regulatory changes and the accelerated penetration of renewable energy resources. This VILT course provides examples and case studies from North American and European jurisdictions covering the operational flexibilities on the demand side including requirements for new building codes to achieve zero net energy. The course describes a public agency's goals and objectives for conserving and otherwise reducing energy consumption and managing its demand for energy. This course presents the demand response implemented for economics and system security such as system balancing and relieving transmission congestion, or for system adequacy. The course also presents the principal attributes of conservation programs and the associated success criteria. In a system with increased penetration of renewable resources, demand response provides flexibility to system operators, helping them to maintain the reliability and the security of supply. Demand response is presented as a competitive alternative to additional power sources, enhancing competition and liquidity in electricity markets. The unique characteristics are discussed from a local, consumer centric and also from a system perspective bringing to life the ever changing paradigm for delivery energy to customers. Interoperability aspects and standards are discussed, as well as the consumer centric paradigm of Transactive Energy with IOT enabled flexibilities at system level, distribution networks and microgrids. The VILT course introduces the blockchain as a new line of defense against cyber threats and its increasing application in P2P transactions and renewable certificates. Our trainer's industry experience spans three decades with one of the largest Canadian utilities where she led or contributed to large operational studies and energy policies and decades of work with IEEE, NSERC and CIGRE. Our key expert also approaches to the cross sectional, interdisciplinary state of the art methodologies brings real life experience of recent industry developments. Training Objectives Innovative Digital Technologies How systems Facilitate Operational Flexibility on the Demand Side The Ecosystem of Demand Side Management Programs Advanced Machine Learning techniques with examples from CAISO Regulatory Policy Context and how to reduce regulatory barriers Industry Examples from NERC and ENTSO Relevant Industry standards: IEEE and IEC Manage Congestion with Distributed Operational Flexibilities: Grid to Distribution Controls; examples from NERC (NA) and ENTSO (Europe) Grid solutions with IEC 61850 communication protocols Decentralized grid controls The New Grid with accelerated V2G and Microgrids How DSM is and will be applied in Your System: Examples and discussions Target Audience Regulators and government agencies advising on public energy conservation programs All professionals interested in expanding their expertise, or advancing their career, or take on management and leadership roles in the rapidly evolving energy sector Energy professionals implementing demand side management, particularly in power systems with increased renewable penetration, to allow the much needed operational flexibility paramount to maintaining the reliability and stability of the power system and in the same time offering all classes of customers flexible and economical choices Any utility professional interested in understanding the new developments in the power industry Course Level Basic or Foundation Training Methods The VILT course will be delivered online in 5 half-day sessions comprising 4 hours per day, with 2 x 10 minutes break per day, including time for lectures, discussion, quizzes and short classroom exercises. Course Duration: 5 half-day sessions, 4 hours per session (20 hours in total). Trainer Your first expert course leader is a Utility Executive with extensive global experience in power system operation and planning, energy markets, enterprise risk and regulatory oversight. She consults on energy markets integrating renewable resources from planning to operation. She led complex projects in operations and conducted long term planning studies to support planning and operational reliability standards. Specializing in Smart Grids, Operational flexibilities, Renewable generation, Reliability, Financial Engineering, Energy Markets and Power System Integration, she was recently engaged by the Inter-American Development Bank/MHI in Guyana. She was the Operations Expert in the regulatory assessment in Oman. She is a registered member of the Professional Engineers of Ontario, Canada. She is also a contributing member to the IEEE Standards Association, WG Blockchain P2418.5. With over 25 years with Ontario Power Generation (Revenue $1.2 Billion CAD, I/S 16 GW), she served as Canadian representative in CIGRE, committee member in NSERC (Natural Sciences and Engineering Research Council of Canada), and Senior Member IEEE and Elsevier since the 90ties. Our key expert chaired international conferences, lectured on several continents, published a book on Reliability and Security of Nuclear Power Plants, contributed to IEEE and PMAPS and published in the Ontario Journal for Public Policy, Canada. She delivered seminars organized by the Power Engineering Society, IEEE plus seminars to power companies worldwide, including Oman, Thailand, Saudi Arabia, Malaysia, Indonesia, Portugal, South Africa, Japan, Romania, and Guyana. Your second expert course leader is the co-founder and Director of Research at Xesto Inc. Xesto is a spatial computing AI startup based in Toronto, Canada and it has been voted as Toronto's Best Tech Startup 2019 and was named one of the top 10 'Canadian AI Startups to Watch' as well as one of 6th International finalists for the VW Siemens Startup Challenge, resulting in a partnership. His latest app Xesto-Fit demonstrates how advanced AI and machine learning is applied to the e-commerce industry, as a result of which Xesto has been recently featured in TechCrunch. He specializes in both applied and theoretical machine learning and has extensive experience in both industrial and academic research. He is specialized in Artificial Intelligence with multiple industrial applications. At Xesto, he leads projects that focus on applying cutting edge research at the intersection of spatial analysis, differential geometry, optimization of deep neural networks, and statistics to build scalable rigorous and real time performing systems that will change the way humans interact with technology. In addition, he is a Ph.D candidate in the Mathematics department at UofT, focusing on applied mathematics. His academic research interests are in applying advanced mathematical methods to the computational and statistical sciences. He earned a Bachelor's and MSc in Mathematics, both at the University of Toronto. Having presented at research seminars as well as instructing engineers on various levels, he has the ability to distill advanced theoretical concept to diverse audiences on all levels. In addition to research, our key expert is also an avid traveler and plays the violin. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Grateful Leadership™ - Using the Power of Acknowledgment­® to Engage All Your People and Achieve Superior Results (On-Demand) Grateful Leaders can tap into the power of personal commitment and dedication by acknowledging people in an authentic and heartfelt manner. Those leaders who model true acknowledgment behavior will inspire others to do the same and to want to dramatically increase their levels of contribution to the organization, making the power of acknowledgment transformational. What you will Learn You'll learn how to: Understand and develop the capability to act upon the need for Grateful Leadership to create a culture of appreciation in the workplace Understand the potentially huge benefits of Grateful Leadership in the workplace Overcome the barriers to using acknowledgment Demonstrate the language and subtleties of authentic and heartfelt acknowledgement behavior Describe the Seven Principles of Acknowledgment for 'High-Interest Benefits' in the context of participant's personal leadership style Describe how to coach teams, managers, and other corporate stakeholders in using Grateful Leadership to produce breakthrough results Getting Started Introductions Course goals and objectives Introspection on the practice of Grateful Leadership The Workforce Engagement Sustainability Challenge Employees who are engaged, not engaged, and actively disengaged The costs of non-engagement Meeting the workforce engagement challenge Acknowledgment, Engagement, and Leadership Acknowledgment and its benefits Recognition versus acknowledgment 'Challenging people' case study Blanchard, Covey, Keith (Servant Leadership): how acknowledgment fits into these leadership models Leadership and acknowledgment The 5 C's - Consciousness, Courage, Choice, Communication, Commitment Employing the Power of Acknowledgment Overcoming barriers to acknowledgment The Seven High-Interest Benefits Principles of Acknowledgment Exploring the acknowledgment process Applying the Principles of Acknowledgment within the Context of Your Personal Leadership Style Case study The ROI of Grateful Leadership Creating your Grateful Leadership Personal Action Plan™ Creating a Vision Statement for your organization that incorporates Grateful Leadership into your corporate culture The 360° Grateful Leadership Competency Assessment

Elite EA/PA Forum We are delighted to announce the Elite EA/PA Forum for the UK & Ireland will be on the 13th November 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator - AM: Monika Turner The Confident Assistant - Speak Up, Go After What You Want & Create The Future You Deserve: Develop practical strategies to negotiate workload, boundaries, and career growth with confidence. Learn assertive communication techniques to handle challenging conversations effectively. Build self-advocacy skills to articulate your value and influence outcomes in the workplace. Monika Turner Career Bio: Monika Anna Turner is an ICF-certified Leadership and Executive coach with over seven years of experience helping professionals unlock their confidence, elevate their voice, and lead with authenticity. Before stepping into coaching, she built a successful career as a Personal Assistant, Executive Assistant, and ultimately Chief Of Staff —giving her a deep understanding of the unique challenges and strengths of support roles. Originally from Poland, Monika knows firsthand what it’s like to question your voice and your value—especially in a second language. Her journey from self-doubt to self-assurance informs everything she does today. Through her coaching, she empowers assistants and leaders alike to move beyond fear, speak up and create fulfilling careers they’re proud of. Panel Fabiana Goncalves Executive Assistant to Global VP PerfectDraft & PerfectDraft Commercial Director An accomplished C-Suite Executive & Personal Assistant, I bring over a decade of experience supporting top-level leadership—including CEOs, Founders, and Executive Teams—across multinational and national organizations. I specialize in executive support that goes far beyond calendar management, contributing as a strategic partner in decision-making, operations, and leadership effectiveness. Known for my discretion, diplomacy, and operational precision, I help executives stay focused on what matters most—by anticipating needs, managing complexity, and driving efficiency in both corporate and personal domains. I bring a strategic lens to every task, balancing immediate priorities with long-term objectives. With a proactive mindset, sharp judgment, and strong communication skills, I serve as a trusted advisor and problem-solver in fast-paced, high-stakes environments. Rebecca Polson Executive Support Manager to the Chief Executive An award-winning Executive Assistant with over 10 years’ experience across the higher education, charity, private, and public sectors. Currently Executive Support Manager to the Chief Executive at Alzheimer’s Research UK, she provides high-level support in the fast-paced, mission-driven environment of the largest dementia research charity in the UK. Her previous roles include supporting senior leaders at the Natural History Museum, the Incorporated Society of Musicians, and the Royal College of Music. She brings expertise in executive support, governance, stakeholder engagement, and complex diary and project management. Named PA of the Year in 2023 and a finalist in the SecsintheCity PA of the Year Awards, she is known for her professionalism, discretion, and ability to stay ahead of the needs of the people and organisations she supports. Ola Boddington Senior Executive Assistant As a seasoned Executive Assistant, she has honed her skills in management and project planning over the years. She has worked with various organisations, including Zoa, Signal AI, and ConsenSys, where she provided high-level administrative support to senior executives. Her expertise lies in managing complex schedules, coordinating travel arrangements, and ensuring seamless communication among team members. She is also proficient in using various software tools to streamline workflows and enhance productivity. She is passionate about delivering exceptional service and contributing to the success of the teams she works with. Claudine Martin Senior Executive Assistant Claudine is a highly skilled Senior Executive Assistant, currently supporting the Head of BNY Pershing EMEA. With a distinguished career spanning nearly 17 years in the British Army, Claudine retired in 2023 at the rank of Staff Sergeant, bringing a wealth of experience in high-pressure environments and strategic operations to her current role. Throughout her military career, Claudine specialised in Human Resources, and served as the Personal Assistant to the Army Director of Engagement and Communication at the Ministry of Defence. In this capacity, she played a pivotal role in the planning and execution of significant events and initiatives, showcasing her exceptional organisational skills and attention to detail. Her dedication and professionalism were recognised when she was awarded PA of the Year in 2019 by PA Life. An advocate for the Executive Assistant profession, Claudine is also a sought-after public speaker. She regularly shares her insights at industry events, including the PA Show, and serves as an advisory board member, contributing to the ongoing development and recognition of the profession. Claudine is passionate about empowering others and has previously mentored young people through the Diana Award, a programme established in honour of Princess Diana to support disadvantaged youth. Additionally, she has participated in Fast Forward 15, a mentoring initiative aimed at women aspiring to build careers in events, hospitality, or related industries. With her extensive experience, dedication to excellence, and commitment to mentorship, Claudine continues to make a significant impact in her field and inspire the next generation of leaders. She proudly represented the UK at the Invictus Games 2023, showcasing her unwavering determination and unwavering spirit. In her spare time, Claudine enjoys park run and writing poems. The Importance of Becoming a Strategic Advisor Learn how to shift from reactive to proactive. Develop the mindset and behaviours of a strategic advisor. Understand how to add value beyond your job description. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑 Media outlets/organisations will not be permitted to attend this event.

Are you a teacher that wants to improve your classroom environment? Do you have questions about supporting children with their behaviour, communication and relationships? Book a 30 minute / 1 hour 1:1 coaching call. My coaching model will provide you with practical solutions to help you create a calm classroom environment. Discounts offered to subscribers.

Getting Started OTHM Level 4 Diploma in Information Technology gives an overview of how the information technology sector can influence the scope of the learning environment in the present scenario. This course helps learners learn about the role of Information technology in business communication. The qualification helps the learner to understand the role of IT in productivity and profitability in high levels of business operations. Key Benefits The qualification will benefit learners to: To understand the role of IT in productivity and profitability in high levels of business operations. To attain the practical knowledge, skills, capabilities and competencies assessed in academic terms as equivalent to Higher National Certificates (HNC) and Year 1 of a three-year UK Bachelor's degree programme. To learn the fundamentals of cyber security, protection methods and how to manage a cyber-security attack. To attain a basic understanding of object-oriented programming languages and how to produce effective code. To gain a perspective on software development and the basic principles of algorithms. To create awareness of system analysis and design in an organisational context. To provide learners with an understanding of current web and mobile application design technology and the practices and tools used. To understand computer networking essentials and cloud technologies, their operating principles, protocols, standards, security considerations, and prototypes associated with this field. To understand the interaction between communications, knowledge and information. Completing the OTHM Level 4 Diploma in Information Technology provides learners with the opportunity for various academic progressions, including the OTHM Level 5 Diploma in Information Technology. Ofqual (Office of the Qualifications and Examinations Regulation) approves and regulates the qualification.   Key Highlights Do you want to avoid the recent technological know-how of Information Technology in Business Communication? Then, the OTHM Level 4 Diploma in Information Technology is the ideal starting point for your career journey. The program allows the learners to develop a broad base of knowledge and skills that will enable them to work in various roles in the IT industry. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our OTHM-approved tutors, who would be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The OTHM Level 4 Diploma in Information Technology can open many career pathways including, but not limited to: Application Analyst with an estimated average salary of £36,015 per annum Database Administrator, with an estimated average salary of £38,246 per annum Games Developer with an estimated average salary of £28,905 per annum Information Systems Manager, with an estimated average salary of £44,785 per annum IT Consultant with an estimated average salary of £37,485 per annum Systems Analyst, with an estimated average salary of £37,500 per annum Web Designer with an estimated average salary of £29,235 per annum About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only). Assessment Time-constrained scenario-based assignments. No examinations. Entry Requirements Learners must be 18 years old or older. Relevant NQF/QCF/RQF Level 3 Diploma or equivalent. International students whose first language is not English must score 5.5 or above in the IELTS Examination or equivalent. Progression Learners completing the OTHM Level 4 Diploma in Information Technology will allow progress to: OTHM Level 5 Diploma in Information Technology. Why gain a OTHM Qualification? Industry-focused programmes which meet global standards. Programs reviewed by highly qualified experts in the relevant sector. Career enhancement through advanced knowledge and skills that meet 21st-century employer needs. Availability of globally approved centres for enrolling in the desired program. Availability of flexible study options. The OTHM Level 4 Diploma in Information Technology consists of 6 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 480 Guided Learning Hours (GLH) for the completed qualification Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Programming Foundations Reference No : A/617/2265 Credit : 20 || TQT : 200 Unit I entitles basic understanding of Object-oriented programming languages and how to produce effective code. Unit I also helps the non-programming technical staff to gain an idea about software development. The course is language neutral and teaches general concepts. UNIT2- System Analysis and Design Reference No : F/617/2266 Credit : 20 || TQT : 200 Unit II focuses on developing learners' awareness of analysis and design in an organisational context. The unit also contains various techniques used within systems analysis and design and the methodologies used in the system development process. UNIT3- Web and Multimedia Applications Reference No : J/617/2267 Credit : 20 || TQT : 200 The unit aims to provide learners with an understanding of current design technology and the practices and tools used. The learner will develop the ability to create new websites and will gain advance skills in web development. UNIT4- Computer and Network Technology Reference No : L/617/2268 Credit : 20 || TQT : 200 The Unit enables the learners with knowledge of computer networking essentials, how they operate, protocols, standards, security considerations and the prototypes associated with a range of networking technologies. Learners will also explore a range of hardware and related software and will learn to configure and install these UNIT5- Software Development Reference No : R/617/2269 Credit : 20 || TQT : 200 Unit V introduces the learners about the fundamental concepts of programming by focusing on software development process. It also briefs about the tools that assist in this process. Learners are given the choice to use a programming language of their choice. UNIT6- Managing Business Information Reference No : J/617/2270 Credit : 20 || TQT : 200 Unit covers the influence of IT system in keeping a company up to date with communication and knowledge. Learners will understand the interaction between communications, knowledge and information. It also briefs how IT systems can be used as a management tool for collecting, storing, disseminating and providing access to knowledge and information. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Set your course for a thriving career in travel and tourism management. Our Travel & Tourism Management Career Track Diploma equips you with essential skills to excel in this exciting industry, creating memorable experiences for travellers worldwide. **16 Free CPD Certificates** Dive into the exciting world of Travel & Tourism with our complete Career Track Diploma. This pack includes 16 courses covering everything from tourism basics, looking after hotel guests, and getting better at talking and growing yourself. Whether you're new to the industry or aiming to upgrade your expertise, this diploma will equip you with the tools to excel in the competitive travel and tourism market. From mastering the intricacies of event management to understanding the logistics behind travel arrangements, the curriculum strikes a harmonious balance between theoretical knowledge and practical insights. With a focus on developing key leadership and organisational skills, you'll emerge as a well-rounded professional, ready to shape the future of travel and tourism. Learning Outcomes Understand the fundamentals of tourism and travel management. Develop insights into hospitality and event management. Cultivate essential communication and reporting skills. Enhance personal and time management capabilities. Acquire knowledge in Six Sigma for project management. Discover the art of travel blogging. Key Features Accredited by CPD Instant e-certificate Fully online, interactive Tourism Management courses with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases How you will benefit from this Travel & Tourism Management Career Track Diploma All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Each course within this Travel & Tourism Management Career Track Diploma is thoughtfully crafted to deepen your understanding of different Travel and Tourism concepts and arm you with theoretical knowledge and skills vital to the Travel and Tourism sector. Course 1: Tourism Management Delve deep into the intricacies of the tourism sector, exploring core concepts and industry practices. Course 2: Travel and Tourism Discover the broad world of travel, from trip planning to understanding traveller behaviour. Course 3: Hospitality Unveil the art of impeccable service, learning the essentials of guest satisfaction and hotel operations. Course 4: Hospitality Assessor Evaluate and assess hospitality standards to ensure exceptional service quality and consistency. Course 5: Event and Hospitality Management Master the dynamics of event planning whilst integrating key hospitality components for memorable experiences. Course 6: Hospitality and Tourism Management Integrate key knowledge areas, merging the worlds of hospitality and tourism for a holistic approach. Course 7: Travel Agent Navigate the role of travel agents, from itinerary planning to client consultations. Course 8: Transport And Logistic Understand the backbone of travel - transport logistics, ensuring smooth and efficient movement. Course 9: Communication and Organisational Skills Enhance your communication prowess and learn to organise tasks and teams efficiently. Course 10: Personal Development Skills Invest in personal growth, focusing on self-awareness, resilience, and continuous learning. Course 11: Leadership & Management: Interpersonal Skills Hone leadership qualities and manage teams with effective interpersonal interactions. Course 12: Effective Organisational Reporting Master the art of producing clear, concise, and effective organisational reports. Course 13: Time Management Skills Maximise productivity by mastering the skill of managing time effectively and setting priorities. Course 14: Effective Communication Training Level-3 Elevate your communication skills, ensuring clarity, empathy, and assertiveness in interactions. Course 15: Project Management: Six Sigma Introduce yourself to Six Sigma methodology, optimising processes for improved project outcomes. Course 16: Travel Blogger Dive into the digital realm of travel, crafting engaging content and captivating travel stories. Accreditation: All of our courses included in thisTravel & Tourism Management Career Track Diploma are fully CPDQS accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification: Once you've successfully completed the courses in this bundle, you will immediately be sent digital certificates for each course. CPD 65 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Travel & Tourism Management Career Track Diploma will benefit the following professionals in the Travel and Tourism field, whether you are an aspiring professional or holding an experienced role in the sector. Aspiring travel consultants or agents. Individuals keen on hospitality management roles. Those considering a career in event management. Enthusiasts looking to delve into travel blogging. Individuals aiming to strengthen leadership abilities. Professionals seeking improved organisational skills. Graduates exploring diverse sectors within tourism. Career switchers intrigued by travel & tourism industry. Requirements There are no formal requirements for this Travel & Tourism Management Career Track Diploma to be enrolled. Career path This Travel & Tourism Management Career Track Diploma will help you understand the fundamental knowledge required in the following career paths - Travel Consultant Hospitality Manager Event Coordinator Travel Blogger Tourism Promotion Officer Transport & Logistics Coordinator. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Working With Aggressive People Certification Unfortunately, aggressive people are everywhere. Regardless of what your type of job is or your role within your organisation, there is a good chance that you are going to have to work with an aggressive individual at some point. If you are not prepared, this can create a lot of stress and anxiety, which can make work seem unbearable and it can quickly spill over into your personal life. Learning how to cope before it becomes problematic is the best way to handle what could otherwise be a potentially difficult situation. This course goes into detail about how to work well, even if one or more of your colleagues has an aggressive personality. It begins by discussing the various types of aggression that you are likely to encounter at work. Next, we review a few strategies that are successful when used with aggressive people. One of these strategies is to become more assertive in your own communication, which is covered in detail. Finally, we give you instructions on how to quickly resolve workplace issues to reduce the impact of any aggressive behaviour.   You Will Learn: The difference between hostile expressions, obstructive behaviours and direct aggression How to identify which category of aggressive behaviour you are dealing with at any given time The different ways in which passive-aggressive and overtly aggressive individuals behave at work The best strategies you can use in order to deal with aggressive behaviour The importance of assertive communication at work, especially when dealing with aggressive colleagues Benefits of Taking This Course: Working in a calmer, healthier and more positive environment Learning the importance and versatility of 'I' statements when dealing with an aggressive person at work Learning how to build up your assertive communication skills Learning the three-step conflict resolution method and how you can apply it to tense situations involving aggressive individuals Feeling less stressed while at work

Introduction: Once a project officially kicks-off, it enters the development stage. This is essentially the phase at which the project begins to slowly materialise, with team members actively working towards achieving the goal. At this point, stakeholders have been consulted, the project has been pitched and accepted, and it is now time to move into the development phase. During the development stage, a project will go through its conception, initiation, implementation and follow-up phases. At some point during the development stage, team members will begin to create test scenarios, which will lead into the testing phase. The testing phase is the examination and investigation period of a project, which is intended to inform stakeholders of performance levels and allow them to evaluate potential failure risks. In this course, we will identify and study the key aspects that are needed for the successful completion of a project and the importance of project testing. What we will learn in this course: The phases of project development: initiation, planning, design, execution, implementation, testing and monitoring How to develop a project concept The importance of time and communication management The need for project testing The benefits of this course are: You will understand the phases of project development and testing, which will help in building a proper project plan You will learn how to put together a project concept easily and effectively You will learn how to implement a time and communication management plan that will help team members stay on track You will understand the importance of project testing and what happens if parts of the project are neglected Course Modules/Lessons Module 01: The Seven Phases of Project Development: Initiation, Planning, Design, Execution, Implementation, Testing and Monitoring Module 02: How to Develop a Project Concept Module 03: The Important Role of Time Management and Communication Module 04: The Need for Project Testing

Description Social Skills Diploma Embark on a journey of transformation and empowerment with the online Social Skills Diploma course. This comprehensive programme provides learners with an in-depth understanding of key concepts necessary for improving social interactions, enhancing relationships, and facilitating effective communication. The Social Skills Diploma course emphasises the crucial role that our social abilities play in our lives. It equips learners with practical techniques for bolstering these abilities, enabling them to navigate the social realm with ease and confidence. From the principles of effective communication to strategies for increasing social appeal, this course covers an array of essential topics. A key aspect of this online Social Skills Diploma course involves identifying and overcoming barriers to socialising. It addresses the common challenges that individuals may face, offering insightful guidance on how to break through these barriers. The course will also highlight the importance of understanding others' perspectives, fostering empathy, and developing effective coping mechanisms for social discomfort. Building on this foundation, the Social Skills Diploma course dives into the art of conversation. It introduces learners to the nuances of initiating and maintaining engaging dialogues, adjusting to various contexts, and handling conversations in specific situations. The course provides a rich exploration of conversational tactics, illuminating common errors, and offering guidance for their avoidance and correction. Listening, an often overlooked but incredibly significant social skill, is given substantial emphasis in this online course. Learners will be guided on how to hone their active listening abilities, enabling them to comprehend, respond, and interact more effectively. This important skill enhances mutual understanding and contributes to the overall success of interpersonal communication. The Social Skills Diploma course also covers strategies for increasing social appeal. It offers insights into the factors that make individuals more attractive and likable in social settings. These factors can range from body language and non-verbal cues to the art of small talk, and understanding how to use them effectively can significantly enhance one's social appeal. Another important focus of the course is the development of meaningful friendships. It delves into the complex dynamics of friend relationships, offering guidance on how to build, maintain, and deepen these crucial bonds. The course also addresses common problems in making friends, providing learners with practical strategies for overcoming these issues. Last but not least, the online Social Skills Diploma course takes learners through the process of adjusting their social skills. It encourages self-awareness and introspection, guiding learners on how to adapt their behaviour based on different social contexts and interpersonal dynamics. The skills and knowledge acquired through this course can have a profound impact, enhancing personal and professional relationships alike. Whether you're seeking to improve your personal interactions, aspiring to excel in a professional setting, or simply wish to understand the complexities of social dynamics better, this online Social Skills Diploma course could be the stepping stone towards a more socially adept and fulfilling life. Don't miss this opportunity to expand your social prowess and increase your overall confidence in any social situation. Enrol today and commence your journey towards becoming a more adept, socially aware, and empowered individual. With this diploma under your belt, your journey towards enhanced social effectiveness and adaptability will truly have begun. What you will learn 1:Enhancing Our Social Abilities 2:Barriers to Socialising 3:Conversations 4:Conversations in Specific Situations 5:Listening 6:Common Conversational Errors 7:Increasing Social Appeal 8:Friendship 9:Dealing with Problems in Making Friends 10:Adjusting to Social Skills Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.