9216 Communication courses in Congleton delivered On Demand

Transform your customer service expertise with our Advanced Diploma in Customer Service. Gain a comprehensive understanding of industry best practices, advanced communication strategies, and cutting-edge customer-centric approaches. Elevate your skills, boost customer satisfaction, and propel your career to new heights. Enroll now for a specialized program designed to empower you with the knowledge and tools needed to excel in the dynamic world of customer service.

In a world full of digital forms and fast-paced deals, knowing your customer is more than just a checkbox—it’s a necessity. The KYC: 8-in-1 Premium Courses Bundle blends key skills in identity verification, marketing communications, and negotiation to prepare you for client-focused work with confidence (and a solid structure). From crafting persuasive sales copy to understanding marketing funnels and regulatory expectations, this bundle offers a balanced overview of how organisations manage outreach and customer relationships. Ideal for sales reps, support staff, or anyone eyeing a client-facing role, these courses equip learners with focused knowledge, sharp writing ability, and ethical business awareness. There's even a module on viral marketing—because you never know what might trend next Tuesday. Learning Outcomes: Understand the essentials of Know Your Customer (KYC) procedures. Learn persuasive writing techniques for sales and marketing. Explore copywriting methods for different audiences and media. Study online marketing, including email and viral strategies. Gain skills in negotiation for customer or client-facing roles. Learn the basics of network and affiliate marketing models. Who is this Course For: Professionals handling client onboarding or data validation. Sales teams looking to sharpen their writing strategy. Marketing staff aiming to refine email techniques. Admin staff working with customer documentation. Entrepreneurs growing an online service or brand. Freelancers writing web content or product descriptions. Business students learning digital customer engagement. Anyone involved in marketing or sales communications. Career Path (with Average UK Salaries): KYC Analyst – £35,000/year Digital Marketing Assistant – £26,000/year Sales Copywriter – £30,000/year Email Marketing Executive – £32,000/year Marketing Coordinator – £28,500/year Network Marketing Representative – £25,000/year

Receptionists are the welcoming face and organisational heartbeat of any office. This 8-in-1 course bundle covers administrative essentials from Microsoft Word and Outlook to GDPR and IT basics, ensuring you can handle the front desk with confidence. Whether scheduling online meetings or managing data entry, this training covers the technical and organisational tasks that keep offices running smoothly. Ideal for new or experienced receptionists, it offers a solid foundation in digital tools and professional office procedures. 🎯 Learning Outcomes: Learn effective administration and organisational techniques. Develop skills in managing online meetings and calendars. Gain proficiency in Microsoft Word and Outlook applications. Understand GDPR regulations and data protection principles. Build confidence in IT basics and troubleshooting. Improve accuracy in data entry and record keeping. 👤 Who is this Course For: New receptionists entering office administration roles. Experienced front desk staff updating their digital skills. Administrative assistants supporting busy office environments. Office managers overseeing team schedules and communications. Customer service staff handling enquiries and bookings. Data entry clerks needing accuracy and GDPR awareness. Virtual assistants managing remote office tasks. Anyone looking to improve office software proficiency. 💼 Career Path (UK Average Salaries): Receptionist – £20,000 per year Administrative Assistant – £22,000 per year Data Entry Clerk – £21,000 per year Office Manager – £28,000 per year Customer Service Advisor – £23,000 per year Virtual Assistant – £24,000 per year

Boost your employability in the legal and business sectors with the Legal Secretaries Diploma: 8-in-1 Premium Online Courses Bundle — your toolkit for thriving in legal support, virtual assistance, and law firm admin roles. 📄 This diploma teaches you the professional competencies that employers demand: report writing, proofreading, minute taking, property law, criminal law, and business administration. 🧠 Whether applying to legal offices, corporate law departments, or virtual support roles, this training gives your CV the polish and power it needs. 💬 Compete High is consistently rated 4.8 on Reviews.io and 4.3 on Trustpilot. 📝 Description Legal secretaries play a vital role in how law offices function. From handling confidential documents to drafting communications, accuracy and legal awareness are key. Great for: Virtual legal assistants Admins in legal or compliance teams Office support in law and property firms Entry into paralegal support roles Gain career-defining skills in: Report writing and editing Minute taking and legal documentation Admin and property law fundamentals ❓ FAQ Q: Is this suitable for beginners? A: Yes — it’s perfect for those new to the legal or administrative field. Q: Does this suit remote work goals? A: Absolutely — virtual assistant roles are rising, and this bundle supports those ambitions. Q: Is the provider reputable? A: Compete High scores 4.8 on Reviews.io and 4.3 on Trustpilot for learner satisfaction.

IT support is the backbone of every modern workplace, handling everything from system glitches to data security concerns. This 8 in 1 IT Support Training Premium Bundle delivers a solid grounding in essential IT knowledge, covering cybersecurity, GDPR, and Microsoft Office tools like Word, Excel, Access, and Outlook. It’s tailored for those looking to improve technical understanding and boost their efficiency in digital environments. Alongside the technology, the course includes important regulation insights to help protect data and maintain ethical standards in any organisation. Whether you’re stepping into IT support or enhancing your current role, this bundle equips you with skills to manage systems and information confidently and responsibly. Learning Outcomes Understand core IT principles and system support basics. Learn cybersecurity fundamentals to safeguard digital environments. Gain knowledge of GDPR for data protection awareness. Develop proficiency in Microsoft Word and document creation. Improve spreadsheet skills using Microsoft Excel tools. Explore email management and database basics in Outlook and Access. Who is this Course For Aspiring IT support technicians entering the technology sector. Office staff managing IT-related tasks and communications. Data handlers responsible for maintaining privacy and GDPR rules. IT administrators improving Microsoft Office proficiency. Professionals supporting cybersecurity measures in organisations. Remote workers managing digital files and emails efficiently. Career changers interested in foundational IT and security skills. Helpdesk and technical support staff seeking online training. Career Path IT Support Technician – £22,000 to £30,000 per year Cybersecurity Analyst (Entry level) – £28,000 to £38,000 per year Data Protection Officer – £30,000 to £40,000 per year Microsoft Office Specialist – £24,000 to £32,000 per year Helpdesk Analyst – £22,000 to £29,000 per year IT Administrator – £25,000 to £33,000 per year

Description: Numerous sales representatives are so busy trying to 'sell' their items and services that they sometimes miss completely what the purchaser needs. Our advanced selling skills course is designed to prepare the existing sales people at various levels with the necessary administration abilities to accomplish sales target delivery, through the efficient use of various sales channels such as telesales campaigns, field or rep sales, trade shows, etc. There are plenty of tips and advice available for business people who want to make their business work, and if they are prepared to put in the time and effort, then there is no reason why they won't succeed. Who is this course for? This course would be ideal for Professionals, who work in the business or corporate setting. People who are interested in learning more about sales management and are struggling with marketing and selling their products to the market. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: This Advanced Selling Skills Course is a useful qualification to possess, and would be beneficial for the following careers: Account Manager Business Development Executive Producers Group Account Director Marketing Manager Sales Specialists Strategist And Much More! Sales Management Sales Management- Part 1 01:00:00 Sales Management- Part 2 01:00:00 Sales Management- Part 3 01:00:00 Sales Management- part 4 01:00:00 Sales Management- Part 5 01:00:00 Sales Management- Part 6 01:00:00 Sales Management- Part 7 01:00:00 Increasing Sales Technique Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Salesmanship Introduction 00:15:00 The 7 Basic Requirements to Sell Anything to Anyone 01:00:00 The First Requirement -Sell Yourself, Use a Great Story 01:00:00 The Second Requirement -Creating the Undeniable Need 01:00:00 The Third Requirement - Stamping Your Authority 01:00:00 The Fourth Requirement -Creating the Sense of Urgency 01:00:00 The Fifth Requirement -Making Them Accountable with Free Gifts 00:30:00 The Fifth Requirement -Making Them Accountable with Free Gifts 00:30:00 The Seventh Requirement -Keep the Interest Factor Alive 01:00:00 What You Can Sell and What You Cannot - Some Taboos 00:30:00 Quest to Become Perfect in the Art of Salesmanship 01:00:00 Conclusion 00:15:00 Mock Exam Mock Exam - Advanced Selling Skills 00:20:00 Final Exam Final Exam - Advanced Selling Skills 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Elevate your child's potential with our comprehensive Child Literacy & Language Development Training. Unlock the key to effective communication and academic success through specialized programs designed to nurture language skills, foster a love for reading, and empower young minds. Join us on a journey of discovery, where language becomes a gateway to lifelong learning and limitless opportunities. Enroll today for a brighter future filled with literacy, language proficiency, and the joy of knowledge.

In this practical course, you will learn to develop a complete understanding of all the concepts and topics you need to master in order to achieve the most sought-after networking certification today. With its easy-to-understand, structured approach, this course will enable you to master Cisco networking to the CCNA level, and beyond, in no time.

The Site Safety Management – Training Course offers a focused, in-depth exploration of construction site safety, tailored for anyone responsible for overseeing health and safety measures in the industry. With detailed guidance across 17 expertly designed modules, this training walks through legal frameworks, safety protocols, risk assessment, emergency procedures, and documentation standards – all essential knowledge for effective site supervision. From handling electrical incidents to managing confined spaces and working at height, this course provides structured content that reflects the realities and responsibilities of modern construction safety. Whether you’re aiming to refresh your knowledge or seeking structured guidance in a managerial role, this course provides clear, practical instruction in risk control, site-specific documentation, and regulatory obligations. You'll explore everything from health and safety laws to communications, site procedures, and emergency planning – all delivered through a structured learning path designed to support safety-focused site leadership. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 1: Health and Safety at Work and the Laws Module 2: Site Management Module 3: Risk and Value Management Module 4: Communications, Information and Documentation of Construction Module 5: Health and Safety in Construction Management Module 6: Managing for Health and Safety Module 7: Introduction and Basics Module 8: Safety Precautions Module 9: Electrical Incidents Module 10: Reducing and Controlling Risks Module 11: Introduction, Regulations and Duties Module 12: Assessment and Prevention of the Risks Module 13: Work at Height Equipment Module 14: Working in Confined Spaces and the Laws Module 15: Risk Assessment Module 16: Control Measures Module 17: Emergency Procedures Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Site Safety Management training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Site Safety Management training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Course Description Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 2 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 2 course you will get fundamental ideas of phone-based customer service, the key understanding of building rapport over the phone and so on. Enrol in this course today and start your instant first step towards learning about phone etiquette. Learn faster for instant implementation. Learning Outcome Familiarise with building rapport over the phone Understand aspects of phone etiquette Gain in-depth knowledge of the inbound and outbound calls Deepen your understanding of active listening and managing tough callers How Much Do Customer Service Executives Earn?  Senior - £38,000 (Apprx.) Average - £223,000 (Apprx.) Starting - £14,000 (Apprx.) Requirement Our Phone-Based Customer Service Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Phone-Based Customer Service Part - 2 Module 01: Aspects of Phone Etiquette 00:31:00 Module 02: Building Rapport Over the Phone 00:24:00 Module 03: Inbound and Outbound Calls 00:16:00 Module 04: Active Listening and Managing Tough Callers 00:28:00 Assignment Assignment - Phone-Based Customer Service Part - 2 00:00:00