1068 Communication courses in London delivered Live Online

Duration 4 Days 24 CPD hours This course is intended for This course is for people who have on the job experience doing project management activities and running projects, regardless of their job title. It is for those who wish to become certified project managers, or those that want to build or reinforce a foundation in project management. This course is ideal for a person who wants to grow and formalize their project management skills on an industry neutral, global standard, the Project Management Institute. Overview After completing this course, students will be able to: Demonstrate an understanding of the various project life cycles and processes. Distinguish between predictive and adaptive approaches. Demonstrate an understanding of project management planning. Demonstrate an understanding of project roles and responsibilities. Explain the importance of the role the project manager plays. Determine how to follow and execute and respond to planned strategies or frameworks (e.g., communication, risks, etc.). Demonstrate an understanding of common problem-solving tools and techniques. Identify the suitability of a predictive, plan-based approach for the organizational structure (e.g., virtual, colocation, matrix structure, hierarchical, etc.). Determine and give examples of the activities within each process. Demonstrate an understanding of a project management plan schedule. Determine how to document project controls of predictive, plan-based projects. Explain when it is appropriate and sustainable to use an adaptive approach for the organizational structure. Compare the pros and cons of adaptive and predictive, plan-based projects. Identify the suitability of adaptive approaches for the organizational structure (e.g., virtual, colocation, matrix structure, hierarchical, etc.). Identify organizational process assets and environmental factors that facilitate the use of adaptive approaches. Determine how to plan project iterations. Determine how to document project controls for an adaptive project. Distinguish between the components of different adaptive methodologies (e.g., Scrum, Extreme Programming (XP), Scaled Adaptive Framework (SAFe), Kanban, etc.). Determine how to prepare and execute task management steps. Demonstrate an understanding of business analysis (BA) roles and responsibilities. Demonstrate the importance of communication for a business analyst between various teams and stakeholders. Determine how to gather requirements and using the best approach for a situation. Explain the application of a product roadmap. Determine how project methodologies influence business analysis processes. Validate requirements through product delivery. Every career in project management has a beginning and that is the purpose of this course. You will learn the fundamentals of project management. This includes project performance, when to use the predictive or adaptive methodologies, business analysis domains, and frameworks, as well as the proper use of one of the various adaptive frameworks. Every career in project management has a beginning and that is the purpose of this course. You will learn the fundamentals of project management. This includes project performance, when to use the predictive or adaptive methodologies, business analysis domains, and frameworks, as well as the proper use of one of the various adaptive frameworks.

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

Duration 5 Days 30 CPD hours This course is intended for This section specifies the primary and secondary target audiences of this course by job roles and notes the relevance to each job role. Collaboration Engineers and Administration Primary audiences: Collaboration engineers involved in the design, implementation, and troubleshooting of Cisco collaboration core technologies. Secondary audiences: Administration involved in support and troubleshooting of Cisco collaboration technologies. Overview Upon completing this course, you will be able to meet these objectives: Describe the Cisco Expressway - C features and functionality within the collaboration architecture Configure and troubleshoot Cisco Unified Communications Manager and Cisco expressway Series integration Describe the Cisco Expressway - C additional features Configure and troubleshoot Cisco Collaboration solutions for B2B calls Describe how to secure B2B communication with Cisco Expressway Series Describe the MRA feature Describe the Cisco Expressway MRA security and integration options, including integration with Cisco Unity Connection and Cisco IM&P Configure Cisco Webex Hybrid Services This course provides students knowledge about Cisco Expressway Series solutions, such as B2B calls, Cisco Mobile and Remote Access for remote workers, authentication options, and additional Cisco Expressway Series features. Configuring and Troubleshooting the Cisco Expressway Series Cisco Expressway Series Architecture Discovery 1: Deploy virtualized Cisco Expressway Discovery 2: Perform the initial Cisco Expressway series configuration Describe SIP and H.323 in the Cisco Expressway series Describe interworking in the Cisco Expressway series Discovery 3: Register endpoints on Cisco Expressway series Zones Digital string manipulation Search rules Transforms Discovery 4: Call search history and registrations Troubleshoot call processing on Cisco Expressway series Discovery 5: Troubleshooting tools Backup and restore Rerference Configuring Cisco Expressway Additional Freatures Describe bandwidth management Hardening local endpoint registrations Discovery 6: Configure Cisco Expressway series bandwidth management and registration restrictions Discovery 7: Troubleshoot Cisco Expressway series endpoint registration and local dial plan Describe Cisco Expressway security and clustering features Discovery 8: Configure Cisco Expressway series security features Configuring and Troubleshooting Cisco Unified Communications Manager and Cisco Expressway Series Cisco unified communications manager and Cisco Expressway-C integration overview Dian plan overview Call policy Discovery 9: Configure Cisco unified communications manager to connect with Cisco Expressway-C Troubleshooting options for Cisco unified communications manager and Cisco Expressway-C intergration Discovery 10: Troubleshoot Cisco unified communications manager and Cisco Expressway series integration Discovery 11: Configure and troubleshoot Cisco unified communications manager and Cisco Expressway series integration (practice activity) References Configuring and Troubleshooting Cisco Collaboration Solutions for Bussiness-to-Bussiness Describe supported services for B2B collaboration Describe prerequisites for business to business collaboration Call flow including Cisco unified communications manager endpoints Network address translation in a collaboration environment Discovery 12: Implement a B2B Cisco collaboration solution Cisco Expressway series B2B call troubleshooting Discovery 13: Troubleshoot B2B calls on the Cisco Expressway series References Discovery 14: Troubleshoot B2B calls on the Cisco Expressway series (practice activity) Securing Business-Business Communication Firewall Traversal Secure media Secure media between Cisco unified communications manager and Cisco Expressway series Toll fraud prevention Discovery 15: Secure a B2B Cisco collaboration communication Refrences Configuring and Troubleshooting Mobile and Remote Access Describe prerequisites for mobile and remote access Describe service discovery Explore Expressway settings for MRA Certificates HTTP proxy Cisco jabber registration procedure Cisco jabber registration procedure in Hybrid deployment Cisco jabber configuration file Discovery 16: Configure MRA on the Cisco Expressway series MRA troubleshooting Discovery 17: Troubleshoot MRA on the Cisco Expressway series Integrating and Securing Mobile and Remote Access Secure Cisco unified communications integration Cisco unity connection integration Cisco MRA access control options Additional Cisco MRA features Discovery 18: Configure MRA with additional application integrations References Configuring Cisco Webex Hybrid Services Cisco Webex teams Describe Cisco Webex control hub Describe Cisco Webhex hybrid media services Describe Cisco Expressway requirements for using hybrid call service connect Explore Cisco Expressway requirements for using hybrid call service connect Describe Cisco Webex video mesh Discovery 19: Prepare for Cisco Webex teams integration Discovery 20: Configure Cisco Webex hybrid services Additional course details: Nexus Humans Cisco Implementing Cisco Collaboration Cloud and Edge Solutions v1.0 (CLCEI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Collaboration Cloud and Edge Solutions v1.0 (CLCEI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Maximising the team's sales capability is the key aim for any sales manager. When sales people struggle to hit their targets, it falls to the sales manager to provide support and help colleagues to find their way again. One of the most effective techniques for sales managers to improve and maintain sales performance is by providing live sales coaching. Sales coaching encourages sales people to find their own solutions and take responsibility for their own development. This course will help participants: Develop people to fulfil their sales potential Provide motivational feedback Identify strengths and weaknesses of their team members Understand personal learning styles Identify and adapt for different personality styles Prepare and conduct on-the-job observations Motivate sales people to greater performance 1 How is sales coaching different from sales training? What is coaching? Discover how coaching empowers sales people Learn the best time to use sales coaching Decide which people should be coached first Creating a development plan 2 Understanding learning, behavioural and communication styles Use practical tools to help you assess individual styles Tap into the essence and energy of the person you are developing Understand your own learning, behavioural and communication preferences Develop a strategy to adopt for each member of your team Discover what motivates you and your salespeople to perform Appreciate how this knowledge will improve your sales conversion 3 Using the GROW coaching model Learn the secrets of a successful coaching session Discover the importance of SMART objectives and instructions Understand and capture what coachees are currently doing right Develop their problem-solving and decision-making skills Help your colleagues crystalise their plans and actions Provide follow-up opportunities to embed the learning 4 Giving motivational feedback Understand why effective feedback is so powerful in sales Learn key models for motivational feedback Discover how to manage and structure more difficult conversations Understand the power of positive reinforcement Encourage sales people to coach and support colleagues 5 Putting it into practice Use realistic scenarios to provide opportunities for practice Discover what it feels like to be coached Receive immediate feedback on your coaching style Share common performance issues with fellow sales managers Create a personal development plan 6 Preparing on-the-job observations and joint visits Build a strategy for coaching and team development Prepare an observation template for effective coaching Learn the key elements of preparation for your next coaching session Agree common areas to focus on with coachees 7 Action planning Personal action plans

Whether you have to chair a meeting, pitch a proposal or speak at a conference you need good communication and presentation skills. Addressing a group of people with assurance and confidence does not come naturally to everyone. Our presentation skills training courses will teach you how to conquer your fears and give a successful and memorable performance. We will tailor the training to your specific needs, from coaching before an important keynote or honing your pitch to improving your negotiation and influencing skills, or learning how to network effectively. A typical course can cover: Recognising the strengths of your own communication style Using the different elements of voice and body language effectively Conquering your nerves and use body language to your advantage Pitching presentations so they meet your audiences’ needs Structuring a presentation so the audience is engaged from start to finish Using visual aids Handling questions All our presentation skills training is bespoke, with options including one-to-one coaching, combined training and coaching programmes and group training courses. All these courses can be delivered virtually, as well as face to face. As many of the skills needed to give a good presentation are shared with media interviews, we frequently combine our presentation skills and media interview skills training. Venue We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.

This practical, enjoyable day will give you the tools to go and do your job effectively and the opportunity to practise using them in a safe and supportive environment before putting them into practice for real back in the workplace. To inspire, you need to be inspired!Having the right set of skills, tools and techniques helps us to manage in a productive and beneficial way. Above all, the workshop will inspire you with the determination to engage with the people you manage to produce greater levels of achievement. This workshop will enable you to: Understand what the role of the manager is Engage and inspire a team to perform Recognise the range of styles appropriate for different situations and how your communication style impacts Provide clear direction on your team's purpose, role and responsibilities Understand how to create a motivating environment for those who report to you Hold them accountable for delivery Hold performance conversations Review and evaluate your learning and have a plan to take back and implement at work 1 Bringing the role to life Starting the day with sharing your current ideals and approaches using the pre workshop task Understanding what you bring to your role and your objectives for the day 2 The role and responsibilities of a manager: an overview Responsibility and accountability Producing results Managing teams Developing individuals 3 Communication excellence The model of a team communicator What type of communicator are you and what about your team? Practical interactive group exercise 4 Your role as a team leader - shaping how we work using the organisation's values Your role Your team's role Enabling your team to deliver in a changing mindset 5 Engaging and motivating your team Exercise: using a leadership model to explore how you are enabling your team to engage with current change, what's getting in the way and how you will manage this in your organisational context Peer and group task and discussion 6 Addressing motivation at team and individual level in times of change Exercises:Identifying approaches to motivating people at work based on a work based model of motivation: team taskExploring a behavioural model of motivation: team discussion Review in plenary 7 Holding people accountable The work cycle model of team performance: Agree purposeSet objectivesMonitor performanceProvide feedbackCompliance vs. commitment Professional discussion in small groups Exercise: Practising short conversations using peer coaching support 8 Review of learning and action planning Personal review and action planning Group review of learning Evaluation

Take your sales people from average to high performance. Motivate and develop experienced sales professionals with some new insights and learning. Applying NLP principles, techniques and models, this workshop will introduce the core attitudes and behaviours that differentiate the excellent sales person from the average one. The programme will help participants: Understand and adopt the mindset and beliefs needed for sales excellence Build rapport and connect with buyers at a deeper and more personal level Recognise some of the thinking and language patterns that make each individual unique Ask powerful questions to further understand the unique world of the individual and how they make decisions Apply tools and techniques to empathise with clients - seeing things from their perspectives Tailor their sales approach to the individual buyer's style, and talk in their language Influence with integrity and sell to organisations and individuals successfully 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to NLP and sales excellence with NLP An overview of NLP and applying it to selling The pillars of NLP The NLP model of communication The difference that makes the difference 3 Building enhanced rapport Defining rapport and why it is important when selling Going beyond the initial small talk Building relationships with individual decision-makers Matching and mirroring Levels of rapport 4 Understanding the buyer's personal buying map How we take in, filter and process information How we judge others based on our own experiences of the world The different ways in which we communicate when selling Recognising and understanding the language and thinking patterns of others Adapting your sales communication style to different buyers 5 Making sense of the buying process How we filter information through our senses Understanding how we see, hear and experience the world Visual, auditory and kinaesthetic buyers Listening for key insights What different buyers want from you to help them to buy Applying sensory awareness to the sales process 6 Successful sales mindset The connection between thoughts and actions The sales beliefs of excellence Identifying negative thoughts and beliefs that are holding you back How to change your mindset Adopting the sales beliefs of excellence 7 Powerful questions Reviewing and honing your questioning skills Understanding the questions that great sales people ask Avoiding assumptions Clean language questions Getting to the bottom of it - precision questions Turbo-charging how you qualify 8 Influencing with integrity Understanding empathy Stepping into the buyer's shoes Speaking the buyer's language Tailoring your sales approach to the individual Match, pace, lead - how to take your buyer with you 9 Putting it all together Personal learning summary and action plans

Coming soon! An oral health educator has an important and valuable role within a dental practice to promote good oral health care and work with patients to help prevent oral disease. The Certificate in Oral Health Education is specifically designed to equip a Dental Nurse wishing to develop professionally to become an oral health educator, with the knowledge and skills required to be able to effectively deliver oral health care messages, educate various patient groups and have the ability to adapt information and communication to the specific needs of the patient.

Networks demystified training course description A concise overview course covering all aspects of networking with particular emphasis of use of the 7 layer model as a framework for discussing and learning new network terms enabling delegates to recognise the main buzzwords used in the industry. What will you learn Use the 7 layer model to classify networking terms. Differentiate between LANS and WANS. Recognise bandwidth measurements. List LAN and WAN technologies. Recognise cabling issues in a network. Networks demystified training course details Who will benefit: Sales staff, managers and other non-technical personnel. Technical personnel may benefit more from our Intro to data communications and networking course. Prerequisites: None. Duration 1 day Networks demystified training course contents What are networks? What is a network? Types of network, Local Area Networks (LANs), Wide Area Networks (WANs), connecting networks together with routers. The 7 layer model What is the 7 layer model? The importance of standards, using the 7 layer model to classify networking terms. Cables Copper, Fibre, Air, standards, connectors, LAN cables, WAN cables, distance limitations, hubs and repeaters, other issues. The radio spectrum. Bandwidth Bits and bytes. Bandwidth measurements, common technologies and their bandwidth, the impact of applications on bandwidth. Full and half duplex. Joining cables together to increase bandwidth (Link aggregation). LANs and WANs What is Ethernet? What is WiFi? What are Leased lines? What is MPLS? Ethernet switches Ethernet 'packets', MAC addresses, what is a switch, what is the difference between a hub and a switch. TCP/IP What is TCP/IP? What is a protocol? What is IP? What is TCP? The role of routers in joining LANS and WANS, What is the Internet? Applications Ways to use the network, clients, servers, web browsing and HTTP, Email, instant messaging, multimedia applications.

Duration 5 Days 30 CPD hours This course is intended for Students preparing to take the CCNP Collaboration certification Network administrators Network engineers Systems engineers Overview After taking this course, you should be able to: - Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premise, hybrid, and cloud deployment model - Configure and modify required parameters in Cisco Unified Communications Manager (CM) including service activation, enterprise parameters, CM groups, time settings, and device pool - Deploy and troubleshoot IP phones via auto registration and manual configuration within Cisco Unified CM - Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup - Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP]) including the role/group, service profile, UC service, and credential policy - Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns - Configure Class of Control on Cisco Unified CM to control which devices and lines have access to services - Configure Cisco Unified CM for Cisco Jabber and implement common endpoint features including call park, softkeys, shared lines, and pickup groups - Deploy a simple SIP dial plan on a Cisco Integrated Service Routers (ISR) gateway to enable access to the PSTN network - Manage Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways - Describe tools for reporting and maintenance including Unified Reports, Cisco Real-Time Monitoring Tool (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs) within Cisco Unified CM - Describe additional considerations for deploying video endpoints in Cisco Unified CM - Describe the integration of Cisco Unity with Cisco Unified CM and the default call handler The Understanding Cisco Collaboration Foundations (CLFNDU) v1.1 course gives you the skills and knowledge needed to administer and support a simple, single-site Cisco© Unified Communications Manager (CM) solution with Session Initiation Protocol (SIP) gateway. The course covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities. Course Outline Exploring The Path To Collaboration Introducing Cisco Unified Communications Manager And Initial Parameters Xploring Endpoints And The Registration Process Exploring Codecs And Call Signaling Managing Users In Cisco Unified Communication Manager Describing A Basic Dial Plan Describing Class Of Service Enabling Endpoints And Features Describing The Cisco Isr As A Voice Gateway Exploring Cisco Unified Communication Manager Media Resources Reporting And Maintenance Exploring Additional Requirements For Video Endpoints Describing Cisco Unity Connection