1367 Collaboration courses

Discover the transformative world of herbal medicine with our comprehensive Herbalist Course. Dive into the principles of holistic health, explore botanical identification, and master the art of preparing herbal remedies. From the chemistry of herbs to the therapeutic wonders of aromatherapy, unlock the healing potential of nature. Embrace a holistic approach to well-being, integrating traditional wisdom with contemporary understanding. Enrich your knowledge in Ayurveda, Biblical and Chinese herbs, and learn to formulate natural skincare products. Join us on a journey of wellness and natural healing.

This interactive 3-hour webinar is designed for teams who want to understand one another’s behavioural style and improve how the team interacts. Using the DISC framework, we'll uncover how people think, behave, and work differently. Participants will understand their own behavioural style and its impact on others. We'll explore how different styles prefer to communicate and collaborate, and how to adapt our messages to team members with diverse working styles and communication preferences.

Explore the intricate world of Forensic Anthropology in our comprehensive course, covering human osteology, trauma analysis, forensic archaeology, and more. Delve into case studies, gain hands-on experience, and master the integration of forensic anthropology with broader forensic science methodologies. Elevate your expertise, navigate expert testimony, and become a vital contributor to solving real-world mysteries. Uncover the secrets of skeletal identification and the ethical considerations in human rights investigations. Join us on a journey through the techniques and case studies that define Forensic Anthropology.

Empower yourself with the essential knowledge and practical skills needed to intervene effectively in suicidal situations. Our Suicide Intervention Skills Training course covers the spectrum from understanding suicide and risk assessment to implementing evidence-based strategies. Ideal for professionals in healthcare, mental health, education, and community services, this course ensures you leave with the confidence to make a positive impact and contribute to suicide prevention. Join us and gain the tools to save lives.

Boost your career with our Diploma in Electrical Engineering! ⚡ This self-paced online course covers essential topics like circuits, electrical machines, and power systems, helping you gain industry-relevant skills and a certificate of completion. Enrol today and take the next step in your Electrical Engineering journey! 🔌📚

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Medical Secretary: Medical Secretary Would you like to earn a professional qualification as a medical secretary? Our unique medical secretary diploma program offers thorough instruction in clerical and administrative duties unique to healthcare environments. Our diploma program for medical secretaries teaches students electronic health record management, scheduling and billing protocols, and medical terminology. Additionally, this medical secretary diploma program improves the communication abilities required for productive patient interactions. Participants in the diploma in medical secretary course gain expertise in managing patient inquiries and scheduling appointments through hands-on activities and realistic scenarios. Furthermore, this medical secretary diploma course teaches how to accurately and discreetly handle medical documentation. Basic office administration and regulatory compliance pertinent to healthcare settings are also included in this diploma program for medical secretaries. If you wish to help medical institutions run smoothly and provide high-quality patient care, enroll in our diploma program for medical secretaries. Learning outcome of diploma in medical secretary Upon completing the diploma in medical receptionist and secretary course, students will: Acquire proficiency in medical terminology, billing procedures, and electronic health record management. This diploma in medical secretary helps to develop effective communication and interpersonal skills for patient interaction and team collaboration. Master scheduling, appointment coordination, and administrative tasks specific to healthcare settings are included in this diploma in medical secretary. Also, this diploma in medical receptionist and secretary demonstrates accuracy and confidentiality in handling medical documentation and patient information. Through our diploma in medical secretary, you can gain knowledge of office management practices and regulatory compliance relevant to healthcare administration. Special Offers of this Medical Secretary: Medical Secretary Course: This Medical Secretary: Medical Secretary Course includes a FREE PDF Certificate. Lifetime access to this Medical Secretary: Medical Secretary Course Instant access to this Medical Secretary: Medical Secretary Course 24/7 Support Available to this Medical Secretary: Medical Secretary Course Medical Secretary: Medical Secretary Take your administrative skills to the next level with our Diploma in Medical Secretary: Medical Secretary program! This comprehensive training equips you with critical expertise as a Medical Secretary: Medical Secretary, including medical terminology, scheduling, billing, and electronic health record administration. The Medical Secretary: Medical Secretary diploma enhances your communication skills, enabling effective patient interactions and streamlined support in healthcare settings. Through immersive activities and real-life scenarios, you'll gain hands-on experience managing patient inquiries and scheduling with confidence. Plus, this Medical Secretary: Medical Secretary program teaches you how to handle medical records with precision and discretion, preparing you to thrive in a vital healthcare role. Who is this course for? Medical Secretary: Medical Secretary For health care professionals who currently or will work in healthcare environments, this diploma in medical secretary: medical secretary is perfect. Requirements Medical Secretary: Medical Secretary To enrol in this Medical Secretary: Medical Secretary Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Medical Secretary: Medical Secretary Course. Be energetic and self-motivated to complete our Medical Secretary: Medical Secretary Course. Basic computer Skill is required to complete our Medical Secretary: Medical Secretary Course. If you want to enrol in our Medical Secretary: Medical Secretary Course, you must be at least 15 years old. Career path Medical Secretary: Medical Secretary This diploma in medical secretary: medical secretary course can help students pursue careers as medical receptionists, medical secretary: medical secretary, or administrative assistants in healthcare facilities, clinics, hospitals, or medical offices.

Asthma: Asthma Awareness Course Online Asthma is a chronic condition that affects both children and adults. Our Asthma: Asthma Awareness Course provides awareness training about how this serious, life-threatening and chronic respiratory disease can be controlled. Asthma causes wheezing, shortness of breath, chest tightness, and night-time or early morning coughing. Asthma can be managed by taking medication and avoiding triggers that can cause an attack. Our Asthma: Asthma Awareness Course program will help you to learn about how to improve the health and quality of life of people who are suffering from asthma. The Asthma: Asthma Awareness Course is designed for people who want to learn more about this disease while also expanding their knowledge. Continuing one's ability development helps ensure that they remain knowledgeable and competent in any profession while also providing them with the necessary skills to help them advance in their profession. Enrol in our Asthma: Asthma Awareness Course now to pursue your goals and gain the knowledge, skills, and information you need to advance your career. Main Course: Asthma Awareness Course Free courses included with Asthma: Asthma Awareness Course: Along with Asthma Awareness Course you will get free Paediatric First Aid Along with Asthma Awareness Course you will get free ADHD Awareness Special Offers of this Asthma: Asthma Awareness Course: This Asthma: Asthma Awareness Course includes a FREE PDF Certificate. Lifetime access to this Asthma: Asthma Awareness Course Instant access to this Asthma: Asthma Awareness Course 24/7 Support Available to this Asthma: Asthma Awareness Course Asthma: Asthma Awareness Course Online In this comprehensive Asthma: Asthma Awareness Course, you will learn the most in-demand skills to help accelerate your career and update your existing knowledge and abilities. We can assure you that you can completely trust us with the entire process of this Asthma: Asthma Awareness Course as well as we will also provide you with the best educational experience possible as one of the leading course providers and most renowned e-learning specialists online. This Asthma: Asthma Awareness Course has been created in collaboration with experts and mentors to help you learn quickly and efficiently, at your own pace and ease. Who is this course for? Asthma: Asthma Awareness Course Online If you have Asthma: Asthma Awareness Course, know someone who does, or want to learn more about it, this Asthma: Asthma Awareness Course is for you. You'll gain a better understanding of the mechanics of asthma from both a biological and educational standpoint, as well as how it can be managed and raised awareness. Requirements Asthma: Asthma Awareness Course Online To enrol in this Asthma: Asthma Awareness Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Asthma: Asthma Awareness Course. Be energetic and self-motivated to complete our Asthma: Asthma Awareness Course. Basic computer Skill is required to complete our Asthma: Asthma Awareness Course. If you want to enrol in our Asthma: Asthma Awareness Course, you must be at least 15 years old. Career path Asthma: Asthma Awareness Course Online After completing this Asthma: Asthma Awareness Course, you will begin your career or the next phase of your career in this field. Students who successfully complete the Asthma: Asthma Awareness Course may pursue a range of jobs, including: Health and Care sector Preparation for Life and Work Public Service Social Service

Explore the complexities of grief and gain essential counseling skills in our "Grief and Bereavement Counselling Course: Navigating Loss and Healing." Understand the nuances of mourning, from the impact of sudden death to specialized approaches for children and adults. Navigate ethical considerations and address complicated grief reactions. Join us on a transformative journey to become a compassionate guide through the healing process. Enrich your skills, support those in grief, and make a meaningful impact on the journey from loss to resolution.

Master the essential skills of Digital Forensic Science with our comprehensive training course. Explore topics such as forensic investigation, evidence management, file system analysis, network forensics, and more. Equip yourself to apprehend offenders, maintain evidence-based reporting, and present compelling digital evidence in the courtroom. Join us to enhance your expertise in this critical field and stay ahead in the ever-evolving landscape of digital forensics.