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The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

End of Life Care: End of Life Care Course Online Unlock the Power of End of Life Care: End of Life Care Course: Enrol Now! Caring for people with life-threatening illnesses or in their final days requires a compassionate and proactive approach. While there are some occupational distinctions between supportive care as a Palliative Care and End of Life Care: End of Life Care professional, both play an important role in preventing, reducing, and relieving suffering in the final days of a person's journey and providing a comforting transition process. End of Life Care: End of Life Care course will teach you the essential skills and knowledge to support an individual at their end of life. Through this End of Life Care: End of Life Care course, you will learn how to plan for care, deal with difficult issues, and apply your knowledge in a practical setting. The End of Life Care: End of Life Care course will also help you improve your communication skills and understand how important it is to communicate effectively with your patients and their families. The knowledge you will gain from this End of Life Care: End of Life Care course will enable you to always put your patients' interests ahead of your own. Why choose this End of Life Care: End of Life Care Course from the School of Health Care? Self-paced End of Life Care: End of Life Care Course, access available from anywhere in the world. High-quality study materials that are easy to understand. End of Life Care: End of Life Care Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the End of Life Care: End of Life Care Course. Main Course: End of Life Care Free Courses Course 01: Care Certificate Course 02: Social Worker Course 03: Palliative Care Course 04: Care Certificate Course 05: Level 7 Life Coaching [ Note: Free PDF certificate as soon as completing the End of Life Care: End of Life Care course] End of Life Care: End of Life Care Course Online This End of Life Care: End of Life Care Course consists of 05 modules. Learning Outcomes After completing this End of Life Care: End of Life Care Course, learner will be able to: Gain a solid understanding of how to work in end-of-life care Know how to provide support to manage pain and discomfort Gain in-depth knowledge about end-of-life care and dementia Understand the role of the care worker at the time of death Have a better understanding of loss and grief in end-of-life care By enrolling in this comprehensive End of Life Care: End of Life Care Course, you can achieve your goals and prepare for your ideal career. The course offers students an in-depth learning experience that they can complete at their own pace in order to advance their professional development Course Curriculum of Level 2 Certificate in Understanding End-of-Life Care Course Module 01: Understand how to work in end-of-life Care Module 02: Understand how to provide support to manage pain and discomfort Module 03: End-of-life care and dementia Module 04: Understanding the role of the care worker at the time of death Module 05: Understand loss and grief in end-of-life Care Assessment Method of End of Life Care: End of Life Care Course After completing End of Life Care: End of Life Care Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of End of Life Care: End of Life Care Course After completing the End of Life Care: End of Life Care Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? End of Life Care: End of Life Care Course Online This End of Life Care: End of Life Care Course is suitable for: Health and social care workers Individuals working in an adult care environment Carers and caretakers Requirements End of Life Care: End of Life Care Course Online To enrol in this End of Life Care: End of Life Care Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our End of Life Care: End of Life Care Course. Be energetic and self-motivated to complete our End of Life Care: End of Life Care Course. Basic computer Skill is required to complete our End of Life Care: End of Life Care Course. If you want to enrol in our End of Life Care: End of Life Care Course, you must be at least 15 years old. Career path End of Life Care: End of Life Care Course Online After completing this End of Life Care: End of Life Care Course, you may able to pursue a variety of promising career opportunities, such as — Social Care Workers- £28,000 (Approximately) Adult Care Worker £30,000 (Approximately) Healthcare Advisor – £27,500 (Approximately)

Register on the Sports Medicine Fundamentals today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Sports Medicine Fundamentals is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Sports Medicine Fundamentals Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Sports Medicine Fundamentals, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Sports Medicine Sports Medicine 00:20:00 Module 02: Careers in Sports Medicine Careers in Sports Medicine 00:18:00 Module 03: Top Ten Common Sports Injuries Top Ten Common Sports Injuries 00:30:00 Module 04: Common Sports Medicines Common Sports Medicines 00:28:00 Module 05: Nutrition and Weight Management Nutrition and Weight Management 00:30:00 Module 06: Medical Problems Faced by Athletes Medical Problems Faced by Athletes 00:35:00 Module 07: Sports and Exercise Sports and Exercise 00:34:00 Module 08: Imaging in Sports Medicine Imaging in Sports Medicine 00:34:00 Module 09: Performance Enhancement Performance Enhancement 00:20:00 Module 10: The Future of Sports Science The Future of Sports Science 00:22:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.

>>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!<< Let's prevent the risks of sports injuries, handle medical emergencies and save lives when it's most necessary with our Sports First Aid course. This first aid training teaches you the concepts in such an articulate manner so you won't have to look elsewhere! This Diploma in Sports First Aid at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! This Sports First Aid course is ideal for anyone with a knack for learning new skills in sports first aid. It focuses on both common sports injuries and treatments to equip you with vital skills and confidence to help athletes experiencing a medical emergency in a sports environment. You will be armed with the right knowledge of sports first aid to determine the exact cause of injury during a sporting activity. You will learn about the environmental injuries and will be able to remove clothing and headgear safely. The Sports First Aid course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Sports First Aid course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Sports First Aid training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Learning Outcomes of the Sports First Aid course: Familiarise with the role and responsibilities of sports first aider Develop your understanding of life-saving priorities· Learn step by step how to monitor vital signs· Develop a detailed understanding of the common sports injuries · Learn how to deal with nosebleeds and a broken nose· Understand the different major sports injuries· Deepen your understanding of life-saving priorities Learn the techniques to remove clothing and headgear safely· Show your understanding of the highly useful first aid methods for emergency care Why Prefer this Sports First Aid Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Sports First Aid Course: Module 01: Introduction Module 02: Initial Assessment Module 3: Life-Saving Priorities Module 4: Common Injuries Module 5: Major Injuries Module 6: Environmental Injuries Module 7: Medical Emergency Module 8: Things to Keep in Mind Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Sports First Aid at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Sports First Aid course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path This Sports First Aid course will assist you in obtaining employment in the related industry. Like as: Athlete Gym staff Personal Trainer Sports Coach Teacher Youth Worker Depending on your profession, you may receive anything between £20,000 to £40,000 per year in the UK. Certificates Certificate of completion Digital certificate - £10 Diploma in Sports First Aid at QLS Level 5 Hard copy certificate - £119

PRINCE2 Agile® Foundation Passport: On-Demand PRINCE2 Agile® Foundation Passport is your route to achieving PRINCE2 Agile® certification at your own pace. This on-demand course is accredited by AXELOS to support self-study distance learning for the PRINCE2 Agile® Foundation exam. This is SPOCE's award winning online route to becoming accredited in PRINCE2 Agile® Foundation. It is a straightforward and self-paced route. This is an accredited course eligible for CPDs / PDUs and prepares you for a qualification in PRINCE2 Agile® Project Management. What You Will Learn At the end of this program, you will be able to: Explain the basic concepts of common agile ways of working Describe the purpose and context for combining PRINCE2® and the agile way of working Apply and evaluate the focus areas to a project in an agile context Fix and flex the six aspects of a project in an agile context Apply or tailor the PRINCE2® principles, themes, processes, and management products to a project in an agile context Become immediately productive as a member of an agile / project environment Prepare you for Foundation level qualification in PRINCE2 Agile® Project Management Introduction to PRINCE2 Agile® Configuring PRINCE2 with Agile Agile Explained Common Agile Approaches Core Concepts of Lean StartUp Use of Hexagon - Fix and Flex The Five Targets that Underpin the Use of the Hexagon 5 PRINCE2 Agile® Behaviors The Rationale for Blending PRINCE2® with Agile Processes - DP, SU, and IP Tailoring Principles and Themes The Agilometer Directing a Project Benefits and Defining Value Cynefin Requirements How Requirements Prioritization is Used User Stories Rich Communication Starting Up a Project and Initiating a Project Agile Contracts Themes and PRINCE2 Agile® Servant Leadership and Adjusting Typical Agile and PRINCE2® Roles PRINCE2 Agile® Single and Multiple Team Structures Working Agreements PRINCE2 Agile® Guidance for the Business Case Theme PRINCE2 Agile® Guidance for the Quality Theme PRINCE2 Agile® Guidance for the Plans Theme Agile Estimation Techniques PRINCE2 Agile® Guidance for the Progress Theme PRINCE2 Agile® Guidance for the Change Theme PRINCE2 Agile® Guidance for the Risk Theme Processes - SB, CS, and MP Managing a Stage Boundary from an Agile Perspective Controlling a Stage from a PRINCE2 Agile® Perspective A Closer Look at Retrospectives Managing Product Delivery from a PRINCE2 Agile® Perspective Kanban in Detail More Kanban SCRUM in Detail CP and Summarizing PRINCE2 Agile® Closing a PRINCE2 Agile® Project The PRINCE2 Agile® Health Check Transitioning to Agile The Fundamental Values and Principles of Agile Advice for the Project Manager Using Agile