The Quintessential Customer Experience (QCx) Forum is a ‘peer advisory’ community of communications and Cx professionals whose primary objectives are: To help members keep abreast of the latest CX developments To share best practice across different industry sectors. To provide individual support, advice and guidance for members Membership includes quarterly meetings, team coaching, 1:1 mentoring and online resource. Benefits The QCx Forum benefits both the CX professional and the organisations they work for. Employer Benefits include: Benchmarking performance against organisations in different sectors Keeping up to date with latest trends Maintaining competitive advantage through exceptional customer experience. Individual Member Benefits include: Inspiration for new ideas and approaches Guidance and advice to implement new strategies Support and reassurance from peers What’s included: The current membership package* includes: Forum Meetings Quarterly ‘Mastermind Group’ gatherings in person at a London venue. Each meeting features a specialist speaker providing insights about new trends and best practice. Team Coaching Attendees have the opportunity to share and solve key CX-related challenges they face. 1:1 Mentoring Support Members have access expert mentors to develop new strategies, gain valuable new knowledge and enhance their professional growth. Online Resource Members have access to a dedicated portal providing access to useful templates, tools and articles. * The first annual conference is planned for 2024 Membership Fees and options Three options are available: Essentials - quarterly Forum meetings, team coaching and online resources. £1,400.00 (ex VAT) pa Standard annual membership - includes quarterly forum meetings, team coaching, 4 x 1:1 mentoring sessions and online resource. £3,600.00 (ex VAT) per annum Platinum membership - over and above the standard membership, includes an intensive quarterly programme of bi-weekly coaching sessions £4,700.00 (ex VAT) per annum Credentials The Chair of the QCx Forum is Quentin Crowe MA, FCIM. His CX consultancy journey began in 2001 working with clients in the fitness and education sectors. Using an adaptation of the SERVQUAL methodology, he and his team have worked with clients in the charity, quality assurance, construction and cutout sectors (including ISG). Quentin also mentors entrepreneurs, senior marketers and corporate executives. He also chairs a number of ‘mastermind’ groups. Brands represented include Shell, Asahi, Reuters and St James’s Place Welsh Management.
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Who is this course for? Beginner to Intermediate 3ds Max Training Program. Learn 3D modeling with our in-depth 3ds Max training program. Beginners to intermediate learners, this course is led by certified instructors and industry professionals. Learn 3D modeling, animation, and visualization. In-person or live online sessions. Click here for more info: Website Duration: 20 hours Method: 1-on-1 Personalized Attention. Schedule: Design your own schedule, hours of your choice, offered Mon to Sat from 9 am to 7 pm. 3ds Max and Vray Basic to Intermediate Training Course - 20 Hours Course Outline: Module 1: Introduction to 3ds Max (2 hours) Familiarizing with the 3ds Max interface and navigation Understanding the workspace setup for efficient workflow Mastering object creation, modification, and manipulation Exploring the basics of scene organization and management Module 2: 3D Modeling in 3ds Max (4 hours) Creating primitive and complex shapes using standard tools Utilizing modifiers for advanced modeling techniques Mastering spline modeling for precision and creativity Combining multiple objects for seamless compositions Module 3: Texture Mapping and Material Creation (4 hours) Understanding UVW mapping and texture coordinates Applying materials and shaders for realistic surfaces Utilizing Vray materials for enhanced visual effects Customizing materials for unique and captivating designs Module 4: Lighting and Rendering with Vray (4 hours) Implementing Vray lights for various lighting setups Exploring Vray's global illumination for realism Configuring render settings for high-quality output Fine-tuning the rendering process for efficiency and speed Module 5: Animation and Camera Techniques (4 hours) Setting up animation keyframes for dynamic motion Utilizing cameras for captivating viewpoints and perspectives Creating smooth camera animations and walkthroughs Incorporating animated objects to bring scenes to life Module 6: Scene Optimization and Advanced Features (2 hours) Streamlining scene organization for better workflow Leveraging Vray proxies for optimized performance Exploring advanced Vray features for stunning effects Using Vray render elements for post-processing control Module 7: Project Work and Review (2 hours) Applying the learned skills in hands-on projects Reviewing and refining the projects with instructor guidance Consolidating knowledge and addressing any remaining queries Course Requirements: A computer with 3ds Max and Vray installed (trial versions available on Autodesk and Chaos Group websites) Basic familiarity with 3D modeling concepts is beneficial but not mandatory Enthusiasm for learning 3ds Max and Vray to create impressive 3D models, visualizations, and animations By the end of the 3ds Max and Vray Basic to Intermediate Training Course, participants will be able to: Navigate and utilize the 3ds Max interface with ease for efficient 3D modeling and scene management. Create a variety of 3D models using different techniques, including primitive shapes, modifiers, and spline modeling. Apply textures and materials to their models, utilizing Vray materials for enhanced visual effects. Set up lighting and render scenes using Vray, understanding global illumination for realistic renders. Animate objects and cameras, producing dynamic and engaging animations within their 3D scenes. Optimize scenes and use advanced Vray features, like proxies and render elements, for improved performance and post-processing control. Apply the learned skills to hands-on projects, gaining practical experience in creating captivating 3D models and animations. Review and refine their projects, receiving instructor guidance and feedback to enhance their work. Gain confidence in using 3ds Max and Vray, allowing them to continue exploring and advancing their 3D modeling and rendering skills independently. Showcase their newfound abilities through an impressive portfolio of 3D models and animations, ready to take on new creative challenges in various industries. Skills Acquired: Mastering Fundamental 3D Modeling Techniques in 3ds Max Developing Texturing and Material Application Skills Understanding Lighting and Rendering Fundamentals Grasping Animation Basics and Keyframe Animation Gaining Proficiency in Scene Composition and Camera Setup Career Opportunities: Entry-Level 3D Modeler Junior 3D Animator Texturing and Lighting Assistant CAD Designer in Architectural Firms Product Visualization Artist in Marketing Agencies Upon completing our 3ds Max Beginner Course, students will acquire foundational 3D modeling and animation skills, opening doors to entry-level positions in various industries, including animation studios, architectural firms, and marketing agencies. Personalized Guidance: Expert trainers cater to your unique learning needs through tailored one-on-one coaching. Hands-On Learning: Engage in practical demonstrations, reinforcing skills applicable to industries like design, gaming, and film. Comprehensive Resources: Access a Certificate of Attendance and detailed training guides for continuous reference. Interactive Sessions: Interact live with tutors, receiving valuable feedback and access to recorded sessions. Flexible Options: Choose between online or in-person sessions, fitting your schedule and preferences. Value and Support: Enjoy competitive rates, discounts for referrals, and lifetime assistance via email and phone. Smooth Start: Receive assistance with software installation, ensuring a seamless learning experience.
As AI becomes more embedded in our workplaces, coaching needs to evolve to keep up. But how do we as coaches create the space for teams to truly integrate AI as a team member? Or maybe AI is not a team member – maybe that is us as coaches humanising it. Join us for our next ORSC Community Event on 12th March, where we’ll explore: How to coach effectively in the AI era Whether AI should have a "voice" in team alignment The balance between human intuition and digital intelligence Given the topic, we’re hosting this event virtually—embracing AI by bringing its voice into the conversation through our tech. Please invite your friends, colleagues and anyone who would benefit from the topic of conversation! All ORSC Curious+1's are welcome!
An in person London based workshop to help you build Emotional Connection. Our approach is based on helping individuals to rebuild their immense and beautiful capacity for emotional intimacy while also encouraging & fostering personal and psychological safety. We use a set of exercises that are canonical in training actors to deepen emotional connection on stage and screen. You will feel empowered to open up and & become vulnerable with others. The exercises are emotionally ‘light’ and yet powerful. You will not be asked or required to share anything personal. We will work with your imagination, your powers of make believe and ‘creatively play’ in order to show you how you embody changes to help you connect truthfully and genuinely. Overall, the workshop is designed to grow emotional awareness and to provide you with the tools to enable trust, emotional resilience and an expanded capacity for vulnerability which you can use and apply to any relationship whether social, professional or more intimate.
This dynamic programme empowers attendees to enhance their emotional intelligence, forge meaningful connections in every interaction, engage in impactful coaching conversations, and cultivate resilience and psychological safety. Through interactive workshops, compelling discussions, and practical exercises, participants will acquire skills and insights necessary to foster a space for collaboration helping shape an environment of trust and openness in their professional and personal spaces
Your attitude each day sets the "weather' as to how your day will go and, in the work place, that of your staff or fellow team members. If you or members of your team struggle to be positive than hopefully this course/coaching will be help you reset and greatly improve your mental health but also help ensure that each day brings positive outcomes.
Whether you have to chair a meeting, pitch a proposal or speak at a conference you need good communication and presentation skills. Addressing a group of people with assurance and confidence does not come naturally to everyone. Our presentation skills training courses will teach you how to conquer your fears and give a successful and memorable performance. We will tailor the training to your specific needs, from coaching before an important keynote or honing your pitch to improving your negotiation and influencing skills, or learning how to network effectively. A typical course can cover: Recognising the strengths of your own communication style Using the different elements of voice and body language effectively Conquering your nerves and use body language to your advantage Pitching presentations so they meet your audiences’ needs Structuring a presentation so the audience is engaged from start to finish Using visual aids Handling questions All our presentation skills training is bespoke, with options including one-to-one coaching, combined training and coaching programmes and group training courses. All these courses can be delivered virtually, as well as face to face. As many of the skills needed to give a good presentation are shared with media interviews, we frequently combine our presentation skills and media interview skills training. Venue We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.
Overview This one day Building Better Work Habits training course has been developed for everyone in your organisation who may struggle with their own personal effectiveness. They may not have control of their own workload or blame others as to why they’re not achieving certain tasks and projects. Alternatively, it might be that high performers want to understand how they can organise themselves in a new way to give themselves more stretch in their roles. The training course will help the learners build self-awareness and will highlight the important parts of working smarter to achieve end goals. Description We are all busy, and sometimes it seems we do not have enough hours in the day to complete deadlines and projects. It can then eat into our home life, meaning we often end up stressed, or in worst-case scenarios, unwell (both physically and mentally). The reason behind this is often how we work day to day, as opposed to others giving us work at the last minute. These training course materials have been designed to help your participants work more effectively for the long term. This isn’t about how to manage a diary or emails, but rather look closely to see what are the blockers which get in the way of success. These small changes in day to day work will have a dramatic impact in both productivity and personal effectiveness. Topics covered: Productivity: the science bit – A chance to explore what we mean by being productive and how that helps us build better work habits, as well as the opportunity to look at some of the science behind myths and bad habits we’ve probably already formed. Includes a link to a YouTube video. Procrastination, why put off to tomorrow what we can do today! – Participants will explore what we procrastinate about, how we procrastinate in our own lives, and what we can do about it! Eat That Frog – An introduction to Brian Tracy’s book “Eat that frog” and how it can help us improve our working habits. Includes a link to a YouTube video. Eat That Frog: Thinking on Paper – A chance to put into practice some of Brian Tracy’s methods and how to use them in our real lives Eat That Frog: Rocks, Pebbles and Sand – Taking our goal setting further, we explore Covey’s methodology around prioritising our tasks. Eat That Frog: The Pareto Principle – The final part of the “Eat that Frog” section looks at how effective we in terms of how we spend our day Prioritising: how do we spend our day? – Participants explore how proactive they are, and what the danger might be in letting a situation rule their time Prioritising: The Priority Matrix – Taking the Rock, Pebbles and Sand methodology further, participants explore what truly is urgent and what is important in our day to day Prioritising: Company Performance Tensions – We may know what our own personal objectives are, however, our business objectives have certain tensions that could impact these. How can we balance these two different objectives to ensure we’re successful day to day? What’s my mindset? – Sometimes we can get in the way of our own successes and plans due to our mindset; utilising Carol Dweck’s work, it is a chance to reflect on our own mindsets when we’re building new work habits. Includes a link to a YouTube video. What’s my mindset? Energy Cycles – Our energy can impact our mindset and how productive we are. A chance to look at what gives us energy, and how we can work more effectively depending on where our energy levels might be Who should attend Anyone interested in understanding in being more effective at work. Requirements for Attendees None.
Overview This course sets out to develop attendee’s skills in understanding their own body language as well as being able to read the body language of others. If we can learn to identify and appreciate non-verbal clues, we can begin to improve our communication as a whole. This use of body language skills could impact situations such as; sales visits, interviews, presentations and normal day-to-day interactions where body language plays a part. Description Effective communication skills are critical in the development of relationships between people and although verbal communication plays a large part in this, studies have shown that a proportionate amount of our message comes from not what we say, but very often the non-verbal communication behind the message. Therefore, it is clear that body language is an important, influential aspect of communication and understanding how it works is essential in the development of your personal communication skills. Topics covered: Core Principles and the Five C’s – Exploring the subconscious effects of body language and setting the scene by ensuring participants appreciate the rules to interpreting body language. Reading Body Language – Gestures – An activity that helps participants realise the power of body language and how important it is to communication. Arm Barriers – Understanding the different arm barrier gestures and crossed arm positions and what each means. Palm and Handshake Gestures – Discussing the different handshakes and palm actions, what they mean and how they are applied in real life. Includes activities that test the theory. Hand and Thumb Gestures – A review of these different gestures and what they mean. Hand to Face Gestures…or… How to Spot a Liar! – An exploration of different gestures that involve the hand moving to the face. Identifying how to spot body language that signifies lying and what to watch out for. Chin and Cheek Gestures – An activity that helps participants understand the different chin and cheek gestures and how to interpret this body language. Eye Signals – A review of pupil dilation, directed gazes and eye accessing cues in order to fully understand how eyes provide body language clues. Matching & Mirroring – Looking at the technique of building rapport and developing relationships through careful observation of body language. Bringing it all Together – An activity that allows participants to embed their learning and realise how much they now understand and appreciate body language and its effect on communication. Who should attend Anyone who wants to gain a better understanding of their own body language, and that of others. Requirements for Attendees None.