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Learn to build a growth mindset to achieve more of what you want.

Learn three practices to fully enjoy the present.

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Unlock your athletic potential with our cutting-edge Sports Nutrition course. Learn how to optimize macronutrients, micronutrients, and hydration for peak performance. Master diet planning, weight control, and specialized nutritional strategies for game day and beyond. Elevate your sports performance through scientific nutrition.

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Are you an athlete? Do you want to be a Champion? The course is designed to help the sport's practitioners to achieve success in their respective field. Course Description: Do you want to know the tricks and strategies used by a champion competitor? The course guide you to walk on the paths ace athletes takes to reach sports success. The course illustrates the success story of an ace athlete so that you can get a clear idea about the techniques and procedures of their success. The course does not train you to win the battle rather it gives pointers on having a permanence of ace sportsmanship. It is believed that to be a hero for a lifetime is much better than to be a champion once. The course guides you to understand the fact that to be a real competitor is better than to win in a diversion. Course Highlights Performance Secrets for Athletes is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Performance Secrets for Athletes into 8 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 5 hours, 30 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Performance Secrets for Athletes Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Performance Secrets for Athletes is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Performance Secrets for Athletes is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. INTRODUCTION 00:15:00 THE REAL ATHLETE 00:30:00 THE MIND OF AN ACE ATHLETE 01:00:00 THE BODY OF AN ACE ATHLETE 01:00:00 LIFE OF AN ACE ATHLETE 01:00:00 UNSEEN NEEDS OF ATHLETES 01:00:00 SECRET WAYS OF HONING SOME SPORTS SKILLS 00:30:00 Conclusion 00:15:00 Mock Exam Final Exam

Sports Medicine is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Sports Medicine and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 4 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 1: Sports Medicine Sports Medicine 00:20:00 Module 2: Careers in Sports Medicine Careers in Sports Medicine 00:18:00 Module 3: Top Ten Common Sports Injuries Top Ten Common Sports Injuries 00:30:00 Module 4: Common Sports Medicines Common Sports Medicines 00:28:00 Module 5: Nutrition and Weight Management Nutrition and Weight Management 00:32:00 Module 6: Medical Problems Faced by Athletes Medical Problems Faced by Athletes 00:35:00 Module 7: Sports and Exercise Sports and Exercise 00:36:00 Module 8: Imaging in Sports Medicine Imaging in Sports Medicine 00:34:00 Module 9: Performance Enhancement Performance Enhancement 00:20:00 Module 10: The Future of Sports Science The Future of Sports Science 00:22:00

End of Life Care: End of Life Care Course Online Unlock the Power of End of Life Care: End of Life Care Course: Enrol Now! Caring for people with life-threatening illnesses or in their final days requires a compassionate and proactive approach. While there are some occupational distinctions between supportive care as a Palliative Care and End of Life Care: End of Life Care professional, both play an important role in preventing, reducing, and relieving suffering in the final days of a person's journey and providing a comforting transition process. End of Life Care: End of Life Care course will teach you the essential skills and knowledge to support an individual at their end of life. Through this End of Life Care: End of Life Care course, you will learn how to plan for care, deal with difficult issues, and apply your knowledge in a practical setting. The End of Life Care: End of Life Care course will also help you improve your communication skills and understand how important it is to communicate effectively with your patients and their families. The knowledge you will gain from this End of Life Care: End of Life Care course will enable you to always put your patients' interests ahead of your own. Why choose this End of Life Care: End of Life Care Course from the School of Health Care? Self-paced End of Life Care: End of Life Care Course, access available from anywhere in the world. High-quality study materials that are easy to understand. End of Life Care: End of Life Care Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the End of Life Care: End of Life Care Course. Main Course: End of Life Care Free Courses Course 01: Care Certificate Course 02: Social Worker Course 03: Palliative Care Course 04: Care Certificate Course 05: Level 7 Life Coaching [ Note: Free PDF certificate as soon as completing the End of Life Care: End of Life Care course] End of Life Care: End of Life Care Course Online This End of Life Care: End of Life Care Course consists of 05 modules. Learning Outcomes After completing this End of Life Care: End of Life Care Course, learner will be able to: Gain a solid understanding of how to work in end-of-life care Know how to provide support to manage pain and discomfort Gain in-depth knowledge about end-of-life care and dementia Understand the role of the care worker at the time of death Have a better understanding of loss and grief in end-of-life care By enrolling in this comprehensive End of Life Care: End of Life Care Course, you can achieve your goals and prepare for your ideal career. The course offers students an in-depth learning experience that they can complete at their own pace in order to advance their professional development Course Curriculum of Level 2 Certificate in Understanding End-of-Life Care Course Module 01: Understand how to work in end-of-life Care Module 02: Understand how to provide support to manage pain and discomfort Module 03: End-of-life care and dementia Module 04: Understanding the role of the care worker at the time of death Module 05: Understand loss and grief in end-of-life Care Assessment Method of End of Life Care: End of Life Care Course After completing End of Life Care: End of Life Care Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of End of Life Care: End of Life Care Course After completing the End of Life Care: End of Life Care Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? End of Life Care: End of Life Care Course Online This End of Life Care: End of Life Care Course is suitable for: Health and social care workers Individuals working in an adult care environment Carers and caretakers Requirements End of Life Care: End of Life Care Course Online To enrol in this End of Life Care: End of Life Care Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our End of Life Care: End of Life Care Course. Be energetic and self-motivated to complete our End of Life Care: End of Life Care Course. Basic computer Skill is required to complete our End of Life Care: End of Life Care Course. If you want to enrol in our End of Life Care: End of Life Care Course, you must be at least 15 years old. Career path End of Life Care: End of Life Care Course Online After completing this End of Life Care: End of Life Care Course, you may able to pursue a variety of promising career opportunities, such as — Social Care Workers- £28,000 (Approximately) Adult Care Worker £30,000 (Approximately) Healthcare Advisor – £27,500 (Approximately)