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8730 Coach courses

Emotional Intelligence Mastery

By Owenico Consult

Discover the ultimate Emotional Intelligence Mastery Training and Coaching Programme. Elevate your EQ, enhance relationships and achieve personal and professional success. Join us today! Unlock the power of emotions with our Emotional Intelligence Mastery Training and Coaching Programme! Elevate your EQ, improve relationships and excel in every aspect of life. Join us on the journey to emotional intelligence greatness! #EmotionalIntelligence #EQMastery #CoachingProgramme

Emotional Intelligence Mastery
Delivered OnlineFlexible Dates
Price on Enquiry

Assessing and Managing Cyber Security Risks for Essential Services Operators

By EnergyEdge - Training for a Sustainable Energy Future

About this Virtual Instructor Led Training (VILT) This 3 half-day Virtual Instructor Led Training (VILT) course will help participants grasp the idea of real-world risk management and how this relates to the cyber world. The VILT course will cover topics surrounding identifying cyber risks and vulnerabilities, guidance on applying administrative actions, and comprehensive solutions to ensure your organization is adequately secure and protected. The VILT course will guide participants on how to conduct a security risk assessment for their organization, and equip them with the skills to develop a risk compliance assessment plan as well as methods to develop risk management strategies which can improve their organization's security posture. The VILT course has at least a 30% hands-on approach through the use of Table Top Exercises. The VILT course will cover the following modules: Introduction to Risk Assessments (RA) Threat Actors and Their Motivations Threat and Risk Assessment Critical Controls Identification Maturity Assessment Treated Cyber Risk Profile Target Cyber Risk Profile and Strategy Target Audience The VILT course is intended for professionals responsible for organizational information and security system and those involved in operating and maintenance of critical information and IT network & sotware systems. Professionals who are designated as the Single Point of Accountability (SPoA) as well as system auditors will find this course useful. Course Level Basic or Foundation Training Methods The VILT course will be delivered online in 3 half-day sessions comprising 4 hours per day, with 2 x 10 minutes break per day, including time for lectures, discussion, quizzes and short classroom exercises. Course Duration: 3 half-day sessions, 4 hours per session (12 hours in total). This VILT course is delivered in partnership with ENGIE Laborelec. Trainer Your expert course leader is a is specialized in cybersecurity risk management. Before joining ENGIE, she worked for The National Cybersecurity Agency of France (ANSSI) based in Paris (France) and for Deloitte Belgium located in Zaventem (Belgium). She has been involved in cybersecurity projects focusing on the principle of protecting critical infrastructures. Her different experiences in Cyber Security, Anti-Money Laundering and Global Trade Compliance (including Export Control and Customs) gave her the opportunity to use methodologies tackling strategic, operational and financial control issues at all levels of an organization: people, business processes, IT applications and infrastructure, legal and regulatory compliance. She was an EBIOS Risk Manager (RM) trainer while she worked for the French government; EBIOS RM is the French method for assessing and treating digital risks. She also had the opportunity to represent France towards European institutions and other relevant stakeholders for topics related to cybersecurity risk management. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Assessing and Managing Cyber Security Risks for Essential Services Operators
Delivered in Internationally or OnlineFlexible Dates
£1,324 to £2,499

Heat Rate Optimization of Coal Power Plants

By EnergyEdge - Training for a Sustainable Energy Future

About this Virtual Instructor Led Training (VILT)  This 5 half-day virtual course provides a detailed description of all the methods used to reduce the heat rate (increase the efficiency) of pulverized coal and circulating fluidized bed (CFB) coal power plants. All the processes, operational and maintenance activities, capital projects, technical options, potential initiatives and incentives to implement upgrades/repairs for increasing the plant efficiency will be covered in detail. Training Objectives Calculate the Heat Rate of Coal Power Plants: Learn all the methods used to calculate the heat rate of coal power plants Benefits of Lowering the Heat Rate of Coal Power Plants: Understand all the benefits of lowering the heat rate of coal power plants Methods Used to Improve Coal Power Plants Heat Rate: Gain a thorough understanding of all the methods used to improve the heat rate of coal power plants Processes, Operational and Maintenance Activities: Discover all the processes, operational and maintenance activities used to improve the heat rate of coal power plants Capital Projects Used to Improve the Heat Rate: Learn about all the capital projects used to improve the heat rate of coal power plants Technical Options for Improving the Heat Rate: Understand all the technical options used to improve the heat rate of coal power plants Potential Initiatives and Incentives to Implement Upgrades/Repairs for Improving the Heat Rate: Discover all the potential initiatives and incentives to implement upgrades/repairs for improving the heat rate of coal power plants Factors Affecting Coal Power Plant Efficiency and Emissions: Learn about all the factors which affect coal power plants efficiency and emissions Areas in Pulverized Coal and Circulating Fluidized Bed (CFB) Power Plants where Efficiency Loss Can Occur: Discover all the areas in pulverized coal and circulating fluidized bed (CFB) power plants where efficiency loss can occur Optimize the Operation of Coal Power Plant Equipment and Systems to improve the Plant Heat Rate: Understand all the techniques and methods used to optimize the operation of coal power plant equipment and systems to improve the plant heat rate Coal Power Plant Equipment and Systems: Learn about various coal power plant equipment and systems including boilers, superheaters, reheaters, steam turbines, governing systems, deaerators, feedwater heaters, coal-handling equipment, transformers, generators and auxiliaries Target Audience Engineers of all disciplines Managers Technicians Maintenance personnel Other technical individuals Training Methods The VILT will be delivered online in 5 half-day sessions comprising 4 hours per day, with 1 x 10 minutes break per day, including time for lectures, discussion, quizzes and short classroom exercises. Additionally, some self-study will be requested. Participants are invited but not obliged to bring a short presentation (10 mins max) on a practical problem they encountered in their work. This will then be explained and discussed during the VILT. A short test or quiz will be held at the end the course. The instructor relies on a highly interactive training method to enhance the learning process. This method ensures that all the delegates gain a complete understanding of all the topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught to their own organization. Trainer Your specialist course leader has more than 32 years of practical engineering experience with Ontario Power Generation (OPG), one of the largest electric utility in North America. He was previously involved in research on power generation equipment with Atomic Energy of Canada Limited at their Chalk River and Whiteshell Nuclear Research Laboratories. While working at OPG, he acted as a Training Manager, Engineering Supervisor, System Responsible Engineer and Design Engineer. During the period of time, he worked as a Field Engineer and Design Engineer, he was responsible for the operation, maintenance, diagnostics, and testing of gas turbines, steam turbines, generators, motors, transformers, inverters, valves, pumps, compressors, instrumentation and control systems. Further, his responsibilities included designing, engineering, diagnosing equipment problems and recommending solutions to repair deficiencies and improve system performance, supervising engineers, setting up preventive maintenance programs, writing Operating and Design Manuals, and commissioning new equipment. Later, he worked as the manager of a section dedicated to providing training for the staff at the power stations. The training provided by him covered in detail the various equipment and systems used in power stations. In addition, he has taught courses and seminars to more than four thousand working engineers and professionals around the world, specifically Europe and North America. He has been consistently ranked as 'Excellent' or 'Very Good' by the delegates who attended his seminars and lectures. He written 5 books for working engineers from which 3 have been published by McGraw-Hill, New York. Below is a list of the books authored by him; Power Generation Handbook: Gas Turbines, Steam Power Plants, Co-generation, and Combined Cycles, second edition, (800 pages), McGraw-Hill, New York, October 2011. Electrical Equipment Handbook (600 pages), McGraw-Hill, New York, March 2003. Power Plant Equipment Operation and Maintenance Guide (800 pages), McGraw-Hill, New York, January 2012. Industrial Instrumentation and Modern Control Systems (400 pages), Custom Publishing, University of Toronto, University of Toronto Custom Publishing (1999). Industrial Equipment (600 pages), Custom Publishing, University of Toronto, University of Toronto, University of Toronto Custom Publishing (1999). Furthermore, he has received the following awards: The first 'Excellence in Teaching' award offered by PowerEdge, Singapore, in December 2016 The first 'Excellence in Teaching' award offered by the Professional Development Center at University of Toronto (May, 1996). The 'Excellence in Teaching Award' in April 2007 offered by TUV Akademie (TUV Akademie is one of the largest Professional Development centre in world, it is based in Germany and the United Arab Emirates, and provides engineering training to engineers and managers across Europe and the Middle East). Awarded graduation 'With Distinction' from Dalhousie University when completed Bachelor of Engineering degree (1983). Lastly, he was awarded his Bachelor of Engineering Degree 'with distinction' from Dalhousie University, Halifax, Nova Scotia, Canada. He also received a Master of Applied Science in Engineering (M.A.Sc.) from the University of Ottawa, Canada. He is also a member of the Association of Professional Engineers in the province of Ontario, Canada. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Heat Rate Optimization of Coal Power Plants
Delivered in Internationally or OnlineFlexible Dates
£1,324 to £2,499

LNG Marine Terminal Loading Master & Certification (3 Day)

By EnergyEdge - Training for a Sustainable Energy Future

Dive deep into LNG loading operations with EnergyEdge's master certification course. Gain valuable skills and knowledge. Enroll now!

LNG Marine Terminal Loading Master & Certification (3 Day)
Delivered In-PersonFlexible Dates
£2,399 to £2,499

Peer Support Training

5.0(14)

By The Cellar Trust

Peer Support Training

Peer Support Training
Delivered In-PersonFlexible Dates
£180

Personal Trainer/Fitness Instructor Career Bundle

By Training Tale

A personal trainer is someone who develops and delivers safe and effective exercise programmes for seemingly healthy individuals and groups, as well as those who have medical clearance to exercise. They motivate clients by working together to set goals, providing meaningful feedback, and being a trustworthy source of accountability. Do you have an interest in the fitness trainer profession? Are you looking for the best Personal Trainer certification in the industry? If this is the case, you should not be concerned. We are here to meet your needs. Our professionals created this course to provide you with advanced skills, knowledge, and confidence to help you build a long-term career in this field. This Personal Trainer course is ideal for those who are currently working or hoping to start a career in the trainer profession. This course is also appropriate for anyone with an interest in or desire to learn a variety of fundamental skills required to become a successful personal trainer. This course is a comprehensive, online course that will provide you with a complete understanding of the topic. Learning Outcomes After completing this Personal Trainer/Fitness Instructor Career Bundle course, the learner will be able to Gain a range of core skills needed to become a successful personal trainer. Gain in-depth knowledge of the science of losing weight and gaining muscle. Understand how to warm up safely before exercising and monitor heart rate. Understand how to perform a range of cardio, endurance and resistance exercises. Know how to build stamina and lean muscle. Understand how to perform a range of stretches safely to increase flexibility. Why Choose Personal Trainer/Fitness Instructor Career Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Masterclass Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this Career Bundle Course*** Course 01: Personal Trainer Course 02: Level 2 Award in Nutrition and Health Course 03: Nutrition Course (Level 3 Certificate) ***Other Benefits of Personal Trainer/Fitness Instructor Career Bundle Course*** Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate will provide as soon as completing the Personal Trainer course ] Detailed course curriculum *** Personal Trainer/Fitness Instructor Career Bundle *** Module 1: Professionalism and Presentation Personal Training Examining the Sector of Personal Training The professionalism of Personal Trainers in Business Presentation and Qualifications in Personal Training Marketing and Sales Module 2: Planning a Personal Training Session Principles and Characteristics of Personal Training Planning Activities Module 3: Delivering a Personal Training Session Monitoring and Adjusting Exercise Maintaining Good Communication and Motivation Different Personal Training Environments Extending Frequent and Good Communication to Clients Module 4: Skeletal Articulations and Joint Movement Connective Tissue Joint Structure Lever Systems Effects of Resistance Training on Joints Module 5: Injury Prevention Osteoporosis Spinal Injury Prevention Shoulder Stabilisation Ligamentous Damage Module 6: Muscular System Contraction Types and Their Characteristics Acute Muscle Adaptations to Different Training Types Chronic Muscle Adaptation to Training Muscle Functions of the Hip and Thoracolumbar Fascia Module 7: Energy Systems Three Energy Systems Acute Variables and Energy Systems Effects of EPOC and Interval Training on Metabolism Fat Burning METs and Calories Methods for Monitoring Exercise Use of Energy From Nutrients Module 8: Cardiorespiratory System Cardiovascular System Respiratory System Module 9: Nervous System The organisation of the Nervous System The function of the Nervous System Nervous System and Exercise Module 10: Hormonal Responses to Exercise Structural Overview of the Endocrine System Classification of Hormones Hormone Interactions With Target Cells Hormonal Responses to Acute Exercise Hormonal Adaptations to Chronic Exercise Training Module 11: Health and Fitness Assessment Defining Health and Fitness Preliminary Health Assessment Fitness Assessments Module 12: Psychological Aspects of Personal Training Role of Psychology in Personal Training Goals and Goal Setting Beliefs and Expectations Emotions, Stress and Coping Module 13: Nutrition Energy Requirement Estimating Energy Expenditure Calculating Energy Needs Recommended Dietary Intakes Healthy Eating Patterns How Dietary Intake Influences Health Micronutrient Deficiency and Health Fads and Popular Diets Developing a Healthy, Balanced Way of Eating Tobacco, Alcohol and Caffeine Fat and Lipoprotein Safe and Effective Weight Loss and Gain Module 14: Training Adaptations Adaptations to Training Principles Adaptations to Resistance Training Adaptations to Aerobic Training Adaptations to Range of Motion Training Module 15: Exercise Planning and Programming Planning for Resistance Training Planning for Aerobic Endurance Training Applied Training Programming Examples of Exercise Programming -------------------- [ Bundle Course 02 ] *Level 2 Award in Nutrition and Health Course Curriculum Module 01: Explore Principles of Healthy Eating Module 02: Consider Nutritional Needs of a Variety of Individuals Module 03: Use Food and Nutrition Information to Plan a Healthy Diet -------------------- [ Bundle Course 03 ] *Nutrition Course (Level 3 Certificate) Course Curriculum Module 01: Introduction to Nutrition Module 02: Nutrition Concerning Your Diet Module 03: The Balanced Diet Module 04: Dietary Requirements Module 05: Nutritional Sources Module 06: Weight Loss Module 07: Controlling Weight Assessment Method After completing each module of the Personal Trainer/Fitness Instructor Career Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Personal Trainer/Fitness Instructor Career course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Fitness Instructor Career course is designed for those who want to learn the skills needed to start a successful career in the fitness industry. Our Personal Trainer/Fitness Instructor Career course is also suitable for anyone interested in learning the science of weight loss and developing the ideal workout routine to achieve their long-term fitness goals. Requirements There are no specific requirements for Personal Trainer course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this Personal Trainer course, you will have the necessary knowledge and skillset to start your training business. You can also make it a full-time job by working in gyms, clients' homes, fitness centres, and other professional settings. Such as: Fitness Instructor Fitness Coach Gym Instructor etc. Certificates Certificate of completion Digital certificate - Included

Personal Trainer/Fitness Instructor Career Bundle
Delivered Online On Demand14 hours
£12

Personal Trainer + Diet & Nutrition

By Training Tale

A personal trainer is someone who develops and delivers safe and effective exercise programmes for seemingly healthy individuals and groups, as well as those who have medical clearance to exercise. They motivate clients by working together to set goals, providing meaningful feedback, and being a trustworthy source of accountability. Do you have an interest in the fitness trainer profession? Are you looking for the best Personal Trainer certification in the industry? If this is the case, you should not be concerned. We are here to meet your needs. Our professionals created this course to provide you with advanced skills, knowledge, and confidence to help you build a long-term career in this field. This Personal Trainer + Diet & Nutrition course is ideal for those who are currently working or hoping to start a career in the trainer profession. This course is also appropriate for anyone with an interest in or desire to learn a variety of fundamental skills required to become a successful personal trainer. This course is a comprehensive, online course that will provide you with a complete understanding of the topic. Learning Outcomes After completing this Personal Trainer + Diet & Nutrition Bundle course, the learner will be able to Gain a range of core skills needed to become a successful personal trainer. Gain in-depth knowledge of the science of losing weight and gaining muscle. Understand how to warm up safely before exercising and monitor heart rate. Understand how to perform a range of cardio, endurance and resistance exercises. Know how to build stamina and lean muscle. Understand how to perform a range of stretches safely to increase flexibility. Why Choose Personal Trainer + Diet & Nutrition Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Masterclass Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this Personal Trainer + Diet & Nutrition Bundle Course*** Course 01: Personal Trainer Course 02: Level 5 Diet and Nutrition Advanced Diploma Course 03: Personal Exercise, Health and Nutrition ***Other Benefits of Personal Trainer + Diet & Nutrition Bundle Course*** Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum *** Personal Trainer + Diet & Nutrition *** Module 1: Professionalism and Presentation Personal Training Examining the Sector of Personal Training The professionalism of Personal Trainers in Business Presentation and Qualifications in Personal Training Marketing and Sales Module 2: Planning a Personal Training Session Principles and Characteristics of Personal Training Planning Activities Module 3: Delivering a Personal Training Session Monitoring and Adjusting Exercise Maintaining Good Communication and Motivation Different Personal Training Environments Extending Frequent and Good Communication to Clients Module 4: Skeletal Articulations and Joint Movement Connective Tissue Joint Structure Lever Systems Effects of Resistance Training on Joints Module 5: Injury Prevention Osteoporosis Spinal Injury Prevention Shoulder Stabilisation Ligamentous Damage Module 6: Muscular System Contraction Types and Their Characteristics Acute Muscle Adaptations to Different Training Types Chronic Muscle Adaptation to Training Muscle Functions of the Hip and Thoracolumbar Fascia Module 7: Energy Systems Three Energy Systems Acute Variables and Energy Systems Effects of EPOC and Interval Training on Metabolism Fat Burning METs and Calories Methods for Monitoring Exercise Use of Energy From Nutrients Module 8: Cardiorespiratory System Cardiovascular System Respiratory System Module 9: Nervous System The organisation of the Nervous System The function of the Nervous System Nervous System and Exercise Module 10: Hormonal Responses to Exercise Structural Overview of the Endocrine System Classification of Hormones Hormone Interactions With Target Cells Hormonal Responses to Acute Exercise Hormonal Adaptations to Chronic Exercise Training Module 11: Health and Fitness Assessment Defining Health and Fitness Preliminary Health Assessment Fitness Assessments Module 12: Psychological Aspects of Personal Training Role of Psychology in Personal Training Goals and Goal Setting Beliefs and Expectations Emotions, Stress and Coping Module 13: Nutrition Energy Requirement Estimating Energy Expenditure Calculating Energy Needs Recommended Dietary Intakes Healthy Eating Patterns How Dietary Intake Influences Health Micronutrient Deficiency and Health Fads and Popular Diets Developing a Healthy, Balanced Way of Eating Tobacco, Alcohol and Caffeine Fat and Lipoprotein Safe and Effective Weight Loss and Gain Module 14: Training Adaptations Adaptations to Training Principles Adaptations to Resistance Training Adaptations to Aerobic Training Adaptations to Range of Motion Training Module 15: Exercise Planning and Programming Planning for Resistance Training Planning for Aerobic Endurance Training Applied Training Programming Examples of Exercise Programming -------------------- [ Bundle Course 02 ] *Level 5 Diet and Nutrition Advanced Diploma Course Curriculum Module 01: Introduction to Nutrition Module 02: Fundamentals of Nutrition-I Module 03: Fundamentals of Nutrition- II Module 04: Digestion and Detoxification Module 05: Eating Disorders Module 06: Maintaining a Balanced Diet Module 07: Basis of Healthy Eating Module 08: Nutrition and the Immune System Module 09: Understanding the Diet Related Diseases Module 10: Understanding Women's Health Module 11: Necessity of Nutrition for Different People Module 12: Controlling Weight Module 13: Managing Weight Loss Module 14: Techniques Applied for Anti-ageing Module 15: The Function of a Nutritionist -------------------- [ Bundle Course 03 ] *Personal Exercise, Health and Nutrition Course Curriculum Module 01: Understand Health, Well-being and Exercise Module 02: Understand the Role of Nutrition in Exercise Module 03: Plan and Prepare for Personal Exercise and Nutrition Assessment Method After completing each module of the Personal Trainer + Diet & Nutrition Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Personal Trainer + Diet & Nutrition course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Personal Trainer + Diet & Nutrition course is designed for those who want to learn the skills needed to start a successful career in the fitness industry. Our course is also suitable for anyone interested in learning the science of weight loss and developing the ideal workout routine to achieve their long-term fitness goals. Requirements There are no specific requirements for this Personal Trainer + Diet & Nutrition course because it does not require any advanced knowledge or skills. Career path After completing Personal Trainer + Diet & Nutrition course, you will have the necessary knowledge and skillset to start your training business. You can also make it a full-time job by working in gyms, clients' homes, fitness centres, and other professional settings. Such as: Fitness Instructor Fitness Coach Gym Instructor etc.

Personal Trainer + Diet & Nutrition
Delivered Online On Demand28 hours
£12

Customer Service (Second Edition)

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Customer Service (Second Edition)
Delivered OnlineFlexible Dates
Price on Enquiry

Reflexology - Acupressure and Foot Reading

By IOMH - Institute of Mental Health

A Footpath to Wellness: Dive into the World of Reflexology Have you ever dreamt of walking a path paved with holistic healing? Where fingertips become instruments of well-being, and the map lies not on paper but etched on the soles of your feet? Step into the fascinating realm of Reflexology - Acupressure and Foot Reading, and unlock a treasure trove of ancient wisdom for yourself and others. The UK's wellness industry is booming, with a £4.2 billion market estimated to rise further. People yearn for natural, self-directed approaches to health, and reflexology fits the bill perfectly. This comprehensive Reflexology - Acupressure and Foot Reading course empowers you to tap into this growing trend, equipping you with the knowledge and skills to navigate the intricate landscape of the feet. This course is your compass on this rewarding journey. From identifying key acupressure points to deciphering the secrets hidden in foot shapes and colours, you'll gain the knowledge and confidence to embark on a fulfilling career or elevate your self-care routine. Ready to walk the path to holistic wellness? Enrol today and start reaping the benefits of Reflexology - Acupressure and Foot Reading! You will Learn The Following Things: Identify the main acupressure points on the feet and their uses. Explain the tools used in reflexology treatments. Recognise medical conditions that can benefit from reflexology. Analyse the feet to gather insights about a person's health. Practice sequences for reflexology sessions. Apply knowledge to provide reflexology treatments. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Reflexology - Acupressure and Foot Reading. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Reflexology - Acupressure and Foot Reading course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? Massage Therapists: Expand your repertoire with a complementary therapy rooted in traditional Chinese medicine. Aspiring Reflexologists: Build a solid foundation for a fulfilling career in holistic healing. Footwear Enthusiasts: Deepen your understanding of how feet reveal fascinating insights about our health and personality. Stress Warriors: Discover self-care techniques to combat tension and promote deep relaxation. Health-curious Individuals: Embark on a journey of self-discovery, learning to read the stories your feet tell. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Reflexology - Acupressure and Foot Reading course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Reflexologist - £18K to £30K per year. Spa Therapist - £16K to £25K per year. Wellness Coach - £20K to £35K per year. Natural Health Practitioner - £22K to £40K per year. Salon Owner - £30K to £60K per year. Course Curriculum Section 01: Introduction Introduction 00:03:00 Section 02: Main Acupressure Points Large Intestine 4 00:02:00 Lung 10 00:01:00 Small Intestine 3 00:01:00 Heart 7 00:02:00 Pericardium 6 00:01:00 Kidney 3 00:02:00 Liver 3 00:01:00 Stomach 36 00:02:00 Section 03: Tools we can use in our treatment Tools we can use in our treatment 00:02:00 Section 04: Certain Medical Conditions Anxiety 00:05:00 Headaches 00:04:00 Fibromyalgia 00:05:00 Menstrual Disorders 00:02:00 Insomnia 00:05:00 Arthritis 00:04:00 COLDS AND FLUS 00:02:00 Asthma 00:02:00 Section 05: Foot Reading Introduction 00:02:00 Start by Reading the Feet in Consultation 00:02:00 Zones 00:05:00 Toe Line Meanings 00:04:00 Section 06: Size of Feet Size of Feet 00:01:00 Arches 00:02:00 Section 07: Colour of the Feet Colour of the Feet 00:03:00 Nails 00:04:00 Skin Conditions 00:05:00 Section08: Gaps between Toes Gaps between toes 00:02:00 Section 09: Foot Sequence Foot Sequence 00:04:00 Section 10: Congratulations on Completing your Course Congratulations 00:01:00 Assignment Assignment -Reflexology - Acupressure and Foot Reading 00:00:00

Reflexology - Acupressure and Foot Reading
Delivered Online On Demand1 hour 21 minutes
£11

Upstream Decarbonization: Strategies & Measures towards Lowering Emissions

By EnergyEdge - Training for a Sustainable Energy Future

About this training Decarbonization of the Upstream Oil & Gas sector has previously been based on inter-fuel competition. Market actions were seen as the most effective method for reducing the level of emissions. However, the pace of decarbonization is now being led by government policy acting in concert with a coalition of stakeholders such as investors and consumers. The primary focus of this pathway is on the management of carbon emissions to both mitigate and adapt to climate change. Some energy analysts have forecast that global production of oil and natural gas will have to decline annually by 4 to 6 percent in order to meet the global target of Net Zero Emissions by 2050. Oil and gas producers face a difficult challenge in deciding upon the strategy and measures that will best achieve targets set for them while maintaining supply, attracting investments and accessing markets. This 2-day training course will provide participants with an understanding of the strategies and measures for decarbonizing the Upstream Oil and Gas sector within the framework of measures implemented by individual governments through their respective commitments to reduce emissions to achieve their National Determined Contribution under the Paris Agreement. This course offers a unique opportunity to understand the rapidly increasing issues confronting the industry as well as the options for the management of carbon emissions to comply with corporate as well as national policies and the implementation of measures for controlling, reporting and verification. Training Objectives Upon completion of this course, participants will be better equipped to participate in the implementation of measures for the management of carbon emissions in the following areas: Implementation of measures for reducing carbon emissions Establishing systems for monitoring and reporting carbon emissions Evaluating the commerciality of discoveries Reviewing and strategizing future field development plans Meeting Environmental Obligations Target Audience This course has been specifically designed for professionals involved in the international oil and gas industry, whether employed a field operator, national oil company, or government. It offers a unique opportunity to rapidly increase your understanding of the issues confronting the industry as well as the options for the management of carbon emissions to comply with corporate as well as national policies and the implementation of measures for controlling, reporting and verification. Staff with the following roles will find this course particularly useful: Corporate Planners Project Engineers Financial Analysts Environmental Specialists Legal Advisors Regulatory & Compliance Officers Course Level Basic or Foundation Trainer Your expert course leader is an international legal expert in petroleum law who has been listed in the Guide to the World's Leading Energy and Natural Resources Lawyers. In his thirty years of practice, he has been the lead negotiator and acquisitions advisor for oil and gas companies in the US and the Asia-Pacific. These transactions have included both upstream (licences and leases) and downstream (refineries and pipelines) assets. He has been appointed as Distinguished Visiting Professor in Oil and Gas at the University of Wyoming and Honorary Professor at the Centre for Energy, Petroleum & Mineral Law & Policy (CEPMLP) at Dundee University. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Upstream Decarbonization: Strategies & Measures towards Lowering Emissions
Delivered in Internationally or OnlineFlexible Dates
£2,149 to £2,499