8320 CLO courses

Duration 5 Days 30 CPD hours This course is intended for Sr. Systems Administrator Cloud Engineer Systems Engineer Sr. Network Administrator Sr. Network Engineer Cloud Specialist Cloud Project Manager Overview After completion of this course you will be able to describe: Cloud architecture and design Security within the cloud Automation and virtualization Troubleshooting and Disaster recovery High availability  This course covers in depth the skills and abilities needed to operate in the cloud, validating that candidates have the technical experience needed to deploy, secure, and automate environments regardless of the vendor solution. Understanding Cloud Concepts Topic 1A: Recognize Cloud Concepts Topic 1B: Recognize Cloud Terms Topic 1C: Understand the Troubleshooting Methodology Planning and Designing a Cloud Environment Topic 2A: Meet Cloud Business Requirements Topic 2B: Design Capacity Planning and Requirements Administering Cloud Resources Topic 3A: Manage Cloud Administration Topic 3B: Manage Compute Resources in the Cloud Topic 3C: Manage Memory Resources Managing Cloud Storage Topic 4A: Understand Cloud Storage Types Topic 4B: Configure Cloud Storage Solutions Topic 4C: Configure Cloud Storage Protocols and RAID Managing Networks in the Cloud Topic 5A: Deploying Cloud Network Services Topic 5B: Identify Cloud Network Infrastructure Components Securing and Troubleshooting Networks in the Cloud Topic 6A: Secure a Network in a Cloud Environment Topic 6B: Troubleshooting Cloud Connectivity Managing Cloud Migrations and Troubleshooting Cloud Deployments Topic 7A: Manage Cloud Migrations Topic 7B: Troubleshoot Cloud Deployment and Migration Issues Managing Cloud Automation and Orchestration Topic 8A: Understand Cloud Automation and Orchestration Techniques Topic 8B: Troubleshoot Automation and Orchestration in the Cloud Understanding Cloud Security Concepts Topic 9A: Administer Identity and Access Management in the Cloud Topic 9B: Manage Cloud Operating System and Application Security Topic 9C: Manage Data Security and Compliance in the Cloud Managing Cloud Security Topic 10A: Implement Security Measures in the Cloud Domain Topic 10B: Troubleshoot Cloud Security Managing Cloud Performance Topic 11A: Operate Efficiently in the Cloud Topic 11B: Accomplish Cloud Operations Tasks Topic 11C: Optimize Cloud Resources Topic 11D: Troubleshoot Common Cloud Performance Problems Managing Maintenance in the Cloud Topic 12A: Configure Logs, Monitoring, and Alerting for Cloud Services Topic 12B: Manage Backup and Restore in the Cloud Implementing High Availability and Disaster Recovery in the Cloud Topic 13A: Understand High Availability and Scaling in the Cloud Topic 13B: Manage Disaster Recovery in the Cloud Topic 13C: Incident Response Additional course details: Nexus Humans Cloud Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cloud Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for business and IT managers who may need to consider or work within a cloud computing environment. Overview Upon successful completion of this course, students will be able to: - identify the pros and cons of the cloud computing technology and determine its impact on businesses.- differentiate the currently-available cloud services.- differentiate cloud categories and adoption measures.- identify risks involved and risk mitigation measures in cloud computing. In this course, students will define cloud computing technology and describe its impact on IT scenario. Introducing Cloud Computing Impact of the Cloud on Businesses Cloud Computing?An Overview Cloud Components Differentiating Cloud Services Infrastructure as a Service (IaaS)?An Overview Platform as a Service (PaaS)?An Overview Software as a Service (SaaS)?An Overview Integrating Cloud Services Categories of Cloud Deployment Models Migration to the Cloud Identifying Risks and Risk Mitigation Measures Cloud Computing Risks Cloud Computing Risk Mitigation Measures Additional course details: Nexus Humans Introduction to Cloud Computing training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to Cloud Computing course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Application Consultant Business Analyst Business Process Architect Business Process Owner/Team Lead/Power User Developer Development Consultant Program/Project Manager Solution Architect Technology Consultant Overview This course will prepare you to: Understand the SAP Cloud Solution Understand the SAP Cloud Strategy Understand Java Development Understand development in SAP Cloud Classify and use the various Cloud Platform services Understand the various CP Services Explore the Internet of things Get an overview of SAP Cloud Platform, integration Service Understand Extensions of SAP Cloud Solutions This course will introduce and inform you about the vast potential of SAP Cloud Platform with hands-on exercises to dive into this open platform. SAP Cloud Platform, Introduction Introduce SAP Cloud Platform (SAP CP) Explain Landscape Architecture-Relevant Terms Learn about typical Use cases Explore What is in it: Product Capabilities and Services Platform Concepts Understand Basic Platform Concepts Explore Datacenters Understand Security Digital Transformation - Java Development Introduce Digital Transformation, Java Development Explore 12 Factor Microservices Use the Supported Java Development Environment Explain Supported Java Programming Models by CF Operate Java Applications on SAP Cloud Platform NEO Digital Transformation ? SAP HANA Development Understand SAP HANA Development Understand the SAP HANA XSA Development on CF Digital Transformation ? HTML5/SAPUI5/Fiori Development Introduce HTML5, SAPUI5, and Fiori Development Use SAP UI5 Use SAP Fiori Agile Business ? Extend Application Introduce Agile Business Understand the Application Frontend x-tend the Application: Backend Explore SAP Cloud Platform Data and Storage Services Enterprise Optimization ? Integration Services Introduce Enterprise Optimization, Integration Services Explore Available Integration Services Enterprise Optimization ? Process Integration Introduce SAP Cloud Platform, Integration Service Implement iFlows Enterprise Optimization ? API Explain API Management Build and Publish APIs Internet of Things Services (IoT) Explore the Internet of Things (IoT) Other Interesting Services and Features Explain SAP Cloud Platform SaaS Extensions Explore SAP Cloud Platform Business Services Explain Cloud Platform Data and Storage Understand SAP Cloud Platform Security

Duration 4 Days 24 CPD hours This course is intended for This course is designed for data analysts, business intelligence specialists, developers, system architects, and database administrators. Overview Skills gained in this training include:The features that Pig, Hive, and Impala offer for data acquisition, storage, and analysisThe fundamentals of Apache Hadoop and data ETL (extract, transform, load), ingestion, and processing with HadoopHow Pig, Hive, and Impala improve productivity for typical analysis tasksJoining diverse datasets to gain valuable business insightPerforming real-time, complex queries on datasets Cloudera University?s four-day data analyst training course focusing on Apache Pig and Hive and Cloudera Impala will teach you to apply traditional data analytics and business intelligence skills to big data. Hadoop Fundamentals The Motivation for Hadoop Hadoop Overview Data Storage: HDFS Distributed Data Processing: YARN, MapReduce, and Spark Data Processing and Analysis: Pig, Hive, and Impala Data Integration: Sqoop Other Hadoop Data Tools Exercise Scenarios Explanation Introduction to Pig What Is Pig? Pig?s Features Pig Use Cases Interacting with Pig Basic Data Analysis with Pig Pig Latin Syntax Loading Data Simple Data Types Field Definitions Data Output Viewing the Schema Filtering and Sorting Data Commonly-Used Functions Processing Complex Data with Pig Storage Formats Complex/Nested Data Types Grouping Built-In Functions for Complex Data Iterating Grouped Data Multi-Dataset Operations with Pig Techniques for Combining Data Sets Joining Data Sets in Pig Set Operations Splitting Data Sets Pig Troubleshoot & Optimization Troubleshooting Pig Logging Using Hadoop?s Web UI Data Sampling and Debugging Performance Overview Understanding the Execution Plan Tips for Improving the Performance of Your Pig Jobs Introduction to Hive & Impala What Is Hive? What Is Impala? Schema and Data Storage Comparing Hive to Traditional Databases Hive Use Cases Querying with Hive & Impala Databases and Tables Basic Hive and Impala Query Language Syntax Data Types Differences Between Hive and Impala Query Syntax Using Hue to Execute Queries Using the Impala Shell Data Management Data Storage Creating Databases and Tables Loading Data Altering Databases and Tables Simplifying Queries with Views Storing Query Results Data Storage & Performance Partitioning Tables Choosing a File Format Managing Metadata Controlling Access to Data Relational Data Analysis with Hive & Impala Joining Datasets Common Built-In Functions Aggregation and Windowing Working with Impala How Impala Executes Queries Extending Impala with User-Defined Functions Improving Impala Performance Analyzing Text and Complex Data with Hive Complex Values in Hive Using Regular Expressions in Hive Sentiment Analysis and N-Grams Conclusion Hive Optimization Understanding Query Performance Controlling Job Execution Plan Bucketing Indexing Data Extending Hive SerDes Data Transformation with Custom Scripts User-Defined Functions Parameterized Queries Choosing the Best Tool for the Job Comparing MapReduce, Pig, Hive, Impala, and Relational Databases Which to Choose?

Duration 1 Days 6 CPD hours This course is intended for This workshop is intended for Cloud Architects and IT professionals who have architectural expertise of infrastructure and solutions design in cloud technologies and want to learn more about Azure and Azure services Overview At the end of this whiteboard design session, you will leave with the information needed to develop a solid migration plan to keep mission-critical apps and data protected as they are transitioned and modernized. Topics covered will include how to get an inventory of a 2008 server environment, how to categorize 2008 workloads and evaluate the best option for each category, migration and upgrade tools available, TCO analysis tools, offers available from Microsoft to leverage existing licenses and innovations of recent product updates, licensing and technologies. This course will look at the process of migrating workloads to Azure. You will leave with the information needed to develop a solid migration plan to keep mission-critical apps and data protected as your customers transition and modernize their application, data, and infrastructure environment. Whiteboard Design Session - Windows Server 2008 and SQL Server 2008 end of support planning Review the customer case study Design a proof of concept solution Present the solution

Duration 3 Days 18 CPD hours This course is intended for Data Analysts, Business Analysts, Business Intelligence professionals Cloud Data Engineers who will be partnering with Data Analysts to build scalable data solutions on Google Cloud Platform Overview This course teaches students the following skills: Derive insights from data using the analysis and visualization tools on Google Cloud Platform Interactively query datasets using Google BigQuery Load, clean, and transform data at scale Visualize data using Google Data Studio and other third-party platforms Distinguish between exploratory and explanatory analytics and when to use each approach Explore new datasets and uncover hidden insights quickly and effectively Optimizing data models and queries for price and performance Want to know how to query and process petabytes of data in seconds? Curious about data analysis that scales automatically as your data grows? Welcome to the Data Insights course! This four-course accelerated online specialization teaches course participants how to derive insights through data analysis and visualization using the Google Cloud Platform. The courses feature interactive scenarios and hands-on labs where participants explore, mine, load, visualize, and extract insights from diverse Google BigQuery datasets. The courses also cover data loading, querying, schema modeling, optimizing performance, query pricing, and data visualization. This specialization is intended for the following participants: Data Analysts, Business Analysts, Business Intelligence professionals Cloud Data Engineers who will be partnering with Data Analysts to build scalable data solutions on Google Cloud Platform To get the most out of this specialization, we recommend participants have some proficiency with ANSI SQL. Introduction to Data on the Google Cloud Platform Highlight Analytics Challenges Faced by Data Analysts Compare Big Data On-Premises vs on the Cloud Learn from Real-World Use Cases of Companies Transformed through Analytics on the Cloud Navigate Google Cloud Platform Project Basics Lab: Getting started with Google Cloud Platform Big Data Tools Overview Walkthrough Data Analyst Tasks, Challenges, and Introduce Google Cloud Platform Data Tools Demo: Analyze 10 Billion Records with Google BigQuery Explore 9 Fundamental Google BigQuery Features Compare GCP Tools for Analysts, Data Scientists, and Data Engineers Lab: Exploring Datasets with Google BigQuery Exploring your Data with SQL Compare Common Data Exploration Techniques Learn How to Code High Quality Standard SQL Explore Google BigQuery Public Datasets Visualization Preview: Google Data Studio Lab: Troubleshoot Common SQL Errors Google BigQuery Pricing Walkthrough of a BigQuery Job Calculate BigQuery Pricing: Storage, Querying, and Streaming Costs Optimize Queries for Cost Lab: Calculate Google BigQuery Pricing Cleaning and Transforming your Data Examine the 5 Principles of Dataset Integrity Characterize Dataset Shape and Skew Clean and Transform Data using SQL Clean and Transform Data using a new UI: Introducing Cloud Dataprep Lab: Explore and Shape Data with Cloud Dataprep Storing and Exporting Data Compare Permanent vs Temporary Tables Save and Export Query Results Performance Preview: Query Cache Lab: Creating new Permanent Tables Ingesting New Datasets into Google BigQuery Query from External Data Sources Avoid Data Ingesting Pitfalls Ingest New Data into Permanent Tables Discuss Streaming Inserts Lab: Ingesting and Querying New Datasets Data Visualization Overview of Data Visualization Principles Exploratory vs Explanatory Analysis Approaches Demo: Google Data Studio UI Connect Google Data Studio to Google BigQuery Lab: Exploring a Dataset in Google Data Studio Joining and Merging Datasets Merge Historical Data Tables with UNION Introduce Table Wildcards for Easy Merges Review Data Schemas: Linking Data Across Multiple Tables Walkthrough JOIN Examples and Pitfalls Lab: Join and Union Data from Multiple Tables Advanced Functions and Clauses Review SQL Case Statements Introduce Analytical Window Functions Safeguard Data with One-Way Field Encryption Discuss Effective Sub-query and CTE design Compare SQL and Javascript UDFs Lab: Deriving Insights with Advanced SQL Functions Schema Design and Nested Data Structures Compare Google BigQuery vs Traditional RDBMS Data Architecture Normalization vs Denormalization: Performance Tradeoffs Schema Review: The Good, The Bad, and The Ugly Arrays and Nested Data in Google BigQuery Lab: Querying Nested and Repeated Data More Visualization with Google Data Studio Create Case Statements and Calculated Fields Avoid Performance Pitfalls with Cache considerations Share Dashboards and Discuss Data Access considerations Optimizing for Performance Avoid Google BigQuery Performance Pitfalls Prevent Hotspots in your Data Diagnose Performance Issues with the Query Explanation map Lab: Optimizing and Troubleshooting Query Performance Advanced Insights Introducing Cloud Datalab Cloud Datalab Notebooks and Cells Benefits of Cloud Datalab Data Access Compare IAM and BigQuery Dataset Roles Avoid Access Pitfalls Review Members, Roles, Organizations, Account Administration, and Service Accounts

Duration 1 Days 6 CPD hours This course is intended for This course is intended for: IT/Senior managers Solutions architects/Enterprise architects Operations professionals Overview This course teaches you how to: Build your cloud strategy. Develop the hiring plan for your cloud team. Choose and prioritize which applications to move to AWS. Build a migration plan for moving workloads to AWS. Manage your AWS expenditures and internal chargebacks. This course teaches you how to select the right strategy, people, migration plan, and financial management methodology needed when moving your workloads to the cloud. This course provides guidance on how to build a holistic cloud adoption plan and how to hire people who will execute that plan. You will learn best practices for choosing workloads to migrate from your on-premises environment to AWS. In addition, you will also learn best practices for managing your AWS expenses and dealing with internal chargebacks. Building Your Cloud StrategyHiring Your Cloud TeamMigration PlanningCloud Expenditure Management

Duration 3 Days 18 CPD hours This course is intended for This introduction to Spring development course requires that incoming students possess solid Java programming skills and practical hands-on Java experience. This class is geared for experienced Java developers who are new to Spring, who wish to understand how and when to use Spring in Java and JEE applications. Overview Working in a hands-on learning environment, students will review configuration basics of the Spring framework. The course then moves into Spring Boot, providing in-depth content and experience working with Spring Boot to accomplish a variety of tasks. In addition to working through the Spring Actuator, students work extensively at testing and debugging Spring Boot applications. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' application development and Spring experience into every classroom. Working in a hands-on learning environment, led by our expert practitioner, students will: Review the concept of Java-based configuration Become familiar with the conditionally loading bean definitions and Application Contexts Understand how to leverage the power of Spring Boot Use Spring Boot to create and work with JPA repositories Use Spring Boot to work in conjunction with Spring Cloud Understand the Spring Cloud project and how it relates to general Cloud concepts and practices Work with Spring Cloud configuration and the Config Client The Spring framework is an application framework that provides a lightweight container that supports the creation of simple-to-complex components in a non-invasive fashion. Spring's flexibility and transparency is congruent and supportive of incremental development and testing. The framework's structure supports the layering of functionality such as persistence, transactions, view-oriented frameworks, and enterprise systems and capabilities. Introduction to Spring Boot and Spring Cloud is a hands-on Spring training course geared for experienced Java developers who need to understand what the Spring Boot is in terms of today's systems and architectures, and how to use Spring in conjunction with other technologies and frameworks. This course targets Spring Boot 2, which includes full support for Java 8 and JEE 7 (earlier versions of Java and JEE continue to be supported). Spring supports the use of lambda expressions and method references in many of its APIs. Spring makes enterprise development easier. Spring simplifies common tasks and encourages good design based on programming to interfaces. Spring makes your application easier to configure and reduces the need for many JEE design patterns. Spring puts the OO design back into your enterprise application, and it integrates nicely with many view technologies and the new features of HTML5. Introduction to Spring The Spring Framework Configuring Spring Managed Beans Defining Bean dependencies Spring Cloud Spring Boot Additional Configuration Spring Cloud Project Introduction to Spring Boot Working with Spring Boot Spring AOP Introduction to Aspect Oriented Programming Spring Cloud Config Spring Cloud Registry and Discovery Spring AOP Spring Boot 2 Spring Boot Actuator Developing in Spring Boot Thymeleaf Spring Cloud GateWay Additional course details: Nexus Humans Introduction to Spring Boot and Spring Cloud (TT3324) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to Spring Boot and Spring Cloud (TT3324) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Administrators, architects, and business leaders who manage Nutanix clusters in the datacenter Managers and technical staff seeking information to drive purchase decisions Anyone who is seeking the Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI) certification Overview During this program, attendees will: Develop a working knowledge of the Nutanix product family. Understand the requirements and considerations involved in setting up a Nutanix cluster. Familiarize themselves with cluster management and monitoring via the Prism web console. Learn how to create, manage, and migrate VMs, set up data protection services, and plan for business continuity. Understand how to plan and handle upgrades, assess future requirements, and create what-if scenarios to adress scaling for business needs. The Nutanix Enterprise Cloud Administration (ECA) course enables administrators (system, network, and storage) to successfully configure and manage Nutanix in the datacenter. The course covers many of the tasks Nutanix administrators perform through the use of graphical user interfaces (GUIs) and command line interfaces (CLIs). It also provides insight into a Nutanix cluster?s failover and self-healing capabilities, offers tips for solving common problems, and provides guidelines for collecting information when interacting with Nutanix Support Introduction The section describes the Nutanix HCI solution, walks you through the components of the Nutanix Enterprise Cloud, and explains the relationship between physical and logical cluster components. Managing the Nutanix Cluster In this section, you will use the Prism console to monitor a cluster, configure a cluster using various interfaces, use the REST API Explorer to manage the cluster, and learn how to deploy Nutanix-specific PowerShell cmdlets. Securing the Nutanix Cluster This section shows how to secure a Nutanix cluster through user authentication, SSL certificate installation, and cluster access control. Acropolils Networking This section explains how to configure managed and unmanaged Acropolis networks and describes the use of Open vSwitch (OVS) in Acropolis. You will learn how to display and manage network details, differentiate between supported OVS bond modes, and gain insight into default network configuration. VM Management This section shows you how to upload images, and how to create and manage virtual machines. Health Monitoring and Alerts In this section, you will use the Health Dashboard to monitor a cluster?s health and performance. You will also use Analysis Dashboard to create charts that you can export with detailed information on a variety of components and metrics. Distributed Storage Fabric This section discusses creating and configuring storage containers, including the storage optimization features: deduplication, compression, and erasure coding. AHV Workload Migration Using Nutanix Move, this section shows how to migrate workloads to a cluster running AHV. This is followed by a lab where a VM running on a Nutanix cluster configured with ESXi is migrated to a Nutanix cluster running AHV. File and Volumes This section gives you detailed information on Nutanix Volumes, which provides highly available, high-performance block storage through a few easy configuration steps. It also discusses Nutanix Files. Understanding Infrastructure Resiliency This section shows how Nutanix provides comprehensive data protection at all levels of the virtual datacenter: logical and physical. Data Protection Data can be replicated between Nutanix clusters, synchronously and asynchronously. This section shows how to configure a Protection Domain (PD) and Remote Sites, recover a VM from a PD, and perform a planned failover of a PD. Prism Central Having discussed and used Prism Element earlier, this section looks at the capabilities of Prism Central. With the added functionality provided by a Pro license, the focus is on features related to monitoring and managing multiple activities across a set of clusters. Monitoring the Nutanix Cluster This section shows you where to locate and how to interpret cluster-related log files. In addition, you will take a closer look at the Nutanix Support Portal and online help. Cluster Management and Expansion This section outlines essential life-cycle operations, including starting/stopping a Nutanix cluster, as well as starting/shutting down a node. You will also learn how to expand a cluster, manage licenses, and upgrade the cluster?s software and firmware. Remote Office Branch Office (ROBO) Deployments In this section, you will understand various configurations and requirements specific to a ROBO site. This includes hardware/software, Witness VM, networking, failure and recovery scenarios for two-node clusters, and the seeding process. Additional course details: Nexus Humans NECA: Nutanix Enterprise Cloud Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the NECA: Nutanix Enterprise Cloud Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This class is designed for experienced Salesforce Administrators who are responsible for setting up, configuring, and managing Service Cloud. Prior to taking this class, you should have a solid understanding of Salesforce functionality and concepts, at least 6 months of experience using Salesforce, and the Salesforce Administrator credential or equivalent knowledge. Overview Set up the case management process automating the support process with queues, assignment/escalation rules, and Process Builder. Configure Salesforce knowledge to help you manage the creation, publication, and maintenance of knowledge articles. Enable entitlements to set up service contracts. Set up the Salesforce Service Console app to help your support reps work more efficiently. Understand the capabilities of the Softphone Utility in the Lightning Console. Configure online chat with customers using Web Chats. Understand and set up communities. Leverage Service Cloud to scale your support efforts and improve customer service. In this 2-day class, Service Cloud experts will walk you through how to configure and maintain Service Cloud for your organization. Learn how to set up service contracts with milestones and entitlements, set up the Service Console application, add the Softphone Utility to your Lightning Console, and set up Web Chats to provide frictionless customer support. Learn how to configure a Customer Community so you can connect customers to knowledge articles and community members to find answers instantly. Case Escalations and Entitlements Create processes to streamline a support team?s workflow and case management. Customize fields, page layouts, and record types for different kinds of support cases. Define picklist values for each new record type. Create case assignment rules, queues, and escalation rules to push cases to the appropriate support team at the appropriate time. Create and manage entitlements to customize the level of support for each customer. Salesforce Knowledge Enable Lightning Knowledge and assign appropriate user licenses. Customize page layouts and record types to support knowledge article management. Customize access to, permissions for, and visibility of knowledge tools and processes. Create and manage articles to ensure quality of information. Manage and close cases more efficiently using knowledge articles. Lightning Service Console Create your own Service Console app. Customize the Lightning Console pages. Add Utilities to your console. Enable and utilize Chat (formerly Live Agent). Optimize the use of Omni-Channel. Salesforce Self-Service Communities Enable communities in your Salesforce org. Create a permission set for effective administration of communities. Customize the look and layout of the community. Add the Reputation component to the community. Additional course details: Nexus Humans Salesforce Administer and Maintain Service Cloud (ADX261) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Maintain Service Cloud (ADX261) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.