1951 Clinical courses delivered Online

Are you looking to enhance your Control and Administration of Medicines skills? If yes, then you have come to the right place. Our comprehensive course on Control and Administration of Medicines will assist you in producing the best possible outcome by mastering the Control and Administration of Medicines skills. The Control and Administration of Medicines course is for those who want to be successful. In the Control and Administration of Medicines course, you will learn the essential knowledge needed to become well versed in Control and Administration of Medicines. Our Control and Administration of Medicines course starts with the basics of Control and Administration of Medicines and gradually progresses towards advanced topics. Therefore, each lesson of this Control and Administration of Medicines course is intuitive and easy to understand. Why would you choose the CONTROL & ADMINISTRATION OF MEDICINES LEVEL 3 (Accredited E-Learning) course from Compliance Central: Lifetime access to Control and Administration of Medicines course materials Full tutor support is available from Monday to Friday with the Control and Administration of Medicines course Learn Control and Administration of Medicines skills at your own pace from the comfort of your home Gain a complete understanding of Control and Administration of Medicines course Accessible, informative Control and Administration of Medicines) learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Control and Administration of Medicines course Study Control and Administration of Medicines in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Control and Administration of Medicines Course Improve your chance of gaining in demand skills and better earning potential by completing the Control and Administration of Medicines Control and Administration of Medicines Curriculum Breakdown of the Control and Administration of Medicines Course Module 01: Medicine Management Fundamentals Module 02: Importance of Medicine Management Module 03: Prescribing Medication Effectively Module 04: Common Problems - Pharmacological Management Module 05: Common Medicines to Use Module 06: Palliative Care Module 07: The Four Principles of Medicine Optimisation Module 08: Managing Medication in Residential Aged Care Facilities (RACFs) Module 09: Law and Legislation CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Control and Administration of Medicines course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Control and Administration of Medicines. It is also great for professionals who are already working in Control and Administration of Medicines and want to get promoted at work. Requirements To enrol in this Control and Administration of Medicines course, all you need is a basic understanding of the English Language and an internet connection. Career path The Control and Administration of Medicines course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Control and Administration of Medicines. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Early Years Practitioner: Early Years Practitioner Course Online If you want to learn about Early Years Practitioner: Early Years Practitioner Course and become an expert in the field, you have arrived at the right place. Industry experts designed this Early Years Practitioner course to enable you to learn quickly and efficiently and at your own pace and convenience. The Early Years Practitioner: Early Years Practitioner Coursequalification provides the learner with a thorough understanding of child safeguarding, legal requirements, the impact of food and nutrition on children's health and development and much more. The Early Years Practitioner qualification comprises well-designed and well-explained modules that will help you establish a solid foundation in practitioner responsibilities. By enrolling in this Early Years Practitioner: Early Years Practitioner Course, it will open many doors of opportunity for you and equip you with the most sought-after skills of early childhood education. Special Offers of this Early Years Practitioner: Early Years Practitioner Course This Early Years Practitioner: Early Years Practitioner Course includes a FREE PDF Certificate. Lifetime access to this Early Years Practitioner: Early Years Practitioner Course Instant access to this Early Years Practitioner: Early Years Practitioner Course Get FREE Tutor Support from Monday to Friday in this Early Years Practitioner: Early Years Practitioner Course Main Course: Level 5 Diploma for the Early Years Senior Practitioner Free Courses Course 01: Advanced Diploma in Childcare Course 02: Level 2 Certificate in Behaviour that Challenges in Children [ Note: Free PDF certificate will provide as soon as completing the Early Years Practitioner: Early Years Practitioner Course] Early Years Practitioner: Early Years Practitioner Course Online Industry Specialists developed this Early Years Practitioner: Early Years Practitioner Course into 10 user-friendly modules/ lectures. Course Curriculum of Level 5 Diploma for the Early Years Senior Practitioner Module 01: Manage Care Routines for Children Module 02: Lead Practice in Promoting Well-being and Resilience in Children Module 03: Model Positive Behaviour in the Early Years Module 04: Lead Activities, Experiences and Educational Opportunities to Promote Children's Speech, Language and Communication Module 05: Understand Holistic Child Development from Birth to 7 Years Module 06: Develop and Implement Policies and Procedures to Support the Safeguarding of Children Module 07: Develop Health and Safety and Risk Management Policies, Procedures and Practices in Early Years Settings Module 08: Supporting Children With Special Educational Needs and Disability in an Early Years Setting Module 09: Work in Partnership in Early Years Settings Module 10: Lead and Manage a Team Within an Early Years Setting Assessment Method of Early Years Practitioner After completing each module of the Early Years Practitioner: Early Years Practitioner Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Early Years Practitioner After completing the MCQ/Assignment assessment for this Early Years Practitioner: Early Years Practitioner Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Early Years Practitioner: Early Years Practitioner Course Online The Early Years Practitioner: Early Years Practitioner Course is designed especially for those who want to work as a qualified child care leader or manager. It provides excellent training to anyone seeking a sought-after leadership and management qualification in child care. Requirements Early Years Practitioner: Early Years Practitioner Course Online Students who intend to enrol in this Early Years Practitioner: Early Years Practitioner Course must meet the following requirements: Early Years Practitioner: Good command of the English language Early Years Practitioner: Must be vivacious and self-driven. Early Years Practitioner: Basic computer knowledge. Early Years Practitioner: A minimum of 16 years of age is required. Career path Early Years Practitioner: Early Years Practitioner Course After completing this Early Years Practitioner Course qualification, learners can find themselves with several opportunities within the childcare settings, including the following options: -Progress to Early Years Practitioner Course. Work in a pre-school with children aged 0-5. Volunteer in a pre-school. Become an Early Years Practitioner. Certificates Certificate of completion Digital certificate - Included

Early Years Senior Practitioner This Level 5 Diploma for the Early Years Senior Practitioner course is designed to provide you with a thorough understanding of early years leadership and management and the knowledge and skills related to early years practice. The team looks up to the Early Years Senior Practitioner as a positive role model. Through clear leadership and effective management, the Senior Practitioner supports and promotes best practices within legislative requirements to enable quality provision. The Senior Practitioner engages and motivates all parties involved in achieving better outcomes for babies and children, working collaboratively with colleagues, other professionals, and parents/caregivers. Why Choose Early Years Senior Practitioner Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Early Years Senior Practitioner course. Main Course: Level 5 Diploma for the Early Years Senior Practitioner Free Courses: Course 01: Level 1 Award In Skills for Childcare Course 02: Level 2 Behaviour Management in the Early Years Other Benefits of Early Years Senior Practitioner Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Early Years Senior Practitioner course] Early Years Senior Practitioner Course Curriculum of Level 5 Diploma for the Early Years Senior Practitioner Module 01: Manage Care Routines for Children Module 02: Lead Practice in Promoting Well-being and Resilience in Children Module 03: Model Positive Behaviour in the Early Years Module 04: Lead Activities, Experiences and Educational Opportunities to Promote Children's Speech, Language and Communication Module 05: Understand Holistic Child Development from Birth to 7 Years Module 06: Develop and Implement Policies and Procedures to Support the Safeguarding of Children Module 07: Develop Health and Safety and Risk Management Policies, Procedures and Practices in Early Years Settings Module 08: Supporting Children With Special Educational Needs and Disability in an Early Years Setting Module 09: Work in Partnership in Early Years Settings Module 10: Lead and Manage a Team Within an Early Years Setting Assessment Method of Early Years Senior Practitioner After completing each module of the Early Years Senior Practitioner Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Early Years Senior Practitioner After completing the MCQ/Assignment assessment for this Early Years Senior Practitioner course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Early Years Senior Practitioner This Level 5 Diploma for the Early Years Senior Practitioner is ideal for learners who are already working in the early years sector in a managerial role, as well as learners who want to advance their careers or increase knowledge through professional development. Requirements Early Years Senior Practitioner There are no specific requirements for this Early Years Senior Practitioner Course because it does not require any advanced knowledge or skills. Career path Early Years Senior Practitioner The knowledge and skills you will gain through this Level 5 Diploma for the Early Years Senior Practitioner may lead you to a variety of career opportunities. Such as: Early Years Senior Practitioner within the Early Years Workforce across the private, voluntary and independent sectors Progress to higher education in a relevant subject area. Certificates Digital Certificate Digital certificate - Included

Early Years Senior Practitioner This Level 5 Diploma for the Early Years Senior Practitioner course is designed to provide you with a thorough understanding of early years leadership and management and the knowledge and skills related to early years practice. The team looks up to the Early Years Senior Practitioner as a positive role model. Through clear leadership and effective management, the Senior Practitioner supports and promotes best practices within legislative requirements to enable quality provision. The Senior Practitioner engages and motivates all parties involved in achieving better outcomes for babies and children, working collaboratively with colleagues, other professionals, and parents/caregivers. Why Choose Early Years Senior Practitioner Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Early Years Senior Practitioner course. Main Course: Level 5 Diploma for the Early Years Senior Practitioner Free Courses: Course 01: Level 1 Award in Working With Children Course 02: Level 2 Award in Babysitting Course 03: Level 5 Childcare Training Other Benefits of Early Years Senior Practitioner Course Free 4 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Early Years Senior Practitioner course] Early Years Senior Practitioner Course Curriculum of Level 5 Diploma for the Early Years Senior Practitioner Module 01: Manage Care Routines for Children Module 02: Lead Practice in Promoting Well-being and Resilience in Children Module 03: Model Positive Behaviour in the Early Years Module 04: Lead Activities, Experiences and Educational Opportunities to Promote Children's Speech, Language and Communication Module 05: Understand Holistic Child Development from Birth to 7 Years Module 06: Develop and Implement Policies and Procedures to Support the Safeguarding of Children Module 07: Develop Health and Safety and Risk Management Policies, Procedures and Practices in Early Years Settings Module 08: Supporting Children With Special Educational Needs and Disability in an Early Years Setting Module 09: Work in Partnership in Early Years Settings Module 10: Lead and Manage a Team Within an Early Years Setting Assessment Method of Early Years Senior Practitioner After completing each module of the Early Years Senior Practitioner Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Early Years Senior Practitioner After completing the MCQ/Assignment assessment for this Early Years Senior Practitioner course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Early Years Senior Practitioner This Level 5 Diploma for the Early Years Senior Practitioner is ideal for learners who are already working in the early years sector in a managerial role, as well as learners who want to advance their careers or increase knowledge through professional development. Requirements Early Years Senior Practitioner There are no specific requirements for this Early Years Senior Practitioner Course because it does not require any advanced knowledge or skills. Career path Early Years Senior Practitioner The knowledge and skills you will gain through this Level 5 Diploma for the Early Years Senior Practitioner may lead you to a variety of career opportunities. Such as: Early Years Senior Practitioner within the Early Years Workforce across the private, voluntary and independent sectors Progress to higher education in a relevant subject area.

Medical Coding and Billing for Medical Secretary Training Diploma Step into the critical field of healthcare administration with our Medical Coding and Billing for Medical Secretary Training Diploma. This comprehensive course is designed to provide you with the in-depth knowledge and skills essential for Medical Secretaries. It covers everything from medical coding standards to denial management, ensuring that you are well-equipped to handle administrative tasks within healthcare settings. Learning Outcomes: Understand the Medical Secretary's pivotal role in managing medical records and terminology within healthcare settings. Master the ICD-10 general coding standards from a Medical Secretary's perspective. Become proficient in identifying and avoiding billing and coding errors as a Medical Secretary. Gain comprehensive insights into medical billing software programs and systems pertinent to a Medical Secretary. Develop the skills necessary for effective charge entry, claim submission, and coding as a Medical Secretary. Acquire the techniques for managing denials and reporting within Revenue Cycle Management (RCM) as a Medical Secretary. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Medical Coding and Billing for Medical Secretary Training Diploma: Medical Secretary's Role in Medical Records and Terminologies: Equip yourself with the foundational knowledge of medical records, terminologies, and their management from a Medical Secretary's lens. Medical Secretary and General Coding Standards of ICD-10: Master the universally recognized ICD-10 coding system, focusing on its applications and best practices for Medical Secretaries. Avoiding Billing and Coding Errors: A Medical Secretary's Perspective: Learn the methodologies and best practices to identify, prevent, and correct billing and coding errors, thereby enhancing accuracy and compliance. Medical Secretary's Guide to Medical Billing Software Programs and Systems: Gain a well-rounded understanding of the billing software landscape, empowering you to make informed decisions in the role of a Medical Secretary. Medical Secretary in Medical Coding, Charge Entry, and Claim Submission: Dive deep into the critical aspects of medical coding, charge entry, and claim submission, with a focus on efficiency and accuracy. Medical Secretary's Role in Denial Management and Reporting in RCM: Become proficient in managing denials and executing effective reporting strategies within the framework of Revenue Cycle Management as a Medical Secretary. Other Key Modules of This Medical Coding and Billing for Medical Secretary Training Diploma Include: Understand Insurance Plans Pre-registration and Insurance Verification Data Controller and Data Processor Transferring Data Outside of EEA And, Many More

Physical Therapy for Plantar Fasciitis Aims to Dive into a dynamic exploration of evidence-based physiotherapy management strategies designed to alleviate heel pain and discomfort associated with this common foot condition. Discover practical tips, cutting-edge therapies, and expert insights to empower both practitioners and individuals dealing with Plantar Fasciitis. Our SEO-friendly lesson will equip you with the knowledge to understand the causes, effective treatment options, and preventive measures, ensuring you take confident steps towards a pain-free future. Don't let Plantar Fasciitis slow you down – enroll now for a lesson that blends science with practical solutions. Learning Objective 1. Pathology Understanding Identify key diagnostic markers and symptoms to facilitate early detection and accurate assessment of Plantar Fasciitis. 2. Exercise Prescription Mastery: Develop proficiency in designing targeted exercise programs tailored to address the specific needs of individuals with Plantar Fasciitis. Explore evidence-based exercises that enhance flexibility, strength, and proprioception, contributing to effective rehabilitation and long-term management. 3. Rehabilitation Strategies: Acquire a deep understanding of evidence-based physiotherapy interventions for Plantar Fasciitis, including manual therapies, stretching protocols, and progressive strengthening exercises. 4. Prevention Techniques: Explore proactive measures and preventive strategies to reduce the risk of developing Plantar Fasciitis.   By the end of this lesson, participants will possess a holistic understanding of Plantar Fasciitis, enabling them to proficiently address its pathology, prescribe targeted exercises, implement rehabilitation strategies, and advocate preventive measures for comprehensive foot care. Who Should Enroll Physiotherapist Orthopedic Sport & Exercise Physiologist Occupational Therapist CPD Credit Hours 1 Hour Resources 1-Month Access to Learning Resources Downloadable Course Material  CPD Certificate Dr Rina Pandya PT DPT Course Instructor Dr. Rina’s physical therapy career spans over 23 years, through the UK, the USA and the Middle East. She has worked in Nationalized Healthcare Services, American health care and self pay services in acute care, in-patient rehab, skilled nursing facility, home healthcare and outpatient clinic. In addition to being a clinician she has developed specialty programs based on evidence-based practice in her role as a project manager. She has also managed the Physical Therapy department in the capacity of Head of Department in a premier private hospital in Oman. Rina is an internationally published webinar presenter; many of her courses are highlighted on Physiopedia/ Physio Plus. Her pocket books are now available on Amazon titled-- Orthopedic Assessments made easy Dr. Pandya graduated from Manipal University, India in 2000 as well as University of Michigan, in 2018 with a Doctor of Physical Therapy. Rina conducts live webinars and is part of the continuing professional development teaching community with courses published in the UK, US, South Africa, Ireland and Australia. Rina is a member of APTA, HCPC-UK and OAP-Oman. 

Cognitive Behavioural Therapy (CBT) and REBT Diploma Unlock your mind's potential with Cognitive Behavioural Therapy (CBT). Address common conditions and phobias with our combined CBT and REBT Diploma. Elevate your therapeutic practice through cutting-edge CBT techniques. Learning Outcomes: Master key Cognitive Behavioural Therapy (CBT) techniques. Apply CBT to manage common psychological conditions. Navigate the Cognitive Behavioural Therapy (CBT) guide proficiently. Understand the fundamentals of REBT. Utilize REBT to treat phobias effectively. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Cognitive Behavioural Therapy (CBT) and REBT Diploma: Cognitive Behavioral Therapy (CBT) Techniques: Acquire and implement advanced Cognitive Behavioural Therapy (CBT) techniques in diverse therapeutic settings. CBT in Common Conditions: Explore the applicability and effectiveness of CBT for treating common psychological conditions. CBT Guide: Become adept at utilising the Cognitive Behavioural Therapy (CBT) guide for patient diagnosis and treatment planning. About REBT: Gain a comprehensive understanding of the Rational Emotive Behavior Therapy (REBT) framework. REBT in Nutshell: Grasp the essential tenets of REBT for efficient implementation in therapeutic contexts. REBT-for-Phobia: Develop specialised REBT approaches for treating phobias, amplifying your toolkit in Cognitive Behavioural Therapy (CBT).

Introduction to Diabetes (2-Day Course) - Norfolk ICB OnlyThis course is for those from the Norfolk ICB only using the unique booking code. Applicants not using this code nor Identifying themselves as Norfolk ICB employees will not be able to attend.Course Description:These two days of comprehensive training are designed for nurses, nurse associates, pharmacists, paramedics, and other Allied Healthcare Professionals (AHPs), and experienced healthcare assistants (HCAs) who are new to or fairly new to the field of diabetes care. If you've recently started seeing patients with diabetes, or are planning to; this course is tailored to provide you with the fundamental knowledge and skills required to confidently care for individuals with diabetes. The primary focus is on adults with Type 2 diabetes, although key recommendations and signposting for patients with Type 1 diabetes will also be covered.Diabetes presents a significant healthcare challenge, costing the NHS £10 billion each year and impacting patients and their families. Primary care professionals play a pivotal role in managing the ever-increasing numbers of people diagnosed with Type 2 diabetes. Good diabetes care is crucial and aligns with national and local policies supported by robust NICE guidance.These interactive days of learning will incorporate various methods, including case studies, to help you progress from basic knowledge to a more confident and positive approach in reviewing and managing patients with diabetes. 2 Day Introduction to diabetes management in primary care (This is intended to provide an overview the programme may change slightly) DAY ONE 09.15 Coffee and registration 09.30 Introduction and course objectives 09.45 Setting the scene - screening, diagnosis, prediabetes, patho-physiology and symptoms, remission in Type 2 diabetes 10.45 Coffee 11.00 Type 1 Vs Type 2 Diabetes 11.20 Metabolic Syndrome and Diagnostic Criteria 11.45 Diabetes Prevention Programme 12.15 Managing Diabetes in Primary Care and Supporting Lifestyle 12.30 Lunch 13.30 Pharmacological Management of Type 2 Diabetes 14.30 Methods for Monitoring Glucose 14.45 Diabetic Emergencies (hypos, HHS and DKA) 15.15 Sick Day Rules 15.30 Action plan, evaluation, and resources 15.45 Close DAY TWO 09.15 Coffee and registration 09.30 Review progress since Day 1 09.45 Macrovascular Complications 10.15 Modifiable Risk Factors leading to CVD 11.00 Coffee 11.20 Cholesterol & Hypertension Management 12.00 Microvascular Complications 12.30 Lunch 13.30 Diabetes and Emotional Wellbeing 14.30 Case Studies 15.30 Q&A, Evaluations 15.45 CloseKey Learning Outcomes for Both Days:Upon completing this course, participants will be able to:1. Explain the physiology of diabetes and differentiate between Type 1 and Type 2 diabetes.2. Discuss methods for diagnosing diabetes and provide information to individuals newly diagnosed with Type 2 diabetes.3. Describe approaches that support achieving remission in Type 2 diabetes.4. Explain basic advice related to a healthy diet, various dietary approaches, and carbohydrate awareness.5. Discuss the modes of action of commonly used non-insulin medications.6. Identify major complications that may arise in individuals with long-standing diabetes and measures to limit or prevent them.7. Describe key advice for patients regarding the recognition and appropriate treatment of hypoglycaemia.8. Discuss DVLA guidance concerning driving and diabetes.9. Explain the risks of acute hyperglycaemia and provide advice to patients on self-managing illness periods.10. Provide examples of referral pathways to other services such as weight management, secondary care, podiatry, structured education, activity, and psychological services.11. Describe the process of routine foot review and factors influencing diabetic foot risk status.12. Discuss local recommendations for the appropriate use of blood glucose and ketone monitoring.13. Explain the key components and processes of an annual diabetes review and a self-management plan.Join us for this comprehensive 2-day course via Zoom and enhance your ability to provide effective diabetes care within primary care settings.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

Supervision CPD planning reflective hour