2082 Clinical courses in Cardiff delivered Online

Physical Therapy for Plantar Fasciitis Aims to Dive into a dynamic exploration of evidence-based physiotherapy management strategies designed to alleviate heel pain and discomfort associated with this common foot condition. Discover practical tips, cutting-edge therapies, and expert insights to empower both practitioners and individuals dealing with Plantar Fasciitis. Our SEO-friendly CPD Course will equip you with the knowledge to understand the causes, effective treatment options, and preventive measures, ensuring you take confident steps towards a pain-free future. Don't let Plantar Fasciitis slow you down – enroll now for a lesson that blends science with practical solutions. Learning Objective 1. Pathology Understanding Identify key diagnostic markers and symptoms to facilitate early detection and accurate assessment of Plantar Fasciitis. 2. Exercise Prescription Mastery: Develop proficiency in designing targeted exercise programs tailored to address the specific needs of individuals with Plantar Fasciitis. Explore evidence-based exercises that enhance flexibility, strength, and proprioception, contributing to effective rehabilitation and long-term management. 3. Rehabilitation Strategies: Acquire a deep understanding of evidence-based physiotherapy interventions for Plantar Fasciitis, including manual therapies, stretching protocols, and progressive strengthening exercises. 4. Prevention Techniques: Explore proactive measures and preventive strategies to reduce the risk of developing Plantar Fasciitis.   By the end of this lesson, participants will possess a holistic understanding of Plantar Fasciitis, enabling them to proficiently address its pathology, prescribe targeted exercises, implement rehabilitation strategies, and advocate preventive measures for comprehensive foot care. Who Should Enroll Physiotherapist Orthopedic Sport & Exercise Physiologist Occupational Therapist CPD Credit Hours 1 Hour Resources 1-Month Access to Learning Resources Downloadable Course Material  CPD Certificate Dr Rina Pandya PT DPT Course Instructor Dr. Rina’s physical therapy career spans over 23 years, through the UK, the USA and the Middle East. She has worked in Nationalized Healthcare Services, American health care and self pay services in acute care, in-patient rehab, skilled nursing facility, home healthcare and outpatient clinic. In addition to being a clinician she has developed specialty programs based on evidence-based practice in her role as a project manager. She has also managed the Physical Therapy department in the capacity of Head of Department in a premier private hospital in Oman. Rina is an internationally published webinar presenter; many of her courses are highlighted on Physiopedia/ Physio Plus. Her pocket books are now available on Amazon titled-- Orthopedic Assessments made easy Dr. Pandya graduated from Manipal University, India in 2000 as well as University of Michigan, in 2018 with a Doctor of Physical Therapy. Rina conducts live webinars and is part of the continuing professional development teaching community with courses published in the UK, US, South Africa, Ireland and Australia. Rina is a member of APTA, HCPC-UK and OAP-Oman. 

Cognitive Behavioural Therapy (CBT) and REBT Diploma Unlock your mind's potential with Cognitive Behavioural Therapy (CBT). Address common conditions and phobias with our combined CBT and REBT Diploma. Elevate your therapeutic practice through cutting-edge CBT techniques. Learning Outcomes: Master key Cognitive Behavioural Therapy (CBT) techniques. Apply CBT to manage common psychological conditions. Navigate the Cognitive Behavioural Therapy (CBT) guide proficiently. Understand the fundamentals of REBT. Utilize REBT to treat phobias effectively. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Cognitive Behavioural Therapy (CBT) and REBT Diploma: Cognitive Behavioral Therapy (CBT) Techniques: Acquire and implement advanced Cognitive Behavioural Therapy (CBT) techniques in diverse therapeutic settings. CBT in Common Conditions: Explore the applicability and effectiveness of CBT for treating common psychological conditions. CBT Guide: Become adept at utilising the Cognitive Behavioural Therapy (CBT) guide for patient diagnosis and treatment planning. About REBT: Gain a comprehensive understanding of the Rational Emotive Behavior Therapy (REBT) framework. REBT in Nutshell: Grasp the essential tenets of REBT for efficient implementation in therapeutic contexts. REBT-for-Phobia: Develop specialised REBT approaches for treating phobias, amplifying your toolkit in Cognitive Behavioural Therapy (CBT).

🚀 Unlock the Secrets of Flawless Software with Our Software Testing Course! Are you ready to embark on a journey that will revolutionize the way you approach software development? Look no further! Our cutting-edge Software Testing course is designed to equip you with the essential skills and knowledge needed to become a master in the art of testing software applications. 🎯   🔍 Why Software Testing Matters In today's fast-paced digital world, software plays a crucial role in every aspect of our lives. From mobile apps to web applications, the demand for seamless, bug-free software is higher than ever before. However, achieving perfection in software development is no easy feat. This is where software testing comes into play. Software testing is the process of evaluating a software application to uncover bugs, errors, or any other potential issues before it is released to the market. By meticulously testing software, developers can ensure that it meets the highest standards of quality, functionality, and reliability. 💡 Our Software Testing course dives deep into the various testing techniques, methodologies, and best practices that are essential for ensuring the success of any software project. Whether you're a seasoned developer looking to enhance your skill set or a newcomer to the world of software development, this course is your gateway to success. 🌟   🛠️ What You'll Learn Throughout this comprehensive course, you'll gain hands-on experience with a wide range of software testing concepts and tools. From manual testing to automated testing, you'll explore the different approaches used to identify and eliminate bugs in software applications. Additionally, you'll learn about test planning, execution, and reporting techniques that are crucial for effective software testing. By the end of the course, you'll be equipped with the knowledge and skills needed to: Understand the fundamentals of software testing Identify different types of software defects Create and execute test cases Utilize various testing tools and frameworks Implement effective testing strategies Analyze test results and generate reports With our expert-led training and hands-on exercises, you'll be well-prepared to tackle any software testing challenge that comes your way. 🚀   👩‍💼 Who is this for? Our Software Testing course is perfect for: Software developers looking to enhance their testing skills Quality assurance professionals seeking to deepen their understanding of software testing IT professionals interested in transitioning into the field of software testing Students and beginners eager to kickstart their career in software development No matter your background or experience level, this course provides a solid foundation for mastering the art of software testing and advancing your career in the tech industry. 🌐   🚀 Career Path Upon completing our Software Testing course, you'll be well-positioned to pursue a variety of exciting career opportunities in the software development and quality assurance fields. Some potential career paths include: Software Tester Quality Assurance Engineer Test Automation Engineer Software Developer (with specialized testing skills) Test Manager Quality Assurance Manager   With the ever-increasing demand for skilled software testers in today's job market, completing this course will open up a world of possibilities for career advancement and professional growth. 🌟 Don't miss out on this incredible opportunity to take your software testing skills to the next level! Enroll in our Software Testing course today and unlock the secrets to building flawless software that delights users and exceeds expectations. 💻🔍   FAQ (Frequently Asked Questions) about Genealogy Q1: What is genealogy? Genealogy is the study of family history and descent. It involves tracing ancestry and lineage through historical records, oral traditions, genetic analysis, and other sources to create a comprehensive family tree. Genealogy allows individuals to understand their familial connections, cultural heritage, and ancestral roots. Q2: Why is genealogy important? Genealogy is important for several reasons. Firstly, it helps individuals develop a deeper understanding of their identity and belonging by uncovering their familial history. It allows people to connect with their ancestors, understand their struggles, achievements, and cultural traditions. Genealogy also helps in preserving family stories and traditions for future generations. Additionally, it can provide valuable insights into medical history and genetic predispositions, aiding in personalized healthcare decisions. Q3: How can I start researching my family history? Starting your genealogical research can be exciting yet daunting. Begin by gathering information from living relatives, such as names, dates, and places of birth, marriage, and death. Organize this information systematically and then proceed to explore online databases, historical records, and archives. Utilize genealogical software or websites to build and maintain your family tree. Joining genealogical societies or online forums can also provide guidance, resources, and support from experienced researchers. Q4: What challenges might I encounter in genealogical research? Genealogical research often comes with various challenges. Common obstacles include incomplete or inaccurate records, surname changes, language barriers, and geographical relocations. Additionally, the availability of historical records may vary depending on factors such as time period, location, and societal norms. Genetic genealogy can also present challenges such as privacy concerns and the interpretation of DNA test results. Overcoming these challenges requires patience, perseverance, critical thinking, and creativity in research strategies. Q5: How can I verify the accuracy of my genealogical findings? Verifying the accuracy of genealogical findings is essential to ensure the reliability of your family tree. Cross-referencing multiple sources, including primary documents, official records, oral histories, and genetic evidence, can help confirm information. It's important to critically evaluate the credibility and reliability of each source, considering factors such as the author's expertise, biases, and the context in which the information was recorded. Collaborating with other researchers and seeking professional assistance when needed can also contribute to the accuracy of your genealogical research. Course Curriculum Chapter 1 Why Explore Your Past Why Explore Your Past 00:00 Chapter 2 The Search For Answers The Search For Answers 00:00 Chapter 3 Modern Methods of Researching Your Past Modern Methods of Researching Your Past 00:00 Chapter 4 Where to Start Searching Where to Start Searching 00:00 Chapter 5 Search of Records Search of Records 00:00 Chapter 6 Conclusion Conclusion 00:00

Overview With the ever-increasing demand for Psychology in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Psychology may be. Learning about Psychology or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Psychology . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Psychology is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Psychology course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Psychology course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Psychology course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Psychology , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Psychology , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Psychology , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Psychology course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Psychology Module 1_ Perspectives in Psychology Module 1_ Perspectives in Psychology 00:00 Psychology Module 2_Social Psychology Module 2_Social Psychology 00:00 Psychology Module 3_ Cognitive Psychology and Its Applications Module 3_ Cognitive Psychology and Its Applications 00:00 Psychology Module 4_Child Development Module 4_Child Development 00:00 Psychology Module 5_The Psychology of Atypical (Abnormal) Behavior Module 5_The Psychology of Atypical (Abnormal) Behavior 00:00 Psychology Module 6_Research Methods of Psychology Module 6_Research Methods of Psychology 00:00 Psychology Module 7_ Emotions in Terms of Psychology Module 7_ Emotions in Terms of Psychology 00:00

Overview With the ever-increasing demand for Criminal Psychology in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Criminal Psychology may be. Learning about Criminal Psychology or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Criminal Psychology . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Criminal Psychology is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Criminal Psychology course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Criminal Psychology course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Criminal Psychology course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Criminal Psychology , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Criminal Psychology , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Criminal Psychology , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Criminal Psychology course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 Taking Evidence Taking Evidence 00:00 Module 2 Psychological Lessons - A Deeper Dive Psychological Lessons - A Deeper Dive 00:00 Module 3 Correctness of Testimony Correctness of Testimony 00:00 Module 4 Egoism Egoism 00:00 Module 5 Interests of Parties Interests of Parties 00:00 Module 6 Memory The Recollection of Events Memory The Recollection of Events 00:00 Module 7 The Sense of Sight The Sense of Sight 00:00 Module 8 Intellectual Processes Intellectual Processes 00:00

🎓 Unlock Opportunities with our Cover Supervisor Course! 🎓 Are you ready to take the next step in your career journey? Our Cover Supervisor course equips you with the skills and knowledge needed to excel in the dynamic field of education. 📚   Benefits of Taking Our Cover Supervisor Course: Enhanced Classroom Management Skills: Gain essential techniques to effectively manage a classroom environment, ensuring a conducive learning atmosphere for students. Versatility in Educational Settings: Whether you aspire to work in primary, secondary, or special education settings, our course provides you with versatile skills applicable across various educational environments. Confidence Boost: Develop the confidence to lead a classroom confidently, even in the absence of the regular teacher. You'll learn how to engage students, deliver lesson plans, and handle challenging situations with ease. Professional Development: Stand out in the competitive job market with a certification that showcases your commitment to professional growth and excellence in education. Networking Opportunities: Connect with fellow educators and professionals in the field, expanding your network and opening doors to potential career advancements. Fulfilling Role: Make a meaningful difference in the lives of students by ensuring continuity in their learning journey and providing them with a supportive environment in the absence of their regular teacher.   Who is this for? Aspiring Educators: Whether you're just starting your career in education or looking to transition into a new role, our Cover Supervisor course provides you with the foundation to thrive in the classroom. Teaching Assistants: Take your career to the next level by expanding your skill set and stepping into a leadership role as a Cover Supervisor. Career Changers: If you're considering a career change into education and want to explore different roles within the field, this course offers a perfect starting point.   Career Path: Upon completing our Cover Supervisor course, you'll be equipped with the necessary skills to pursue various career paths within the education sector, including: Cover Supervisor: Step into the role of a Cover Supervisor in schools, managing classrooms and ensuring continuity in students' learning in the absence of their regular teacher. Teaching Assistant: Use your newfound classroom management skills and experience to support teachers in delivering engaging lessons and providing individualized support to students. Teacher Training: For those aiming to become qualified teachers, our course serves as an excellent foundation, providing valuable insights into classroom management and educational practices. Education Leadership: Develop leadership skills that can pave the way for advancement into roles such as Head of Department or School Leadership positions.   Don't miss out on this opportunity to elevate your career in education! Enroll in our Cover Supervisor course today and embark on a fulfilling journey towards making a positive impact in the lives of students. 🚀   FAQ (Frequently Asked Questions) - Cover Supervisor Course Q1: What is a Cover Supervisor? A Cover Supervisor is an individual responsible for supervising students when their regular teacher is absent. They ensure that the class continues with its planned work and maintains a positive learning environment. Cover Supervisors do not usually teach lessons but instead oversee students' behavior and facilitate learning by following the instructions left by the absent teacher. Q2: What does the Cover Supervisor course entail? The Cover Supervisor course provides comprehensive training on managing classrooms, engaging with students effectively, dealing with behavioral issues, and following school policies and procedures. It covers topics such as classroom management techniques, safeguarding practices, understanding the education system, and utilizing resources available to Cover Supervisors. Q3: Do I need prior teaching experience to enroll in the course? No, prior teaching experience is not necessary to enroll in the Cover Supervisor course. However, a basic understanding of working with children or young people can be beneficial. The course is designed to equip individuals with the necessary skills and knowledge to effectively supervise classes in the absence of the regular teacher. Q4: Will completing the course guarantee me a job as a Cover Supervisor? While completing the Cover Supervisor course enhances your qualifications and skills for the role, job placement ultimately depends on various factors such as the availability of positions in your area, your experience, and the hiring policies of schools or educational institutions. However, having certification from a recognized training provider can significantly improve your chances of securing a Cover Supervisor position. Q5: How long does it take to complete the Cover Supervisor course? The duration of the Cover Supervisor course can vary depending on the training provider and the mode of delivery. Typically, the course can be completed within a few weeks to a few months, either through online modules, in-person workshops, or a combination of both. The flexibility of course delivery allows individuals to study at their own pace while balancing other commitments. Course Curriculum Module 1 Introduction to Cover Supervision Introduction to Cover Supervision 00:00 Module 2 Effective Communication for Cover Supervisors Effective Communication for Cover Supervisors 00:00 Module 3 Classroom Management Strategies for Cover Supervisors Classroom Management Strategies for Cover Supervisors 00:00 Module 4 Building Positive Relationships with Students as a Cover Supervisor Building Positive Relationships with Students as a Cover Supervisor 00:00 Module 5 Effective Instructional Strategies for Cover Supervisors Effective Instructional Strategies for Cover Supervisors 00:00 Module 6 Professional Development and Growth for Cover Supervisors Professional Development and Growth for Cover Supervisors 00:00

Overview   With the ever-increasing demand for Child Psychology in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Child Psychology may be.   Learning about Child Psychology or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Child Psychology. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Child Psychology is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Child Psychology Diploma course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Child Psychology Diploma course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Child Psychology Diploma course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Child Psychology, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Child Psychology, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Child Psychology, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Child Psychology Diploma course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum

Introduction to Diabetes (2-Day Course) - Norfolk ICB OnlyThis course is for those from the Norfolk ICB only using the unique booking code. Applicants not using this code nor Identifying themselves as Norfolk ICB employees will not be able to attend.Course Description:These two days of comprehensive training are designed for nurses, nurse associates, pharmacists, paramedics, and other Allied Healthcare Professionals (AHPs), and experienced healthcare assistants (HCAs) who are new to or fairly new to the field of diabetes care. If you've recently started seeing patients with diabetes, or are planning to; this course is tailored to provide you with the fundamental knowledge and skills required to confidently care for individuals with diabetes. The primary focus is on adults with Type 2 diabetes, although key recommendations and signposting for patients with Type 1 diabetes will also be covered.Diabetes presents a significant healthcare challenge, costing the NHS £10 billion each year and impacting patients and their families. Primary care professionals play a pivotal role in managing the ever-increasing numbers of people diagnosed with Type 2 diabetes. Good diabetes care is crucial and aligns with national and local policies supported by robust NICE guidance.These interactive days of learning will incorporate various methods, including case studies, to help you progress from basic knowledge to a more confident and positive approach in reviewing and managing patients with diabetes. 2 Day Introduction to diabetes management in primary care (This is intended to provide an overview the programme may change slightly) DAY ONE 09.15 Coffee and registration 09.30 Introduction and course objectives 09.45 Setting the scene - screening, diagnosis, prediabetes, patho-physiology and symptoms, remission in Type 2 diabetes 10.45 Coffee 11.00 Type 1 Vs Type 2 Diabetes 11.20 Metabolic Syndrome and Diagnostic Criteria 11.45 Diabetes Prevention Programme 12.15 Managing Diabetes in Primary Care and Supporting Lifestyle 12.30 Lunch 13.30 Pharmacological Management of Type 2 Diabetes 14.30 Methods for Monitoring Glucose 14.45 Diabetic Emergencies (hypos, HHS and DKA) 15.15 Sick Day Rules 15.30 Action plan, evaluation, and resources 15.45 Close DAY TWO 09.15 Coffee and registration 09.30 Review progress since Day 1 09.45 Macrovascular Complications 10.15 Modifiable Risk Factors leading to CVD 11.00 Coffee 11.20 Cholesterol & Hypertension Management 12.00 Microvascular Complications 12.30 Lunch 13.30 Diabetes and Emotional Wellbeing 14.30 Case Studies 15.30 Q&A, Evaluations 15.45 CloseKey Learning Outcomes for Both Days:Upon completing this course, participants will be able to:1. Explain the physiology of diabetes and differentiate between Type 1 and Type 2 diabetes.2. Discuss methods for diagnosing diabetes and provide information to individuals newly diagnosed with Type 2 diabetes.3. Describe approaches that support achieving remission in Type 2 diabetes.4. Explain basic advice related to a healthy diet, various dietary approaches, and carbohydrate awareness.5. Discuss the modes of action of commonly used non-insulin medications.6. Identify major complications that may arise in individuals with long-standing diabetes and measures to limit or prevent them.7. Describe key advice for patients regarding the recognition and appropriate treatment of hypoglycaemia.8. Discuss DVLA guidance concerning driving and diabetes.9. Explain the risks of acute hyperglycaemia and provide advice to patients on self-managing illness periods.10. Provide examples of referral pathways to other services such as weight management, secondary care, podiatry, structured education, activity, and psychological services.11. Describe the process of routine foot review and factors influencing diabetic foot risk status.12. Discuss local recommendations for the appropriate use of blood glucose and ketone monitoring.13. Explain the key components and processes of an annual diabetes review and a self-management plan.Join us for this comprehensive 2-day course via Zoom and enhance your ability to provide effective diabetes care within primary care settings.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

Supervision CPD planning reflective hour