Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback
Supervision CPD planning reflective hour
Duration 2 Days 12 CPD hours This course is intended for Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer Overview Install, Configure, and Implement Cisco Emergency Responder (Cisco ER). Configure CUCM for CER Configure Emergency Response Locations (ERLs) Configure Emergency Location Identification Numbers (ELINs) Configure PSAP calls and PSAP CallBack Configure Users and onsite Security Management This is a 2-day hands-on course, where students will Install, Deploy, and Configure Cisco Emergency Responder (Cisco ER) 12.5. Student will also integrate emergency communication system with Cisco Unified Communications Manager. Students will learn how Cisco ER automatically notifies and routes calls to the local public safety answering point (PSAP) operator. Students will configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management. Cisco Emergency Responder Overview PSAP/ Emergency Calling Overview National Emergency Number Association Legislation and Regulation Service Provider ALI Automatic Number Identification (ANI) Automatic Location Identification (ALI) NENA Emergency Response Location NENA Guidelines for ERLs NENA Emergency Location Identification Number (ELIN) E911 Preparation Cisco Emergency Call Handler Cisco Emergency Responder 11.x Enhancements License Management Emergency Responder Redundancy Clustering CER over the WAN Integration with UC Manager Intrado Architecture CER Wireless Features Overview Installing Cisco Emergency Responder Supported Hardware Platforms CER Virtual Server Requirements Deploy Cisco CER OVF/OVA Installation of CER CER CLI Interface Reset Application Administrator Password Add 2nd CER Server - Subscriber Upgrade VMware Tools on Cisco Emergency Responder Server CER Backup and Restore CER PLM Licensing Unified Communication Manager CER Configuration Cisco Unified Communications Manager Administrator Interfaces Cisco Unified Communications Manager Required Services for CER CUCM SNMP Settings Phone Partition and Calling Search Spaces Partitions for 911 Services CER CUCM Configuration for CTI Route Points and CTI Ports Configure CER Route Patterns for 911 and Security Personal Create Translation Patterns for ELINs Create Emergency Responder Cisco Unified Communications Manager User Location Awareness Overview Configure Wireless Endpoint Tracking Feature on UCM 11.5 Cisco Emergency Responder (CER) Configuration Emergency Responder Interface E.164 Dial Plan Support Cisco Emergency Responder Groups Setup CER Groups CER Telephony Settings for CER Cisco CER License Manager Cisco CER Email Settings Cisco CER - Add Subscriber Onsite Security Alerts for Security Personnel Pager Alert Configuration Configure Emergency Response Location (ERL) Configure Emergency Location Identification Number (ELIN) ERL Migration Tool Configure SNMP Configure Phone Tracking Configure LAN Switch Tracking Configuring IP Subnet-based ERLs Configuring Manual Phone Tracking Emergency Responder User Management Manage Onsite Alerts, ERLs, and ALI Data User and Security Logins CER - Web Alerts CER - ERL Audit Trail Export PS-ALI Records ERL Debug Tool
If you have already undertaken some training in Motivational Interviewing (at least half a day)*, you are welcome to join our MI Skills Club (MISC), which is a free community group for Educational Psychologists wishing to practise their MI skills within a small and friendly group. Because MI is a conversational style, rather than a discrete skill, it is not something that can be mastered by attending a one-off training session. While MI is a learnable approach, it takes practice, reflection and supervision to improve. Learning MI on your own is hard, and receiving objective feedback and expert feedback are helpful in developing and maintaining competence in MI (Miller & Rollnick, 2023). Cathy Atkinson and Fi Coley, who are both members of the Motivational Interviewing Network of Trainers (MINT), are collaborating to build an MI Learning Community for EPs. MINT (2019) defines a learning community as a network of practitioners interested in the same topic, and the community can serve as both a resource and a forum for developing practice. In each 90-minute online session we will focus on one small aspect of MI (micro-skills practice) and use breakout rooms with small groups to practice skills and give /receive supportive feedback. This event is open to Educational Psychologists, Trainee Educational Psychologists, and Assistant Psychologists. We are unable to accommodate aspiring EPs at this event. *If you are just starting out on your MI journey, or you would like to refresh your skills, you can join our one-day Introduction and Refresher training on Friday 27th September 2024 - Motivational Interviewing for Ed Psychs: Introduction and Refresher Tickets, Fri 27 Sep 2024 at 09:00 | Eventbrite
Learn how to cannulate ... Nationally Recognised Qualification OCN Accredited - Level 3 (advanced) - Ireland Level 5 CPD Accredited - The CPD Certification Service Classroom or Virtual Classroom options Covers all steps for cannulating in arm or hand Practise on artificial arms and fake blood! Essential qualification for all IV therapies Phlebotomy training desirable but not essential Basic understanding of English language required OPEN TO ALL APPLICANTS
Peer Supervision for Clinical Hypnotherapists: Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability. - **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions. - **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development. - **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession. - **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice. - **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards. - **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships. - **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.
The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6) FDSc (Foundation Degree Level) qualification Nationally Recognised certificate Dually accredited: Open College Network and CPD Covers both aspirated and evacuated systems Covers specialised blood collection systems & methods Classroom or Virtual Classroom learning options Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep) Complete your training from beginner to advanced level This course either follows on from our Introduction to Phlebotomy Course or can be combined with our introductory course as part of a course package (see below) Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.
Our Virtual (via Zoom) course provide the same high-quality tuition as our classroom-based sessions. Quarterly meetings will take place at the Academy Dental Nursing Diploma with National Examining Board for Dental Nurses (NEBDN) is an internationally recognised qualification that will allow you to work as a Dental Nurse in hospitals, NHS and private dental practices. Successful completion of Dental Nursing Diploma course will enable you to register as a Dental Care Professional with the General Dental Council (GDC) and practice as a qualified Dental Nurse. Discover the exciting world of dental nursing and be a part of a growing field that offers endless opportunities for growth and development. How will you learn? In addition to our traditional class-based tuition, we also offer Virtual (via Zoom) Learning courses to cater to different learning preferences. Our Virtual Learning courses provide the same high-quality tuition as our classroom-based sessions. To participate, you will need a laptop, PC, smart phone or tablet with a built-in or external camera and microphone. From the comfort of your own home, you will have the opportunity to communicate with your tutor and classmates through video chat, using your phone or computer camera. This allows for seamless interaction, discussions, and collaborative learning. Quarterly meetings at the Academy To ensure a well-rounded learning experience, you will be required to attend face-to-face lessons at the Academy on a quarterly basis, which means every three months. These sessions serve several important purposes: Practical Units: Some aspects of the course require hands-on practical training. The face-to-face lessons will cover these practical units, allowing you to gain valuable experience and apply the knowledge you have acquired during the virtual learning sessions. Tests and Mock Exams: These assessments are important for evaluating your progress, identifying areas for improvement, and preparing you for the final exams. The Academy will provide a controlled and supervised environment to ensure the integrity and fairness of these assessments. Attending quarterly face-to-face lessons provides a balanced approach to your learning journey. It combines the convenience and flexibility of virtual learning with the benefits of in-person interactions, practical training, and assessments. By participating in these sessions, you will have the opportunity to reinforce your knowledge, receive personalized feedback, and build a stronger connection with your tutor and classmates. The Academy is dedicated to supporting your growth and success in dental nursing field, and the face-to-face lessons are an integral part of that commitment. Being a Dental Nurse can be an exciting and fulfilling career that allows you to make a positive impact on people’s lives while enjoying a variety of work and opportunities to learn and grow. You’ll get to work with an amazing dental team and get to know patients, helping them to feel at ease and comfortable during their visit. You’ll be the one behind the scene making sure everything runs smoothly, and you’ll be the one that patients will turn to for assistance. You’ll also get to be a part of the latest advancements in dental technology and treatment. And on top of all that, you get to have a flexible schedule and a good earning potential, with the potential to advance in your career. All in all, being a dental nurse is one of the most exciting and fulfilling career that you can have, and you’ll get to leave work every day knowing you’ve made a real difference in the lives of others. The course is delivered by Team of Dental Professionals who are examiners, dentists and experienced Dental tutors with years of experience in teaching Dentistry. Dental Nurses are involved in a wide range of procedures, from routine check-ups to complex surgeries, which can make the job interesting and varied. Patient-centered care: Dental Nurses have a direct impact on the patient’s experience and can make a positive difference in people’s lives by providing them with quality care. Professional development: Dental Nurses have the opportunity to continue their education and expand their skills, leading to advancement and new opportunities in the field. No previous experience required – we will teach you from A to Z. Do you need a job? Yes, you will have 3 months’ time from the start of your course to find a placement. The Academy provides a list of Private and NHS Dental Surgeries, who are regularly contacting us when looking for more Trainee Dental Nurses, so you can contact them directly as a registered student at the Academy. This is a paid job, unless you would like to work voluntary for personal reasons. We also provide a reference letter to the employee in case you need it. The course is ideal for you if: You are looking for a qualification that leads to employment You intend to participate within dentistry and make a positive contribution to the dental health You wish to learn how to maintain high standards of hygiene, cleanliness, health & safety You enjoy interacting with multidisciplinary team and different people The curriculum is based on the GDC (General Dental Council) registration requirements for dental nurses. It sets out the knowledge, skills and behavioural requirements that should be developed and demonstrated. These are set out in terms of professional competencies, with the assessment method clearly outlined (e.g. how the skills and knowledge will be assessed in the final examinations – via written questions such as multiple choice (MCQ) or extended matching questions (EMQ) or via Objective Structured Clinical Examinations – OSCEs). We are proud to announce that our Dental Nursing students has the highest examination pass rate in OSCE examinations! Free services– workshops, mock exams, eRoE marking and internal moderation. Earn while you learn could be another benefit for doing this course. We provide a list of Private Surgeries who have been working with us for the last 14 years and looking to recruit more Trainee Dental Nurses. Working together – At our Dental Department, we prioritise working together with our learners every step of the way. We firmly believe in providing unwavering support, equipping you with the necessary tools, skills, and assistance to ensure your success. We take immense pride in the achievements of our students, with a long list of graduates boasting remarkable success stories. Our commitment to your success serves as the foundation for our own accomplishments What Can You Expect to Earn as a Dental Nurse? Compared to other caring professions, Dental Nursing is well paid and offers plenty of opportunity for continued training and development. This is great for those looking on a the long-term plan for their career and those who wish to work their way up the ladder through continued learning, experience & hard work. Trainee Dental Nurse salary for standard working week will be around £23,000 per annum. Average wage for a qualified Dental Nurses between £40,417 to £42,350 p.a. When are the exams? There are two exams: 1. Multiple choice theory exam. November and March. 2. Practical exam. January and June. Record of Experience (eROE) To be eligible to sit your first exam, you have to complete your electronic Record of Experience (eROE). The eROE has to be submitted to your tutor by 31st Jan for March exam, and 31st August for November exam. London Waterloo Academy supports Mouth Cancer Research Foundation and encouraging learners to raise the awareness and participate in annual 10k walk. Study mode – virtual (via Zoom) live stream lessons combined with a quarterly meetings Saturday/Sunday at the Academy Duration – 1 year (part time) Virtual (via Zoom) classes – once a week Quarterly meetings at the Academy – date are discussed with the group in advance Next Intake/start dates (please choose one for your course to start): 21 September 2024, Saturday classes from 9am to 11am Registration fee – £300 (includes: administration, workshops, mock exams, RoE marking, internal moderation of RoE) Tuition Fees – £1,400 (we offer payment plan, and accept instalments) Exam fee – £510 will be charged at the point of candidate registration with NEBDN One day introduction course – for those who are considering/not sure whether to step up into the Dental Industry £50.00 Call us +44 (0) 7484 014980 or email to info@waterlooacademy.co.uk or Facebook – London Waterloo Academy Office location: The Foundry, 156 Blackfriars Rd, London SE1 8EN (Southwark Station (2-3 min walk) and Waterloo/Blackfriars Station (10 min walk))
THIS COURSE PACKAGE INCLUDES: 1: PERIPHERAL I.V. CANNULATION - IV THERAPIES COURSE (GPT008) 2: VACCINATION / INJECTION COURSE (GPT601) Learn how to administer injectables and intravenous therapies ... FAST-TRACK YOUR AESTHETICS TRAINING WITH OUR COMPLETE TRAINING PACKAGE 20% Multi-Course Discount Cover all stages from Level 1 through to Level 4 (FDSc) Cover your theory training online Complete your advanced practical training in 1 day Practical training in Classroom or Virtual Classroom Comprehensive Practise@Home training kits for VC Awards 2 accredited qualifications Dual Accreditations for all courses Covers all steps required to safely perform injectables Covers all steps required to safely perform IV therapies Practise IV on artificial arm with fake blood Practise injection techniques on realistic injection pads Learn beginner to advanced skills and techniques Basic understanding of English language required OPEN TO ALL APPLICANTS
A workshop on EMDR with clients who are Neurodivergent on 13th of May 2025.
Clinical coach standardisation events
Are you intrigued by the intersection of health and information management? The UK healthcare sector is experiencing a growing demand for skilled professionals in clinical coding, clinical psychology, and clinical governance. According to the NHS Workforce Statistics 2022, there is a shortage of approximately 45,000 nurses, 10,000 doctors, and 5,000 pharmacists in the UK. This bundle provides the necessary training to fill these gaps and contribute to the betterment of patient care. Medical coders can expect to earn between £24,000 to £37,000 annually, while roles in clinical psychology and governance offer even higher prospects. This Clinical Coding, Clinical Psychology & Clinical Governance course ensemble will immerse you in the vital disciplines of clinical records and coding, clinical psychology, governance, and medical transcription. You'll also delve into the specifics of medical coding inpatient training and explore the applications of SAS programming in clinical data management. Shape your future in the dynamic field of healthcare information management. With this course bundle, you'll be equipped to navigate the vast landscape of clinical data and psychology, ensuring high-quality care for patients through accurate, data-driven decisions. Join the vanguard of healthcare innovation today! This Clinical Coding, Clinical Psychology & Clinical Governance Bundle Contains 4 of Our Premium Courses for One Discounted Price: Course 01: Clinical Records and Coding Course 02: Clinical Psychology Course 03: Clinical Governance Course 04: Medical Transcription Learning Outcomes: By the end of this Clinical Coding, Clinical Psychology & Clinical Governance bundle course, learners will be able to: Gain knowledge about the role and importance of clinical records and coding. Understand the basics of clinical psychology and its applications. Learn the principles and practices of clinical governance. Become familiar with medical transcription techniques and procedures. Understand DRG-ICD and its role in medical coding inpatient training. Master the fundamentals of clinical data management. Learn to use SAS programming in managing and analysing clinical data. The "Clinical Coding, Clinical Psychology & Clinical Governance" bundle offers a comprehensive journey into the world of healthcare management and information. This six-course ensemble provides an in-depth theoretical understanding of key aspects such as clinical records and coding, clinical psychology, clinical governance, and medical transcription. Moreover, it digs deep into specific areas like inpatient training for medical coding and the application of SAS programming in clinical data management. The knowledge gained from these courses will provide a broad and multifaceted understanding of healthcare management. With benefits extending from personal career advancement to the improved health outcomes of patients, this bundle equips you with the knowledge to navigate and thrive in the rapidly evolving world of healthcare. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Clinical Coding, Clinical Psychology & Clinical Governance course is ideal for: Aspiring Clinical Coders Budding Clinical Psychologists Health Information Management Professionals Prospective Clinical Governance Officers Requirements You will not need any prior background or expertise to enrol in this bundle! Career path Clinical Coder Clinical Psychologist Clinical Governance Officer Medical Transcriptionist Inpatient Medical Coding Specialist Clinical Data Manager Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate