143 Cisco Certified Network Professional certification (CCNP) courses in Liverpool delivered Live Online

Duration 5 Days 30 CPD hours This course is intended for Network designers Network administrators Network engineers Systems engineers Data center engineers Consulting systems engineers Technical solutions architects Field engineers Cisco integrators and partners Server administrator Network manager Overview After taking this course, you should be able to: Implement routing and switching protocols in Data Center environment Implement overlay networks in data center Introduce high-level Cisco Application Centric Infrastructure (Cisco ACI™) concepts and Cisco Virtual Machine manager (VMM) domain integration Describe Cisco Cloud Service and deployment models Implement Fibre Channel fabric Implement Fibre Channel over Ethernet (FCoE) unified fabric Implement security features in data center Implement software management and infrastructure monitoring Implement Cisco UCS Fabric Interconnect and Server abstraction Implement SAN connectivity for Cisco Unified Computing System™ (Cisco UCS) Describe Cisco HyperFlex™ infrastructure concepts and benefits Implement Cisco automation and scripting tools in data center Evaluate automation and orchestration technologies The Implementing and Operating Cisco Data Center Core Technologies (DCCOR) v1.1 course helps you prepare for the Cisco© CCNP© Data Center and CCIE© Data Center certifications for advanced-level data center roles. In this course, you will master the skills and technologies you need to implement data center compute, LAN and SAN infrastructure. You will also learn the essentials of automation and security in data centers. You will gain hands-on experience deploying, securing, operating, and maintaining Cisco data center infrastructure including: Cisco MDS Switches and Cisco Nexus Switches; Cisco Unified Computing System? (Cisco UCS©) B-Series Blade Servers, and Cisco UCS C-Series Rack Servers. Implementing Data Center Switching Protocols Spanning Tree Protocol Port Channels Overview Implementing First-Hop Redundancy Protocols Hot Standby Router Protocol (HSRP) Overview Virtual Router Redundancy Protocol (VRRP) Overview Implementing Routing in Data Center Open Shortest Path First (OSPF) v2 and Open Settlement Protocol (OSP) v3 Border Gateway Protocol Implementing Multicast in Data Center IP Multicast in Data Center Networks Internet Group Management Protocol (IGMP) and Multicast Listener Discovery (MLD) Implementing Data Center Overlay Protocols Cisco Overlay Transport Virtualization Virtual Extensible LAN Implementing Network Infrastructure Security User Accounts and Role Based Access Control (RBAC) Authentication, Authorization, and Accounting (AAA) and SSH on Cisco NX-OS Describing Cisco Application-Centric Infrastructure Cisco ACI Overview, Initialization, and Discovery Cisco ACI Management Describing Cisco ACI Building Blocks and VMM Domain Integration Tenant-Based Components Cisco ACI Endpoints and Endpoint Groups (EPG) Describing Packet Flow in Data Center Network Data Center Traffic Flows Packet Flow in Cisco Nexus Switches Describing Cisco Cloud Service and Deployment Models Cloud Architectures Cloud Deployment Models Describing Data Center Network Infrastructure Management, Maintenance, and Operations Time Synchronization Network Configuration Management Explaining Cisco Network Assurance Concepts Need for Network Assurance Cisco Streaming Telemetry Overview Implementing Fibre Channel Fabric Fibre Channel Basics Virtual Storage Area Network (VSAN) Overview Implementing Storage Infrastructure Services Distributed Device Aliases Zoning Implementing FCoE Unified Fabric Fibre Channel over Ethernet Describing FCoE Implementing Storage Infrastructure Security User Accounts and RBAC Authentication, Authorization, and Accounting Describing Data Center Storage Infrastructure Maintenance and Operations Time Synchronization Software Installation and Upgrade Describing Cisco UCS Server Form Factors Cisco UCS B-Series Blade Servers Cisco UCS C-Series Rack Servers Implementing Cisco Unified Computing Network Connectivity Cisco UCS Fabric Interconnect Cisco UCS B-Series Connectivity Implementing Cisco Unified Computing Server Abstraction Identity Abstraction Service Profile Templates Implementing Cisco Unified Computing SAN Connectivity iSCSI Overview Fibre Channel Overview Implementing Unified Computing Security User Accounts and RBAC Options for Authentication Introducing Cisco HyperFlex Systems Hyperconverged and Integrated Systems Overview Cisco HyperFlex Solution Describing Data Center Unified Computing Management, Maintenance, and Operations Compute Configuration Management Software Updates Implementing Cisco Data Center Automation and Scripting Tools Cisco NX-OS Programmability Scheduler Overview Describing Cisco Integration with Automation and Orchestration Software Platforms Cisco and Ansible Integration Overview Cisco and Puppet Integration Overview Describing Cisco Data Center Automation and Orchestration Technologies (Self-study) Power On Auto Provisioning Cisco Data Center Network Manager Overview Additional course details: Nexus Humans Cisco Implementing Cisco Data Center Core Technologies v1.1 (DCCOR) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Data Center Core Technologies v1.1 (DCCOR) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: These are the ones listed in the Objectives Table I put together: Identify the basic components and operations of the Unified CCE solution. Use the available UCCE tools to complete a basic UCCE system installation. Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment. Install a basic CCE VXML Solution. Install, configure and run a CCE Outbound Option Campaign. Describe how to support CCE. Deploying Cisco Unified Contact Center Enterprise (DUCCE) v2.0 is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Module 2: Preparing UCCE for Basic IVR Scripting Module 3: Preparing UCCE for Basic Agent Functionality Module 4: Installing and Configuring CCE VXML Solution Module 5: Installing CCE Outbound Option Module 6: Supporting CCE

Duration 2 Days 12 CPD hours This course is intended for Account manager Deployment engineer Deployment project manager Sales engineer Overview After taking this course, you should be able to: Describe CCE flows and processes required to support and troubleshoot the PCCE deployment Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco© PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues CCE Flows and Process Review Troubleshooting and Support Methodology PCCE Component Review PCCE Call Flow Review CCE Diagnostic Tools Diagnostic Framework Suite Run Analysis Manager Run Unified System Command-Line Interface (CLI) Troubleshooting CCE Troubleshoot Certificates Troubleshoot Cisco Finesse Troubleshoot a PCCE Deployment Additional course details: Nexus Humans Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Enterprise Network System Installers System Integrators System Administrators Network Administrators Solutions Designers Overview Upon completion of this course, you will be able to: Identify the various components and architecture of the Cisco SD-WAN solution. Deploy vEdge routers in a secure extensible network. Create templates to aide in the deployment and operation of the secure extensible network. Configure and verify overlay routing in the secure extensible network. Create simple policies to control traffic flow in the secure extensible network. The Cisco SD WAN Operation and Deployment (SDWFND) v1.0 is a 2-day, instructor-led, hands-on course that addresses the Cisco SD-WAN Operations and Deployment functions. Cisco SD-WAN is a new technology, this training covers salient features such as zero-touch provisioning, secure network bring-up, configuration using feature templates, configuration of Overlay Management Protocol (OMP) and policies for network traffic management. Module 1: SD-WAN Solution Components Lesson 1: SD-WAN Solution Overview Lesson 2: SD-WAN Components Lesson 3: Managing SD-WAN Components Module 2: Secure Extensible Network Deployment Lesson 1: Secure Control Plane Operation Lesson 2: Secure Control Plane Deployment Lesson 3: Secure Data Plane Operation Lesson 4: Cloud Deployments and Redundancy Module 3: SD-WAN Template Deployment Lesson 1: Templates Overview Lesson 2: Feature Templates Lesson 3: Device Templates Lesson 4: Attaching Devices to Templates Module 4: SD-WAN Overlay Routing Lesson 1: Overlay Routing Overview Lesson 2: OMP Route Advertisements Lesson 3: OMP Route Redistribution and Network Segmentation Lesson 4: Configuring and Verifying Overlay Routing Module 5: SD-WAN Policies and QoS Lesson 1: Policy Overview and Framework Lesson 2: vSmart Policy Operation and Construction Lesson 3: Forwarding and QoS Overview Lesson 4: Configuring and Monitoring QoS Forwarding Lab outline Lab 1: Manage and Monitor SD-WAN Components Lab 2: Deploy and Verify SD-WAN vEdge Routers Lab 3: Deploy SD-WAN Templates Lab 4: SD-WAN Overlay Routing Lab 5: SD-WAN Policies

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: • This course is intended primarily for network administrators, network engineers, network managers and systems engineers who would like to implement BGP. The secondary audience for this course is as follows: • This course is intended for network designers and project managers. The course is also recommended to all individuals preparing for BGP exam. Overview After completing this course the student should be able to: - Describe how to configure, monitor, and troubleshoot basic BGP to enable interdomain routing in a network scenario with multiple domains - Describe how to use BGP policy controls to influence the BGP route selection process in a network scenario In which you must support connections to multiple ISPs - Describe how to use BGP attributes to influence the route selection process in a network scenario where you must support multiple connections - Describe how to successfully connect the customer network to the Internet in a network scenario in which multiple connections must be implemented - Describe how to configure the service provider network to behave as a transit AS in a typical implementation with multiple BGP connections to other autonomous systems - Enable route reflection as possible solution to BGP scaling issues in a typical service provider network with multiple BGP connections to other autonomous systems - Describe the available BGP tools and features to optimize the scalability of the BGP routing protocol in a typical BGP network This covers the theory of BGP, configuration of BGP on Cisco IOS© routers, detailed troubleshooting information, and hands-on exercises that provide learners with the skills that they need to configure and troubleshoot BGP networks in customer environments. BGP Overview Introducing BGP Understanding BGP Path Attributes Establishing BGP Sessions Processing BGP Routes Configuring Basic BGP Monitoring and Troubleshooting BGP Lab 1-1: Initial Lab Setup Lab 1-2: Configuring Basic BGP BGP Transit Autonomous Systems Working with a Transit AS Interacting with IBGP and EBGP in a Transit AS Forwarding Packets in a Transit AS Configuring a Transit AS Monitoring and Troubleshooting IBGP in a Transit AS Lab 2-1: Configuring a Transit AS Route Selection Using Policy Controls Using Multihomed BGP Networks Employing AS-Path Filters Filtering with Prefix-Lists Using Outbound Route Filtering Applying Route-Maps as BGP Filters Implementing Changes in BGP Policy Lab 3-1: Using Multihomed BGP Networks Lab 3-2: Employing AS-Path Filters Lab 3-3: Filtering with Prefix-Lists Lab 3-4: Implementing Changes in BGP Policy Route Selection Using Attributes Influencing BGP Route Selection with Weights Setting BGP Local Preference Using AS-Path Prepending Understanding BGP Multi-Exit Discriminators Addressing BGP Communities Lab 4-1: Influencing BGP Route Selection with Weights Lab 4-2: Setting BGP Local Preference Lab 4-3: Understanding BGP Multi-Exit Discriminators Lab 4-4: Addressing BGP Communities Customer-to-Provider Connectivity with BGP Understanding Customer-to-Provider Connectivity Requirements Implementing Customer Connectivity Using Static Routing Connecting a Multihomed Customer to a Single Service Provider Connecting a Multihomed Customer to Multiple Service Providers Scaling Service Provider Networks Scaling IGP and BGP in Service Provider Networks Introducing Route Reflectors Designing Networks with Route Reflectors Configuring and Monitoring Route Reflectors Introducing Confederations Configuring and Monitoring Confederations Lab 6-1: Introducing Route Reflectors Lab 6-2: Configuring and Monitoring Confederations Optimizing BGP Scalability Improving BGP Convergence Limiting the Number of Prefixes Received from a BGP Neighbor Implementing BGP Peer Groups Using BGP Route Dampening Lab 7-1: Limiting the Number of Prefixes Received from a BGP Neighbor Lab 7-2: Implementing BGP Peer Groups Lab 7-3: Using BGP Route Dampening Additional course details: Nexus Humans Cisco Configuring BGP on Cisco Routers v4.0 (BGP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Configuring BGP on Cisco Routers v4.0 (BGP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for IT professionals with five to eight years of experience in these roles: Data center engineers Network designers Network administrators Network engineers Systems engineers System administrator Consulting systems engineers Technical solutions architects Server administrators Network managers Cisco integrators or partners Overview After taking this course, you should be able to: Describe the Layer 2 and Layer 3 forwarding options and protocols used in a data center Describe the rack design options, traffic patterns, and data center switching layer access, aggregation, and core Describe the Cisco Overlay Transport Virtualization (OTV) technology that is used to interconnect data centers Describe Locator/ID separation protocol Design a solution that uses Virtual Extensible LAN (VXLAN) for traffic forwarding Describe hardware redundancy options; how to virtualize the network, compute, and storage functions; and virtual networking in the data center Describe solutions that use fabric extenders and compare Cisco Adapter Fabric Extender (FEX) with single root input/output virtualization (SR-IOV) Describe security threats and solutions in the data center Describe advanced data center security technologies and best practices Describe device management and orchestration in the data center Describe the storage options for compute function and different Redundant Array of Independent Disks (RAID) levels from a high-availability and performance perspective Describe Fibre Channel concepts, topologies, architecture, and industry terms Describe Fibre Channel over Ethernet (FCoE) Describe security options in the storage network Describe management and automation options for storage networking infrastructure Describe Cisco UCS servers and use cases for various Cisco UCS platforms Explain the connectivity options for fabric interconnects for southbound and northbound connections Describe the hyperconverged solution and integrated systems Describe the systemwide parameters for setting up a Cisco UCS domain Describe role-based access control (RBAC) and integration with directory servers to control access rights on Cisco UCS Manager Describe the pools that may be used in service profiles or service profile templates on Cisco UCS Manager Describe the different policies in the service profile Describe the Ethernet and Fibre Channel interface policies and additional network technologies Describe the advantages of templates and the difference between initial and updated templates Describe data center automation tools The Designing Cisco Data Center Infrastructure (DCID) v7.0 course helps you master design and deployment options focused on Cisco© data center solutions and technologies across network, compute, virtualization, storage area networks, automation, and security. You will learn design practices for the Cisco Unified Computing System? (Cisco UCS©) solution based on Cisco UCS B-Series and C-Series servers, Cisco UCS Manager, and Cisco Unified Fabric. You will also gain design experience with network management technologies including Cisco UCS Manager, Cisco Data Center Network Manager (DCNM), and Cisco UCS Director. This course helps you prepare to take the exam, Designing Cisco Data Center Infrastructure (300-610 DCID) Describing High Availability on Layer 2 Overview of Layer 2 High-Availability Mechanisms Virtual Port Channels Cisco Fabric Path Virtual Port Channel+ Designing Layer 3 Connectivity First Hop Redundancy Protocols Improve Routing Protocol Performance and Security Enhance Layer 3 Scalability and Robustness Designing Data Center Topologies Data Center Traffic Flows Cabling Challenges Access Layer Aggregation Layer Core Layer Spine-and-Leaf Topology Redundancy Options Designing Data Center Interconnects with Cisco OTV Cisco OTV Overview Cisco OTV Control and Data Planes Failure Isolation Cisco OTV Features Optimize Cisco OTV Evaluate Cisco OTV Describing Locator/ID Separation Protocol Locator/ID Separation Protocol Location Identifier Separation Protocol (LISP) Virtual Machine (VM) Mobility LISP Extended Subnet Mode (ESM) Multihop Mobility LISP VPN Virtualization Describing VXLAN Overlay Networks Describe VXLAN Benefits over VLAN Layer 2 and Layer 3 VXLAN Overlay Multiprotocol Border Gateway Protocol (MP-BGP) Ethernet VPN (EVPN) Control Plane Overview VXLAN Data Plane Describing Hardware and Device Virtualization Hardware-Based High Availability Device Virtualization Cisco UCS Hardware Virtualization Server Virtualization SAN Virtualization N-Port ID Virtualization Describing Cisco FEX Options Cisco Adapter FEX Access Layer with Cisco FEX Cisco FEX Topologies Virtualization-Aware Networking Single Root I/O Virtualization Cisco FEX Evaluation Describing Basic Data Center Security Threat Mitigation Attack and Countermeasure Examples Secure the Management Plane Protect the Control Plane RBAC and Authentication, Authorization, and Accounting (AAA) Describing Advanced Data Center Security Cisco TrustSec in Cisco Secure Enclaves Architecture Cisco TrustSec Operation Firewalling Positioning the Firewall Within Data Center Networks Cisco Firepower© Portfolio Firewall Virtualization Design for Threat Mitigation Describing Management and Orchestration Network and License Management Cisco UCS Manager Cisco UCS Director Cisco Intersight Cisco DCNM Overview Describing Storage and RAID Options Position DAS in Storage Technologies Network-Attached Storage Fibre Channel, FCoE, and Internet Small Computer System Interface (iSCSI) Evaluate Storage Technologies Describing Fibre Channel Concepts Fibre Channel Connections, Layers, and Addresses Fibre Channel Communication Virtualization in Fibre Channel SAN Describing Fibre Channel Topologies SAN Parameterization SAN Design Options Choosing a Fibre Channel Design Solution Describing FCoE FCoE Protocol Characteristics FCoE Communication Data Center Bridging FCoE Initialization Protocol FCoE Design Options Describing Storage Security Common SAN Security Features Zones SAN Security Enhancements Cryptography in SAN Describing SAN Management and Orchestration Cisco DCNM for SAN Cisco DCNM Analytics and Streaming Telemetry Cisco UCS Director in the SAN Cisco UCS Director Workflows Describing Cisco UCS Servers and Use Cases Cisco UCS C-Series Servers Fabric Interconnects and Blade Chassis Cisco UCS B-Series Server Adapter Cards Stateless Computing Cisco UCS Mini Describing Fabric Interconnect Connectivity Use of Fabric Interconnect Interfaces VLANs and VSANs in a Cisco UCS Domain Southbound Connections Northbound Connections Disjoint Layer 2 Networks Fabric Interconnect High Availability and Redundancy Describing Hyperconverged and Integrated Systems Hyperconverged and Integrated Systems Overview Cisco HyperFlex? Solution Cisco HyperFlex Scalability and Robustness Cisco HyperFlex Clusters Cluster Capacity and Multiple Clusters on One Cisco UCS Domain External Storage and Graphical Processing Units on Cisco HyperFlex Cisco HyperFlex Positioning Describing Cisco UCS Manager Systemwide Parameters Cisco UCS Setup and Management Cisco UCS Traffic Management Describing Cisco UCS RBAC Roles and Privileges Organizations in Cisco UCS Manager Locales and Effective Rights Authentication, Authorization, and Accounting Two-Factor Authentication Describing Pools for Service Profiles Global and Local Pools Universally Unique Identifier (UUID) Suffix and Media Access Control (MAC) Address Pools World Wide Name (WWN) Pools Server and iSCSI Initiator IP Pools Describing Policies for Service Profiles Global vs. Local Policies Storage and Basic Input/Output System (BIOS) Policies Boot and Scrub Policies Intelligent Platform Management Interface (IPMI) and Maintenance Policies Describing Network-Specific Adapters and Policies LAN Connectivity Controls SAN Connectivity Controls Virtual Access Layer Connectivity Enhancements Describing Templates in Cisco UCS Manager Cisco UCS Templates Service Profile Templates Network Templates Designing Data Center Automation Model-Driven Programmability Cisco NX-API Overview Programmability Using Python Cisco Ansible Module Use the Puppet Agent Additional course details: Nexus Humans Cisco Designing Cisco Data Center Infrastructure v7.0 (DCID) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Designing Cisco Data Center Infrastructure v7.0 (DCID) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Cisco Unified Communications system channel partners and resellers. • System and technical support engineers. • Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. • Apply advanced scripting principles using the expression editor and custom functions and implement silent monitoring and recording. • Understand Cisco Finesse administration and how to set up reason/wrap-up codes, desktop layout, custom variables, and workflow applications and implement Finesse IP Phone Agent. • Understand and implement VoiceXML applications and configure access to an external database via the VXML Server. • Understand the concepts behind translation routing to include when, why, and how to implement translation routing in a Cisco Unified CCE or traditional ICM environment. • Implement Cisco Unified CCE Options including Cisco Outbound dialing, Courtesy Callback, Agent Greeting/Whisper announcements, and Mobile Agent. • Understand advanced CUIC reporting concepts including administration, importing reports, and custom reporting. Helps prepare learners to implement more advanced functions and options in the Cisco Unified CCE environment. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Implementing Business Rules Lesson 1: Advanced Scripting and Routing Lesson 2: ICM Scripting Variables, Expressions, Formulas and Functions Lesson 3: Silent Monitoring and Recording Lesson 4: Advanced CVP Configurations Using Finesse Administration Lesson 1: Finesse Overview Lesson 2: Finesse Administration Lesson 3: Finesse IP Phone Agent Using CVP VoiceXML Applications Lesson 1: Basic VoiceXML Functionality Lesson 2: Using Call Studio Lesson 3: ICM Scripting for VoiceXML Applications Translation Routing Lesson 1: Traditional Translation Routing Lesson 2: Translation Routing to CVP Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Courtesy Callback Lesson 3: Agent Greeting/Whisper Announcements Lesson 4: Mobile Agent CUIC Reporting for the Advanced User Lesson 1: CUIC Overview Lesson 2: CUIC Administration Lesson 3: Importing and Using CVP Reports Lesson 4: Custom Reporting

Duration 3 Days 18 CPD hours This course is intended for Security Engineers Network Engineers Overview Upon completion of this course, students will be able to: Deploy gateways using the Gaia web interface Configure a Security Policy Learn about managing and monitoring a secure network Upgrade and configure a Security Gateway to implement a virtual private network for both internal and external, remote users The growing frequency and sophistication of security threats makes protecting your organization more difficult every year. Check Point?s integrated products provide end-to-end security from the enterprise to the cloud to your mobile worker?s personal devices. They prevent and mitigate cyberattacks and limit the data theft that often results from these threats. Introduction to Check Point TechnologyDeployment PlatformsIntroduction to the Security PolicyMonitoring Traffic & ConnectionsNetwork Address TranslationUsing SmartUpdateUser Management & AuthenticationIdentity AwarenessIntroduction to Check Point VPNsSmartLog

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows: System engineers Technical support personnel Channel partners and resellers Overview Upon completion of this course, the learner should be able to meet the following objectives: Installing a Cisco Meeting Server in a single combined deployment Installing a Cisco Meeting Server in a single split deployment Troubleshooting tools Integrating Cisco Meeting Server with Cisco TelePresence Video Communication Server (VCS), Cisco Unified Communications Manager and Microsoft Skype for Business In this course, you will learn how to install, troubleshoot, and maintain a single server and single server split deployment of Cisco Meeting Servers This course is designed to establish a minimum level of knowledge and competency among Cisco Meeting Server resale and installation partners. The recently purchased Acano collaboration hardware and software includes video and audio-bridging technology that allows customers to connect video systems from multiple vendors across both cloud and hybrid environments. Cisco has incorporated Acano collaboration technologies into the new Meeting Server tool. Module 1: Cisco Meeting Server Single Server Solution Cisco Meeting Server Solution Reviewing Authentication and Encryption Single Server Solution Preparing for Cisco Meeting Server Installation Installing Cisco Meeting Servers Configuring the Web Admin Configuring the Call Bridge Configuring the Web Bridge Module 2: Troubleshooting Tools Seven call detail record (CDR) record types and the information contained in each Capture server configuration files (.json), crash log files, media and application .dmp files. Cisco Meeting App crash files, and Cisco Meeting App diagnostic logs Employ the built-in commands to identify Cisco Meeting Server solution issues including PKI, DNS Lookup, Ping, and Service Status Common issues for end users using the Cisco Meeting Server solution Module 3: Firewall Traversal and Unified Communications Application Integration Deploying a TURN Server Deploying Firewall and NAT Traversal Integrating with UC Platforms Additional course details: Nexus Humans Cisco Meeting Server Intermediate (COLLAB250) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Meeting Server Intermediate (COLLAB250) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: Phone Network Administrators Phone Network Engineers Data System Administrators Entry-level Network Engineers Channel Partners/Resellers, Customers, Employees Overview Describe the Cisco Unified Communications Manager network, service, and features Understand the importance of and configuration of redundancy and high availability in the enterprise network Describe user configuration and the user web interface Explain basic phone options and the use of BAT Explain the route plan and on-net/off-net calling Describe the various media resources, including conferencing and MOH Describe the basic phone features and use of hunt groups Administering Cisco Unified Communications Manager (ACUCM) v12.0 is a 3-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x.The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involves routers, switches, or Cisco IOS software configuration. Exploring IP Telephone Traditional Voice versus IP Telephony Clustering Overview Intracluster Communications Cisco Unified Communications Manager Clusters Clustering Options Platform Requirements Describing Deployment Models Single-Site Deployment Centralized Call-Processing Deployment Distributed Call-Processing Deployment Distributed Single-Cluster Call-Processing Deployment Hybrid Call-Processing Deployment New Advanced Multicluster Options Understanding Advanced Multisite Features Need for CAC Deploying AAR Survivable Remote Site Telephony SRST Failover Logging in to Cisco Unified Communications Manager Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability Logging In to Cisco Unified Operating System Administration and the DRS Navigation Menu Command-Line Interface Examining Basic Server Configuration Server Configuration?Eliminating DNS Reliance Configuring Enterprise Parameters Describing Multilevel Administration Configuring Multilevel Administration Creating End Users Creating Roles Creating User Groups Assigning Users to User Groups Configuring DRS Backup and Restore Procedures DRS Backup Procedures DRS Restore Procedures Understanding User Configuration Understanding User Management Configuring Users Using the User Web Pages Understanding the User Web Pages Using the User Web Pages Configuring System Parameter Cisco Unified CM Configuration Cisco Unified Communications Manager Group Configuration Phone NTP Configuration Date/Time Group Codecs and Regions Location Configuration Device Pool Configuration DHCP Service Configuration Device Defaults Configuration Clusterwide Parameters Licensing Supporting Cisco Unified IP Phones Cisco Unified IP Phones Overview Specialized Cisco Unified IP 7900 Series Phones Phone Button Templates Softkey Templates Exploring Phone Registration and IP Phone Communications Cisco Unified IP Phone Registration Cisco Unified IP Phone Configuration Utilizing the Bulk Administration Tool (BAT) Overview of Cisco Unified Communications Manager BAT Cisco Unified Communications Manager TAPS Implementing Dial Plan Connectivity Organizational Dial Plan Trunks Gateways Creating Route Plans Dial Plan Overview Route Pattern Overview Digit Collection Call Routing Configuring Transition Patterns and Route Filters Translation Patterns The 9.@ Pattern Route Filters Implementing Digit Manipulation Discard Digits Instruction Transformation Masks Route Plan Report Defining Class of Control Overview of Class of Control Partitions CSS Configuration PLAR Application Using Class of Control Features Call Restriction Time of Day Routing Traditional vs. Line/Device Approach Defining Media Resources Overview of Media Resources Conference Bridge Media Termination Points Transcoder Music on Hold Annunciator Exploring Media Resource Management MRG Management Configuring MRGs Configuring MRGLs Describing Basic Features Call Park Call Pickup Cisco Call Back Shared Lines with Barge and Privacy Exploring Hunt Groups Hunt Group Overview Line Group Configuration Hunt List Configuration Hunt Pilot Configuration Final Forwarding Describing Phone Services Cisco IP Phone Services Cisco Phone Services Configuration