362 Chartered Institute of Personnel Development (CIPD) courses delivered On Demand

Disciplinary Procedures Course Overview This disciplinary procedures course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary. This disciplinary procedures course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals. Who should take this course? This comprehensive disciplinary procedures course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of disciplinary procedures. This disciplinary procedures course is felicitous for those, who want to be the best in their jobs. Whether you are completely new to the field or are an aspiring professional, the disciplinary procedures course will help open doors to a wide range of professions within your chosen field, helping you to stand out to employers with up-to-date skills that can be used to enhance your CV. Entry Requirement There are no academic entry requirements for this disciplinary procedures course, and it is open to students of all academic backgrounds. Course Curriculum Module 1: Disciplinary Procedure and Confidentiality Module 2: Investigations, Allegations and Suspensions Module 3: Notification Of A Hearing, The Right To Be Accompanied, And Procedure Module 4: Penalties, Their Effects, And Appeals Module 5: Holding Disciplinary Hearings And A Case Study Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 Overview Disciplinary Procedures Course Overview This disciplinary procedures course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary. This disciplinary procedures course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals. Who should take this course? This comprehensive disciplinary procedures course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of disciplinary procedures. This disciplinary procedures course is felicitous for those, who want to be the best in their jobs. Whether you are completely new to the field or are an aspiring professional, the disciplinary procedures course will help open doors to a wide range of professions within your chosen field, helping you to stand out to employers with up-to-date skills that can be used to enhance your CV. Entry Requirement There are no academic entry requirements for this disciplinary procedures course, and it is open to students of all academic backgrounds. Course Curriculum Module 1: Disciplinary Procedure and Confidentiality Module 2: Investigations, Allegations and Suspensions Module 3: Notification Of A Hearing, The Right To Be Accompanied, And Procedure Module 4: Penalties, Their Effects, And Appeals Module 5: Holding Disciplinary Hearings And A Case Study Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQ Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org Course Fee £25 £60 58% OFF 👉 CPD UK Accredited PDF Certificate Included 4 interest-free payments of £6.25 Disciplinary Procedures Course Online quantity ENROL NOW Duration: * Hours Instant Access Get In Touch Today Live CHAT WITH US CALL ON - 0300 124 5585 Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Are you looking to improve your current abilities or make a career move? Our unique HR Coordinator Course might help you get there! Expand your expertise with high-quality training - study the HR Coordinator and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the HR Coordinator online training course. With this comprehensive HR Coordinator course, you can achieve your dreams and train for your ideal career. The HR Coordinator course provides students with an in-depth learning experience that they can work through at their own pace to enhance their career development. This HR Coordinator training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the HR Coordinator course today - gear up with the essential skills to set yourself up for excellence! Start your learning journey straight away with this HR Coordinator course and take a step toward a brighter future! Why Prefer this HR Coordinator Course? Opportunity to earn a certificate that is accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. *** Course Curriculum *** Here is the curriculum breakdown of the HR Coordinator course: Module 01: Introduction to Human Resource Module 02: Employee Recruitment and Selection Procedure Module 03: Employee Training and Development Process Module 04: Performance Appraisal Management Module 05: Employee Relations Module 06: Motivation and Counselling Module 07: Employee Termination Module 08: Employer Record and Statistics Module 09: Introduction to HR Audit Module 10: HR Audit Procedures Module 11: HR Audit Interviews Module 12: Reporting HR Audit Outcome Module 13: UK Internal Audit Standards Module 14: Communication Skills Assessment Process Once you have completed all the modules in the HR Coordinator course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This HR Coordinator course is for you if you: Want to have a deeper insight into HR Coordinator Actively working as in HR Coordinator and am interested in exploring it a bit further. Are you a student pursuing a relevant field of study? Seeking employment in the HR Coordinator field. Requirements You will not need any prior background or expertise. All you need to take this HR Coordinator is - A smart device. A secure internet connection. Being over the age of 16. Career path After completing this Course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Managing the employees of any company is a big undertaking as you not only have to hire people with the right skill set and are a perfect match, but also manage their salaries as well. Well if you get this Diploma in HR, Bookkeeping and Payroll Management course, then you can learn the basics of doing all those things and be a key figure in your company's growth. This diploma level course is divided into four sections each focusing on HR & leadership, Human Resource Management, Bookkeeping & Payroll Basics and Managing Payroll. In the first chapter you will learn a lot about leadership as you look into people recognition, managing performance & goals and the importance of a good team leader. Next chapter though focuses solely on HR management as you explore recruitment, interviewing and other related topics. Following that you will learn the basic terminologies, accounting methods, understand balance sheet in bookkeeping and payroll basics. Finally you learn about payroll management in detail. The course could prove to be extremely useful and if you decide to get it now, you will be at the top of any employers list. Course Highlights Professional Diploma in HR, Bookkeeping and Payroll Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in HR, Bookkeeping and Payroll Management into 80 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 23 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in HR, Bookkeeping and Payroll Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in HR, Bookkeeping and Payroll Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in HR, Bookkeeping and Payroll Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. HR, Bookkeeping and Payroll Management (Updated Version) Human Resource Management Introduction to Human Resources 00:17:00 Employee Recruitment and Selection Procedure 00:32:00 Employee Training and Development Process 00:22:00 Performance Appraisal Management 00:19:00 Employee Relations 00:15:00 Motivation and Counselling 00:19:00 Employee Termination 00:15:00 Employer Records and Statistics 00:11:00 Essential UK Employment Law 00:38:00 Bookkeeping & Payroll Basics Payroll Basics 00:10:00 Legislation Settings 00:07:00 Pension Scheme Basics 00:06:00 Pay Elements 00:14:00 The Processing Date 00:07:00 Adding Existing Employees 00:08:00 Adding New Employees 00:12:00 Payroll Processing Basics 00:11:00 Entering Payments 00:12:00 Pre-Update Reports 00:09:00 Updating Records 00:09:00 e-Submissions Basics 00:09:00 Process Payroll (November) 00:11:00 Employee Records and Reports 00:13:00 Editing Employee Records 00:07:00 Process Payroll (December) 00:12:00 Resetting Payments 00:05:00 Quick SSP 00:10:00 An Employee Leaves 00:13:00 Final Payroll Run 00:07:00 Reports and Historical Data 00:08:00 Year-End Procedures 00:09:00 HR, Bookkeeping and Payroll Management (Old Version) HR & Leadership Leader and HR Management FREE 00:30:00 Commitment and HR Management FREE 01:00:00 Team Management 00:15:00 Build A Mastermind Group 00:15:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 Human Resource Management Module One - Getting Started FREE 00:30:00 Module Two - Human Resources Today FREE 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Bookkeeping & Payroll Basics Module One - Introduction FREE 00:30:00 Module Two - Basic Terminology FREE 01:00:00 Module Three - Basic Terminology (II) 01:00:00 Module Four - Accounting Methods 01:00:00 Module Five - Keeping Track of Your Business 01:00:00 Module Six - Understanding the Balance Sheet 01:00:00 Module Seven - Other Financial Statements 01:00:00 Module Eight - Payroll Accounting Terminology 01:00:00 Module Nine - End of Period Procedures 01:00:00 Module Ten - Financial Planning, Budgeting and Control 01:00:00 Module Eleven - Auditing Corporate Behavior 01:00:00 Module Twelve - Wrapping Up 00:30:00 Payroll Management What Is Payroll? FREE 01:00:00 Principles Of Payroll Systems FREE 01:00:00 Confidentiality And Security Of Information 00:30:00 Effective Payroll Processing 01:00:00 Increasing Payroll Efficiency 01:00:00 Risk Management in Payroll 00:30:00 Company Settings 00:08:00 Time Management 00:30:00 Personnel Filing 01:00:00 When Workers Leave Employment 01:00:00 Hiring Employees 01:00:00 Paye and Payroll for Employers 01:00:00 Tell HMRC about a New Employee 01:00:00 Net And Gross Pay 01:00:00 Statutory Sick Pay 00:30:00 Minimum Wage for Different types of Work 01:00:00 Mock Exam Mock Exam- Professional Diploma in HR, Bookkeeping and Payroll Management 00:30:00 Final Exam Final Exam- Professional Diploma in HR, Bookkeeping and Payroll Management 00:30:00

HR management and Payroll are big parts of all businesses. They are mainly responsible for handling employees and their wages respectively. Often times companies will merge both these jobs into one as a way to save money and that is where this Diploma in HR and Payroll Management could prove to be a stand out addition to your resume. This diploma level course is divided into three sections each focusing on HR & leadership, Human Resource Management and Managing Payroll respectively. In the first chapter you will learn of bigger concepts such as leadership and build up your team management skills and how to think outside the box along with other HR related topics. Next chapter though focuses solely on HR management as you get to explore recruitment, interviewing, health & safety and so much more. Finally in the payroll management section, you look into principles of payroll systems, ways to improve payroll effectiveness and efficiency, personnel filing and other similar topics. The course is well structured as it is divided into three sections and if you chose to get this course now it would help you stand out from your competition when you are job hunting. Course Highlights Professional Diploma in HR and Payroll Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in HR and Payroll Management into 69 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 12 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in HR and Payroll Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in HR and Payroll Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. This course is structured according to American and British law and is suitable for both American and British learners. Requirements Our Professional Diploma in HR and Payroll Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Professional Diploma in HR and Payroll Management - Updated Version Human Resource Management Introduction to Human Resources 00:17:00 Employee Recruitment and Selection Procedure 00:32:00 Employee Training and Development Process 00:22:00 Performance Appraisal Management 00:19:00 Employee Relations 00:15:00 Motivation and Counselling 00:19:00 Ensuring Health and Safety at the Workplace 00:16:00 Employee Termination 00:15:00 Employer Records and Statistics 00:11:00 Essential UK Employment Law 00:38:00 Payroll Management Payroll Basics 00:10:00 Company Settings 00:08:00 Legislation Settings 00:07:00 Pension Scheme Basics 00:06:00 Pay Elements 00:14:00 The Processing Date 00:07:00 Reports and Historical Data 00:08:00 Adding Existing Employees 00:08:00 Adding New Employees 00:12:00 Payroll Processing Basics 00:11:00 Entering Payments 00:12:00 Pre-Update Reports 00:09:00 Updating Records 00:09:00 e-Submissions Basics 00:09:00 Process Payroll (November) 00:11:00 Editing Employee Records 00:07:00 Process Payroll (December) 00:12:00 Resetting Payments 00:05:00 Quick SSP 00:10:00 An Employee Leaves 00:13:00 Final Payroll Run 00:07:00 Year-End Procedures 00:09:00 Professional Diploma in HR and Payroll Management - Old Version HR & Leadership Leader and HR Management FREE 00:30:00 Commitment and HR Management FREE 01:00:00 Team Management 00:15:00 Build A Mastermind Group 00:15:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 Employee Records and Reports 00:13:00 Human Resource Management Module One - Getting Started FREE 00:30:00 Module Two - Human Resources Today FREE 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Payroll Management What Is Payroll? FREE 01:00:00 Principles Of Payroll Systems FREE 01:00:00 Confidentiality And Security Of Information 00:30:00 Effective Payroll Processing 01:00:00 Increasing Payroll Efficiency 01:00:00 Risk Management in Payroll 00:30:00 Time Management 00:30:00 Personnel Filing 01:00:00 When Workers Leave Employment 01:00:00 Hiring Employees 01:00:00 Paye and Payroll for Employers 01:00:00 Tell HMRC about a New Employee 01:00:00 Net And Gross Pay 01:00:00 Statutory Sick Pay 00:30:00 Minimum Wage for Different types of Work 01:00:00 Mock Exam Mock Exam- Professional Diploma in HR and Payroll Management 00:30:00 Final Exam Final Exam- Professional Diploma in HR and Payroll Management 00:30:00

Business Finance 101: A Beginner’s Guide to Business Accounting and Finance   Course Description   Course Description Three are three main reasons for business failure – an under-skilled management team; ineffective marketing; and poor financial management. Every manager, or student of management, requires a good grasp of business finance. This course will help.  Business finance concerns the management of the monetary resources of an organisation. There are two aspects to this: Raising the money to invest in the business Managing that investment properly to generate a return   Raising the money is about having an attractive proposition and managing the risk to investors. Managing the investment is about the financial controls and reporting of the business. This course covers the three main financial reports; financial performance indicators; and investment analysis.  This course will give you a good grasp of the key principles and issues in business finance.     Key Learning Participants in this course will learn: The history of business accounting Why businesses fail The two main purposes of business finance and accounting The key principles of business finance and what they mean What debits and credits are The three key financial statements for an organisation What the Balance Sheet tells you What the Income Statement (also called the Profit and Loss Account) tells you What the Cashflow Statement tells you Key financial performance indicators in business Analysing business investments   Curriculum L1 What is business finance? L2 Why businesses fail L3 The Principles of Business Finance Part 1 L4 The Principles of Business Finance Part 2 L5 The Balance Sheet L6 The Income Statement L7 The Cashflow Statement L8 A Business Finance Exercise L9 Financial Performance Indicators L10 Investment Analysis L11 Investment Analysis Exercise L12 Key Learning Points in Business Finance   Pre-Course Requirements None     Additional Resources None     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Are you looking to enhance your Interview and Recruitment skills? If yes, then you have come to the right place. Our comprehensive course on Interview and Recruitment will assist you in producing the best possible outcome by mastering the Interview and Recruitment skills. The Interview and Recruitment course is for those who want to be successful. In this course, you will learn the essential knowledge needed to become well versed in Interview and Recruitment. Our course starts with the basics of Interview and Recruitment and gradually progresses towards advanced topics. Therefore, each lesson of this Interview and Recruitment course is intuitive and easy to understand. Why would you choose the Interview and Recruitment course from Compliance Central: Lifetime access to Interview and Recruitment course materials Full tutor support is available from Monday to Friday with the Interview and Recruitment course Learn Interview and Recruitment skills at your own pace from the comfort of your home Gain a complete understanding of Interview and Recruitment course Accessible, informative Interview and Recruitment learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Interview and Recruitment Study Interview and Recruitment in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Interview and Recruitment Course Curriculum Breakdown of the Interview and Recruitment Course Module 01: The Recruitment Industry Module 02: The Recruitment Process Module 03: In-House Recruitment Module 04: The UK Recruitment Legislation Module 05: An Introduction to Virtual Interviewing Module 06: Interviewer's Perspective Module 07: Interview Preparation Module 08: Picking a Tech to Use Module 09: Attract and Hire the Best Talents Module 10: Final Thoughts and Onboarding CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Interview and Recruitment course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Interview and Recruitment. It is also great for professionals who are already working in Interview and Recruitment and want to get promoted at work. Requirements To enrol in this Interview and Recruitment course, all you need is a basic understanding of the English Language and an internet connection. Career path The Interview and Recruitment course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Interview and Recruitment. Recruitment Consultant: £25,000 to £45,000 per year Human Resources (HR) Coordinator: £22,000 to £30,000 per year Talent Acquisition Specialist: £28,000 to £50,000 per year HR Recruiter: £20,000 to £35,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Do you enjoy interacting with people and ensuring they have all they need to be successful? Do you enjoy motivating others and making their tasks or lives easier? Then this course in HR Management might be the ideal choice for you. This HR Management online training will help you understand the basics of each concept of Human Resources. In addition, the course allows candidates to learn and comprehend strategies for luring and keeping employees, how to define hiring, selecting, and orienting personnel, and how to train and develop personnel skills, maintain personnel motivation, and foster employee teamwork. For business owners and HR managers, one of the most challenging duties is managing the human resources in a firm. The HR Management course covers a variety of ideas that aid in managing HR and may improve corporate outcomes and increase efficiency. HR newbies might get an excellent head start by taking the Introduction to HR course. So, enrol now, take advantage of this HR Management course, and give your HR career a boost. What Will You Learn From This HR Management Course? Identifying the recruitment needs of the organisation Identifying the development needs of employees Evaluating the effectiveness of the performance management process Maintaining a positive work environment Providing counselling and support to employees Providing training and support to employees on health and safety matters Understanding the different types of termination, such as redundancy and dismissal Get familiar with the various employment laws in the UK. Why Choose this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete this course in your own time, at your own pace Each of our students gets full 24/7 tutor support This course will provide learners with an introduction to the field of human resources. It covers topics such as recruitment, selection, training and development, compensation, labour relations, and performance management. The course also provides an overview of the legal framework in which HR management operates, including labour laws and regulations and ethical and diversity issues. In addition, the course teaches how to use technology when hiring new employees. Finally, the course explores the role of HR in organisational strategy and how to lead a team of HR professionals effectively. By the end of the course, learners will have a better understanding of the role of HR in the workplace and how to manage it effectively. **Course Curriculum** >> HR Management Course << Introduction to Human Resource Human resource management Models of Human resource The Role of the Human resource Department Aims of Human resource Human resource management and personnel management Impacts Human resource have on Organisational Performance Employee Recruitment and Selection Procedure Attracting candidates Advertising E-recruitment Graphology Final stages Employee Training and Development Process The justification for training Transferring training Systematic training Types of training Effective training practices Training techniques E-learning Performance Appraisal Management The benefit of performance management Characteristics Managing performance throughout the year Reviewing performance Rating performance Dealing with under-performers Employee Relations Strategic Employee Relations Employee Voice Employee Communications Motivation and Counselling The process of motivation Types of motivation Motivation theory Motivation strategies Ensuring Health and safety Managing Health and Safety At Work Benefits of workplace health and safety Health and safety policies Conducting risk assessments Accident prevention Measuring health and safety performance Health and safety training Employee Termination Redundancy Dismissal Relieving Letter Retirement Employer Record Introduction The necessity for Personnel Records Information in Personnel Records Formats of Personnel Records Essential UK Employment Law Introduction Wages Dismissal Equality Working Parents' Rights Data Protection (GDPR) Employee Termination Redundancy Dismissal Relieving Letter Retirement Motivation and Counselling The process of motivation Types of motivation Motivation theory Motivation strategies Recruitment and Selection Procedure Attracting candidates Advertising E-recruitment Graphology Final stages Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Candidates seeking a basic introduction Who's studying at an advanced level HR workers looking to upgrade their skills and knowledge Owners of businesses looking to improve their HR Management skills Those who wish to improve their CVs and career prospects Requirements Enrol on the Course with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Course without any delay. We only ask that all students have a passion for learning and literacy and be over the age of 16. Complete the Course online from your computer, tablet, or smartphone, and learn in a way that suits you. Career path It offers a variety of career options in HR management, such as: HR Manager (Avg. Salary: £28,000 to £50,000 per annum) HR Assistant (Avg. Annual Salary: £17,000 to £25,000 per annum) HR Officer (Avg. Annual Salary: £15,000 to £50,000 per annum) Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Are you looking to improve your current abilities or make a career move? Our unique HR Practice Fundamentals Course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This online training course is accredited by CPDQS with 10 CPD points for professional development. Students can expect to complete this training course in around 04 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The HR Practice Fundamentals course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The HR Practice Fundamentals course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. This training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the HR Practice Fundamentals course today - gear up with the essential skills to set yourself up for excellence! Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this HR Practice Fundamentals Course? Opportunity to earn a certificate accredited by CPDQS after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown of the HR Practice Fundamentals course: Module 01: Introduction to Human Resource Human resource management Models of HRM The Role of the HR Department Aims of HRM HRM and personnel management Impacts HR Have on Organisational Performance Module 02: Employee Recruitment and Selection Procedure Attracting candidates Advertising E-recruitment Graphology Final stages Module 03: Employee Training and Development Process The justification for training Transferring training Systematic training Types of training Effective training practices Training techniques E-learning Module 04: Performance Appraisal Management The benefit of performance management Characteristics of performance management Performance management cycle Managing performance throughout the year Reviewing performance Rating performance Dealing with under-performers Module 05: Employee Relations Strategic Employee Relations The Practice of Industrial Relations Employee Voice Employee Communications Module 06: Motivation and Counselling The process of motivation Types of motivation Motivation theory Motivation strategies Module 07: Ensuring Health and Safety at the Workplace Managing Health and Safety At Work The importance of health and safety in the workplace Benefits of workplace health and Safety Health and safety policies Conducting risk assessments Accident prevention Measuring Health and safety performance Health and safety training Module 08: Employee Termination Redundancy Dismissal Relieving Letter Retirement Module 09: Employer Record and Statistics Introduction The Necessity for Personnel Records Information in Personnel Records Formats of Personnel Records Module 10: Essential UK Employment Law Introduction Wages Dismissal Equality Working Parents' Rights Data Protection (GDPR) Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This HR Practice Fundamentals Course Right for You? Anyone interested in learning more about this subject should take this HR Practice Fundamentals course. This HR Practice Fundamentals will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this HR Practice Fundamentals course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The HR Practice Fundamentals program does not require any prior knowledge; everyone may participate! This HR Practice Fundamentals course is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This HR Practice Fundamentals course allows you to study at your speed and grow a quality skillset. Career path Enrolling on the HR Practice Fundamentals can lead you to the following career paths: Human Resources Assistant Benefits Administrator Payroll Specialist Training Coordinator Compensation Specialist Training Manager Employee Relations Manager And many more! Certificates Certificate of completion Digital certificate - £10

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